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5.1.1

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Submission Rejected-5.1.1
Hi All, My team and I have submitted our app to app store and it has been rejected about 5 times, They were asking to show relationship with 3rd party product we are selling on the app, In this case an Insurance. We have provided evidence and proof of relationship and also with the license given to operate along side the terms of agreement with the app, but our app still go rejected. Is there something i may be doing wrong?. Please I need help with this as soon as possible, We need to ship updates to our customers.
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511
Apr ’23
App Store rejected my app 5.1.1 Guidelines, However live apps has similar case.
Hello Everyone I have uploaded an app to the app store which offers medical information to medical professionals, similar business models are live on the app store. but my app got rejected and this is the reason Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage We found in our review that your app does not meet all of our requirements for apps that offer highly regulated services or handle sensitive user data. Specifically: The account that submits the app must be enrolled in the Apple Developer Program as an organization, and not as an individual. The guideline 5.1.1(ix) requirements give App Store users confidence that apps operating in highly regulated fields or that require sensitive user information are qualified to provide these services and will responsibly manage their data. Like I said there are individual developers with live app that offer the same information, I have added my sources of information inside the app, and put 4-5 disclaimers in the app and in the descri
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2.7k
Mar ’23
Clarification on Apple Guideline 5.1.1(v)
Hello, I recently was rejected for the following reason: However, your app does not comply with: Legal 5.1.1 We noticed that your app requires users to register with personal information to access the app’s content and purchase in-app purchase products that are not account based. Apps cannot require user registration prior to allowing access to app content and features that are not associated specifically to the user. User registration that requires the sharing of personal information must be optional or tied to account-specific functionality. To resolve this issue, please revise your app to not require users to register before purchasing in-app purchase products that are not account based. You may explain to the user that registering will enable them to access the purchased content from any of their iOS devices and provide them a way to register at any time, if they wish to later extend access to additional devices. Resources See guideline 5.1.1(v) - Account Sign-In to learn more about our
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5.2k
Feb ’23
Reply to 1 month under review
update ok this took a while so after the last review i had to fix these issues, so it is back up currently waiting for review Guideline 2.3.3 - Performance - Accurate Metadata Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage Guideline 5.1.2 - Legal - Privacy - Data Use and Sharing some privacy and location issues app id 1665868224
Jan ’23
Apple Release Issues
I submitted my app for review for the third time and it was rejected for the third time. This is cited as the reason for rejection. But I don't want to disable user login because I'm sure this will cause some security problems. How can I overcome this problem. Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage We noticed that your app requires users to register or log in to access features that are not account based. Apps may not require users to enter personal information to function, except when directly relevant to the core functionality of the app or required by law. For example, an e-commerce app should let users browse store offerings and other features that are not account based before being asked to register, or a restaurant app should allow users to explore the menu before placing an order. Registration must then only be required for account-specific features, such as saving items for future reference or placing an order. Next Steps To resolve this issue, please revise your app
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838
Dec ’22
Apple rejects ios build - Regarding Guideline 5.1.1
Regarding Guideline 5.1.1, your app requires users to register with personal information that is not directly relevant to your app’s core functionality. Specifically, the following fields or actions are required but do not appear to be directly relevant to your app’s core functionality: Address Zip code To resolve this issue, it would be appropriate to make these fields optional. We look forward to reviewing your resubmitted app. We cannot make these fields optional as these fields are mandatory for the core functionality of our app. Address and zipcodes are necessary for us to get at the time of registration as we have securities running for our app which takes into consideration of zipcode and the address which lets us restrict fraud users from joining at the time of registration.
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733
Nov ’22
Why was my post removed?
Hi, I had a post on here regarding App Store Review Guidelines 5.1.1(ix) and if anyone knew what Apple considers a highly-regulated industry to be (only examples are listed in the guideline). My post was removed for some reason. I didn't receive a notification or email saying why. It just says I haven't made any posts yet, which isn't true. There's no identical question/answer on the forums already. I do believe the post was helpful, as it took me a while to get an answer from App Review. I shared the answer I received from them - that the examples listed in 5.1.1(ix) are the only industries Apple considers to be highly regulated - to save other developers the trouble. Did I use the forums incorrectly? Is this a forums bug? Thanks
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1.1k
Nov ’22
Reply to Deletion for accounts with insurance contract.
I am not part of the App Review team, but the only accepted way to use a customer service flow (like contacting the user support desk) for account deletion is if your app is used in a highly regulated industry. I was told by App Review that the fields given as examples in App Store Review Guideline 5.1.1(ix) - highly regulated fields (such as banking and financial services, healthcare, gambling, legal cannabis use, and air travel) - are the only fields that Apple considers to be highly regulated. As long as Apple considers insurance to be a financial service, I would think that your plans for account deletion would be acceptable. I'd email Apple directly to confirm just in case.
Oct ’22
Reply to 5.1.1 account deletion issue: what is a highly regulated industry?
After 2 months, I was able to get an answer on what Apple considers to be a highly regulated industry. It turns out the examples listed in 5.1.1(ix) - highly regulated fields (such as banking and financial services, healthcare, gambling, legal cannabis use, and air travel) - are the ONLY industries that Apple considers to be highly regulated. Apple does not consider commercial fishing to be a highly regulated industry. This is extremely misleading. I submitted feedback requesting this be clarified in 5.1.1(ix) of the App Store Review Guidelines. If you experienced a similar issue, I suggest you do the same here: https://developer.apple.com/contact/app-store/ and select 'suggest a guideline change'.
Oct ’22
Reply to Apple rejected because I’m an individual, new rule?
This is the entire reply: Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage We continue to find in our review that your app does not meet all of our requirements for apps that offer highly regulated services or handle sensitive user data. Specifically: The account that submits the app must be enrolled in the Apple Developer Program as an organization, and not as an individual. The guideline 5.1.1(ix) requirements give App Store users confidence that apps operating in highly regulated fields or that require sensitive user information are qualified to provide these services and will responsibly manage their data.
Oct ’22
5.1.1 Data Collection and Storage (v) Account Sign-In
Hi everyone, I would like to publish an app that I am rejected because it is account based. I need the user to register for statistical purposes. In addition, the user can comment, like and set favorite content. Is it possible that this is not enough? If your app doesn't include significant account-based features, let people use it without a login. Isn't this enough to be significant? the core of the app is precisely that of collecting statistical data by monitoring the user's position while watching content corresponding to works of art. Isn't a privacy policy enough to explain why the user has to register? I don't want an access without registration. Do you have any suggestions?
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362
Sep ’22
5.1.1 account deletion issue: what is a highly regulated industry?
Hello, I'm posting about a 5.1.1 compliance issue with account deletion. The issue I am running into is that we use a customer service flow (email) to initiate account deletion. Now, it is not explicitly stated that email cannot be used in the 5.1.1 Guideline, but in a linked FAQ which states that only Apps in highly regulated industries, as described in App Store Review Guideline 5.1.1(ix), may use additional customer service flows to confirm and facilitate the account deletion process. However, 5.1.1(ix) does not list what a highly regulated industry is, or how it can be determined. It just lists some examples: Apps that provide services in highly regulated fields (such as banking and financial services, healthcare, gambling, legal cannabis use, and air travel). If the industry your app is used in, is not one listed in these examples, but is still considered to be highly regulated, what do you need to provide to show it is a highly regulated industry? What qualifies an in
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2.4k
Sep ’22
Reply to How to delete a passkey
I understand that a user can delete their own Passkey through Settings, but guideline 5.1.1(v) dictates apps that support account creation must let users initiate deletion of their account within the app. As Passkeys, and thus an account, can be generated from within the app - the requirement here means we need to be able to delete them from within the app too. This means programmatically - with validation to ensure we can only delete our own passkeys, and indeed ensuring that the user wants to delete it (with a modal). Also, with the ability to delete a passkey (and presumably their only way of accessing their account) outside of the app, it leads us with orphaned accounts. Accounts which exist on the server but the user cannot access. What is the best pattern here?
Topic: Privacy & Security SubTopic: General Tags:
Sep ’22
Adding Account Deletion feature to the Mobile App
I am having a mobile app that does not have any account creation feature for the customer. Customers can log in to the app using their email ID and Verification code received through email or SMS. The Account of the customer is either created or imported by a different web-based application into the system. Does my mobile app which is not supporting the account creation of customers need to have the Account deletion feature? App Store Review Guideline 5.1.1(ix)
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Sep ’22