Account Locked

Hello - When offering in-app purchase subscriptions, it is common to offer different subscription periods for the same level of access - where the only differences are price and duration of subscriptions (e.g. monthly, quarterly, and annual.) If the access entitled by various subscriptions is the same (that is, a monthly subscriber has access to all of the same content, features, etc. as an annual subscriber), it is best practice to assign all of those subscription products to the same subscription group in App Store Connect, as documented here - including the assignment of subscription levels. This will ensure correct handling of upgrades, crossgrades, and downgrades, as documented here, and prevent customers from having more than one active subscription at a time. While developers can control how and when to merchandise subscription products in their app, it is not possible to restrict customers from switching between available products in the same subscription group from their Manage Subscriptions page in

This is a customer setup, and we are unable to reproduce the issue locally in our lab. The customer is experiencing unusual behavior they report that VPN performance is fine when connecting to a nearby VPN server, but it slows down when connecting to a server in a distant location. We have asked them to check their network and infrastructure on their end, as we believe this may not be a VPN issue, they are looking into it. For the first issue where the VPN fails, our investigation suggests that the socket enters a bad state once the device is locked and extension goes to sleep. It is neither timing out nor sending data, which indicates the socket enters a bad state and the resource is not accessible. Note: Both issues are not reproducible on iOS 18.