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“Account Locked”

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Apps cannot launch on iOS 9-12 devices after recent build - "The process failed to exec"
We found that our apps (and other apps from different companies) cannot launch on iOS 9 to iOS 12 devices. The app can be installed successfully but crashes immediately on launch. From the device syslog: assertiond: The process failed to exec SpringBoard: Bootstrapping failed - Unable to bootstrap process Our distribution certificate was issued on Feb 2, 2026, signed by WWDR G3 intermediate certificate. This issue affects all apps under our Apple Developer account on iOS 9-12 devices. iOS 13 and above works fine.
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Reply to Apple watch Xcode pairing & connection issues
You can also kill it by sudo pkill -9 remotepairingd If you encounter an instance where you actually find this necessary, please file a Feedback Assistant Report which includes a devicectl diagnose (and separate mac / phone / watch sysdiagnoses if they're not all collected by it). There are no known issues for which this step should be necessary, so if there are issues, we want to know about them. make sure NOT to un-pair your device If you un-pair or you accidentally tap the button to not trust, the only way to get the prompt to appear again is by physically re-connecting the phone. watch is ON throughout the connecting process Yes, and it needs to remain unlocked throughout the DDI mounting process as well. If the device locks before the DDI mounting completes, you will need to re-attempt mounting the DDI. --Jeremy jeremyhu at apple dot com
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Reply to Different app behavior when running on device from Xcode
Thank you @Tomato and @DTS Engineer ! The purpose of my app is to provide a notification mechanism when there are drastic air quality changes. To accomplish this, I have an async function that makes a GET request to an air quality sensor (using UrlSession), decode the payload, and then do comparisons with previous readings. If the readings have changed drastically, an UNMutableNotificationContent() is scheduled. Currently, my async function is called from within a repeating scheduled timer so that I can poll my sensor every minute: Timer.scheduledTimer(withTimeInterval: 1.0, repeats: true) { _ in timerVal -= 1 if timerVal == 0 { timerVal = startVal getAQI() } } This all works just fine (including when the app is in the background) ONLY when I run the app from Build and Run in Xcode on my dev iPhone as the destination. I've left the app running this way for hours in the background and with the phone locked and it works great! However, when I try to run the app purely from the app shortcut on my iPhone
Topic: Community SubTopic: Apple Developers Tags:
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Certificates valid if account is changed?
My company only needed an Apple Developer Program account in order to sign macOS binaries. Because our scope was very limited, we enrolled with an individual account. Now our scope may grow, supporting more Apple features. As a result, we may need to change to an Organization account. If we change the account type, will this invalidate the certificate we use to sign the macOS binaries?
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Reply to Supported way to expose an iPhone+controller as a macOS gamepad without restricted entitlements?
I will go ahead and file a request for a Core HID development variant. Perfect, thank you. FYI, I can't guarantee anything will change, but I'd like to get this sorted out as soon as possible, so this might be working relatively soon (at least on paid accounts). One comment here: More broadly, I think it would be very valuable to have a simple user-space API for controller virtualization available to hobbyists and personal developers as well, even if limited to development builds. I've seen a few requests asking about providing this support to the free account tier, not just the paid tier. It's a reasonable suggestion, but I did want to explain that the main reason the development entitlements are restricted to paid accounts is as a form of practical security protection. The idea here is that the underlying details of development signing's limitations: Builds only run on the specific devices that were registered when the signing profile was generated. Registering a device requires e
Topic: App & System Services SubTopic: Drivers Tags:
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TEAM ID Prefix Keychain Access
Thanks all for reading my post. A bit of context: We just finished an app transfer to our developer account. We successfully signed and generated the new release. We are already able to roll it out in testflight were we found an issue. We store valuable data in the Keychain like Authentication tokens, once the new app is installed over the old one we are experiencing a loss of all data as the keychain become untrusted. This is worst case scenario for us because all users will immediately lose the access to the app and hence the whole system. Questions: Is there a way to solve this issue, something like migration of the Keychain data? We came to know the standard migration path: Release a version that copies items from the old access groups to a new group based on com.apple.security.application-groups (App Groups). Wait for most users to update and run the migration. Then perform the App ID prefix change. Is this still the best method? Any improvements or new tools available since the 2022 DTS post? T
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How to test TokenNotificationURL in sandbox?
We are trying to implement the the tokenNotificationUrl in a deferredBilling request so that we can get MPAN tokens (when supported) back from ApplePay. We want to be able to test that the events are working and firing. I have tried creating a deferred billing request, and then unlinked my test card from my test account and did not receive any event at my token notification endpoint. What is the best way to approach this from a lower environment perspective? We are trying to simulate the UNLINK EventType in the MerchantTokenEventResponse. Also can you confirm that providing this URL is what determines if we get an MPAN vs a DPAN (when MPAN is supported) or is there a different mechanism that turns that on?
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Reply to Your development team has reached the maximum number of registered iPhone devices.
[quote='882177022, hbanzon, /thread/797959?answerId=882177022#882177022, /profile/hbanzon'] I just renewed my paid developer account today [/quote] This thread is about free provisioning, which Xcode displays as a Personal Team. The story for paid teams is different. My general advice is that you read through Developer Account Help > Devices. If that’s not sufficient, you can seek help via Apple > Developer > Contact Us. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = eskimo + 1 + @ + apple.com
Topic: Code Signing SubTopic: General
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Will Apple Developer support phone number based Apple accounts?
When signing in on the Apple Developer website with the phone number-based account I created when I was setting up my Mac, this error message is shown: Your Apple ID is not eligible to use this application at this time. I've seen other people with this problem and I hope that we will be able to log in using phone number accounts soon. For now, creating a new email-based account seems to be the only solution, but I don't want to do that 😂
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Reply to Enrollment stuck in "Pending" for 15 days after payment and ID upload
Hi @Yehor Do you access Apple Developer account now, since i notice you did it 3rd Feb? I have some issue, it passed 100 days since i done the payment but nothing is processed. the enrollment button on developer app is disable and i done payment, sent support email but not receive any support from apple. can you please acknowledge that now its working for you? or it still under process ?
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HealthKit Background Health Data Collection, Emergency Contacts, and Automated Alerting Feasibility
I have a few feasibility questions regarding health data processing on iOS, related to HealthKit and system capabilities: Background Health Data Collection Can an iOS app continuously collect and process health data in the background, including: Collecting health data from the Health app while the device is locked or in sleep mode Triggering user notifications when anomalies are detected in health data processing Are there any technical limitations? Do these capabilities require specific enterprise qualifications or additional fees? 2. Emergency Contacts Integration Can an app write or modify the system’s built-in Emergency Contacts (Medical ID)? If a user updates Emergency Contacts in iOS Settings, can the app receive a change notification or access the updated data? 3. Automated Alerting for Health Metrics Beyond Apple’s fall detection, can abnormal health metrics (heart rate, irregular rhythm, blood oxygen, etc.) trigger automated alerts such as SMS to preset emergency contacts—without requiring t
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Removed from App Store Connect but still appearing in Apple Developer account
Hi everyone, I’m facing an issue where my Apple ID still appears to be associated with a developer team even after being removed. Here’s the situation: I was part of a company Apple Developer Program team. I have already followed Apple’s official “Leave a Team” steps. I have also been removed from App Store Connect by the Account Holder. The Account Holder confirmed that my Apple ID is no longer visible under Users and Access However, when I log in to https://developer.apple.com/account, I can still see the team listed under my account. This seems like a mismatch between App Store Connect and the Apple Developer Portal. Has anyone else experienced this issue? If so: Did it resolve on its own after some time? Or did you have to contact Apple Developer Support to get it fixed? Any guidance would be really appreciated. Thanks in advance!
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Family Controls (Distribution) approved via email but portal still shows "Submitted" - blocking App Store submission
Hi, I submitted a Family Controls (Distribution) entitlement request for my app Faith Lock (com.faithlock.ios) - a prayer-focused iOS app that uses the Screen Time API to help users block distracting apps. I received an approval email, but the portal still shows the request as Submitted and the Distribution option does not appear under Additional Capabilities for my identifier. This is blocking me from submitting to App Store Connect. Details: Bundle ID: com.faithlock.ios Team ID: F86P575UNP Request IDs: 3PWTDR8KL3 / 885ZK276KK Status in portal: Submitted (unchanged since approval email) Has anyone experienced this? Is there a way to get the portal manually updated to reflect the approval? Any help or escalation from a DTS engineer would be greatly appreciated. Thank you.
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Apps cannot launch on iOS 9-12 devices after recent build - "The process failed to exec"
We found that our apps (and other apps from different companies) cannot launch on iOS 9 to iOS 12 devices. The app can be installed successfully but crashes immediately on launch. From the device syslog: assertiond: The process failed to exec SpringBoard: Bootstrapping failed - Unable to bootstrap process Our distribution certificate was issued on Feb 2, 2026, signed by WWDR G3 intermediate certificate. This issue affects all apps under our Apple Developer account on iOS 9-12 devices. iOS 13 and above works fine.
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4
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0
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361
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Reply to Apple watch Xcode pairing & connection issues
You can also kill it by sudo pkill -9 remotepairingd If you encounter an instance where you actually find this necessary, please file a Feedback Assistant Report which includes a devicectl diagnose (and separate mac / phone / watch sysdiagnoses if they're not all collected by it). There are no known issues for which this step should be necessary, so if there are issues, we want to know about them. make sure NOT to un-pair your device If you un-pair or you accidentally tap the button to not trust, the only way to get the prompt to appear again is by physically re-connecting the phone. watch is ON throughout the connecting process Yes, and it needs to remain unlocked throughout the DDI mounting process as well. If the device locks before the DDI mounting completes, you will need to re-attempt mounting the DDI. --Jeremy jeremyhu at apple dot com
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1d
Reply to Different app behavior when running on device from Xcode
Thank you @Tomato and @DTS Engineer ! The purpose of my app is to provide a notification mechanism when there are drastic air quality changes. To accomplish this, I have an async function that makes a GET request to an air quality sensor (using UrlSession), decode the payload, and then do comparisons with previous readings. If the readings have changed drastically, an UNMutableNotificationContent() is scheduled. Currently, my async function is called from within a repeating scheduled timer so that I can poll my sensor every minute: Timer.scheduledTimer(withTimeInterval: 1.0, repeats: true) { _ in timerVal -= 1 if timerVal == 0 { timerVal = startVal getAQI() } } This all works just fine (including when the app is in the background) ONLY when I run the app from Build and Run in Xcode on my dev iPhone as the destination. I've left the app running this way for hours in the background and with the phone locked and it works great! However, when I try to run the app purely from the app shortcut on my iPhone
Topic: Community SubTopic: Apple Developers Tags:
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Activity
1d
Certificates valid if account is changed?
My company only needed an Apple Developer Program account in order to sign macOS binaries. Because our scope was very limited, we enrolled with an individual account. Now our scope may grow, supporting more Apple features. As a result, we may need to change to an Organization account. If we change the account type, will this invalidate the certificate we use to sign the macOS binaries?
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3
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0
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140
Activity
1d
Reply to Supported way to expose an iPhone+controller as a macOS gamepad without restricted entitlements?
I will go ahead and file a request for a Core HID development variant. Perfect, thank you. FYI, I can't guarantee anything will change, but I'd like to get this sorted out as soon as possible, so this might be working relatively soon (at least on paid accounts). One comment here: More broadly, I think it would be very valuable to have a simple user-space API for controller virtualization available to hobbyists and personal developers as well, even if limited to development builds. I've seen a few requests asking about providing this support to the free account tier, not just the paid tier. It's a reasonable suggestion, but I did want to explain that the main reason the development entitlements are restricted to paid accounts is as a form of practical security protection. The idea here is that the underlying details of development signing's limitations: Builds only run on the specific devices that were registered when the signing profile was generated. Registering a device requires e
Topic: App & System Services SubTopic: Drivers Tags:
Replies
Boosts
Views
Activity
2d
TEAM ID Prefix Keychain Access
Thanks all for reading my post. A bit of context: We just finished an app transfer to our developer account. We successfully signed and generated the new release. We are already able to roll it out in testflight were we found an issue. We store valuable data in the Keychain like Authentication tokens, once the new app is installed over the old one we are experiencing a loss of all data as the keychain become untrusted. This is worst case scenario for us because all users will immediately lose the access to the app and hence the whole system. Questions: Is there a way to solve this issue, something like migration of the Keychain data? We came to know the standard migration path: Release a version that copies items from the old access groups to a new group based on com.apple.security.application-groups (App Groups). Wait for most users to update and run the migration. Then perform the App ID prefix change. Is this still the best method? Any improvements or new tools available since the 2022 DTS post? T
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1
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0
Views
102
Activity
2d
How to test TokenNotificationURL in sandbox?
We are trying to implement the the tokenNotificationUrl in a deferredBilling request so that we can get MPAN tokens (when supported) back from ApplePay. We want to be able to test that the events are working and firing. I have tried creating a deferred billing request, and then unlinked my test card from my test account and did not receive any event at my token notification endpoint. What is the best way to approach this from a lower environment perspective? We are trying to simulate the UNLINK EventType in the MerchantTokenEventResponse. Also can you confirm that providing this URL is what determines if we get an MPAN vs a DPAN (when MPAN is supported) or is there a different mechanism that turns that on?
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0
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0
Views
24
Activity
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Reply to Your development team has reached the maximum number of registered iPhone devices.
[quote='882177022, hbanzon, /thread/797959?answerId=882177022#882177022, /profile/hbanzon'] I just renewed my paid developer account today [/quote] This thread is about free provisioning, which Xcode displays as a Personal Team. The story for paid teams is different. My general advice is that you read through Developer Account Help > Devices. If that’s not sufficient, you can seek help via Apple > Developer > Contact Us. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = eskimo + 1 + @ + apple.com
Topic: Code Signing SubTopic: General
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Views
Activity
2d
Will Apple Developer support phone number based Apple accounts?
When signing in on the Apple Developer website with the phone number-based account I created when I was setting up my Mac, this error message is shown: Your Apple ID is not eligible to use this application at this time. I've seen other people with this problem and I hope that we will be able to log in using phone number accounts soon. For now, creating a new email-based account seems to be the only solution, but I don't want to do that 😂
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0
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0
Views
37
Activity
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Reply to Enrollment stuck in "Pending" for 15 days after payment and ID upload
Hi @Yehor Do you access Apple Developer account now, since i notice you did it 3rd Feb? I have some issue, it passed 100 days since i done the payment but nothing is processed. the enrollment button on developer app is disable and i done payment, sent support email but not receive any support from apple. can you please acknowledge that now its working for you? or it still under process ?
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2d
Reply to Apple Developer Enrollment Issues
I've Same issues, I enroll using developer app and its passed 10 days i sent support mail i got nothing, as i seen that you created this post at 26 feb, its almost a month can you access the account now or its still under proccessing ?
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2d
HealthKit Background Health Data Collection, Emergency Contacts, and Automated Alerting Feasibility
I have a few feasibility questions regarding health data processing on iOS, related to HealthKit and system capabilities: Background Health Data Collection Can an iOS app continuously collect and process health data in the background, including: Collecting health data from the Health app while the device is locked or in sleep mode Triggering user notifications when anomalies are detected in health data processing Are there any technical limitations? Do these capabilities require specific enterprise qualifications or additional fees? 2. Emergency Contacts Integration Can an app write or modify the system’s built-in Emergency Contacts (Medical ID)? If a user updates Emergency Contacts in iOS Settings, can the app receive a change notification or access the updated data? 3. Automated Alerting for Health Metrics Beyond Apple’s fall detection, can abnormal health metrics (heart rate, irregular rhythm, blood oxygen, etc.) trigger automated alerts such as SMS to preset emergency contacts—without requiring t
Replies
2
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0
Views
87
Activity
2d
Removed from App Store Connect but still appearing in Apple Developer account
Hi everyone, I’m facing an issue where my Apple ID still appears to be associated with a developer team even after being removed. Here’s the situation: I was part of a company Apple Developer Program team. I have already followed Apple’s official “Leave a Team” steps. I have also been removed from App Store Connect by the Account Holder. The Account Holder confirmed that my Apple ID is no longer visible under Users and Access However, when I log in to https://developer.apple.com/account, I can still see the team listed under my account. This seems like a mismatch between App Store Connect and the Apple Developer Portal. Has anyone else experienced this issue? If so: Did it resolve on its own after some time? Or did you have to contact Apple Developer Support to get it fixed? Any guidance would be really appreciated. Thanks in advance!
Replies
1
Boosts
0
Views
118
Activity
2d
Family Controls (Distribution) approved via email but portal still shows "Submitted" - blocking App Store submission
Hi, I submitted a Family Controls (Distribution) entitlement request for my app Faith Lock (com.faithlock.ios) - a prayer-focused iOS app that uses the Screen Time API to help users block distracting apps. I received an approval email, but the portal still shows the request as Submitted and the Distribution option does not appear under Additional Capabilities for my identifier. This is blocking me from submitting to App Store Connect. Details: Bundle ID: com.faithlock.ios Team ID: F86P575UNP Request IDs: 3PWTDR8KL3 / 885ZK276KK Status in portal: Submitted (unchanged since approval email) Has anyone experienced this? Is there a way to get the portal manually updated to reflect the approval? Any help or escalation from a DTS engineer would be greatly appreciated. Thank you.
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0
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69
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Reply to Developer account verification
I have made also request few days back and paid for account but no response on the request or on customer service. There is another post saying that someone is waiting 2 weeks. I am very dissapointed how the process looks like.
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