5.1.1

Hello, I have been stumped on this issue for a week and am looking for guidance on how to resolve it. I am aware of Guideline 5.1.1 Legal: Privacy - Data Collection and Storage and have read through it. The core functionality of our app is a Message Chatbot. This is the only feature we have, and we require user registration to limit the number of messages that can be sent on the free tier. However, despite explaining why we need user registration and pointing to a number of very similar apps that have the exact same registration system, we are not able to get approval from the App Reviewers. Their message is: To resolve this issue, please revise the app to let users freely access the app's features that are not account-based. The problem is that we do not have any other features in our app, so we are stuck. I was wondering if anyone else had similar issues and what they did to fix it? Thank you!

Hi, I have an issue with App submission. My flow is: show third party cookie consent banner (is an external SDK) show ATT Apple with this message Allowing tracking will enable more personalized ads for you. Apple says this: You collect data to track after the user selects Ask App Not to Track on the App Tracking Transparency permission request. Specifically, we noticed the app accesses web content you own and collects cookies for tracking after the user asked you not to track them. Next Steps To resolve this issue, please revise the app so that you do not collect data for tracking purposes if the user does not give permission for tracking. Alternatively, if you do not collect cookies for tracking purposes, revise the cookie prompts that appear in the app to clarify you do not track users. in the rejection they put the ATT alert and the third party banner as the screen Do you have any input on this as Apple never says things clearly about what the problem is. Thank you

Guideline 2.1 - Performance - App Completeness Your app did not load its contents and the activity indicator spun indefinitely when we tapped Don't Allow when prompted for permission to use current location. If location information is required, it is necessary to display a notification or alert indicating this requirement. Next Steps To resolve this issue, please revise your app to either enable functionality when a user opts out of providing location information or include an alert that this information is required. Resources For more information on Location Services, please review the section, Determining Whether Location Services are Available in the Location and Maps Programming Guide. For a networking overview, review About Networking. Guideline 2.1 - Information Needed We’re looking forward to reviewing your app, but we were unable to sign in with the following demo account credentials you provided in App Store Connect: User name: 8015965494 Password: 8015965494 To avoid delays in App Review, it is esse

Hello, My app has gotten rejected because of guideline 5.1.1. My app required an account and a subscription to be used. Can someone please let me know how they were able to get approved? Would adding Apple sign in work? Would letting the user browse the empty app work? They cant of anything without a subscription so I don’t know why this is getting declined. I’ve asked if any of them would comply but the reviewer says they won’t offer any suggestions on app design, when that wasn’t the question. I just wanted to know if anything would make the app comply before I waste my time implementing anything.

Hi There, we have an app that provides music and podcasts that we are licensed to provide , we depend on users to be logged in for our personalisation and recommendation engine to profile correctly both across the mobile app and web experience We have not had any issues for the last 7 years until now, receiving the app review rejection below. We have replied with multiple explanations why we require user login as mandatory and have identical apps that do the same, however we are told that we can log a complaint against those dont comply , but they cannot indicate what is different to our app. The response is below, any suggestions would be greatly appreciated Hello, Thank you for your reply. Regarding 5.1.1 issue, your app requires users to register or log in to access features that are not account based. To resolve this issue, it would be appropriate to revise the app to let users freely access the app's features that are not account based. We are not able to provide feedback on app concepts or feat

I received this notice when I submitted my app to the App Store: Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage The app requires users to register or log in to access features that are not account-based.Apps may not require users to enter personal information to function, except when directly relevant to the core functionality of the app or required by law. For example, an e-commerce app should let users browse store offerings and other features that are not account-based before being asked to register, or a restaurant app should allow users to explore the menu before placing an order. Registration must then only be required for account-specific features, such as saving items for future reference or placing an order. My app is not e-commerce and does not sell anything. We have partnered with my local university to build an app for their students. It requires a login to use the app because the user must be a student or staff member. The app is a discount app for local businesses. The

I have chatbot like app. First version was accepted and published on App store(First version required user to sign in with email). I have added few functionalities and they are account based. Besides Google and Apple ID sign in, which I have added to make access easier. (Requested by the users) The problem is that my update is being rejected base on 5.1.1(v) even though that first version had the same design and architecture, while completely ignoring the fact that new version has more account based functionalities. I have requested calls, nobody called me. I have sent more then 10 messages to explain how my app works and why it requires sign in. I haven't received any concise answer to those messages. Besides that they don't bother to address 5.1.1(v) part of any message I have sent them. I have submitted an appeal. I still haven't received any response to that neither. Besides explaining why my app needs account, I have listed other chatbot like apps, like ChatGPT. But I have also listed a

Regarding Account Deletion (Guideline 5.1.1(v)): Our e-learning app has been rejected in App Review regarding compliance with guideline 5.1.1 (v) Account Deletion. The following is our query: We are including a button that links to the account data deletion request page on our website. This will be placed on the Profile Tab/Page of the app. Will this be sufficient to meet Apple’s guidelines for data deletion requests? The above query is based on the following instruction provided by the Apple Support/review team: The app supports account creation but does not include an option to initiate account deletion. Apps that support account creation must also offer account deletion to give users more control of the data they've shared while using an app. Apps that support account creation must also offer account deletion to give users more control of the data they've shared while using an app. If users need to visit a website to finish deleting their account, include a link directly to the website pa

The app does not meet all requirements for apps that offer highly regulated services or handle sensitive user data. Specifically: The account that submits the app must be enrolled in the Apple Developer Program as an organization, and not as an individual. The guideline 5.1.1(ix) requirements give users confidence that apps operating in highly regulated fields or that require sensitive user information are qualified to provide these services and will responsibly manage their data. Next Steps To resolve this issue, it would be appropriate to take the following steps: The app must be submitted through an Apple Developer Program account enrolled as an organization. You may either enroll in a new Apple Developer Program account as an organization, or request that your individual account be converted to an organization account by contacting Apple Developer Support. Please note that you cannot resolve this issue with documentation showing permission to publish this app on behalf of the content owner or ins

Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage We noticed that your app requires users to register or log in to access features that are not account based. Apps may not require users to enter personal information to function, except when directly relevant to the core functionality of the app or required by law. For example, an e-commerce app should let users browse store offerings and other features that are not account based before being asked to register, or a restaurant app should allow users to explore the menu before placing an order. Registration must then only be required for account-specific features, such as saving items for future reference or placing an order. Next Steps To resolve this issue, please revise your app to let users freely access your app’s features that are not account based. Resources Watch a video from App Review with tips for doing more for users with less data. See guideline 5.1.1(v) - Account Sign-In to learn more about our requirements for apps