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“We are unable to process your request”

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Reply to Rename the street on the Apple map
Hi there! Fortunately, I was able to see your street name change requests in our internal issue tracking system. The requests have been assigned to the proper team and the issue is being worked on. I don't have a timeline for when this will be fixed, but please know that your request has been processed and is being handled by the proper people.
Nov ’21
MFi enrollment process
I followed the instructions on the page https://mfi.apple.com/en/help/login-help/How-to-Register-Your-Existing-Apple-ID.html to apply for the MFi Program. According to step 7 of the guide: You have now created and registered your Apple Account. You will be automatically directed to the MFi Portal to begin the enrollment process, I should have been taken to the enrollment process after logging in. However, instead of accessing the enrollment page, a pop-up message appears stating: The Apple Account you signed in with does not have permission to view this page. If you believe your company is currently enrolled in the MFi Program, please contact your company’s Account Administrator to request access to the MFi Portal. If your company is not currently enrolled in the MFi Program, please click here to learn about the program and start the enrollment process. This has created an endless loop—I cannot proceed to the enrollment process as instructed, and the pop-up only re
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197
Jan ’26
Reply to It says: "There are still screenshot uploads in progress." when submit a new build
Hi, we updated the screenshots in our project. Now when we try to re-submit for review the error Unable to Add for Review The items below are required to start the review process: There are still screenshot uploads in progress. is reported and we are unable to continue. Update: There somehow a broken screenshot (red outline) was in one of the optional sections (6,1 inch). I removed it and the error went away.
Apr ’23
Inquiry Regarding the Apple Review Process
It has been a month since our app was last submitted for review. I reached out to your review team to ensure a fair process, but unfortunately, it was rejected. I’m hoping to better understand if this is the current process, as it seems there were no issues addressed before the rejection. I would greatly appreciate any clarification or guidance on how we can move forward. App Name: Model Cycling - Fitness Apple ID: 6504571841 App URL: https://apps.apple.com/cn/app/id6504571841 Appeal Closure Notice Appeal Ticket: APL120898 Thank you for contacting the App Review Board. We received your appeal request for Model Cycling - Fitness. However, during our evaluation we noticed that your appeal request did not include specific reasons why you believe your app complies with the App Store Review Guidelines. To ensure your app is processed as quickly as possible, we have closed your appeal and will forward the information you provided to a member of the App Review team who is
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170
Feb ’25
Reply to Create and Encrypt Secret Key in iOS
I am encrypting my request & response in iOS to send it to server end , I am not aware of creating The secret Key that is a random key to be generated while sending the requests and the request(Dictionary) will be encrypted with the Secret Key and then the Secret key has to be encrypted with the Server side Public Key which I have received as Server Public Key MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCBdWolKbgXt3O5I33yETJvrmOlphJ5bM/8VmvYdJhUKN++xpwSzGZvgunqdWqu63yHVg/eznwTUi3fniWQ+nu6S1peU0JLh9FhfIcqpD4YbXJkGnFwLhNoKpB0moDbwS5X0Zr3ib+6YzhMtQoswP6qPZqOUgk3Xkd8DaWpyYXqNQIDAQAB Request Format { encryptionFlag: ENABLE, encryptedText: Encrypted request, encryptedSecretKeyString: Encrypted secret key } Response Format { encryptedResponse:Encrypted respone encryptedResponseSecretKey: Encrypted secret key } Encrypted Request is a Dictionary.. I hope I am Clear this time ... Decryption Process I am clear with as helped by OOPer, Encryption process
Topic: Programming Languages SubTopic: Swift Tags:
Jul ’20
Reply to Error fetching subscriptions on CloudKit Console
I am facing a similar issue. I got the message failed to fetch user partition. There was a problem with your request. I am also unable to fetch changes again. The app has been using this database for over 2 years without issues and this error suddenly pops up without touching the CloudKit code. I can't even see any error log in Xcode's console. It's really frustrating because I have been unable to work on CloudKit for a while.
Jun ’21
Build Processing
Hi,Ever since xcode 7 and ios 9 it seems when I upload a build to itunes connect, it seems to get stuck in 'processing'.I currently have multiple builds still processing because I thought something just went wrong, but none of them get out of processing and it's been about 14 hours now.Anybody else having this issue, any solutions?Thanks.
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934
Oct ’15
Processing frames on ARKit
Hello everyone, we have developed an app using ARKit in iOS and MLKit in Android. With normal light (lets say in a room with a single lightbulb) ARKit is able to detect the face of the user and is able to draw a mesh over it. When light is very low (think a dark night) or inexistent (total darkness) ARKit is unable to detect the face and nothing is processed. The original approach was to let the ARSCNView apply a filter but the filter is applied AFTER the calculations are done. So even if you increase the image contrast ARKit won't process the frame. Then we tried inverting the control, handling ourselves the AVCaptureSession and feed an ARKit session each time a frame arrives with an imageAnchor containing the image, but adding anchors caused our UI to freeze or become unresponsive after a while. Any ideas on what to test given that the AVCaptureSession is private and can't be used?
0
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439
Mar ’23
What is AMPIDService process?
What is the process named TestFlightServiceExtension on my iPhone 6S, iOS 14.4? It also can be found in one (1) crash report over the internet. Is this process safe?
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0
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1.3k
Activity
Mar ’21
Your enrollment is being processed
Stuck on Your enrollment is being processed.. for months. No reply to contact us with email. I have sent many times. Your enrollment is being processed. Your enrollment ID is ***.
Replies
1
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0
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136
Activity
Apr ’25
Reply to Rename the street on the Apple map
Hi there! Fortunately, I was able to see your street name change requests in our internal issue tracking system. The requests have been assigned to the proper team and the issue is being worked on. I don't have a timeline for when this will be fixed, but please know that your request has been processed and is being handled by the proper people.
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Activity
Nov ’21
Reply to App Store Connect not showing apps.
Today, App Store Connect is misbehaving again:We can’t process your request.
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Activity
Sep ’18
Our migration process was recently closed
regarding Enrollment ID 5UU6P6TKR6 (Case Number 102837952198). Our migration process was recently closed because a Developer Support Senior Advisor falsely claimed that our company website was inaccessible. The website is fully operational. We urgently request that you reopen our migration process to resolve this error.
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0
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0
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19
Activity
6d
MFi enrollment process
I followed the instructions on the page https://mfi.apple.com/en/help/login-help/How-to-Register-Your-Existing-Apple-ID.html to apply for the MFi Program. According to step 7 of the guide: You have now created and registered your Apple Account. You will be automatically directed to the MFi Portal to begin the enrollment process, I should have been taken to the enrollment process after logging in. However, instead of accessing the enrollment page, a pop-up message appears stating: The Apple Account you signed in with does not have permission to view this page. If you believe your company is currently enrolled in the MFi Program, please contact your company’s Account Administrator to request access to the MFi Portal. If your company is not currently enrolled in the MFi Program, please click here to learn about the program and start the enrollment process. This has created an endless loop—I cannot proceed to the enrollment process as instructed, and the pop-up only re
Replies
1
Boosts
0
Views
197
Activity
Jan ’26
Reply to It says: "There are still screenshot uploads in progress." when submit a new build
Hi, we updated the screenshots in our project. Now when we try to re-submit for review the error Unable to Add for Review The items below are required to start the review process: There are still screenshot uploads in progress. is reported and we are unable to continue. Update: There somehow a broken screenshot (red outline) was in one of the optional sections (6,1 inch). I removed it and the error went away.
Replies
Boosts
Views
Activity
Apr ’23
Inquiry Regarding the Apple Review Process
It has been a month since our app was last submitted for review. I reached out to your review team to ensure a fair process, but unfortunately, it was rejected. I’m hoping to better understand if this is the current process, as it seems there were no issues addressed before the rejection. I would greatly appreciate any clarification or guidance on how we can move forward. App Name: Model Cycling - Fitness Apple ID: 6504571841 App URL: https://apps.apple.com/cn/app/id6504571841 Appeal Closure Notice Appeal Ticket: APL120898 Thank you for contacting the App Review Board. We received your appeal request for Model Cycling - Fitness. However, during our evaluation we noticed that your appeal request did not include specific reasons why you believe your app complies with the App Store Review Guidelines. To ensure your app is processed as quickly as possible, we have closed your appeal and will forward the information you provided to a member of the App Review team who is
Replies
0
Boosts
0
Views
170
Activity
Feb ’25
Reply to Create and Encrypt Secret Key in iOS
I am encrypting my request & response in iOS to send it to server end , I am not aware of creating The secret Key that is a random key to be generated while sending the requests and the request(Dictionary) will be encrypted with the Secret Key and then the Secret key has to be encrypted with the Server side Public Key which I have received as Server Public Key MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCBdWolKbgXt3O5I33yETJvrmOlphJ5bM/8VmvYdJhUKN++xpwSzGZvgunqdWqu63yHVg/eznwTUi3fniWQ+nu6S1peU0JLh9FhfIcqpD4YbXJkGnFwLhNoKpB0moDbwS5X0Zr3ib+6YzhMtQoswP6qPZqOUgk3Xkd8DaWpyYXqNQIDAQAB Request Format { encryptionFlag: ENABLE, encryptedText: Encrypted request, encryptedSecretKeyString: Encrypted secret key } Response Format { encryptedResponse:Encrypted respone encryptedResponseSecretKey: Encrypted secret key } Encrypted Request is a Dictionary.. I hope I am Clear this time ... Decryption Process I am clear with as helped by OOPer, Encryption process
Topic: Programming Languages SubTopic: Swift Tags:
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Activity
Jul ’20
Reply to Error fetching subscriptions on CloudKit Console
I am facing a similar issue. I got the message failed to fetch user partition. There was a problem with your request. I am also unable to fetch changes again. The app has been using this database for over 2 years without issues and this error suddenly pops up without touching the CloudKit code. I can't even see any error log in Xcode's console. It's really frustrating because I have been unable to work on CloudKit for a while.
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Views
Activity
Jun ’21
Reply to Profile doesn't support Family Controls (Development).
My one concern is that perhaps I'm unable to submit to internal or external TestFlight with Family Controls (Development) and need the one for distrubution To submit for distribution, you must request permission for the com.apple.developer.family-controls entitlement.
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Activity
Jul ’25
Reply to play videos in webM format on iOS Deveices
Hello, We're unable to suggest third-party solutions here. Apparently AVFoundation doesn't support Webm format and that would what we'd recommend. Please consider sending us a enhancement request with the Feedback Assistant.
Topic: Media Technologies SubTopic: Video Tags:
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Activity
Jul ’25
Build Processing
Hi,Ever since xcode 7 and ios 9 it seems when I upload a build to itunes connect, it seems to get stuck in 'processing'.I currently have multiple builds still processing because I thought something just went wrong, but none of them get out of processing and it's been about 14 hours now.Anybody else having this issue, any solutions?Thanks.
Replies
10
Boosts
0
Views
934
Activity
Oct ’15
what is process diagnosticd
My 2016 15in macbook pro has been getting really hot really fast recently. When checking the activity monitor, there is always 2 diagnosticd process that use over 100 cpu each. I have tried to quit the process, but they just pop back up.
Replies
1
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0
Views
3.2k
Activity
Apr ’18
Processing frames on ARKit
Hello everyone, we have developed an app using ARKit in iOS and MLKit in Android. With normal light (lets say in a room with a single lightbulb) ARKit is able to detect the face of the user and is able to draw a mesh over it. When light is very low (think a dark night) or inexistent (total darkness) ARKit is unable to detect the face and nothing is processed. The original approach was to let the ARSCNView apply a filter but the filter is applied AFTER the calculations are done. So even if you increase the image contrast ARKit won't process the frame. Then we tried inverting the control, handling ourselves the AVCaptureSession and feed an ARKit session each time a frame arrives with an imageAnchor containing the image, but adding anchors caused our UI to freeze or become unresponsive after a while. Any ideas on what to test given that the AVCaptureSession is private and can't be used?
Replies
0
Boosts
0
Views
439
Activity
Mar ’23