We are unable to process your request

Hey all!We are seeing an issue with 2 of our applications where the latest uploaded builds are stuck in processing. We tried uploading with different dev accounts, no difference so for one app in fact as a result we have now 2 builds stuck in processing (one build for > 2 weeks, the other > 1 week). Is anyone experiening issues and has come across any solutions please?Thanks in advance!

I am trying to submit a new app for review. Part of the process requests that I submit images of the app in different formats: 5.5 iPhone, 12.5 iPad, etc. I used the Xcode simulator to create the required views then used Shift, Command, 4 and Space bar to capture the different image. When I tried to drag these images onto the page, a message told me that my images were the wrong size. I need from you is a step-by-step procedure as to how to generate the correct image for any one of the correct devices.

I made some tiny changes to my app which is in the Testflight beta stage.Builds up to 4 uploaded fine, 5 and subsequent builds have been stuck in the Processing stage for nearly 24 hours.Is there anything I can do about that? I want to ship my app! How does processing go from 5 - 10 minutes to 24 hours? Why does it even take 5 - 10 minutes? What is it doing? Surely checking the API usage can't take that long... particularly this app, it's 2 view controllers and a handful of classes. It's about as small as it gets.

Hello, I have created multiple Developer ID Application and Developer ID Installer certificates across different Apple OS versions without keeping the Certificate Signing Requests (CSR). As I’m not very experienced with Apple’s system, I made this mistake and now I am unable to create new certificates because I have reached the maximum number of certificates allowed. I develop software based on Electron and have been building and signing my applications with electron-builder, integrating the app signing needed to submit the app to the Apple Store via Transporter. Here is the relevant portion of my package.json build config: mac: { appId: com.nome_app.ext, type: distribution, target: [ mas ], artifactName: name_app.${ext}, category: public.app-category.utilities, provisioningProfile: build/prov_prof_mac_name_app.provisionprofile }, mas: { appId: com.name_app.ravia, hardenedRuntime: false, type: distribution, gatekeeperAssess: true, artifactName: name_app.${ext}, category: public.app-category.

As per Requesting an Apple Pay Payment Session, i have got a session from Apple's Server, i am passing the same in the completeMerchantValidation function, still the Payment Sheet keeps on processing. After timeout interval it gets closed automatically. I am using Sandbox Account and Production Environment. What could be the reason for this?

I know backing up to iCloud is not working and the workaround is to back up to iTunes. But I am unable to back up to iTunes. Everything is updated on my Mac. The moment states that it is backing up my iTunes I will get a pop message stating there is a error unable to back up. I am able to back up my iPad. Any idea?

Developer succesfully pushed a new app build to TestFlight. Testers are notified but unable to perform an update. Error Message is Could not install app name. The requested app is not available or doesn't exist

When I try to submit my app update, I get this error: Unable to Submit for Review The items below are required to start the review process: This field is required However, there aren't any fields that are marked as not required. Here are the things I've checked so far: I've uploaded appropriate sized photos for iPhone 6.5, iPhone 5.5, iPad Pro 12.9 2nd Gen, iPad Pro 12.9 3rd Gen. I've ensured that all the phone types in the Media Manager has photos in them. Selected Free for app pricing Ensured I accepted the new Paid Apps agreements Double checked that I have a rating selected. Double checked that the certificate for my app is still in my account's certificate list

When I upload my app preview video (in MP4 format and 30fps, complying with the rules), it gets stuck on the uploaded and processing message. Despite uploading it multiple times, I haven't gotten any results. What should I do?

When I attempt to download the 9.3 Beta throught the apple software program, I get the following error. An error occured while processing your request. Reference #171...The refrence number changes each time attempted.Thanks for your assistance with the Beta,wwb00