just have a go and look through these forums... 75% of topics over here are regarding this issue, some people are on months long waiting list without any reply for support tickets. Me personally, I'm only a week deep in this 48hrs max enrollment target / 2 bussines days max to reply to a support ticket, but reading these forums I already braced myself for at least another month or so... it's a joke of a 4 trilion dollar company.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program