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5.1.1

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Reply to 5.1.1(x) - How does Apple expect us to support user accounts without contact details?
As this is outside the app, I understand it is authorised. If we are interpreting 5.1.1(x) literally as written, it would be authorised but you won't have the email address to recover the password with. so the question is how do we define a core functionality and prove it requires ID ? And whether 5.1.1.(v) supersedes 5.1.1.(x) Yes that's is probably the key question - does 5.1.1(x) only covers non core functionalities? And is password recovery a core functionality? Have not contacted support yet. I thought Apple Developer Forums would be the correct place to ask these questions first. But I can see that it's kinda quiet here :D So I'll shoot them a message I guess.
Topic: Privacy & Security SubTopic: General Tags:
Oct ’21
Reply to 5.1.1(x) - How does Apple expect us to support user accounts without contact details?
Apps may request basic contact information (such as name and email address) so long as the request is optional for the user, features and services are not conditional on providing the information, ….” The way I understand it: you cannot force customer to give a contact address and need to provide the service of the app (but clause 5.1.1(v) says differently, as you noted, for Core functionalities that need ID): so the question is how do we define a core functionality and prove it requires ID ? And whether 5.1.1.(v) supersedes 5.1.1.(x) However, you could state that support like recovery of lost password for instance will not be available in such a case. As this is outside the app, I understand it is authorised. Did you contact support ?
Topic: Privacy & Security SubTopic: General Tags:
Oct ’21
App rejected because reviewer can't connect
Hi! My app runs completely fine when we run tests locally, but whenever I try to send it to app review, I get rejected with the reasoning being: We still discovered one or more bugs in your app. Specifically, when we tried to open any of the pages, an error message was displayed and the pages did not load properly. Please review the details below and complete the next steps. The error message says that the app was unable to connect and retrieve the information. The app was built using cordova, all requests are using ajax, but the server is not https, could it be a problem? Also, here's the plugins I'm using in the app: cordova-plugin-cleartext 1.0.0 CordovaPluginsCleartext cordova-plugin-device 2.0.3 Device cordova-plugin-network-information 2.0.2 Network Information cordova-plugin-whitelist 1.3.4 Whitelist cordova-plugin-wkwebview-engine 1.2.2 Cordova WKWebView Engine cordova-plugin-wkwebview-file-xhr 3.0.0 Cordova WKWebView File XHR Plugin cordova-sqlite-storage 6.0.0 Cordova SQLite storage plugin - cordova
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937
May ’21
Apple Reject “Explain the use of the AppTrackingTransparency framework in the purpose string.”
Apple Reject my app with feedback that says I need to change my AppTrackingTransparency description. My app doesn't use personalized ads or IDFA. This AppTrackingTransparency identifier for me is for Firebase Messaging, which allows us to send them personal messages like verify phone number, etc. Firebase Doc. says that Firebase in App Messaging needs to request App Tracking Permission on iOS 14. This is the current description on my AppTrackingTransparency in info. plist and this one got rejected. keyNSUserTrackingUsageDescription/key stringOne of our third party library (firebase) requires tracking usage. We personally do not track the user's activity./string Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage We noticed that your app requests the user’s consent to access the AppTrackingTransparency framework, but doesn’t sufficiently explain the use of the AppTrackingTransparency framework in the purpose string. To help users make informed decisions about how their data is used, all pe
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15k
Jun ’21
Guideline 5.1.1
We submitted an update for our app about 1.5 weeks back. This is our fifth update and never had this issue. We developed a dating app and we required that users fill out their profile because we do not want half incomplete profiles due to UX. However, if a user does not want to share information about themselves they have the option to chose other. The only field that is required is height because it’s an integer. Accord to the guidelines I can only require information if it’s a core functionality. We know it’s our core functionality because of the profiles are half empty not only does it ruin the UX but also will start messing up our alogorithm. Not only that, I downloaded other dating apps and they require users to fill out their profiles or they do not let them forward. I even sent them the video of other apps to show it’s a common practice and also information why we require information as a part of our core functionality but we keep getting rejected. We definitely would love some insight.
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3.7k
Apr ’21
Reply to News aggregated app getting rejected due to Covid articles
I am in the same situation! Built a news app and got rejected for the same reason. I am constantly explaining that it does not collect any user data and I get the same response in the resolution center every time: Hello, Thank you for your information. Regarding 5.1.1, we still found that your app provides services or requires sensitive user information related to the COVID-19 pandemic. To resolve this issue, your app must be published under a seller and company name of a recognized institution. For additional details, please refer to the update on the Apple Developer website about Ensuring the Credibility of Health & Safety Information. I am sure there is no real human reviewing these apps because I did not get any real reponse yet. It all looks very automated which makes it so frustrating
Feb ’21
Unable to install test app on Apple Watch
I repeat this older thread, as it does not show on the forum with my added post !https://forums.developer.apple.com/message/298938#298938I answered to KMT answer (I read the referenced thread)---------------Looks like that triggered the name change dialog.Can you just right click on the watch name without that happening? Try it on the phone, on the left so see what I'm looking for.Otherwise, this sounds like what others went thru (routine pairing v o o d o o ) in this SO thread - seen it ? [ filter does not like v o o …]https://stackoverflow.com/questions/30792520/in-xcode-i-see-no-paired-apple-watch-even-though-the-watch-is-paired-and-the-w-------------------------So, my question nowI run in the same problem.I just got the Apple Watch (4, OS 5.1.1) and use XCode 10.1. OSX 10.13.6I can create the app + WatchOS on simulator without problem. But not on device.The watch is paired with iPhone.I connect iPhone with USB=> get the message :The iPhone iPhone XS can not be used because it requires iTunes 1
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17k
Jan ’21
Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage
Hi I have developed an iOS app with a Category Productivity, but Apple has rejected it because of Guideline 5.1.1 account-based. basically the app is to create recipes and groceries lists and you can share them with other users per Home. The connects to an API to save the data and the user needs an account to manage his data separated than the other users. also the app is totally free it's only require registration with name and email, I don't know why Apple asking me to show some free features before creating account since the app is totally free and no purchase required. this is the message from Apple: From Apple Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage We noticed that your app requires users to register or log in to access features that are not account-based. Next Steps To resolve this issue, please revise your app to let users freely access your app’s non account-based features. Apps may not require users to enter personal information to function, except when direc
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3.2k
Jan ’21
Sendgrid bounces for apple login private relay accounts
We have configured multiple ESPs, which works for private relay emails. Recently sendgrid started bouncing for my testing private relay email ( aqdi34p4ti@privaterelay.appleid.com -- smtp;550 5.1.1 Relay not allowed ) even though we have registered both - domains and communication emails (as described in Configure Private Email Relay Service - https://help.apple.com/developer-account/?lang=en#/devf822fb8fc ). Is it possible to check logs what's going on? Or did something changed?
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1.1k
Nov ’20
Reply to Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage
I think the hard part about this is they don't give guidance on how to get around 5.1.1 - and it's arbitrary. So Apple can decide that (in your case) the geolocation saving / region selection to deliver magazines Doesn't require account access Even if the account is used to manage magazines. There are also not good examples of what is / is not covered by this. So in essence, you're at the whims of apple for the business decisions around your app. Good luck!
Oct ’20
reply email to reply-to address is getting denied
After successfully sending a message through the relay, we did a test where the user sent a reply back to the reply-to address. The reply-to address looked just like the documenation (https://developer.apple.com/documentation/signinwithapplejs/communicating_using_the_private_email_relay_service#see-also) described: address_at_reply_to_domain@privaterelay.appleid.comHowever, when the test was sent, we got an immediate bounce from Gmail, who was trying to send to the private relay:Reporting-MTA: dns; googlemail.com Arrival-Date: Wed, 11 Mar 2020 01:08:20 -0700 (PDT) X-Original-Message-ID: <CALpXbJeDdtdVCqxeO-7n1KYZHSV-AoKhdkWJZt1Lc2wNXWE3_w@mail.gmail.com> Final-Recipient: rfc822; <redacted>@privaterelay.appleid.com Action: failed Status: 5.1.1 Remote-MTA: dns; smtp2.privaterelay.appleid.com. (17.57.9.12, the server for the domain privaterelay.appleid.com.) Diagnostic-Code: smtp; 550 5.1.1 Relay not allowed Last-Attempt-Date: Wed, 11 Mar 2020 01:08:23 -0700 (PDT)The reply-to addres
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Sep ’20
App rejected for Microphone Usage description
Ours is a video camera app. Our app displays the following prompt in Microphone Usage permission (Privacy - Microphone Usage Description):The app needs Microphone Access to record Audio But now Apple seems to be rejecting it. Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage We noticed that your app requests the user’s consent to access their microphone but does not clarify the use of the microphone in the applicable purpose string. Wondering what is not obvious here. A video recorder app needs microphone access to record audio, nothing more, nothing less! How do I fix it? It has been 8 years now and no such concern was raised before.
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2.5k
Sep ’20
Reply to is Sign In with Apple Mandatory?
El 19 sept. 2020 a las 18:39 De Apple Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage We noticed that your app requests the user’s consent to access their camera but does not clarify the use of the camera in the applicable purpose string. El 19 sept. 2020 as19:03 Hi, we recently sent a previous version that had the same requests in the .plist file informing the use of the camera to be able to exchange your photo and it was approved without problems, none of this has changed. I send a screenshot to confirm this. Captura de Pantalla ... El 19 sept. 2020 a las 19:54 De Apple 5. 1.1 Legal: Privacy - Data Collection and Storage 4. 8 Design: Sign in with Apple Hello, Since your app offers account access through a third-party login service, Sign in with Apple should be included as an equivalent log in option. Please review Guideline 4.8 for more information about our Sign in with Apple policies. To learn more about implementing Sign in with Apple in your app, we recommend you review the samp
Topic: App & System Services SubTopic: General Tags:
Sep ’20