Accounts

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Help users access and manage their external accounts from within your app without requiring them to enter login credentials using Accounts.

Posts under Accounts tag

107 Posts

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Submission Rejected-5.1.1
Hello all, I've been running into issues with my initial App Review Submission getting rejected, with the following message: Guideline 5.1.1(v) - Legal - Privacy - Data Collection and Storage Issue Description The app still requires users to register or log in to access features that are not account based. Next Steps Revise the app to let users freely access the app's features that are not account based. The app may still require registration for other features that are account based. The app itself is a fairly simple grocery listing/receipt tracking/meal planning tool, in which users can share their groceries/receipts/meals in a group. I've revised my app to allow new users to see the main UI shell without signing in, but object creation is still blocked without account membership. Objects are tied to users-- being able to see what other users in your group have created is the core functionality of the app, and there's literally nothing else it does at the moment-- no offline features yet that could theoretically not need any account. How can I revise this to pass the review? I've changed the initial login gate significantly, adding the "Continue without signing in", plenty of info describing the app and why accounts are necessary, and lots of correspondence back and forth with the App Review team, but I keep getting rejected and I'm not sure how to move forward from here. Thank you all for your time and help!
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DSA "In Review" for 41 days — App blocked in all 27 EU countries — No response to support case
Hi, My Digital Services Act compliance submission has been stuck "In Review" since February 13, 2026 — that is 41 days with no update. As a result, my app Move Together (Move Club) is completely blocked in all 27 EU App Store territories during this entire period. What I've done: Submitted DSA trader information on Feb 13, 2026 Submitted support request on March 19 → Case ID: 102848525554 → zero response Submitted second support request today (March 26) via App Setup → Availability and Pricing Phone callback option is not available for this topic App Store Connect Business → Agreements → Compliance still shows: Digital Services Act | 27 Countries | Last Updated: Feb 13, 2026 | Status: In Review I've seen multiple threads here with the same issue. One developer confirmed their DSA was already approved on Apple's backend but not reflecting in App Store Connect — this was resolved via a phone callback. I am unable to get a phone callback for this topic. Can someone from Apple please manually check the status of this submission and update App Store Connect accordingly? This has caused 41 days of lost EU distribution. Thank you.
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Help, please - account issues
Hi, I'm in urgent need of help as I'm continuously building an app for my daughter who has diabetes type 1. The app helps her with her insulin, it's called "Loop". Anyway, this time I discovered that my Apple Developer Account is "expired". I don't understand why, at the same time and under the same account it states that my next payment is due in June 2026. And in my iPhone the subscription is still active. Regardless of all this; my question is: how do I get my account - my same account - active again, once it turned expired? The "renewal" button isn't there, I can't find a way to simply get the account going again. Really stressed out due to the medical thing. Please, help.
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Unapproved membership issue
Dear Apple Support Team, I am writing to formally escalate an unresolved membership activation issue that has persisted despite multiple support requests submitted through the official channels. I kindly request your urgent attention to this matter. ISSUE SUMMARY I placed an order for an Apple subscription/membership under Order Number W1360969504. However, following the successful completion of the payment, my account was never activated. The membership remained in a pending state with no resolution. PREVIOUS SUPPORT ATTEMPTS In an effort to resolve this issue, I contacted Apple Support on two separate occasions: Support Case ID: 30000002928955 Support Case ID: 102851903923 Unfortunately, neither of these cases received a response from the support team. Due to the continued inactivity of my account and the complete absence of follow-up communication, I was left with no option but to cancel the membership myself. SECOND ENROLLMENT ATTEMPT Following the cancellation, I re-applied for the membership. The new order was processed and payment was completed successfully: New Order / Invoice Number: W1638536754 However, this second enrollment is experiencing the exact same issue. My account has again failed to activate, and I am continuously presented with the following error message: "To continue your enrollment, complete your purchase now" This error appears despite the payment having been processed, which suggests a backend activation failure on Apple's side rather than an issue with my payment method or account credentials. CURRENT STATUS Two payments processed — membership never activated on either occasion Two prior support requests submitted — no response received Persistent enrollment error blocking any progress Account remains inactive as of the date of this email REQUESTED ACTION I kindly ask that your team: Investigate both orders (W1360969504 and W1638536754) and identify the root cause of the activation failure. Review and respond to the previously submitted support cases (#30000002928955 and #102851903923). Manually activate my membership Provide written confirmation of the resolution steps being taken. Given that this issue has already caused significant delay and inconvenience, I would greatly appreciate a response within 24–48 hours. Thank you for your time and assistance. I look forward to a prompt and satisfactory resolution. Sincerely, Miraç Bahadır Öztürk March 30, 2026
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Removed from App Store Connect but still appearing in Apple Developer account
Hi everyone, I’m facing an issue where my Apple ID still appears to be associated with a developer team even after being removed. Here’s the situation: I was part of a company Apple Developer Program team. I have already followed Apple’s official “Leave a Team” steps. I have also been removed from App Store Connect by the Account Holder. The Account Holder confirmed that my Apple ID is no longer visible under Users and Access However, when I log in to https://developer.apple.com/account, I can still see the team listed under my account. This seems like a mismatch between App Store Connect and the Apple Developer Portal. Has anyone else experienced this issue? If so: Did it resolve on its own after some time? Or did you have to contact Apple Developer Support to get it fixed? Any guidance would be really appreciated. Thanks in advance!
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Digital Services Act Verification Stuck In Review (Turkey Address Documents Not Accepted)
Region: Türkiye Hello, My Digital Services Act verification has been in review for an extended period of time, and I am unable to proceed. I have submitted my official residence document obtained via e-Government (QR-verified). However, in Türkiye, these documents are only issued in Turkish and cannot be provided in English. To assist with the review, I also included a manual English translation of the document, while keeping the original file unchanged. Despite this, my submission remains in review without any feedback or request for additional information. Has anyone experienced a similar issue with address verification in Türkiye? Is there any specific format or document that Apple accepts in this case? Any guidance would be greatly appreciated. Thank you.
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Hi guys im having problem on transfering the app to a new account
When ever i accect Transfer the app it's said i need to sign the Alternative Terms Addendum for Apps in the EU even though i already sign it. Please help
Replies
4
Boosts
1
Views
174
Activity
1w
Submission Rejected-5.1.1
Hello all, I've been running into issues with my initial App Review Submission getting rejected, with the following message: Guideline 5.1.1(v) - Legal - Privacy - Data Collection and Storage Issue Description The app still requires users to register or log in to access features that are not account based. Next Steps Revise the app to let users freely access the app's features that are not account based. The app may still require registration for other features that are account based. The app itself is a fairly simple grocery listing/receipt tracking/meal planning tool, in which users can share their groceries/receipts/meals in a group. I've revised my app to allow new users to see the main UI shell without signing in, but object creation is still blocked without account membership. Objects are tied to users-- being able to see what other users in your group have created is the core functionality of the app, and there's literally nothing else it does at the moment-- no offline features yet that could theoretically not need any account. How can I revise this to pass the review? I've changed the initial login gate significantly, adding the "Continue without signing in", plenty of info describing the app and why accounts are necessary, and lots of correspondence back and forth with the App Review team, but I keep getting rejected and I'm not sure how to move forward from here. Thank you all for your time and help!
Replies
1
Boosts
0
Views
53
Activity
1w
DSA "In Review" for 41 days — App blocked in all 27 EU countries — No response to support case
Hi, My Digital Services Act compliance submission has been stuck "In Review" since February 13, 2026 — that is 41 days with no update. As a result, my app Move Together (Move Club) is completely blocked in all 27 EU App Store territories during this entire period. What I've done: Submitted DSA trader information on Feb 13, 2026 Submitted support request on March 19 → Case ID: 102848525554 → zero response Submitted second support request today (March 26) via App Setup → Availability and Pricing Phone callback option is not available for this topic App Store Connect Business → Agreements → Compliance still shows: Digital Services Act | 27 Countries | Last Updated: Feb 13, 2026 | Status: In Review I've seen multiple threads here with the same issue. One developer confirmed their DSA was already approved on Apple's backend but not reflecting in App Store Connect — this was resolved via a phone callback. I am unable to get a phone callback for this topic. Can someone from Apple please manually check the status of this submission and update App Store Connect accordingly? This has caused 41 days of lost EU distribution. Thank you.
Replies
0
Boosts
0
Views
78
Activity
1w
Help, please - account issues
Hi, I'm in urgent need of help as I'm continuously building an app for my daughter who has diabetes type 1. The app helps her with her insulin, it's called "Loop". Anyway, this time I discovered that my Apple Developer Account is "expired". I don't understand why, at the same time and under the same account it states that my next payment is due in June 2026. And in my iPhone the subscription is still active. Regardless of all this; my question is: how do I get my account - my same account - active again, once it turned expired? The "renewal" button isn't there, I can't find a way to simply get the account going again. Really stressed out due to the medical thing. Please, help.
Replies
1
Boosts
0
Views
255
Activity
4d
Unapproved membership issue
Dear Apple Support Team, I am writing to formally escalate an unresolved membership activation issue that has persisted despite multiple support requests submitted through the official channels. I kindly request your urgent attention to this matter. ISSUE SUMMARY I placed an order for an Apple subscription/membership under Order Number W1360969504. However, following the successful completion of the payment, my account was never activated. The membership remained in a pending state with no resolution. PREVIOUS SUPPORT ATTEMPTS In an effort to resolve this issue, I contacted Apple Support on two separate occasions: Support Case ID: 30000002928955 Support Case ID: 102851903923 Unfortunately, neither of these cases received a response from the support team. Due to the continued inactivity of my account and the complete absence of follow-up communication, I was left with no option but to cancel the membership myself. SECOND ENROLLMENT ATTEMPT Following the cancellation, I re-applied for the membership. The new order was processed and payment was completed successfully: New Order / Invoice Number: W1638536754 However, this second enrollment is experiencing the exact same issue. My account has again failed to activate, and I am continuously presented with the following error message: "To continue your enrollment, complete your purchase now" This error appears despite the payment having been processed, which suggests a backend activation failure on Apple's side rather than an issue with my payment method or account credentials. CURRENT STATUS Two payments processed — membership never activated on either occasion Two prior support requests submitted — no response received Persistent enrollment error blocking any progress Account remains inactive as of the date of this email REQUESTED ACTION I kindly ask that your team: Investigate both orders (W1360969504 and W1638536754) and identify the root cause of the activation failure. Review and respond to the previously submitted support cases (#30000002928955 and #102851903923). Manually activate my membership Provide written confirmation of the resolution steps being taken. Given that this issue has already caused significant delay and inconvenience, I would greatly appreciate a response within 24–48 hours. Thank you for your time and assistance. I look forward to a prompt and satisfactory resolution. Sincerely, Miraç Bahadır Öztürk March 30, 2026
Replies
2
Boosts
0
Views
63
Activity
3d
Removed from App Store Connect but still appearing in Apple Developer account
Hi everyone, I’m facing an issue where my Apple ID still appears to be associated with a developer team even after being removed. Here’s the situation: I was part of a company Apple Developer Program team. I have already followed Apple’s official “Leave a Team” steps. I have also been removed from App Store Connect by the Account Holder. The Account Holder confirmed that my Apple ID is no longer visible under Users and Access However, when I log in to https://developer.apple.com/account, I can still see the team listed under my account. This seems like a mismatch between App Store Connect and the Apple Developer Portal. Has anyone else experienced this issue? If so: Did it resolve on its own after some time? Or did you have to contact Apple Developer Support to get it fixed? Any guidance would be really appreciated. Thanks in advance!
Replies
1
Boosts
0
Views
121
Activity
3d
Digital Services Act Verification Stuck In Review (Turkey Address Documents Not Accepted)
Region: Türkiye Hello, My Digital Services Act verification has been in review for an extended period of time, and I am unable to proceed. I have submitted my official residence document obtained via e-Government (QR-verified). However, in Türkiye, these documents are only issued in Turkish and cannot be provided in English. To assist with the review, I also included a manual English translation of the document, while keeping the original file unchanged. Despite this, my submission remains in review without any feedback or request for additional information. Has anyone experienced a similar issue with address verification in Türkiye? Is there any specific format or document that Apple accepts in this case? Any guidance would be greatly appreciated. Thank you.
Replies
1
Boosts
0
Views
35
Activity
1d