Hi Apple Support, We're reaching out to clarify what appears to be unexpected behavior in the AdServices token attribution API, specifically around reinstall attribution for apps with high reinstall rates. The problem For an app with a high reinstall rate, our ASA install counts are significantly higher than what the Apple Ads dashboard reports. Total install counts across all sources match closely — the discrepancy is specifically in ASA-attributed installs. What we tested To investigate, we ran a controlled experiment: Installed an app by tapping an Apple Search Ads ad. Deleted the app. Reinstalled the app approximately 15 minutes later directly from the App Store, without tapping any ad. Fetched a new AdServices token and exchanged it with Apple's attribution API. The API returned attribution: true with the original campaign details (same campaignId, adGroupId, keywordId) and conversionType: Download. The reinstall was attributed to the ASA campaign even though the user did not interact with any ad before the second install. Question about documentation The Apple Ads help page defines a tap-through Redownload as: "A redownload is when a user downloads your app, deletes it, then downloads it again on the same device or a different one following an ad tap." Could you clarify: does "following an ad tap" mean the redownload must be directly triggered by a tap on an ad? Or does it mean any redownload that occurs within the 30-day attribution window of a prior ad tap? Question about intended token API behavior Is the AdServices token API intended to return attribution: true for installs where the user did not tap an ad before that specific install, but had interacted with an ad within the past 30 days? In other words, is the token API designed to attribute all installs within the 30-day window regardless of whether the current install was ad-driven, or should it only attribute installs that were directly preceded by an ad interaction? We would appreciate any clarification on the intended behavior, as this directly impacts how we reconcile install counts between the AdServices API and the Apple Ads dashboard. Thank you for your time.

Does anybody know how to contact the Apple ads department? I am running some ads for some of my iPhone apps. I have run into a problem with my credit card and I’ve been trying for over a week to contact somebody. Nobody has returned my messages from the developer account portal. There does not appear to be any other method of contacting them.

Hi. I'm not sure this is relevant for developer forums. But I'm not sure where else to turn. I've been trying to open an Apple Ads account for nearly a month. Every time I try to submit the form, I get "Server encountered an error processing your request" followed by reason code: befe5482-e13e-4439-ae0d-badb3ca398a7_1767983516160.C67AC66. I can't contact Apple Ads, because every time I try to fill in the contact form I get "Please correct the errors below". But there are no errors to correct. I've tried every possible combination of phone number formatting, special characters, spaces and all the usual suspects. Nothing works. I have a UK developer account in good standing. No issues, 2 live apps. I have reached out to Developer Support. No reply. I reached out to regular consumer support. They suggested Developer Support. I've got an app I'm trying to market and a budget ready to spend. Any ideas anyone?

Hi everyone, I’m posting this to ask for advice and see if anyone has experienced a similar issue with the Apple Developer Program subscription. On July 9th, 2025, I registered for the Apple Developer Program via the Apple Developer app on my iPhone using my main iCloud account (Apple ID). The expected annual fee was 2,299,000 VND (~$99). However, I just checked my billing history and saw that I was charged twice for the same subscription, both under the same Apple ID / iCloud account, on the same day. Key Details: I only enrolled once. Both charges are labeled “Apple Developer Program”, exactly the same amount (2,299,000 ₫). The payments were made through the App Store, not via the website. My account on developer.apple.com/account still shows “Enroll Now” — meaning I haven't been activated yet. I have not received any welcome email either. My questions: Is it possible to request a refund for one of the charges, since both payments came from the same iCloud account and clearly refer to the same subscription? Has anyone else encountered this issue? How long did it take Apple to respond? Was your refund request approved? Should I wait for Apple to activate my account, or should I escalate the issue now? I’ve already submitted a refund request through https://reportaproblem.apple.com, but I’m posting here in case someone has more experience or insights. Thanks in advance!

I got this when I made a few changes to my App name, subtitle, description for ASO. This campaign is not eligible to run in one or more of the selected countries or regions Has anyone seen this error before on Apple ads?

Hello, I am currently working on a tvOS project that uses the following pod: GoogleAds-IMA-tvOS-SDK (version 4.16.0). I have two specific requirements and would like clarification on their feasibility: Custom Skip Button Timing: I would like to display a custom skip button with my own skip-timer logic, instead of relying on the skippable time defined in the ad tag. Is it possible to hide the default IMA skip button and replace it with a custom one? Force-Skipping Ads: Once my custom skip button becomes available and the user chooses to skip, I need to skip the ad regardless of whether the ad itself is defined as skippable. Is there any way to force-skip an ad on tvOS using the IMA SDK? If there are any alternative approaches or recommended solutions that could help achieve these requirements, I would greatly appreciate your guidance. Thank you.

"If your app includes any links outside the app, or offers any in-app or other purchasing opportunities, make sure these are behind a parental gate" Super Awesome and Kidoz are proving with a parental gate on ad click and they also claim that all ads are manually approved (another criteria for ads in Kids apps). So these two are the only ad networks we can use moving forward. Or we can use ad networks like Admob as well? I dont intend not to be in Kids category - so leaving Kids category is not a choice.

Hi, We have previously created a Appls Ads account before around a week ago. And now everytime we login it brings us to the "create account" sign up page. When we fill this page in again with out details and press "Sign Up" it won't let us, as an account has already been associated with the emails. The problem is I also cannot contact support using the form on the website - Everytime I fill it in it says "please fix errors below" - Even though there are no errors. I have tried messaging various other apple support people to try and put me through specificaly to the Ads support but I am having no luck there.. So we are now stuck, we cannot login or sign up again - Any ideas?

How would one interpret guideline 5.4 VPN? It states: "Apps offering VPN services may not sell, use, or disclose to third parties any data for any purpose, and must commit to this in their privacy policy" Does that mean you cannot integrate Ad SDKs inside apps offering VPN functionality? Or does this only apply VPN Traffic? So using third party Ad SDKs like Admob is fine, as long you don't share any VPN traffic data? (e.g. Admob runs inside the App Process/UI, but doesn't run inside NEPacketTunnel) We have a similar case (and couldn't get clarification from App Review so far)

I'm working on a tvOS application that plays video content using TVMLKit/TVJS. I'm trying to integrate Google IMA SDK to show pre-roll, mid-roll, and post-roll ads in my app. Here’s what I’ve done so far: Video playback is handled through JavaScript in application.js. Ads are managed in Swift using Google IMA SDK. I use the evaluateJavaScript bridge to control video playback from Swift. I pause and resume the TVJS player (Player object) using a function like startPlayingVideo(value) from Swift based on the ad lifecycle. Current Flow: When the video is about to start, I call loadAds() from JS. This presents a Swift ViewController that handles IMA ad requests. On adsManagerDidRequestContentPause, I pause the video using JS via the bridge. On adsManagerDidRequestContentResume, I resume the video. The Issue: This setup doesn't behave consistently: Sometimes the ad plays in the background and video started playing as well but can not see the ad. Not able to see the post-roll ads Relevant Code Snippets: application.js function startPlayingVideo(value) { if (playerReference != undefined) { if (value == true) { playerReference.play(); else { playerReference.pause(); } } } function playVideo(videoURL) { setup playerReference, push mediaItem, etc. loadAds(); player.present(); } AppDelegate.swift let loadAds: @convention(block) () -\> Void = { DispatchQueue.main.async { let adManagerVC = ViewController() AppDelegate.tvController?.navigationController.present(adManagerVC, animated: true) } } let updateVideoPlayTime: @convention(block) (Double) -\> Void = { time in CustomContentPlayhead.shared.currentTime = TimeInterval(time) } ViewController.swift func adsManagerDidRequestContentPause(\_ adsManager: IMAAdsManager) { showAdUI() playerViewController.player?.pause() } func adsManagerDidRequestContentResume(\_ adsManager: IMAAdsManager) { hideAdUI() // Expecting JS video to resume via bridge } And yeah my IMSDK Implementation is working fine if I am using it with swift AVPlayer. What I Need Help With: Best practice for coordinating video playback between JS (Player) and Swift (IMAAdsManager). How can I sync the playhead reliably between JS and Swift? Is there a better way to pause/resume TVJS player from Swift during ad lifecycle? How to reliably insert mid-roll ads when the playback is primarily controlled in JS? Any insights, code examples, or recommended architecture improvements would be greatly appreciated!

https://developer.apple.com/documentation/apptrackingtransparency/attrackingmanager/authorizationstatus/notdetermined Note: Discussion If you call ATTrackingManager.trackingAuthorizationStatus in macOS, the result is always ATTrackingManager.AuthorizationStatus.notDetermined. So, does macOS support getting ATT?

Is there any resource which describes this type of errors? I was integrating SKADNetwork view through Ad attribution and everything from the source app side is done and this error appears after the target app is installed and opened. Here is the full error Error setting install attribution pingback registered for app: <APP ID>, error: Error Domain=ASDErrorDomain Code=1209 "SKAdNetwork: Could not set registered for pingback that does not exist." UserInfo={NSLocalizedDescription=SKAdNetwork: Could not set registered for pingback that does not exist.}, result: 0 I cannot find any resource on the internet which gives any info about this ASDErrors. If anyone can help, you would be doing me a solid, Thanks in advance.