Hardware

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Delve into the physical components of Apple devices, including processors, memory, storage, and their interaction with the software.

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EtreCheck (from Etresoft, Inc)
Hello I've noticed that this product, heavily promoted on the ASC forums for many years, is no longer available from the Apple App Store. Can anyone tell me the reason why the product is no longer supported? Friends have asked me if it is 'safe' to use. Is it? Note to moderator: If I'm asking in the wrong places, please redirect my question. Thank you.
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0
3k
Aug ’21
apple pencil won’t connect
hey! i have an ipad pro 11’ 2018, and everything was working fine until one day i wasn’t able to connect my apple pencil 2 to my ipad. the pencil itself gets detected it just won’t connect with my ipad. i already tried restarting, unpairing (even since i wasn’t able to pair it) and even restoring my ipad. does anyone have a solution for this?
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807
Jan ’23
Get device height with centimeter precision
Is it possible to get the height (Z location) of an iOS device based on sensor data? I've continuously added the accelerometer data up to infer the location but it results in a cascading error, and the inferred location of the phone "drifts" when the phone is placed still. I want to build an app where users measure the height of something by first zeroing the phone on the floor and then raising the phone to the height of the object, like placing it on the table.
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1.2k
Mar ’23
Motorized dock hardware for DockKit?
I'd love to play around with DockKit, but I didn't see anything mentioned about hardware. I'm assuming Apple isn't releasing their own motorized dock and haven't seen anything about how to get hardware recognized by the accessory manager. I'd like to prototype a dock myself using esp32 and some stepper motors. I've already got this working with bluetooth communication from iOS via CoreBluetooth, but I don't know if there's specific service and characteristic UUIDs that the system is looking for to say it's compatible with DockKit? Would really love to start playing with this, anyone got any insights on how to get up and running?
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2
2.4k
Jun ’23
MatterExtension with class MatterAddDeviceExtensionRequestHandler never called?!
Added the MatterExtension for MatterAddDeviceExtensionRequestHandler as new Target. Everything is automatically generated. But still only the default MatterAddDevice pickerView is displayed instead of MatterAddDeviceExtension?! func play() { Task { let homes = [MatterAddDeviceRequest.Home(displayName: "my Home")] let topology = MatterAddDeviceRequest.Topology(ecosystemName: "MyEcosystemName", homes: homes) let request = MatterAddDeviceRequest(topology: topology) do { try await request.perform() print("Successfully set up device!") } catch { print("Failed to set up device with error: \(error)") } } } Entitlements: Matter Allow Setup Payload = YES .plist is set up: NSLocalNetworkUsageDescription NSBonjourServices:
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1.1k
Jun ’23
Can UWB replace GPS indoor?
Hi I'm working for KT mobile telecom company in South Korea I am planning a proposal for  'Wireless Quality Measurement Using UWB Technology'. Currently, KT is automating measurement using GPS in the case of road quality measurement in wireless quality. However, in the case of indoor quality, due to the limitations of GPS, we are measuring  wireless quality  by walikg around with measuring device As far as I know, UWB technology is capable of accurate positioning by calculating the arrival time of radio wave. Can UWB technology act as an indoor GPS? If possible, how many antennas should be installed every few meters to receive signals from smartphones? (In the case of KT, I am thinking of using Wi-Fi or radio unit  installed in the facility.) 3.What are the restrictions? Thank you.
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527
Jul ’23
Companion app can't be installed on iPhone for some users who have installed the watchOS only version app
Hello! I'm facing the following Appstore issue. There was an watchOS only app, without a companion app. In current 1.6 version the app has a companion app and it can be properly installed by new users from their iPhones or watches. Unfortunately, all old users, who have installed the app from their watches don't see a way to install the app from the Appstore (they can download the latest watchOS version though). Many things have been tried - uninstalling, installing on the watch. Looking for a purchase, removing subscription, but without luck. The Appstore shows "purchased" button instead "Get" or the cloud icon. Is this a bug in the Appstore or there is a way to recover from this edge case. Thanks, Emil
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943
Aug ’23
Unable to use photo picker in app on only one iPad Pro device
We are in the midst of testing camera and photo/video access using iPadPro 17 Beta (21A5326a) from within our application, and we are encountering an error message on only one device (iPad Pro 12.9-inch, A2229). Full access to the camera roll has been explicitly granted to the application when prompted. On only the above device, attempting to select an existing photo results in this error popup: "Photo or Video Unavailable: This app is using the Photos picker in an unsupported configuration." (We are able to take and save new photos from within our application on this device with no issues.) I have a second device on hand (iPadPro 10.5-inch, A1701) that presently also has the same iPadOS version installed and is running the same application, and we are able to select existing photos and take new photos with no errors. I have compared the Photos settings on both devices, and they appear to be identical. On a third iPad device running with the same iPadOS version, application, and Photos settings (that device is not in my possession), it has been reported that no errors are encountered when either taking new photos or selecting existing photos via the Photo Picker from within our app. We are trying to figure out what might be causing this error to appear when selecting existing photos on only the A2229 device, and/or what aspect of the configuration or settings would need to be modified in order to use the photo picker on that one iPad Pro. This issue had not been encountered on the A229 device while running with iPadOS 16. Searching the text of this error message online has not returned anything significantly meaningful thus far.
4
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1.1k
Sep ’23
Charging Issues after Sonoma Upgrade
I have an M1 (2020 version) and an M2 (2022 version), I've updated the m2 (to Sonoma) first and the m1 the next day. It works just fine but charging was intermittent. The day after, both Macs stopped charging totally. I've tried all possible solutions from the internet and Apple's support chat but nothing worked. I've tried 4 chargers in total and my chargers would work on my brother's Macs which are still in Ventura. My chargers which would work on my Macs would work perfectly fine on my brother's Macs (Ventura). I do not see any other threads/forums online of people having this issue so I wanted to check here if anybody else has the same issue as this? P.S. I've sent both Macs to an authorized Apple service center for diagnostics but I'm wondering how this could happen since both Macs would work fine before I've upgraded. The issues started to appear only after the upgrade.
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9.4k
Oct ’23
UIImagePickerController crashes on M2 Mac
if UIImagePickerController.isSourceTypeAvailable(.camera) { let imagePicker = UIImagePickerController() imagePicker.delegate = self imagePicker.allowsEditing = false imagePicker.sourceType = .camera self.present(imagePicker, animated: true, completion: nil) } this code crashes on M2 Mac (Designed for iPad) with the following exception <<<< FigCaptureCameraParameters >>>> Fig assert: "success" at bail (FigCaptureCameraParameters.m:249) - (err=0) An uncaught exception was raised *** -[__NSPlaceholderDictionary initWithObjects:forKeys:count:]: attempt to insert nil object from objects[0] ( 0 CoreFoundation 0x0000000180b02800 __exceptionPreprocess + 176 1 libobjc.A.dylib 0x00000001805f9eb4 objc_exception_throw + 60 2 CoreFoundation 0x0000000180a1a724 -[__NSPlaceholderDictionary initWithObjects:forKeys:count:] + 728 3 CoreFoundation 0x0000000180a1a420 +[NSDictionary dictionaryWithObjects:forKeys:count:] + 52 4 AVFCapture 0x000000019de90374 -[AVCaptureFigVideoDevice _cameraInfo] + 200 5 AVFCapture 0x000000019de90278 -[AVCaptureFigVideoDevice updateStreamingDeviceHistory] + 36 6 AVFCapture 0x000000019deec8c0 -[AVCaptureSession _startFigCaptureSession] + 464 7 AVFCapture 0x000000019def0980 -[AVCaptureSession _buildAndRunGraph:] + 1936 8 AVFCapture 0x000000019deecc00 -[AVCaptureSession _setRunning:] + 120 9 AVFCapture 0x000000019deec46c -[AVCaptureSession startRunning] + 452 10 libRPAC.dylib 0x00000001051c9024 _replacement_AVCaptureSession_startRunning + 104 11 libdispatch.dylib 0x000000010509cf14 _dispatch_call_block_and_release + 32 12 libdispatch.dylib 0x000000010509eb4c _dispatch_client_callout + 20 13 libdispatch.dylib 0x00000001050a7cd8 _dispatch_lane_serial_drain + 864 14 libdispatch.dylib 0x00000001050a8dcc _dispatch_lane_invoke + 416 15 libdispatch.dylib 0x00000001050b877c _dispatch_root_queue_drain_deferred_wlh + 652 16 libdispatch.dylib 0x00000001050b7a54 _dispatch_workloop_worker_thread + 444 17 libsystem_pthread.dylib 0x0000000105147d9c _pthread_wqthread + 288 18 libsystem_pthread.dylib 0x000000010514fab4 start_wqthread + 8 )
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2
875
Dec ’23
Guideline 2.1 - Performance - App Completeness
We were still unable to review your app as it crashed on launch. We have attached detailed crash logs to help troubleshoot this issue. While we appreciate that your app is intended primarily for use on iPhone, in order to bring your app into compliance with App Store guidelines, all apps designed for use on iPhone must still be formatted correctly and behave properly when run on iPad. Review device details: Device type: iPad OS version: iOS 17.2 crashlog-82A3D8C6-0136-4C68-A006-6A4AE49B1D1C.txt crashlog-DBA3D1B0-5760-4B47-8FE7-DE44C570271A.txt crashlog-C30814D5-13BC-40FE-92EC-89E736FA7F1B.txt my app crashed only on iPad mini 6th generation its run fine on all other iPad's
1
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934
Dec ’23
Could not Sign In
I am receiving an error message trying to connect an apple watch to my phone. Error message reads: Could not sign in Operation throttled by server. Retry after 3599 seconds (other operations may be allowed) Has anyone experienced this error message before and know how to resolve it? Apple Watch SE
13
1
2.9k
Dec ’23
Improving Apple's Support for Stolen Devices and Identity Theft
Affected platform apple.com and Apple Services Affected area Authentication Bypass What is required to reproduce the issue? A thief steals your cell phone and also obtains your pin against your will. Requirements: Enhanced Customer Support Protocols: Establish a dedicated support channel for victims of theft and identity-related incidents, ensuring expedited and specialized assistance. Implement stringent identity verification measures to safeguard user accounts during recovery processes. Geolocation Data Preservation: Modify policies to retain geolocation data even if "Find My iPhone" is disabled at the time of the incident, recognizing that initial settings may differ from the situation at the time of theft. Wait 24 or 48 Hours, or even a week, after a request to turn off "Find My iPhone" to really turn it off. Giving time to the victim to act in consequence. Strengthening 2FA Security: Introduce additional layers of authentication for sensitive actions like changing passwords, disabling "Find My iPhone," or making significant account alterations. Improved Reporting and Tracking: Enhance reporting mechanisms for stolen devices, ensuring that user information is promptly relayed to relevant authorities. Use alternative ways to locate the phone if the theft is recognized by the authorities. Enable a comprehensive tracking system for devices, allowing for efficient cooperation with law enforcement agencies. Summary: This feedback report addresses the critical need for Apple to enhance its support mechanisms for victims of stolen devices and identity theft. The proposed changes aim to provide users with swift and effective assistance during distressing situations while reinforcing the security of Apple accounts. Steps to Reproduce: User reports a stolen device, including relevant details such as the incident's time, location, and any available information about the perpetrator. Apple's dedicated support channel verifies the user's identity through robust authentication procedures. Apple collaborates with law enforcement, utilizing geolocation data and other available information to aid in the recovery of the stolen device and prevent unauthorized access to the user's accounts. Additional authentication steps are implemented to thwart unauthorized changes to the account, especially in cases involving potential identity theft. Expected Results: Users in distress due to stolen devices or identity-related incidents receive prompt, empathetic, and specialized assistance from Apple's support team. Improved security measures deter unauthorized access and changes to user accounts. Actual Results: Current support mechanisms fall short in adequately addressing the needs of users facing theft and identity-related issues. Instances such as disabling "Find My iPhone" should not undermine Apple's commitment to user security. This feedback report aims to underscore the urgency of implementing reforms that align with Apple's commitment to user security, empathy, and customer satisfaction. We trust that these proposed changes will contribute to a more secure and supportive environment for Apple users facing distressing situations. Your attention to this matter is greatly appreciated. Sincerely, Antonio, IT Engineer.
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532
Dec ’23
Please Help!
Recently, I hid 800+ photos. Now, I'm trying to put them back in an album, everytime I attempt it doesn't put them back in album. How do I fix this problem. P.S i was just watching family guy after not watching it for a month. this show is so good. i might shed a tear P.S.S iPhone 13
1
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283
Dec ’23
iCloud files GONE from desktop after updating to Mac OS Sonoma
I'm in desperate need of help here... I updated my 2020 MacBook Air from Big Sur to Sonoma and in the process, it seems to have deleted hundreds of files from folders in my desktop. These files were seemingly stored on iCloud as from memory they had the cloud icon beside them and I would often have to redownload them before use. After updating, the folders are still on my desktop but the contents within them are entirely gone. I must also mention that a new folder called 'Relocated Items' has popped up on my desktop but it does not contain anything except for folders within folders. A quick look at online suggestions such as using the finder application to locate them in the iCloud Drive was unsuccessful as they are not visible there either. I don't have a time machine backup of these files as they were seemingly being stored in the iCloud prior to this update. I can't stress enough how important it is that I recover these files as they are all related to my work and contain weeks upon weeks of labour. Any words of wisdom would be much appreciated!!
0
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577
Dec ’23