“We are unable to process your request”

I have a macOS VPN app with a Network Extension (packet tunnel provider) distributed outside the App Store via Developer ID. Everything works perfectly when running from Xcode. After archiving and exporting for Developer ID distribution, the extension launches but immediately gets killed by nesessionmanager. The error: Signature check failed: code failed to satisfy specified code requirement(s) followed by: started with PID 0 status changed to disconnected, last stop reason Plugin failed What makes this interesting: the extension process does launch. AMFI approves it, taskgated-helper validates the provisioning profile and says allowing entitlement(s) due to provisioning profile, the sandbox is applied, PacketTunnelProvider is created — but then Apple's Security framework internally fails the designated requirement check and nesessionmanager kills the session. Key log sequence: taskgated-helper: Checking profile: Developer ID - MacOS WireGuardExtension taskgated-helper: allowing entitlement(s) for co

We are implementing Apple Pay In-App Provisioning (EV_ECC_v2) for our EU app. The same codebase and encryption logic works successfully for our main app (different bundle ID and Adam ID), but the EU app consistently fails with HTTP 500. Environment: Entitlement: Granted (Case-ID: 18772317) Encryption scheme: EV_ECC_v2 Issue: During In-App Provisioning, the iOS app successfully obtains certificates, generates cryptographic material (encryptedCardData, activationData, ephemeralPublicKey), and POSTs to Apple's broker endpoint. The request fails at: Endpoint: POST /broker/v4/devices/{SEID}/cards Response: HTTP 500 with an HTML error page (not a JSON business error) 500 Internal Server Error 500 Internal Server Error Apple Key observations: Our main app (different bundle ID/Adam ID) uses identical encryption code, private keys, and key alias — and works correctly in production. Manual card provisioning through Apple Wallet on the same device succeeds. The entitlement com.apple.developer.payment-pass-p

I am currently experiencing an issue when trying to access the Apps section in App Store Connect. Whenever I click on Apps, I receive the following error: DNS_PROBE_FINISHED_NXDOMAIN The domain mentioned is: olympus-int.itunes.apple.com Due to this issue, I am unable to manage or access my applications in App Store Connect. I have already tried the following troubleshooting steps: Flushed DNS cache Changed DNS servers (Google and Cloudflare) Tried different browsers and incognito mode Switched networks (WiFi and mobile hotspot) Disabled VPN/proxy However, the issue still persists. Could you please investigate this issue and let me know if there is any problem from Apple's side or if any additional steps are required from my end? Account Details: App : https://apps.apple.com/us/app/elephanttrax-ai-storage/id1502900545

Hi, I'm developing a Tauri V2 app on MacOS, and am wanting to implement playback controls. It seems that Apple locks down playback, requiring a signed application. My app also has capabilities to get currently playing track, and I confirmed this works; Apple produces a popup triggered by my await MusicAuthorization.request() call. It returns nil, of course, because I can't get anything to play via the ApplicationMusicPlayer; only through the system's Apple Music app. I understand SystemMusicPlayer is not available on MacOS, which is fine. I'm just a little confused as it seems pretty standard to need to test playback controls quickly without having to codesign and do some provisionprofile embedding acrobatics each time Rust re-compiles target/debug. This slows down development a lot. I do have these entries in my Entitlements.plist: com.apple.security.personal-information.media-library com.apple.developer.music-kit com.apple.security.app-sandbox In my tauri.conf.json, I have: macOS: { entitlements: ./Entit

I am currently unable to proceed with app submission because App Store Connect continues to display that screenshots are “still uploading”. I understand that screenshots are required for submission, and I have uploaded images that comply with the required specifications. However, even after deleting and re-uploading them, the issue remains. Troubleshooting Already Attempted • Deleted all screenshots (multiple times) • Re-uploaded new screenshots • Switched browsers (Safari / Chrome) • Used incognito mode • Changed display size settings • Waited several hours None of these steps resolved the issue. This situation is preventing me from completing the submission process and moving forward with release. It seems that the screenshot processing state may not be updating correctly, as the system indicates an ongoing upload despite no screenshots being present. Could you please advise if there is a way to reset the screenshot processing state, or suggest any additional steps to res

Hi, My Digital Services Act compliance submission has been stuck In Review since February 13, 2026 — that is 41 days with no update. As a result, my app Move Together (Move Club) is completely blocked in all 27 EU App Store territories during this entire period. What I've done: Submitted DSA trader information on Feb 13, 2026 Submitted support request on March 19 → Case ID: 102848525554 → zero response Submitted second support request today (March 26) via App Setup → Availability and Pricing Phone callback option is not available for this topic App Store Connect Business → Agreements → Compliance still shows: Digital Services Act | 27 Countries | Last Updated: Feb 13, 2026 | Status: In Review I've seen multiple threads here with the same issue. One developer confirmed their DSA was already approved on Apple's backend but not reflecting in App Store Connect — this was resolved via a phone callback. I am unable to get a phone callback for this topic. Can someone from Apple please manu

I received the email confirming that I paid for my Apple account, but my account was never unlocked. I’ve already sent emails and requested phone support, but I haven’t been able to get help through any of these methods. I paid with my Visa card. Does anyone know what to do? Has anyone experienced this?