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“Account Locked”

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Inquiry regarding Local Push Connectivity Entitlement
Dear Sir/Madam, Thank you for your support. I have reviewed the documentation for Local Push Connectivity (see URL below) and, following the instruction in the Important section to Request this entitlement from the Entitlement Request Page, I completed the application process for this Entitlement on March 11, 2026. [Local push connectivity] https://developer.apple.com/documentation/networkextension/local-push-connectivity?language=objc#Supporting-APNs-and-local-push-connectivity-in-one-app Subsequently, on March 13, 2026, I received the following reply from Apple: Sub : Re: Requesting Network Extension App Push Entitlement From: Local Push Review Sent: Friday, March 13, 2026 4:09 AM Hi, Thank you for your interest in the Local Push Connectivity entitlement. Your entitlement request has been approved for: Team ID: NWKYYYYYYY Technical documentation on this API is available here: -(Omission) - Best Regards, Apple Developer Relations My understanding is that upon approval of this application, an Entitlements fie
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"Your enrollment could not be completed" — No Explanation Given, Support Unable to Help
I've been unable to enroll in the Apple Developer Program and am posting here after exhausting the standard support channels. The situation: When I attempt to enroll in the Apple Developer Program as an individual, I receive the error: Your enrollment could not be completed. Your enrollment in the Apple Developer Program could not be completed at this time. No additional explanation is provided. I have contacted Apple Developer Program Support multiple times by both phone and email. Each time, I was told there is nothing they can do. I asked for escalation and was told escalation is not possible. At no point was I given a specific reason for the rejection. One possible cause I identified on my own is that the name on my developer profile may not match my legal name. My Apple ID at appleid.apple.com shows my correct legal name, but I'm unsure whether my developer profile reflects the same. I have not been able to confirm whether this is actually the issue, because support has not told me what the problem is. W
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Reply to Incoming calls thrue Jisti Meet and locked screen
Problem: When the screen is locked, an incoming call does not initiate the launch of the Flutter application required for audio and video communication through Jitsi Meet. In the unlocked state, the application functions correctly. This is a problem with your app that you'll need to address, not an issue with our API or the system’s broader behavior. The core point is actually here: The current implementation does not have a mechanism for activating the Flutter engine when receiving a call via CallKit while the screen is locked. Although CallKit UI displays the call acceptance interface and the audio session is configured, the Flutter application remains in a suspended state, making it impossible to connect to the media server. Audio session activated using didActivateAudioSession method. The CallKit UI isn't an independent system component outside of your app’s control, but is actually an interface element your app is controlling and managing. Case in point, the ONLY reason the incoming cal
Topic: Media Technologies SubTopic: Audio Tags:
2w
DeviceActivityMonitor extension intervalDidStart never called on iOS 26.3.1
On iOS 26.3.1, deviceactivityd produces zero log output and never wakes a DeviceActivityMonitor extension at the scheduled time, even when the schedule is successfully registered. The extension's intervalDidStart(for:) method is never called. Steps to Reproduce: Create an app with a DeviceActivityMonitor extension subclass Add the com.apple.developer.family-controls entitlement to both the main app and extension targets Add a shared App Group entitlement to both targets In the main app, call: let center = DeviceActivityCenter() center.stopMonitoring([.myActivity]) let schedule = DeviceActivitySchedule( intervalStart: DateComponents(hour: 17, minute: 30), intervalEnd: DateComponents(hour: 17, minute: 45), repeats: true ) try center.startMonitoring(.myActivity, during: schedule) Verify registration succeeds: DeviceActivityCenter().activities.contains(.myActivity) returns true Background the app completely and wait for the intervalStart time (5:30 PM in this example) Expected Result: intervalDidStart(for:) is ca
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DeviceActivityMonitor extension intervalDidStart never called on iOS 26.3.1
Similar Issue to FB13556935: On iOS 26.3.1, deviceactivityd produces zero log output and never wakes a DeviceActivityMonitor extension at the scheduled time, even when the schedule is successfully registered. The extension's intervalDidStart(for:) method is never called. Steps to Reproduce: Create an app with a DeviceActivityMonitor extension subclass Add the com.apple.developer.family-controls entitlement to both the main app and extension targets Add a shared App Group entitlement to both targets In the main app, call: let center = DeviceActivityCenter() center.stopMonitoring([.myActivity]) let schedule = DeviceActivitySchedule( intervalStart: DateComponents(hour: 17, minute: 30), intervalEnd: DateComponents(hour: 17, minute: 45), repeats: true ) try center.startMonitoring(.myActivity, during: schedule) Verify registration succeeds: DeviceActivityCenter().activities.contains(.myActivity) returns true Background the app completely and wait for the intervalStart time (5:30 PM in this example) Expected Result:
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Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage
I have the issues in this particular guideline: Issue Description We noticed that the app requires users to register with personal information to purchase In-App Purchase products that are not account based. Apps cannot require user registration prior to allowing access to app content and features that are not associated specifically to the user. User registration that requires the sharing of personal information must be optional or tied to account-specific functionality. Next Steps To resolve this issue, please revise the app to not require users to register before purchasing In-App Purchase products that are not account based. You may explain to the user that registering will enable them to access the purchased content from any of their supported devices and provide them a way to register at any time, if they wish to later extend access to additional devices. Please note that although guideline 5.1.1 requires an app to make subscription content available to all the supported devic
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Enrollment and Payment completed but Web still shows “Complete Your Purchase” and Pending
Hello, Apple Developer Support Team, I registered for the Apple Developer Program using the Developer app on my iPhone. Payment and identity verification were completed successfully. Nevertheless, the phrase Complete Your Purchase still appears when I check in online, and my registration status is listed as Pending. Even though I've already finished the enrollment procedure on my iPhone, the system seems to be requesting me to do it again. I already have opened a case with Case ID: 102844593298 but had no response. Would you kindly check my account and let me know how my registration is going right now? I appreciate your help. Warm regards.
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Reply to Delay migrating membership from Individual to Organization
Was this resolved? I'm facing a similar issue - I get that same message too and its been 5 weeks since I initiated the process. Regretting going along the path of migration - rather than new account creation and paying an extra 99 dollars. Perhaps the AI boom caused tons of apps trying to be released and not enough man power on the Dev Program side to handle this..
2w
Developer account terminated for “feature switching” – need advice on reinstatement
Hey everyone, I’m looking for advice from anyone who’s been through something similar. My Apple Developer account was recently terminated due to what Apple described as “concept or feature switching.” After digging into it more, I believe this happened because I made updates to my app after it was approved without submitting a new version for review. Here’s what I changed: Added a new screen (friends list) that required navigation changes Updated parts of the UI (visual improvements) Added a feature (button that helps users structure a plan) Enabled Google sign-in I did not change payments, subscriptions, or the core purpose of the app. At the time, I didn’t fully understand that these kinds of changes (especially anything affecting navigation or features) need to go through a new App Store submission rather than being updated remotely. I now understand how Apple could see this as bypassing the review process. Since then, I’ve: Stopped all over-the-air/runtime updates Made sure the app matches the la
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App stuck in “Waiting for Review” for weeks + no support response
Hello, I’m dealing with an update that has been stuck in “Waiting for Review” for weeks with no progress and no meaningful response from Apple. App details: App Name: Dólar Argentina Apple ID: 6758462259 Bundle ID: com.rgioia.dolarargentina Version: 1.3.0 (update) Timeline: First submission: February 19 → stuck in Waiting for Review I canceled and resubmitted: February 28 Since then → still stuck with zero movement This is almost a month with no review activity. What I already did: Requested expedited review → approved Contacted Apple Developer Support multiple times Followed up several times The only response I got was that the expedited review was accepted, but nothing happened after that. Impact: The app is already live, this is just an update I cannot release fixes or improvements Same version was approved on Google Play in ~20 minutes No rejection, no feedback, no communication At this point, this is not just a delay — it’s a complete lack of review and support. Questions: Is anyone else experiencing thi
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Cannot test IAP on development build using sandbox
Ok, so I've been following the directions in Apple's documentation here: https://developer.apple.com/documentation/storekit/testing-in-app-purchases-with-sandbox?language=objc It lists a bunch of requirements all of which I have done. I have verified the strings exactly match for the bundle names and the IAP bundle names between my code and AppStoreConnect. The docs continue, saying to prepare to test: During developement[sic], build and run your app from Xcode. At this stage, you don’t need to upload your app binary to App Store Connect to test it in the sandbox environment. When the app loads, I see this error on the console in Xcode: [IAPManager] Store init failed: PurchasingUnavailable - Retrieve Products failed, and could not retrieve any products. UnityEngine.DebugLogHandler:Internal_Log(LogType, LogOption, String, Object) IAPManager:OnInitializeFailed(InitializationFailureReason, String) Unity documentation indicates that my app is reaching AppStore successfully but it is not responding with any produc
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Apple Developer Program renewal failed, button missing
Hi everyone, I really hope someone here can help us. Our team has run into a critical issue with renewing our Apple Developer Program membership. About three weeks before the renewal date, we contacted Apple Support because we had lost access to the original device used for payment and needed help enabling payment via the web.Support replied and said that we should now be able to proceed. However, this option was not actually became available to us. And then we added a new payment method via the App Store and checked it out at apple.com/shop/account/home. Unfortunately, the payment was not processed, and our membership was not renewed. There is no Renew Membership button anywhere (not on web, not on the original device which we found, not on a new device) Apple Support has not responded yet, and the situation is quite urgent for us. Has anyone experienced something similar? Is there anything else we can try on our side while waiting for support? Any advice would be greatly appreciated!
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Reply to How do I enrol into the Apple Developer Program?
Hi Tony, To answer the reason why the Apple Developer App says the enrollment is not available was because your account is not an individual account, it happens on my end as well, Companies account enrollment needs to be completed via Web... In my case, it's actually been a month ago I've been facing this same issue of failed payment, and it's so frustrating honestly. I've sent tons of messages via support ticket multiple time but no response while payment keep failing silently. Meanwhile I've tried to use different types of cards which is costing me silently but still it's not changing the situation... Just like you stated, I am stuck and ran of options as well -- which is the reason why I'm here hoping to figure out some useful tips.. Should you finally bypass this, please do get in touch I'll be glad. Thank you... Btw, I've seen a lot of dev having same issues, it was on Apple system I bet...
2w
Organization enrollment payment failing silently for 2+ weeks — Enrollment ID Z5NK9BFRC8, no support response
I'm a developer from Nigeria trying to complete payment for the Apple Developer Program (organization enrollment). This has been ongoing for over 2 weeks with no resolution. My enrollment is fully approved. D-U-N-S verified. The only issue is the payment. Here's what I've experienced: Multiple payment attempts with two different USD cards (Grey, Chipper Cash) Payments either fail silently (no error shown, order acknowledgement email received, but no charge on card and account not activated) or return Duplicate Order error A $0.00 card verification charge went through on one attempt, but the actual $99 was never charged The enrollment page keeps showing Complete your purchase every time I log in I submitted a support email request over 3 weeks ago — zero response I have a completed app ready for App Store submission being delayed by this Organization enrollment, D-U-N-S verified, all enrollment steps completed. Only the payment step remains. I've seen many developers in these forums reporting the same
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Inquiry regarding Local Push Connectivity Entitlement
Dear Sir/Madam, Thank you for your support. I have reviewed the documentation for Local Push Connectivity (see URL below) and, following the instruction in the Important section to Request this entitlement from the Entitlement Request Page, I completed the application process for this Entitlement on March 11, 2026. [Local push connectivity] https://developer.apple.com/documentation/networkextension/local-push-connectivity?language=objc#Supporting-APNs-and-local-push-connectivity-in-one-app Subsequently, on March 13, 2026, I received the following reply from Apple: Sub : Re: Requesting Network Extension App Push Entitlement From: Local Push Review Sent: Friday, March 13, 2026 4:09 AM Hi, Thank you for your interest in the Local Push Connectivity entitlement. Your entitlement request has been approved for: Team ID: NWKYYYYYYY Technical documentation on this API is available here: -(Omission) - Best Regards, Apple Developer Relations My understanding is that upon approval of this application, an Entitlements fie
Replies
5
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0
Views
124
Activity
2w
"Your enrollment could not be completed" — No Explanation Given, Support Unable to Help
I've been unable to enroll in the Apple Developer Program and am posting here after exhausting the standard support channels. The situation: When I attempt to enroll in the Apple Developer Program as an individual, I receive the error: Your enrollment could not be completed. Your enrollment in the Apple Developer Program could not be completed at this time. No additional explanation is provided. I have contacted Apple Developer Program Support multiple times by both phone and email. Each time, I was told there is nothing they can do. I asked for escalation and was told escalation is not possible. At no point was I given a specific reason for the rejection. One possible cause I identified on my own is that the name on my developer profile may not match my legal name. My Apple ID at appleid.apple.com shows my correct legal name, but I'm unsure whether my developer profile reflects the same. I have not been able to confirm whether this is actually the issue, because support has not told me what the problem is. W
Replies
1
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0
Views
159
Activity
2w
Reply to Incoming calls thrue Jisti Meet and locked screen
Problem: When the screen is locked, an incoming call does not initiate the launch of the Flutter application required for audio and video communication through Jitsi Meet. In the unlocked state, the application functions correctly. This is a problem with your app that you'll need to address, not an issue with our API or the system’s broader behavior. The core point is actually here: The current implementation does not have a mechanism for activating the Flutter engine when receiving a call via CallKit while the screen is locked. Although CallKit UI displays the call acceptance interface and the audio session is configured, the Flutter application remains in a suspended state, making it impossible to connect to the media server. Audio session activated using didActivateAudioSession method. The CallKit UI isn't an independent system component outside of your app’s control, but is actually an interface element your app is controlling and managing. Case in point, the ONLY reason the incoming cal
Topic: Media Technologies SubTopic: Audio Tags:
Replies
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Views
Activity
2w
DeviceActivityMonitor extension intervalDidStart never called on iOS 26.3.1
On iOS 26.3.1, deviceactivityd produces zero log output and never wakes a DeviceActivityMonitor extension at the scheduled time, even when the schedule is successfully registered. The extension's intervalDidStart(for:) method is never called. Steps to Reproduce: Create an app with a DeviceActivityMonitor extension subclass Add the com.apple.developer.family-controls entitlement to both the main app and extension targets Add a shared App Group entitlement to both targets In the main app, call: let center = DeviceActivityCenter() center.stopMonitoring([.myActivity]) let schedule = DeviceActivitySchedule( intervalStart: DateComponents(hour: 17, minute: 30), intervalEnd: DateComponents(hour: 17, minute: 45), repeats: true ) try center.startMonitoring(.myActivity, during: schedule) Verify registration succeeds: DeviceActivityCenter().activities.contains(.myActivity) returns true Background the app completely and wait for the intervalStart time (5:30 PM in this example) Expected Result: intervalDidStart(for:) is ca
Replies
3
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0
Views
161
Activity
2w
DeviceActivityMonitor extension intervalDidStart never called on iOS 26.3.1
Similar Issue to FB13556935: On iOS 26.3.1, deviceactivityd produces zero log output and never wakes a DeviceActivityMonitor extension at the scheduled time, even when the schedule is successfully registered. The extension's intervalDidStart(for:) method is never called. Steps to Reproduce: Create an app with a DeviceActivityMonitor extension subclass Add the com.apple.developer.family-controls entitlement to both the main app and extension targets Add a shared App Group entitlement to both targets In the main app, call: let center = DeviceActivityCenter() center.stopMonitoring([.myActivity]) let schedule = DeviceActivitySchedule( intervalStart: DateComponents(hour: 17, minute: 30), intervalEnd: DateComponents(hour: 17, minute: 45), repeats: true ) try center.startMonitoring(.myActivity, during: schedule) Verify registration succeeds: DeviceActivityCenter().activities.contains(.myActivity) returns true Background the app completely and wait for the intervalStart time (5:30 PM in this example) Expected Result:
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0
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61
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2w
Enrollment
Celebrating exactly 6 weeks since I purchased the Apple Developer account, and it still hasn’t been approved🙂🎂
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1
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70
Activity
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Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage
I have the issues in this particular guideline: Issue Description We noticed that the app requires users to register with personal information to purchase In-App Purchase products that are not account based. Apps cannot require user registration prior to allowing access to app content and features that are not associated specifically to the user. User registration that requires the sharing of personal information must be optional or tied to account-specific functionality. Next Steps To resolve this issue, please revise the app to not require users to register before purchasing In-App Purchase products that are not account based. You may explain to the user that registering will enable them to access the purchased content from any of their supported devices and provide them a way to register at any time, if they wish to later extend access to additional devices. Please note that although guideline 5.1.1 requires an app to make subscription content available to all the supported devic
Replies
1
Boosts
0
Views
82
Activity
2w
Enrollment and Payment completed but Web still shows “Complete Your Purchase” and Pending
Hello, Apple Developer Support Team, I registered for the Apple Developer Program using the Developer app on my iPhone. Payment and identity verification were completed successfully. Nevertheless, the phrase Complete Your Purchase still appears when I check in online, and my registration status is listed as Pending. Even though I've already finished the enrollment procedure on my iPhone, the system seems to be requesting me to do it again. I already have opened a case with Case ID: 102844593298 but had no response. Would you kindly check my account and let me know how my registration is going right now? I appreciate your help. Warm regards.
Replies
6
Boosts
0
Views
180
Activity
2w
Reply to Delay migrating membership from Individual to Organization
Was this resolved? I'm facing a similar issue - I get that same message too and its been 5 weeks since I initiated the process. Regretting going along the path of migration - rather than new account creation and paying an extra 99 dollars. Perhaps the AI boom caused tons of apps trying to be released and not enough man power on the Dev Program side to handle this..
Replies
Boosts
Views
Activity
2w
Developer account terminated for “feature switching” – need advice on reinstatement
Hey everyone, I’m looking for advice from anyone who’s been through something similar. My Apple Developer account was recently terminated due to what Apple described as “concept or feature switching.” After digging into it more, I believe this happened because I made updates to my app after it was approved without submitting a new version for review. Here’s what I changed: Added a new screen (friends list) that required navigation changes Updated parts of the UI (visual improvements) Added a feature (button that helps users structure a plan) Enabled Google sign-in I did not change payments, subscriptions, or the core purpose of the app. At the time, I didn’t fully understand that these kinds of changes (especially anything affecting navigation or features) need to go through a new App Store submission rather than being updated remotely. I now understand how Apple could see this as bypassing the review process. Since then, I’ve: Stopped all over-the-air/runtime updates Made sure the app matches the la
Replies
0
Boosts
0
Views
42
Activity
2w
App stuck in “Waiting for Review” for weeks + no support response
Hello, I’m dealing with an update that has been stuck in “Waiting for Review” for weeks with no progress and no meaningful response from Apple. App details: App Name: Dólar Argentina Apple ID: 6758462259 Bundle ID: com.rgioia.dolarargentina Version: 1.3.0 (update) Timeline: First submission: February 19 → stuck in Waiting for Review I canceled and resubmitted: February 28 Since then → still stuck with zero movement This is almost a month with no review activity. What I already did: Requested expedited review → approved Contacted Apple Developer Support multiple times Followed up several times The only response I got was that the expedited review was accepted, but nothing happened after that. Impact: The app is already live, this is just an update I cannot release fixes or improvements Same version was approved on Google Play in ~20 minutes No rejection, no feedback, no communication At this point, this is not just a delay — it’s a complete lack of review and support. Questions: Is anyone else experiencing thi
Replies
4
Boosts
0
Views
172
Activity
2w
Cannot test IAP on development build using sandbox
Ok, so I've been following the directions in Apple's documentation here: https://developer.apple.com/documentation/storekit/testing-in-app-purchases-with-sandbox?language=objc It lists a bunch of requirements all of which I have done. I have verified the strings exactly match for the bundle names and the IAP bundle names between my code and AppStoreConnect. The docs continue, saying to prepare to test: During developement[sic], build and run your app from Xcode. At this stage, you don’t need to upload your app binary to App Store Connect to test it in the sandbox environment. When the app loads, I see this error on the console in Xcode: [IAPManager] Store init failed: PurchasingUnavailable - Retrieve Products failed, and could not retrieve any products. UnityEngine.DebugLogHandler:Internal_Log(LogType, LogOption, String, Object) IAPManager:OnInitializeFailed(InitializationFailureReason, String) Unity documentation indicates that my app is reaching AppStore successfully but it is not responding with any produc
Replies
2
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0
Views
66
Activity
2w
Apple Developer Program renewal failed, button missing
Hi everyone, I really hope someone here can help us. Our team has run into a critical issue with renewing our Apple Developer Program membership. About three weeks before the renewal date, we contacted Apple Support because we had lost access to the original device used for payment and needed help enabling payment via the web.Support replied and said that we should now be able to proceed. However, this option was not actually became available to us. And then we added a new payment method via the App Store and checked it out at apple.com/shop/account/home. Unfortunately, the payment was not processed, and our membership was not renewed. There is no Renew Membership button anywhere (not on web, not on the original device which we found, not on a new device) Apple Support has not responded yet, and the situation is quite urgent for us. Has anyone experienced something similar? Is there anything else we can try on our side while waiting for support? Any advice would be greatly appreciated!
Replies
0
Boosts
0
Views
48
Activity
2w
Reply to How do I enrol into the Apple Developer Program?
Hi Tony, To answer the reason why the Apple Developer App says the enrollment is not available was because your account is not an individual account, it happens on my end as well, Companies account enrollment needs to be completed via Web... In my case, it's actually been a month ago I've been facing this same issue of failed payment, and it's so frustrating honestly. I've sent tons of messages via support ticket multiple time but no response while payment keep failing silently. Meanwhile I've tried to use different types of cards which is costing me silently but still it's not changing the situation... Just like you stated, I am stuck and ran of options as well -- which is the reason why I'm here hoping to figure out some useful tips.. Should you finally bypass this, please do get in touch I'll be glad. Thank you... Btw, I've seen a lot of dev having same issues, it was on Apple system I bet...
Replies
Boosts
Views
Activity
2w
Organization enrollment payment failing silently for 2+ weeks — Enrollment ID Z5NK9BFRC8, no support response
I'm a developer from Nigeria trying to complete payment for the Apple Developer Program (organization enrollment). This has been ongoing for over 2 weeks with no resolution. My enrollment is fully approved. D-U-N-S verified. The only issue is the payment. Here's what I've experienced: Multiple payment attempts with two different USD cards (Grey, Chipper Cash) Payments either fail silently (no error shown, order acknowledgement email received, but no charge on card and account not activated) or return Duplicate Order error A $0.00 card verification charge went through on one attempt, but the actual $99 was never charged The enrollment page keeps showing Complete your purchase every time I log in I submitted a support email request over 3 weeks ago — zero response I have a completed app ready for App Store submission being delayed by this Organization enrollment, D-U-N-S verified, all enrollment steps completed. Only the payment step remains. I've seen many developers in these forums reporting the same
Replies
0
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0
Views
45
Activity
2w