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“We are unable to process your request”

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We are stuck at "Waiting for Review."
Our app has been stuck in Waiting for Review for over a week now. We have submitted expedited review requests, but none of them have received a response. We also reached out through the Contact Us support page, but have not heard back either. What's strange is that during this same period, we submitted an update for another app under the same developer account, and it was approved in less than 12 hours. We believe there may be an issue on the App Store side. We are posting here in hopes of getting assistance from the engineering and review teams. Our app has been on the App Store for 7 years and has 10 million users. We need to deliver a critical bug fix and address certain review compliance requirements, but for reasons unknown to us, the submission has been stuck — something that has never happened to us before.
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Reply to Code Signing "Invalid", No Reason Given
[quote='881346022, alex_strong, /thread/820155?answerId=881346022#881346022, /profile/alex_strong'] I tried to put this in a comment [/quote] It’s better to reply as a reply, rather than as a comment; see Quinn’s Top Ten DevForums Tips for this and other titbits. [quote='881346022, alex_strong, /thread/820155?answerId=881346022#881346022, /profile/alex_strong'] Fetching the Notary Log was exactly what I was looking for. [/quote] Yay! [quote='881346022, alex_strong, /thread/820155?answerId=881346022#881346022, /profile/alex_strong'] Any idea how to request signed artifacts from Maven? [/quote] No, sorry, I don’t have any experience with Java build systems (just their output :-). Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = eskimo + 1 + @ + apple.com
Topic: Code Signing SubTopic: Notarization Tags:
1w
Reply to How to write a persistent token to unlock FileVault with a smart card?
[quote='820314021, Ludovic, /thread/820314, /profile/Ludovic'] As far as I understand for preboot I need to provide a persistent token [/quote] No, you’ve got that backwards. CryptoTokenKit supports two different types of token: Smart card tokens Persistent tokens A smart card token is backed by hardware; a persistent token may be entirely virtual. A smart card token subclasses TKSmartCardToken. A persistent token subclasses TKToken directly. Because a smart card token is backed by hardware, it can work at login time. In a persistent token, the information about the credentials in the token is stored in the user’s home directory, and thus it can’t be used to log in. It’s a chicken’n’egg problem. My understanding is that you have a smart card token working for general login, and now you’re trying to get that work for FileVault unlock. There’s no way to make that work. It’s another chicken’n’egg problem. Your app is stored on the encrypted volume, so it can’t be accessed until the user has unlocked that. This w
Topic: App & System Services SubTopic: Core OS Tags:
1w
Reply to RealityView content disappears when selecting Lock In Place on visionOS
Hi Michael, As requested, I updated the sample app to use ToggleImmersiveSpaceButton instead of a manual open/close button. I rebuilt the app, distributed it via TestFlight, and reproduced the issue on Apple Vision Pro. The issue still occurs consistently. Attachments: Screen recording demonstrating the issue - TestFlight distributed Build. Sysdiagnose captured after reproduction of the issue. Updated sample project. Steps to reproduce: Archive and upload a build to TestFlight. Install the application via TestFlight. Tap Show Immersive Space. Lock the window. Tap Hide Immersive Space. Tap Show Immersive Space. The red cube is missing and even immersive space and window disappears for a brief moment and then appears. Device: Apple Vision Pro visionOS 26.0 Xcode: Version 26.3
Topic: Spatial Computing SubTopic: General Tags:
1w
How does ARKit achieve low-latency and stable head tracking using only RGB camera ?
Hi, I’m working on a real-time head/face tracking pipeline using a standard 2D RGB camera, and I’m trying to better understand how ARKit achieves such stable and responsive results in comparable conditions. To clarify upfront: I’m specifically interested in RGB-only tracking and the underlying vision/ML pipeline. I’m not using TrueDepth or any depth/IR-based sensors, and I’d like to understand how similar stability and responsiveness can be achieved under those constraints. In my current setup, I estimate head pose from RGB frames (facial landmarks + PnP) and apply temporal filtering (e.g., exponential smoothing and Kalman filtering). This significantly reduces jitter, but introduces noticeable latency, especially during faster head movements. What stands out in ARKit is that it appears to maintain both: Very low jitter Very low perceived latency even when operating with camera input alone. I’m trying to understand what techniques might contribute to this behavior. In particular: Does ARKit use predictive tra
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180
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Reply to swift: Calling "/usr/bin/defaults" returns no data
[quote='820277021, Great_Om, /thread/820277, /profile/Great_Om'] Since it was not possible using the UserDefaults class [/quote] What’s not possible? Reading a user default from a specific domain, like com.apple.Finder? You are correct that UserDefaults can’t do that, but running the defaults tool is not the best alternative. Rather, use CFPreferences. For example: import Foundation func main() { guard let obj = CFPreferencesCopyAppValue(ShowHardDrivesOnDesktop as NSString, com.apple.Finder as NSString), CFGetTypeID(obj) == CFBooleanGetTypeID(), let showHardDrivesOnDesktop = obj as? Bool else { fatalError() } print(showHardDrivesOnDesktop) } main() WARNING Unless otherwise documented, system preferences like this are an implementation detail. It might be OK to use them in a limited scope — like in a managed environment where you control all the copies of the code — but you should not rely on implementation details in a product that you deploy widely. The code above won’t work if your app is sandboxed. Then ag
Topic: App & System Services SubTopic: General Tags:
1w
Unable to Complete Apple Developer Registration – No Clear Reason Provided
Subject: Unable to Complete Apple Developer Registration – No Clear Reason Provided Hello, I am currently trying to register for an Apple Developer account, but I keep receiving the following response: We are unable to process your enrollment for one or more reasons. I contacted support to ask for the specific reason, but the reply I received was exactly the same message: We are unable to process your enrollment for one or more reasons. According to the emails and support responses, I am unable to get any clear explanation or solution. The app directs me to contact customer service, but customer service only repeats the same message, which makes it impossible to resolve the issue. At this point, I personally cannot think of any possible reason that would cause this problem. Even after reaching out multiple times, including to senior support staff, I still receive the same generic response without any details. This situation feels completely blocked with no
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27
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Reply to CoreML regression between macOS 26.0.1 and macOS 26.1 Beta causing scrambled tensor outputs
I've been working with CoreML extensively across macOS 26.x betas and can confirm this regression affects audio processing models as well, not just diffusion architectures. After investigating with Metal GPU capture, the pattern strongly suggests a stride alignment issue in the MLMultiArray backing store when the compute unit dispatches to GPU/ANE. Here are the workarounds I've found while waiting for an official fix: Force CPU-only execution as a temporary fix: let config = MLModelConfiguration() config.computeUnits = .cpuOnly let model = try MyModel(configuration: config) This avoids the corrupted GPU/ANE path entirely. Performance takes a hit, but results are correct. If you need GPU performance, pin to CPU+GPU and avoid the ANE: config.computeUnits = .cpuAndGPU // excludes Neural Engine In my testing, the corruption is most severe on the ANE path. CPU+GPU gives roughly 70% of the full .all performance without the scrambled outputs. Runtime validation to degrade gracefully across OS versions: func
Topic: Machine Learning & AI SubTopic: Core ML Tags:
1w
Apple Developer Program Enrollment Still Pending (Paid on March 20)
Hi everyone, I recently enrolled in the Apple Developer Program and completed my payment on Friday, March 20, 2026. However, my account is still showing as pending and hasn't been approved or activated yet. I'm really eager to get my personal finance app, set up for testing, so I wanted to ask if this processing time is normal, or if there is any additional information or document I need to provide to complete the process. Could anyone from the Apple team assist in checking the status of my enrollment? Thank you in advance for your help
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Reply to Content Filter Permission Prompt Not Appearing in TestFlight
Hi, Still in TestFlight: ciphermld Failed to fetch Token Issuer Directory. { URL: https://gateway.icloud.com/pat-issuer-directory?issuer=pir.**.* Status Code: 404, ... pir-tester looks good: ./PirTester query --pir-server-url https://pir.. --privacy-pass-url https://issuer.. --pir-usecase .url.filtering --user-token **** --ohttp-config-url https://ohttp.*****.***/.well-known/ohttp-gateway --ohttp-gateway-url https://ohttp.*****.***/.well-known/ohttp-gateway .com/url-filter-test PIR Server URL: https://pir..** Privacy Pass URL: https://issuer.**. PIR Use Case: *****.app.url.filtering User Token: ***** Fetching OHTTP key configuration from https://ohttp.*****.***l/.well-known/ohttp-gateway... OHTTP enabled, gateway: https://ohttp.*****.***/.well-known/ohttp-gateway Running full PIR lookup (fetching tokens, config, keys, and querying)... Querying keyword: ***.com/url-filter-test ✓ PIR query completed successfully, value=1 Result for '***.com/url-filter-test': 1 ✓ Full PIR lookup completed successfully I wrote C
1w
Reply to App Review Issue
@AJAS_M_M My app, which was stuck in Apple's review process as mentioned. After that my App rejected multiple times due to the complex login procedure of my app requiring additional further explanation. However, it was finally approved on February 18, 2026. Regarding Apple's comment on January 26th: Thank you for your post. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us. I actually followed the link provided there and requested an expedited app review by navigating to contact us > Get help with a new issue > App Review > request an expedited app review. Based on my experience, I believe this is the only thing we can do on our end in such situations. I hope your review process concludes successfully as well.
1w
xcrun -v notarytool -> rc = 69
The following process to sign my .pkg installer for distribution outside the app store have been working for over a year and recently the notarization fails with a rc = 69. I not aware of any changes other then xtools updates for the latest macos 15.6.1. Admittedly I felt lucky to have gotten it all to work initially and I could really use help. Thanks in advance! Bill The signing (no errors): productsign --sign macos_cert myapp.pkg The notarization (rc=69): xcrun -v notarytool submit myapp.pkg --apple-id my_apple_id --team-id XXXXXXXXXX
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We are stuck at "Waiting for Review."
Our app has been stuck in Waiting for Review for over a week now. We have submitted expedited review requests, but none of them have received a response. We also reached out through the Contact Us support page, but have not heard back either. What's strange is that during this same period, we submitted an update for another app under the same developer account, and it was approved in less than 12 hours. We believe there may be an issue on the App Store side. We are posting here in hopes of getting assistance from the engineering and review teams. Our app has been on the App Store for 7 years and has 10 million users. We need to deliver a critical bug fix and address certain review compliance requirements, but for reasons unknown to us, the submission has been stuck — something that has never happened to us before.
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57
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1w
Reply to Code Signing "Invalid", No Reason Given
[quote='881346022, alex_strong, /thread/820155?answerId=881346022#881346022, /profile/alex_strong'] I tried to put this in a comment [/quote] It’s better to reply as a reply, rather than as a comment; see Quinn’s Top Ten DevForums Tips for this and other titbits. [quote='881346022, alex_strong, /thread/820155?answerId=881346022#881346022, /profile/alex_strong'] Fetching the Notary Log was exactly what I was looking for. [/quote] Yay! [quote='881346022, alex_strong, /thread/820155?answerId=881346022#881346022, /profile/alex_strong'] Any idea how to request signed artifacts from Maven? [/quote] No, sorry, I don’t have any experience with Java build systems (just their output :-). Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = eskimo + 1 + @ + apple.com
Topic: Code Signing SubTopic: Notarization Tags:
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1w
Reply to How to write a persistent token to unlock FileVault with a smart card?
[quote='820314021, Ludovic, /thread/820314, /profile/Ludovic'] As far as I understand for preboot I need to provide a persistent token [/quote] No, you’ve got that backwards. CryptoTokenKit supports two different types of token: Smart card tokens Persistent tokens A smart card token is backed by hardware; a persistent token may be entirely virtual. A smart card token subclasses TKSmartCardToken. A persistent token subclasses TKToken directly. Because a smart card token is backed by hardware, it can work at login time. In a persistent token, the information about the credentials in the token is stored in the user’s home directory, and thus it can’t be used to log in. It’s a chicken’n’egg problem. My understanding is that you have a smart card token working for general login, and now you’re trying to get that work for FileVault unlock. There’s no way to make that work. It’s another chicken’n’egg problem. Your app is stored on the encrypted volume, so it can’t be accessed until the user has unlocked that. This w
Topic: App & System Services SubTopic: Core OS Tags:
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Views
Activity
1w
Reply to RealityView content disappears when selecting Lock In Place on visionOS
Hi Michael, As requested, I updated the sample app to use ToggleImmersiveSpaceButton instead of a manual open/close button. I rebuilt the app, distributed it via TestFlight, and reproduced the issue on Apple Vision Pro. The issue still occurs consistently. Attachments: Screen recording demonstrating the issue - TestFlight distributed Build. Sysdiagnose captured after reproduction of the issue. Updated sample project. Steps to reproduce: Archive and upload a build to TestFlight. Install the application via TestFlight. Tap Show Immersive Space. Lock the window. Tap Hide Immersive Space. Tap Show Immersive Space. The red cube is missing and even immersive space and window disappears for a brief moment and then appears. Device: Apple Vision Pro visionOS 26.0 Xcode: Version 26.3
Topic: Spatial Computing SubTopic: General Tags:
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1w
How does ARKit achieve low-latency and stable head tracking using only RGB camera ?
Hi, I’m working on a real-time head/face tracking pipeline using a standard 2D RGB camera, and I’m trying to better understand how ARKit achieves such stable and responsive results in comparable conditions. To clarify upfront: I’m specifically interested in RGB-only tracking and the underlying vision/ML pipeline. I’m not using TrueDepth or any depth/IR-based sensors, and I’d like to understand how similar stability and responsiveness can be achieved under those constraints. In my current setup, I estimate head pose from RGB frames (facial landmarks + PnP) and apply temporal filtering (e.g., exponential smoothing and Kalman filtering). This significantly reduces jitter, but introduces noticeable latency, especially during faster head movements. What stands out in ARKit is that it appears to maintain both: Very low jitter Very low perceived latency even when operating with camera input alone. I’m trying to understand what techniques might contribute to this behavior. In particular: Does ARKit use predictive tra
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0
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0
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180
Activity
1w
Reply to swift: Calling "/usr/bin/defaults" returns no data
[quote='820277021, Great_Om, /thread/820277, /profile/Great_Om'] Since it was not possible using the UserDefaults class [/quote] What’s not possible? Reading a user default from a specific domain, like com.apple.Finder? You are correct that UserDefaults can’t do that, but running the defaults tool is not the best alternative. Rather, use CFPreferences. For example: import Foundation func main() { guard let obj = CFPreferencesCopyAppValue(ShowHardDrivesOnDesktop as NSString, com.apple.Finder as NSString), CFGetTypeID(obj) == CFBooleanGetTypeID(), let showHardDrivesOnDesktop = obj as? Bool else { fatalError() } print(showHardDrivesOnDesktop) } main() WARNING Unless otherwise documented, system preferences like this are an implementation detail. It might be OK to use them in a limited scope — like in a managed environment where you control all the copies of the code — but you should not rely on implementation details in a product that you deploy widely. The code above won’t work if your app is sandboxed. Then ag
Topic: App & System Services SubTopic: General Tags:
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1w
Unable to Complete Apple Developer Registration – No Clear Reason Provided
Subject: Unable to Complete Apple Developer Registration – No Clear Reason Provided Hello, I am currently trying to register for an Apple Developer account, but I keep receiving the following response: We are unable to process your enrollment for one or more reasons. I contacted support to ask for the specific reason, but the reply I received was exactly the same message: We are unable to process your enrollment for one or more reasons. According to the emails and support responses, I am unable to get any clear explanation or solution. The app directs me to contact customer service, but customer service only repeats the same message, which makes it impossible to resolve the issue. At this point, I personally cannot think of any possible reason that would cause this problem. Even after reaching out multiple times, including to senior support staff, I still receive the same generic response without any details. This situation feels completely blocked with no
Replies
0
Boosts
0
Views
27
Activity
1w
Reply to CoreML regression between macOS 26.0.1 and macOS 26.1 Beta causing scrambled tensor outputs
I've been working with CoreML extensively across macOS 26.x betas and can confirm this regression affects audio processing models as well, not just diffusion architectures. After investigating with Metal GPU capture, the pattern strongly suggests a stride alignment issue in the MLMultiArray backing store when the compute unit dispatches to GPU/ANE. Here are the workarounds I've found while waiting for an official fix: Force CPU-only execution as a temporary fix: let config = MLModelConfiguration() config.computeUnits = .cpuOnly let model = try MyModel(configuration: config) This avoids the corrupted GPU/ANE path entirely. Performance takes a hit, but results are correct. If you need GPU performance, pin to CPU+GPU and avoid the ANE: config.computeUnits = .cpuAndGPU // excludes Neural Engine In my testing, the corruption is most severe on the ANE path. CPU+GPU gives roughly 70% of the full .all performance without the scrambled outputs. Runtime validation to degrade gracefully across OS versions: func
Topic: Machine Learning & AI SubTopic: Core ML Tags:
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1w
Apple Developer Program Enrollment Still Pending (Paid on March 20)
Hi everyone, I recently enrolled in the Apple Developer Program and completed my payment on Friday, March 20, 2026. However, my account is still showing as pending and hasn't been approved or activated yet. I'm really eager to get my personal finance app, set up for testing, so I wanted to ask if this processing time is normal, or if there is any additional information or document I need to provide to complete the process. Could anyone from the Apple team assist in checking the status of my enrollment? Thank you in advance for your help
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4
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0
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103
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1w
Reply to Apple Pay In-App Provisioning - error when adding a card
Dear Support, We would greatly appreciate your assistance with the error received in Apple Pay In-App Provisioning process, as described in FB22280049. Thank you.
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1w
Reply to Content Filter Permission Prompt Not Appearing in TestFlight
Hi, Still in TestFlight: ciphermld Failed to fetch Token Issuer Directory. { URL: https://gateway.icloud.com/pat-issuer-directory?issuer=pir.**.* Status Code: 404, ... pir-tester looks good: ./PirTester query --pir-server-url https://pir.. --privacy-pass-url https://issuer.. --pir-usecase .url.filtering --user-token **** --ohttp-config-url https://ohttp.*****.***/.well-known/ohttp-gateway --ohttp-gateway-url https://ohttp.*****.***/.well-known/ohttp-gateway .com/url-filter-test PIR Server URL: https://pir..** Privacy Pass URL: https://issuer.**. PIR Use Case: *****.app.url.filtering User Token: ***** Fetching OHTTP key configuration from https://ohttp.*****.***l/.well-known/ohttp-gateway... OHTTP enabled, gateway: https://ohttp.*****.***/.well-known/ohttp-gateway Running full PIR lookup (fetching tokens, config, keys, and querying)... Querying keyword: ***.com/url-filter-test ✓ PIR query completed successfully, value=1 Result for '***.com/url-filter-test': 1 ✓ Full PIR lookup completed successfully I wrote C
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1w
Reply to App Review Issue
@AJAS_M_M My app, which was stuck in Apple's review process as mentioned. After that my App rejected multiple times due to the complex login procedure of my app requiring additional further explanation. However, it was finally approved on February 18, 2026. Regarding Apple's comment on January 26th: Thank you for your post. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us. I actually followed the link provided there and requested an expedited app review by navigating to contact us > Get help with a new issue > App Review > request an expedited app review. Based on my experience, I believe this is the only thing we can do on our end in such situations. I hope your review process concludes successfully as well.
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unable to save after upload build
Any one can help to tell me what is the problem with my submission? there was no error message but i was unable to save. Thanks
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81
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Reply to Waiting Over A Month For Review
21 days and counting...Has anyone tried anything other than expediting the process? Any luck calling?
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xcrun -v notarytool -> rc = 69
The following process to sign my .pkg installer for distribution outside the app store have been working for over a year and recently the notarization fails with a rc = 69. I not aware of any changes other then xtools updates for the latest macos 15.6.1. Admittedly I felt lucky to have gotten it all to work initially and I could really use help. Thanks in advance! Bill The signing (no errors): productsign --sign macos_cert myapp.pkg The notarization (rc=69): xcrun -v notarytool submit myapp.pkg --apple-id my_apple_id --team-id XXXXXXXXXX
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3
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444
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1w