“We are unable to process your request”

Our Developer account enrollment is pending nearly one year now. They have verified our account by several phone calls also. But the account shows as still being processed. There is no response from Apple support for any queries. We need to know if there is anything pending or any action needed from our side. Any help ?

Hello, I am seeking guidance regarding the com.apple.managed.vpn.shared keychain access group entitlement for our iOS app, which is required to support managed VPN configurations distributed via MDM profiles. Background: Our app uses the Network Extension framework and requires access to VPN credentials stored in configuration profiles, which—according to Apple documentation and forum posts—necessitates the com.apple.managed.vpn.shared entitlement We have already enabled the standard Network Extension entitlements via the Apple Developer portal What I Have Tried: I referenced the advice from a past Apple DTS engineer in this forum post: https://developer.apple.com/forums/thread/67613 I have submitted multiple requests to Apple Developer Technical Support (DTS) over the past two months, clearly explaining our use case and referencing the official documentation as well as the above forum thread Unfortunately, I have either received no response or responses that do not address my request for th

I requested the Family Controls (distribution) capability but am not sure if I did it correct. I applied, answered the questions why i needed it and submitted. Its been about 2 weeks since applying. In the app configurations, it on apple dev site, it shows in the request history that I submitted it on March 17, but I can click the request (+) button and request it again. Just want to make sure I didn't mess anything up--it seems like they would prevent me from sendin another request if I had already requested it. It hasn't taken them this long to get back to me in the past which is why I am confused. If anyone knows how to speed up the process, please let me know! Thanks.

Hello everyone, I'm looking for information on Apple's average response time for accessing the developer program. It seems to me that my application has been pending for approximately two weeks and I have not received any updates on the status of my process.

Hi , I created a certificate, now i want to add a DEVICE, but unable to do so, the + button is disabled. I'm following the App Distribution Guide, but it nowhere mentions what could cause + to be disabled.help!

The company I work for - a Payment Service Provider has requested (and received) access to the Apple Pay API and plan to process payments through our solutions for Web and Mobile Checkouts. Our goal is to add Apple Pay as an option in the checkout solutions that are used by our clients/merchants. We will also be handling the payment processing ourselves. We noticed that in the Apple Pay Platform Web Merchant Terms and Conditions on point 5.2 Platform providers it states that: “If You are a Platform Provider, You may provide Platform Provider Services only if permitted by Apple and pursuant to the terms and conditions of the Platform Provider Addendum” In regards to this, are there any additional steps which need to be taken by us, in order for you to approve our request to process Apple Pay payments? We also wanted to ask if we will have any charges in our role as a Payment Service Provider / Payment Processor? We tried sending emails through every contact form tha

Please help me to check as below, what happen I unable to renew membershi. thank you

Hey there, I recently updated my iPhone to the iOS 26 developers beta version, and I’m encountering an issue on the Software Update page. It says “Unable to check for updates,” and I’m unable to revert to iOS 18. Is this a temporary problem? Will I be able to update my iPhone in the future without needing to reset it? Thanks

Hi, I developed a network extension program on macOS. I tried to update the program by changing the version number. My update process was to first turn off network filtering via NEFilterManager.sharedManager.enabled = NO, and then use [OSSystemExtensionRequest activationRequestForExtension:bundleid queue:dispatch_get_global_queue(DISPATCH_QUEUE_PRIORITY_HIGH, 0)]; to let the system replace the old network extension program. However, sometimes the old network extension process will become a zombie process like pid=86621 in the figure. As long as the zombie process exists, the network cannot be used. After about 10 minutes, it will be cleared and the network will be available. Restarting Wi-Fi can also clear the zombie process immediately. Why is this? How to avoid this problem?