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“Account Locked”

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Scheduled events reach threshold almost immediately on iOS 26.2
Hi, we are developing a screen time management app. The app locks the device after it was used for specified amount of time. After updating to iOS 26.2, we noticed a huge issue: the events started to fire (reach the threshold) in the DeviceActivityMonitorExtension prematurely, almost immediately after scheduling. The only solution we've found is to delete the app and reboot the device, but the effect is not lasting long and this does not always help. Before updating to iOS 26, events also used to sometimes fire prematurely, but rescheduling the event often helped. Now the rescheduling happens almost every second and the events keep reaching the threshold prematurely. Can you suggest any workarounds for this issue?
5
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373
6d
Reply to Working Anti Virus - Apple Developer Account terminated
Hi, I read your post and it sounds like an incredibly tough situation. I’ve been through a Pending Termination Notice myself, so I truly understand how stressful this can be. I’d like to share my experience just in case it might be of some help. At this stage, it might be more effective to focus less on defending the anti-virus app’s innovation and more on protecting your developer account and your livelihood. In my own case, focusing on a few specific points in my appeal seemed to make a difference: Clarify your intent: Since the app was flagged as malicious, you might want to clearly explain that you had absolutely no intention of misleading users. While your personal situation (such as losing your source of income) is completely understandable, Apple’s review process is guideline-driven, so I think it might be more effective to keep the tone as professional as possible. Write a concrete preventative measure: I mentioned this in another thread recently, but I believe including a clear preventative
6d
Trader Account - Phone Verification
Hello, I'm trying to enroll on the trader account program but after filling out the form, then entering the email verification code that was sent I don't ever receive the phone OTP code that I'm supposed to receive. I'm not from the US, my country code is +51 so I select that on the dial code combo-box then enter my number that is 9 digits long. However, I tried with a US phone from a friend and it works just fine, he does receive the confirmation code. How can I fix this? I already have an app stuck for over 1 week because of this. I've called apple support multiple times and they send me to send evidence via email which I have. They've told me it was scaled to the engineering them but of course that's gonna take a long while for it to be fixed. Has anyone encountered a similar problem? I believe there's gotta be a quirk or something in that form that will actually get the system to work.
5
0
1.4k
6d
iPhone 17 Pro on iOS 26.3 stays unavailable in xcrun devicectl list devices even with Xcode 26.4 beta 2
I am unable to use my iPhone 17 Pro as a run destination in Xcode. The device appears at a low level, but CoreDevice / devicectl keeps reporting it as unavailable. Environment • Mac mini (Apple Silicon) • macOS 26.3 (Build 25D125) • iPhone 17 Pro • iOS 26.3 • Xcode 26.3 (Build 17C529) • Xcode 26.4 beta 2 (Build 17E5170d) Symptoms • The iPhone appears in Finder • On the iPhone, I tapped “Trust This Computer” • Developer Mode is enabled • Apple ID is added in Xcode Accounts • Team is configured in Signing & Capabilities • iOS Platform Support is installed • The device still does not become available as a run destination • Devices and Simulators does not show it in a usable state • xcrun devicectl list devices still shows unavailable Output of xcrun devicectl list devices Failed to load provisioning paramter list due to error: Error Domain=com.apple.dt.CoreDeviceError Code=1002 No provider was found. UserInfo={NSLocalizedDescription=No provider was found.}. devicectl manage create may support a redu
13
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461
6d
Apple Pay In-App Provisioning – HTTP 500 (HTML) on broker endpoint in production (TestFlight)
We are implementing Apple Pay In-App Provisioning (EV_ECC_v2) for our EU app. The same codebase and encryption logic works successfully for our main app (different bundle ID and Adam ID), but the EU app consistently fails with HTTP 500. Environment: Entitlement: Granted (Case-ID: 18772317) Encryption scheme: EV_ECC_v2 Issue: During In-App Provisioning, the iOS app successfully obtains certificates, generates cryptographic material (encryptedCardData, activationData, ephemeralPublicKey), and POSTs to Apple's broker endpoint. The request fails at: Endpoint: POST /broker/v4/devices/{SEID}/cards Response: HTTP 500 with an HTML error page (not a JSON business error) 500 Internal Server Error 500 Internal Server Error Apple Key observations: Our main app (different bundle ID/Adam ID) uses identical encryption code, private keys, and key alias — and works correctly in production. Manual card provisioning through Apple Wallet on the same device succeeds. The entitlement com.apple.developer.payment-pass-provisioni
1
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35
6d
3.2(f) triggered — account pending termination despite repeated attempts to comply
Hi all, Looking for some clarity.. I have an app (Pocket Love: AI Roleplay Chat, Apple ID: 6745031268) that went through a long review process with many resubmissions. The feedback I received across those reviews was often generic “overtly sexual”) message, but without any detail on exactly what needed to change. Because of that, I approached it iteratively making adjustments each time based on what I thought the issue might be. Over time I made quite significant changes across the app (imagery, unlockable content, voice-overs, menus, copy, etc.), and increased the age rating to 18+. I also had a call with a policy eexpert & App Review. In the final interaction, I was asked to ensure all unlockable content was visible, so I re-uploaded a build and provided screenshots with everything pre-unlocked for transparency. Despite this, my account has now been flagged under 3.2(f) for “dishonest or fraudulent activity,” and is pending termination. What I’m struggling to understand is: Can repeated resubmi
6
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151
1w
Reply to 3.2(f) triggered — account pending termination despite repeated attempts to comply
They only tell you how you violate review guidelines. They won't tell you how you should make changes so that you will pass the review process. It's been like that for the past 15 years or longer. We only pay $99 annually. So it shouldn't be a surprise. If you need to find out how you should make changes, I'm afraid you need to hire a consultant. I get that they won’t provide step-by-step instructions, but pointing out specific elements that are considered non-compliant would benefit both sides. When the feedback is just “overtly sexual,” it’s hard to know what that actually refers to, whether it’s the imagery, VO, copy, or even the character relationships. Since only Apple knows where they draw that line, having more specific guidance would significantly reduce the number of resubmissions and make the process more efficient for all. As well as prevent good intentioned developers from having their accounts terminated.
1w
Family Controls Entitlement NOT applied to App Extensions (and Support Form is broken)
Hello, I am facing a critical issue where the Family Controls (Distribution) entitlement is not being applied to my app extensions, despite the main app ID being approved. Main App ID: com.hayashikento.focuspact (Approved on March 13) Extension ID 1: com.hayashikento.focuspact.ShieldActionExtension (Pending/Not visible) Extension ID 2: com.hayashikento.focuspact.ShieldConfigurationExtension (Pending/Not visible) I have submitted requests multiple times, but the entitlement does not appear in the Capability Requests for these extensions in the Certificates, Identifiers & Profiles portal. Furthermore, I am unable to contact Developer Support because the Contact Us form on the developer website consistently shows a Request error or freezes on the submission page. Since I am completely blocked from TestFlight distribution, could someone from Apple please look into my account (Team ID: UHG4J7F7NH) and manually sync these entitlements? Thank you for your help.
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131
1w
Help with visionOS pushWindow issues requested
I first started using the SwiftUI pushWindow API in visionOS 26.2, and I've reported several bugs I discovered, listed below. Under certain circumstances, pushed window relationships may break, and this behavior affects all other apps, not just the app that caused the problem, until the next device reboot. In other cases, the system may crash and restart. (FB21287011) When a window presented with pushWindow is dismissed, its parent window reappears in the wrong location (FB21294645) Pinning a pushed window to a wall breaks pushWindow for all other apps on the system (FB21594646) pushWindow interacts poorly with the window bar close app option (FB21652261) If a window locked to a wall calls pushWindow, the original window becomes unlocked (FB21652271) If a window locked in place calls pushWindow and the pushed window is closed, the system freezes (FB21828413) pushWindow, UIApplication.open, and a dismissed immersive space result in multiple failures that require a device reboot (FB21840747) v
2
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838
1w
ENTITY_UNPROCESSABLE.BETA_CONTRACT_MISSING – External TestFlight unavailable, internal builds not downloadable
Hi, I’m running into a persistent issue in App Store Connect related to TestFlight and app reviews, and I’m hoping someone has seen this before. Around two weeks ago, I started getting the following error when trying to create external TestFlight builds: ENTITY_UNPROCESSABLE.BETA_CONTRACT_MISSING Since then: I cannot create any external TestFlight tests Internal TestFlight builds appear, but cannot be downloaded (“The requested app is not available or doesn’t exist”) My apps do not progress properly through review One app got stuck in “In Review” for ~10 days; I eventually withdrew it and resubmitted it At this point, I cannot update two existing apps, and I can’t start testing a new app at all Important details: This is an individual developer account I am the Account Holder All contracts appear active and valid The issue affects multiple apps, not just one Nothing changed on my side (no contract updates, no account changes) before this started happening. I’ve already reached out t
1
0
116
1w
Reply to System-wide deadlock in removexattr from revisiond / APFS
Sorry, it was a TSI, not a bug report. I replied to the DTS email yesterday with the full spin dump. Ahh, I see it now. So, the first thing I actually did was search for /usr/lib/libEndpointSecurity.dylib (the library link path), which is a convenient way to find all ES clients. What you'll find is that there are two clients— yours and a (presumably unrelated) 3rd party client. That's a critical factor here because it means that there are now two independent entities with veto power over each other's activities, particularly activity that's coming from helper components (not just the direct ES client). That leads to here: There are only 2 other threads in the logs that appear relevant, both from our helper process and both down in APFS. One of them is also stuck inside decmpfs_read_compressed: That's the deadlock. More specifically, looking at your thread's stack when you enter decmpfs_read_compressed, the first thing it does is call decmpfs_lock_compressed_data: (1) *940 decmpfs_read_compressed + 300 (kernel
Topic: App & System Services SubTopic: Core OS Tags:
1w
Scheduled events reach threshold almost immediately on iOS 26.2
Hi, we are developing a screen time management app. The app locks the device after it was used for specified amount of time. After updating to iOS 26.2, we noticed a huge issue: the events started to fire (reach the threshold) in the DeviceActivityMonitorExtension prematurely, almost immediately after scheduling. The only solution we've found is to delete the app and reboot the device, but the effect is not lasting long and this does not always help. Before updating to iOS 26, events also used to sometimes fire prematurely, but rescheduling the event often helped. Now the rescheduling happens almost every second and the events keep reaching the threshold prematurely. Can you suggest any workarounds for this issue?
Replies
5
Boosts
0
Views
373
Activity
6d
Reply to Working Anti Virus - Apple Developer Account terminated
Hi, I read your post and it sounds like an incredibly tough situation. I’ve been through a Pending Termination Notice myself, so I truly understand how stressful this can be. I’d like to share my experience just in case it might be of some help. At this stage, it might be more effective to focus less on defending the anti-virus app’s innovation and more on protecting your developer account and your livelihood. In my own case, focusing on a few specific points in my appeal seemed to make a difference: Clarify your intent: Since the app was flagged as malicious, you might want to clearly explain that you had absolutely no intention of misleading users. While your personal situation (such as losing your source of income) is completely understandable, Apple’s review process is guideline-driven, so I think it might be more effective to keep the tone as professional as possible. Write a concrete preventative measure: I mentioned this in another thread recently, but I believe including a clear preventative
Replies
Boosts
Views
Activity
6d
Trader Account - Phone Verification
Hello, I'm trying to enroll on the trader account program but after filling out the form, then entering the email verification code that was sent I don't ever receive the phone OTP code that I'm supposed to receive. I'm not from the US, my country code is +51 so I select that on the dial code combo-box then enter my number that is 9 digits long. However, I tried with a US phone from a friend and it works just fine, he does receive the confirmation code. How can I fix this? I already have an app stuck for over 1 week because of this. I've called apple support multiple times and they send me to send evidence via email which I have. They've told me it was scaled to the engineering them but of course that's gonna take a long while for it to be fixed. Has anyone encountered a similar problem? I believe there's gotta be a quirk or something in that form that will actually get the system to work.
Replies
5
Boosts
0
Views
1.4k
Activity
6d
iPhone 17 Pro on iOS 26.3 stays unavailable in xcrun devicectl list devices even with Xcode 26.4 beta 2
I am unable to use my iPhone 17 Pro as a run destination in Xcode. The device appears at a low level, but CoreDevice / devicectl keeps reporting it as unavailable. Environment • Mac mini (Apple Silicon) • macOS 26.3 (Build 25D125) • iPhone 17 Pro • iOS 26.3 • Xcode 26.3 (Build 17C529) • Xcode 26.4 beta 2 (Build 17E5170d) Symptoms • The iPhone appears in Finder • On the iPhone, I tapped “Trust This Computer” • Developer Mode is enabled • Apple ID is added in Xcode Accounts • Team is configured in Signing & Capabilities • iOS Platform Support is installed • The device still does not become available as a run destination • Devices and Simulators does not show it in a usable state • xcrun devicectl list devices still shows unavailable Output of xcrun devicectl list devices Failed to load provisioning paramter list due to error: Error Domain=com.apple.dt.CoreDeviceError Code=1002 No provider was found. UserInfo={NSLocalizedDescription=No provider was found.}. devicectl manage create may support a redu
Replies
13
Boosts
0
Views
461
Activity
6d
Apple Pay In-App Provisioning – HTTP 500 (HTML) on broker endpoint in production (TestFlight)
We are implementing Apple Pay In-App Provisioning (EV_ECC_v2) for our EU app. The same codebase and encryption logic works successfully for our main app (different bundle ID and Adam ID), but the EU app consistently fails with HTTP 500. Environment: Entitlement: Granted (Case-ID: 18772317) Encryption scheme: EV_ECC_v2 Issue: During In-App Provisioning, the iOS app successfully obtains certificates, generates cryptographic material (encryptedCardData, activationData, ephemeralPublicKey), and POSTs to Apple's broker endpoint. The request fails at: Endpoint: POST /broker/v4/devices/{SEID}/cards Response: HTTP 500 with an HTML error page (not a JSON business error) 500 Internal Server Error 500 Internal Server Error Apple Key observations: Our main app (different bundle ID/Adam ID) uses identical encryption code, private keys, and key alias — and works correctly in production. Manual card provisioning through Apple Wallet on the same device succeeds. The entitlement com.apple.developer.payment-pass-provisioni
Replies
1
Boosts
0
Views
35
Activity
6d
Reply to Different (Wrong) URL
Similar issue here. The Apps link in https://developer.apple.com/account eventually leads to olympus-int.itunes.apple.com, which can't be reached. Probably DNS error: ** server can't find olympus-int.itunes.apple.com: NXDOMAIN
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Activity
6d
Reply to App Store Connect Screenshot Upload Stuck in “Processing” State – Blocking Submission Completely
Similar issue here. The Apps link in https://developer.apple.com/account eventually leads to olympus-int.itunes.apple.com, which can't be reached. Probably DNS error: ** server can't find olympus-int.itunes.apple.com: NXDOMAIN
Replies
Boosts
Views
Activity
6d
3.2(f) triggered — account pending termination despite repeated attempts to comply
Hi all, Looking for some clarity.. I have an app (Pocket Love: AI Roleplay Chat, Apple ID: 6745031268) that went through a long review process with many resubmissions. The feedback I received across those reviews was often generic “overtly sexual”) message, but without any detail on exactly what needed to change. Because of that, I approached it iteratively making adjustments each time based on what I thought the issue might be. Over time I made quite significant changes across the app (imagery, unlockable content, voice-overs, menus, copy, etc.), and increased the age rating to 18+. I also had a call with a policy eexpert & App Review. In the final interaction, I was asked to ensure all unlockable content was visible, so I re-uploaded a build and provided screenshots with everything pre-unlocked for transparency. Despite this, my account has now been flagged under 3.2(f) for “dishonest or fraudulent activity,” and is pending termination. What I’m struggling to understand is: Can repeated resubmi
Replies
6
Boosts
0
Views
151
Activity
1w
How to uncheck "Connect via network" on physical device in Xcode 15
It looks like the other thread got locked. I would still like to be able to uncheck the box for Connect via network so I can develop with my iOS 17+ devices normally with Xcode 15. Or a method to use Xcode 14 with iOS 17+ without CoreDevice or whatever the problematic API is.
Replies
4
Boosts
0
Views
691
Activity
1w
Reply to 3.2(f) triggered — account pending termination despite repeated attempts to comply
They only tell you how you violate review guidelines. They won't tell you how you should make changes so that you will pass the review process. It's been like that for the past 15 years or longer. We only pay $99 annually. So it shouldn't be a surprise. If you need to find out how you should make changes, I'm afraid you need to hire a consultant. I get that they won’t provide step-by-step instructions, but pointing out specific elements that are considered non-compliant would benefit both sides. When the feedback is just “overtly sexual,” it’s hard to know what that actually refers to, whether it’s the imagery, VO, copy, or even the character relationships. Since only Apple knows where they draw that line, having more specific guidance would significantly reduce the number of resubmissions and make the process more efficient for all. As well as prevent good intentioned developers from having their accounts terminated.
Replies
Boosts
Views
Activity
1w
Family Controls Entitlement NOT applied to App Extensions (and Support Form is broken)
Hello, I am facing a critical issue where the Family Controls (Distribution) entitlement is not being applied to my app extensions, despite the main app ID being approved. Main App ID: com.hayashikento.focuspact (Approved on March 13) Extension ID 1: com.hayashikento.focuspact.ShieldActionExtension (Pending/Not visible) Extension ID 2: com.hayashikento.focuspact.ShieldConfigurationExtension (Pending/Not visible) I have submitted requests multiple times, but the entitlement does not appear in the Capability Requests for these extensions in the Certificates, Identifiers & Profiles portal. Furthermore, I am unable to contact Developer Support because the Contact Us form on the developer website consistently shows a Request error or freezes on the submission page. Since I am completely blocked from TestFlight distribution, could someone from Apple please look into my account (Team ID: UHG4J7F7NH) and manually sync these entitlements? Thank you for your help.
Replies
6
Boosts
0
Views
131
Activity
1w
Help with visionOS pushWindow issues requested
I first started using the SwiftUI pushWindow API in visionOS 26.2, and I've reported several bugs I discovered, listed below. Under certain circumstances, pushed window relationships may break, and this behavior affects all other apps, not just the app that caused the problem, until the next device reboot. In other cases, the system may crash and restart. (FB21287011) When a window presented with pushWindow is dismissed, its parent window reappears in the wrong location (FB21294645) Pinning a pushed window to a wall breaks pushWindow for all other apps on the system (FB21594646) pushWindow interacts poorly with the window bar close app option (FB21652261) If a window locked to a wall calls pushWindow, the original window becomes unlocked (FB21652271) If a window locked in place calls pushWindow and the pushed window is closed, the system freezes (FB21828413) pushWindow, UIApplication.open, and a dismissed immersive space result in multiple failures that require a device reboot (FB21840747) v
Replies
2
Boosts
0
Views
838
Activity
1w
Reply to ENTITY_UNPROCESSABLE.BETA_CONTRACT_MISSING – External TestFlight unavailable, internal builds not downloadable
Currently experiencing the exact same issue (ENTITY_UNPROCESSABLE.BETA_CONTRACT_MISSING), with no response from Apple Developer Support. All agreements are signed, no account changes, etc. Currently unable to test any apps and have been for the last few weeks.
Replies
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Views
Activity
1w
ENTITY_UNPROCESSABLE.BETA_CONTRACT_MISSING – External TestFlight unavailable, internal builds not downloadable
Hi, I’m running into a persistent issue in App Store Connect related to TestFlight and app reviews, and I’m hoping someone has seen this before. Around two weeks ago, I started getting the following error when trying to create external TestFlight builds: ENTITY_UNPROCESSABLE.BETA_CONTRACT_MISSING Since then: I cannot create any external TestFlight tests Internal TestFlight builds appear, but cannot be downloaded (“The requested app is not available or doesn’t exist”) My apps do not progress properly through review One app got stuck in “In Review” for ~10 days; I eventually withdrew it and resubmitted it At this point, I cannot update two existing apps, and I can’t start testing a new app at all Important details: This is an individual developer account I am the Account Holder All contracts appear active and valid The issue affects multiple apps, not just one Nothing changed on my side (no contract updates, no account changes) before this started happening. I’ve already reached out t
Replies
1
Boosts
0
Views
116
Activity
1w
Reply to System-wide deadlock in removexattr from revisiond / APFS
Sorry, it was a TSI, not a bug report. I replied to the DTS email yesterday with the full spin dump. Ahh, I see it now. So, the first thing I actually did was search for /usr/lib/libEndpointSecurity.dylib (the library link path), which is a convenient way to find all ES clients. What you'll find is that there are two clients— yours and a (presumably unrelated) 3rd party client. That's a critical factor here because it means that there are now two independent entities with veto power over each other's activities, particularly activity that's coming from helper components (not just the direct ES client). That leads to here: There are only 2 other threads in the logs that appear relevant, both from our helper process and both down in APFS. One of them is also stuck inside decmpfs_read_compressed: That's the deadlock. More specifically, looking at your thread's stack when you enter decmpfs_read_compressed, the first thing it does is call decmpfs_lock_compressed_data: (1) *940 decmpfs_read_compressed + 300 (kernel
Topic: App & System Services SubTopic: Core OS Tags:
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1w