I have discussed the possibility of incorporating a live chat into the app, with our customer. I have successfully incorporated tawk.to's chat in various other apps for my customers with excellent results. Particularly this will offer assistance to technicians that require help with any issue they might have or they might need assistance with certain aspects of the offered products. It will also be available to all other customers to get answers to more general purpose questions. Finally this platform will give insight to our customer via various metrics he can use to improve the customer communication approach. Does anyone know if this will suffice to make the app eligible for the app store as now the app is Rejected based on 2.1.0 Performance: App Completeness. App Review: Thank you for your response and additional context. Regarding 4.2.2 issue, while you have explained your customer does not want to add additional functionality to the app, this information does not resolve the 4.2.2 issue as the app primarily markets your service or products with limited to no user-facing interactive features. To resolve this issue, it would be appropriate to add additional features such as purchasing products so your app is not just a catalog of items you carry or provide robust interactive content for users. We look forward to reviewing your resubmitted app.

We have developed an app called FastUP, which has been constantly reminding us of 4.3(a). We have uploaded the original evidence of the developed code and UI design drafts, but it still keeps giving us this problem. There will be no manual response and no consideration of our explanations. It always just reacts mechanically. This is a repetitive application. Could you please explain how to apply it repeatedly when our code is original and the UI is also original? Is it possible that there can only be one tool-type app in the AppStore? ？ Every time during the process of applying for the phone communication, we were told there was no problem, but they still gave us incorrect information and kept deceiving us. Is this not discrimination against us just because we applied for the Chinese voice phone service?

Hi guys, I am using Python and SciPy to develop a utility app. Planning to publish it on Apple Store for MacOS. So I submitted my app for Apple Review. But I was encountering the following "Guideline 2.5.1 - Performance - Software Requirements". Your app uses or references the following non-public or deprecated APIs: Contents/Frameworks/scipy/linalg/cython_blas.cpython-312-darwin.so Symbols: • _dcabs1_ • _lsame_ Contents/Frameworks/scipy/sparse/linalg/_propack/_spropack.cpython-312-darwin.so Symbols: • _lsame_ Contents/Frameworks/scipy/sparse/linalg/_propack/_zpropack.cpython-312-darwin.so Symbols: • _lsame_ Contents/Frameworks/scipy/sparse/linalg/_propack/_dpropack.cpython-312-darwin.so Symbols: • _lsame_ Contents/Frameworks/scipy/sparse/linalg/_propack/_cpropack.cpython-312-darwin.so Symbols: • _lsame_ Contents/Frameworks/scipy/linalg/cython_lapack.cpython-312-darwin.so Symbols: • _xerbla_array__ The use of non-public or deprecated APIs is not permitted on the App Store, as they can lead to a poor user experience should these APIs change and are otherwise not supported on Apple platforms. They seem from using the SciPy library in my Python app. Is there a way to work around this issue? Please let me know if you have solved this kind of issue before.

I am Ready to code testflight for application To Test and review Thanks to all developers

Hi good day, I submitted my app for review and it got rejected under these rules This item has been rejected for the following reasons: 2.3.1 Performance: Accurate Metadata 5.2.2 Legal: Intellectual Property - Third Party Sites/Services Can someone kindly explain to me what this can be? I dont have any information on my app other than my store and the products?

Apple ID: 1250312807 App: X‑VPN Date of Issue: July 16, 2025 On July 16, our app X‑VPN was inexplicably removed from the App Store search results for the high‑traffic keyword “VPN”. There was no prior notice, no reason given, and no policy violation cited. We consistently held a Top 3 ranking for “VPN” for several years, so this sudden disappearance is inconsistent with normal algorithmic fluctuations and strongly suggests manual suppression. Normally, App Store search displays five organic results before any editorial content. However, on July 16, the search for “VPN” showed only three apps, skipped positions #4 and #5, and jumped straight to editorial/promoted content—further evidence that our app has been intentionally hidden. We have already contacted the Apple Search team, but their responses insist that “everything looks normal.” Given that “VPN” generates over 200,000 searches per day, it is highly unlikely for a Top 3 app to vanish without cause. We are confident this is manual action. We have exhausted all known channels and don’t know where else to raise this issue. Could someone please investigate and provide a clear explanation?

I have been trying for almost a week to get my app approved. It is like the Submission team doesn't even read my notes. The first complaint is that my app was for a specific business and shouldn't be for the general public. This is true, so I put in the notes that I had requested private distribution and I filled out the request for the app to be distributed privately. The review notes say that I need to distribute my app privately. This is very frustrating. Also, they say the login button doesn't work. It works for everyone that uses it in the Test Flight. One nuance we have is that our servers will not respond to IP addresses that orginate outside of the US. I have this in caps in the notes. They still say that the Login button doesn't work. The app was written for iPhones, yet they keep testing it on an iPad. There doesn't seem to be any way to communicate with the submission team other than through the test notes and they don't seem to be reading these. Can anyone direct me to where I can get some help on this? Thanks, Jim

My app keep getting rejected after changing complete UI. It's an finance tool app. any advice Guideline 4.3(a) - Design - Spam We noticed your app shares a similar binary, metadata, and/or concept as apps submitted to the App Store by other developers, with only minor differences. Submitting similar or repackaged apps is a form of spam that creates clutter and makes it difficult for users to discover new apps. Next Steps Since we do not accept spam apps on the App Store, we encourage you to review your app concept and submit a unique app with distinct content and functionality. Resources Some factors that contribute to a spam rejection may include: Submitting an app with the same source code or assets as other apps already submitted to the App Store Creating and submitting multiple similar apps using a repackaged app template Purchasing an app template with problematic code from a third party Submitting several similar apps across multiple accounts

I trying to submit the IAP for reviewing in the App Connect. However, I followed the instruction from the doc here:https://developer.apple.com/help/app-store-connect/reference/screenshot-specifications The Screenshot size we provided is: 1290 x 2796 pixels. However it's keep saying this: One or more screenshots are in the wrong format. For more information, see the Developer Help. The dimensions of one or more screenshots are wrong. Learn More Please let me know what to do and what's wrong here?

Hi everyone, Our app (Apple IDs: 6744840952 and 6746964086) has been under review for three weeks now, and during this time we’ve made several attempts to follow up: We submitted an expedited review request We used the Contact Us form to inquire about the status We tried reaching out by phone We spoke with Apple representatives during a Meet with Apple Experts event Unfortunately, none of these actions have resulted in any progress. The responses we received have all been variations of “please wait patiently,” and we haven’t been proactively contacted through App Store Connect either. We are feeling deeply discouraged, and the emails from our users have shifted from initial understanding to increasing frustration and complaints. We fully understand that the review process can vary in complexity, but the app has now been in review for 20 days. We would deeply appreciate any assistance or suggestions that might help move the process forward. Original feedback link

My application (App ID: 6746629090) has been in “Waiting for Review” for nine (9) days without any status change. To investigate, I opened a support case via App Store Connect 4 days ago, but I have not yet received a response or update. Because the delay is now impacting our release timeline and customer commitments, I respectfully request: A status update on the current review of App ID 6746629090. Confirmation that there are no outstanding compliance items or additional information required from my side. If possible, expedited processing or guidance on next steps to resolve the hold-up. Key details • App ID: 6746629090 • Current version / build: 1.2.1(22) • Date submitted: Jul 6, 2025 • Support Case #: 102641999315

Dear Apple Support Team, I am writing to urgently request attention and a clear resolution timeline regarding a critical issue with my Apple Developer Account, which has been ongoing since June 18, 2025. Despite acknowledging that the issue is caused by a backend bug related to the Developer Program contract, and after ticket number 102625528685 was opened, there has been no meaningful progress or timeline provided. My account is currently restricted in a way that prevents me from: Submitting new apps Sending apps for review or updates Creating or managing subscriptions Fully using App Store Connect features For nearly a month now, I have only received generic replies saying that “engineering is investigating.” However, there have been no updates, no estimated timelines, and no temporary solutions offered. This issue is seriously impacting my work and business operations. I am kindly requesting that a senior support representative or engineer directly review this case and provide: A clear explanation of the root cause A realistic timeframe for a solution An interim workaround if the final fix will take more time Please escalate this matter urgently, as my business has already suffered due to this extended delay. I appreciate your understanding and hope to receive a concrete update as soon as possible. Thank you for your support. Sincerely, Soheil

Hi guys, I am new to publishing applications on Apple Store. Now, I have a standalone application built by Python and packaged to an .app file by PyInstaller. I used PyCharm as IDE instead of Xcode. So far, I did codesign and notarization processes. How can I prepare it to release it on Apple Store? Is there any guide that I can follow to do it?

Hello, I’m an iOS developer and the original creator of the app "Instant Save: Reels story" (App Apple ID: 6469411763). On July 5, 2025, I received two Apple emails saying the app was transferred to another developer account. However, I did not initiate or approve this transfer. My Apple Developer account has Two-Factor Authentication enabled, and I received no OTP or request for approval. I submitted a legal dispute form via Apple’s Intellectual Property page on July 7, 2025, but I’ve only received an automated acknowledgment — no dispute number or follow-up. I’ve also contacted Apple Developer Support multiple times by phone, but they confirmed they cannot escalate legal cases or access my dispute status. Has anyone else faced this issue recently? I’m looking for any guidance or similar experiences while I await a response from Apple Legal. Thanks in advance,
 Bhautik Amipara

We implemented a feature to receive name and email address after Sign in with Apple, and it works perfectly in our testing. However, during the app review, they says it doesn't work, and the app is rejected. Why does it work differently?

Hello Apple Developer Support & Community, I’m reaching out regarding the unexpected termination of my Apple Developer Program account, associated with App ID: 6744330283. Recently, my app was flagged under Guideline 4.3 - Spam, and I was asked to make necessary changes. I followed all guidance provided by Apple, including a phone call with an App Review team member, who clarified the steps I should take. I did not submit any further update after that call. However, before I had the chance to upload the new, compliant version of my app, my entire developer account was terminated without a clear explanation or additional warning. I believe this was a misunderstanding, as I was actively working on compliance and fully committed to resolving the issue. My app is not spam I only followed Apple’s instructions I never uploaded a new version after my call with App Review No specific violation or example of “spam” was shown to me I’ve submitted an official appeal via the App Review Board, but I’m hoping someone here can also assist or escalate this matter. My developer account and years of effort are at risk over what seems to be a miscommunication. Thank you for any guidance or assistance you can provide.

My app published 6 hours ago this is first version and IAP is still in review. My app is hard paywall app so people cannot continue in app and this is all happening during initial boost. I contacted with apple but they say they send message to review time and hours passed nothing changed. People downloading the app and I'm watching it without able to do anything :( Are there anyone experienced same thing ? Do you have any advice ?

Hi all, I submitted a healthcare-related iOS app on June 19 that integrates with a health monitoring device. It had a few prior rejections due to compliance concerns, which we addressed. Apple Developer Support confirmed the review is still in progress and that it requires additional time. I'm wondering if others have experienced similarly extended review timelines for healthcare or medical device-integrated apps, and how long it took for resolution. Would appreciate any advice or shared experiences on this. Thanks!

Hello, I’ve received feedback from the App Review team for my app, indicating that the auto-renewing subscription violates guideline 3.1.2 due to inappropriate use of the service. They noted that such subscriptions should provide dynamic, ongoing value over an extended period and requested a revision or removal. My app offers cloud backup for user app data and cross-device sync via Apple Sign-In and Google Sign-In, with unlimited uploads and downloads. Additionally, we limit free users and provide premium features like more stylish cosmetics to paid users and more upcoming. Despite my previous response, the feedback remains unchanged. I’d like to ask: Does a simple cloud backup for user app data suffice to meet the ongoing value requirement of 3.1.2? I also suspect that providing clear instructions for reviewers to test this cloud feature—such as screenshots and a step-by-step guide—might help clarify its value. I zeroed in on the cloud aspect based on reading that it could address this issue, but I’m unsure if mentioning the user limits and premium features is relevant here. Any guidance or suggestions would be greatly appreciated. Thank you! Jack

Hello App Review Team, Our app has now been in “In Review” for 7 days. Could you please advise on the expected timeline for completion or let us know if any further details are needed to move forward? Thank you for your assistance.