Hi everyone,
I’m an educator developing apps for my school, and I am currently in a highly stressful situation with our latest educational app. I’m hoping some experienced iOS developers can offer some advice on what to do next.
Our students urgently need this app to revise for their upcoming exams, but our submission seems to be completely stuck in the review queue.
Here is the timeline of what happened:
Nov 6: I submitted the app for review. Apple requested a testing account, so I promptly provided the demo credentials along with a screen recording video of the app in the App Review Information section.
Current Status: It has been sitting in "Waiting for Review" ever since, with absolutely no movement.
What I have tried so far:
Expedited Review & Email Follow-up:
Because the school exams are starting very soon, I submitted an Expedited Review request explaining the strict deadline. After waiting over 48 hours with no response (I’ve been checking my spam folder continuously), I also sent a formal follow-up email via the Contact Us > App Review Status form to inquire about the delay. I have yet to receive a reply to either.
Developer Support Callback:
I tried to request a phone callback via Contact Us > Membership and Account > Phone. However, whenever I enter my number (a +852 Hong Kong number), the Apple website just returns a red error message: "There was a problem processing your request."
My questions for the community:
Since the phone callback system is returning an error and my emails are unanswered, is there any other effective way to reach a human at Apple Developer Support to check on my Expedited Review status?
If an Expedited Review request hasn't received a reply after 48 hours, does that mean it was silently ignored/rejected?
Would it be a bad idea to submit a second Expedited Review request focusing purely on the school exam dates, or will this flag my account as spam?
I really need to get this live on the App Store before the exams start. Any insights, similar experiences, or advice on how to navigate Apple's "black box" right now would be deeply appreciated!
Thank you so much!
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