Here are some tips from App Review for a smooth review experience. We’ve split them into two categories: Before You Submit and After You Submit. We’ve also made an easy-to-follow Submission Guide you can save and reference at any point on your App Store journey. Before You Submit Tips Enable a complete review. Make sure you’ve provided demo accounts or implemented an account demonstration mode before you submit. We’ll need to review the entire app experience, both with and without an account. Provide up-to-date demo account login credentials in the App Review Information section on the app version page in App Store Connect. If your app has multiple account types (such as admin and general users), use the Notes field to provide additional demo account credentials for each account type. If your app requires an authentication code in addition to the login credentials, provide the code in advance in the Notes field. Otherwise, a call may be required to complete the review. Apps that handle sensitive user information, or operate in highly regulated industries, can implement demonstration modes that exhibit full features and functionality while using demonstration data. Use the Notes field in App Store Connect to provide information to App Review. The App Review Information section of App Store Connect includes a Notes field. Provide any information that could be relevant to your submission’s review: Submitting a new app? Tell us about your app's concept, business model, and if your app is designed to only operate in certain locations. Submitting an update? Tell us about what’s changed and where to locate significant new content or features. Connecting to hardware? Attach a video, not a screen recording, that shows both the hardware and the app running on a physical Apple device as they pair and interact. Test your app on physical devices before submitting for review. Use TestFlight to distribute your app for beta testing. App Review evaluates apps the way your users will use them: installed on real devices and connected to networks with real-world conditions. Make sure your pre-submission testing includes running the app on each device platform where it could be used. Users expect the app to function on all the devices where it’s available. TestFlight will help you do quality assurance and beta testing on real devices. Share your beta app with internal testers on your Apple Developer Program account or to external users via an email invite or public link. Configure In-App Purchases for review in the sandbox environment. App Review assesses In-App Purchases in the same sandbox environment Apple provides for testing them. The sandbox lets us use real product data and server-to-server transactions, without incurring any financial charges. Take these steps to prepare your In-App Purchases for review: Accept the Paid Applications Agreement in App Store Connect. Submit the In-App Purchases in App Store Connect that you’d like reviewed. Follow the steps in TN3186: Troubleshooting In-App Purchases availability in the sandbox if your app fails to display your In-App Purchases. Note: In-App Purchases don’t need prior approval from App Review to function in review. Join a Meet with Apple event if you need assistance before you submit for review. Request an App Review appointment through Meet with Apple to chat with an App Review expert about how to prepare for review, ask questions about specific guidelines, and discuss other topics related to the review process. Appointments are subject to availability during your local business hours on Tuesdays and Thursdays. After You Submit Tips Contact App Review if you need assistance with an ongoing submission. If your submission doesn’t pass review and you have questions, contact App Review directly by clicking Reply to App Review in App Store Connect. You’ll receive a reply from a review specialist who’s familiar with your app. You can also use the Reply to App Review message window to request a call with an Apple representative. Include your preferred time and language for the call and we’ll do our best to accommodate your requests. Use the Bug Fix Submissions process to quickly deliver bug fixes and resolve other issues on the next submission. If an update includes bug fixes and is rejected, you will be given the option to resolve the issues on your next submission, as long as there are no legal or safety concerns. App Review will let you know if your submission is eligible by including this note at the top of the rejection message: Bug Fix Submissions The issues we've identified below are eligible to be resolved on your next update. To accept this offer, simply reply to the rejection message in App Store Connect and let App Review know you’ll resolve the issues on the next submission. Share ideas with Apple about how to improve or clarify the App Review Guidelines by submitting guideline feedback. Just as the App Store is always changing and improving to keep up with the needs of customers, the App Review Guidelines may be revised to provide new and updated guidance. If you have ideas for improving or clarifying our requirements you can suggest guideline changes. If your submission was rejected but you believe it follows the App Review Guidelines, consider submitting an appeal to the App Review Board. If your submission didn’t pass review but you have reason to believe it follows the App Review Guidelines, you can submit an appeal to the App Review Board. You can also file an appeal if you think we misunderstood your app or the review was unfair. The App Review Board will contact you as soon as they complete their investigation.

Hello, My app uses auto-renewable subscriptions. I submitted an update and at first the subscription products appeared properly under the monetization section in App Store Connect. However, after resubmitting the binary for review, the subscription product attachment disappeared, and now it is not possible to re-attach them. Even sandbox testing cannot retrieve the subscription identifiers anymore, because the monetization section no longer shows the products. Questions: Why did the subscription products disappear after a resubmission? How can I re-attach subscription products to the new version? Do I need to remove the current version submission to make subscriptions appear again? Does App Review need to finish processing subscription approval separately? Notes: The first version binary showed subscription products. After internal rejection and resubmission, they disappeared. Using StoreKit 2 restore flow in production code. Sandbox accounts cannot fetch product identifiers. Any guidance would be appreciated. Thanks.

I´m tring to integrate InApp push provisioning but when I send the information from the issuer to SDK to add my debit card to wallet I saw this error: PKPassKitErrorDomain Code 2 error Looking in the forum I found how to see part of the logs to get more detail on the error and I found: POST https://pr-pod9-smp-device.apple.com:443/broker/v4/devices/04131B65D01590022288082867404947F3CCA674C3D41F3C/cards/683986c983984251b9aecfc8ff51d88a/enable 'Error Domain=PKPaymentWebServiceErrorDomain Code=0 "Error inesperado." UserInfo={PKErrorHTTPResponseStatusCodeKey=500, NSLocalizedDescription=Error inesperado.

I am implementing In App Purchase and integrating App Store Server Notifications version 2. I am able to receive the JWSSignedPayload from Apple. The payload is Base64 encoded and contains header, payload, and signature. The documentation clearly explains how to decode the payload and extract claims such as notificationType and data. What is unclear is how to verify the JWS signature itself. I could not find concrete documentation that explains: Which Apple public key or certificate should be used for verification How to retrieve or rotate the key used to sign the payload The exact steps required to validate the JWS signature before trusting the payload Signature verification is critical for security, and simply decoding the claims without validation is not sufficient. I am looking for official guidance or a recommended approach to verify the JWSSignedPayload signature for App Store Server Notifications v2.

Hi, at first I submitted an app where you asked for a way to review everything while you mentioned a demo mode would be fine. I added a demo mode and submitted the app together with in-app purchases. Now you are asking for an actual API token for an external service which I cannot provide. I responded with the info about the demo mode. The next review was rejected because the in-app purchases are kind of lost. I cannot map them. Next re-submit was rejected because the in-app purchases are missing. The in-app purchases are stuck in a waiting status. Please do whatever you need to do to either release the in-app and let me map them again or map them yourself. Regards, Vitali

I experienced a severe backend session handling error where the payment gateway used a wrong billing token, despite the frontend UI explicitly displaying the current user's details. This resulted in an accidental renewal of a different developer account. The Setup You opened the Developer App and logged in as ____. You filled in your details correctly (Name: AB, Last Name: CD). The screen confirmed this: "You are paying for ____." The Action You pressed the Enroll/Pay button. You approved the payment with your card/UPI. The Invisible Switch (The Bug) At the exact moment you clicked "Pay," the Apple App didn't look at the screen you were seeing. Instead, it looked deep into your phone’s history and said: "Wait, I know this phone! This phone belongs to an old account that already has a membership. I'll just renew that one." The Result The system took your money and sent it to the Old Account it remembered from history, completely ignoring the New Account (____) that was right there on the screen. The Outcome New Account (____): Still says "Pending" because it never got the money. Old Account: Got renewed instantly because the system prioritized the "device history" over the "logged-in user." It was a bait-and-switch by the app. You clicked "Pay" for AB, but the wire connected to Old Friend.

Hello, I’m integrating promotional offers for auto-renewable subscriptions using StoreKit 2. The offer is displayed correctly, the Apple purchase sheet appears, and I can start the payment flow. The sheet shows the correct discounted price and the end date of the offer. However, after confirming the purchase, an alert appears saying “Unable to Purchase - Contact the developer for more information” When dismissing the alert, Xcode logs the following: Purchase did not return a transaction: Error Domain=ASDServerErrorDomain Code=3902 "No se ha podido realizar la compra" UserInfo={ NSLocalizedFailureReason=No se ha podido realizar la compra, client-environment-type=Sandbox, AMSServerErrorCode=3902, storefront-country-code=ESP } Test environment: App installed from Xcode on a real iPhone Logged in with a Sandbox Apple ID Using StoreKit 2 Promotional offer applied using: Product.PurchaseOption.promotionalOffer(_:compactJWS:) On the server side, I generate the promotional offer signature exactly as described in Apple’s documentation: https://developer.apple.com/documentation/storekit/generating-a-signature-for-promotional-offers The signature is generated using a Subscription Key Signed with ECDSA + SHA256 Uses the correct invisible separator (U+2063) The signature is validated locally using the derived public key and verifies correctly The sandbox user has had previous subscriptions, which is why this promotional offer is eligible and shown. Given that: The offer is displayed correctly The purchase sheet shows the discounted price and duration The signature validates locally The error occurs only after confirming the purchase My question is: Is this a known limitation or issue with promotional offers in the Sandbox environment? Should promotional offers be tested exclusively via TestFlight instead of Sandbox? Any clarification would be greatly appreciated. Thank you!

Hi, I have an "Apple Watch Only" app that you can download for free and conduct a 7 day trial. After that, there is an IAP to unlock a lifetime license. For the life of me I can't find out how the process of redeeming promo codes for the IAP should work. Once generated, people try to redeem them in the AppStore (on their phone), but then they end up in a hanging process saying it's reinstalling the app to redeem the offer. But then nothing happens. Also running "Restore Purchase" within the app to pickup any maybe by now activated license is not working. Why does it even want to reinstall the (free) app? This doesn't sound right. Does anyone have IAP for a watch-only app and can shed some light on the promo code topic?

There is a project that has been running online for years. A few months ago, a player reported that after making their first successful IAP at a specific purchase point, any subsequent attempts to purchase the same item do not trigger the payment window. Instead, they get the error:"This in-app purchase has already been bought".​After contacting Apple Support once, the player was able to make a payment, but the issue reappeared on the next attempt. So far, this is the only user reporting the problem, other people can purchase normally. Question1:​ Here’s what I’ve tried: I reviewed the code and ensured that TransactionObserveris correctly called. I’ve also added **[[SKPaymentQueue defaultQueue] finishTransaction:transaction]**in all possible places, but the issue persists. According to the logs, after the user’s first purchase, every subsequent IAP attempt returns the same receipt from the initial successful transaction, even though I’m certain finishTransactionis being called. It seems like this method isn’t having the intended effect. Question2:​ I asked the player to manually trigger the Restore Purchases​ button by calling [[SKPaymentQueue defaultQueue] restoreCompletedTransactions]. the restoreCompletedTransactionsFailedWithErrorcallback returned the following error: Error Domain=NSURLErrorDomain Code=-1200 "An SSL error has occurred and a secure connection to the server cannot be made." The player has already checked their device time and tried switching between Wi-Fi and 4G, but the error remains. Is this SSL error related to the "already bought" error?​ Note that this SSL issue occurred during a separate restore process, not during a purchase attempt. Question: 3:​ I noticed that I’m not calling finishTransaction​ inside the restoreCompletedTransactionsFailedWithErrorcallback. Should I add it there?​ Purchase Logs: ​The player clicked "Restore Purchases" and then attempted another purchase. The purchase flow appears normal, but the IAP returns an old, already-used receipt. [2025-12-10 17:41:38:995] Restore transaction failed: Error > Domain=NSURLErrorDomain Code=-1200 "An SSL error has occurred and a > secure connection to the server cannot be made." [2025-12-10 17:41:40:010] Restore transaction failed: Error > Domain=NSURLErrorDomain Code=-1200 "An SSL error has occurred and a > secure connection to the server cannot be made." [2025-12-10 17:41:42:011] buy method called... productID: > huoxiancj_648 orderID: 22674511 [2025-12-10 17:41:42:107] ----Log Observers ID---- [2025-12-10 17:41:42:108] ObserverID: 0x109968890 [2025-12-10 17:41:42:108] Processing unfinished transactions... [2025-12-10 17:41:42:108] Finished processing unfinished > transactions. [2025-12-10 17:41:42:108] Allowing in-app purchase... [2025-12-10 17:41:42:215] Requesting product info... [2025-12-10 17:41:42:989] productsRequest didReceiveResponse: [2025-12-10 17:41:43:066] Invalid Product ID: ( [2025-12-10 17:41:43:066] Purchase quantity: 1 [2025-12-10 17:41:43:066] Product info: [2025-12-10 17:41:43:067] Price: 648 [2025-12-10 17:41:43:067] Product ID: huoxiancj_648 [2025-12-10 17:41:43:067] Validating product info... [2025-12-10 17:41:43:067] Sending payment request... [2025-12-10 17:41:43:067] requestDidFinish [2025-12-10 17:41:43:132] paymentQueue updatedTransactions. [2025-12-10 17:41:43:133] updatedTransactions case > SKPaymentTransactionStatePurchasing [2025-12-10 17:41:43:208] [payment.applicationUsername] > userid=50306496 appid=1045 instid=12844 reserve=xxxx > productID=22674511 [2025-12-10 17:43:16:008] paymentQueue updatedTransactions. [2025-12-10 17:43:16:008] updatedTransactions case > SKPaymentTransactionStatePurchased [2025-12-10 17:43:16:008] productIdentifier= huoxiancj_648 [2025-12-10 17:43:16:113] Sending receipt to server for validation. [2025-12-10 17:43:16:113] Transaction completed. Any help or suggestions would be greatly appreciated! Thanks in advance.

Hi, I am trying to get an app approved. In app purchases say that I need to fix something without saying what needs fixing. I can't add the in-app purchases to the app review and that one does not pass because there are in-app purchases missing. How can I fix this issue? I assume that during review someone could just write whats missing but obviously they won't. The message I received said: One or more of your In-App Purchases has been returned for the following app: Literally nothing else. Regards,

I'm experiencing an issue where monthly and family monthly subscriptions fail immediately with "purchase cancelled" in TestFlight, while yearly and family yearly subscriptions work correctly. Setup: All 4 products in same subscription group All show "Ready to Submit" status Using react-native-iap with StoreKit 2 Testing in TestFlight sandbox The Problem: Yearly subscriptions work fine Monthly subscriptions fail immediately with E_USER_CANCELLED (no dialog appears, user didn't cancel) What I've verified: No active subscriptions (getAvailablePurchases() returns empty) No pending transactions Same subscription group for all products Product IDs match App Store Connect Code is identical for all products Error: E_USER_CANCELLED fires immediately when calling requestPurchase() for monthly products, but yearly products proceed normally. Questions: Why would monthly fail while yearly works (same group, same config)? Could this be sandbox state corruption for monthly products? Should I delete/recreate the monthly products? Any insights would be appreciated!

会员等级进行升级？需要按天计算费用，像爱奇艺这样是怎么做的？

As a developer I have a question I would like cleared up. We offer two tiers of annual subscriptions in our apps. These subscriptions are under the same subscription group in App Store connect. My question is, if a user purchases tier 1 of the annual subscription for $10.00, and uses it for 6 months; then chooses to upgrade to tier 2 which costs $20.00 per year. Would the user be pro-rated the difference in price i.e. charge only another $10.00 at the time of the upgrade., or are they charged $20.00 and then refunded the difference in their remaining lower tier subscription? I keep finding inconsistent answers across the Apple community forums on this.

Dear Apple Developer Support Team, I hope you are doing well. We are reaching out to request clarification and guidance regarding the In-App Purchase (IAP) requirements for our upcoming iOS application. Our app offers paid access to digital video content. Each video has a dynamic price determined by our backend based on multiple factors (such as duration, category, and promotions). Additionally, users are allowed to select and purchase multiple videos at the same time, which results in a combined total price that varies per transaction. Challenges we face with IAP on iOS Dynamic pricing: Apple requires IAP products to have static pricing defined in App Store Connect. Our video prices change frequently and cannot be represented by fixed IAP product SKUs. Multiple-item purchases: iOS does not support a single purchase that includes multiple different IAP products. Processing many separate IAP transactions in sequence results in a poor user experience and is likely to cause failures. Product creation limitations: Since our catalog contains many videos with frequently changing prices, it is not feasible to create individual IAP products per video. Given these restrictions, we are unclear how to remain compliant while still providing a functional purchase flow for our users. Question In this scenario, where: video prices are dynamic, users may purchase multiple videos together, and IAP does not support multi-item purchases or dynamic pricing, are we allowed to use Stripe or another external payment provider to handle these purchases? If not, we would appreciate Apple’s guidance on what the recommended and compliant approach would be for apps that must price digital content dynamically and allow bulk purchasing. We want to ensure full compliance with App Store Review Guidelines and would like confirmation on the correct implementation strategy before proceeding. Thank you for your time, and we look forward to your clarification. Kind regards, Muhammad Adnan Koderlabs

Hello — quick question about App Store Server Notifications migration. We have a live app using Production V1 notifications for recurring in-app subscriptions. We plan to switch the Production webhook to V2. After the switch: Will notifications for existing subscriptions be delivered in V1 format, V2 format, or will it depend (e.g., queued V1 retries vs new V2 deliveries)? If V1 retries are queued, how long should we expect overlap/retries to continue? Any recommended cutover best practices (support both formats, revert process, etc.)? Happy to share additional details. Thanks.

I'm an app developer, and I recently launched a monthly subscription product in my app on the App Store. However, I'm having trouble understanding the App Store's renewal date calculation policy. According to the official documentation, if a subscription is purchased on December 1st, the next renewal date should be January 1st. But the expiresDate is set to December 31st instead. At first, I thought this might be a timezone issue, but even after it became December 1st in UTC, the renewal date was still set to December 31st. Is the timezone used to calculate renewal dates not UTC+0? Or is there documentation on the renewal cycle policy that I might have missed? Any clarification would be greatly appreciated. Thanks in advance!

Hello, I’m developing an app that provides physical services such as equipment storage, maintenance, pickup, and delivery. The app does not provide any digital content, digital features, or any form of digital subscription. For payments, we are using an external payment gateway (similar to Stripe Billing or Braintree): iOS: Users are redirected to Safari to complete the payment. We also plan to support annual automatic renewal billing, using the payment gateway’s “billing key” or “recurring billing” feature. This is essentially a card auto-charge for a physical service, and it is not an in-app subscription. I want to ensure that our implementation is fully compliant with Apple’s App Store Review Guidelines, especially 3.1.5(a) regarding physical goods and services. I would appreciate guidance on the following: For apps providing physical services, is it acceptable to process payments through an external browser (Safari) instead of using In-App Purchase? Is recurring billing / automatic renewal with an external payment provider allowed, as long as the service being billed is physical and not digital? For apps offering only physical services, should we completely avoid using the Monetization → Subscriptions section in App Store Connect, since those subscription products apply only to digital content? Our goal is to ensure that the app follows Apple’s policies correctly and does not mistakenly fall under the category of digital subscriptions. Thank you very much for your help.

最近我们有个应用要对接App 内购买项目，有什么好的资料或者demo提供一下吗？

I would like to inquire about the originalTransactionId of StoreKit2. Users who purchase auto-renewal subscription products To re-purchase the same subscription item after cancellation and prior to refund If you receive a refund after cancellation and re-purchase the same subscription item If you do not renew immediately after expiration and re-purchase the same subscription after a long period of time I would like to ask if 1, 2, and 3 all use the same value as the original Transaction Id at the initial subscription. In the case of 3, if you re-purchase more than a few days after the last subscription purchase, please let me know if there are any detailed conditions such as the original Transaction Id not maintained.

Hello, My app "MyCourses" (bundle id: com.ahmedbaqer.mycourses) was rejected under Guideline 2.1 because "No action followed when we tapped the button to subscribe to a course" on iPadOS 26.1. When I run the same code (version 1.0.0 (11)) from Xcode on a real device using a StoreKit configuration file (In App Purchase.storekit), the purchase flow works correctly: When I tap the "Subscribe via Apple" button, the App Store purchase sheet appears. The purchase completes successfully and unlocks the course. I use the in_app_purchase Flutter plugin and queryProductDetails to load products. However, when I install the build via TestFlight (and in App Review), tapping the same "Subscribe via Apple" button does nothing – which matches the behavior described by App Review. From my logs it looks like queryProductDetails is returning an empty productDetails list in that environment. For In‑App Purchases: I created 7 non‑consumable products in App Store Connect. Their Product IDs exactly match the IDs in my In App Purchase.storekit file (used only for local Xcode testing). All IAPs are now in "Waiting for Review" status and are linked to the iOS app version 1.0.0 (11) in the “In‑App Purchases and Subscriptions” section. At the time of the original review, some IAPs were in "Developer Action Needed / Rejected" state, so I suspect queryProductDetails may have returned no products and the reviewer saw no action after tapping the button. My questions: When IAP products are in "Waiting for Review" and linked to the app version, should queryProductDetails return them during App Review / TestFlight, or do they need to be fully approved first? Is there any additional configuration required so that the subscribe button reliably shows the App Store purchase sheet for reviewers (for example, any specific StoreKit / sandbox settings)? Are there recommended best practices to show a clearer error state when queryProductDetails returns no products, so that App Review understands this is a configuration / IAP-status issue rather than a UI bug? Any guidance from Apple engineers or other developers who faced a similar situation would be greatly appreciated. Thanks in advance.