App Review

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Understand the technical and content review process for submitting apps to the App Store.

App Review Documentation

Posts under App Review subtopic

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Stuck with subscription review
I've published my app with subscriptions (app changed from paid to subscription model). I've have succesfully pass review process and app was published to App Store without subscription store, so no one can buy app (still working as paid, but will expire in few days forcing users to subscribe). I want to attach subscriptions to new build, but I can't - there are no options mentioned in documentation. I'm stuck. There is no any contact point to review team. I've created 3 cases, nobody reads them (oldest 3 weeks). The whole approval process looks broken, Apple team shouldn't approve app with subscriptions without subscriptions added to review. I must immediately publish my app with critical fixes, but I can't. I am devastated, i don't know what to do...
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Apps stuck in "Waiting for Review" for over a month – no response from support
Hello, I’m experiencing an unusual issue with App Store review and would appreciate any guidance. I currently have two apps in the review queue: • Tendre – submitted on February 4 • After Midnight – submitted on February 19 The first app has now been stuck in "Waiting for Review" for over a month, and the second one has also not progressed at all since submission. During this time: • I contacted Apple Developer Support multiple times • I submitted support requests (including escalation) • I requested an expedited review However, I have not received any meaningful response or update. What makes this concerning is that typical review times are usually much shorter (often within a few days), and there are no visible issues or rejections. This situation is currently blocking our release, and we are unable to move forward. As these are our first app releases, this delay is critical and is significantly affecting our planned launch. Could this be related to: • an account-level issue • a review queue problem • or something else on Apple’s side? If anyone from Apple or other developers has experienced something similar, I would really appreciate any insight or advice. Thank you in advance.
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3.2(f) triggered — account pending termination despite repeated attempts to comply
Hi all, Looking for some clarity.. I have an app (Pocket Love: AI Roleplay Chat, Apple ID: 6745031268) that went through a long review process with many resubmissions. The feedback I received across those reviews was often generic “overtly sexual”) message, but without any detail on exactly what needed to change. Because of that, I approached it iteratively making adjustments each time based on what I thought the issue might be. Over time I made quite significant changes across the app (imagery, unlockable content, voice-overs, menus, copy, etc.), and increased the age rating to 18+. I also had a call with a policy eexpert & App Review. In the final interaction, I was asked to ensure all unlockable content was visible, so I re-uploaded a build and provided screenshots with everything pre-unlocked for transparency. Despite this, my account has now been flagged under 3.2(f) for “dishonest or fraudulent activity,” and is pending termination. What I’m struggling to understand is: Can repeated resubmissions / iterative changes alone be interpreted as “evasion” under 3.2(f)? Or does this typically mean App Review believes there was something intentionally misleading? From my perspective, I was trying to respond to feedback and get the app into a compliant state, not bypass review or hide anything. The game does have "sexy" imagery lingerie etc..and adult themes but 0 nudity and is tamer than similar games live on the app store. Would really appreciate any insight from others who’ve experienced similar, or from anyone familiar with how this is interpreted internally. I can't believe my account is pending termination without any intentional wrongdoing, I currently have 3 other live games one with strong revenue, that will be removed too due to this. My initial appeal was rejected today. Thanks!
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We are stuck at "Waiting for Review."
Our app has been stuck in "Waiting for Review" for over a week now. We have submitted expedited review requests, but none of them have received a response. We also reached out through the Contact Us support page, but have not heard back either. What's strange is that during this same period, we submitted an update for another app under the same developer account, and it was approved in less than 12 hours. We believe there may be an issue on the App Store side. We are posting here in hopes of getting assistance from the engineering and review teams. Our app has been on the App Store for 7 years and has 10 million users. We need to deliver a critical bug fix and address certain review compliance requirements, but for reasons unknown to us, the submission has been stuck — something that has never happened to us before.
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Expedited Review Stuck After Reply
I submitted an app build and filled out the expedited review form, they quickly replied: “The issues we've identified below are eligible to be resolved on your next update. If this submission includes bug fixes and you'd like to have it approved at this time, reply to this message and let us know. You do not need to resubmit your app for us to proceed.” I replied with “Yes, please accept the current version now as it contains bug fixes, will resolve that issue later lalala” I replied again 1 day after the letter. And nothing. 2 days total have passed. So the replies do not go to the Expedited Review queue? What should I do? Reply again? Or resubmit the build with a comment “Important bug fixes, please accept immediately”? Or maybe call them, will a call help? Thank you so much!
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Subscription stuck in "developer action needed"
I am submitting a new app, so the subscription has to be submitted as part of the overall app review at first, I can't submit it directly on its own. I didn't know this at first, and submitted the subscription directly. It obviously got rejected with the status "developer action needed". Now no matter what I change I cannot seem to get the status to update from "Developer Action Needed" to a more favorable status. This is obviously a problem because until I can get the status to update, I cannot attach it to submit with my app. Any ideas on how to get the status on my subscription to update to "Ready to submit" so that I can attach it with my binary and submit it with my overall app submission?
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Waiting Over A Month For Review
As the title suggests, I've been waiting over a month for a review. Testing patience to say the least when the official word is less than 72 hours.. What is going on? The version in review is now out of date as I've developed features quicker than Apple has been able to review them, yet I daren't remove the app from review as I'll lose my place in the queue. So even when/if it gets approved, I'll immediately have to add a new version for review. What a farce. Submission ID 994fa30a-92a6-4923-8cc8-b94090986b39
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App Stuck in “In Review'' status
Hi everyone, My app has been stuck in "In Review" status for over 20 days with no updates. I submitted the app on March 1, 2026, the status changed to "In Review" on March 4, 2026, and after that no changes. App ID: 6755649144 I also reached out to Apple Developer Support on March 15 but haven't received any response. Support Case ID: 102845096494 Could someone from App Review please take a look? Also any advice on how to move things forward would be appreciated. Thank you!
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Rejected a couple of time for 5.1.1/5.1.2 - AI consent screen not seen by reviewers despite being first screen on launch
I've been rejected a couple of times for Guidelines 5.1.1(i) and 5.1.2(i) regarding third-party AI data sharing consent. Each time, the reviewer states they cannot see the consent prompt, even though it is the first screen displayed on every app launch. My app (GymFusion) uses Anthropic's Claude AI for features like meal scanning, body composition analysis, and workout coaching. Here is exactly what I've implemented: IN-APP CONSENT (embedded in view hierarchy, not a sheet/popup): In my RootView.swift, the consent is a conditional view that blocks the entire app: } else if !consentManager.hasConsented && !consentManager.hasSeenConsent { AIConsentView() } else if auth.isAuthenticated { MainTabView() } The hasSeenConsent flag is reset to false on every app launch in the App's init(), so the consent screen appears on every launch until the user accepts: init() { UserDefaults.standard.set(false, forKey: "user_ai_consent_seen") AIConsentManager.shared.hasSeenConsent = false FirebaseApp.configure() } THE CONSENT SCREEN INCLUDES: Lists all personal data shared (meal photos, water glass photos, workout history, progress photos, body measurements, fitness profile) Names Anthropic, PBC (Claude AI) as the third-party recipient 3 required acknowledgment checkboxes that must all be checked before "I Agree" is enabled Cannot be swiped away (.interactiveDismissDisabled) "Decline" lets user proceed but consent reappears next launch Users can revoke consent anytime in More tab PRIVACY POLICY INCLUDES: Names Anthropic as third-party AI provider Lists all data collected and shared States Anthropic provides "same or equal protection of user data" Explains consent and revocation process Link: https://ahmedali420911.github.io/gymfusion-legal/privacy-policy.html WHAT THE REVIEWER SAYS EACH TIME: "We were not presented with the consent prompt on launch or anywhere else in the app." WHAT I'VE VERIFIED: Aiconsentview.swift is in the Xcode build target (confirmed in project.pbxproj with 4 references) Consent appears correctly on simulator and physical device UserDefaults resets hasSeenConsent to false on every launch The file compiles without errors DerivedData has been cleared before archiving Clean build performed before every archive MY QUESTIONS: Could there be a reason the consent screen doesn't appear on the reviewer's device even though it shows correctly on mine? Is there a known issue with SwiftUI conditional views not rendering on certain devices or iOS versions? Has anyone else experienced App Review not seeing UI that works correctly in their own testing? Should I attach screenshots of the consent dialog in the App Review notes or reply? Is there something else Apple expects beyond an in-app consent dialog and privacy policy for third-party AI data sharing? I've been stuck on this for over a month across 8 submissions. Any help or insight would be greatly appreciated.
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Rejected for 3rd party content?? There is none!
My app has been rejected repeatedly for showing 3rd party content but the content they flagged is owned by me. I believe it was caused by me charging the display name of the app, however the add id is the same and the bundle id is the same as before. Any time I submit with those comment, it is still being rejected. If you have any suggestions it would be helpful.
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Concerns about App Review risk for vendor-specific device protocol that reuses Matter-derived components internally
My team is evaluating an iOS companion app for our own network-connected device, and we want to understand whether the planned architecture would likely create an App Review problem under Guideline 2.5.17. Our situation is: We are building our own device and our own companion app. We do not intend to market the device as a Matter-certified device initially. We do not intend to support Apple Home or broad third-party Matter ecosystem interoperability in the first release. We are under a tight schedule and are considering reusing Matter/CSA-derived libraries, data models, and protocol concepts internally to reduce engineering effort and move faster toward eventual certification. Our current understanding is that there are already many iOS apps that communicate with LAN-connected devices using proprietary protocols, so our initial assumption is that a vendor-specific local-network device workflow should generally be acceptable. The point we are trying to clarify is whether that changes if the implementation under the hood is based in part on Matter-derived components. The idea we are considering is: Ship an initial release where the device and app use a vendor-specific onboarding and communication flow. The implementation would likely use something based on connectedhomeip under the hood, but the shipped protocol would be intentionally modified so that it is proprietary in practice and not interoperable with the broader Matter ecosystem. In other words, the device would not present as a normal Matter accessory, and other Matter controllers/devices would not be able to communicate with it as if it were a standard Matter device. Later, after full Matter certification work is complete, we would deliver an OTA update to enable proper Matter ecosystem interoperability. The question we are trying to answer is whether the mobile app itself would likely be acceptable on the App Store during that first phase. More specifically: If our app communicates only with our own device and not with Apple Home or third-party Matter controllers, but internally reuses Matter-derived software/protocol components, would Apple still likely consider that an app that “supports Matter” for purposes of Guideline 2.5.17? If the app includes something based on connectedhomeip or a modified subset of such a library, but the shipped device/app behavior is intentionally not interoperable with the general Matter ecosystem, is that still likely to be treated as use of a non-Apple Matter software component that must already be CSA-certified for iOS? From App Review’s point of view, what matters most here: whether Apple’s Matter pairing framework is used, whether the product is presented to users as a Matter accessory, whether the protocol remains interoperable with third-party Matter ecosystems, or simply whether Matter-derived software/components are included in the app at all? Is there a meaningful App Review distinction between: a proprietary device protocol designed entirely in-house, and a vendor-specific protocol that reuses Matter-derived transport/session/data-model components internally but is intentionally incompatible with standard Matter interoperability in the shipped product? We are trying to understand whether this staged approach is fundamentally incompatible with App Review, or whether it can be acceptable as a vendor-specific device workflow during development toward full certification.
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App rejected under Guideline 2.1(a) - App Completeness. Seeking advice!
Hello everyone, I recently submitted my iOS app for review, but it was unfortunately rejected under Guideline 2.1(a) - Performance - App Completeness. For context, my app is a healthcare application built with Ionic. According to the App Review team's message, they found the app to be incomplete. They stated they were unable to review the app because they couldn't get past the login screen. The Root Cause: Upon investigating, we discovered the issue is related to IP Geo-blocking. Because the app handles sensitive healthcare data, our API provider strictly blocks all network traffic originating from outside of Italy to legally comply with European GDPR regulations. Since the App Review team tests from the US, their requests are being entirely blocked by the firewall, causing the login to fail and the app to look broken on their end. What I have verified so far: I have provided valid demo account credentials in the App Store Connect App Review Information section. I have tested the app thoroughly on physical devices and simulators (iOS 16/17) in Italy and couldn't reproduce any crashes or login issues. My Questions for the Community: Has anyone successfully navigated this situation before? Will Apple accept a detailed video demonstration of the app functioning correctly from an Italian IP? Is it possible to request that they review it using a local VPN? Or is the only reliable solution to build a completely separate "mock" environment with dummy data just for the App Review team? Are there any common pitfalls I might be overlooking here? Any advice on how to properly address this with the App Review Board would be greatly appreciated. Thank you
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Apple continues to reject but no issue on our end
everything is working perfectly fine on my end and I continue to get this message, please help me navigate this. Review date: March 23, 2026 Review Device: iPad Air 11-inch (M3) Version reviewed: 1.0 Guideline 2.1(a) - Performance - App Completeness Issue Description The app exhibited one or more bugs that would negatively impact users. Bug description: When we tried to log in the app was returning to the login page. Review device details: Device type: iPad Air 11-inch (M3) OS version: iPadOS 26.3.1 Internet Connection: Active
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Title: 45 Days "Waiting for Review" – 3 Expedites Approved, Zero Movement. Backend Glitch?
Hey everyone, I’m completely stuck and hoping someone here (or an Apple rep) can help, because Developer Support is just sending me the exact same template replies at this point. I submitted a standard version update for my app (Hadiyyati - Luxury Gifts) back on February 7th. It has now been over 45 days, and the status is still permanently frozen on "Waiting for Review." Here is the loop I am stuck in: I've had an Expedited Review requested and approved 3 separate times. Support gives me a case number, says they contacted the App Review Board, and tells me to wait. Weeks pass, nothing happens, and when I follow up, I get: "At this time, your app review is proceeding normally, and there is no further action you need to take." 45 days for a store update is not "proceeding normally." I strongly suspect my submission (ID: aeadea76-8fb4-437c-9c04-60171b909f3e) is bugged, corrupted, or locked in a "ghost state" on the App Store Connect backend. Has anyone dealt with a completely frozen submission like this? Is there a specific magic word or channel to get Tier 2 tech support to actually check the server status without me rejecting the build and starting all over? Any advice is hugely appreciated!
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Request for clarification: "Waiting for Review" for nearly 7 weeks
I am writing to share my frustration regarding the app review process for my application. My current submission has been stuck in "Waiting for Review" for nearly 7 weeks, starting from February 5th. Although I have attempted to cancel and resubmit periodically, there were significant gaps of 10 and 21 days between submissions where no action was taken. Currently, I am stuck again. The situation is critical for the following reasons: Critical Bug: The update includes a necessary fix for an In-App Purchase bug that is preventing users from accessing paid features. No Communication: I have sent four inquiries regarding this delay. I received only one generic response asking me to wait, and my subsequent follow-ups have been completely ignored. Expedited Review Request: My requests for an Expedited Review have also gone unanswered. Apple’s standard review time is typically 24-48 hours, but my experience is far from that. I am not asking for special treatment; I am asking for basic transparency regarding why my app has been stalled for nearly two months. Could anyone from the review team please look into this or provide an explanation? This prolonged silence is causing significant issues for my service and its users. Apple ID: 6752595582 First Submission Date: Feb 5th
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Stuck with subscription review
I've published my app with subscriptions (app changed from paid to subscription model). I've have succesfully pass review process and app was published to App Store without subscription store, so no one can buy app (still working as paid, but will expire in few days forcing users to subscribe). I want to attach subscriptions to new build, but I can't - there are no options mentioned in documentation. I'm stuck. There is no any contact point to review team. I've created 3 cases, nobody reads them (oldest 3 weeks). The whole approval process looks broken, Apple team shouldn't approve app with subscriptions without subscriptions added to review. I must immediately publish my app with critical fixes, but I can't. I am devastated, i don't know what to do...
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Apps stuck in "Waiting for Review" for over a month – no response from support
Hello, I’m experiencing an unusual issue with App Store review and would appreciate any guidance. I currently have two apps in the review queue: • Tendre – submitted on February 4 • After Midnight – submitted on February 19 The first app has now been stuck in "Waiting for Review" for over a month, and the second one has also not progressed at all since submission. During this time: • I contacted Apple Developer Support multiple times • I submitted support requests (including escalation) • I requested an expedited review However, I have not received any meaningful response or update. What makes this concerning is that typical review times are usually much shorter (often within a few days), and there are no visible issues or rejections. This situation is currently blocking our release, and we are unable to move forward. As these are our first app releases, this delay is critical and is significantly affecting our planned launch. Could this be related to: • an account-level issue • a review queue problem • or something else on Apple’s side? If anyone from Apple or other developers has experienced something similar, I would really appreciate any insight or advice. Thank you in advance.
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53
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1w
3.2(f) triggered — account pending termination despite repeated attempts to comply
Hi all, Looking for some clarity.. I have an app (Pocket Love: AI Roleplay Chat, Apple ID: 6745031268) that went through a long review process with many resubmissions. The feedback I received across those reviews was often generic “overtly sexual”) message, but without any detail on exactly what needed to change. Because of that, I approached it iteratively making adjustments each time based on what I thought the issue might be. Over time I made quite significant changes across the app (imagery, unlockable content, voice-overs, menus, copy, etc.), and increased the age rating to 18+. I also had a call with a policy eexpert & App Review. In the final interaction, I was asked to ensure all unlockable content was visible, so I re-uploaded a build and provided screenshots with everything pre-unlocked for transparency. Despite this, my account has now been flagged under 3.2(f) for “dishonest or fraudulent activity,” and is pending termination. What I’m struggling to understand is: Can repeated resubmissions / iterative changes alone be interpreted as “evasion” under 3.2(f)? Or does this typically mean App Review believes there was something intentionally misleading? From my perspective, I was trying to respond to feedback and get the app into a compliant state, not bypass review or hide anything. The game does have "sexy" imagery lingerie etc..and adult themes but 0 nudity and is tamer than similar games live on the app store. Would really appreciate any insight from others who’ve experienced similar, or from anyone familiar with how this is interpreted internally. I can't believe my account is pending termination without any intentional wrongdoing, I currently have 3 other live games one with strong revenue, that will be removed too due to this. My initial appeal was rejected today. Thanks!
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1w
We are stuck at "Waiting for Review."
Our app has been stuck in "Waiting for Review" for over a week now. We have submitted expedited review requests, but none of them have received a response. We also reached out through the Contact Us support page, but have not heard back either. What's strange is that during this same period, we submitted an update for another app under the same developer account, and it was approved in less than 12 hours. We believe there may be an issue on the App Store side. We are posting here in hopes of getting assistance from the engineering and review teams. Our app has been on the App Store for 7 years and has 10 million users. We need to deliver a critical bug fix and address certain review compliance requirements, but for reasons unknown to us, the submission has been stuck — something that has never happened to us before.
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Expedited Review Stuck After Reply
I submitted an app build and filled out the expedited review form, they quickly replied: “The issues we've identified below are eligible to be resolved on your next update. If this submission includes bug fixes and you'd like to have it approved at this time, reply to this message and let us know. You do not need to resubmit your app for us to proceed.” I replied with “Yes, please accept the current version now as it contains bug fixes, will resolve that issue later lalala” I replied again 1 day after the letter. And nothing. 2 days total have passed. So the replies do not go to the Expedited Review queue? What should I do? Reply again? Or resubmit the build with a comment “Important bug fixes, please accept immediately”? Or maybe call them, will a call help? Thank you so much!
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Stuck in App Review Status?
Hello all - just developed my first app. Submitted to apple for review since February 26, 2026 and still stuck in "Waiting for review" status. Is this timing normal? I've filled out support tickets and no response I can see either. Curious how app review and response timing is for others?
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Subscription stuck in "developer action needed"
I am submitting a new app, so the subscription has to be submitted as part of the overall app review at first, I can't submit it directly on its own. I didn't know this at first, and submitted the subscription directly. It obviously got rejected with the status "developer action needed". Now no matter what I change I cannot seem to get the status to update from "Developer Action Needed" to a more favorable status. This is obviously a problem because until I can get the status to update, I cannot attach it to submit with my app. Any ideas on how to get the status on my subscription to update to "Ready to submit" so that I can attach it with my binary and submit it with my overall app submission?
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Waiting Over A Month For Review
As the title suggests, I've been waiting over a month for a review. Testing patience to say the least when the official word is less than 72 hours.. What is going on? The version in review is now out of date as I've developed features quicker than Apple has been able to review them, yet I daren't remove the app from review as I'll lose my place in the queue. So even when/if it gets approved, I'll immediately have to add a new version for review. What a farce. Submission ID 994fa30a-92a6-4923-8cc8-b94090986b39
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App Stuck in “In Review'' status
Hi everyone, My app has been stuck in "In Review" status for over 20 days with no updates. I submitted the app on March 1, 2026, the status changed to "In Review" on March 4, 2026, and after that no changes. App ID: 6755649144 I also reached out to Apple Developer Support on March 15 but haven't received any response. Support Case ID: 102845096494 Could someone from App Review please take a look? Also any advice on how to move things forward would be appreciated. Thank you!
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Please check & Review My App the Issue Fixed and Awaiting Approval
Hi, Please review my app I’m reaching out regarding an issue with my app review process. I was expecting a call last week but unfortunately didn’t receive any contact. I would really appreciate it if someone from the team could either review the app as soon as possible or contact me directly. I’m available anytime for a call. thanks
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Rejected a couple of time for 5.1.1/5.1.2 - AI consent screen not seen by reviewers despite being first screen on launch
I've been rejected a couple of times for Guidelines 5.1.1(i) and 5.1.2(i) regarding third-party AI data sharing consent. Each time, the reviewer states they cannot see the consent prompt, even though it is the first screen displayed on every app launch. My app (GymFusion) uses Anthropic's Claude AI for features like meal scanning, body composition analysis, and workout coaching. Here is exactly what I've implemented: IN-APP CONSENT (embedded in view hierarchy, not a sheet/popup): In my RootView.swift, the consent is a conditional view that blocks the entire app: } else if !consentManager.hasConsented && !consentManager.hasSeenConsent { AIConsentView() } else if auth.isAuthenticated { MainTabView() } The hasSeenConsent flag is reset to false on every app launch in the App's init(), so the consent screen appears on every launch until the user accepts: init() { UserDefaults.standard.set(false, forKey: "user_ai_consent_seen") AIConsentManager.shared.hasSeenConsent = false FirebaseApp.configure() } THE CONSENT SCREEN INCLUDES: Lists all personal data shared (meal photos, water glass photos, workout history, progress photos, body measurements, fitness profile) Names Anthropic, PBC (Claude AI) as the third-party recipient 3 required acknowledgment checkboxes that must all be checked before "I Agree" is enabled Cannot be swiped away (.interactiveDismissDisabled) "Decline" lets user proceed but consent reappears next launch Users can revoke consent anytime in More tab PRIVACY POLICY INCLUDES: Names Anthropic as third-party AI provider Lists all data collected and shared States Anthropic provides "same or equal protection of user data" Explains consent and revocation process Link: https://ahmedali420911.github.io/gymfusion-legal/privacy-policy.html WHAT THE REVIEWER SAYS EACH TIME: "We were not presented with the consent prompt on launch or anywhere else in the app." WHAT I'VE VERIFIED: Aiconsentview.swift is in the Xcode build target (confirmed in project.pbxproj with 4 references) Consent appears correctly on simulator and physical device UserDefaults resets hasSeenConsent to false on every launch The file compiles without errors DerivedData has been cleared before archiving Clean build performed before every archive MY QUESTIONS: Could there be a reason the consent screen doesn't appear on the reviewer's device even though it shows correctly on mine? Is there a known issue with SwiftUI conditional views not rendering on certain devices or iOS versions? Has anyone else experienced App Review not seeing UI that works correctly in their own testing? Should I attach screenshots of the consent dialog in the App Review notes or reply? Is there something else Apple expects beyond an in-app consent dialog and privacy policy for third-party AI data sharing? I've been stuck on this for over a month across 8 submissions. Any help or insight would be greatly appreciated.
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4
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185
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1w
Rejected for 3rd party content?? There is none!
My app has been rejected repeatedly for showing 3rd party content but the content they flagged is owned by me. I believe it was caused by me charging the display name of the app, however the add id is the same and the bundle id is the same as before. Any time I submit with those comment, it is still being rejected. If you have any suggestions it would be helpful.
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50
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1w
Concerns about App Review risk for vendor-specific device protocol that reuses Matter-derived components internally
My team is evaluating an iOS companion app for our own network-connected device, and we want to understand whether the planned architecture would likely create an App Review problem under Guideline 2.5.17. Our situation is: We are building our own device and our own companion app. We do not intend to market the device as a Matter-certified device initially. We do not intend to support Apple Home or broad third-party Matter ecosystem interoperability in the first release. We are under a tight schedule and are considering reusing Matter/CSA-derived libraries, data models, and protocol concepts internally to reduce engineering effort and move faster toward eventual certification. Our current understanding is that there are already many iOS apps that communicate with LAN-connected devices using proprietary protocols, so our initial assumption is that a vendor-specific local-network device workflow should generally be acceptable. The point we are trying to clarify is whether that changes if the implementation under the hood is based in part on Matter-derived components. The idea we are considering is: Ship an initial release where the device and app use a vendor-specific onboarding and communication flow. The implementation would likely use something based on connectedhomeip under the hood, but the shipped protocol would be intentionally modified so that it is proprietary in practice and not interoperable with the broader Matter ecosystem. In other words, the device would not present as a normal Matter accessory, and other Matter controllers/devices would not be able to communicate with it as if it were a standard Matter device. Later, after full Matter certification work is complete, we would deliver an OTA update to enable proper Matter ecosystem interoperability. The question we are trying to answer is whether the mobile app itself would likely be acceptable on the App Store during that first phase. More specifically: If our app communicates only with our own device and not with Apple Home or third-party Matter controllers, but internally reuses Matter-derived software/protocol components, would Apple still likely consider that an app that “supports Matter” for purposes of Guideline 2.5.17? If the app includes something based on connectedhomeip or a modified subset of such a library, but the shipped device/app behavior is intentionally not interoperable with the general Matter ecosystem, is that still likely to be treated as use of a non-Apple Matter software component that must already be CSA-certified for iOS? From App Review’s point of view, what matters most here: whether Apple’s Matter pairing framework is used, whether the product is presented to users as a Matter accessory, whether the protocol remains interoperable with third-party Matter ecosystems, or simply whether Matter-derived software/components are included in the app at all? Is there a meaningful App Review distinction between: a proprietary device protocol designed entirely in-house, and a vendor-specific protocol that reuses Matter-derived transport/session/data-model components internally but is intentionally incompatible with standard Matter interoperability in the shipped product? We are trying to understand whether this staged approach is fundamentally incompatible with App Review, or whether it can be acceptable as a vendor-specific device workflow during development toward full certification.
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How does Apple Review Work with peripheral devices?
I’m working toward an official release of our application. The app is designed to interface with peripheral devices, which means users need both the mobile app and the peripheral devices to log in and use it. Because of that, how would the review process work when I get to that point?
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App rejected under Guideline 2.1(a) - App Completeness. Seeking advice!
Hello everyone, I recently submitted my iOS app for review, but it was unfortunately rejected under Guideline 2.1(a) - Performance - App Completeness. For context, my app is a healthcare application built with Ionic. According to the App Review team's message, they found the app to be incomplete. They stated they were unable to review the app because they couldn't get past the login screen. The Root Cause: Upon investigating, we discovered the issue is related to IP Geo-blocking. Because the app handles sensitive healthcare data, our API provider strictly blocks all network traffic originating from outside of Italy to legally comply with European GDPR regulations. Since the App Review team tests from the US, their requests are being entirely blocked by the firewall, causing the login to fail and the app to look broken on their end. What I have verified so far: I have provided valid demo account credentials in the App Store Connect App Review Information section. I have tested the app thoroughly on physical devices and simulators (iOS 16/17) in Italy and couldn't reproduce any crashes or login issues. My Questions for the Community: Has anyone successfully navigated this situation before? Will Apple accept a detailed video demonstration of the app functioning correctly from an Italian IP? Is it possible to request that they review it using a local VPN? Or is the only reliable solution to build a completely separate "mock" environment with dummy data just for the App Review team? Are there any common pitfalls I might be overlooking here? Any advice on how to properly address this with the App Review Board would be greatly appreciated. Thank you
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99
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Apple continues to reject but no issue on our end
everything is working perfectly fine on my end and I continue to get this message, please help me navigate this. Review date: March 23, 2026 Review Device: iPad Air 11-inch (M3) Version reviewed: 1.0 Guideline 2.1(a) - Performance - App Completeness Issue Description The app exhibited one or more bugs that would negatively impact users. Bug description: When we tried to log in the app was returning to the login page. Review device details: Device type: iPad Air 11-inch (M3) OS version: iPadOS 26.3.1 Internet Connection: Active
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No Updates on Appeal
Hello, we have resubmitted app for Appeal about 10 days ago. There is neither any ticket created for appeal nor any mail is generated . How to track the status of appeal? How many days does Apple usually takes to work on an appeal?
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Title: 45 Days "Waiting for Review" – 3 Expedites Approved, Zero Movement. Backend Glitch?
Hey everyone, I’m completely stuck and hoping someone here (or an Apple rep) can help, because Developer Support is just sending me the exact same template replies at this point. I submitted a standard version update for my app (Hadiyyati - Luxury Gifts) back on February 7th. It has now been over 45 days, and the status is still permanently frozen on "Waiting for Review." Here is the loop I am stuck in: I've had an Expedited Review requested and approved 3 separate times. Support gives me a case number, says they contacted the App Review Board, and tells me to wait. Weeks pass, nothing happens, and when I follow up, I get: "At this time, your app review is proceeding normally, and there is no further action you need to take." 45 days for a store update is not "proceeding normally." I strongly suspect my submission (ID: aeadea76-8fb4-437c-9c04-60171b909f3e) is bugged, corrupted, or locked in a "ghost state" on the App Store Connect backend. Has anyone dealt with a completely frozen submission like this? Is there a specific magic word or channel to get Tier 2 tech support to actually check the server status without me rejecting the build and starting all over? Any advice is hugely appreciated!
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Request for Review Status Update for App ID 6758344632
Dear App Review Team, My app with App ID 6758344632 has been waiting for review since February and is still showing as pending. I would like to kindly ask if there are any updates regarding the review status. It has now been over a month, and I would greatly appreciate your assistance in processing it. Thank you very much for your time and support. Best regards,
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Request for clarification: "Waiting for Review" for nearly 7 weeks
I am writing to share my frustration regarding the app review process for my application. My current submission has been stuck in "Waiting for Review" for nearly 7 weeks, starting from February 5th. Although I have attempted to cancel and resubmit periodically, there were significant gaps of 10 and 21 days between submissions where no action was taken. Currently, I am stuck again. The situation is critical for the following reasons: Critical Bug: The update includes a necessary fix for an In-App Purchase bug that is preventing users from accessing paid features. No Communication: I have sent four inquiries regarding this delay. I received only one generic response asking me to wait, and my subsequent follow-ups have been completely ignored. Expedited Review Request: My requests for an Expedited Review have also gone unanswered. Apple’s standard review time is typically 24-48 hours, but my experience is far from that. I am not asking for special treatment; I am asking for basic transparency regarding why my app has been stalled for nearly two months. Could anyone from the review team please look into this or provide an explanation? This prolonged silence is causing significant issues for my service and its users. Apple ID: 6752595582 First Submission Date: Feb 5th
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