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“iPhone 16 pro”

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AVAudioFile.read extremely slow after seeking in FLAC and MP3 files
I'm developing an audio player app that uses AVAudioFile to read PCM data from various formats. I'm experiencing severe performance issues when seeking in FLAC, while other compressed formats (M4A/AAC) work correctly. I don't intend to use them in my app, but I also tested mp3 files just by curiosity and they also have this issue. Environment: macOS 26 (Tahoe) Xcode 26.3 Apple Silicon (M1) The issue: After setting AVAudioFile.framePosition to a position mid-file, the subsequent call to AVAudioFile.read(into:frameCount:) blocks for an unreasonable amount of time for FLAC and MP3 files. The delay scales linearly with the seek target, seeking near the beginning is fast, seeking toward the end is proportionally slower, which suggests the decoder is decoding linearly from the beginning of the file rather than using any seek index. (My app deals with “images” of Audio CDs ripped as a single long audio file.) The issue is particularly severe when reading files from an SMB network share (server on Ethernet, client on
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1w
“Desktop & Documents Folders” feature in iCloud Drive.
Dear Apple Support, I would like to raise a concern regarding the behavior of the “Desktop & Documents Folders” feature in iCloud Drive. From a business and development standpoint, the fact that folders may be automatically moved or created without clear and explicit user awareness is quite concerning. File system behavior is something users generally expect to remain predictable and fully under their control. In particular, when working in development environments, even small and unintended changes to folder structures can lead to issues such as broken file paths, build errors, or inconsistencies in project setups. The possibility that such changes may occur automatically introduces an element of uncertainty that is difficult to manage in professional workflows. Additionally, there are security considerations. For example, if sensitive files such as configuration data or API keys are temporarily stored on the Desktop, the possibility that they could be unintentionally synced to the cloud raises
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1w
sandbox purchase completes but app review gets stuck
Hi all, currently using auto renewable subscriptions (monthly + yearly) using RevenueCat. App Review on iPhone 17 Pro Max and iPad Air 11 (M3) running iOS/iPadOS 26.3.1 reports that after attempting to purchase a subscription in sandbox, the subscription screen loads indefinitely / they can’t proceed (Guideline 2.1(b)). I can reproduce successful purchases on physical devices via TestFlight using fresh sandbox tester accounts (along with 3 other internal users), and I’ve implemented post-purchase syncPurchases() + CustomerInfo refresh/backoff, restore fallback, and a dedicated “confirming purchase” screen to avoid the paywall blocking. Has anyone seen review-environment sandbox sessions where purchase succeeds but entitlement/receipt validation never completes on certain devices/OS versions, and is there any recommended approach for making review more reliable? Currently have another review pending and I attached a screen recording of everything working with a fresh sandbox account + physica
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103
1w
RealityView content disappears when selecting Lock In Place on visionOS
Hi, I'm experiencing an issue where all RealityView content disappears when the user selects Lock In Place from the window management menu (long press on close button). Follow Me works correctly and this happens in Testflight builds only not reproducible when I run locally I have reproduced this with a minimal project containing nothing but a simple red cube — no custom anchors, no app state, no dependencies. Steps to Reproduce: Open an ImmersiveSpace. A red cube is placed 1m in front of the user via RealityView. Long press the X button on any floating window Select Lock In Place. The cube disappears immediately. Expected: Cube remains visible after window is locked Actual: Cube disappears. Minimal reproducible code: var body: some View { RealityView { content in let cube = ModelEntity( mesh: .generateBox(size: 0.3), materials: [SimpleMaterial(color: .red, isMetallic: false)] ) cube.setPosition(SIMD3(0, 1.5, -1), relativeTo: nil) content.add(cube) } } } Device: Apple Vision Pro visionOS version: Visi
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RealityView content disappears when selecting Lock In Place on visionOS
I'm experiencing an issue where all RealityView content disappears when the user selects Lock In Place from the window management menu (long press on close button). Follow Me works correctly and this happens in Testflight builds only not reproducible when I run locally I have reproduced this with a minimal project containing nothing but a simple red cube — no custom anchors, no app state, no dependencies. Steps to Reproduce: Open an ImmersiveSpace A red cube is placed 1m in front of the user via RealityView Long press the X button on any floating window Select Lock In Place The cube disappears immediately Expected: Cube remains visible after window is locked Actual: Cube disappears. Note: Follow Me does NOT reproduce this issue. Minimal reproducible code: struct ImmersiveView: View { var body: some View { RealityView { content in let cube = ModelEntity( mesh: .generateBox(size: 0.3), materials: [SimpleMaterial(color: .red, isMetallic: false)] ) cube.setPosition(SIMD3(0, 1.5, -1), relativeTo: nil) content.add(
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AccessoryNotification Demo
I am planning to run the AccessoryNotifications framework on xcode26.4 and ios26.4, please refer to the documentation https://developer.apple.com/documentation/accessorynotifications I couldn't find a complete demo, but I found a demo based on AccessorySetup Kit, ASK Sample https://docs-assets.developer.apple.com/published/89f5eef578ef/SettingUpAndAuthorizingABluetoothAccessory.zip. So I plan to practice the entire process of AccessoryNotifications based on this demo. Find accessories based on ASK Sample and connect them, OK Call requestForwarding (for:), OK Add AccessoryData Provider extension to receive system notifications But this step failed. I added an extension according to the documentation, but the following method will not be executed func activate(for session: NotificationsForwarding.Session) func add(notification: AccessoryNotification alertingContext: AlertingContext, alertCoordinator: AlertCoordinating) {} I found the following error log in console.app Error 16:38:17.582340+0800 usernot
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Reply to CXCallUpdate not working for outgoing calls
I’m facing the same issue and haven’t been able to update the remote handle for outgoing calls. Initially, I start the call by setting the callee’s phone number as the value of the CXHandle. However, during the call, the caller can add more participants. At that point, I need to update the remote handle to store a call ID instead, so I can later retrieve it and initiate a group call from the device’s recent call logs. The problem is that updating the remote handle doesn’t seem to work, it keeps the initial value and does not reflect any changes. This issue only occurs for outgoing calls, incoming calls behave as expected. Is there any solution for this?
Topic: App & System Services SubTopic: General Tags:
1w
AlarmKit leaves an empty zombie Live Activity in Dynamic Island after swipe-dismiss while unlocked
Hi, We are the developers of Morning Call (https://morningcall.info), and we believe we may have identified an AlarmKit / system UI bug on iPhone. We can reproduce the same behavior not only in our app, but also in Apple’s official AlarmKit sample app, which strongly suggests this is a framework or system-level issue rather than an app-specific bug. Demonstration Video of producing zombie Live Activity https://www.youtube.com/watch?v=cZdF3oc8dVI Related Thread https://developer.apple.com/forums/thread/812006 https://developer.apple.com/forums/thread/817305 https://developer.apple.com/forums/thread/807335 Environment iPhone with Dynamic Island Alarm created using AlarmKit Device is unlocked when the alarm begins alerting Steps to reproduce Schedule an AlarmKit alarm. Wait for the alarm to alert while the device is unlocked. The alarm appears in Dynamic Island. Instead of tapping the intended stop or dismiss button, swipe the Dynamic Island presentation away. Expected result The alarm should b
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146
1w
Building Real-Time Voice Input on macOS 26 with SpeechAnalyzer + ScreenCaptureKit
We built an open-source macOS menu bar app that turns speech into text and pastes it into the active app — using SpeechAnalyzer for on-device transcription, ScreenCaptureKit + Vision for screen-aware context, and FluidAudio for speaker diarization in meeting mode. Here's what we learned shipping it on macOS 26. GitHub: github.com/Marvinngg/ambient-voice Architecture The app has two modes: hotkey dictation (press to talk, release to inject) and meeting recording (continuous transcription with a floating panel). Dictation Mode Audio capture uses AVCaptureSession (more on why below). The captured audio feeds into SpeechAnalyzer via an AsyncStream: let transcriber = SpeechTranscriber( locale: locale, transcriptionOptions: [], reportingOptions: [.volatileResults, .alternativeTranscriptions], attributeOptions: [.audioTimeRange, .transcriptionConfidence] ) let analyzer = SpeechAnalyzer(modules: [transcriber]) let (inputSequence, inputBuilder) = AsyncStream.makeStream() try await analyzer.start(inputSequence: inputSe
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384
1w
Building Real-Time Voice Input on macOS 26 with SpeechAnalyzer + ScreenCaptureKit
We built an open-source macOS menu bar app that turns speech into text and pastes it into the active app — using SpeechAnalyzer for on-device transcription, ScreenCaptureKit + Vision for screen-aware context, and FluidAudio for speaker diarization in meeting mode. Here's what we learned shipping it on macOS 26. GitHub: github.com/Marvinngg/ambient-voice Architecture The app has two modes: hotkey dictation (press to talk, release to inject) and meeting recording (continuous transcription with a floating panel). Dictation Mode Audio capture uses AVCaptureSession (more on why below). The captured audio feeds into SpeechAnalyzer via an AsyncStream: let transcriber = SpeechTranscriber( locale: locale, transcriptionOptions: [], reportingOptions: [.volatileResults, .alternativeTranscriptions], attributeOptions: [.audioTimeRange, .transcriptionConfidence] ) let analyzer = SpeechAnalyzer(modules: [transcriber]) let (inputSequence, inputBuilder) = AsyncStream.makeStream() try await analyzer.start(inputSequence: inputSe
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366
1w
System-wide deadlock in removexattr from revisiond / APFS
System-wide deadlock in removexattr from revisiond / APFS We're experiencing a deadlock on certains systems when our software is installed, which is causing side effects in our process (and likely others) such as blocked queues and increased memory usage. According to the spindump, revisiond appears to be holding an exclusive lock within the kernel. Process: revisiond [426] UUID: 5E9B9E04-984B-31AD-A4FF-A1A90B7D53A1 Path: /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Support/revisiond Codesigning ID: com.apple.revisiond Shared Cache: 25AE5A2A-FE2A-3998-8D4E-F3C5C6E6CEB6 slid base address 0x189834000, slide 0x9834000 (System Primary) Architecture: arm64e Parent: launchd [1] UID: 0 Sudden Term: Tracked Memory Limit: 50MB Jetsam Priority: 40 Footprint: 6225 KB Time Since Fork: 1740319s Num samples: 940 (1-940) Num threads: 5 Note: 1 idle work queue thread omitted [...] Thread 0xc0616d 940 samples (1-940) priority 46 (base 4) last ran 241692.754s ago 940 start_wqthread + 8 (libsystem_
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Reply to The iOS CallKit end my call without user action.
By analysis the log, seems the following 3 calls has been ended by system callkit (Not mainly trigger the end call): I'm not sure I follow the meaning of your log data. How do you know no user action was involved? Both calls are ending ~1s after the report which is with the range of human action, particularly if some kind of hardware action like pushing the side button of the phone or blocking through a headset's physical button is involved. @apple Do you have similar report that the iOS CallKit End the call withtour user action? No, not that I'm aware of. __ Kevin Elliott DTS Engineer, CoreOS/Hardware
Topic: App & System Services SubTopic: General Tags:
1w
Reply to DriverKit Entitlement Model Has No Viable Path for Open Source and Community-Maintained Drivers
A free or reduced-cost entitlement path for non-commercial volunteer-maintained drivers If you haven't already, please file a bug asking for the dev-only entitlements to be enabled on free developer accounts, and post the bug number back here. I can't promise it will happen, but it's an interesting idea that I don't think we've really considered. Published approval criteria and timelines so projects can plan accordingly Unfortunately, publishing truly formal criteria is much more difficult than it sounds since, in practice, it's very difficult to come up with a criteria set that EXACTLY covers every reasonable use case while also excluding every possible unreasonable use case... and that assumes we could even come up with every use case. However, on this point: Even if the developer is a professional company, some legacy hardware will go unsupported because of a lack of support from the vendor. Providing a way for users who need access to older hardware would be needed. We understand that the nature
Topic: App & System Services SubTopic: Drivers Tags:
1w
Dev Acct membership enrollment limbo
I signed up for membership on Monday March 16th. It took my credit card info and put me in ‘Pending’ state. My cc was charges $99 but when I go back to my account it has a box for me to continue to signup for membership where it asks to charge my account again. I tried using the account support where it asks to with provider a phone number to call me or to send an email. I chose phone. It called me almost immediately but it was already in the middle of explaining options to select. And before I could get to my keypad it said that my time had expired. ‘Good Bye’. I went back to try again and saw a case id assigned. But it would not let me do another callback or email. Instead I got “Error processing your request”. I’ve tried for 3 hours trying to find another channel to get help. They have my money and I dont have membership. can anyone suggest where I go from here?
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AVAudioFile.read extremely slow after seeking in FLAC and MP3 files
I'm developing an audio player app that uses AVAudioFile to read PCM data from various formats. I'm experiencing severe performance issues when seeking in FLAC, while other compressed formats (M4A/AAC) work correctly. I don't intend to use them in my app, but I also tested mp3 files just by curiosity and they also have this issue. Environment: macOS 26 (Tahoe) Xcode 26.3 Apple Silicon (M1) The issue: After setting AVAudioFile.framePosition to a position mid-file, the subsequent call to AVAudioFile.read(into:frameCount:) blocks for an unreasonable amount of time for FLAC and MP3 files. The delay scales linearly with the seek target, seeking near the beginning is fast, seeking toward the end is proportionally slower, which suggests the decoder is decoding linearly from the beginning of the file rather than using any seek index. (My app deals with “images” of Audio CDs ripped as a single long audio file.) The issue is particularly severe when reading files from an SMB network share (server on Ethernet, client on
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124
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1w
“Desktop & Documents Folders” feature in iCloud Drive.
Dear Apple Support, I would like to raise a concern regarding the behavior of the “Desktop & Documents Folders” feature in iCloud Drive. From a business and development standpoint, the fact that folders may be automatically moved or created without clear and explicit user awareness is quite concerning. File system behavior is something users generally expect to remain predictable and fully under their control. In particular, when working in development environments, even small and unintended changes to folder structures can lead to issues such as broken file paths, build errors, or inconsistencies in project setups. The possibility that such changes may occur automatically introduces an element of uncertainty that is difficult to manage in professional workflows. Additionally, there are security considerations. For example, if sensitive files such as configuration data or API keys are temporarily stored on the Desktop, the possibility that they could be unintentionally synced to the cloud raises
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1
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0
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372
Activity
1w
sandbox purchase completes but app review gets stuck
Hi all, currently using auto renewable subscriptions (monthly + yearly) using RevenueCat. App Review on iPhone 17 Pro Max and iPad Air 11 (M3) running iOS/iPadOS 26.3.1 reports that after attempting to purchase a subscription in sandbox, the subscription screen loads indefinitely / they can’t proceed (Guideline 2.1(b)). I can reproduce successful purchases on physical devices via TestFlight using fresh sandbox tester accounts (along with 3 other internal users), and I’ve implemented post-purchase syncPurchases() + CustomerInfo refresh/backoff, restore fallback, and a dedicated “confirming purchase” screen to avoid the paywall blocking. Has anyone seen review-environment sandbox sessions where purchase succeeds but entitlement/receipt validation never completes on certain devices/OS versions, and is there any recommended approach for making review more reliable? Currently have another review pending and I attached a screen recording of everything working with a fresh sandbox account + physica
Replies
1
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0
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103
Activity
1w
RealityView content disappears when selecting Lock In Place on visionOS
Hi, I'm experiencing an issue where all RealityView content disappears when the user selects Lock In Place from the window management menu (long press on close button). Follow Me works correctly and this happens in Testflight builds only not reproducible when I run locally I have reproduced this with a minimal project containing nothing but a simple red cube — no custom anchors, no app state, no dependencies. Steps to Reproduce: Open an ImmersiveSpace. A red cube is placed 1m in front of the user via RealityView. Long press the X button on any floating window Select Lock In Place. The cube disappears immediately. Expected: Cube remains visible after window is locked Actual: Cube disappears. Minimal reproducible code: var body: some View { RealityView { content in let cube = ModelEntity( mesh: .generateBox(size: 0.3), materials: [SimpleMaterial(color: .red, isMetallic: false)] ) cube.setPosition(SIMD3(0, 1.5, -1), relativeTo: nil) content.add(cube) } } } Device: Apple Vision Pro visionOS version: Visi
Replies
3
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487
Activity
1w
RealityView content disappears when selecting Lock In Place on visionOS
I'm experiencing an issue where all RealityView content disappears when the user selects Lock In Place from the window management menu (long press on close button). Follow Me works correctly and this happens in Testflight builds only not reproducible when I run locally I have reproduced this with a minimal project containing nothing but a simple red cube — no custom anchors, no app state, no dependencies. Steps to Reproduce: Open an ImmersiveSpace A red cube is placed 1m in front of the user via RealityView Long press the X button on any floating window Select Lock In Place The cube disappears immediately Expected: Cube remains visible after window is locked Actual: Cube disappears. Note: Follow Me does NOT reproduce this issue. Minimal reproducible code: struct ImmersiveView: View { var body: some View { RealityView { content in let cube = ModelEntity( mesh: .generateBox(size: 0.3), materials: [SimpleMaterial(color: .red, isMetallic: false)] ) cube.setPosition(SIMD3(0, 1.5, -1), relativeTo: nil) content.add(
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0
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0
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288
Activity
1w
AccessoryNotification Demo
I am planning to run the AccessoryNotifications framework on xcode26.4 and ios26.4, please refer to the documentation https://developer.apple.com/documentation/accessorynotifications I couldn't find a complete demo, but I found a demo based on AccessorySetup Kit, ASK Sample https://docs-assets.developer.apple.com/published/89f5eef578ef/SettingUpAndAuthorizingABluetoothAccessory.zip. So I plan to practice the entire process of AccessoryNotifications based on this demo. Find accessories based on ASK Sample and connect them, OK Call requestForwarding (for:), OK Add AccessoryData Provider extension to receive system notifications But this step failed. I added an extension according to the documentation, but the following method will not be executed func activate(for session: NotificationsForwarding.Session) func add(notification: AccessoryNotification alertingContext: AlertingContext, alertCoordinator: AlertCoordinating) {} I found the following error log in console.app Error 16:38:17.582340+0800 usernot
Replies
0
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52
Activity
1w
Reply to CXCallUpdate not working for outgoing calls
I’m facing the same issue and haven’t been able to update the remote handle for outgoing calls. Initially, I start the call by setting the callee’s phone number as the value of the CXHandle. However, during the call, the caller can add more participants. At that point, I need to update the remote handle to store a call ID instead, so I can later retrieve it and initiate a group call from the device’s recent call logs. The problem is that updating the remote handle doesn’t seem to work, it keeps the initial value and does not reflect any changes. This issue only occurs for outgoing calls, incoming calls behave as expected. Is there any solution for this?
Topic: App & System Services SubTopic: General Tags:
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1w
Apple Vision Pro Usecase
Use case proposal: immersive mental visualisation and manifestation experiences on visionOS I'd like to open a discussion around a use case I believe is currently missing from the visionOS ecosystem
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56
Activity
1w
AlarmKit leaves an empty zombie Live Activity in Dynamic Island after swipe-dismiss while unlocked
Hi, We are the developers of Morning Call (https://morningcall.info), and we believe we may have identified an AlarmKit / system UI bug on iPhone. We can reproduce the same behavior not only in our app, but also in Apple’s official AlarmKit sample app, which strongly suggests this is a framework or system-level issue rather than an app-specific bug. Demonstration Video of producing zombie Live Activity https://www.youtube.com/watch?v=cZdF3oc8dVI Related Thread https://developer.apple.com/forums/thread/812006 https://developer.apple.com/forums/thread/817305 https://developer.apple.com/forums/thread/807335 Environment iPhone with Dynamic Island Alarm created using AlarmKit Device is unlocked when the alarm begins alerting Steps to reproduce Schedule an AlarmKit alarm. Wait for the alarm to alert while the device is unlocked. The alarm appears in Dynamic Island. Instead of tapping the intended stop or dismiss button, swipe the Dynamic Island presentation away. Expected result The alarm should b
Replies
3
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0
Views
146
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1w
Building Real-Time Voice Input on macOS 26 with SpeechAnalyzer + ScreenCaptureKit
We built an open-source macOS menu bar app that turns speech into text and pastes it into the active app — using SpeechAnalyzer for on-device transcription, ScreenCaptureKit + Vision for screen-aware context, and FluidAudio for speaker diarization in meeting mode. Here's what we learned shipping it on macOS 26. GitHub: github.com/Marvinngg/ambient-voice Architecture The app has two modes: hotkey dictation (press to talk, release to inject) and meeting recording (continuous transcription with a floating panel). Dictation Mode Audio capture uses AVCaptureSession (more on why below). The captured audio feeds into SpeechAnalyzer via an AsyncStream: let transcriber = SpeechTranscriber( locale: locale, transcriptionOptions: [], reportingOptions: [.volatileResults, .alternativeTranscriptions], attributeOptions: [.audioTimeRange, .transcriptionConfidence] ) let analyzer = SpeechAnalyzer(modules: [transcriber]) let (inputSequence, inputBuilder) = AsyncStream.makeStream() try await analyzer.start(inputSequence: inputSe
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0
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384
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1w
Building Real-Time Voice Input on macOS 26 with SpeechAnalyzer + ScreenCaptureKit
We built an open-source macOS menu bar app that turns speech into text and pastes it into the active app — using SpeechAnalyzer for on-device transcription, ScreenCaptureKit + Vision for screen-aware context, and FluidAudio for speaker diarization in meeting mode. Here's what we learned shipping it on macOS 26. GitHub: github.com/Marvinngg/ambient-voice Architecture The app has two modes: hotkey dictation (press to talk, release to inject) and meeting recording (continuous transcription with a floating panel). Dictation Mode Audio capture uses AVCaptureSession (more on why below). The captured audio feeds into SpeechAnalyzer via an AsyncStream: let transcriber = SpeechTranscriber( locale: locale, transcriptionOptions: [], reportingOptions: [.volatileResults, .alternativeTranscriptions], attributeOptions: [.audioTimeRange, .transcriptionConfidence] ) let analyzer = SpeechAnalyzer(modules: [transcriber]) let (inputSequence, inputBuilder) = AsyncStream.makeStream() try await analyzer.start(inputSequence: inputSe
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0
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366
Activity
1w
System-wide deadlock in removexattr from revisiond / APFS
System-wide deadlock in removexattr from revisiond / APFS We're experiencing a deadlock on certains systems when our software is installed, which is causing side effects in our process (and likely others) such as blocked queues and increased memory usage. According to the spindump, revisiond appears to be holding an exclusive lock within the kernel. Process: revisiond [426] UUID: 5E9B9E04-984B-31AD-A4FF-A1A90B7D53A1 Path: /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Support/revisiond Codesigning ID: com.apple.revisiond Shared Cache: 25AE5A2A-FE2A-3998-8D4E-F3C5C6E6CEB6 slid base address 0x189834000, slide 0x9834000 (System Primary) Architecture: arm64e Parent: launchd [1] UID: 0 Sudden Term: Tracked Memory Limit: 50MB Jetsam Priority: 40 Footprint: 6225 KB Time Since Fork: 1740319s Num samples: 940 (1-940) Num threads: 5 Note: 1 idle work queue thread omitted [...] Thread 0xc0616d 940 samples (1-940) priority 46 (base 4) last ran 241692.754s ago 940 start_wqthread + 8 (libsystem_
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19
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516
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1w
Reply to The iOS CallKit end my call without user action.
By analysis the log, seems the following 3 calls has been ended by system callkit (Not mainly trigger the end call): I'm not sure I follow the meaning of your log data. How do you know no user action was involved? Both calls are ending ~1s after the report which is with the range of human action, particularly if some kind of hardware action like pushing the side button of the phone or blocking through a headset's physical button is involved. @apple Do you have similar report that the iOS CallKit End the call withtour user action? No, not that I'm aware of. __ Kevin Elliott DTS Engineer, CoreOS/Hardware
Topic: App & System Services SubTopic: General Tags:
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Reply to DriverKit Entitlement Model Has No Viable Path for Open Source and Community-Maintained Drivers
A free or reduced-cost entitlement path for non-commercial volunteer-maintained drivers If you haven't already, please file a bug asking for the dev-only entitlements to be enabled on free developer accounts, and post the bug number back here. I can't promise it will happen, but it's an interesting idea that I don't think we've really considered. Published approval criteria and timelines so projects can plan accordingly Unfortunately, publishing truly formal criteria is much more difficult than it sounds since, in practice, it's very difficult to come up with a criteria set that EXACTLY covers every reasonable use case while also excluding every possible unreasonable use case... and that assumes we could even come up with every use case. However, on this point: Even if the developer is a professional company, some legacy hardware will go unsupported because of a lack of support from the vendor. Providing a way for users who need access to older hardware would be needed. We understand that the nature
Topic: App & System Services SubTopic: Drivers Tags:
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Dev Acct membership enrollment limbo
I signed up for membership on Monday March 16th. It took my credit card info and put me in ‘Pending’ state. My cc was charges $99 but when I go back to my account it has a box for me to continue to signup for membership where it asks to charge my account again. I tried using the account support where it asks to with provider a phone number to call me or to send an email. I chose phone. It called me almost immediately but it was already in the middle of explaining options to select. And before I could get to my keypad it said that my time had expired. ‘Good Bye’. I went back to try again and saw a case id assigned. But it would not let me do another callback or email. Instead I got “Error processing your request”. I’ve tried for 3 hours trying to find another channel to get help. They have my money and I dont have membership. can anyone suggest where I go from here?
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2
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115
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1w