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“We are unable to process your request”

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Developer Program Enrollment is still failed
Hi Apple Team, Today I must to report this error because if this error don't get a fix soon, there will no be anymore new developers in Apple Community who is enrolled to the Apple Developer Program. This error I getting constantly is from last year and it's not fixed yet. After I chose Developer Account Type, select agree and continue, I'm constantly redirected to this page: Enroll - Apple Developer - https://developer.apple.com/enroll/error And the Error message I recieved from that page is: Error Message: We are unable to process your request. An unknown error occurred. I double checked and I meet all the requirements to enroll to Apple Developer Program but still doesn't work. From Developer Tools Option in Microsoft Edge browser (Chromium-based), I got this error - you can try to look closely to this error and maybe you can fix Enrollment problem with fixing those errors: Console log: [localizationService] Key not found: appnav.meta.description npm.angular.bundle.js?v=34d2:1 Error: Fail
1
0
643
Jul ’22
Unable to request authorization for sensors using SensorKit
I am attempting to test out SensorKit in Xcode 12 Beta 3 and haven't been able to request authorization for a set of sensors using SRSensorReader.requestAuthorization(sensors:) - https://developer.apple.com/documentation/sensorkit/srsensorreader/3377656-requestauthorization. I've added keys to my Info.plist after seeing error messages that they were missing but I'm stuck on this one: [AuthorizationPrompt] Error Domain=SRErrorDomain Code=8197 Your bundle's Info.plist must have an NSSensorKitUsageDetail key UserInfo={NSLocalizedDescription=Your bundle's Info.plist must have an NSSensorKitUsageDetail key} I've added a (string) key for NSSensorKitUsageDetail but am still seeing this error. Does this key need to be a different type or am I missing something else or is this a bug?
1
0
1.1k
Jul ’20
Unable to request User-Assigned Device Name Entitlement
I'm working on a project that will also support a My Devices web portal. For making this work, we need the name that a user did assign to the device. In the documentation there is a link to apply for the com.apple.developer.device-information.user-assigned-device-name entitlement but the link is going nowhere for me. How to request the com.apple.developer.device-information.user-assigned-device-name entitlement from here? Apple Documentation: https://developer.apple.com/documentation/bundleresources/entitlements/com_apple_developer_device-information_user-assigned-device-name Link to request the entitlement: https://developer.apple.com/contact/request/user-assigned-device-name/ WWDC 2022 session where this entitlement is described: https://developer.apple.com/videos/play/wwdc2022/10096
1
0
842
May ’23
Request for Guidance on App Approval Process
We recently submitted our app, for approval, but unfortunately, it has not been approved. Our team has worked diligently to incorporate innovative ideas, fresh designs, and unique features that we believe offer significant value to users. We’ve carefully followed the guidelines and ensured that all aspects of the app, including user data safety and security, meet industry standards. Despite our efforts, we’ve encountered difficulties in getting the app approved. We would greatly appreciate your insights into the specific reasons for the denial and any areas that may require further improvement. Any sort of help or guidance will be much appreciated.
2
0
659
Aug ’24
Error when registering for Apple Developer Program
Long story short, I've been trying to register for the Apple Developer Program for a few days with no luck. I keep getting a We're unable to process your request message, with the following network response: {responseId:ed009d41-2d2c-4212-98cf-e44fe0f882d8, resultCode:202018, resultString:Your request could not be processed, userString:Your request could not be processed, creationTimestamp:2022-03-05T19:01:01Z, userLocale:en_US, requestUrl:https://developer.apple.com/services-enrollment/submitIndividualEnrollment, httpCode:406} I have looked through various threads on this, e.g. here but none of the suggested solutions help. To make things more interesting, Apple also insists that I'm trying to register as a company even though I'm an individual (I always get redirected to https://developer.apple.com/enroll/organization/details/edit/signing-authority when I go to https://developer.apple.com/enroll). I am at my wits end - I've tried using a different AppleI
3
0
2.6k
Mar ’22
Unable to request an access token from Search Ads Api
Hi, I'm trying to follow the guide for implementing OAuth for Apple Search Ads Api: https://developer.apple.com/documentation/apple_search_ads/implementing_oauth_for_the_apple_search_ads_api I've created both keys, uploaded the public one, generated the JWT. Something goes wrong when I try to request the access token. Everything sent with Curl, Insomnia or Postman generates a 400 response with invalid_client as data. I've used a JWT debugger to make sure that the client secret I have sent is correct. The request is sent as a POST, with the header and params set like in the example from the documentation. What could possibly be wrong? There is nothing in the documentation regarding invalid_client. Best regards Mike
1
0
1.6k
Sep ’21
Reply to "Unable to Complete Request" error
I am encountering an error where, on some devices, the purchase process works fine, but on others, I receive the error: Unable to complete request, with no additional information. The products are loading correctly, but the error occurs when I attempt to make a purchase. What could be the possible causes for this error, and under what conditions might it occur?
Jan ’25
Add tracks to "Unable to parse request body"
Hi,I sometime got this error message when trying to add tracks to a playlist with the Apple Music API without specific reason (as my code is always the same):{errors:[{id:BBHVSNE2ESJ2SB24UDX7RAUJLE,title:Invalid Request Body,detail:Unable to parse request body,status:400,code:40007}]}Seems to be an error with some track IDs sent, but can't reproduce as the same request will sometime work/sometime no.The error message is not specific, must be improved and having more details.Here's the associate data field with IDs:[{id:1443234959,type:songs},{id:260758659,type:songs},{id:1440822258,type:songs},{id:1440822404,type:songs},{id:201274644,type:songs},{id:295784137,type:songs},{id:1443299896,type:songs},{id:1281713004,type:songs},{id:606057317,type:songs},{id:606057325,type:songs},{id:663114226,type:songs},{id:606057321,type:songs},{id:676287692,type:songs},{id:251948354,type:songs},{id:576655099,type:songs},{id:573962555,type:songs},{id:465744628,type:songs},{id:510168339,type:songs},{id
12
0
2.4k
Aug ’19
Unable to reconnect Xcode Cloud after disabling it (still processing opt-out)
Hi everyone, After disabling Xcode Cloud for my team, I tried to enable it again for my product. However, I keep seeing this message when reconnecting to my source control: Connecting Xcode Cloud with your source control provider was incomplete. Products cannot be configured to use Xcode Cloud while your team’s opt-out request is being processed. It’s been about a week since I disabled it, but I still can’t re-enable Xcode Cloud. I’ve tried reconnecting through GitHub and Bitbucket, and both show the same message. Could anyone share: How long does this “processing” phase usually take? Is there a way to check or request reactivation manually? Team type: Organization Region: Japan Thank you in advance for any suggestions or similar experiences!
1
0
111
Oct ’25
Reply to How long will it take to request Family Controls?
Hello TaoDu, I assume you mean the Family Controls entitlement? If so, each entitlement has its own review process and timeline. Depending on the volume of requests, responses may take longer than expected. The team should contact you with further instructions if there are any issues with your request. Otherwise, you can expect to be notified when your request is approved or declined. Follow up with your original entitlement request to determine its status, provide more information about why you need this entitlement, or to learn why you were not approved. Submit a new request only if you’re unable to follow up with the current one, but be aware doing so may delay your request further. —Jason.
Topic: App & System Services SubTopic: General Tags:
Apr ’23
Fatal: CERTIFICATE_UNKNOWN: unable to find valid certification path to requested target
Hi, today I am getting this exception on our Java application, which communicates with the Apple APNS servers. Our server had worked properly for months with push notifications. certificate: ... CN=api.push.apple.com` Fatal (CERTIFICATE_UNKNOWN): PKIX path building failed: SunCertPathBuilderException: unable to find valid certification path to requested target` Complete Java exception - https://developer.apple.com/forums/content/attachment/7591f225-fc52-46e6-a1c2-db152cbb93f3 Probably this is inherent to: https://developer.apple.com/forums/thread/44866 By running: $> dig +short a api.push.apple.com api.push-apple.com.akadns.net..168.10 ... $> openssl s_client -connect 17.188.168.10:443 I got this error message: verify error:num=21:unable to verify the first certificate Complete certificate error log - https://developer.apple.com/forums/content/attachment/a6ed0d0d-7936-4481-94b5-930b70a78a45 Any idea? Thanks
2
0
2.8k
Sep ’20
Reply to In-app purchases are not transferring from Mac to iOS App Stores
Thank you - requested details now added to FB11733455. Unfortunately I can't provide a sysdiagnose as we are unable to reproduce (it works fine in our dev & test environments). We will look in to implementing Proactive Restore - it looks like a much smoother process for our customers.
Topic: App & System Services SubTopic: StoreKit Tags:
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Activity
Oct ’22
Enrollment process is stuck and we are unable to communicate
We're trying to contact Apple support on multiple occasions, but we receive no resposne from them for 3 month. List of ticket IDs we've tried so far: 102451656333, 102546941775, 102540895314, 102536745978, 102525689698. We want to enroll as a business account.
Replies
1
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0
Views
65
Activity
Mar ’25
Developer Program Enrollment is still failed
Hi Apple Team, Today I must to report this error because if this error don't get a fix soon, there will no be anymore new developers in Apple Community who is enrolled to the Apple Developer Program. This error I getting constantly is from last year and it's not fixed yet. After I chose Developer Account Type, select agree and continue, I'm constantly redirected to this page: Enroll - Apple Developer - https://developer.apple.com/enroll/error And the Error message I recieved from that page is: Error Message: We are unable to process your request. An unknown error occurred. I double checked and I meet all the requirements to enroll to Apple Developer Program but still doesn't work. From Developer Tools Option in Microsoft Edge browser (Chromium-based), I got this error - you can try to look closely to this error and maybe you can fix Enrollment problem with fixing those errors: Console log: [localizationService] Key not found: appnav.meta.description npm.angular.bundle.js?v=34d2:1 Error: Fail
Replies
1
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0
Views
643
Activity
Jul ’22
Unable to process application at this time due to the following error: Missing or invalid signature.
I have the following error with Xcode 10 version: Unable to process application at this time due to the following error: Missing or invalid signature. when I want to upload my application to the appStore, help please how can i solve this error.
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1
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0
Views
1.2k
Activity
Jul ’22
Unable to request authorization for sensors using SensorKit
I am attempting to test out SensorKit in Xcode 12 Beta 3 and haven't been able to request authorization for a set of sensors using SRSensorReader.requestAuthorization(sensors:) - https://developer.apple.com/documentation/sensorkit/srsensorreader/3377656-requestauthorization. I've added keys to my Info.plist after seeing error messages that they were missing but I'm stuck on this one: [AuthorizationPrompt] Error Domain=SRErrorDomain Code=8197 Your bundle's Info.plist must have an NSSensorKitUsageDetail key UserInfo={NSLocalizedDescription=Your bundle's Info.plist must have an NSSensorKitUsageDetail key} I've added a (string) key for NSSensorKitUsageDetail but am still seeing this error. Does this key need to be a different type or am I missing something else or is this a bug?
Replies
1
Boosts
0
Views
1.1k
Activity
Jul ’20
Unable to request User-Assigned Device Name Entitlement
I'm working on a project that will also support a My Devices web portal. For making this work, we need the name that a user did assign to the device. In the documentation there is a link to apply for the com.apple.developer.device-information.user-assigned-device-name entitlement but the link is going nowhere for me. How to request the com.apple.developer.device-information.user-assigned-device-name entitlement from here? Apple Documentation: https://developer.apple.com/documentation/bundleresources/entitlements/com_apple_developer_device-information_user-assigned-device-name Link to request the entitlement: https://developer.apple.com/contact/request/user-assigned-device-name/ WWDC 2022 session where this entitlement is described: https://developer.apple.com/videos/play/wwdc2022/10096
Replies
1
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0
Views
842
Activity
May ’23
"We can’t process your request." Error on "Add Existing Testers" to Testflight build
Can't add existing testers to build, because error We can’t process your request. Try reloading the page. If the problem persists, contact us. f7c1a535-feb8-43da-8fd6-3d7da9ddbe12 appears
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0
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0
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416
Activity
Dec ’21
Request for Guidance on App Approval Process
We recently submitted our app, for approval, but unfortunately, it has not been approved. Our team has worked diligently to incorporate innovative ideas, fresh designs, and unique features that we believe offer significant value to users. We’ve carefully followed the guidelines and ensured that all aspects of the app, including user data safety and security, meet industry standards. Despite our efforts, we’ve encountered difficulties in getting the app approved. We would greatly appreciate your insights into the specific reasons for the denial and any areas that may require further improvement. Any sort of help or guidance will be much appreciated.
Replies
2
Boosts
0
Views
659
Activity
Aug ’24
Error when registering for Apple Developer Program
Long story short, I've been trying to register for the Apple Developer Program for a few days with no luck. I keep getting a We're unable to process your request message, with the following network response: {responseId:ed009d41-2d2c-4212-98cf-e44fe0f882d8, resultCode:202018, resultString:Your request could not be processed, userString:Your request could not be processed, creationTimestamp:2022-03-05T19:01:01Z, userLocale:en_US, requestUrl:https://developer.apple.com/services-enrollment/submitIndividualEnrollment, httpCode:406} I have looked through various threads on this, e.g. here but none of the suggested solutions help. To make things more interesting, Apple also insists that I'm trying to register as a company even though I'm an individual (I always get redirected to https://developer.apple.com/enroll/organization/details/edit/signing-authority when I go to https://developer.apple.com/enroll). I am at my wits end - I've tried using a different AppleI
Replies
3
Boosts
0
Views
2.6k
Activity
Mar ’22
Unable to request an access token from Search Ads Api
Hi, I'm trying to follow the guide for implementing OAuth for Apple Search Ads Api: https://developer.apple.com/documentation/apple_search_ads/implementing_oauth_for_the_apple_search_ads_api I've created both keys, uploaded the public one, generated the JWT. Something goes wrong when I try to request the access token. Everything sent with Curl, Insomnia or Postman generates a 400 response with invalid_client as data. I've used a JWT debugger to make sure that the client secret I have sent is correct. The request is sent as a POST, with the header and params set like in the example from the documentation. What could possibly be wrong? There is nothing in the documentation regarding invalid_client. Best regards Mike
Replies
1
Boosts
0
Views
1.6k
Activity
Sep ’21
Reply to "Unable to Complete Request" error
I am encountering an error where, on some devices, the purchase process works fine, but on others, I receive the error: Unable to complete request, with no additional information. The products are loading correctly, but the error occurs when I attempt to make a purchase. What could be the possible causes for this error, and under what conditions might it occur?
Replies
Boosts
Views
Activity
Jan ’25
Add tracks to "Unable to parse request body"
Hi,I sometime got this error message when trying to add tracks to a playlist with the Apple Music API without specific reason (as my code is always the same):{errors:[{id:BBHVSNE2ESJ2SB24UDX7RAUJLE,title:Invalid Request Body,detail:Unable to parse request body,status:400,code:40007}]}Seems to be an error with some track IDs sent, but can't reproduce as the same request will sometime work/sometime no.The error message is not specific, must be improved and having more details.Here's the associate data field with IDs:[{id:1443234959,type:songs},{id:260758659,type:songs},{id:1440822258,type:songs},{id:1440822404,type:songs},{id:201274644,type:songs},{id:295784137,type:songs},{id:1443299896,type:songs},{id:1281713004,type:songs},{id:606057317,type:songs},{id:606057325,type:songs},{id:663114226,type:songs},{id:606057321,type:songs},{id:676287692,type:songs},{id:251948354,type:songs},{id:576655099,type:songs},{id:573962555,type:songs},{id:465744628,type:songs},{id:510168339,type:songs},{id
Replies
12
Boosts
0
Views
2.4k
Activity
Aug ’19
Unable to reconnect Xcode Cloud after disabling it (still processing opt-out)
Hi everyone, After disabling Xcode Cloud for my team, I tried to enable it again for my product. However, I keep seeing this message when reconnecting to my source control: Connecting Xcode Cloud with your source control provider was incomplete. Products cannot be configured to use Xcode Cloud while your team’s opt-out request is being processed. It’s been about a week since I disabled it, but I still can’t re-enable Xcode Cloud. I’ve tried reconnecting through GitHub and Bitbucket, and both show the same message. Could anyone share: How long does this “processing” phase usually take? Is there a way to check or request reactivation manually? Team type: Organization Region: Japan Thank you in advance for any suggestions or similar experiences!
Replies
1
Boosts
0
Views
111
Activity
Oct ’25
Reply to How long will it take to request Family Controls?
Hello TaoDu, I assume you mean the Family Controls entitlement? If so, each entitlement has its own review process and timeline. Depending on the volume of requests, responses may take longer than expected. The team should contact you with further instructions if there are any issues with your request. Otherwise, you can expect to be notified when your request is approved or declined. Follow up with your original entitlement request to determine its status, provide more information about why you need this entitlement, or to learn why you were not approved. Submit a new request only if you’re unable to follow up with the current one, but be aware doing so may delay your request further. —Jason.
Topic: App & System Services SubTopic: General Tags:
Replies
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Views
Activity
Apr ’23
Fatal: CERTIFICATE_UNKNOWN: unable to find valid certification path to requested target
Hi, today I am getting this exception on our Java application, which communicates with the Apple APNS servers. Our server had worked properly for months with push notifications. certificate: ... CN=api.push.apple.com` Fatal (CERTIFICATE_UNKNOWN): PKIX path building failed: SunCertPathBuilderException: unable to find valid certification path to requested target` Complete Java exception - https://developer.apple.com/forums/content/attachment/7591f225-fc52-46e6-a1c2-db152cbb93f3 Probably this is inherent to: https://developer.apple.com/forums/thread/44866 By running: $> dig +short a api.push.apple.com api.push-apple.com.akadns.net..168.10 ... $> openssl s_client -connect 17.188.168.10:443 I got this error message: verify error:num=21:unable to verify the first certificate Complete certificate error log - https://developer.apple.com/forums/content/attachment/a6ed0d0d-7936-4481-94b5-930b70a78a45 Any idea? Thanks
Replies
2
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0
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2.8k
Activity
Sep ’20