“Account Locked”

Have experienced an issue in all public betas of iOS 11 where, on the lock screen, if I have any email notifications from a Gmail-based account, they will disappear from the lock screen when 1) any notification is interacted with, 2) thumb is rested on the TouchID sensor to unlock the phone, but not pressed to dismiss the lock screen. Seems to be isolated to Gmail accounts, any iCloud email notifications have remained on screen under the mentioned conditions.

My institution has maintained an Apple Developer Account for 10+ years that currently has 12 apps that are published. Recently, the Apple ID that is the owner of the account has been locked. Apple says they can’t tell us why the account was locked except that it violated some terms of the icloud agreement. They also said there is nothing that they can do about it and the only thing we can do is to create a new account using a different apple ID and have all the app developers use that instead. This is not a great solution. Is there anything else we can do? Has this happened to anyone else?

I am launching an app in 1 month, but logging back into my apple account I was faced with barriers. I'm the Account Holder for a small organization enrolled in the Apple Developer Program with a current paid membership. The organization completed D-U-N-S and Apple's verification, and I need to get back into this account. The Apple Account tied to the membership shows This account has been locked for security reasons. Every recovery path fails with This Apple Account is not valid or not supported: Password reset at iforgot.apple.com Unlock and request access at iforgot.apple.com/unlock Request Access from the lock alert itself I have also tried to open a case with Apple Support through getsupport.apple.com and the Apple Support app. Both require the affected account's email before continuing, and both reject it with the same error, so I cannot get a case opened. The account owner is ready to verify identity and has the tr

Dear Apple Developer Community, I hope this message finds you well. I'm seeking guidance regarding an issue with my Apple Developer account and the future status of my app. Issue Summary: Account Status: My Apple Developer account has been locked (cannot be used) without any clear reason. Despite contacting both Apple Support and Apple Developer Support, I haven't received a workable solution to regain access. App Status: Currently, my mobile app remains visible and downloadable on the Apple App Store. Concerns: Future of the App: I'm concerned about the future availability of my app. I've heard that apps associated with locked or inactive developer accounts might be archived or removed after a certain period. Is this accurate? If so, what is the typical timeframe for such actions? Similar Experiences: Has anyone in the community encountered a similar situation with their developer account being locked and cannot be used? If so, were you

Hello Apple Developer Community, I’m hoping someone can advise me on a serious issue. Our organization’s Apple Developer Program account has been effectively locked because our Account Holder’s Apple ID is inaccessible. We think it may have been an invalid password entered that triggered this. I need to either unlock that Apple ID or transfer the Account Holder role so we can manage our company's business apps. I have reached out to Apple Developer Support, but they only sent the link to the reset link that I told them I already tried. The unlock page just tells me it's locked. No other recourse. Our company requires the app to operate. We have another admin access through another Apple ID. but to transfer the Account Holder role, it can only be initiated by the current Account Holder, which is impossible at this point. If anyone has encountered a similar issue or knows a more efficient route to escalate, I’d be extremely grateful for your insight

Hello Apple Developer Community, I need some assistance with my account. I created a new developer account for a new project I am working on, and paid the apple developer fee. Everything was working fine for a few weeks, I was able to get my app on TestFlight and invite testers to it, as well as push updates and get feedback. The testers were family/business partners. As of a few days ago, I was locked out of my account. I first tried resetting my password, and was then met with an email claiming my account was locked with no additional information. I am trying to understand how I can either unlock my account, or transfer my existing app to a new account, so that I do not have to bother my users with downloading a new app. Additionally, I would like some help in understanding how I can safeguard myself from this issue in the future, especially given this would not be fun if my app were published. Could anyone please assist me, provide me

Hello Apple Developer Community, I'm hoping someone can advise me on a serious issue. Our organization's Apple Developer Program account has been effectively locked because our Account Holder's Apple ID is inaccessible. I need to unlock that Apple ID so we can manage our apps. I've already reached out to Apple Developer Support, but so far, I haven't received a response. This situation is critical because our clients rely on us to maintain and update our apps. Key details (some info is masked for privacy): • We're enrolled as an Organization/Company. • The current Account Holder's Apple ID is locked and cannot perform any actions. • No other accounts have admin access. If anyone has encountered a similar issue or knows a more efficient route to escalate, I'd be extremely grateful for your insights. Thanks in advance for any advice you can share. This is critical to our organization, and we'd appreciate any pointers on how to navigate or expedite the suppor

Hello, I was wondering if anyone else was having this issue with xcode. Whenever I try to sign an app, I get error code -36607, followed by a prompt on my phone saying that my account is locked for security reasons and my password needs to be reset. This has been happening every time I sign and install and app, and I have changed my password 3 times this month, is there any way to disable this security feature? Has anyone else been having this issue?

Hi, Our developer account was locked more than a week ago, while we still have an active Apple store app, which requires a new deploy with some bug fixes. We tried contacting Apple support in redeeming the access back and on the phone we have achieved nothing. Does anybody encountered a similar issue and how did you solved it ?

I am the sole administrator of a paid company Apple Developer account, and as of today I’m completely locked out everywhere: I cannot sign in to App Store Connect, developer.apple.com, or even account.apple.com. Every login attempt returns either “Please verify your account information and try again” or “This account is locked and can’t be used.” I have never changed my password, Two-Factor Authentication is enabled and delivering codes, there are no pending agreements or banking/tax forms, and I see no unrecognized devices in my account. I’ve tried multiple networks, browsers, and devices, and I’ve already contacted Apple Support—yet no explanation or resolution has been provided. This total lockout is preventing our app submissions from moving forward and putting our entire release schedule at risk. I need: A clear, specific reason why my corporate Developer account has been locked. Any immediate steps or known workarounds to restore fu

Hello Apple Developer Community, I’m hoping someone can advise me on a serious issue. Our organization’s Apple Developer Program account has been effectively locked because our Account Holder’s Apple ID is inaccessible. I need to either unlock that Apple ID or transfer the Account Holder role so we can manage our apps. I’ve already reached out to Apple Developer Support, but so far, I haven’t received a response. This situation is critical because our clients rely on us to maintain and update our apps. Key details (some info is masked for privacy): • We’re enrolled as an Organization/Company. • The current Account Holder’s Apple ID is locked and cannot perform any actions. • I have admin/manager access through another Apple ID. I’ve reviewed the documentation on transferring the Account Holder role, but it appears the transfer can only be initiated by the current Account Holder, which is impossible at this point. If anyone has encountered

The customer's ABM account has been locked，i can't get token with DEP Server Token.Is there any ways to release device from ABM with some api or softwares. I hope no remote management page during the activation process settings after i restore factory settings. Thanks in advance.

Hello, I am an employee of EVN Corporation, the largest energy corporation in Vietnam. Our corporation has been developing mobile applications on the iOS platform since 2017 and has purchased several development accounts, including these two accounts: (developer) and (Enterprise Developer). However, both accounts are experiencing issues and cannot log in to developer.apple.com to continue development. Upon investigation, our accounts may have been flagged for violating certain Apple terms, however, we did not receive any notification via email. We sincerely hope that you can identify our specific issues and help us resolve them to restore these accounts. Thank you very much! Note: For privacy and security reasons, it might be better to mask or remove the actual email addresses when posting publicly. Would you like me to provide information about common reasons for Apple Developer account suspension and steps for resolution?