Account Locked

Dear Apple Developer Community, I hope this message finds you well. I'm seeking guidance regarding an issue with my Apple Developer account and the future status of my app. Issue Summary: Account Status: My Apple Developer account has been locked (cannot be used) without any clear reason. Despite contacting both Apple Support and Apple Developer Support, I haven't received a workable solution to regain access. App Status: Currently, my mobile app remains visible and downloadable on the Apple App Store. Concerns: Future of the App: I'm concerned about the future availability of my app. I've heard that apps associated with locked or inactive developer accounts might be archived or removed after a certain period. Is this accurate? If so, what is the typical timeframe for such actions? Similar Experiences: Has anyone in the community encountered a similar situation with their developer account being locked and cannot be used? If so, were you

Hello Apple Developer Community, I need some assistance with my account. I created a new developer account for a new project I am working on, and paid the apple developer fee. Everything was working fine for a few weeks, I was able to get my app on TestFlight and invite testers to it, as well as push updates and get feedback. The testers were family/business partners. As of a few days ago, I was locked out of my account. I first tried resetting my password, and was then met with an email claiming my account was locked with no additional information. I am trying to understand how I can either unlock my account, or transfer my existing app to a new account, so that I do not have to bother my users with downloading a new app. Additionally, I would like some help in understanding how I can safeguard myself from this issue in the future, especially given this would not be fun if my app were published. Could anyone please assist me, provide me

Hello Apple Developer Community, I'm hoping someone can advise me on a serious issue. Our organization's Apple Developer Program account has been effectively locked because our Account Holder's Apple ID is inaccessible. I need to unlock that Apple ID so we can manage our apps. I've already reached out to Apple Developer Support, but so far, I haven't received a response. This situation is critical because our clients rely on us to maintain and update our apps. Key details (some info is masked for privacy): • We're enrolled as an Organization/Company. • The current Account Holder's Apple ID is locked and cannot perform any actions. • No other accounts have admin access. If anyone has encountered a similar issue or knows a more efficient route to escalate, I'd be extremely grateful for your insights. Thanks in advance for any advice you can share. This is critical to our organization, and we'd appreciate any pointers on how to navigate or expedite the suppor

Hello, I was wondering if anyone else was having this issue with xcode. Whenever I try to sign an app, I get error code -36607, followed by a prompt on my phone saying that my account is locked for security reasons and my password needs to be reset. This has been happening every time I sign and install and app, and I have changed my password 3 times this month, is there any way to disable this security feature? Has anyone else been having this issue?

Hi, Our developer account was locked more than a week ago, while we still have an active Apple store app, which requires a new deploy with some bug fixes. We tried contacting Apple support in redeeming the access back and on the phone we have achieved nothing. Does anybody encountered a similar issue and how did you solved it ?

I am the sole administrator of a paid company Apple Developer account, and as of today I’m completely locked out everywhere: I cannot sign in to App Store Connect, developer.apple.com, or even account.apple.com. Every login attempt returns either “Please verify your account information and try again” or “This account is locked and can’t be used.” I have never changed my password, Two-Factor Authentication is enabled and delivering codes, there are no pending agreements or banking/tax forms, and I see no unrecognized devices in my account. I’ve tried multiple networks, browsers, and devices, and I’ve already contacted Apple Support—yet no explanation or resolution has been provided. This total lockout is preventing our app submissions from moving forward and putting our entire release schedule at risk. I need: A clear, specific reason why my corporate Developer account has been locked. Any immediate steps or known workarounds to restore fu

Hello Apple Developer Community, I’m hoping someone can advise me on a serious issue. Our organization’s Apple Developer Program account has been effectively locked because our Account Holder’s Apple ID is inaccessible. I need to either unlock that Apple ID or transfer the Account Holder role so we can manage our apps. I’ve already reached out to Apple Developer Support, but so far, I haven’t received a response. This situation is critical because our clients rely on us to maintain and update our apps. Key details (some info is masked for privacy): • We’re enrolled as an Organization/Company. • The current Account Holder’s Apple ID is locked and cannot perform any actions. • I have admin/manager access through another Apple ID. I’ve reviewed the documentation on transferring the Account Holder role, but it appears the transfer can only be initiated by the current Account Holder, which is impossible at this point. If anyone has encountered

The customer's ABM account has been locked，i can't get token with DEP Server Token.Is there any ways to release device from ABM with some api or softwares. I hope no remote management page during the activation process settings after i restore factory settings. Thanks in advance.

Hello, I am an employee of EVN Corporation, the largest energy corporation in Vietnam. Our corporation has been developing mobile applications on the iOS platform since 2017 and has purchased several development accounts, including these two accounts: (developer) and (Enterprise Developer). However, both accounts are experiencing issues and cannot log in to developer.apple.com to continue development. Upon investigation, our accounts may have been flagged for violating certain Apple terms, however, we did not receive any notification via email. We sincerely hope that you can identify our specific issues and help us resolve them to restore these accounts. Thank you very much! Note: For privacy and security reasons, it might be better to mask or remove the actual email addresses when posting publicly. Would you like me to provide information about common reasons for Apple Developer account suspension and steps for resolution?

When we try to login, the 2FA tells us to enter the code sent to our device. No one in our organisation knows what device this is going to. The back up requires us to receive a message or call to a phone number ending with 01. No one in our organisation has a number ending in 01 that it will accept.Apple must have some other method for us to get back into our developer account. Can anyone advise what we can do?Thanks

Yesterday I went to log into my Apple account for business, which is connected to my developer profile and my live production apps on the App Store right now. It said I had the wrong password - which was weird, because I definitely didn't. I went to Forget Password, and it said my account was locked and I had to request access to it. I did, and I just got an email from Apple that my request was denied. I have no idea what's going on. I didn't do anything unusual recently, and my apps haven't even been updated in about a week. I desperately need to get access to my apps again. Does anyone know what I should do here? I'm really quite panicked as again my whole business is on that account.

Dear Apple Support Community I am the Chief Operating Officer of Centrom Games, a well-respected gaming studio that has been creating high-quality apps for the iOS platform for several years. We are committed to providing engaging and innovative gaming experiences to our users while adhering to Apple's App Store Guidelines. Recently, we were shocked to discover that our Apple Developer Account had been blocked and our popular app, Bloxe, had been removed from the App Store without any prior notice or communication from Apple. This sudden action has not only caused severe damage to our company but has also left our dedicated iOS users confused and disappointed. We have reached out to the Apple Legal Department, requesting the immediate reinstatement of our developer account and the relisting of our Bloxe app on the App Store. However, we have yet to receive a response or any information regarding the specific issues that led to this action. As the COO of Centrom Games, I am reaching out to th

Currently, the Apple account being used for business purposes is locked and the license cannot be renewed. I tried unlocking and changing the password with assistance from the information center, but all failed. We would like to request support in this regard.