I found out how to request a new one. It seems my interface was giving an error when I requested it but generating the key anyway. Its unfortunate that someone like myself with so little IT accumen had to spend ~4 hours with apple on this forum and on various phone calls over the course of a week to find the right button to push. The phone support staff was completely ignorant of the certification acquisition process and kicked me to this forum and this forum has obviously been frustrating for me. I understand that Apple can't train their phone support people on all engineering related issues, but i would suggest that Apple train them on the admin related ones like this that I just went through. The solution was easy enough - it just took finding the right screen and ignoring an error code.
Topic:
Media Technologies
SubTopic:
General
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