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5.1.1

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Reply to Deletion for accounts with insurance contract.
I am not part of the App Review team, but the only accepted way to use a customer service flow (like contacting the user support desk) for account deletion is if your app is used in a highly regulated industry. I was told by App Review that the fields given as examples in App Store Review Guideline 5.1.1(ix) - highly regulated fields (such as banking and financial services, healthcare, gambling, legal cannabis use, and air travel) - are the only fields that Apple considers to be highly regulated. As long as Apple considers insurance to be a financial service, I would think that your plans for account deletion would be acceptable. I'd email Apple directly to confirm just in case.
Nov ’22
Reply to 5.1.1 account deletion issue: what is a highly regulated industry?
After 2 months, I was able to get an answer on what Apple considers to be a highly regulated industry. It turns out the examples listed in 5.1.1(ix) - highly regulated fields (such as banking and financial services, healthcare, gambling, legal cannabis use, and air travel) - are the ONLY industries that Apple considers to be highly regulated. Apple does not consider commercial fishing to be a highly regulated industry. This is extremely misleading. I submitted feedback requesting this be clarified in 5.1.1(ix) of the App Store Review Guidelines. If you experienced a similar issue, I suggest you do the same here: https://developer.apple.com/contact/app-store/ and select 'suggest a guideline change'.
Nov ’22
5.1.1 account deletion issue: what is a highly regulated industry?
Hello, I'm posting about a 5.1.1 compliance issue with account deletion. The issue I am running into is that we use a customer service flow (email) to initiate account deletion. Now, it is not explicitly stated that email cannot be used in the 5.1.1 Guideline, but in a linked FAQ which states that only Apps in highly regulated industries, as described in App Store Review Guideline 5.1.1(ix), may use additional customer service flows to confirm and facilitate the account deletion process. However, 5.1.1(ix) does not list what a highly regulated industry is, or how it can be determined. It just lists some examples: Apps that provide services in highly regulated fields (such as banking and financial services, healthcare, gambling, legal cannabis use, and air travel). If the industry your app is used in, is not one listed in these examples, but is still considered to be highly regulated, what do you need to provide to show it is a highly regulated industry? What qualifies an in
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Nov ’22
Reply to Apple rejected because I’m an individual, new rule?
This is the entire reply: Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage We continue to find in our review that your app does not meet all of our requirements for apps that offer highly regulated services or handle sensitive user data. Specifically: The account that submits the app must be enrolled in the Apple Developer Program as an organization, and not as an individual. The guideline 5.1.1(ix) requirements give App Store users confidence that apps operating in highly regulated fields or that require sensitive user information are qualified to provide these services and will responsibly manage their data.
Nov ’22
Reply to How to delete a passkey
I understand that a user can delete their own Passkey through Settings, but guideline 5.1.1(v) dictates apps that support account creation must let users initiate deletion of their account within the app. As Passkeys, and thus an account, can be generated from within the app - the requirement here means we need to be able to delete them from within the app too. This means programmatically - with validation to ensure we can only delete our own passkeys, and indeed ensuring that the user wants to delete it (with a modal). Also, with the ability to delete a passkey (and presumably their only way of accessing their account) outside of the app, it leads us with orphaned accounts. Accounts which exist on the server but the user cannot access. What is the best pattern here?
Topic: Privacy & Security SubTopic: General Tags:
Sep ’22
Intel Mac with AMD GPU user needs your help! "InvalidArgumentError: Cannot assign a device for operation"
Intel Mac with AMD Radeon Pro 5600M 8 GB in macOS 12.1 user is trying to run a model with jupyter, with successful setup yet fail to run the model with GPU. Details as follows: Successfully install tensorflow-macos, and tensorflow-metal using the following code in Python 3.8.10 SYSTEM_VERSION_COMPAT=0 python -m pip install tensorflow-macos SYSTEM_VERSION_COMPAT=0 python -m pip install tensorflow-metal and try to run a model. When setting up, print(Num CPUs Available: , len(tf.config.list_physical_devices('CPU'))) print(Num GPUs Available: , len(tf.config.list_physical_devices('GPU'))) Num CPUs Available: 1 Num GPUs Available: 1 Both CPU and GPU is detected, and things seem to go well. However, following error shows when I execute the model.fit. InvalidArgumentError: Cannot assign a device for operation sequential_15/sequential_14/random_flip_7/stateful_uniform_full_int/RngReadAndSkip: Could not satisfy explicit device specification '' because the node {{colocation_node sequential_15/sequential_14/random_flip_
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Aug ’22
Is there a way pass the app review with a customizable game?
Hello. We are making mobile games but our business model is a little bit different and this difference creates us problems during the app review process. The games we make are customizable(not directly by user but by with the data provided by the user). There is a base game and we change the game visuals, texts, musics etc. for each user with the data they provide during the sale. We take and process that data and each user can only access the game assets created from the data they sent us. Right now my app(And all my future apps) is getting rejected because of the following guidelines: Guideline 2.5.2 - Performance - Software Requirements During review, your app downloaded code that changes your app’s behavior or functionality for each users, which is not permitted on the App Store. (Which is basically the main idea behind our project) Guideline 4.0 - Design We noticed that the user is taken to the default web browser to sign in or register for an account, which provides a poor user experience. Guideline 5.1.1
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Aug ’22
App Review Inefficiency
I am seriously taken aback by the efficiency of the App Review team. Jul 8, 2022 at 2:46 PM - We submitted our app on this date. Jul 9, 2022 at 10.47 AM - Our app was rejected due to 5.1.1 Legal - Data Collection and Storage. Jul 9, 2022 at 1.02 PM - I provided detailed information in relation to our business being in a highly regulated industry. Jul 13, 2022 at 8.22 AM - App Review Team replied stating that additional time is required to review. App Review status was changed to App In Review. Jul 13, 2022 at 8.36 AM - I received the same message that the issue previously identified requires our attention. Jul 13, 2022 at 1.42 PM - I replied again that information has been provided and it was confusing to have received another same App Rejection message. I contacted the App Review Team for assistance and was assured that my app will be reviewed. Jul 14, 2022 at 9.57 AM - App Review team replied that the team will continue the review and will notify if there are any further issues. 27 Jul, 2022 at 3.1
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Jul ’22
In-app Account Deletion
Based on Apple's guideline 5.1.1 (https://developer.apple.com/app-store/review/guidelines/#5.1.1), apps that allow account creation must allow account deletion. Our app only requires a specific ID and birthdate for in-app registration or account activation. But the actual account creation does not happen in-app. Does our app also need account deletion functionality as well? Thanks in advance.
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1.5k
Jul ’22
Reply to Regarding account deletion feature in our app
If you can create an account in the app, you need to be able to delete an account from the app too. Starting June 30, 2022, apps submitted to the App Store that support account creation must also let users initiate deletion of their account within the app. - from Offering account deletion in your app. The App Store Review Guidelines also state this is required in section 5.1.1(v), under Privacy > Data Collection and Storage > Account Sign-In. If your app supports account creation, you must also offer account deletion within the app.
Jul ’22
Apple guideline on Offering account deletion in your app
As per Apple Store Review Guideline 5.1.1(iv), If your app supports account creation, you must also offer account deletion within the app. Here they have mentioned that “Deleting an account removes the account from the developer’s records, along with any data associated with the account that the developer isn’t legally required to maintain.” My question is - What all data comes under legally required to maintain term?
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Jul ’22
revoke Apple Token Api, Always Return 200
I received the mail below. Starting June 30, 2022, apps submitted to the App Store that support account creation must also include an option to initiate account deletion. We noticed this app may support account creation. If it already offers account deletion or you’re working to implement it, we appreciate your efforts to follow the App Store Review Guidelines. Apps submitted after June 30 that do not comply with the account deletion requirements in guideline 5.1.1(v) will not pass review. https://appleid.apple.com/auth/revoke However, the revoke api is not working properly. Even if you throw an incorrect key value, 200 is always returned. Is the API working properly? What should I do?
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Jul ’22