Hello, I originally reported this issue on December 13, 2024, and received a case ID from Apple Developer Program Support: 102485600459. However, the issue remains unresolved, and I have not received any further updates. Could someone please assist me in getting this matter addressed? Any guidance or escalation options would be greatly appreciated. Thank you.

I am currently testing my in app subscription via sandbox. I am able to make the purchase and verify it, but it will not auto renew. The sandbox account is flagged as being subscribed, so it can't be purchased again, but I don't actually get the auto renewal. I did notice that randomly on app boot up, I'll get a bunch of the backlogged auto renewals come in, but they are never actually sent to me when the 3 minute expiration is finished. This is on macOS, so I am not able to actually look at and manage the sandbox subscriptions. It seems like that's only a thing for iOS. Is this just a behavior with the sandbox environment or will this behavior also happen with legitimate App Store? The code I use is below: @MainActor func updateCustomerProductStatus() async { var purchasedSubscriptions: [Product] = [] for await result in Transaction.currentEntitlements { do { let transaction = try checkVerified(result) switch transaction.productType { case .autoRenewable: if let subscription = subscriptions.first(where: { $0.id == transaction.productID}) { purchasedSubscriptions.append(subscription) } default: break } } catch { print("catching \(error)") } } init() { subscriptions = [] updateListenerTask = listenForTransactions() Task { await requestProducts() await updateCustomerProductStatus() } } deinit { updateListenerTask?.cancel() } func listenForTransactions() -> Task<Void, Error> { return Task.detached { // Iterate through any transactions that don't come from a direct call to `purchase()`. for await result in Transaction.updates { do { let transaction = try self.checkVerified(result) // Deliver products to the user. await self.updateCustomerProductStatus() // Always finish a transaction. await transaction.finish() } catch { // StoreKit has a transaction that fails verification. Don't deliver content to the user. print("Transaction failed verification.") } } } }

We have set monthly/yearly subscriptions in our app and they have been approved. The users can get access to the limited functions of the app for free. For example, they can create limited number of tasks/events in the App. But if they want to create more tasks/events in the App, they need to subscribe the app(monthly/yearly). But we don't know why the app is shown as an one-time purchase app in App store. The users need to pay the one-time purchase fee at first to download the app. If they haven't tried the app, they wont' pay for it. How to fix it? Look forward to the reply about it ASAP.

Hello, I have a few questions about increasing a price increase for an existing subscription on an iOS application: 1.) Is it possible to test the price increase in the sandbox environment? If so do I have to plan the scheduled increase first or can I create this scenario in the sandbox environment without any scheduling? I ask because id like to test the new price update in some of the local code first without having the risk of a user getting notified that a price increase is coming before the app is ready to display it properly. 2.) When a price increase is scheduled say two weeks out, but then its determined that we need to cancel it by deleting it from app store connect. Are users that were potentially notified of the price increase via the consent form notified a second time that it has been cancelled? Thanks for any help!

Hello, I would like to ask about how to handle subscription refund notifications. Here’s what I’ve done. Environment: Sandbox Steps to reproduce 1.Subscribe. 2.Request a refund using beginRefundRequest. 3.Receives App store server notifications. I expected to receive the EXPIRED notification immediately after receiving the REFUND notification, but I have confirmed that the EXPIRED notification is received on the renewal date. We plan to restrict access to premium content when receiving the EXPIRED notification. If a user starts an annual subscription in January and requests a refund after 3 months, will the EXPIRED notification be received in January of the following year? If so, what is the optimal time to restrict access to premium content? Additionally, is there a possibility of a partial refund? Thank you in advance for your support!

Hello all, In the App Store Connect API: Apps have /v1/appPriceSchedules/{id}/baseTerritory. IAPs have /v1/inAppPurchasePriceSchedules/{id}/baseTerritory. ...but: Auto-renewing subscriptions don't have a corresponding endpoint for getting the base territory However, the App Store Connect website does indeed require you to set a base territory when creating new auto-renewable subscriptions. Why's that? More importantly, what's the best way of determining what to use for a base territory? Thank you!!

https://developer.apple.com/documentation/appstoreservernotifications/app-store-server-notifications-changelog#June-10-2024 ONE_TIME_CHARGE notify type running in a sandbox environment for almost a year, the feature is not yet available for production environment. The notification is already available in Google subscriptions. Our services often miss orders because of the absence of this notification. Can you give us an approximate time range?

I have implemented subscription renewals in my app and now want to integrate a referral system. Each user should receive a unique referral code that they can share with others. When a new user signs up using a referral code, both the referrer and the referred user should receive a bonus. What is the best approach to implementing this feature efficiently?

Hello, We have an app that offers auto-renewal subscription. Now we would like to increase the subscription price for the new subscribers, but the existing subscribers will still pay the old price when they renew. What is the best way to do it? On Play Store, if you increase the subscription price, your existing subscribers will automatically be moved into a "legacy price cohort" and they will pay the old price. Does App Store offer something similar? Jim

Hi everyone, I’m having serious trouble completing the payment for my Apple Developer membership. I’ve tried using several cards (all of which work perfectly fine on other platforms), but Apple simply won’t process the payment. What’s even more frustrating is that I’ve been trying to resolve this with support for days, and the service has been an absolute disaster. I keep getting generic responses, and no one provides a concrete solution. My account is still stuck. Has anyone else experienced something similar? Any advice on how to fix this? Thanks in advance for any help. I’m really disappointed with the support I’ve received so far.

I‘ve been linking my userids in the backend using the server notifications when users subscribe successfully using appAccountToken. Now i’m introducing an offer code redemption in my app using presentOfferCodeRedeemSheet. But i dont see a way to pass my user id for the app token any solution or workaround? Thanks

I have auto-renewable subscriptions, and in Xcode everything works fine. It shows a list of subscriptions where I can make a test purchase. But when I send it for review, the review team, as well as TestFlight, simply do not have subscriptions. If the problem was in the code, it would not work in the sandbox as I think. But I think that I configured everything correctly in the subscription settings. The only thing: it shows there for the subscription in appstoreconnect that it is preparing for review, but nothing can be done about it, because it will be solved with the first release of the application. But I do not know where else to look and what to do. The problem is probably not in the code, but I also redirected the subscription config in appstoreconnect a bunch of times. I asked help on review team, no way. Tried to google and chat GPT, no ideas where to find a solution.

Hello everybody, We are trying to configure Device APN settings by sending IOS device configuration profiles through OTA. Please refer below url for details which we are following : https://developer.apple.com/library/archive/documentation/NetworkingInternet/Conceptual/iPhoneOTAConfiguration/Introduction/Introduction.html#//apple_ref/doc/uid/TP40009505 We’ve encountered an issue where the APN (Access Point Name) settings are not populating correctly on iOS devices, even though we are sending the configuration via our Device Management Center (DMC) and the configuration message is being pushed correctly over the air (OTA). Path to the APN fields: Settings > Mobile > Mobile Data Network > APN Tested iOS version: 17.3, 17.5, 18.2, 18.3 Configuration message received: Configuration message installed: APN fields are empty: Could you give us any suggestions ? Thank you very much.

Hi Could you recommend a video, sample code, or YouTube tutorial for implementing an app with In-App Purchases? Alternatively, how can we set up a subscription plan within the app?

Hello, Is it acceptable to have subscriptions that are available for limited times on the app, for example I would like only 100 new paid subscription purchases on the App every month. When the 100 quota is finished, users might see something like "Check back next month". This is to control growth and marketing purposes.

I have developed an app that I had been testing on the hardware device with the developer profile signed builds, I had setup a CloudKit container in development mode and also had tested with Production mode and they are working as expected. I have also tested storekit auto renewal subscriptions using Storekit Config file and all of that is working on the hardware device with the developer profile signed builds. Now comes the Fun Part, I want to use the Distribution profile to test the app for production readiness, I had created a distribution profile and had set that up in the Release under target of the app in Xcode, I have also created sandbox tester account (which is showing inactive even after 7 days - though I am also logged in with this sandbox tester account on a hardware device and under developer setting it shows as a sandbox tester account) All the subscriptions are showing Ready to Submit in the App Store Connect. I need help understand this whole flow, how to ensure I can test CloudKit and storekit for production readiness and then publish my app for the review. Thank you.

I am using a credit system and would like to know if it's possible to charge users for the full weekly subscription if they upgrade to a yearly plan after using all their weekly credits within one day. My goal is to ensure that users are billed for the entire weekly period in such cases. Is this compliant with Apple's App Store policies?

Hello! I'm using the App Store Connect API to get some pricing information for my apps and in-app purchases. If I'm understand correctly, I first need to get the base territory and then get pricing schedules for that territory, and the process looks to be the same across both App information and In-App Purchase information, even though those each use different API endpoints. My question is about Base Territory. I thought that was a thing that's the same across an entire App Store Connect team, but I see these two APIs: (1) Read the base territory for an app's price schedule and (2) Read the selected base territory for an in-app purchase price schedule The fact that both of these exist implies that IAPs can have a different base territory than the app itself, and that different apps can have different base territories, or even that different IAPs in the same app could have different base territories. Is that actually true? Or, do both APIs exist for convenience - so that if you're dealing with an IAP you can use that API instead of the app API, for example? The reason I'm asking is that I'd like to be as efficient as possible with API calls. Right now, in order to get prices for all apps in my account and all IAPs, I believe I need to call: To fetch all pricing information: /v1/apps - Get list of all apps For each app: /v1/appPriceSchedules/{appId}/baseTerritory - Get base territory /v1/appPriceSchedules/{appId}/manualPrices?filter[territory]={territoryId} - Get prices for base territory /v1/apps/{appId}/inAppPurchasesV2?include=iapPriceSchedule - Get IAPs /v1/apps/{appId}/subscriptionGroups?include=subscriptions - Get auto-renewable subscriptions For each IAP: If type is NOT non-renewing subscription: /v1/inAppPurchasePriceSchedules/{iapId}/baseTerritory - Get base territory /v1/inAppPurchasePriceSchedules/{iapId}/manualPrices?filter[territory]={territoryId} - Get prices If type IS non-renewing subscription OR auto-renewable subscription: /v1/subscriptions/{iapId}/prices?filter[territory]={territoryId} - Get subscription prices This is getting what we want, but hat's a LOT of API calls. Are there steps here we can shortcut or cut out? I'm looking for the current, manually-set prices for everything. Thanks very much!

Please create the feature to be able to delete subscription data. I want to delete all my subscription data and buy history from the Icloud/ IPhone. You have all the permissions needed from me to do so. There must be a better way than creating a new apple account on a new email address. And having to shift everything to a new email address to have a clean account regarding subscription data and purchases?!

Hello I'm developing a React Native application and I added IAP (like subscriptions) to my app. For it I user react-native-iap, I suppose It's the most common library to integrate in-app purchases. So, I created 3 subs on App Store Connect and tested it on the iOS simulator. Firstly I was receiving the empty array instead of subs data, but when I have been add StoreKit to my project I became to receive an appropriate subs data with all corresponding information. Moreover, I could successfully subscribe on them. But, when I released app on the TestFlight for internal testing I forced with the familiar issue, I received an empty array. In conclusion, on the debug version everything works (subscriptions data returns), but on the release I can't to receive the same result.