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PKPaymentButtonType.plain renders blank on iOS 26.1 when built with Xcode 26 (snapshot returns transparent image)
Hello Apple Team, I’ve encountered a regression in iOS 26.1 when building my app with Xcode 26 (iOS 26 SDK). The issue affects PKPaymentButtonType.plain, which now renders as fully invisible and produces transparent snapshots, even though the same code worked correctly in previous Xcode/iOS versions. This has a real-world impact because many apps generate static images from PKPaymentButton for payment selection UIs using UIGraphicsImageRenderer, layer.render(in:), or custom snapshot utilities. When using PKPaymentButton(paymentButtonType: .plain, paymentButtonStyle: .black) on iOS 26.1, when built with Xcode 26, the button: Appears blank / invisible Cannot be snapshotted Produces a fully transparent UIImage, even though the CGImage object exists Behaves differently than older SDKs (Xcode 16.x / iOS < 26.1 This regression only appears when compiling with the new SDK. Other button types work fine. Expected Behavior .plain button should render glyphs as documented snapshot generated via UIGraphicsImageRenderer or drawHierarchy(in:) should produce a visible image Behavior should be consistent with older SDKs unless explicitly deprecated in release notes Expected Behavior .plain button should render glyphs as documented Snapshot generated via UIGraphicsImageRenderer or drawHierarchy(in:) should produce a visible image Behavior should be consistent with older SDKs unless explicitly deprecated in release notes Actual Behavior .plain button renders no glyph at all Snapshot image is fully transparent (alpha = 0), even though size and CGImage metadata are correct Only happens when built with Xcode 26 SDK Same build from Xcode 16.x does not reproduce the issue Steps to Reproduce Create a minimal sample project in Xcode 26 Add the following code: let button = PKPaymentButton(paymentButtonType: .plain, paymentButtonStyle: .black) button.frame = CGRect(x: 0, y: 0, width: 180, height: 48) let renderer = UIGraphicsImageRenderer(size: button.bounds.size) let image = renderer.image { _ in button.drawHierarchy(in: button.bounds, afterScreenUpdates: true) } print(image) Run on iOS 26.1 device or simulator Observe that: The button appears visually empty The generated image is fully transparent Environment Xcode: 26.x (iOS 26 SDK) iOS: 26.1 (iPhone 15 Pro tested) Device: Real device Framework: UIKit + PassKit Button type: .plain ONLY Other types: .pay/.buy/.checkout = OK
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Nov ’25
Wallet Pass not updating for some customers
I am looking for advice for debugging a wallet pass not updating for some customers after successfully posting an APNS notification (pass identifier as topic, no expiration, priority 10). Is there an exhaustive list of reasons for a wallet pass not updating or a guide for making sure updates happen reliably? Are there are any guarantees made as to when the pass is updated? We noticed it is either never updating or the update happens much later for some customers. Usually toggling "Automatic Updates" in Pass Details updates the pass immediately for affected customers. Can it be caused by an error in the implementation of the Wallet Passes Web Service? We generate passes on the fly as a response to /v1/passes/{passTypeIdentifier}/{serialNumber}. I noticed that we also sometimes receive HEAD requests to this endpoint despite the documentation only mentioning the GET method. I was previously returning a HTTP status code 405 (Method Not Allowed). I have now updated it to also respond with headers (Content-Type, Content-Disposition and Last-Modified) for the pass for HEAD requests, but I don't know if it makes a difference. Here is a list of issues on the customer side I was thinking of: No connection to the internet Low power mode (does it prevent or throttle updates?) What happens if there is an error? Does it keep trying or does it just fail silently? In the latter case it might make sense to keep sending APNS notifications until the pass is requested successfully. I know that you can use the PassKit framework in iOS apps to update (replace) passes. Would this be more reliable than a stand-alone Wallet pass?
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1.1k
Nov ’25
Wallet Pass Stops Updating After Silent Push — Device Never Fetches New .pkpass (Possible Throttling)
Hi everyone, I'm developing a custom Apple Wallet pass using a Django backend and exposing my local server through ngrok during development. For the first ~30 minutes, everything works exactly as expected: the pass registers correctly, silent push notifications trigger instant updates, Wallet immediately performs the GET request to fetch the new .pkpass, and the changeMessage displays almost instantly on the lock screen. At some point, however, the pass stops updating entirely. Apple APNs continues to return 200 OK for every silent push I send, but the device never performs the required GET /v1/passes// call to download the updated pass. As a result, even the internal content of the pass (ex: points/balance fields) no longer updates, which confirms that Wallet is not fetching the new .pkpass at all. No changeMessage appears either. This behavior has been described informally by other developers as Apple Wallet Pass Update Throttling, where the Wallet daemon begins ignoring silent pushes after repeated updates or certain internal conditions. I’m trying to confirm whether this is indeed throttling, what triggers it, and how to avoid it during development.
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294
Nov ’25
Web Push Provisioning
Looking for more information on web push provisioning. I have a bank issuing credit card, which needs to be pushed to apple mobile wallet. Need to understand the APIs and other details required to do this.
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234
Nov ’25
Unable to retrieve secure element pass after adding to Apple Wallet?
I am adding In-App provisioning to my app. I am able to access the Apple Pay Sandbox and I have successfully tested adding a secure element/payment pass to Apple Wallet. However, once the pass has been added to the wallet, I can not access or retrieve the pass from my app. I have confirmed with the PNO that the PNO Pass Metadata Configuration in the testing environment include the correct metadata for "associatedApplicationIdentifiers" and "associatedStoreIdentifiers". Does anyone know why I am having this issue and how I can resolve it? Steps used to access pass in Apple Wallet I am unable to view the pass when I attempt to access it using the PKPassLibrary function as follows: let library = PKPassLibrary() if #available(iOS 13.4, *) { // This returns an empty array library.passes(of: .secureElement) } else { // This also returns an empty array library.passes(of: .payment) } // This returns an empty array too library.passes() Steps used to add pass to Apple Wallet These are the steps I follow to add the card: I create a PKAddPaymentPassRequestConfiguration I use this config to instantiate a PKAddPaymentPassViewController. I provide the nonce, nonceSignature, and certificates to my PNO along with the card data. I receive the activationData, encryptedPassData, and ephemeralPublicKey from my PNO and create a PKAddPaymentPassRequest using this data. I add the pass to Apple Wallet. In the addPaymentPassViewController callback, I am able to view the pass data from the .didFinishAdding pass: PKPaymentPass? variable. I am also able to see that the pass has been added from Apple Wallet app. I am not able to access the pass using PKPassLibrary().passes() at this point. I am not able to access the pass at any point after adding it either.
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5.8k
Oct ’25
Wallet Extension show tips "Cannot Add Card"
When integrating the Wallet Extension, after clicking my app icon from the "From Apps on Your iPhone" list, I encountered the message: "Cannot Add Card. 'XXX' is not responding. Wait a few minutes and try again. If the problem continues, contact the card issuer's customer service" instead of the configured login page appearing as expected. What could be causing this issue, and how should I resolve it?
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Oct ’25
Error Domain=PKPassKitErrorDomain Code=2
This error occurs in Apple Pay Wallet In-App Provisioning Flow for Credit / Debit Cards When the data received from the PNO (Visa) is passed to PKAddPaymentPassRequest this error is seen in addPaymentPassViewController, in the finalize stage. Docs provide no clue as to what could be wrong. iOS 18.2.1 XCode 15.2 Error description mentions "unsupportedVersionError" Is the pass version not supported? Is the wallet version not supported? Is it an app implementation error or error in the data received from the PNO?
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1.2k
Oct ’25
In-App Provisioning Error
We have implemented In-App Provisioning, but when I start the tokenization process, I receive an error before the terms and conditions. We are testing with a version of the app on TestFlight. The error message is: Could not add card. Try again later or contact your card issuer for more information. Could you please help me?
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650
Oct ’25
Help with "500 Broker Service Response Exception" during Apple Pay In-App Provisioning
I tried to test In-App Provisioning in Production for our whitelisted app through TestFlight (Internal Testing Track) and we received the following error response from PassBook during the provisioning attempt, Could you please guide us? Error Response from sysdiagnose PassBookUIService during In-App Provisioning attempt: { statusCode = 500; statusMessage = "Broker Service Response exception"; } I reported the error in Feedback Assistant: ID: FB16112348 (500 Broker Service Response exception during Apple Pay In-App Provisioning ). Note:- I am reffering to Getting Started with Apple Pay: In-App Provisioning, Verification, Security, and Wallet Extensions
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Oct ’25
Unable to Complete In-App Provisioning – Error 40456 on enable Endpoint
Hello, I am developing an Apple Pay and In-App Provisioning integration for the bank where I work. All entitlements are properly configured, and we are integrated correctly with our Payment Network Operator (PNO). We are using PKAddPaymentPassViewControllerDelegate to handle the provisioning process. The flow progresses as expected up to the Terms and Conditions screen. However, after accepting the terms, the process fails with the message: "Could not add card." Upon checking the device logs using the Wallet profile configuration, I observed the following response from Apple's backend: Response: https://nc-pod10-smp-device.apple.com:443/broker/v4/devices/041315032816900221610987313158566F368A9CEBA1291E/cards/745f792b9d0644e5a6e713d54f505296/enable 500 Time profile: 1.80458 seconds { x-conversation-id = "6ec59a63424f4035915e32f22ea645e4" Vary = "accept-language" Content-Type = "application/json" x-pod = "nc-pod10" x-keystone-correlationid = "E3DD5A5A-FD18-4500-8570-2BD1334E281C" Date = "Thu, 17 Apr 2025 07:05:03 GMT" x-apay-service-response-details = "via_upstream" Content-Length = "49" x-envoy-upstream-service-time = "964" x-pod-region = "paymentpass.com.apple" } { errorCode = 40456; statusCode = 500; } This seems to indicate that the card enablement step is failing on the server side. Our internal systems have not logged any request failure from Apple at this step, which makes it difficult to pinpoint whether the issue is in the PNO integration, entitlement configuration, or something else. We are currently testing in a production environment on a physical device (not using sandbox), and provisioning flows are initiated through our iOS app using PKAddPaymentPassRequest. Could you please help us interpret error code 40456 and identify what steps we should take to resolve this issue? If needed, we can also provide the full device log and additional details. Thank you in advance for your support. Best regards, Mansur Bagwan
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Oct ’25
Device selection on Apple Pay In-App provisioning is incorrect
I am encountering an issue with the in-app provisioning flow using PKAddPaymentPassViewController. Specifically, when presenting the controller to allow users to add a pass to Apple Wallet, the device selection screen is showing all the devices, even after setting the primaryAccountIdentifier on the PKAddPaymentPassRequestConfiguration. Here's the context: I'm using PKAddPaymentPassViewController for in-app provisioning. I provide a valid primaryAccountIdentifier in the configuration. But after adding the pass, if i print back the primaryAccountIdentifier it displays some other value different than the identifier i had set(Example masked identifier: FAPLMC1GB000000066aa4xxxxxxxxxxxa744f16axxxxxxxx). The provisioning flow works, but the device list shown to the user includes all the devices (e.g., Apple Watches and iPhone even though it is already added to Apple Watch or iPhone).
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Oct ’25
Card provisioning not working from Apple Wallet Extension
We have developed Apple Wallet Extension for our App. The in-app provisioning for the card is working. However when we try to add the card from Wallet extension it gives error saying "Your issuer does not yet offer support for this card". From the apple documentation we can see the issues is same as mentioned in Scenario 2 at following link https://applepaydemo.apple.com/in-app-provisioning#8.4 We are getting eligibilityStatus as 0 Below is the response from Wallet captured using SysDiagnosis https://crt-pod1-smp-device.apple.com:443/broker/v4/devices/0434320BCB1A90022306073796318273728D0A367FA927F4/cards 200 Time profile: 1.77856 seconds { x-conversation-id = ...... Content-Type = "application/json" x-pod = "crt-pod1" x-xss-protection = "1; mode=block" Server = "Apple" x-pod-region = "paymentpass.com.apple" regionbrokerurl = "https://crt-pod1-smp-device.apple.com:443/broker" Date = "Wed, 06 Aug 2025 11:39:30 GMT" Content-Length = "488" x-envoy-upstream-service-time = "1400" Strict-Transport-Security = "max-age=31536000; includeSubdomains" cross-origin-opener-policy = "same-origin" x-keystone-correlationid = ...... x-content-type-options = "nosniff" Vary = "accept-language" x-frame-options = "SAMEORIGIN" } { applicationIdentifier = ......; auxiliaryCapabilities = { }; cardType = 4; deviceProvisioningDataExpected = 1; eligibilityStatus = 0; identifier = ......; learnMoreURL = "https://www.apple.com/ae/apple-pay/banks/ae/en-ae.html"; nonce = ......; paymentApplications = ( { appletTypeIdentifier = Argon; paymentType = Credit; } ); region = "paymentpass.com.apple"; sanitizedPrimaryAccountNumber = 7008; sanitizedPrimaryAccountPrefix = ""; }
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Oct ’25
Apple Pay integration and Merchant IDs.
Hi, We’re a franchise business with over 100 franchisees, and each franchisee has their own unique Merchant ID. We're building a single app that allows customers to place orders, and based on the selected franchisee, the payment needs to be processed through that specific franchisee’s merchant account. However, when we integrate Apple Pay and publish the app, it asks us to provide a payment gateways' Merchant ID, but we don’t use just one – we have many. How can we handle this situation? Is there a way to dynamically use multiple Merchant IDs in one app, depending on which franchisee the customer is ordering from?
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Oct ’25
500 Error on cards endpoint
Hello, we are experiencing issues with adding VISA cards via In-App Provisioning on iOS using PassKit. The same flow works correctly with Mastercard, but for VISA cards the Apple broker endpoint returns HTTP 500. Details Device: iPhone15,3 (iPhone 15 Pro), iOS 18.6.1 (22G90) Region: CZ App: [REDACTED] (version 0.4.3) Issuer ID: [REDACTED] Merchant ID and entitlements are configured and validated. SEID: [REDACTED] Request flow GET /broker/v4/devices/{SEID}/issuerProvisioningCertificates?encryptionVersion=EV_ECC_v2 Request ID: B61363A8-0BFF-4CD6-92BC-52C461DFFAAD Response: 200 OK Conversation ID: e12c64c9a0b54981adfad8d00800d836 Returned nonce: [REDACTED] Timestamp: 2025.08.21_14-01-46+0200 POST /broker/v4/devices/{SEID}/cards Request ID: F29B73CA-CDDE-4C0C-9F40-B87AE006FDDD Payload fields present (values redacted): encryptedCardData [REDACTED], ephemeralPublicKey [REDACTED], publicKeyHash [REDACTED], nonce [REDACTED], issuerIdentifier [REDACTED], encryptionVersion=EV_ECC_v2 Response: 500 Internal Server Error (latency ~0.41s) Timestamp: 2025.08.21_14-01-47+0200 Observation Provisioning succeeds with Mastercard but consistently fails with VISA. The GET issuerProvisioningCertificates succeeds; the POST …/cards returns 500. Request Could you please: Provide internal error details for Request ID F29B73CA-CDDE-4C0C-9F40-B87AE006FDDD (and/or Conversation ID e12c64c9a0b54981adfad8d00800d836), Confirm whether the 500 originates before or after the broker’s call to VTS (Visa Token Service), and Validate that our app/merchant/issuer configuration is fully enabled for VISA push provisioning in our region. Attached privately: sysdiagnose with full traces (can share via secure channel upon request). Kind regards, Martin
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Oct ’25
Verify with wallet run in simulator
I am fallowing the steps mention here https://developer.apple.com/wallet/get-started-with-verify-with-wallet/ and https://developer.apple.com/documentation/passkit/requesting-identity-data-from-a-wallet-pass to run a POC in simulator but I am getting a crash DigitalPresentmentSession requestDocument fatal error from xpc: This app has crashed because it called an API it is not entitled to use. :0: Fatal error: This app has crashed because it called an API it is not entitled to use.
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Oct ’25
APP to APP Verification Method - Apple Pay - Apple Wallet
Hello. we are looking in adding an additional verification method as part of our in app provisioning to apple wallet. the method is called app to app verification method where basically when the customer adds their card (debit or credit) on apple wallet they can be verified through a third party app. does apple support this? where can i find any material related to this?
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Oct ’25
wallet verification card
When I use the method provided in the document https://developer.apple.com/documentation/passkit/pkpasslibrary/activate(_:activationdata:completion:)?changes=_1__4,_1__4 to verify a card that has been added to Apple Wallet, I get an error code: 500 unknown error How can I troubleshoot the problem?
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Oct ’25
Transaction Shortcuts + AppIntent is flaky occasionally
Hello, I made myself an app to track my expenses. The most important event is when I make a purchase via apple wallet. What happens is sometimes the values from Merchant and Amount are; Merchant = " " Amount = 0.0 Has anyone experienced this, is there something I can do about it ? I was thinking that sometimes maybe speed connection and service is something that might make an impact Does anyone here know something about the topic ?
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Oct ’25
PKPaymentButtonType.plain renders blank on iOS 26.1 when built with Xcode 26 (snapshot returns transparent image)
Hello Apple Team, I’ve encountered a regression in iOS 26.1 when building my app with Xcode 26 (iOS 26 SDK). The issue affects PKPaymentButtonType.plain, which now renders as fully invisible and produces transparent snapshots, even though the same code worked correctly in previous Xcode/iOS versions. This has a real-world impact because many apps generate static images from PKPaymentButton for payment selection UIs using UIGraphicsImageRenderer, layer.render(in:), or custom snapshot utilities. When using PKPaymentButton(paymentButtonType: .plain, paymentButtonStyle: .black) on iOS 26.1, when built with Xcode 26, the button: Appears blank / invisible Cannot be snapshotted Produces a fully transparent UIImage, even though the CGImage object exists Behaves differently than older SDKs (Xcode 16.x / iOS < 26.1 This regression only appears when compiling with the new SDK. Other button types work fine. Expected Behavior .plain button should render glyphs as documented snapshot generated via UIGraphicsImageRenderer or drawHierarchy(in:) should produce a visible image Behavior should be consistent with older SDKs unless explicitly deprecated in release notes Expected Behavior .plain button should render glyphs as documented Snapshot generated via UIGraphicsImageRenderer or drawHierarchy(in:) should produce a visible image Behavior should be consistent with older SDKs unless explicitly deprecated in release notes Actual Behavior .plain button renders no glyph at all Snapshot image is fully transparent (alpha = 0), even though size and CGImage metadata are correct Only happens when built with Xcode 26 SDK Same build from Xcode 16.x does not reproduce the issue Steps to Reproduce Create a minimal sample project in Xcode 26 Add the following code: let button = PKPaymentButton(paymentButtonType: .plain, paymentButtonStyle: .black) button.frame = CGRect(x: 0, y: 0, width: 180, height: 48) let renderer = UIGraphicsImageRenderer(size: button.bounds.size) let image = renderer.image { _ in button.drawHierarchy(in: button.bounds, afterScreenUpdates: true) } print(image) Run on iOS 26.1 device or simulator Observe that: The button appears visually empty The generated image is fully transparent Environment Xcode: 26.x (iOS 26 SDK) iOS: 26.1 (iPhone 15 Pro tested) Device: Real device Framework: UIKit + PassKit Button type: .plain ONLY Other types: .pay/.buy/.checkout = OK
Replies
2
Boosts
1
Views
708
Activity
Nov ’25
Sensitive language ?
Hi, How to post to App & System Services -> Wallet ? I'm getting "This post contains sensitive language. Please revise it in order to continue" blockage every time I try to submit. Thanks.
Replies
6
Boosts
0
Views
883
Activity
Nov ’25
Wallet Pass not updating for some customers
I am looking for advice for debugging a wallet pass not updating for some customers after successfully posting an APNS notification (pass identifier as topic, no expiration, priority 10). Is there an exhaustive list of reasons for a wallet pass not updating or a guide for making sure updates happen reliably? Are there are any guarantees made as to when the pass is updated? We noticed it is either never updating or the update happens much later for some customers. Usually toggling "Automatic Updates" in Pass Details updates the pass immediately for affected customers. Can it be caused by an error in the implementation of the Wallet Passes Web Service? We generate passes on the fly as a response to /v1/passes/{passTypeIdentifier}/{serialNumber}. I noticed that we also sometimes receive HEAD requests to this endpoint despite the documentation only mentioning the GET method. I was previously returning a HTTP status code 405 (Method Not Allowed). I have now updated it to also respond with headers (Content-Type, Content-Disposition and Last-Modified) for the pass for HEAD requests, but I don't know if it makes a difference. Here is a list of issues on the customer side I was thinking of: No connection to the internet Low power mode (does it prevent or throttle updates?) What happens if there is an error? Does it keep trying or does it just fail silently? In the latter case it might make sense to keep sending APNS notifications until the pass is requested successfully. I know that you can use the PassKit framework in iOS apps to update (replace) passes. Would this be more reliable than a stand-alone Wallet pass?
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4
Boosts
2
Views
1.1k
Activity
Nov ’25
Wallet Pass Stops Updating After Silent Push — Device Never Fetches New .pkpass (Possible Throttling)
Hi everyone, I'm developing a custom Apple Wallet pass using a Django backend and exposing my local server through ngrok during development. For the first ~30 minutes, everything works exactly as expected: the pass registers correctly, silent push notifications trigger instant updates, Wallet immediately performs the GET request to fetch the new .pkpass, and the changeMessage displays almost instantly on the lock screen. At some point, however, the pass stops updating entirely. Apple APNs continues to return 200 OK for every silent push I send, but the device never performs the required GET /v1/passes// call to download the updated pass. As a result, even the internal content of the pass (ex: points/balance fields) no longer updates, which confirms that Wallet is not fetching the new .pkpass at all. No changeMessage appears either. This behavior has been described informally by other developers as Apple Wallet Pass Update Throttling, where the Wallet daemon begins ignoring silent pushes after repeated updates or certain internal conditions. I’m trying to confirm whether this is indeed throttling, what triggers it, and how to avoid it during development.
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0
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0
Views
294
Activity
Nov ’25
Web Push Provisioning
Looking for more information on web push provisioning. I have a bank issuing credit card, which needs to be pushed to apple mobile wallet. Need to understand the APIs and other details required to do this.
Replies
0
Boosts
1
Views
234
Activity
Nov ’25
Unable to retrieve secure element pass after adding to Apple Wallet?
I am adding In-App provisioning to my app. I am able to access the Apple Pay Sandbox and I have successfully tested adding a secure element/payment pass to Apple Wallet. However, once the pass has been added to the wallet, I can not access or retrieve the pass from my app. I have confirmed with the PNO that the PNO Pass Metadata Configuration in the testing environment include the correct metadata for "associatedApplicationIdentifiers" and "associatedStoreIdentifiers". Does anyone know why I am having this issue and how I can resolve it? Steps used to access pass in Apple Wallet I am unable to view the pass when I attempt to access it using the PKPassLibrary function as follows: let library = PKPassLibrary() if #available(iOS 13.4, *) { // This returns an empty array library.passes(of: .secureElement) } else { // This also returns an empty array library.passes(of: .payment) } // This returns an empty array too library.passes() Steps used to add pass to Apple Wallet These are the steps I follow to add the card: I create a PKAddPaymentPassRequestConfiguration I use this config to instantiate a PKAddPaymentPassViewController. I provide the nonce, nonceSignature, and certificates to my PNO along with the card data. I receive the activationData, encryptedPassData, and ephemeralPublicKey from my PNO and create a PKAddPaymentPassRequest using this data. I add the pass to Apple Wallet. In the addPaymentPassViewController callback, I am able to view the pass data from the .didFinishAdding pass: PKPaymentPass? variable. I am also able to see that the pass has been added from Apple Wallet app. I am not able to access the pass using PKPassLibrary().passes() at this point. I am not able to access the pass at any point after adding it either.
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7
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0
Views
5.8k
Activity
Oct ’25
Wallet Extension show tips "Cannot Add Card"
When integrating the Wallet Extension, after clicking my app icon from the "From Apps on Your iPhone" list, I encountered the message: "Cannot Add Card. 'XXX' is not responding. Wait a few minutes and try again. If the problem continues, contact the card issuer's customer service" instead of the configured login page appearing as expected. What could be causing this issue, and how should I resolve it?
Replies
2
Boosts
2
Views
728
Activity
Oct ’25
Error Domain=PKPassKitErrorDomain Code=2
This error occurs in Apple Pay Wallet In-App Provisioning Flow for Credit / Debit Cards When the data received from the PNO (Visa) is passed to PKAddPaymentPassRequest this error is seen in addPaymentPassViewController, in the finalize stage. Docs provide no clue as to what could be wrong. iOS 18.2.1 XCode 15.2 Error description mentions "unsupportedVersionError" Is the pass version not supported? Is the wallet version not supported? Is it an app implementation error or error in the data received from the PNO?
Replies
4
Boosts
3
Views
1.2k
Activity
Oct ’25
In-App Provisioning Error
We have implemented In-App Provisioning, but when I start the tokenization process, I receive an error before the terms and conditions. We are testing with a version of the app on TestFlight. The error message is: Could not add card. Try again later or contact your card issuer for more information. Could you please help me?
Replies
2
Boosts
2
Views
650
Activity
Oct ’25
500 Broker Service Response exception during Apple Pay In-App Provisioning
I'm facing problem with in-app-provisioning in production application. When we try to tokenize (before T&C step) we are getting error from topic. I've also posted this in Feedback Assistant: FB18403577. I'll be very happy if someone could help me to get what is wrong with data or configuration of application.
Replies
3
Boosts
0
Views
274
Activity
Oct ’25
Help with "500 Broker Service Response Exception" during Apple Pay In-App Provisioning
I tried to test In-App Provisioning in Production for our whitelisted app through TestFlight (Internal Testing Track) and we received the following error response from PassBook during the provisioning attempt, Could you please guide us? Error Response from sysdiagnose PassBookUIService during In-App Provisioning attempt: { statusCode = 500; statusMessage = "Broker Service Response exception"; } I reported the error in Feedback Assistant: ID: FB16112348 (500 Broker Service Response exception during Apple Pay In-App Provisioning ). Note:- I am reffering to Getting Started with Apple Pay: In-App Provisioning, Verification, Security, and Wallet Extensions
Replies
3
Boosts
1
Views
562
Activity
Oct ’25
Unable to Complete In-App Provisioning – Error 40456 on enable Endpoint
Hello, I am developing an Apple Pay and In-App Provisioning integration for the bank where I work. All entitlements are properly configured, and we are integrated correctly with our Payment Network Operator (PNO). We are using PKAddPaymentPassViewControllerDelegate to handle the provisioning process. The flow progresses as expected up to the Terms and Conditions screen. However, after accepting the terms, the process fails with the message: "Could not add card." Upon checking the device logs using the Wallet profile configuration, I observed the following response from Apple's backend: Response: https://nc-pod10-smp-device.apple.com:443/broker/v4/devices/041315032816900221610987313158566F368A9CEBA1291E/cards/745f792b9d0644e5a6e713d54f505296/enable 500 Time profile: 1.80458 seconds { x-conversation-id = "6ec59a63424f4035915e32f22ea645e4" Vary = "accept-language" Content-Type = "application/json" x-pod = "nc-pod10" x-keystone-correlationid = "E3DD5A5A-FD18-4500-8570-2BD1334E281C" Date = "Thu, 17 Apr 2025 07:05:03 GMT" x-apay-service-response-details = "via_upstream" Content-Length = "49" x-envoy-upstream-service-time = "964" x-pod-region = "paymentpass.com.apple" } { errorCode = 40456; statusCode = 500; } This seems to indicate that the card enablement step is failing on the server side. Our internal systems have not logged any request failure from Apple at this step, which makes it difficult to pinpoint whether the issue is in the PNO integration, entitlement configuration, or something else. We are currently testing in a production environment on a physical device (not using sandbox), and provisioning flows are initiated through our iOS app using PKAddPaymentPassRequest. Could you please help us interpret error code 40456 and identify what steps we should take to resolve this issue? If needed, we can also provide the full device log and additional details. Thank you in advance for your support. Best regards, Mansur Bagwan
Replies
1
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0
Views
298
Activity
Oct ’25
Device selection on Apple Pay In-App provisioning is incorrect
I am encountering an issue with the in-app provisioning flow using PKAddPaymentPassViewController. Specifically, when presenting the controller to allow users to add a pass to Apple Wallet, the device selection screen is showing all the devices, even after setting the primaryAccountIdentifier on the PKAddPaymentPassRequestConfiguration. Here's the context: I'm using PKAddPaymentPassViewController for in-app provisioning. I provide a valid primaryAccountIdentifier in the configuration. But after adding the pass, if i print back the primaryAccountIdentifier it displays some other value different than the identifier i had set(Example masked identifier: FAPLMC1GB000000066aa4xxxxxxxxxxxa744f16axxxxxxxx). The provisioning flow works, but the device list shown to the user includes all the devices (e.g., Apple Watches and iPhone even though it is already added to Apple Watch or iPhone).
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1
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0
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230
Activity
Oct ’25
Card provisioning not working from Apple Wallet Extension
We have developed Apple Wallet Extension for our App. The in-app provisioning for the card is working. However when we try to add the card from Wallet extension it gives error saying "Your issuer does not yet offer support for this card". From the apple documentation we can see the issues is same as mentioned in Scenario 2 at following link https://applepaydemo.apple.com/in-app-provisioning#8.4 We are getting eligibilityStatus as 0 Below is the response from Wallet captured using SysDiagnosis https://crt-pod1-smp-device.apple.com:443/broker/v4/devices/0434320BCB1A90022306073796318273728D0A367FA927F4/cards 200 Time profile: 1.77856 seconds { x-conversation-id = ...... Content-Type = "application/json" x-pod = "crt-pod1" x-xss-protection = "1; mode=block" Server = "Apple" x-pod-region = "paymentpass.com.apple" regionbrokerurl = "https://crt-pod1-smp-device.apple.com:443/broker" Date = "Wed, 06 Aug 2025 11:39:30 GMT" Content-Length = "488" x-envoy-upstream-service-time = "1400" Strict-Transport-Security = "max-age=31536000; includeSubdomains" cross-origin-opener-policy = "same-origin" x-keystone-correlationid = ...... x-content-type-options = "nosniff" Vary = "accept-language" x-frame-options = "SAMEORIGIN" } { applicationIdentifier = ......; auxiliaryCapabilities = { }; cardType = 4; deviceProvisioningDataExpected = 1; eligibilityStatus = 0; identifier = ......; learnMoreURL = "https://www.apple.com/ae/apple-pay/banks/ae/en-ae.html"; nonce = ......; paymentApplications = ( { appletTypeIdentifier = Argon; paymentType = Credit; } ); region = "paymentpass.com.apple"; sanitizedPrimaryAccountNumber = 7008; sanitizedPrimaryAccountPrefix = ""; }
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1
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409
Activity
Oct ’25
Apple Pay integration and Merchant IDs.
Hi, We’re a franchise business with over 100 franchisees, and each franchisee has their own unique Merchant ID. We're building a single app that allows customers to place orders, and based on the selected franchisee, the payment needs to be processed through that specific franchisee’s merchant account. However, when we integrate Apple Pay and publish the app, it asks us to provide a payment gateways' Merchant ID, but we don’t use just one – we have many. How can we handle this situation? Is there a way to dynamically use multiple Merchant IDs in one app, depending on which franchisee the customer is ordering from?
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1
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162
Activity
Oct ’25
500 Error on cards endpoint
Hello, we are experiencing issues with adding VISA cards via In-App Provisioning on iOS using PassKit. The same flow works correctly with Mastercard, but for VISA cards the Apple broker endpoint returns HTTP 500. Details Device: iPhone15,3 (iPhone 15 Pro), iOS 18.6.1 (22G90) Region: CZ App: [REDACTED] (version 0.4.3) Issuer ID: [REDACTED] Merchant ID and entitlements are configured and validated. SEID: [REDACTED] Request flow GET /broker/v4/devices/{SEID}/issuerProvisioningCertificates?encryptionVersion=EV_ECC_v2 Request ID: B61363A8-0BFF-4CD6-92BC-52C461DFFAAD Response: 200 OK Conversation ID: e12c64c9a0b54981adfad8d00800d836 Returned nonce: [REDACTED] Timestamp: 2025.08.21_14-01-46+0200 POST /broker/v4/devices/{SEID}/cards Request ID: F29B73CA-CDDE-4C0C-9F40-B87AE006FDDD Payload fields present (values redacted): encryptedCardData [REDACTED], ephemeralPublicKey [REDACTED], publicKeyHash [REDACTED], nonce [REDACTED], issuerIdentifier [REDACTED], encryptionVersion=EV_ECC_v2 Response: 500 Internal Server Error (latency ~0.41s) Timestamp: 2025.08.21_14-01-47+0200 Observation Provisioning succeeds with Mastercard but consistently fails with VISA. The GET issuerProvisioningCertificates succeeds; the POST …/cards returns 500. Request Could you please: Provide internal error details for Request ID F29B73CA-CDDE-4C0C-9F40-B87AE006FDDD (and/or Conversation ID e12c64c9a0b54981adfad8d00800d836), Confirm whether the 500 originates before or after the broker’s call to VTS (Visa Token Service), and Validate that our app/merchant/issuer configuration is fully enabled for VISA push provisioning in our region. Attached privately: sysdiagnose with full traces (can share via secure channel upon request). Kind regards, Martin
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2
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252
Activity
Oct ’25
Verify with wallet run in simulator
I am fallowing the steps mention here https://developer.apple.com/wallet/get-started-with-verify-with-wallet/ and https://developer.apple.com/documentation/passkit/requesting-identity-data-from-a-wallet-pass to run a POC in simulator but I am getting a crash DigitalPresentmentSession requestDocument fatal error from xpc: This app has crashed because it called an API it is not entitled to use. :0: Fatal error: This app has crashed because it called an API it is not entitled to use.
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4
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0
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1.2k
Activity
Oct ’25
APP to APP Verification Method - Apple Pay - Apple Wallet
Hello. we are looking in adding an additional verification method as part of our in app provisioning to apple wallet. the method is called app to app verification method where basically when the customer adds their card (debit or credit) on apple wallet they can be verified through a third party app. does apple support this? where can i find any material related to this?
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3
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1
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1.8k
Activity
Oct ’25
wallet verification card
When I use the method provided in the document https://developer.apple.com/documentation/passkit/pkpasslibrary/activate(_:activationdata:completion:)?changes=_1__4,_1__4 to verify a card that has been added to Apple Wallet, I get an error code: 500 unknown error How can I troubleshoot the problem?
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1
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222
Activity
Oct ’25
Transaction Shortcuts + AppIntent is flaky occasionally
Hello, I made myself an app to track my expenses. The most important event is when I make a purchase via apple wallet. What happens is sometimes the values from Merchant and Amount are; Merchant = " " Amount = 0.0 Has anyone experienced this, is there something I can do about it ? I was thinking that sometimes maybe speed connection and service is something that might make an impact Does anyone here know something about the topic ?
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6
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557
Activity
Oct ’25