Navigate the App Store landscape. Share strategies for app submission, distribution, marketing, and user acquisition. Discuss best practices for getting your app discovered and downloaded.

All subtopics
Posts under App Store Distribution & Marketing topic

Post

Replies

Boosts

Views

Activity

Pending User Info
Hi, I received this message recently, but after completing the process and uploading the KRS document for my company in Poland, it doesn’t seem to save. The same message keeps appearing again. I’ve tried around 50 times, but it just loops back to the same step. All agreements, tax forms, and compliance requirements are already active. I contacted the support but no reply. Anyone have any suggestion ?
0
0
9
1h
I have submitted my app and it has been waiting for review.
I have submitted my app and it has been waiting for review. I am the owner of the App and I applied for expedited review, but it didn't work. The version we submitted updated the information of the App. We consulted Apple and asked to continue waiting by using "Contact Us". I also submitted the information and they said to wait further. So we can only seek help from the reviewers here. Application ID: d6479289380
4
0
55
1h
Digital Services Act Verification Stuck In Review (Turkey Address Documents Not Accepted)
Region: Türkiye Hello, My Digital Services Act verification has been in review for an extended period of time, and I am unable to proceed. I have submitted my official residence document obtained via e-Government (QR-verified). However, in Türkiye, these documents are only issued in Turkish and cannot be provided in English. To assist with the review, I also included a manual English translation of the document, while keeping the original file unchanged. Despite this, my submission remains in review without any feedback or request for additional information. Has anyone experienced a similar issue with address verification in Türkiye? Is there any specific format or document that Apple accepts in this case? Any guidance would be greatly appreciated. Thank you.
1
0
20
1h
My App stuck in "Waiting for Review" two week
Hello everyone, My app (ID: 6756186616) was submitted on Mar 15, 2026, and has been stuck in "Waiting for Review" status for over 17 days. I contacted Developer Support (case #20000111565861) and received confirmation that it's proceeding normally, but no update since. On average, Apple reviews 90 percent of apps within 24 hours. However, there might be cases that need more review time, but mine exceeds two week. Any recent experiences with long queues? Thanks!
0
0
5
1h
Pending Termination Notice (Guideline 5.6, Section 3.2(f)) – No Response After 14 Days – Case 30000003321343
Hello, I am seeking guidance regarding a Pending Termination Notice received on March 18, 2026 for the developer account of Kaagapay Platform Inc. Background: Our app, CreditKaagapay: Score & Report (App ID: 6744999391), is a credit report and loan matching platform operating in the Philippines in partnership with the Credit Information Corporation (CIC). The app maintained a 4.8-star rating with over 4,000 reviews. No prior warnings were issued before the notice. Notice Details: The notice cited Guideline 5.6 and Section 3.2(f), alleging dishonest or fraudulent activity related to account information. Timeline: • March 18: Received the Pending Termination Notice. Submitted two appeals (App Removal + Pending Account Termination) on the same day. Both received on-screen confirmation. • March 25: Submitted a follow-up through the App Review Status contact form. • March 26: Developer Support confirmed the appeal was forwarded to the App Review Board (Case ID: 30000003321343). • April 1 (today, Day 14): No response received from the App Review Board. Questions: Is there a way to confirm that our appeals are currently under review by the App Review Board? Are there any additional steps we should take to bring this to the Board's attention? Is there any mechanism to submit supplementary documentation, as the appeal form did not support attachments? We remain fully committed to compliance and ready to provide any additional information requested. Thank you for any guidance. Yifu Zhang, Account Holder Case ID: 30000003321343
0
0
4
1h
协议更新 《Apple Developer Program 许可协议》已更新并需要查阅。若要更新现有 App 和提交新 App,账户持有人必须前往 Apple Developer 网站登录账户,查看并接受更新后的协议。
我进入https://appstoreconnect.apple.com/apps/870315780/distribution/ios/version/deliverable想要发版,但是提示协议更新 《Apple Developer Program 许可协议》已更新并需要查阅。若要更新现有 App 和提交新 App,账户持有人必须前往 Apple Developer 网站登录账户,查看并接受更新后的协议。 但是账户持有人已经在developer.apple.com签署过协议了,这是为什么?
3
0
71
1h
App Update Visible on App Store but Not Auto-Updating on User Devices
Hi everyone, I recently released a new version of my app on the App Store and the update is visible to users, but it is not auto-updating on their devices even when they have automatic updates enabled in their App Store app settings. What I have verified so far: The update is live and visible on the App Store The version number and build number are correctly incremented The app has been fully approved and released Tested on multiple devices with auto-update turned ON Waited more than 48 hours after release Users can only get the new version by manually going to the App Store and tapping Update. This includes important bug fixes so I want to ensure users are on the latest version. Has anyone else faced this recently? Could this be a server-side propagation delay or something I may have missed? Any guidance would be greatly appreciated!
0
0
23
1h
Apple Engaged in Geographic Bias
We are a development team building an application targeted specifically for the Southeast Asian market. We have been caught in a frustrating review cycle and are hoping to get some guidance on how to move forward. The Situation Our application is intentionally unavailable in the United States. Per Apple's guidance, we implemented a "We are currently not available in your country" error screen that displays when a user's location falls outside our supported regions. This is intentional, expected behavior — not a bug. The Problem Despite providing detailed testing instructions and dedicated test accounts tied to the correct region, our Reviewers consistently: Do not use the test accounts we created for them Do not follow the regional setup instructions we provided Access the app from a US-based location See the geographic restriction screen (the one Apple instructed us to build) Flag it as a bug and reject the submission We have confirmed this is the root cause, as the rejection notes reference the exact screen that Apple previously instructed us to implement. The reviewer spends fewer than 10 seconds in the app before rejecting. What We Need We are stuck in a loop with no clear path out. We are asking for: Escalation to a reviewer who will follow the provided testing instructions and use the correct region/account Clarification on how to properly communicate geographic restrictions to the review team so this is not flagged as a defect We have put significant effort into complying with every piece of guidance we have received, and we are committed to meeting Apple's standards. We just need a reviewer to spend more than a few seconds with our app using the correct credentials. Any help escalating this or pointing us to the right process would be greatly appreciated. Thank you. App Name: Hustla App ID: 6756264790
0
0
18
3h
Apple-Hosted Asset Pack Support in App Review
Does the App Review process have access to Apple-Hosted Asset Packs during review? My app uses Asset Packs to offer a library of data to the end-user (with a workaround, if unavailable), but I am frequently seeing the workaround screen in App Review with errors I haven't seen elsewhere. The latest error I encountered (via the App Review team's feedback) was: "A server with the specified hostname could not be found." thrown from (to my belief) AssetPackManager.shared.ensureLocalAvailability. This is unexpected to me, as both this code as well as the asset packs have already been released and are working reliably in production. Has anyone else experienced these issues?
6
0
364
8h
App Review stuck for weeks on individual account, expedite requests ignored, multiple apps affected
Hello everyone, I am trying to understand whether this is a normal delay or if there may be an account-level review issue affecting my submissions. I am an individual developer. I submitted my first app for review on March 14, 2026. It remained without a meaningful response until March 31, 2026. During this time, I sent three expedite review requests, but none of them helped. Because nothing moved, I withdrew the previous submission and uploaded a third build for the same app. However, the app is still stuck in review flow. At the same time, I submitted my second app on March 22, 2026. I also requested an expedite review for that app, but it is still in Waiting for Review as well. So currently: • App 1 was first submitted on March 14, 2026 • Multiple expedite requests were sent • The original submission was withdrawn and a new build was submitted • App 2 was submitted on March 22, 2026 • Both apps have been heavily delayed • One is still in review flow, and the other is still Waiting for Review I would like to ask: 1. Has anyone experienced this kind of delay on an individual account, especially with multiple apps at the same time? 2. Could this indicate an account-level issue, manual queue hold, or some kind of hidden review flag? 3. Is there any effective way to escalate this beyond normal expedite requests? 4. Would contacting App Review again help, or is there another correct channel for this situation? 5. If I withdraw and resubmit again, is there any chance that it makes the delay worse? I am not asking for special treatment. I am only trying to understand what may be causing such an unusual delay and what the most effective next step is. Any insight from developers who faced a similar situation would be very helpful. Thank you.
1
0
51
11h
Upload new binary for In-App Purchase(s) review?
Hello,I got the following message the second time. I dont know what to do.My app is reviewed and live, but my in app purchases are rejected. I read the message and was wondering about that. This did not happend with my non subscription iaps. I submitted a new "fake" binary with new version and in app purchases again.My app is reviewed and live with new version. My purchases not. I got this message again.We have begun the review of your In-App Purchase(s) but aren't able to continue because your submitted In-App Purchase(s) indicate a change of business model for your app. Therefore, we need to verify the implementation of your submitted In-App Purchase(s) in the app to ensure your app, and its In-App Purchase(s), are in compliance with the App Store Review Guidelines.Specifically, you have submitted auto-renewing subscriptions for review.Please upload a new binary for review and resubmit your In-App Purchase(s) with the binary so that we can continue the review.What to do?
15
2
21k
12h
[Bug] Cannot link In-App Purchases / Subscriptions to App Version in App Store Connect
Summary I am unable to link my In-App Purchases and Subscriptions to my app version in App Store Connect. The "In-App Purchases and Subscriptions" section described in Apple's documentation is not visible on my version preparation page, making it impossible to associate IAPs with my build before submission. Steps to Reproduce Open App Store Connect → My Apps → [App Name] Navigate to the app version in "Prepare for Submission" state Scroll through the entire version page The "In-App Purchases and Subscriptions" section is not present anywhere on the page Expected Behavior According to Apple's documentation and the note shown on the Subscriptions page itself: ▎ "Your first subscription must be submitted with a new app version. Create your subscription, then select it in the 'In-App Purchases or Subscriptions' section of the app's version page before submitting the version for review." The section should be visible and allow me to select my configured subscriptions. Actual Behavior The section does not appear on the version page at all. My subscriptions (monthly, yearly, lifetime) are all in "Ready to Submit" state and correctly configured, but there is no way to link them to the build. Account & Contracts Status All prerequisites are in place: All contracts (Paid Apps Agreement) are signed and active — nothing pending under "Business" / "Agreements, Tax, and Banking" Banking and tax information is fully set up No open items or warnings under the Business section in App Store Connect Despite all account requirements being fulfilled, the IAP linking section remains absent from the version page. Impact This is blocking my app from being approved. Apple's reviewer rejected my submission with Guideline 2.1(a) stating the subscription screen showed no available plans. The reviewer cannot see the IAPs because they were never linked to the version — which I cannot do due to this missing UI section. Environment App Store Connect via browser (Safari + Chrome, both tested) App status: "Prepare for Submission" IAP status: All three products "Ready to Submit" First-time submission (new app, never been approved before) Workaround None found. This appears to be a UI bug in the current version of App Store Connect. Has anyone else encountered this? Is there a way to link IAPs to a build via the API or any other workaround?
2
1
146
12h
Apps cannot launch on iOS 9-12 devices after recent build - "The process failed to exec"
We found that our apps (and other apps from different companies) cannot launch on iOS 9 to iOS 12 devices. The app can be installed successfully but crashes immediately on launch. From the device syslog: assertiond: The process failed to exec SpringBoard: Bootstrapping failed - Unable to bootstrap process Our distribution certificate was issued on Feb 2, 2026, signed by WWDR G3 intermediate certificate. This issue affects all apps under our Apple Developer account on iOS 9-12 devices. iOS 13 and above works fine.
4
6
355
12h
App Store Version Not Working on iOS 12
I recently released version 8.5.4 (build 188) using Cloud Build. During testing via TestFlight, the app worked correctly on an iPhone 6 running iOS 12.5.8. However, after the app was published on the App Store, I found that the same version does not open at all on iOS 12 devices. Previously, earlier versions (such as 8.5.3) were functioning properly on iOS 12. My app’s minimum deployment target is set to iOS 12.0. This issue appears only with the App Store version, while the TestFlight version works fine on the same device. Due to this, I have paused the phased release of version 8.5.4 to prevent further impact on users still running iOS 12. I would like guidance on the following: 1. Has there been any recent change or limitation affecting apps targeting iOS 12 on the App Store? 2. Is there a way to prevent iOS 12 users from downloading version 8.5.4 while allowing them to continue using version 8.5.3? 3. Is there any recommended approach to ensure compatibility or restrict distribution based on iOS version? If I had known this issue in advance, I would have adjusted the deployment target accordingly before release. Any help or insights would be greatly appreciated.
1
1
113
14h
App review stuck on the "In review" for 10 days now
Dear App Review Team, Our app – Apple ID 6755677576 has been stuck in the “In review” status for over 10 days (since March 17, 2026). Normally, reviews begin within a few days, but in our case, it seems unusually delayed. Could you please clarify: • Is there a specific reason for this extended hold? • Is any action required from our side? • When can we expect the review to proceed? Thank you very much for your time and assistance.
1
0
93
16h
App stuck in "Waiting for Review" for over a month with no response
Hello, I would really appreciate if someone from Apple could take a look at this, as I believe there may be an issue with my submission or account. I submitted my app for review for the first time over a month ago, and it has been stuck in “Waiting for Review” ever since, with absolutely no updates. This delay is far beyond the typical review timeframes (which are usually just a few days). I have not received any rejection, feedback, or request for additional information. So far, I have already: Resubmitted the build Sent multiple support requests through App Store Connect Requested an expedited review (which was approved) Despite all of this, there has been no progress at all. I have also sent several support messages and emails, but unfortunately I have not received any response so far. It feels like my case is not being reviewed at all, which makes it very difficult to understand what is going wrong. The app is quite standard and does not contain anything that should require extended review. At this point, I am concerned that there might be: An issue with my developer account A submission stuck in the review queue Or some kind of internal flag that I am not aware of Has anyone experienced a similar situation where an app remained in “Waiting for Review” for over a month? And if anyone from Apple is reading this, could you please check if there is any issue with my submission? Any help or guidance would be greatly appreciated. Thank you.
1
0
151
17h
App stuck in "Waiting for Review" for over two weeks
Hello, I would really appreciate if someone from Apple could take a look at this, as I believe there may be an issue with my submission or account. I submitted my app for review for the first time over a month ago, and it has been stuck in “Waiting for Review” ever since, with absolutely no updates. This delay is far beyond the typical review timeframes (which are usually just a few days). I have not received any rejection, feedback, or request for additional information. So far, I have already: Resubmitted the build Sent multiple support requests through App Store Connect Requested an expedited review (which was approved) Despite all of this, there has been no progress at all. I have also sent several support messages and emails, but unfortunately I have not received any response so far. It feels like my case is not being reviewed at all, which makes it very difficult to understand what is going wrong. The app is quite standard and does not contain anything that should require extended review. At this point, I am concerned that there might be: An issue with my developer account A submission stuck in the review queue Or some kind of internal flag that I am not aware of Has anyone experienced a similar situation where an app remained in “Waiting for Review” for over a month? And if anyone from Apple is reading this, could you please check if there is any issue with my submission? Any help or guidance would be greatly appreciated. Thank you.
1
0
154
17h
Pending User Info
Hi, I received this message recently, but after completing the process and uploading the KRS document for my company in Poland, it doesn’t seem to save. The same message keeps appearing again. I’ve tried around 50 times, but it just loops back to the same step. All agreements, tax forms, and compliance requirements are already active. I contacted the support but no reply. Anyone have any suggestion ?
Replies
0
Boosts
0
Views
9
Activity
1h
I have submitted my app and it has been waiting for review.
I have submitted my app and it has been waiting for review. I am the owner of the App and I applied for expedited review, but it didn't work. The version we submitted updated the information of the App. We consulted Apple and asked to continue waiting by using "Contact Us". I also submitted the information and they said to wait further. So we can only seek help from the reviewers here. Application ID: d6479289380
Replies
4
Boosts
0
Views
55
Activity
1h
Digital Services Act Verification Stuck In Review (Turkey Address Documents Not Accepted)
Region: Türkiye Hello, My Digital Services Act verification has been in review for an extended period of time, and I am unable to proceed. I have submitted my official residence document obtained via e-Government (QR-verified). However, in Türkiye, these documents are only issued in Turkish and cannot be provided in English. To assist with the review, I also included a manual English translation of the document, while keeping the original file unchanged. Despite this, my submission remains in review without any feedback or request for additional information. Has anyone experienced a similar issue with address verification in Türkiye? Is there any specific format or document that Apple accepts in this case? Any guidance would be greatly appreciated. Thank you.
Replies
1
Boosts
0
Views
20
Activity
1h
My App stuck in "Waiting for Review" two week
Hello everyone, My app (ID: 6756186616) was submitted on Mar 15, 2026, and has been stuck in "Waiting for Review" status for over 17 days. I contacted Developer Support (case #20000111565861) and received confirmation that it's proceeding normally, but no update since. On average, Apple reviews 90 percent of apps within 24 hours. However, there might be cases that need more review time, but mine exceeds two week. Any recent experiences with long queues? Thanks!
Replies
0
Boosts
0
Views
5
Activity
1h
AppStore Connect: cannot Add for Review
something is wrong.. but I have no clue what.. no error message.. just a red save button.. that's it... when I leave the page he deletes everything I have added before
Replies
1
Boosts
0
Views
44
Activity
1h
Pending Termination Notice (Guideline 5.6, Section 3.2(f)) – No Response After 14 Days – Case 30000003321343
Hello, I am seeking guidance regarding a Pending Termination Notice received on March 18, 2026 for the developer account of Kaagapay Platform Inc. Background: Our app, CreditKaagapay: Score & Report (App ID: 6744999391), is a credit report and loan matching platform operating in the Philippines in partnership with the Credit Information Corporation (CIC). The app maintained a 4.8-star rating with over 4,000 reviews. No prior warnings were issued before the notice. Notice Details: The notice cited Guideline 5.6 and Section 3.2(f), alleging dishonest or fraudulent activity related to account information. Timeline: • March 18: Received the Pending Termination Notice. Submitted two appeals (App Removal + Pending Account Termination) on the same day. Both received on-screen confirmation. • March 25: Submitted a follow-up through the App Review Status contact form. • March 26: Developer Support confirmed the appeal was forwarded to the App Review Board (Case ID: 30000003321343). • April 1 (today, Day 14): No response received from the App Review Board. Questions: Is there a way to confirm that our appeals are currently under review by the App Review Board? Are there any additional steps we should take to bring this to the Board's attention? Is there any mechanism to submit supplementary documentation, as the appeal form did not support attachments? We remain fully committed to compliance and ready to provide any additional information requested. Thank you for any guidance. Yifu Zhang, Account Holder Case ID: 30000003321343
Replies
0
Boosts
0
Views
4
Activity
1h
协议更新 《Apple Developer Program 许可协议》已更新并需要查阅。若要更新现有 App 和提交新 App,账户持有人必须前往 Apple Developer 网站登录账户,查看并接受更新后的协议。
我进入https://appstoreconnect.apple.com/apps/870315780/distribution/ios/version/deliverable想要发版,但是提示协议更新 《Apple Developer Program 许可协议》已更新并需要查阅。若要更新现有 App 和提交新 App,账户持有人必须前往 Apple Developer 网站登录账户,查看并接受更新后的协议。 但是账户持有人已经在developer.apple.com签署过协议了,这是为什么?
Replies
3
Boosts
0
Views
71
Activity
1h
Subscription waiting for review
Hi, I am trying to get my subscription reviewed. Its sitting there as “waiting for review“ and its been nearly 1 week. I’ve tried msging and replying to the Apple review team to request the review bur so far no luck. Can I please kindly get assistance as to how I can get it reviewed? Any help will be much appreciated.
Replies
0
Boosts
0
Views
3
Activity
1h
App Update Visible on App Store but Not Auto-Updating on User Devices
Hi everyone, I recently released a new version of my app on the App Store and the update is visible to users, but it is not auto-updating on their devices even when they have automatic updates enabled in their App Store app settings. What I have verified so far: The update is live and visible on the App Store The version number and build number are correctly incremented The app has been fully approved and released Tested on multiple devices with auto-update turned ON Waited more than 48 hours after release Users can only get the new version by manually going to the App Store and tapping Update. This includes important bug fixes so I want to ensure users are on the latest version. Has anyone else faced this recently? Could this be a server-side propagation delay or something I may have missed? Any guidance would be greatly appreciated!
Replies
0
Boosts
0
Views
23
Activity
1h
Apple Engaged in Geographic Bias
We are a development team building an application targeted specifically for the Southeast Asian market. We have been caught in a frustrating review cycle and are hoping to get some guidance on how to move forward. The Situation Our application is intentionally unavailable in the United States. Per Apple's guidance, we implemented a "We are currently not available in your country" error screen that displays when a user's location falls outside our supported regions. This is intentional, expected behavior — not a bug. The Problem Despite providing detailed testing instructions and dedicated test accounts tied to the correct region, our Reviewers consistently: Do not use the test accounts we created for them Do not follow the regional setup instructions we provided Access the app from a US-based location See the geographic restriction screen (the one Apple instructed us to build) Flag it as a bug and reject the submission We have confirmed this is the root cause, as the rejection notes reference the exact screen that Apple previously instructed us to implement. The reviewer spends fewer than 10 seconds in the app before rejecting. What We Need We are stuck in a loop with no clear path out. We are asking for: Escalation to a reviewer who will follow the provided testing instructions and use the correct region/account Clarification on how to properly communicate geographic restrictions to the review team so this is not flagged as a defect We have put significant effort into complying with every piece of guidance we have received, and we are committed to meeting Apple's standards. We just need a reviewer to spend more than a few seconds with our app using the correct credentials. Any help escalating this or pointing us to the right process would be greatly appreciated. Thank you. App Name: Hustla App ID: 6756264790
Replies
0
Boosts
0
Views
18
Activity
3h
Apple-Hosted Asset Pack Support in App Review
Does the App Review process have access to Apple-Hosted Asset Packs during review? My app uses Asset Packs to offer a library of data to the end-user (with a workaround, if unavailable), but I am frequently seeing the workaround screen in App Review with errors I haven't seen elsewhere. The latest error I encountered (via the App Review team's feedback) was: "A server with the specified hostname could not be found." thrown from (to my belief) AssetPackManager.shared.ensureLocalAvailability. This is unexpected to me, as both this code as well as the asset packs have already been released and are working reliably in production. Has anyone else experienced these issues?
Replies
6
Boosts
0
Views
364
Activity
8h
App Review stuck for weeks on individual account, expedite requests ignored, multiple apps affected
Hello everyone, I am trying to understand whether this is a normal delay or if there may be an account-level review issue affecting my submissions. I am an individual developer. I submitted my first app for review on March 14, 2026. It remained without a meaningful response until March 31, 2026. During this time, I sent three expedite review requests, but none of them helped. Because nothing moved, I withdrew the previous submission and uploaded a third build for the same app. However, the app is still stuck in review flow. At the same time, I submitted my second app on March 22, 2026. I also requested an expedite review for that app, but it is still in Waiting for Review as well. So currently: • App 1 was first submitted on March 14, 2026 • Multiple expedite requests were sent • The original submission was withdrawn and a new build was submitted • App 2 was submitted on March 22, 2026 • Both apps have been heavily delayed • One is still in review flow, and the other is still Waiting for Review I would like to ask: 1. Has anyone experienced this kind of delay on an individual account, especially with multiple apps at the same time? 2. Could this indicate an account-level issue, manual queue hold, or some kind of hidden review flag? 3. Is there any effective way to escalate this beyond normal expedite requests? 4. Would contacting App Review again help, or is there another correct channel for this situation? 5. If I withdraw and resubmit again, is there any chance that it makes the delay worse? I am not asking for special treatment. I am only trying to understand what may be causing such an unusual delay and what the most effective next step is. Any insight from developers who faced a similar situation would be very helpful. Thank you.
Replies
1
Boosts
0
Views
51
Activity
11h
Upload new binary for In-App Purchase(s) review?
Hello,I got the following message the second time. I dont know what to do.My app is reviewed and live, but my in app purchases are rejected. I read the message and was wondering about that. This did not happend with my non subscription iaps. I submitted a new "fake" binary with new version and in app purchases again.My app is reviewed and live with new version. My purchases not. I got this message again.We have begun the review of your In-App Purchase(s) but aren't able to continue because your submitted In-App Purchase(s) indicate a change of business model for your app. Therefore, we need to verify the implementation of your submitted In-App Purchase(s) in the app to ensure your app, and its In-App Purchase(s), are in compliance with the App Store Review Guidelines.Specifically, you have submitted auto-renewing subscriptions for review.Please upload a new binary for review and resubmit your In-App Purchase(s) with the binary so that we can continue the review.What to do?
Replies
15
Boosts
2
Views
21k
Activity
12h
[Bug] Cannot link In-App Purchases / Subscriptions to App Version in App Store Connect
Summary I am unable to link my In-App Purchases and Subscriptions to my app version in App Store Connect. The "In-App Purchases and Subscriptions" section described in Apple's documentation is not visible on my version preparation page, making it impossible to associate IAPs with my build before submission. Steps to Reproduce Open App Store Connect → My Apps → [App Name] Navigate to the app version in "Prepare for Submission" state Scroll through the entire version page The "In-App Purchases and Subscriptions" section is not present anywhere on the page Expected Behavior According to Apple's documentation and the note shown on the Subscriptions page itself: ▎ "Your first subscription must be submitted with a new app version. Create your subscription, then select it in the 'In-App Purchases or Subscriptions' section of the app's version page before submitting the version for review." The section should be visible and allow me to select my configured subscriptions. Actual Behavior The section does not appear on the version page at all. My subscriptions (monthly, yearly, lifetime) are all in "Ready to Submit" state and correctly configured, but there is no way to link them to the build. Account & Contracts Status All prerequisites are in place: All contracts (Paid Apps Agreement) are signed and active — nothing pending under "Business" / "Agreements, Tax, and Banking" Banking and tax information is fully set up No open items or warnings under the Business section in App Store Connect Despite all account requirements being fulfilled, the IAP linking section remains absent from the version page. Impact This is blocking my app from being approved. Apple's reviewer rejected my submission with Guideline 2.1(a) stating the subscription screen showed no available plans. The reviewer cannot see the IAPs because they were never linked to the version — which I cannot do due to this missing UI section. Environment App Store Connect via browser (Safari + Chrome, both tested) App status: "Prepare for Submission" IAP status: All three products "Ready to Submit" First-time submission (new app, never been approved before) Workaround None found. This appears to be a UI bug in the current version of App Store Connect. Has anyone else encountered this? Is there a way to link IAPs to a build via the API or any other workaround?
Replies
2
Boosts
1
Views
146
Activity
12h
Apps cannot launch on iOS 9-12 devices after recent build - "The process failed to exec"
We found that our apps (and other apps from different companies) cannot launch on iOS 9 to iOS 12 devices. The app can be installed successfully but crashes immediately on launch. From the device syslog: assertiond: The process failed to exec SpringBoard: Bootstrapping failed - Unable to bootstrap process Our distribution certificate was issued on Feb 2, 2026, signed by WWDR G3 intermediate certificate. This issue affects all apps under our Apple Developer account on iOS 9-12 devices. iOS 13 and above works fine.
Replies
4
Boosts
6
Views
355
Activity
12h
App Store Version Not Working on iOS 12
I recently released version 8.5.4 (build 188) using Cloud Build. During testing via TestFlight, the app worked correctly on an iPhone 6 running iOS 12.5.8. However, after the app was published on the App Store, I found that the same version does not open at all on iOS 12 devices. Previously, earlier versions (such as 8.5.3) were functioning properly on iOS 12. My app’s minimum deployment target is set to iOS 12.0. This issue appears only with the App Store version, while the TestFlight version works fine on the same device. Due to this, I have paused the phased release of version 8.5.4 to prevent further impact on users still running iOS 12. I would like guidance on the following: 1. Has there been any recent change or limitation affecting apps targeting iOS 12 on the App Store? 2. Is there a way to prevent iOS 12 users from downloading version 8.5.4 while allowing them to continue using version 8.5.3? 3. Is there any recommended approach to ensure compatibility or restrict distribution based on iOS version? If I had known this issue in advance, I would have adjusted the deployment target accordingly before release. Any help or insights would be greatly appreciated.
Replies
1
Boosts
1
Views
113
Activity
14h
App review stuck on the "In review" for 10 days now
Dear App Review Team, Our app – Apple ID 6755677576 has been stuck in the “In review” status for over 10 days (since March 17, 2026). Normally, reviews begin within a few days, but in our case, it seems unusually delayed. Could you please clarify: • Is there a specific reason for this extended hold? • Is any action required from our side? • When can we expect the review to proceed? Thank you very much for your time and assistance.
Replies
1
Boosts
0
Views
93
Activity
16h
App review
Hi! Good afternoon how much time is it taking for you to get the app approved? I’m waiting since wednesay for the response of a review update from the apple team, my app was supposed to lunch on Monday
Replies
1
Boosts
0
Views
73
Activity
17h
App stuck in "Waiting for Review" for over a month with no response
Hello, I would really appreciate if someone from Apple could take a look at this, as I believe there may be an issue with my submission or account. I submitted my app for review for the first time over a month ago, and it has been stuck in “Waiting for Review” ever since, with absolutely no updates. This delay is far beyond the typical review timeframes (which are usually just a few days). I have not received any rejection, feedback, or request for additional information. So far, I have already: Resubmitted the build Sent multiple support requests through App Store Connect Requested an expedited review (which was approved) Despite all of this, there has been no progress at all. I have also sent several support messages and emails, but unfortunately I have not received any response so far. It feels like my case is not being reviewed at all, which makes it very difficult to understand what is going wrong. The app is quite standard and does not contain anything that should require extended review. At this point, I am concerned that there might be: An issue with my developer account A submission stuck in the review queue Or some kind of internal flag that I am not aware of Has anyone experienced a similar situation where an app remained in “Waiting for Review” for over a month? And if anyone from Apple is reading this, could you please check if there is any issue with my submission? Any help or guidance would be greatly appreciated. Thank you.
Replies
1
Boosts
0
Views
151
Activity
17h
App stuck in "Waiting for Review" for over two weeks
Hello, I would really appreciate if someone from Apple could take a look at this, as I believe there may be an issue with my submission or account. I submitted my app for review for the first time over a month ago, and it has been stuck in “Waiting for Review” ever since, with absolutely no updates. This delay is far beyond the typical review timeframes (which are usually just a few days). I have not received any rejection, feedback, or request for additional information. So far, I have already: Resubmitted the build Sent multiple support requests through App Store Connect Requested an expedited review (which was approved) Despite all of this, there has been no progress at all. I have also sent several support messages and emails, but unfortunately I have not received any response so far. It feels like my case is not being reviewed at all, which makes it very difficult to understand what is going wrong. The app is quite standard and does not contain anything that should require extended review. At this point, I am concerned that there might be: An issue with my developer account A submission stuck in the review queue Or some kind of internal flag that I am not aware of Has anyone experienced a similar situation where an app remained in “Waiting for Review” for over a month? And if anyone from Apple is reading this, could you please check if there is any issue with my submission? Any help or guidance would be greatly appreciated. Thank you.
Replies
1
Boosts
0
Views
154
Activity
17h