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“Account Locked”

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Reply to How do I enrol into the Apple Developer Program?
Hi Tony, To answer the reason why the Apple Developer App says the enrollment is not available was because your account is not an individual account, it happens on my end as well, Companies account enrollment needs to be completed via Web... In my case, it's actually been a month ago I've been facing this same issue of failed payment, and it's so frustrating honestly. I've sent tons of messages via support ticket multiple time but no response while payment keep failing silently. Meanwhile I've tried to use different types of cards which is costing me silently but still it's not changing the situation... Just like you stated, I am stuck and ran of options as well -- which is the reason why I'm here hoping to figure out some useful tips.. Should you finally bypass this, please do get in touch I'll be glad. Thank you... Btw, I've seen a lot of dev having same issues, it was on Apple system I bet...
2w
_MPRemoteCommandEventDispatch crashes on iOS 26.x devices.
I'm seeing crashes in _MPRemoteCommandEventDispatch on iOS 26.x devices in 3 apps. According to Bugsnag logs they are: NSInternalInconsistencyException: event dispatch <_MPRemoteCommandEventDispatch: sourceID=(null) ([HostedRoutingSessionDataSource] handleControlSendingCommand<2W5E>)> state:201> deallocated without calling continuation I attached a log from Xcode organizer matching Bugsnag crash. mpr_remote_command_event.crash When I set the brakpoint on the -[_MPRemoteCommandEventDispatch dealloc] I can see it it's hit every time I tap play or pause on locked screen play button. Thread 0 Crashed: 0 libsystem_kernel.dylib 0x00000002370420cc __pthread_kill + 8 (:-1) 1 libsystem_pthread.dylib 0x00000001e975c810 pthread_kill + 268 (pthread.c:1721) 2 libsystem_c.dylib 0x0000000198f8ff64 abort + 124 (abort.c:122) 3 libc++abi.dylib 0x000000018a7cf808 __abort_message + 132 (abort_message.cpp:66) 4 libc++abi.dylib 0x000000018a7be484 demangling_terminate_handler() + 304 (cxa_default_handlers.c
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Reply to macOS 26: Can’t add a new VPN configuration
The problem turns out to be a corrupt /Library/Preferences/com.apple.networkextension.plist file. This needs to be deleted, such that the system can create a new one. Unfortunately that’s not possible because in Apple’s “infinite wisdom“ even the root user has been degraded to a lowly user account with selective admin privileges, instead of being the God account it’s supposed to be. As a consequence, one must boot into recovery mode, open a terminal session, and then delete the file from there.
Topic: Community SubTopic: Apple Developers Tags:
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Reply to ppq.apple.com returning 502 Bad Gateway - Unable to verify developer apps on device
The outage described in this thread was resolved on the same day that it occurred. If you’re working in an Enterprise team and having problems deploying your apps, I recommend that you seek help from either your MDM vendor or, if you’re doing this yourself, from Apple Support. You can also see community help over in the Apple Support Community, and specifically in the Business and Education topic area, where you’re more likely to find folks with enterprise app deployment experience. I’m locking this thread because a) the issue it covered is most definitely resolved, and b) I don’t want it to become a distraction for folks who have enterprise deployment problems. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = eskimo + 1 + @ + apple.com
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Notarization Requests In Progress
Hello, I am following up on several notarization requests in order to understand the process better. I submitted my first notary request yesterday and it took several hours to complete (where I submitted two other requests along the way thinking they may be stuck). They were all accepted after ~3 hours had passed since the first request was made. In that time I discovered a bug and had to rebuild/codesign, and submitted to notarize again. I've now had two requests with the new build (.zip file) in progress for ~18 hours. The bug fix I made between builds was innocuous and I'm wondering if my jobs are getting flagged due to recent account lockouts when I was first setting up my organizations' developer account. I've seen several replies here in the forum from DTS Engineers - hi Quinn :), so I'm aware of the possibility of 'rare' in-depth analysis, however I've experienced it in 100% of my requests. What is causing my requests to always require in-depth analysis and is there anything I can do
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Has this happened to anyone else????
I have purchase an Apple developer account on the 9th of March 2026, but the purchase still shows pending... I have sent the apple support team 3 emails which not one has been responded to... This is getting ridiculous now. If anyone knows how I can resolve this issue please reach out to me. I have proof of payment for my account over email but zero response from Apple.
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Reply to iPhone 17 Pro on iOS 26.3 stays unavailable in xcrun devicectl list devices even with Xcode 26.4 beta 2
Q1: Yes, I used Migration Assistant to move files to this Mac mini (Apple Silicon). I believe I only migrated files, not the full user account. My previous Mac likely had uid 502 assigned to my user account, which may have carried over to the system directories on this new Mac. Q2: There is only one user account on this Mac. Q3: No, this is a personal Mac, not managed by any organization. No endpoint security software installed. Q4: I don’t believe so. This Mac mini is relatively new and I don’t recall ever disabling SIP. Please let me know if there’s any additional diagnostic information I can provide, or if there’s a recommended fix for the uid mismatch.
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Reply to iPhone 17 Pro on iOS 26.3 stays unavailable in xcrun devicectl list devices even with Xcode 26.4 beta 2
@TE2026, ok, thanks for letting me know about not having a developer account. Let me try to get some more info from you here, if you know. What we are able to tell through your report is that there are system directories on your Mac that have a different owning file user than expected, where the directory is owned by uid 502 instead of the expected uid 501, and that's tripping up the device management infrastructure. This is pretty unusual, and it would be helpful to us to figure out how you got into this situation, if possible. Here are some questions to maybe help you think through things, but I'm really looking for anything that you can point out as potentially unusual in how this Mac is set up or used: Have you migrated this macOS user account to different Macs over many OS versions? Is there only one user account on the Mac, or is this Mac used in some sort of a multi-user environment? Is this Mac managed in some way, such as by a company or educational institution, according t
2w
App in "Waiting for Review" for 32 days — two escalations with no resolution
Hello everyone, I'm reaching out to see if anyone has experienced a similar situation or has any advice. My app Currot has been in Waiting for Review across multiple submissions since February 8, 2026. Despite following all recommended steps, the review team has not responded. Timeline: Feb 8: Initial submission Feb 11 (04:50 AM): Moved to In Review Feb 11 (05:17 AM): Rejected (Guidelines 2.3.6, 5.1.1, 1.2, 5.1.1v) Feb 11 (08:10 PM): All four issues resolved, resubmitted same day with detailed screenshots in Resolution Center Feb 14: Follow-up message sent via Resolution Center — no response Feb 23: After 12 days of no movement, canceled and resubmitted with review notes explaining all resolved issues Mar 4: Developer Support (Case 102831733019) confirmed they notified the review team Mar 9: Follow-up email and phone call requesting escalation Mar 10: Developer Support confirmed they escalated again Mar 12 (today): Still Waiting for Review — 32 days since initial submission, 17 days since latest submission Ac
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Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage
I have the issues in this particular guideline: Issue Description We noticed that the app requires users to register with personal information to purchase In-App Purchase products that are not account based. Apps cannot require user registration prior to allowing access to app content and features that are not associated specifically to the user. User registration that requires the sharing of personal information must be optional or tied to account-specific functionality. Next Steps To resolve this issue, please revise the app to not require users to register before purchasing In-App Purchase products that are not account based. You may explain to the user that registering will enable them to access the purchased content from any of their supported devices and provide them a way to register at any time, if they wish to later extend access to additional devices. Please note that although guideline 5.1.1 requires an app to make subscription content available to all the supported devic
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StoreKit: No products returned in Sandbox + "This item is not available" in "initiate transaction"
Hi, my app was rejected because IAP were not present in the app. I followed guidelines more carefully and filled all buisness detail since then. And now I have: StoreKit Configuration in XCode is set to None, Products (subscription + consumable product) are already approved (from the previous review) Paid Apps Agreement - active Bank account - active Tax forms - active Compliance - active Problems: When trying to test it with TestFlight + sandbox account, StoreKit is returning zero products. When trying to check my products by initiate transaction from Sandbox App Store manage dashboard I am getting an error This item is not available I am totally stuck and don't know what to process next. Unfortunately API.
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Reply to NSProgress - way to publish progress to make the file url unselectable in Finder?
I briefly tried to get this to work today using the old Carbon API, which I must confess I'm not super familiar with (before my time), but didn't have any success. Before I posted this thread, I tried what looked like the most straightforward way to accomplish this: No, that won't work. NSFileBusy is looking at ExtendedFileInfo.extendedFinderFlags and checking if kExtendedFlagObjectIsBusy is set. I don't think it's really used today, but my recollection was that this meant “busy” in the file access/locking sense, which is different than the creation case of the Finder. In any case, I'd start by checking/setting kMagicBusyCreationDate. I believe that's the Finder primary mechanism, and, more practically, it's not deprecated and easier to access than type/creator. __ Kevin Elliott DTS Engineer, CoreOS/Hardware
Topic: UI Frameworks SubTopic: AppKit Tags:
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How do you support Preferred Font Size / Dynamic Type on macOS?
On macOS 26, how do you support the Preferred Text Size value as defined in the Accessibility Settings? Historically, Dynamic Type has not been available on macOS. However, the user has some control over text size through the Accessibility Settings. On macOS 26, a small subset of applications are honouring changes to that value include Finder, Mail, and sidebars in many applications. Dynamic sizing in table views has been available on macOS for awhile. But Mail.app, in particular, is also adjusting the font sizes used in the message's body pane while the Finder is adjusting font sizes used for Desktop icons. I can't find an NSNotification that is fired when the user adjusts the Accessibility Text Size slider, nor can I find an API to read the current value. NSFont.preferredFont(forTextStyle:options:) looks promising but the fonts returned do not appear to take the user's Accessibility setting into account. (Nor do they update dynamically.) SwiftUI's Text(Apple).font(.body) performs similarly to NSFon
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Reply to Using StoreKit from an AUv3 plugin that can be loaded in-process
Yeah, the obvious way doesn't work so well if you're using auto-renewing subscriptions - forcing the user to run the outer app every three days when the grace period expires to see if the user is still subscribed is a non-starter - this needs to be transparent and just work™ once the user has bought the subscription - my target customers are mastering engineers and similar - I wouldn't put up with that from a plugin for long, so I cannot expect my customer to. I have one local beta tester I'm going to try a TestFlight version with subscription support enabled and lots of logging and see if the extension is able to see products defined for the outer app. The fact that all of this is essentially untestable by the developer (getting a StoreKit config through to the extension process seems to be a no-go, not to mention my experience with local StoreKit configs working on a much simpler iOS app spotty enough not to trust) is fairly maddening. The combinatorics in the state machine you need for definitely-not-subsc
Topic: Media Technologies SubTopic: Audio Tags:
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Reply to Red "X" showing up for Certificates, Identifiers, & Profiles in xcode
[quote='879809022, FeiYehua, /thread/818161?answerId=879809022#879809022, /profile/FeiYehua'] Same problem for me [/quote] Is this for the same Apple Account you’re using to post here on the forums. If so, that Apple Account isn’t associated with any paid developer teams. If it’s some other Apple Account then you have a couple of options: You can either post here with that account so that I can check things based on that. Or if you can’t do that, seek formal help via Apple > Developer > Contact Us. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = eskimo + 1 + @ + apple.com
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Reply to How do I enrol into the Apple Developer Program?
Hi Tony, To answer the reason why the Apple Developer App says the enrollment is not available was because your account is not an individual account, it happens on my end as well, Companies account enrollment needs to be completed via Web... In my case, it's actually been a month ago I've been facing this same issue of failed payment, and it's so frustrating honestly. I've sent tons of messages via support ticket multiple time but no response while payment keep failing silently. Meanwhile I've tried to use different types of cards which is costing me silently but still it's not changing the situation... Just like you stated, I am stuck and ran of options as well -- which is the reason why I'm here hoping to figure out some useful tips.. Should you finally bypass this, please do get in touch I'll be glad. Thank you... Btw, I've seen a lot of dev having same issues, it was on Apple system I bet...
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2w
_MPRemoteCommandEventDispatch crashes on iOS 26.x devices.
I'm seeing crashes in _MPRemoteCommandEventDispatch on iOS 26.x devices in 3 apps. According to Bugsnag logs they are: NSInternalInconsistencyException: event dispatch <_MPRemoteCommandEventDispatch: sourceID=(null) ([HostedRoutingSessionDataSource] handleControlSendingCommand<2W5E>)> state:201> deallocated without calling continuation I attached a log from Xcode organizer matching Bugsnag crash. mpr_remote_command_event.crash When I set the brakpoint on the -[_MPRemoteCommandEventDispatch dealloc] I can see it it's hit every time I tap play or pause on locked screen play button. Thread 0 Crashed: 0 libsystem_kernel.dylib 0x00000002370420cc __pthread_kill + 8 (:-1) 1 libsystem_pthread.dylib 0x00000001e975c810 pthread_kill + 268 (pthread.c:1721) 2 libsystem_c.dylib 0x0000000198f8ff64 abort + 124 (abort.c:122) 3 libc++abi.dylib 0x000000018a7cf808 __abort_message + 132 (abort_message.cpp:66) 4 libc++abi.dylib 0x000000018a7be484 demangling_terminate_handler() + 304 (cxa_default_handlers.c
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Reply to macOS 26: Can’t add a new VPN configuration
The problem turns out to be a corrupt /Library/Preferences/com.apple.networkextension.plist file. This needs to be deleted, such that the system can create a new one. Unfortunately that’s not possible because in Apple’s “infinite wisdom“ even the root user has been degraded to a lowly user account with selective admin privileges, instead of being the God account it’s supposed to be. As a consequence, one must boot into recovery mode, open a terminal session, and then delete the file from there.
Topic: Community SubTopic: Apple Developers Tags:
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2w
Reply to ppq.apple.com returning 502 Bad Gateway - Unable to verify developer apps on device
The outage described in this thread was resolved on the same day that it occurred. If you’re working in an Enterprise team and having problems deploying your apps, I recommend that you seek help from either your MDM vendor or, if you’re doing this yourself, from Apple Support. You can also see community help over in the Apple Support Community, and specifically in the Business and Education topic area, where you’re more likely to find folks with enterprise app deployment experience. I’m locking this thread because a) the issue it covered is most definitely resolved, and b) I don’t want it to become a distraction for folks who have enterprise deployment problems. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = eskimo + 1 + @ + apple.com
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2w
Notarization Requests In Progress
Hello, I am following up on several notarization requests in order to understand the process better. I submitted my first notary request yesterday and it took several hours to complete (where I submitted two other requests along the way thinking they may be stuck). They were all accepted after ~3 hours had passed since the first request was made. In that time I discovered a bug and had to rebuild/codesign, and submitted to notarize again. I've now had two requests with the new build (.zip file) in progress for ~18 hours. The bug fix I made between builds was innocuous and I'm wondering if my jobs are getting flagged due to recent account lockouts when I was first setting up my organizations' developer account. I've seen several replies here in the forum from DTS Engineers - hi Quinn :), so I'm aware of the possibility of 'rare' in-depth analysis, however I've experienced it in 100% of my requests. What is causing my requests to always require in-depth analysis and is there anything I can do
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1
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0
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132
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2w
Has this happened to anyone else????
I have purchase an Apple developer account on the 9th of March 2026, but the purchase still shows pending... I have sent the apple support team 3 emails which not one has been responded to... This is getting ridiculous now. If anyone knows how I can resolve this issue please reach out to me. I have proof of payment for my account over email but zero response from Apple.
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4
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148
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2w
Reply to iPhone 17 Pro on iOS 26.3 stays unavailable in xcrun devicectl list devices even with Xcode 26.4 beta 2
Q1: Yes, I used Migration Assistant to move files to this Mac mini (Apple Silicon). I believe I only migrated files, not the full user account. My previous Mac likely had uid 502 assigned to my user account, which may have carried over to the system directories on this new Mac. Q2: There is only one user account on this Mac. Q3: No, this is a personal Mac, not managed by any organization. No endpoint security software installed. Q4: I don’t believe so. This Mac mini is relatively new and I don’t recall ever disabling SIP. Please let me know if there’s any additional diagnostic information I can provide, or if there’s a recommended fix for the uid mismatch.
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2w
Reply to iPhone 17 Pro on iOS 26.3 stays unavailable in xcrun devicectl list devices even with Xcode 26.4 beta 2
@TE2026, ok, thanks for letting me know about not having a developer account. Let me try to get some more info from you here, if you know. What we are able to tell through your report is that there are system directories on your Mac that have a different owning file user than expected, where the directory is owned by uid 502 instead of the expected uid 501, and that's tripping up the device management infrastructure. This is pretty unusual, and it would be helpful to us to figure out how you got into this situation, if possible. Here are some questions to maybe help you think through things, but I'm really looking for anything that you can point out as potentially unusual in how this Mac is set up or used: Have you migrated this macOS user account to different Macs over many OS versions? Is there only one user account on the Mac, or is this Mac used in some sort of a multi-user environment? Is this Mac managed in some way, such as by a company or educational institution, according t
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2w
App in "Waiting for Review" for 32 days — two escalations with no resolution
Hello everyone, I'm reaching out to see if anyone has experienced a similar situation or has any advice. My app Currot has been in Waiting for Review across multiple submissions since February 8, 2026. Despite following all recommended steps, the review team has not responded. Timeline: Feb 8: Initial submission Feb 11 (04:50 AM): Moved to In Review Feb 11 (05:17 AM): Rejected (Guidelines 2.3.6, 5.1.1, 1.2, 5.1.1v) Feb 11 (08:10 PM): All four issues resolved, resubmitted same day with detailed screenshots in Resolution Center Feb 14: Follow-up message sent via Resolution Center — no response Feb 23: After 12 days of no movement, canceled and resubmitted with review notes explaining all resolved issues Mar 4: Developer Support (Case 102831733019) confirmed they notified the review team Mar 9: Follow-up email and phone call requesting escalation Mar 10: Developer Support confirmed they escalated again Mar 12 (today): Still Waiting for Review — 32 days since initial submission, 17 days since latest submission Ac
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5
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205
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Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage
I have the issues in this particular guideline: Issue Description We noticed that the app requires users to register with personal information to purchase In-App Purchase products that are not account based. Apps cannot require user registration prior to allowing access to app content and features that are not associated specifically to the user. User registration that requires the sharing of personal information must be optional or tied to account-specific functionality. Next Steps To resolve this issue, please revise the app to not require users to register before purchasing In-App Purchase products that are not account based. You may explain to the user that registering will enable them to access the purchased content from any of their supported devices and provide them a way to register at any time, if they wish to later extend access to additional devices. Please note that although guideline 5.1.1 requires an app to make subscription content available to all the supported devic
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1
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0
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79
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2w
StoreKit: No products returned in Sandbox + "This item is not available" in "initiate transaction"
Hi, my app was rejected because IAP were not present in the app. I followed guidelines more carefully and filled all buisness detail since then. And now I have: StoreKit Configuration in XCode is set to None, Products (subscription + consumable product) are already approved (from the previous review) Paid Apps Agreement - active Bank account - active Tax forms - active Compliance - active Problems: When trying to test it with TestFlight + sandbox account, StoreKit is returning zero products. When trying to check my products by initiate transaction from Sandbox App Store manage dashboard I am getting an error This item is not available I am totally stuck and don't know what to process next. Unfortunately API.
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1
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0
Views
77
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2w
Reply to NSProgress - way to publish progress to make the file url unselectable in Finder?
I briefly tried to get this to work today using the old Carbon API, which I must confess I'm not super familiar with (before my time), but didn't have any success. Before I posted this thread, I tried what looked like the most straightforward way to accomplish this: No, that won't work. NSFileBusy is looking at ExtendedFileInfo.extendedFinderFlags and checking if kExtendedFlagObjectIsBusy is set. I don't think it's really used today, but my recollection was that this meant “busy” in the file access/locking sense, which is different than the creation case of the Finder. In any case, I'd start by checking/setting kMagicBusyCreationDate. I believe that's the Finder primary mechanism, and, more practically, it's not deprecated and easier to access than type/creator. __ Kevin Elliott DTS Engineer, CoreOS/Hardware
Topic: UI Frameworks SubTopic: AppKit Tags:
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2w
How do you support Preferred Font Size / Dynamic Type on macOS?
On macOS 26, how do you support the Preferred Text Size value as defined in the Accessibility Settings? Historically, Dynamic Type has not been available on macOS. However, the user has some control over text size through the Accessibility Settings. On macOS 26, a small subset of applications are honouring changes to that value include Finder, Mail, and sidebars in many applications. Dynamic sizing in table views has been available on macOS for awhile. But Mail.app, in particular, is also adjusting the font sizes used in the message's body pane while the Finder is adjusting font sizes used for Desktop icons. I can't find an NSNotification that is fired when the user adjusts the Accessibility Text Size slider, nor can I find an API to read the current value. NSFont.preferredFont(forTextStyle:options:) looks promising but the fonts returned do not appear to take the user's Accessibility setting into account. (Nor do they update dynamically.) SwiftUI's Text(Apple).font(.body) performs similarly to NSFon
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2
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443
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2w
Reply to Using StoreKit from an AUv3 plugin that can be loaded in-process
Yeah, the obvious way doesn't work so well if you're using auto-renewing subscriptions - forcing the user to run the outer app every three days when the grace period expires to see if the user is still subscribed is a non-starter - this needs to be transparent and just work™ once the user has bought the subscription - my target customers are mastering engineers and similar - I wouldn't put up with that from a plugin for long, so I cannot expect my customer to. I have one local beta tester I'm going to try a TestFlight version with subscription support enabled and lots of logging and see if the extension is able to see products defined for the outer app. The fact that all of this is essentially untestable by the developer (getting a StoreKit config through to the extension process seems to be a no-go, not to mention my experience with local StoreKit configs working on a much simpler iOS app spotty enough not to trust) is fairly maddening. The combinatorics in the state machine you need for definitely-not-subsc
Topic: Media Technologies SubTopic: Audio Tags:
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2w
Reply to Red "X" showing up for Certificates, Identifiers, & Profiles in xcode
[quote='879809022, FeiYehua, /thread/818161?answerId=879809022#879809022, /profile/FeiYehua'] Same problem for me [/quote] Is this for the same Apple Account you’re using to post here on the forums. If so, that Apple Account isn’t associated with any paid developer teams. If it’s some other Apple Account then you have a couple of options: You can either post here with that account so that I can check things based on that. Or if you can’t do that, seek formal help via Apple > Developer > Contact Us. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = eskimo + 1 + @ + apple.com
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2w