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Program enrollment issue, no response from support
Hi everyone, I’m running into a frustrating issue with the Apple Developer Program and would really appreciate any advice. I was charged $99 USD for the membership and received the confirmation email saying it would be processed within 2 business days. However, I still don’t have access to the membership, and nothing has been activated on my account. What makes it worse — I’ve already tried contacting Apple support multiple times via email, but I haven’t received any response at all. So right now I’m stuck: payment went through, but no membership and no support response. Has anyone faced this before? Did your membership eventually activate on its own? Is there any way to actually reach Apple support (chat, phone, anything that works)? Should I escalate this somehow or request a refund through my bank? Any advice would really help — I feel like I’m just shouting into the void at this point. Thanks 🙏
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Reply to Programmatic IP Discovery for VZVirtualMachine in an App Store Sandbox
I want to make sure I understand your requirements here. You don’t expect to be running any helper code within the guest, right? So you want to discover the IP address (well, addresses) that the guest OS assigned to the shared interface without any cooperation from the guest? Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = eskimo + 1 + @ + apple.com
Topic: App & System Services SubTopic: Core OS Tags:
1w
First-time notarization submissions stuck "In Progress" for 24+ hours — Electron app
Hi, All notarization submissions for our new Electron macOS app have been stuck in In Progress for over 24 hours, with no logs available. Environment: Team ID: T7632V8V2D Certificate: Developer ID Application (valid, identity 83AC47F44D984509D5530439DD32729076B84982) Tool: xcrun notarytool submit (Xcode CLI) App: Electron 33, signed with hardened runtime, entitlements include allow-jit and allow-unsigned-executable-memory File: zip of .app (~236MB for arm64, ~104MB for x64) codesign --verify --deep --strict passes with no issues Apple System Status shows Developer ID Notary Service: Available Stuck submissions (all In Progress, no logs available): ea0fd8d4-1f2d-4266-aa84-aa3f3ba9a8fb (Apr 8, 09:40 UTC) dfaacdd2-1a11-4844-b8b7-b07bae809a7b (Apr 7, 16:49 UTC) 8256e1f0-e501-4423-8744-35b5b78ec87f (Apr 7, 10:32 UTC) a477d536-d84a-4c25-99ca-d125e0a22de1 (Apr 7, 09:07 UTC) This is our first time notarizing any app on this developer account. We understand first-time submissions may be routed to in-depth ana
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Reply to First-time notarization submissions stuck "In Progress" for 24+ hours — Electron app
It seems like you’ve already learnt about the in-depth analysis situation; you can find my standard spiel about that at the end of this post. [quote='821976021, CigaTheRatman, /thread/821976, /profile/CigaTheRatman'] but 24+ hours with no progress on any of the 4 submissions seems unusual. [/quote] No, that’s not unusual at all. Based on what I’ve see here on the forums, it commonly takes a few days. I generally don’t escalate issues like this unless it’s been stuck for a week. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = eskimo + 1 + @ + apple.com You can expect that most uploads will be notarised quickly. Occasionally, some uploads are held for in-depth analysis and may take longer to complete. As you notarise your apps, the system will learn how to recognise them, and you should see fewer delays. For lots of additional info about notarisation, see Notarisation Resources. Specifically, it links to a Q&A with the notary service team that’s quite instr
Topic: Code Signing SubTopic: Notarization Tags:
1w
Updating Apps on the AppStore no longer working for me.
I have been using Swift Playground to build and submit my apps to the appstore for around three years now. Recently I uploaded two of my apps but now when I submit them for approval an error is issued… “Unable to Add for Review”… (see pic attached). I don’t understand it because Playground does not use Xcode as far as I am aware? Can someone advise me what I can do to resolve this? Is it something I have to wait to be fixed by an Apple update?
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[Bug] Cannot link In-App Purchases / Subscriptions to App Version in App Store Connect
Summary I am unable to link my In-App Purchases and Subscriptions to my app version in App Store Connect. The In-App Purchases and Subscriptions section described in Apple's documentation is not visible on my version preparation page, making it impossible to associate IAPs with my build before submission. Steps to Reproduce Open App Store Connect → My Apps → [App Name] Navigate to the app version in Prepare for Submission state Scroll through the entire version page The In-App Purchases and Subscriptions section is not present anywhere on the page Expected Behavior According to Apple's documentation and the note shown on the Subscriptions page itself: ▎ Your first subscription must be submitted with a new app version. Create your subscription, then select it in the 'In-App Purchases or Subscriptions' section of the app's version page before submitting the version for review. The section should be visible and allow me to select my configured subscriptions. Actual Behavior The section does not
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Reply to [Bug] Cannot link In-App Purchases / Subscriptions to App Version in App Store Connect
Ugh me too, this whole process is so counter intuitive.. like for a literal entire app store ran by devs Apple won't just let us fix their stuff either.. https://developer.apple.com/help/app-store-connect/manage-submissions-to-app-review/overview-of-submitting-for-review If you wanna laugh out loud in pain read the second paragraph in their docs
1w
Team ID "" is not associated with an active membership
I’m blocked from building an iOS app because Apple Developer Portal says my Team ID is not associated with an active membership. On the Apple Developer portal resources page I see: “Team ID: ‘’ is not associated with an active membership.” I don’t see a Team selector in the Developer portal (only Account / Help / Sign out). The portal shows a banner “Join the Apple Developer Program”. When I click it: “Sorry, you can’t enroll at this time. Your Apple Account is already associated with the Account Holder of a membership.” In App Store Connect → Users and Access, the only user is my Apple ID and it shows: Role: Account Holder, Admin Apps: All Apps Because of this, my iOS build/signing fails (Expo/EAS build, but same in Xcode) with: Provisioning profile doesn’t support Push Notifications capability Provisioning profile doesn’t include the aps-environment entitlement I enabled Push Notifications / tried regenerating provisioning profiles, but it keeps reusing the same
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Reply to Team ID "" is not associated with an active membership
Thanks for the post, sorry for the delay, I'm not part of the that team, I just wanted to check in something I thought; how many teams are you part of? Or means your Apple Developer Program membership has expired? Can you check on that? You retain access to this portal even if your paid membership expires. You will still show up as the Account Holder, and you can still manage users I would recommend to check your web portal is currently and look to make sure you have an active membership. Download the Apple Developer app from the App Store on an iPhone, iPad, or Mac. Open the app and tap the Account tab at the bottom. Sign in with your Account Holder Apple ID. Look at your membership status. You should see a message indicating your membership has expired or requires renewal, along with a Renew button? If the portal is not expired, then I would recommend to email them your question as they do not monitor the forums. Developer account support at: https://developer.apple.com/contact Ho
1w
Switching from Unlisted App Distribution to Public App Store Release
We are planning to distribute our app outside of TestFlight because our testing period exceeds the 90-day limit. Since we have an Apple Developer account, we are considering using Unlisted App Distribution for long-term testing. I have a few questions regarding this approach: After completing testing via Unlisted Distribution, is it possible to switch the same app to a public App Store release, or would we need to create and submit a separate app for public distribution? If a separate app is required, are there any restrictions from Apple on releasing essentially the same app under a different bundle identifier through another distribution channel? (Additionally, once testing is finalised, we plan to discontinue the Unlisted App version.) Are there any potential complications or limitations we should anticipate (e.g., app review concerns, versioning, or policy compliance) related to this matter? Any guidance or best practices in this matter would be greatly appreciated.
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Reply to How does Associated Domains Development works on watchOS?
Thank you for the post. Associated Domains work the same in the watchOS. There is an important note: https://developer.apple.com/documentation/xcode/supporting-associated-domains#Add-the-associated-domains-entitlement-to-your-app For a single-target watchOS apps, add the Associated Domains capability to the watchOS app target. For watchOS apps with separate WatchKit extensions, you must add the Associated Domains capability to the WatchKit Extension target. Because the Apple Watch lacks a traditional web browser and has a smaller screen, testing and diagnosing Associated Domains (like Universal Links) requires a slightly different workflow. Just like on iOS, if your apple-app-site-association (AASA) file is hosted on a local server or a dev environment not reachable by Apple's CDN. Since you cannot paste a link into a Diagnostics menu, you have to trigger the link exactly how a user would encounter it on their wrist. The most reliable way to test is to use the Messages or Mail app.
Topic: App & System Services SubTopic: General Tags:
1w
Reply to 升级到iOS18.7.7 App 访问网络报错
Thanks for the post, this is a consumer questions. These forums are for questions about developing software and accessories for Apple platforms. Your question seems related to a consumer feature and is better suited for the Apple Support Communities https://discussions.apple.com/welcome Check the existing discussion about this subject: https://discussions.apple.com/thread/254084254?sortBy=rank Hope this helps Albert
  Worldwide Developer Relations.
Topic: Safari & Web SubTopic: General
1w
Reply to Deaf friend
Thank you for the post, we do not disclose any updates ahead of the schedule. However we have a huge amount of accessibility features that may help: https://support.apple.com/guide/iphone/overview-accessibility-features-hearing-iphb210be03a/ios Your question seems related to a consumer feature and is better suited for the Apple Support Communities. They can help you to find the accessibility feature to use in this case. https://discussions.apple.com/welcome Hope this helps Albert Pascual
  Worldwide Developer Relations.
1w
Reply to App Clip card shows "App Clip Unavailable” after app release (Status: Received)
Is there an additional propagation or approval step required after the status becomes Received for Advanced App Clip Experiences? From TN3168: Making your App Clip available in the App Store > Retry your invocation later: In rare cases, your App Clip may become unavailable due to factors outside of your control. After Apple approves your App Clip, it may unexpectedly take some time for your App Clip to be available in all the countries or regions you select in App Store Connect. The same situation may occur when you edit your App Clip information in App Store Connect. Retry your invocation at a later time. Additionally, what is the size of your App Clip? Please confirm that you followed the instructions from Choosing the right functionality for your App Clip > Keep your App Clip within size limitations: To ensure a fast launch experience, App Clips must be small. Aim to keep your App Clip binary well below the applicable limit: iOS version Maximum size of the uncompressed App Clip binary iOS 15
1w
Program enrollment issue, no response from support
Hi everyone, I’m running into a frustrating issue with the Apple Developer Program and would really appreciate any advice. I was charged $99 USD for the membership and received the confirmation email saying it would be processed within 2 business days. However, I still don’t have access to the membership, and nothing has been activated on my account. What makes it worse — I’ve already tried contacting Apple support multiple times via email, but I haven’t received any response at all. So right now I’m stuck: payment went through, but no membership and no support response. Has anyone faced this before? Did your membership eventually activate on its own? Is there any way to actually reach Apple support (chat, phone, anything that works)? Should I escalate this somehow or request a refund through my bank? Any advice would really help — I feel like I’m just shouting into the void at this point. Thanks 🙏
Replies
22
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0
Views
742
Activity
1w
Reply to Programmatic IP Discovery for VZVirtualMachine in an App Store Sandbox
I want to make sure I understand your requirements here. You don’t expect to be running any helper code within the guest, right? So you want to discover the IP address (well, addresses) that the guest OS assigned to the shared interface without any cooperation from the guest? Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = eskimo + 1 + @ + apple.com
Topic: App & System Services SubTopic: Core OS Tags:
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Activity
1w
First-time notarization submissions stuck "In Progress" for 24+ hours — Electron app
Hi, All notarization submissions for our new Electron macOS app have been stuck in In Progress for over 24 hours, with no logs available. Environment: Team ID: T7632V8V2D Certificate: Developer ID Application (valid, identity 83AC47F44D984509D5530439DD32729076B84982) Tool: xcrun notarytool submit (Xcode CLI) App: Electron 33, signed with hardened runtime, entitlements include allow-jit and allow-unsigned-executable-memory File: zip of .app (~236MB for arm64, ~104MB for x64) codesign --verify --deep --strict passes with no issues Apple System Status shows Developer ID Notary Service: Available Stuck submissions (all In Progress, no logs available): ea0fd8d4-1f2d-4266-aa84-aa3f3ba9a8fb (Apr 8, 09:40 UTC) dfaacdd2-1a11-4844-b8b7-b07bae809a7b (Apr 7, 16:49 UTC) 8256e1f0-e501-4423-8744-35b5b78ec87f (Apr 7, 10:32 UTC) a477d536-d84a-4c25-99ca-d125e0a22de1 (Apr 7, 09:07 UTC) This is our first time notarizing any app on this developer account. We understand first-time submissions may be routed to in-depth ana
Replies
1
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0
Views
183
Activity
1w
Reply to First-time notarization submissions stuck "In Progress" for 24+ hours — Electron app
It seems like you’ve already learnt about the in-depth analysis situation; you can find my standard spiel about that at the end of this post. [quote='821976021, CigaTheRatman, /thread/821976, /profile/CigaTheRatman'] but 24+ hours with no progress on any of the 4 submissions seems unusual. [/quote] No, that’s not unusual at all. Based on what I’ve see here on the forums, it commonly takes a few days. I generally don’t escalate issues like this unless it’s been stuck for a week. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = eskimo + 1 + @ + apple.com You can expect that most uploads will be notarised quickly. Occasionally, some uploads are held for in-depth analysis and may take longer to complete. As you notarise your apps, the system will learn how to recognise them, and you should see fewer delays. For lots of additional info about notarisation, see Notarisation Resources. Specifically, it links to a Q&A with the notary service team that’s quite instr
Topic: Code Signing SubTopic: Notarization Tags:
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1w
Reply to iOS26.4,appStoreReceiptURL获取票据延迟
We are also severely affected by these bugs on iOS 26.4 beta and iOS 26.5 beta. finishTransaction not working appStoreReceiptURL delayed transaction callback triggered without user confirmation We have submitted a full bug report via Feedback Assistant with ID: [FB22453281] Please Apple fix this ASAP.
Topic: App & System Services SubTopic: StoreKit Tags:
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1w
Updating Apps on the AppStore no longer working for me.
I have been using Swift Playground to build and submit my apps to the appstore for around three years now. Recently I uploaded two of my apps but now when I submit them for approval an error is issued… “Unable to Add for Review”… (see pic attached). I don’t understand it because Playground does not use Xcode as far as I am aware? Can someone advise me what I can do to resolve this? Is it something I have to wait to be fixed by an Apple update?
Replies
10
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0
Views
425
Activity
1w
[Bug] Cannot link In-App Purchases / Subscriptions to App Version in App Store Connect
Summary I am unable to link my In-App Purchases and Subscriptions to my app version in App Store Connect. The In-App Purchases and Subscriptions section described in Apple's documentation is not visible on my version preparation page, making it impossible to associate IAPs with my build before submission. Steps to Reproduce Open App Store Connect → My Apps → [App Name] Navigate to the app version in Prepare for Submission state Scroll through the entire version page The In-App Purchases and Subscriptions section is not present anywhere on the page Expected Behavior According to Apple's documentation and the note shown on the Subscriptions page itself: ▎ Your first subscription must be submitted with a new app version. Create your subscription, then select it in the 'In-App Purchases or Subscriptions' section of the app's version page before submitting the version for review. The section should be visible and allow me to select my configured subscriptions. Actual Behavior The section does not
Replies
8
Boosts
0
Views
386
Activity
1w
Reply to [Bug] Cannot link In-App Purchases / Subscriptions to App Version in App Store Connect
Ugh me too, this whole process is so counter intuitive.. like for a literal entire app store ran by devs Apple won't just let us fix their stuff either.. https://developer.apple.com/help/app-store-connect/manage-submissions-to-app-review/overview-of-submitting-for-review If you wanna laugh out loud in pain read the second paragraph in their docs
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Activity
1w
Team ID "" is not associated with an active membership
I’m blocked from building an iOS app because Apple Developer Portal says my Team ID is not associated with an active membership. On the Apple Developer portal resources page I see: “Team ID: ‘’ is not associated with an active membership.” I don’t see a Team selector in the Developer portal (only Account / Help / Sign out). The portal shows a banner “Join the Apple Developer Program”. When I click it: “Sorry, you can’t enroll at this time. Your Apple Account is already associated with the Account Holder of a membership.” In App Store Connect → Users and Access, the only user is my Apple ID and it shows: Role: Account Holder, Admin Apps: All Apps Because of this, my iOS build/signing fails (Expo/EAS build, but same in Xcode) with: Provisioning profile doesn’t support Push Notifications capability Provisioning profile doesn’t include the aps-environment entitlement I enabled Push Notifications / tried regenerating provisioning profiles, but it keeps reusing the same
Replies
2
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0
Views
111
Activity
1w
Reply to Team ID "" is not associated with an active membership
Thanks for the post, sorry for the delay, I'm not part of the that team, I just wanted to check in something I thought; how many teams are you part of? Or means your Apple Developer Program membership has expired? Can you check on that? You retain access to this portal even if your paid membership expires. You will still show up as the Account Holder, and you can still manage users I would recommend to check your web portal is currently and look to make sure you have an active membership. Download the Apple Developer app from the App Store on an iPhone, iPad, or Mac. Open the app and tap the Account tab at the bottom. Sign in with your Account Holder Apple ID. Look at your membership status. You should see a message indicating your membership has expired or requires renewal, along with a Renew button? If the portal is not expired, then I would recommend to email them your question as they do not monitor the forums. Developer account support at: https://developer.apple.com/contact Ho
Replies
Boosts
Views
Activity
1w
Switching from Unlisted App Distribution to Public App Store Release
We are planning to distribute our app outside of TestFlight because our testing period exceeds the 90-day limit. Since we have an Apple Developer account, we are considering using Unlisted App Distribution for long-term testing. I have a few questions regarding this approach: After completing testing via Unlisted Distribution, is it possible to switch the same app to a public App Store release, or would we need to create and submit a separate app for public distribution? If a separate app is required, are there any restrictions from Apple on releasing essentially the same app under a different bundle identifier through another distribution channel? (Additionally, once testing is finalised, we plan to discontinue the Unlisted App version.) Are there any potential complications or limitations we should anticipate (e.g., app review concerns, versioning, or policy compliance) related to this matter? Any guidance or best practices in this matter would be greatly appreciated.
Replies
1
Boosts
0
Views
157
Activity
1w
Reply to How does Associated Domains Development works on watchOS?
Thank you for the post. Associated Domains work the same in the watchOS. There is an important note: https://developer.apple.com/documentation/xcode/supporting-associated-domains#Add-the-associated-domains-entitlement-to-your-app For a single-target watchOS apps, add the Associated Domains capability to the watchOS app target. For watchOS apps with separate WatchKit extensions, you must add the Associated Domains capability to the WatchKit Extension target. Because the Apple Watch lacks a traditional web browser and has a smaller screen, testing and diagnosing Associated Domains (like Universal Links) requires a slightly different workflow. Just like on iOS, if your apple-app-site-association (AASA) file is hosted on a local server or a dev environment not reachable by Apple's CDN. Since you cannot paste a link into a Diagnostics menu, you have to trigger the link exactly how a user would encounter it on their wrist. The most reliable way to test is to use the Messages or Mail app.
Topic: App & System Services SubTopic: General Tags:
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1w
Reply to 升级到iOS18.7.7 App 访问网络报错
Thanks for the post, this is a consumer questions. These forums are for questions about developing software and accessories for Apple platforms. Your question seems related to a consumer feature and is better suited for the Apple Support Communities https://discussions.apple.com/welcome Check the existing discussion about this subject: https://discussions.apple.com/thread/254084254?sortBy=rank Hope this helps Albert
  Worldwide Developer Relations.
Topic: Safari & Web SubTopic: General
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1w
Reply to Deaf friend
Thank you for the post, we do not disclose any updates ahead of the schedule. However we have a huge amount of accessibility features that may help: https://support.apple.com/guide/iphone/overview-accessibility-features-hearing-iphb210be03a/ios Your question seems related to a consumer feature and is better suited for the Apple Support Communities. They can help you to find the accessibility feature to use in this case. https://discussions.apple.com/welcome Hope this helps Albert Pascual
  Worldwide Developer Relations.
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Views
Activity
1w
Reply to App Clip card shows "App Clip Unavailable” after app release (Status: Received)
Is there an additional propagation or approval step required after the status becomes Received for Advanced App Clip Experiences? From TN3168: Making your App Clip available in the App Store > Retry your invocation later: In rare cases, your App Clip may become unavailable due to factors outside of your control. After Apple approves your App Clip, it may unexpectedly take some time for your App Clip to be available in all the countries or regions you select in App Store Connect. The same situation may occur when you edit your App Clip information in App Store Connect. Retry your invocation at a later time. Additionally, what is the size of your App Clip? Please confirm that you followed the instructions from Choosing the right functionality for your App Clip > Keep your App Clip within size limitations: To ensure a fast launch experience, App Clips must be small. Aim to keep your App Clip binary well below the applicable limit: iOS version Maximum size of the uncompressed App Clip binary iOS 15
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1w