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restore purchases

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Reply to iOS 26; Wrong Account for TF purchase attempt
Hello, To further investigate this, please file a bug report using Feedback Assistant. It is crucial that you securely attach screenshots of the purchase dialog showing the incorrect email, as well as screenshots from your device's Settings > App Store screen showing both the Media & Purchases and the Sandbox Account sections. Additionally, you can follow the instructions on the Bug Reporting - Profiles and Logs page to capture and attach a sysdiagnose log immediately after reproducing the issue. Once submitted, please share the Feedback ID (e.g., FB12345678) here to track the report.
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iOS 26; Wrong Account for TF purchase attempt
Ever since I have upgraded to iOS 26 (at least, I THINK this was when it started) I have been seeing an email account on Testflight purchase flows that is NOT mine. I have never seen this email in my life, and have not used it during the 10+ years I have been a developer. I do not know how to make this use my Apple ID I am signed into on my device. However, locally signed builds from Xcode still work ok. But I need Testflight builds to work as well. How do I force this account to change?
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Critical: finishTransaction() fails to clear queue in iOS 26.2 Sandbox (TestFlight)
Environment OS: iOS 26.2 (Beta/Release) Framework: StoreKit 1 (or StoreKit 2) Environment: TestFlight / Sandbox Device: [Insert your device model, e.g., iPhone 15 Pro] Description I am encountering a persistent issue where SKPaymentQueue.default().finishTransaction(transaction) does not successfully remove the transaction from the queue. Every time a new purchase is initiated, the observer triggers an immediate update with the previous transaction's ID (Transaction ID). The system then displays a system alert stating: You've already purchased this In-App Purchase. It will be restored for free. Even after explicitly calling finishTransaction, the same transaction reappears in the updatedTransactions array upon the next app launch or purchase attempt. Steps to Reproduce Add a transaction observer in didFinishLaunchingWithOptions. Initiate an In-App Purchase in TestFlight. Upon success (.purchased), call SKPaymentQueue.default().finishTransaction(tra
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Reply to Critical: finishTransaction() fails to clear queue in iOS 26.2 Sandbox (TestFlight)
Thank you for the detailed information. To investigate this behavior thoroughly, could you please file a report using Feedback Assistant and include a sysdiagnose log? Part 1 How to File the Feedback Report Navigate to Feedback Assistant and log in with your Apple Developer account. Choose iOS & iPadOS for the product. For the report details, please include the detailed description and steps to reproduce from your post as well as the sysdiagnose. Part 2 Capture and Attach sysdiagnose Go to the Bug Reporting - Profiles and Logs page. Follow the instructions to install the necessary profiles for App Store issues. Once the profiles are installed, reproduce the purchase issue in your app and capture the sysdiagnose. Attach the resulting log file to your Feedback Assistant ticket. Part 3 Share the Feedback ID After you submit the report, please share the Feedback ID here to find your report and track its progress.
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Reply to Apps closed in background without crashlog or hint
I find this termination behavior too aggressive, and rewriting code to restore the previous state requires additional time and testing. Some apps remain visible in the App Overview but restart completely after being reopened. That’s not good user experience and feels unlike Apple’s usual standards, which seem to be declining in this regard. On a Mac or other computers, multiple apps can stay open without being restarted. iPhones have plenty of storage to save an app’s background data to disk instead of relying solely on RAM.
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交易无法结束 (Transactions Unable to Finish)
有一个用户反馈7月8日充值了3笔后一直无法发起新的购买,总是提示已经购买。我们查了是之前的交易无法结束,我们使用StoreKit2,已经调用await transaction.finish()成功结束交易了,但是每次发起新支付时,Transaction.unfinished还会返回之前已完成的交易信息。 是设备或AppleID的问题么?用户尝试了重启设备、重新登录AppleID都没用。有什么办法解决呢? 用户无法结束的苹果交易id为:200002703899379、200002703900716、200002703902023。 A user reported that after making 3 purchases on July 8th, they have been unable to initiate new purchases, always receiving a prompt that the item has already been purchased. Upon investigation, we found that the previous transactions couldn't be finalized. We use StoreKit2 and have successfully called await transaction.finish() to end the transactions. However, every time a new payment is initiated, Transaction.unfinished still returns information about the previously completed transactions. Could this be an issue with the device or Apple ID? The user has tried restarting the device and re-logging into their Apple ID, but these attempts were unsuccessful. Is there any way to resolve this? The Apple transaction IDs tha
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Reply to Apple Pay v2 (signedTransactionInfo) : how to verify new token format and migrate from legacy EC_v1?
Hi @Sharjeel741, Please see the following documentation for more information about the payment token format of Apple Pay: Payment token format reference https://developer.apple.com/documentation/passkit/payment-token-format-reference This payload does not include a signedTransactionInfo key. However, there is one provided by the App Store Server API, App Store Server Notifications V2 and App Store Server Library for processing in-app purchases from Store Kit and external purchases. If you have any questions about this App Store Server API family, please read the following technote: TN3180: Reverting to App Store Server Notifications V1 https://developer.apple.com/documentation/technotes/tn3180-reverting-app-store-server-notifications-v1 If I'm mistaken, and you are using Apple Pay or Apple Pay on the web—including Payment Request API and Apple Pay JS API, please let me know. Cheers, Paris X Pinkney |  WWDR | DTS Engineer
Topic: App & System Services SubTopic: StoreKit Tags:
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Adding iOS companion later to WatchOS-only app
I had a Watch-only app on the AppStore, and decided to add an iOS companion app now. Technically this was very easy, adding just an according target to my project. TestFlight tests where successful, IAPs remained valid for the whole setup etc., watch app could remain standalone as well -- so everything looked Go for release. But now customers that already previously downloaded the watch app just see Purchased in the AppStore for the app, and they neither automatically get the iOS companion through the update process, nor can they force a download (as there is no cloud icon to explicitly do so -- just the greyed-out Purchased button). The watch app updates automatically to the new version, but it seems impossible to initiate the iOS app download. The initial download of the watch-only app also doesn't show up in their list of purchases/download (only on the watch AppStore app, but from there, the iOS app won't be forced to install either). Did anyone face this also and can recommend
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Increased StoreKit errors “Unable to Complete Request”
Since January 28, 2026, we’ve noticed an increase in StoreKit-related errors during purchase flows. Specifically, we’re seeing a spike in errors reported as “Unable to Complete Request”, categorized as unknown StoreKit errors. This correlates with a noticeable drop in the overall purchase success rate. A few observations: The issue is not limited to the latest app version, it also affects older versions. It appears to occur only on iOS 17+. The impact seems country-specific: some regions are affected more heavily, while others show no significant change compared to previous days. At the moment, there are no related incidents reported on Apple’s System Status page. Given these symptoms, this looks like a potential StoreKit / Apple API issue, but we haven’t found any official confirmation yet. Has anyone else observed similar StoreKit behavior recently on iOS 17+? Any insights or known issues would be greatly appreciated.
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How has your experience with ASO been, and did paid App Store ads make a noticeable positive impact?
I’m launching my game on May 9 and have been going through Apple’s App Store course. It’s informative but also feels like a marketing push. For those who’ve tried App Store campaigns, did they actually drive results like views, conversions, or in-app purchases? Sharing your app/industry for context would be super helpful.
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