“Account Locked”

We are implementing Apple Pay In-App Provisioning (EV_ECC_v2) for our EU app. The same codebase and encryption logic works successfully for our main app (different bundle ID and Adam ID), but the EU app consistently fails with HTTP 500. Environment: Entitlement: Granted (Case-ID: 18772317) Encryption scheme: EV_ECC_v2 Issue: During In-App Provisioning, the iOS app successfully obtains certificates, generates cryptographic material (encryptedCardData, activationData, ephemeralPublicKey), and POSTs to Apple's broker endpoint. The request fails at: Endpoint: POST /broker/v4/devices/{SEID}/cards Response: HTTP 500 with an HTML error page (not a JSON business error) 500 Internal Server Error 500 Internal Server Error Apple Key observations: Our main app (different bundle ID/Adam ID) uses identical encryption code, private keys, and key alias — and works correctly in production. Manual card provisioning through Apple Wallet on the same device succeeds. The entitlement com.apple.developer.payment-pass-provisioni

I am currently experiencing an issue when trying to access the Apps section in App Store Connect. Whenever I click on Apps, I receive the following error: DNS_PROBE_FINISHED_NXDOMAIN The domain mentioned is: olympus-int.itunes.apple.com Due to this issue, I am unable to manage or access my applications in App Store Connect. I have already tried the following troubleshooting steps: Flushed DNS cache Changed DNS servers (Google and Cloudflare) Tried different browsers and incognito mode Switched networks (WiFi and mobile hotspot) Disabled VPN/proxy However, the issue still persists. Could you please investigate this issue and let me know if there is any problem from Apple's side or if any additional steps are required from my end? Account Details: App : https://apps.apple.com/us/app/elephanttrax-ai-storage/id1502900545

Hi, I'm developing a Tauri V2 app on MacOS, and am wanting to implement playback controls. It seems that Apple locks down playback, requiring a signed application. My app also has capabilities to get currently playing track, and I confirmed this works; Apple produces a popup triggered by my await MusicAuthorization.request() call. It returns nil, of course, because I can't get anything to play via the ApplicationMusicPlayer; only through the system's Apple Music app. I understand SystemMusicPlayer is not available on MacOS, which is fine. I'm just a little confused as it seems pretty standard to need to test playback controls quickly without having to codesign and do some provisionprofile embedding acrobatics each time Rust re-compiles target/debug. This slows down development a lot. I do have these entries in my Entitlements.plist: com.apple.security.personal-information.media-library com.apple.developer.music-kit com.apple.security.app-sandbox In my tauri.conf.json, I have: macOS: { entitlements

I received the email confirming that I paid for my Apple account, but my account was never unlocked. I’ve already sent emails and requested phone support, but I haven’t been able to get help through any of these methods. I paid with my Visa card. Does anyone know what to do? Has anyone experienced this?

Hi, I created an anti virus app that worked within the sandbox. It was non commercial essentially a test to find a marketable anti virus app that could work within the sandbox. App store review kept saying it was malicious over and over again then told us our developer account was pending termination. We have a lot of others app that are my only source of income. I managed to work myself out of homelessness by being an App Developer (I've been an app developer since 2009). Now I'm facing it again for innovation. Thanks David

Hi all, Submitted first ever app for review to app store and got rejected. My app isn't live and I have demo accounts too which they seemed to use. For context my app is free on launch, no in app transactions, and it is a marriage app. What I did not account for is them going through apple sign in and right now I have no way to catch that so that account doesn't mix with real users. I've thought about adding a tap feature and disclosing it, so they tap something x times and it is marked as reviewer account, but that violates guideline 2.3.1. Also thought about adding just visible text for reviewers, but then real users would see that too so its a no go. Asked Claude and it says to try Sandbox Receipt Detection, which should work for a free app, but I'm not sure and would rather ask then implement, submit and find out it doesn't work. Appreciate any help y'all can give me! Thanks!

Hello, I’m experiencing an unusual issue with App Store review and would appreciate any guidance. I currently have two apps in the review queue: • Tendre – submitted on February 4 • After Midnight – submitted on February 19 The first app has now been stuck in Waiting for Review for over a month, and the second one has also not progressed at all since submission. During this time: • I contacted Apple Developer Support multiple times • I submitted support requests (including escalation) • I requested an expedited review However, I have not received any meaningful response or update. What makes this concerning is that typical review times are usually much shorter (often within a few days), and there are no visible issues or rejections. This situation is currently blocking our release, and we are unable to move forward. As these are our first app releases, this delay is critical and is significantly affecting our planned launch. Could this be related to: • an account-level issue • a review queue problem

Hi all, Looking for some clarity.. I have an app (Pocket Love: AI Roleplay Chat, Apple ID: 6745031268) that went through a long review process with many resubmissions. The feedback I received across those reviews was often generic “overtly sexual”) message, but without any detail on exactly what needed to change. Because of that, I approached it iteratively making adjustments each time based on what I thought the issue might be. Over time I made quite significant changes across the app (imagery, unlockable content, voice-overs, menus, copy, etc.), and increased the age rating to 18+. I also had a call with a policy eexpert & App Review. In the final interaction, I was asked to ensure all unlockable content was visible, so I re-uploaded a build and provided screenshots with everything pre-unlocked for transparency. Despite this, my account has now been flagged under 3.2(f) for “dishonest or fraudulent activity,” and is pending termination. What I’m struggling to understand is: Can repeated resubmi

Hello everyone, I am looking for advice from anyone who has experience with Apple Developer account setup across countries. My Apple account is currently associated with the United States, but I live in Germany and would like my Apple Developer setup to be associated with Germany for tax and administrative reasons. At the moment, I have not enrolled yet in the Apple Developer Program, because I am hesitant to proceed while the account is still tied to the U.S. I want to avoid creating complications later around tax information, billing or account maintenance. My app is essentially ready, so I am trying to make the right decision before enrolling. I would really appreciate guidance on a few points: Has anyone enrolled first and then later changed the country association successfully? Is it better to update the Apple account to Germany before joining the Developer Program? For developers based in Germany, did Apple require anything specific for tax or identity verifi