I’m experiencing an issue where Xcode cannot access my Team ID, even though my Apple Developer Program membership appears active and I have paid for it. • When I visit Certificates, Identifiers & Profiles, I get this popup: “Unable to find a team with the given Team ID XXXXXXXXXX to which you belong. Please contact Apple Developer Program Support.” • My Apple ID still shows an active Developer Program membership under System Settings → Media & Purchases. • In App Store Connect, I can still see my Team ID and access my account. This issue was previously resolved via phone support after I was incorrectly locked out. I had paid twice, and was refunded once, but now the issue has returned - and support claims I was refunded twice, which is false (I have proof from my bank). I’ve contacted support multiple times, and my case has been sitting with the operations team for weeks. No explanation. No resolution. Just silence. I paid for a service I’m not receiving. Has anyone dealt with a similar issue or found a way to escalate it effectively?

Our company owns multiple financial apps, and each app has provided its own ICANN WHOIS domain certificate. However, the app submission was still rejected with the following reason: "The app provides loan services, but the domains listed on the app's Product Pages are still not clearly under your control or ownership. Since users may use these domains to contact you to request support, the domains used on the Product Page for loan apps must be under your control or ownership. Next Steps Update the Product Page metadata in App Store Connect to only include domains that you both own and are used as email domains for Apple Accounts registered to your developer account. You can review the email domains and Apple Accounts registered to your developer account in the Users and Access section of App Store Connect. Account Holder and Admin users should use emails with domains that identify the company providing loan services.“ Actions we’ve taken: Removed unrelated personnel accounts. Updated developer information to use company-owned domain names. Submitted relevant domain ownership certificates. Despite these steps, the rejection persists for the same reason. We would like to request guidance on how to resolve this issue. Specifically: How can we ensure compliance with App Review Guideline 3.2.1(viii) regarding domain ownership and financial service provider requirements? Are there additional steps or documentation needed to validate domain control for Apple’s review process?

After creating the code on app store connect, I received the email with the zip file that is supposed to include my coupon code but there is no code just the terms which is list of countries, the date the code ends, and who is providing the code (me). I tried using the name of the file or partial name of the file but was denied on app store. **Where is the code? **

Hello, I'm trying to understand the requirements for offering account deletion within apps, specifically when users have created accounts outside of the app. As of June 2022, "apps submitted to the App Store that support account creation must also let users initiate deletion of their account within the app" (source), but I'm not quite clear on what the parameters surrounding "supporting account creation" are. I'm wondering if this applies in cases where users have not created an account in the app (or been led from the app to a website to create an account). Users of our app always start with the website, and use the app as a supplement, rather than the other way around (i.e., users must create an account via our website before using the app, and are unable to create an account via the app). Given this, must our app provide "delete account" functionality?

Hello, I am attempting to enroll in the Apple Developer Program and have already added $100 to my Apple account. However, every time I try to proceed with the enrollment, I encounter an error. I have reached out to Apple Support multiple times, but the issue remains unresolved. Each time, the case is escalated to a senior representative, yet no clear solution has been provided. It feels as though the issue is being passed back and forth without accountability. Furthermore, I’m receiving conflicting guidance—Apple.com refers me to developer.apple.com, and vice versa—leaving me stuck without a resolution. I would appreciate your urgent assistance in identifying and resolving this issue so I can complete my enrollment. Best regards, Gulf Now

I’m trying to register an Apple Developer Account for my company. I uploaded all the required documents, but my initial application was rejected, and I was asked to provide notarized translations of my documents. I translated them and submitted everything for review on April 1. After a week without a response, I contacted Apple Support. They replied that the documents had been received and were under review. However, as of today, April 24, my account is still under review. I’ve sent five follow-up emails to Support asking for a status update on my case, but I haven’t received any replies. Has anyone faced a similar situation and could suggest what I can do to get a status update and finally complete the registration? If anyone from Apple Support is reading this, my case number is 20000098634973 and my Enrollment ID is J34432JQFC. Thank you in advance for your help.

I am trying to integrate Apple Music API using MusicKit and need to generate a Developer Token. However, when I try to create a new key from the Certificates, Identifiers & Profiles section, the “Media Services (MusicKit, ShazamKit, Apple Music Feed)” option is grayed out. We are getting the error 'there are no identifiers available that can be associated with the key.' Although we did checkmark 'musickit' in app services. I have already: Enrolled in the paid Apple Developer Program Created a valid App ID under Identifiers Logged in as the Account Holder Tried multiple browsers and devices Despite this, the option remains disabled. Could you please enable this or let me know what further steps I need to take? Thank you!

Dear Apple Support team, I'm reaching out to get more information on the process and time it takes to switch from individual to organization membership. The process has been initiated on April 1st with a couple of back and forth exchanges with support. I don't have visibility and this delay is worrying as the app is central to my company. Could you please come back to me and let me know: 1- if there's any extra information you need 2- how we can speed this process 3- when this will be solved Thank you in advance for any insight, I'm running a small business and this is quite stressful. Cheers Simon

My newly registered Apple Developer account has been unexpectedly blocked before I was able to submit our app. This is our first iOS app and I believe this may be a misunderstanding. We’d like to resolve this as quickly as possible (case ID is 102568035119). Please let us know the steps we need to take.

Hi all, I initiated the request to Apple to convert from individual to organization membership. I’ve been waiting for more than 2 weeks since last email from Apple. Is there any way to escalate it? I am not receiving any further email updates after asking for an update twice. It would be really good at least to know how many days to expect the outcome if Apple could have simply replied so. Any help would be appreciated. Thanks.

In the latest submission, we encountered a problem that the seller name and company name of our app are not compliant. However, changing the company name is too troublesome because the company has other businesses. We want to apply for a new company for the app. Does anyone know how to change the seller name and company name of the current app to the name of the new company?

We'd like to give account holder role to another person in our team and when I tried to verify my account and post id photos in Developer app, I always got the next answer: 'Unable to Send Information, Your information could not be sent due to a connection error' with 2 buttons (try, cancel). I tried it many times with same result. I don't know what is wrong.

Hi, we are preparing to launch an app soon that will allow users to login via their apple or google accounts. We were reviewing the app review guidelines and had some questions about Login Services. Do we need to support username/email + password alongside social logins? If yes, can we support passkeys to get around this restriction? passkeys do not require any information so we think this should apply Apps that use a third-party or social login service (such as Facebook Login, Google Sign-In, Sign in with Twitter, Sign In with LinkedIn, Login with Amazon, or WeChat Login) to set up or authenticate the user’s primary account with the app must also offer as an equivalent option another login service with the following features: - the login service limits data collection to the user’s name and email address; - the login service allows users to keep their email address private as part of setting up their account; and - the login service does not collect interactions with your app for advertising purposes without consent. A user’s primary account is the account they establish with your app for the purposes of identifying themselves, signing in, and accessing your features and associated services.

Our company enrolled in the Apple Developer Program as an organization in July 2024. Everything was fine for several months, but in early January 2025, our developer noticed that the certificates were missing. When we logged into our developer account, we were shocked to see a page prompting us to “Enroll Today”—as if we had never joined in the first place. Clicking the enrollment button led us to an error page stating we cannot enroll. We immediately reached out to Apple Developer Support via email, but despite multiple attempts, we received no response. Strangely, our apps remain live on the App Store, App Store Connect functions as usual, and we continue receiving payments every month. However, we are completely blocked from developing and releasing updates. Today, I managed to reach Apple by phone. After being transferred to a senior representative, I was told they couldn’t tell me why this was happening. They only confirmed that a request had been made and that I should “wait.” That’s it—no explanation, no timeline, nothing. While it’s somewhat reassuring that they acknowledge the issue, I’ve already seen other developers with the same problem go unanswered for months. My suspicion? This account might be linked to an individual developer account from way back in 2015 when Apple’s registration process was far less strict. Could that be the issue? No idea—because Apple won’t say a word. Meanwhile, both of our apps have been exposed to several bugs, and customers are waiting for updates. If there’s still no response from Apple, I have no choice but to register a new account—purely to continue supporting our users. CASE ID: 102508598957

Hello everyone, I’m looking for clarification and advice regarding my Apple Developer account termination. My account was terminated by Apple on November 22, 2024, and I attempted to appeal the decision before the one-year period had passed. Unfortunately, Apple rejected my appeal and explicitly stated that their decision was final and that they would not process any further appeals. Now, I’m wondering: does this mean I am permanently banned from the Apple Developer Program, or is there a chance I can reapply after a certain period? One year from termination. What I’ve Tried So Far: • I appealed after the termination, but Apple denied it and said they wouldn’t process further appeals. • I asked Apple Support whether I could reapply in the future, but I received a similar response saying their decision was final, not even answering my question.

t has been quite some time since I requested the Apple FPS package, yet I haven’t received it. I haven’t received any email either. Is there a developer support inquiry center where I can check the status of the process? Alternatively, could you share approximately how long it took for you to receive a response email?

Dear Apple Support, I'm experiencing an unusual issue with the developer name displayed for my app on the App Store. Here are the details: App Submission: The app was created and uploaded using our team's Apple Developer account (Team Name). App Store Display: However, the developer name shown on the App Store is my personal name, not our team/company name. Account Access: In App Store Connect, I have Admin access to the team account. I can see and manage the app, but I cannot find where to change the displayed developer name. Expected Behavior: The App Store should display our team/company name (Team Name) as the developer, not my personal name. Attempted Solutions: I've reviewed the app's information in App Store Connect, checked our account settings, and verified the build settings in Xcode. I cannot find the source of this discrepancy. Additional Information: I'm seeking assistance to: Understand why my personal name is being displayed instead of our team name. Learn how to correct this so that our team/company name appears as the developer on the App Store. Ensure this doesn't happen with future app submissions. Thank you for your help in resolving this issue.

Hey everyone, I've been a longtime Apple customer, and recently, I started working on developing my own app. I made great progress and was excited to sign up for the Apple Developer Program—only to be shocked when I discovered that Apple had banned me for no apparent reason. Now, I’m unable to launch my own app for absolutely no reason... Has anyone else experienced this before? Feels like all my dreams just got crushed.

Hello Apple Developer Community, I'm hoping someone can offer advice on a frustrating situation with my company's Developer Program enrollment process. My timeline: Initial application: October 2024 Initial follow-up: October 2024 Requested document submission: February 2025 Multiple follow-up emails: February-March 2025 Current status: No response for months I've been trying to enroll my small startup (LLC) in the Apple Developer Program since October 2024. After initially being asked for documentation, I uploaded everything possible (including company formation documents). Despite multiple follow-up emails over several months, I've received no updates on my application status or confirmation that my documents were even received. My case number is 102426005487 (sharing in case Apple Support monitors these forums) but as I've followed up several times, there may be more different case numbers. Has anyone experienced similar delays or have suggestions on how to get actual human attention on this issue? I've tried emailing to devprograms multiple times without success. Any advice would be greatly appreciated!

Hello there. Invited people can't receive an invitation on email. Please fix it asap With best regards