Urgent: App Store review pending with event starting in 2 days — expedited review form shows “No App Information”
I am the developer/admin of an existing iOS app for an upcoming college festival at IIT Guwahati.
I have submitted a new version of the app for App Store review. This is an update to an already-published version, and the new build has been successfully tested through both internal and external TestFlight testing.
The festival starts in approximately 2 days, and the app contains critical festival functionality such as digital entry passes and attendee access. Therefore, having the updated version available before the event is important.
I currently have Admin access to App Store Connect, but I do not have access to the Apple Developer account/team's Certificates, Identifiers & Profiles section.
Current situation:
Existing app is already live on the App Store
New version is submitted for review
New version has passed internal/external TestFlight testing
Festival starts in ~2 days
Critical functionality includes digital entry passes
Expedited Review form shows “No App Information”
What is the correct way to request an Expedited App Review in this situation? Is there another Apple support channel I should use when the expedited review form cannot associate the app with my account?
Any guidance on the correct escalation process would be greatly appreciated.
Topic:
App Store Distribution & Marketing
SubTopic:
App Review
Tags:
App Review
App Store Connect
App Store
App Submission
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