App Submission

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Submit your apps to the App Store using App Store Connect.

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App Review Pending for More Than 48 Hours – Backed: Warranty & Claim Kit
Hello Apple Developer Community, I submitted my iOS app, Backed: Warranty & Claim Kit, for App Review and received Apple's confirmation email stating that the app had been received for review. The email mentions that over 90% of apps are reviewed within 48 hours. However, it has now been more than 48 hours, and my app's status is still showing “Waiting for Review” in App Store Connect. I understand that review times can vary depending on several factors, but I would appreciate some guidance from developers who have experienced a similar delay. Has anyone recently experienced a review delay beyond 48 hours? Is it normal for an app to remain in “Waiting for Review” status for several days? At what point should I contact Apple Developer Support? App details: App name: Backed: Warranty & Claim Kit Platform: iOS Current status: Waiting for Review Time elapsed: More than 48 hours I would appreciate any advice or insights from developers who have experienced this situation. Thank you!
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Urgent App Review Escalation: Time-Critical Government-Funded Public Event, 7 November
Hello Apple App Review Team, I'm seeking urgent assistance with Carrying The Fire (Apple ID: 6820179361), submitted on 9 October 2026, which has now remained in "Waiting for Review" for over eight days, without progressing to active review. An expedited app review request was also submitted. The app is an essential component of a major government-funded public arts event on 7 November 2026 in Albany, Western Australia, involving approximately 2,000 community participants. The event is presented by FORM as part of Albany 2026, with support from the Australian Government's Festivals Australia program and Lotterywest. The performance depends on participants downloading and preparing the app well in advance. Our planned distribution period is already underway, and the continued delay is directly affecting participant preparations and putting the event at risk. The Android version has already been approved and published on Google Play, but iOS participants are currently unable to download or prepare the app, creating an increasingly concerning issue as the event approaches. We have submitted a formal expedited-review request and contacted Apple Developer Support twice (Case ID: 102994798591), but have received no response. Given the fixed event deadline and the significant number of participants affected, could an Apple App Review representative please urgently investigate our submission and escalate it to the appropriate team? Official event information: https://www.albany2026.com.au/events/carrying-the-fire Any help here would be truly appreciated. Thank you for your assistance.
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Repeated App Review Delays – No Response Despite Multiple Support Requests
Hello everyone, I am an independent developer of Bolzplatz – Soccer GM (App ID: 6747684577), and I am hoping someone from Apple's App Review team might be able to help me. Unfortunately, I have been experiencing recurring and unusually long App Review delays over the past several weeks. During a previous submission, I had to wait more than three weeks for a review, despite receiving confirmation that my expedited review request had been approved. Multiple attempts to contact Developer Support did not resolve the situation. Now I am facing similar difficulties again. Since October 16, 2026, I have been trying to get another update reviewed. Concerned about another prolonged delay, I submitted two replacement builds, hoping to avoid a possible issue with the review process. I understand that replacing a build may reset the review queue. However, my previous experience has left me genuinely concerned that something might not be working correctly. What makes the situation especially frustrating is the lack of communication. I have contacted Apple Developer Support several times, including messages on October 19 and 20, and submitted another support request on October 22. Unfortunately, I have not received a substantive response. I also submitted formal complaints on September 29 and October 21 regarding these recurring issues. As an independent developer, I continuously invest considerable time and resources into improving my game, fixing bugs, and providing new features for my players. I fully respect Apple's review process and understand the importance of thorough app reviews. However, repeated delays without meaningful communication make it extremely difficult to plan updates and support my players. My main concern is whether there might be an underlying technical or administrative issue affecting my application's review process. Could someone from the Apple App Review team please help investigate this situation or advise me on how to get it properly escalated? I would sincerely appreciate any assistance or guidance. Thank you very much for your time! Kind regards,Felix DämmrichDeveloper – Bolzplatz – Soccer GM
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Apple, Please Investigate: Two Apps Rejected for Missing Information That Was Already Provided in the Original Submissions
Apple, Please Investigate: Two Apps Rejected for Information Already Provided in the Original Submissions Dear Apple Developer Community and App Review Team, I am writing to report a serious and extremely frustrating problem I have experienced with two different applications submitted to the App Store. Both applications were rejected under App Review Guideline 1.3, requesting answers to four questions that I had already answered completely in the App Review Notes during the ORIGINAL submissions. The information was not added after rejection. It was already provided before either application entered review. I fully support Apple’s strict requirements for children’s applications. However, these repeated incidents raise serious concerns about how App Review Notes and supporting documents are handled. **1. Kalimati - كلماتي Apple App ID: 6812125263** Kalimati is an educational application that helps children learn Arabic words and action verbs through interactive activities and animations. When submitting Kalimati for the first time, I explicitly answered all four required questions in the App Review Notes: Third-party analytics. Third-party advertising. Sharing user or device data with third parties. Other collection or processing of user or device information. Despite providing complete answers, Kalimati was rejected on October 11, 2026, requesting answers to those exact same questions. These answers were already included in the original submission! I responded again and resubmitted the application on October 11. As of October 22, Kalimati remains in “Waiting for Review” status, 11 days after resubmission. I contacted Apple Developer Support multiple times. Although I was informed that steps would be taken to expedite the review, the application remains in the queue. This delay followed a request for information that had already been provided. **2. HeroHop: Sky Adventure Apple App ID: 6823625184** After my experience with Kalimati, I took additional precautions before submitting HeroHop on October 20, 2026. I provided the answers in TWO separate places: First: Complete answers to all four questions in the App Review Notes. Second: A detailed two-page PDF attachment titled “HeroHop-App-Review-Notes-Build-8.pdf”, addressing each question individually and explaining privacy practices, data handling, parental controls, and in-app purchases. Nevertheless, HeroHop was rejected the following day with an automated message requesting answers to the exact same four questions! I had answered every question in the designated field AND attached detailed supporting documentation. Yet the application was rejected as though none of this information had been provided. I repeated the answers and resubmitted HeroHop on October 21. The Real Problem The issue is not Apple’s requirement to answer privacy-related questions. Those questions are reasonable and important. The issue is that Apple repeatedly requests information that developers have ALREADY provided in the designated submission fields. With Kalimati, the answers were included in App Review Notes. With HeroHop, the answers were included in App Review Notes AND a separate PDF. Both applications received requests for the same information again. This raises important questions: Are App Review Notes displayed correctly to reviewers? Are supporting documents properly accessible? Are automated requests generated without checking existing answers? Is there a procedural problem in reviewing Kids Category submissions? I cannot determine the cause from outside Apple’s systems. However, experiencing the same issue twice, despite taking additional precautions, strongly suggests that the submission or review workflow requires investigation. The Consequences for Developers Every unnecessary rejection can delay an application for days or weeks. Kalimati has remained in “Waiting for Review” since October 11. Developers spend considerable time preparing applications, testing them, documenting compliance, and answering Apple’s questions. It is extremely frustrating to complete these requirements correctly, only to receive a rejection requesting information that was already provided. This wastes developers’ time, disrupts release schedules, and undermines confidence in Apple’s review process. What Apple Should Investigate and Improve I respectfully urge Apple’s App Review management and App Store Connect teams to investigate and improve the following: 1. Verify App Review Notes: Ensure submitted information is correctly stored, displayed, and examined before requesting additional answers. 2. Verify attachments: Ensure supporting PDFs and documents are clearly visible and accessible to reviewers. 3. Prevent repeated requests: Before issuing a rejection, verify whether the requested information already exists in the original submission. 4. Provide specific explanations: If an answer is insufficient, explain precisely what is missing instead of repeating the same questionnaire. 5. Investigate the Kids Category workflow: Examine why the same four Guideline 1.3 questions are repeatedly requested despite documented answers. 6. Establish an escalation channel: Allow developers to report recurring procedural problems beyond individual rejection decisions. Concern About My Upcoming macOS Application I am currently developing another application for macOS. After these experiences, I am genuinely concerned that I may encounter another unnecessary rejection because information I carefully provide is overlooked. Developers should not have to worry whether their App Review Notes will actually be considered. A Direct Appeal to Apple I am not requesting special treatment, exceptions to Apple’s guidelines, or approval without proper review. I fully respect Apple’s responsibility to protect users, particularly children. I am simply asking Apple to ensure that information developers provide is actually read and considered before applications are rejected for supposedly missing information. Apple, please investigate this issue at both the management and technical levels. If there is a technical problem, fix it. If there is a procedural problem, improve the procedure. If answers are insufficient, explain exactly what is missing. This is a real and recurring problem that deserves serious attention. I also invite fellow developers to share their experiences: Have you received a Guideline 1.3 rejection requesting the four Kids Category answers even though you had already provided them in your original App Review Notes? I sincerely hope Apple takes this issue seriously and investigates its underlying cause. A Final Request to the Community Please help bring this issue to Apple’s attention. Salman Farhat
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How do I upload iPhone Duo screenshots in App Store Connect?
The Screenshot specifications page lists iPhone Duo as an iPhone screenshot size: Outer display: 1398 × 2034 and 2034 × 1398 Inner display: 2007 × 2853 and 2853 × 2007 https://developer.apple.com/help/app-store-connect/reference/app-information/screenshot-specifications I cannot find a way to upload them. In App Store Connect, the App Previews and Screenshots device selector on my app's version page does not list iPhone Duo. The only iPhone options are the existing display sizes. In the App Store Connect API, ScreenshotDisplayType has no Duo case. The largest iPhone case is still APP_IPHONE_67. I checked the current reference: https://developer.apple.com/documentation/appstoreconnectapi/screenshotdisplaytype My questions: Where in App Store Connect do I upload iPhone Duo screenshots? If the option is not open yet, is there a ScreenshotDisplayType case for Duo that I should use through the API instead? Thanks.
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Existing screenshots not displayed in Preview
My App Preview videos display correctly, but none of the existing screenshots are visible in Preview. Both the released version and new created version. However, in the Asset Library (one of the newly introduced tabs in App Store Connect), those screenshots are marked as used in all versions. I tried to re-upload the screenshots or browse from assets, but the system returned an error. I suspect this happens because the screenshots are already attached to the version but fail to display, which prevents any new screenshots from being added. Another similar issue is that previews for newly added assets disappear as soon as the web page is switched. I uploaded a video/screenshot for the Header and Search Results. Although it processed successfully, the preview does not display unless I manually click the Preview button. Furthermore, if I navigate to a different page in App Store Connect (such as switching to another localized language to add a new asset) and then return to the original language, the preview is completely gone. However, according to the Asset Library, the header asset has already been successfully added. It appears that the Preview function in the newly updated App Store Connect is experiencing bugs. Currently, this issue is blocking me from submitting new versions. Filed FB25118327
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First app stuck in "Waiting for Review" since October 14
Hello, our first app, CardQuest: Trading Card Binder (iOS 1.0), was submitted on October 14, 2026 together with one subscription group and two auto-renewable subscriptions, and has been in "Waiting for Review" since. An expedited review request on October 19 received no reply, phone support is unavailable, and there are no messages in App Store Connect or email. All agreements are active. Could someone from App Review please confirm the submission is queued correctly or let us know if anything is needed from us? Thank you!
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Unable to Submit Screenshots
Is anyone else facing this problem? For the last hour or so, I've been unable to submit new screenshots. We have an iPhone app update with Duo support ready to submit, but can't get the screenshots to upload. Every attempt results in "Your file couldn't be saved. Try again. If the issue persists, contact us." I've even tried uploading my known, good screenshots from an already updated / approved Duo app with the same error, so it's not an issue with my specific screenshots. I've tried private browsing, Chrome, Safari, logging out, etc. No luck. Anyone else seeing this?
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App Review taking 3+ weeks & no reply after contacting Apple
Hi, I'm sure people see this all the time, but it's been approx 3 weeks (23 days) since I submitted my second app for review on App Store Connect. My first one got accepted with no issues after a couple changes. For this app, I first made a review request on Sep 25 and resubmitted after 3 days on Sep 28 as I saw some posts on the forums recommending this. However, Apple recommends the opposite, so I've left my Sep 28 submission untouched and [contacted Apple Support](https://developer.apple.com/contact/) over the past month (email on Oct 10 then another on Oct 19) with zero response or help. I also previously tried to contact Apple in order to change my account from individual -> organization, but got ghosted after I asked a question on the website I needed to submit to begin migrating the account. Is there anything I can do? I'm saving my expedited app review request as I already have some new features and updates my clients want after this initial submission, but it's taking such a long time that it's almost guaranteed my business reputation will be affected. I did warn my clients about this beforehand in person (and in contract) so thankfully they're quite understanding — still crazy though and not sure what to do at this point.
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Waiting for Review for 9 days (since Oct 7) – long-time developer, first time seeing this
Hello App Review team, Our game Istanbul Taxi: City Driver has been in "Waiting for Review" since October 7, 2026 and has not moved to "In Review" yet. App Apple ID: 6819802943 Version: [1.0] Submission ID: 78962f48-9200-418d-acd6-7d104761acaa Submitted: October 7, 2026 Platform: iOS Agreements, tax and banking are all active, and there are no messages or pending items in App Store Connect. I've been an Apple developer for over 11 years and have never seen a submission wait this long before review. I understand there may be a backlog right now, and I'm not asking for special treatment. I'd just like to confirm that the submission is queued correctly and that nothing is needed from my side. If anything is required, I can respond right away. Thank you.
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App Stuck in "Waiting for Review" for 14 Days After Resubmission
Hello Apple Developer Support Team, I would appreciate your assistance regarding a prolonged review delay for my app. App Name: Chat Mate for Messenger App ID: 6762255821 My app was previously rejected, and after addressing the review feedback, I resubmitted the update. However, it has now been 14 days and the app remains in "Waiting for Review" status without any further communication or review activity. This project is extremely important to me and my team. We have worked diligently to resolve all issues raised during the previous review and are very eager to launch the app. The extended delay is significantly impacting our planned release schedule and ongoing work. Could you please investigate the status of this submission and help move the review process forward if possible? We would greatly appreciate any update or assistance in getting the app reviewed and, if approved, made live as soon as possible. Thank you for your time and support. Best regards, Muhammad Ahmed
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Initial iOS Release Waiting for Review for 7 Days — Guidance Requested
Hello Apple Developer Community, I am seeking advice regarding the review timeline for our initial iOS application, GoldEngine AI. Our app was submitted on 4 October 2026 at 11:12 AM and has remained in "Waiting for Review" for seven consecutive days. Application details: App: GoldEngine AI Apple App ID: 6818722861 App Store version: 1.0 Current status: Waiting for Review Submission date: 4 October 2026 We contacted Apple Developer Support on 8, 9 and 11 October. We have not yet received clarification on why the submission remains pending. Meanwhile, subsequent builds have been successfully processed and made available through TestFlight. However, the outstanding initial submission prevents us from progressing with the standard App Store release and update process. I have noticed several recent discussions describing similar delays, ranging from approximately 4 to 16 days. I understand that review times vary and that Apple may require additional time for individual submissions. I also recognise that Apple Developer Forums are not an official channel for investigating individual App Review cases. I would appreciate guidance from developers who have experienced this situation: Have you encountered comparable review delays during October 2026? Did your application eventually enter review without further intervention? Did requesting an expedited review help, or did you simply continue waiting? Is there a recommended way to verify that a submission remains correctly queued without withdrawing and resubmitting it? We are keen to avoid unnecessarily resetting the review process. Thank you for sharing any relevant experiences or practical guidance. GoldEngine AI HealthyHedgehogs Ltd
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App stuck in "Waiting for Review" for 15 days – expedite request sent, no response
Hi App Review team, Our app has been in "Waiting for Review" since October 4, 2026, with no status change and no message in the Resolution Center. App name: Hangpost Apple ID: 6784063100 Version: 1.0.0 (build 49) Submitted: October 4, 2026, 5:51 PM ET Submission ID: 82c9fd8e-b56e-4491-afbd-f4295573edae Release option: Manual release What we've done so far: Checked the Resolution Center and our developer account email regularly Submitted an expedited review request through Contact Us Kept the build and metadata unchanged so as not to reset our place in the queue Two demo accounts with fixed sign-in codes are in the Sign-In Information, and the review notes explain the sample content and how to test account deletion. If anything about the submission needs to change, we're happy to fix it right away. We'd appreciate any update on its status. Thank you!
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First release stuck in "Waiting for Review" since Oct 6 after a same-day rejection fix
Our app (Apple ID 6813163966), has been in "Waiting for Review" since October 6, 2026, with no movement. Timeline: Sep 29: Version 1.1 (build 18) submitted along with our first subscriptions. Oct 6: Rejected under Guideline 5.1.1(iv). The only issue was the button wording on our Health permission pre-prompt. Oct 6: Fixed exactly what was asked, resubmitted the same day as version 1.2 (build 30), and replied to App Review in App Store Connect explaining the change. Since then: "Waiting for Review" for 9 days. The submission and all four items (the app version, the subscription group, monthly and annual) show the same status. Submission ID: 0a3b29e8-9d30-4ff6-972b-08a324a69034 This is our first release, so the app is not on the App Store at all yet. We pay $99 a year for the Apple Developer Program, and we have yet to ship anything with it. We planned our launch around the first review timeline and have paid marketing running and committed for it. Every day in the queue is budget spent sending people to an app they cannot download. We already had to drop an October in-app event because of the delay, and our featuring nomination has a publish date of October 20. We understand review volume changes, and we are not asking to skip anything. We would just like to know: Is this submission actually in the queue, or is it stuck in a state that needs someone to look at it? Is there anything on our side (metadata, review notes, the reply) that is holding it? If anyone from App Review can take a look at the submission ID above, we would be very grateful. Thank you.
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[Expedited Review Request] In-store service live since Oct 14, iPhone users blocked — stuck in "Waiting for Review" since Oct 13 (App ID 6804940537)
Hello App Review Team, We would like to request an expedited review, and confirmation of the status, for our iOS app. It has been in "Waiting for Review" for 8 days since we resubmitted it after fixing a 2.3.6 rejection, and it has not moved to "In Review". Why this is time-sensitive Sijangpass is used in person: customers scan a QR code at partner restaurants and show the benefit screen to the owner at the counter. Our in-store service went live on October 14 at our partner restaurants. Android and web users are already using it, but iPhone users cannot get the version the restaurants now use, so customers and owners are running into problems at the counter every day. This is a live, real-world service, not just a release date. App information App name: Sijangpass App Apple ID: 6804940537 Bundle ID: com.blacktae.sijangpass Version / build: 1.1.0 (12) Submission ID: a09bf07f-d892-443f-afb5-f8d5cac78d10 Submitted: October 13, 2026, 1:21 AM KST Timeline Oct 12: Build 8 was rejected under Guideline 2.3.6 because one of our age rating answers had been selected by mistake. The app has no such content: the in-app "draw" is a free promotional giveaway by partner restaurants. Nothing is purchased to take part, and nothing of value is at stake. Oct 12: As the rejection message instructed, we corrected those age rating answers to None/No, replied in App Store Connect, and resubmitted. Oct 13: Resubmitted with build 12. The App Review notes also explain the rating correction. No messages since. Oct 13 and Oct 17: Requested expedited review; both confirmations said the review would be expedited. Oct 15 and Oct 17: Contacted Developer Support (case 102997225516). Oct 19: Phone call with Developer Support (case 103001164366); we were told it was forwarded and we would hear back by email. For comparison, our other app on the same account (Sijangpass Owner, 1.0.3) was submitted on Oct 16 and approved within a day. What we are requesting The Oct 12 rejection included the "Extended Review" notice. Is Extended Review applied to this app, and does it still apply now that the rating has been corrected? Is there anything we should do about it? Is anything else required from our side for this submission? If nothing else is needed, an expedited review of the October 13 submission. We are not withdrawing and resubmitting, so as not to lose our place in the queue. Thank you very much for your time. If you are in the same situation, please share your submission date below or boost this post so App Review can see how widespread this is.
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New app stuck in Waiting for Review since October 12 (first submission)
Submitted my first app on October 12 and it’s been sitting in Waiting for Review ever since. Never moved to In Review, no messages, nothing in App Store Connect asking me for anything. It’s CFI Copilot, an iOS app for flight instructors. Submitted with a subscription group and two subscriptions (monthly and yearly). Agreements, tax and banking are all done, and there’s no login so no demo account needed. I sent a status request through Contact Us on the 16th but haven’t heard back. Is anyone else stuck this long on a first submission right now? If yours finally went through, how long did it take and did you do anything to get it moving? Apple ID: 6817115452 Submission ID: 6b2d4d89-3601-42b8-af76-2d813ac0b1b6
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Blank page when logging into App Store Connect
When I sign into App Store Connect, I am taken to this URL: https://appstoreconnect.apple.com/review_agree The page shows a gray activity spinner for a few seconds, then is blank. I have tried on multiple computers and multiple browsers, over the past few weeks, with the same result. I have lodged a developer support request, but it hasn’t been resolved yet. It’s been holding up our App Store submission for a couple of weeks now. Any ideas of things I could try, or has anyone else had this issue and had it resolved ?
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12 days in “Waiting for Review” with no response from App Review or Developer Support
Our app (iOS 1.0.0, build 3) was submitted on October 6. App Review asked for information under Guideline 2.1, and we answered completely on October 7. The status has been “Waiting for Review” since October 8. That is 12 days with no message and no movement. We have emailed Developer Support twice. We got automatic replies saying someone would respond shortly, and nothing since. We are a small team and cannot plan anything while we have no idea what is happening. We are not asking for special treatment, only for a straight answer: is something blocking our review, and if not, when can we expect it to start? Has anyone else been stuck like this, and does anyone know a channel that actually gets a reply?
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App Review Pending for More Than 48 Hours – Backed: Warranty & Claim Kit
Hello Apple Developer Community, I submitted my iOS app, Backed: Warranty & Claim Kit, for App Review and received Apple's confirmation email stating that the app had been received for review. The email mentions that over 90% of apps are reviewed within 48 hours. However, it has now been more than 48 hours, and my app's status is still showing “Waiting for Review” in App Store Connect. I understand that review times can vary depending on several factors, but I would appreciate some guidance from developers who have experienced a similar delay. Has anyone recently experienced a review delay beyond 48 hours? Is it normal for an app to remain in “Waiting for Review” status for several days? At what point should I contact Apple Developer Support? App details: App name: Backed: Warranty & Claim Kit Platform: iOS Current status: Waiting for Review Time elapsed: More than 48 hours I would appreciate any advice or insights from developers who have experienced this situation. Thank you!
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Urgent App Review Escalation: Time-Critical Government-Funded Public Event, 7 November
Hello Apple App Review Team, I'm seeking urgent assistance with Carrying The Fire (Apple ID: 6820179361), submitted on 9 October 2026, which has now remained in "Waiting for Review" for over eight days, without progressing to active review. An expedited app review request was also submitted. The app is an essential component of a major government-funded public arts event on 7 November 2026 in Albany, Western Australia, involving approximately 2,000 community participants. The event is presented by FORM as part of Albany 2026, with support from the Australian Government's Festivals Australia program and Lotterywest. The performance depends on participants downloading and preparing the app well in advance. Our planned distribution period is already underway, and the continued delay is directly affecting participant preparations and putting the event at risk. The Android version has already been approved and published on Google Play, but iOS participants are currently unable to download or prepare the app, creating an increasingly concerning issue as the event approaches. We have submitted a formal expedited-review request and contacted Apple Developer Support twice (Case ID: 102994798591), but have received no response. Given the fixed event deadline and the significant number of participants affected, could an Apple App Review representative please urgently investigate our submission and escalate it to the appropriate team? Official event information: https://www.albany2026.com.au/events/carrying-the-fire Any help here would be truly appreciated. Thank you for your assistance.
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Repeated App Review Delays – No Response Despite Multiple Support Requests
Hello everyone, I am an independent developer of Bolzplatz – Soccer GM (App ID: 6747684577), and I am hoping someone from Apple's App Review team might be able to help me. Unfortunately, I have been experiencing recurring and unusually long App Review delays over the past several weeks. During a previous submission, I had to wait more than three weeks for a review, despite receiving confirmation that my expedited review request had been approved. Multiple attempts to contact Developer Support did not resolve the situation. Now I am facing similar difficulties again. Since October 16, 2026, I have been trying to get another update reviewed. Concerned about another prolonged delay, I submitted two replacement builds, hoping to avoid a possible issue with the review process. I understand that replacing a build may reset the review queue. However, my previous experience has left me genuinely concerned that something might not be working correctly. What makes the situation especially frustrating is the lack of communication. I have contacted Apple Developer Support several times, including messages on October 19 and 20, and submitted another support request on October 22. Unfortunately, I have not received a substantive response. I also submitted formal complaints on September 29 and October 21 regarding these recurring issues. As an independent developer, I continuously invest considerable time and resources into improving my game, fixing bugs, and providing new features for my players. I fully respect Apple's review process and understand the importance of thorough app reviews. However, repeated delays without meaningful communication make it extremely difficult to plan updates and support my players. My main concern is whether there might be an underlying technical or administrative issue affecting my application's review process. Could someone from the Apple App Review team please help investigate this situation or advise me on how to get it properly escalated? I would sincerely appreciate any assistance or guidance. Thank you very much for your time! Kind regards,Felix DämmrichDeveloper – Bolzplatz – Soccer GM
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Apple, Please Investigate: Two Apps Rejected for Missing Information That Was Already Provided in the Original Submissions
Apple, Please Investigate: Two Apps Rejected for Information Already Provided in the Original Submissions Dear Apple Developer Community and App Review Team, I am writing to report a serious and extremely frustrating problem I have experienced with two different applications submitted to the App Store. Both applications were rejected under App Review Guideline 1.3, requesting answers to four questions that I had already answered completely in the App Review Notes during the ORIGINAL submissions. The information was not added after rejection. It was already provided before either application entered review. I fully support Apple’s strict requirements for children’s applications. However, these repeated incidents raise serious concerns about how App Review Notes and supporting documents are handled. **1. Kalimati - كلماتي Apple App ID: 6812125263** Kalimati is an educational application that helps children learn Arabic words and action verbs through interactive activities and animations. When submitting Kalimati for the first time, I explicitly answered all four required questions in the App Review Notes: Third-party analytics. Third-party advertising. Sharing user or device data with third parties. Other collection or processing of user or device information. Despite providing complete answers, Kalimati was rejected on October 11, 2026, requesting answers to those exact same questions. These answers were already included in the original submission! I responded again and resubmitted the application on October 11. As of October 22, Kalimati remains in “Waiting for Review” status, 11 days after resubmission. I contacted Apple Developer Support multiple times. Although I was informed that steps would be taken to expedite the review, the application remains in the queue. This delay followed a request for information that had already been provided. **2. HeroHop: Sky Adventure Apple App ID: 6823625184** After my experience with Kalimati, I took additional precautions before submitting HeroHop on October 20, 2026. I provided the answers in TWO separate places: First: Complete answers to all four questions in the App Review Notes. Second: A detailed two-page PDF attachment titled “HeroHop-App-Review-Notes-Build-8.pdf”, addressing each question individually and explaining privacy practices, data handling, parental controls, and in-app purchases. Nevertheless, HeroHop was rejected the following day with an automated message requesting answers to the exact same four questions! I had answered every question in the designated field AND attached detailed supporting documentation. Yet the application was rejected as though none of this information had been provided. I repeated the answers and resubmitted HeroHop on October 21. The Real Problem The issue is not Apple’s requirement to answer privacy-related questions. Those questions are reasonable and important. The issue is that Apple repeatedly requests information that developers have ALREADY provided in the designated submission fields. With Kalimati, the answers were included in App Review Notes. With HeroHop, the answers were included in App Review Notes AND a separate PDF. Both applications received requests for the same information again. This raises important questions: Are App Review Notes displayed correctly to reviewers? Are supporting documents properly accessible? Are automated requests generated without checking existing answers? Is there a procedural problem in reviewing Kids Category submissions? I cannot determine the cause from outside Apple’s systems. However, experiencing the same issue twice, despite taking additional precautions, strongly suggests that the submission or review workflow requires investigation. The Consequences for Developers Every unnecessary rejection can delay an application for days or weeks. Kalimati has remained in “Waiting for Review” since October 11. Developers spend considerable time preparing applications, testing them, documenting compliance, and answering Apple’s questions. It is extremely frustrating to complete these requirements correctly, only to receive a rejection requesting information that was already provided. This wastes developers’ time, disrupts release schedules, and undermines confidence in Apple’s review process. What Apple Should Investigate and Improve I respectfully urge Apple’s App Review management and App Store Connect teams to investigate and improve the following: 1. Verify App Review Notes: Ensure submitted information is correctly stored, displayed, and examined before requesting additional answers. 2. Verify attachments: Ensure supporting PDFs and documents are clearly visible and accessible to reviewers. 3. Prevent repeated requests: Before issuing a rejection, verify whether the requested information already exists in the original submission. 4. Provide specific explanations: If an answer is insufficient, explain precisely what is missing instead of repeating the same questionnaire. 5. Investigate the Kids Category workflow: Examine why the same four Guideline 1.3 questions are repeatedly requested despite documented answers. 6. Establish an escalation channel: Allow developers to report recurring procedural problems beyond individual rejection decisions. Concern About My Upcoming macOS Application I am currently developing another application for macOS. After these experiences, I am genuinely concerned that I may encounter another unnecessary rejection because information I carefully provide is overlooked. Developers should not have to worry whether their App Review Notes will actually be considered. A Direct Appeal to Apple I am not requesting special treatment, exceptions to Apple’s guidelines, or approval without proper review. I fully respect Apple’s responsibility to protect users, particularly children. I am simply asking Apple to ensure that information developers provide is actually read and considered before applications are rejected for supposedly missing information. Apple, please investigate this issue at both the management and technical levels. If there is a technical problem, fix it. If there is a procedural problem, improve the procedure. If answers are insufficient, explain exactly what is missing. This is a real and recurring problem that deserves serious attention. I also invite fellow developers to share their experiences: Have you received a Guideline 1.3 rejection requesting the four Kids Category answers even though you had already provided them in your original App Review Notes? I sincerely hope Apple takes this issue seriously and investigates its underlying cause. A Final Request to the Community Please help bring this issue to Apple’s attention. Salman Farhat
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How do I upload iPhone Duo screenshots in App Store Connect?
The Screenshot specifications page lists iPhone Duo as an iPhone screenshot size: Outer display: 1398 × 2034 and 2034 × 1398 Inner display: 2007 × 2853 and 2853 × 2007 https://developer.apple.com/help/app-store-connect/reference/app-information/screenshot-specifications I cannot find a way to upload them. In App Store Connect, the App Previews and Screenshots device selector on my app's version page does not list iPhone Duo. The only iPhone options are the existing display sizes. In the App Store Connect API, ScreenshotDisplayType has no Duo case. The largest iPhone case is still APP_IPHONE_67. I checked the current reference: https://developer.apple.com/documentation/appstoreconnectapi/screenshotdisplaytype My questions: Where in App Store Connect do I upload iPhone Duo screenshots? If the option is not open yet, is there a ScreenshotDisplayType case for Duo that I should use through the API instead? Thanks.
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Existing screenshots not displayed in Preview
My App Preview videos display correctly, but none of the existing screenshots are visible in Preview. Both the released version and new created version. However, in the Asset Library (one of the newly introduced tabs in App Store Connect), those screenshots are marked as used in all versions. I tried to re-upload the screenshots or browse from assets, but the system returned an error. I suspect this happens because the screenshots are already attached to the version but fail to display, which prevents any new screenshots from being added. Another similar issue is that previews for newly added assets disappear as soon as the web page is switched. I uploaded a video/screenshot for the Header and Search Results. Although it processed successfully, the preview does not display unless I manually click the Preview button. Furthermore, if I navigate to a different page in App Store Connect (such as switching to another localized language to add a new asset) and then return to the original language, the preview is completely gone. However, according to the Asset Library, the header asset has already been successfully added. It appears that the Preview function in the newly updated App Store Connect is experiencing bugs. Currently, this issue is blocking me from submitting new versions. Filed FB25118327
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App waiting for review for 12 days
Hi everyone, We submitted Yutori Kids for review on October 10, and it has been in “Waiting for Review” for 12 days. We also requested an expedited review three days ago but haven’t received an update. Has anyone experienced a similar delay recently? Is there a recommended way to follow up with App Review? Thank you!
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First app stuck in "Waiting for Review" since October 14
Hello, our first app, CardQuest: Trading Card Binder (iOS 1.0), was submitted on October 14, 2026 together with one subscription group and two auto-renewable subscriptions, and has been in "Waiting for Review" since. An expedited review request on October 19 received no reply, phone support is unavailable, and there are no messages in App Store Connect or email. All agreements are active. Could someone from App Review please confirm the submission is queued correctly or let us know if anything is needed from us? Thank you!
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Unable to Submit Screenshots
Is anyone else facing this problem? For the last hour or so, I've been unable to submit new screenshots. We have an iPhone app update with Duo support ready to submit, but can't get the screenshots to upload. Every attempt results in "Your file couldn't be saved. Try again. If the issue persists, contact us." I've even tried uploading my known, good screenshots from an already updated / approved Duo app with the same error, so it's not an issue with my specific screenshots. I've tried private browsing, Chrome, Safari, logging out, etc. No luck. Anyone else seeing this?
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App Review taking 3+ weeks & no reply after contacting Apple
Hi, I'm sure people see this all the time, but it's been approx 3 weeks (23 days) since I submitted my second app for review on App Store Connect. My first one got accepted with no issues after a couple changes. For this app, I first made a review request on Sep 25 and resubmitted after 3 days on Sep 28 as I saw some posts on the forums recommending this. However, Apple recommends the opposite, so I've left my Sep 28 submission untouched and [contacted Apple Support](https://developer.apple.com/contact/) over the past month (email on Oct 10 then another on Oct 19) with zero response or help. I also previously tried to contact Apple in order to change my account from individual -> organization, but got ghosted after I asked a question on the website I needed to submit to begin migrating the account. Is there anything I can do? I'm saving my expedited app review request as I already have some new features and updates my clients want after this initial submission, but it's taking such a long time that it's almost guaranteed my business reputation will be affected. I did warn my clients about this beforehand in person (and in contract) so thankfully they're quite understanding — still crazy though and not sure what to do at this point.
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Waiting for Review for 9 days (since Oct 7) – long-time developer, first time seeing this
Hello App Review team, Our game Istanbul Taxi: City Driver has been in "Waiting for Review" since October 7, 2026 and has not moved to "In Review" yet. App Apple ID: 6819802943 Version: [1.0] Submission ID: 78962f48-9200-418d-acd6-7d104761acaa Submitted: October 7, 2026 Platform: iOS Agreements, tax and banking are all active, and there are no messages or pending items in App Store Connect. I've been an Apple developer for over 11 years and have never seen a submission wait this long before review. I understand there may be a backlog right now, and I'm not asking for special treatment. I'd just like to confirm that the submission is queued correctly and that nothing is needed from my side. If anything is required, I can respond right away. Thank you.
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App Stuck in "Waiting for Review" for 14 Days After Resubmission
Hello Apple Developer Support Team, I would appreciate your assistance regarding a prolonged review delay for my app. App Name: Chat Mate for Messenger App ID: 6762255821 My app was previously rejected, and after addressing the review feedback, I resubmitted the update. However, it has now been 14 days and the app remains in "Waiting for Review" status without any further communication or review activity. This project is extremely important to me and my team. We have worked diligently to resolve all issues raised during the previous review and are very eager to launch the app. The extended delay is significantly impacting our planned release schedule and ongoing work. Could you please investigate the status of this submission and help move the review process forward if possible? We would greatly appreciate any update or assistance in getting the app reviewed and, if approved, made live as soon as possible. Thank you for your time and support. Best regards, Muhammad Ahmed
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Initial iOS Release Waiting for Review for 7 Days — Guidance Requested
Hello Apple Developer Community, I am seeking advice regarding the review timeline for our initial iOS application, GoldEngine AI. Our app was submitted on 4 October 2026 at 11:12 AM and has remained in "Waiting for Review" for seven consecutive days. Application details: App: GoldEngine AI Apple App ID: 6818722861 App Store version: 1.0 Current status: Waiting for Review Submission date: 4 October 2026 We contacted Apple Developer Support on 8, 9 and 11 October. We have not yet received clarification on why the submission remains pending. Meanwhile, subsequent builds have been successfully processed and made available through TestFlight. However, the outstanding initial submission prevents us from progressing with the standard App Store release and update process. I have noticed several recent discussions describing similar delays, ranging from approximately 4 to 16 days. I understand that review times vary and that Apple may require additional time for individual submissions. I also recognise that Apple Developer Forums are not an official channel for investigating individual App Review cases. I would appreciate guidance from developers who have experienced this situation: Have you encountered comparable review delays during October 2026? Did your application eventually enter review without further intervention? Did requesting an expedited review help, or did you simply continue waiting? Is there a recommended way to verify that a submission remains correctly queued without withdrawing and resubmitting it? We are keen to avoid unnecessarily resetting the review process. Thank you for sharing any relevant experiences or practical guidance. GoldEngine AI HealthyHedgehogs Ltd
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App stuck in "Waiting for Review" for 15 days – expedite request sent, no response
Hi App Review team, Our app has been in "Waiting for Review" since October 4, 2026, with no status change and no message in the Resolution Center. App name: Hangpost Apple ID: 6784063100 Version: 1.0.0 (build 49) Submitted: October 4, 2026, 5:51 PM ET Submission ID: 82c9fd8e-b56e-4491-afbd-f4295573edae Release option: Manual release What we've done so far: Checked the Resolution Center and our developer account email regularly Submitted an expedited review request through Contact Us Kept the build and metadata unchanged so as not to reset our place in the queue Two demo accounts with fixed sign-in codes are in the Sign-In Information, and the review notes explain the sample content and how to test account deletion. If anything about the submission needs to change, we're happy to fix it right away. We'd appreciate any update on its status. Thank you!
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First release stuck in "Waiting for Review" since Oct 6 after a same-day rejection fix
Our app (Apple ID 6813163966), has been in "Waiting for Review" since October 6, 2026, with no movement. Timeline: Sep 29: Version 1.1 (build 18) submitted along with our first subscriptions. Oct 6: Rejected under Guideline 5.1.1(iv). The only issue was the button wording on our Health permission pre-prompt. Oct 6: Fixed exactly what was asked, resubmitted the same day as version 1.2 (build 30), and replied to App Review in App Store Connect explaining the change. Since then: "Waiting for Review" for 9 days. The submission and all four items (the app version, the subscription group, monthly and annual) show the same status. Submission ID: 0a3b29e8-9d30-4ff6-972b-08a324a69034 This is our first release, so the app is not on the App Store at all yet. We pay $99 a year for the Apple Developer Program, and we have yet to ship anything with it. We planned our launch around the first review timeline and have paid marketing running and committed for it. Every day in the queue is budget spent sending people to an app they cannot download. We already had to drop an October in-app event because of the delay, and our featuring nomination has a publish date of October 20. We understand review volume changes, and we are not asking to skip anything. We would just like to know: Is this submission actually in the queue, or is it stuck in a state that needs someone to look at it? Is there anything on our side (metadata, review notes, the reply) that is holding it? If anyone from App Review can take a look at the submission ID above, we would be very grateful. Thank you.
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[Expedited Review Request] In-store service live since Oct 14, iPhone users blocked — stuck in "Waiting for Review" since Oct 13 (App ID 6804940537)
Hello App Review Team, We would like to request an expedited review, and confirmation of the status, for our iOS app. It has been in "Waiting for Review" for 8 days since we resubmitted it after fixing a 2.3.6 rejection, and it has not moved to "In Review". Why this is time-sensitive Sijangpass is used in person: customers scan a QR code at partner restaurants and show the benefit screen to the owner at the counter. Our in-store service went live on October 14 at our partner restaurants. Android and web users are already using it, but iPhone users cannot get the version the restaurants now use, so customers and owners are running into problems at the counter every day. This is a live, real-world service, not just a release date. App information App name: Sijangpass App Apple ID: 6804940537 Bundle ID: com.blacktae.sijangpass Version / build: 1.1.0 (12) Submission ID: a09bf07f-d892-443f-afb5-f8d5cac78d10 Submitted: October 13, 2026, 1:21 AM KST Timeline Oct 12: Build 8 was rejected under Guideline 2.3.6 because one of our age rating answers had been selected by mistake. The app has no such content: the in-app "draw" is a free promotional giveaway by partner restaurants. Nothing is purchased to take part, and nothing of value is at stake. Oct 12: As the rejection message instructed, we corrected those age rating answers to None/No, replied in App Store Connect, and resubmitted. Oct 13: Resubmitted with build 12. The App Review notes also explain the rating correction. No messages since. Oct 13 and Oct 17: Requested expedited review; both confirmations said the review would be expedited. Oct 15 and Oct 17: Contacted Developer Support (case 102997225516). Oct 19: Phone call with Developer Support (case 103001164366); we were told it was forwarded and we would hear back by email. For comparison, our other app on the same account (Sijangpass Owner, 1.0.3) was submitted on Oct 16 and approved within a day. What we are requesting The Oct 12 rejection included the "Extended Review" notice. Is Extended Review applied to this app, and does it still apply now that the rating has been corrected? Is there anything we should do about it? Is anything else required from our side for this submission? If nothing else is needed, an expedited review of the October 13 submission. We are not withdrawing and resubmitting, so as not to lose our place in the queue. Thank you very much for your time. If you are in the same situation, please share your submission date below or boost this post so App Review can see how widespread this is.
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New app stuck in Waiting for Review since October 12 (first submission)
Submitted my first app on October 12 and it’s been sitting in Waiting for Review ever since. Never moved to In Review, no messages, nothing in App Store Connect asking me for anything. It’s CFI Copilot, an iOS app for flight instructors. Submitted with a subscription group and two subscriptions (monthly and yearly). Agreements, tax and banking are all done, and there’s no login so no demo account needed. I sent a status request through Contact Us on the 16th but haven’t heard back. Is anyone else stuck this long on a first submission right now? If yours finally went through, how long did it take and did you do anything to get it moving? Apple ID: 6817115452 Submission ID: 6b2d4d89-3601-42b8-af76-2d813ac0b1b6
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Blank page when logging into App Store Connect
When I sign into App Store Connect, I am taken to this URL: https://appstoreconnect.apple.com/review_agree The page shows a gray activity spinner for a few seconds, then is blank. I have tried on multiple computers and multiple browsers, over the past few weeks, with the same result. I have lodged a developer support request, but it hasn’t been resolved yet. It’s been holding up our App Store submission for a couple of weeks now. Any ideas of things I could try, or has anyone else had this issue and had it resolved ?
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12 days in “Waiting for Review” with no response from App Review or Developer Support
Our app (iOS 1.0.0, build 3) was submitted on October 6. App Review asked for information under Guideline 2.1, and we answered completely on October 7. The status has been “Waiting for Review” since October 8. That is 12 days with no message and no movement. We have emailed Developer Support twice. We got automatic replies saying someone would respond shortly, and nothing since. We are a small team and cannot plan anything while we have no idea what is happening. We are not asking for special treatment, only for a straight answer: is something blocking our review, and if not, when can we expect it to start? Has anyone else been stuck like this, and does anyone know a channel that actually gets a reply?
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