App Submission

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Submit your apps to the App Store using App Store Connect.

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App stuck in “Waiting for Review” for 12 days after expedited review was approved: should I resubmit?
Hi all, My app, has been in Waiting for Review since 14 October, 12 days now, and the status hasn’t changed at all. What I’ve done so far: Requested an expedited review, which Apple approved on 23 October. Three days later it’s still Waiting for Review. Opened a support case on 20 October (case 103002572596). No reply after 6 days, including a follow-up sent yesterday. Checked that agreements, tax and banking are all Active, with no messages in App Store Connect or Resolution Center. The demo account and review notes are in App Review Information, and nothing has changed since submission. My questions: Would removing the build from review and resubmitting it help, or would that just put me back at the end of the queue and cancel the expedited approval? Is there anything else that can hold up a new developer account’s first submission (an account check or similar) that I should look for? Has anyone had a stuck review like this, and what eventually moved it? If anyone from App Review sees this, the submission ID is 75652a8b-3d7e-421a-ac6c-9cbb12273640. Thanks a lot for any advice.
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Locked out of App Store Connect by verification codes, a month of ignored emails and a callback that never came.
This is my first app and it's only Apple's broken verification code systems which are stopping me from uploading it for review. Urgent need of assistance - been prevented from submitting an app by Apple's verification code systems. Please could someone at Apple escalate case 102970622665 to a senior advisor and confirm in writing who now owns it. Please could that person actually fix the verification lockout, rather than telling me to update my software, which I have already done. Please could I have a written update by a stated date, rather than another promise of a call that does not come. Overview I am posting this from a separate account because I can no longer get into my own. The verification code system locked me out of App Store Connect this morning, on top of already locking me out of parts of my developer account for the past month for reasons nobody at Apple has been able to explain to me. I want to be clear about how angry I am about this, because the record matters. I have a finished, tested app sitting ready to submit and I cannot submit it. Not because of anything in the app, and not because of anything I have done, but because Apple’s verification system has failed and Apple’s support has done next to nothing about it. Timeline. Around a month ago I emailed Developer Support about being locked out of parts of my account over verification codes. That email was ignored. Not answered slowly, ignored. The only thing that got a response was telling them I would email every day until someone replied. At that point I got a phone call on Thursday 22 October that lasted about five minutes, on a line so poor I had to ask the agent to repeat herself throughout. The advice was to update my software, and that she would call me back on Friday. Nobody called on Friday. No missed call, no voicemail, nothing. Support then told me they had tried to contact me. They had not. The same phone took their call on Thursday without any problem. It is now Monday 26 October and I have heard nothing since. This morning the verification system went one further and locked me out of App Store Connect altogether, which is why I am writing this from a different account. The stock answer every time is to contact Developer Support through the contact page. I have done that. That is the problem. If anyone else has got through this, I would be grateful to know what finally worked, because I am out of ideas and very nearly out of patience. Joe
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First App Stuck in Waiting for Review Since October 20
Hello App Review Team, Our app has remained in "Waiting for Review" since 10/07 (with a resubmission on 10/20 after we cancelled to include the subscriptions), and we have not received a response through the available support channels. We had submitted an expedited review request, which was approved. The same app has already passed TestFlight external beta review, so we were not expecting the App Store review itself to take this long. It would be great to know if anything further is needed from us so that we can plan the launch accordingly. App details: Submission ID: f9633cec-c596-4e78-90b8-aec89b0e2691 Submitted: Oct 20, 2026 at 11:47 PM Current status: Waiting for Review Beta review: approved Thank you very much for your time.
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13 days of review delays - Critical bug fix update still waiting for review. Is this a process issue?
Hi, Our critical bug fix update for HungryAliens (App ID: 6449141384) has been stuck in the App Review process for 13 days since the initial rejection, with no further review progress. We addressed the rejection reason within approximately two hours, but the review did not resume. As a result, we submitted a new build on October 19. However, the new build has also remained in "Waiting for Review" status for 7 days, with no review initiated. We would like to request that an Apple reviewer check the current status and expedite the review process. If anyone has experienced a similar situation or knows of an official escalation path, your advice would also be greatly appreciated. Timeline September 15: Launched Guild Conquest, a large-scale competitive multiplayer feature. October 13: Bug fix update rejected under Guideline 1.1 (screenshot issue) → Corrected the screenshot and requested a re-review within approximately two hours. October 19: Withdrew the previous submission and submitted a new build after the review failed to resume. October 20: Posted an expedited review request on the Apple Developer Forums. October 26: The new build is still in "Waiting for Review" status, with no official response received. Why This Is Urgent Our large-scale multiplayer feature is currently experiencing critical issues, including a bug that prevents players from defeating a specific boss and issues with player information display. These issues are affecting normal gameplay progression and competitive fairness for many active players. Questions Is it normal for a new build to remain in the review queue for this long after a previous submission was rejected? If Apple Developer Support does not respond, is there an official escalation path or a way to request further assistance? These ongoing issues are affecting our active players and may lead to player churn, so we urgently need to deliver the necessary bug fixes. A response from an Apple reviewer or anyone who has navigated a similar situation would be greatly appreciated. Thank you.
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[Expedited Review Request] Critical Bug Fix Delayed - Severe Impact on Large-Scale Multiplayer Gameplay
Hello Apple App Review Team and Community, We would like to request an expedited review of a critical bug fix update for HungryAliens (App ID: 6449141384), which is currently live on the App Store. Our large-scale competitive multiplayer feature, Guild Conquest, launched on September 15, is experiencing critical issues, including a bug that prevents players from defeating a boss. These issues are directly affecting active players and disrupting normal gameplay progression. On October 13, our update was rejected due to an issue with an App Store screenshot. We corrected the screenshot and requested a re-review within approximately two hours. However, the review did not resume, so we withdrew the original submission and submitted a new build on October 19. The latest submission remains in "Waiting for Review" status, preventing us from delivering the necessary critical fixes to our players. App Information App Name: HungryAliens App ID: 6449141384 App Bundle ID: com.DetailGames.HungryAliens Timeline September 15: Launched Guild Conquest, a major competitive multiplayer feature. October 13: The update containing critical bug fixes for Guild Conquest was undergoing App Review. October 13: Received a rejection under Guideline 1.1 (Safety – Objectionable Content) related to an App Store screenshot → Corrected the screenshot and submitted the revised material through App Store Connect within approximately two hours, requesting the review to resume. October 13–19: Despite our prompt response, the review did not resume, delaying approval of the critical bug fix update. October 19: Withdrew the previous submission and resubmitted a build containing the necessary fixes. October 20: The latest submission remains in "Waiting for Review" status. Why This Is Urgent Guild Conquest is a large-scale competitive multiplayer feature involving many players, where accurate information display is essential. However, issues affecting this functionality are currently occurring. A critical bug is preventing players from defeating a specific boss in Guild Conquest, disrupting normal gameplay progression. These issues directly affect the gameplay experience and competitive fairness of players currently participating in the content. Although we promptly addressed the review feedback on October 13, the update has still not been approved, preventing us from delivering the necessary bug fixes. What We Are Requesting Expedited review of our October 19 submission, considering the critical gameplay issues affecting our live service. Confirmation of the current review status. Guidance on any additional information or actions required from our side. We understand and respect Apple's App Review Guidelines and review process, and we have made every effort to respond promptly to the feedback provided. We apologize for the urgent request and would sincerely appreciate your assistance in reviewing this critical bug fix update as soon as possible. Thank you for your time. We look forward to your response.
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Apple Store Connect submission: ambiguity about "Uploaded to Apple" and "Upload your builds using one of several tools"
In Xcode -> Product -> Archive the Mac application is mark as "Uploaded to Apple" But in Apple Store Connect -> MyApp -> "Add for Review" button show "Unable to Add for Review ... You must choose a build" And Distribution -> Build section is empty (Upload your builds using one of several tools) Need help about the ambiguity: "Uploaded to Apple" and "Upload your builds using one of several tools" Any suggestion will be greatly appreciate.
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App Review Stuck in “In Review” for 5 Days – No Review Decision
Hi everyone, I submitted my app for App Review on August 14, 2026, at 2:39 PM. I later submitted an updated version again on September 9, 2026. The latest submission has been showing “In Review” for the past 5 days, but I still haven’t received any review decision or additional information from the App Review team. As I understand it, once an app enters the “In Review” status, a review decision is generally provided after the review is completed. However, in my case, the status has remained unchanged for several days. Has anyone experienced a similar situation recently? Is it normal for an app to remain in “In Review” for this long, or is there anything I should do from my side? Any advice or guidance would be appreciated. Thank you!
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App Review Delayed for Weeks Without Response
Dear Apple Developer Support Team, We are seeking assistance regarding an ongoing App Store review issue that has remained unresolved for several weeks despite multiple attempts to contact Apple Developer Support. Our application initially encountered a review issue under Guideline 2.1 (App Completeness) in late September 2026. We have since worked to address the concerns and submitted updated versions for review. However, the review process has continued to experience significant delays. Since early October, we have submitted multiple expedited review requests and contacted Apple Developer Support several times. Despite waiting approximately 10 days and following up repeatedly, we have not received a meaningful response or clarification regarding the status of our requests. We submitted our application again on October 15, 2026, but as of October 25, the situation remains unresolved. We understand that Apple receives a large volume of submissions and that expedited reviews are not guaranteed. However, the continued lack of communication makes it difficult for us to determine whether our application is progressing normally or whether an issue requires further action. We would greatly appreciate assistance with the following: Confirming whether our application is currently in the review queue and whether any outstanding issues are preventing progress. Clarifying the status of our previous expedited review requests. Advising whether there is an appropriate escalation process when repeated support requests remain unanswered. We are committed to complying with Apple's App Review Guidelines and are simply seeking a clear status update and guidance on how to proceed. We would sincerely appreciate any assistance from the Apple Developer Relations or App Review teams. Thank you for your time and consideration.
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Repeated Guideline 5.6 Rejections With No Specific Reason — Appeal Also Unanswered
Hi Apple Developer Community, I'm hoping someone from the App Review community or Apple can help me understand what may be happening with our app. Our educational app has now been rejected multiple times under Guideline 5.6 — Developer Code of Conduct. The problem is that we have not received a specific explanation identifying which feature, behavior, or part of the app is considered a violation. We have carefully reviewed the rejection and made sure that there are no features intentionally hidden from App Review. The functionality available to the reviewer is available to normal users as well. We have already: Replied to the App Review rejection asking for the specific reason. Submitted an appeal explaining the situation. Asked Apple to identify the specific feature or behavior that triggered Guideline 5.6. However, we have not received a response to either the appeal or our message in the App Review/Resolution Center yet. About the app: This is an educational application used by students for exam preparation. The upcoming examination period is approaching, and students are currently waiting for access to the application and its preparation materials. This makes the situation particularly time-sensitive for us. We are willing to make any changes required by Apple, but without knowing what behavior triggered 5.6, we don't want to keep making random changes and repeatedly resubmitting the same app. My questions are: What kinds of situations typically result in a 5.6 rejection when Apple does not specify a particular feature? Is there anything specific we should check in our app or review configuration? Is there a way to obtain clarification on the exact 5.6 concern while the appeal is pending? Should we wait for the appeal response before submitting another build? We would really appreciate any guidance. We are not trying to bypass App Review — we simply want to understand the specific issue so we can fix it correctly and provide students access before their exams. Thank you.
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First iOS app stuck in “Waiting for Review” for 9 days – expedited review requested
Hello Apple Developer Community, My first iOS app, PitCaptain, has been stuck in “Waiting for Review” since October 7, 2026. App: PitCaptain Version: iOS 1.0.0 (build 10) Submission date: October 7, 2026 Current status: Waiting for Review Expedited review: Requested Contacted Apple Support: Yes The app has not moved to “In Review”, and I have not received any feedback or requests for additional information. PitCaptain helps endurance racing teams plan driver changes, driving stints, refuelling windows and driver-change alarms. I understand that review times can vary, but nine days without any status change is concerning, especially after requesting an expedited review. Could someone from App Review please check whether the submission is progressing normally or whether it may be stuck in the review queue? Any advice or assistance would be greatly appreciated. Thank you!
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New app stuck in "Waiting for Review" for 8 days despite approved expedited review
Hello, Our new app Grab&Go (Apple ID 6821716640, iOS 1.0.0) was submitted on October 12, 2026 and has remained in "Waiting for Review" ever since. The review has not started. Submission ID: f110bb29-a29b-4fe7-bd8f-51852fbc48a3 The submission contains the iOS app version and a custom product page. Expedited review was requested and approved twice. Agreements, Tax, and Banking are all active, and there are no messages or issues in App Store Connect. Our other apps on the same account are live and in good standing. We have contacted App Review (case IDs 102999390329 and 103002511991) but have not received a response yet. Has anyone experienced a similar delay with a first submission? And could someone from App Review check whether anything is holding this submission or if anything is needed from our side? Thank you.
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What's taking so long? App still waiting on review for 8 days
Adding my post to the pile in hopes someone at Apple is looking here. My app, which is set to release a week from now has been waiting in review for about 8 days. I submitted a support ticket and holding off on an expedited request (for whatever good that would do) for my final release. My app is just a simple paid game. No in app purchases, logins, or data. I am as frustrated as everyone else here on Apple's miscommunication on how long a review is supposed to take. Their documentation states 90% of reviews complete within 48 hours. If we are the lucky 10% woohoo lets all go buy a lottery ticket, but with that estimate they give us, I would assume, and I believe others do to, that you should be in a review queue no longer than a week at most. I understand if they are overwhelmed with submissions, but they need to give us developers an accurate time estimate so we can plan accordingly. From reading what other people have posted here experiencing this issue, I have a theory that apple has a triage system that prioritizes apps from developers in good standing that have released an app before, or apps that have had no previous rejections. The common thread I seem to see here is that people who are waiting a long time are first time app store devs and/or are resubmitting after a rejection. This also my situation. I now at the end of the day all we can do is wait and I am just posting this to vent, hope the volume of complaints eventually causes apple to change something, and see if making a post helps push my review foward in any way. I'm probably already going to miss my deadline because even though i fixed the issue in my resubmit, I already have another update with a lot more change I will need to submit again right after. it has been cathartic reading everyone else post knowing I am not alone in this, good luck to everyone and i hope you all get approved eventually!!
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First Submission Stuck in "Waiting for Review" for 12 Days – Casasnap (App ID: 6820767264)
Hello App Review Team, Our initial iOS submission for Casasnap (Version 1.0.0, Build 15, Submission ID: 4eec3f43-e67d-4c4b-aa8a-ebc86758a1c4) has been sitting in "Waiting for Review" since October 12, 2026. We lodged an Expedited Review Request on October 22 due to a scheduled marketing launch, but the status remains unchanged. Could someone from the App Review team please check if there is an ingestion bottleneck with this submission?
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Apple Developer Program Membership Terminated Despite Transparent Simulation App Disclosures — No Meaningful Response to Appeals
Hello Apple Developer Community, I’m posting here because I have exhausted the available channels to resolve an issue concerning the termination of my Apple Developer Program membership, and I’m struggling to obtain a meaningful response or clarification. After receiving the termination notice, I submitted an appeal and attempted to contact the Apple Developer Support team by phone to understand the decision and explore whether there was any possibility of resolving the issue. Unfortunately, I was told that the matter was not within the team's control. This was extremely disappointing because I was seeking a clear explanation and guidance on what I could do next. Since then, I have been unable to establish meaningful further communication through phone support. I submitted another appeal through the available channel, provided identity verification documents, and explained my application's functionality and disclosures. However, I have still not received a meaningful response addressing the specific concerns I raised. My application is a simulation-based mining app, not an actual cryptocurrency mining service. I have made efforts to disclose its simulation-based nature transparently throughout the app's presentation, including: App metadata and description Promotional text In-app disclosures Supporting documentation submitted during the appeal Despite these efforts, my Developer Program membership was terminated, and I have not received sufficient clarification about the specific issue that remains unresolved or whether the information and documentation I submitted were properly considered. I fully understand that Apple has developer policies and that developers are expected to comply with them. I am not asking Apple to ignore its guidelines. I am asking for a fair opportunity to understand the decision, clarify any remaining concerns, and determine whether any further action is possible. What makes this situation particularly frustrating is that I have invested considerable time, effort, and money into developing and maintaining my applications and participating in the Apple Developer Program. Paying the membership fee while being unable to obtain meaningful clarification or a substantive response to my appeals leaves me feeling that my investment and efforts have not been adequately acknowledged. I am not expecting a guaranteed reinstatement. I am requesting transparency, a meaningful explanation, and clarity on whether my case has received a proper review. I would appreciate guidance on the following questions: Is there any official escalation channel available when a developer has exhausted the usual appeal and support channels? Can Apple clarify whether the simulation-based nature of an app, when disclosed in its metadata, promotional text, in-app content, and supporting documentation, is sufficient to address the relevant policy concerns? I understand that compliance depends on the complete app and applicable guidelines. Is there any further review process available after an appeal has been rejected or has gone unanswered? If a membership termination decision is final, is there a way to obtain a clear explanation of the specific policy concerns that led to it? I am sharing this experience publicly because I genuinely want to understand what happened and whether any legitimate path forward remains. I have tried to resolve this through the official channels before bringing the matter to the community. I may also share my experience on Reddit so that other developers facing similar situations can learn from it. My intention is to raise awareness about the difficulty of obtaining meaningful communication during a serious account-related dispute, not to attack individual support representatives. If anyone from Apple or anyone who has experienced a similar situation can offer factual guidance about the available options, I would sincerely appreciate it. Thank you for taking the time to read my post.
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Urgent App Review Escalation: Time-Critical Government-Funded Public Event, 7 November
Hello Apple App Review Team, I'm seeking urgent assistance with Carrying The Fire (Apple ID: 6820179361), submitted on 9 October 2026, which has now remained in "Waiting for Review" for over eight days, without progressing to active review. An expedited app review request was also submitted. The app is an essential component of a major government-funded public arts event on 7 November 2026 in Albany, Western Australia, involving approximately 2,000 community participants. The event is presented by FORM as part of Albany 2026, with support from the Australian Government's Festivals Australia program and Lotterywest. The performance depends on participants downloading and preparing the app well in advance. Our planned distribution period is already underway, and the continued delay is directly affecting participant preparations and putting the event at risk. The Android version has already been approved and published on Google Play, but iOS participants are currently unable to download or prepare the app, creating an increasingly concerning issue as the event approaches. We have submitted a formal expedited-review request and contacted Apple Developer Support twice (Case ID: 102994798591), but have received no response. Given the fixed event deadline and the significant number of participants affected, could an Apple App Review representative please urgently investigate our submission and escalate it to the appropriate team? Official event information: https://www.albany2026.com.au/events/carrying-the-fire Any help here would be truly appreciated. Thank you for your assistance.
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Repeated App Review Delays – No Response Despite Multiple Support Requests
Hello everyone, I am an independent developer of Bolzplatz – Soccer GM (App ID: 6747684577), and I am hoping someone from Apple's App Review team might be able to help me. Unfortunately, I have been experiencing recurring and unusually long App Review delays over the past several weeks. During a previous submission, I had to wait more than three weeks for a review, despite receiving confirmation that my expedited review request had been approved. Multiple attempts to contact Developer Support did not resolve the situation. Now I am facing similar difficulties again. Since October 16, 2026, I have been trying to get another update reviewed. Concerned about another prolonged delay, I submitted two replacement builds, hoping to avoid a possible issue with the review process. I understand that replacing a build may reset the review queue. However, my previous experience has left me genuinely concerned that something might not be working correctly. What makes the situation especially frustrating is the lack of communication. I have contacted Apple Developer Support several times, including messages on October 19 and 20, and submitted another support request on October 22. Unfortunately, I have not received a substantive response. I also submitted formal complaints on September 29 and October 21 regarding these recurring issues. As an independent developer, I continuously invest considerable time and resources into improving my game, fixing bugs, and providing new features for my players. I fully respect Apple's review process and understand the importance of thorough app reviews. However, repeated delays without meaningful communication make it extremely difficult to plan updates and support my players. My main concern is whether there might be an underlying technical or administrative issue affecting my application's review process. Could someone from the Apple App Review team please help investigate this situation or advise me on how to get it properly escalated? I would sincerely appreciate any assistance or guidance. Thank you very much for your time! Kind regards,Felix DämmrichDeveloper – Bolzplatz – Soccer GM
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Apple, Please Investigate: Two Apps Rejected for Missing Information That Was Already Provided in the Original Submissions
Apple, Please Investigate: Two Apps Rejected for Information Already Provided in the Original Submissions Dear Apple Developer Community and App Review Team, I am writing to report a serious and extremely frustrating problem I have experienced with two different applications submitted to the App Store. Both applications were rejected under App Review Guideline 1.3, requesting answers to four questions that I had already answered completely in the App Review Notes during the ORIGINAL submissions. The information was not added after rejection. It was already provided before either application entered review. I fully support Apple’s strict requirements for children’s applications. However, these repeated incidents raise serious concerns about how App Review Notes and supporting documents are handled. **1. Kalimati - كلماتي Apple App ID: 6812125263** Kalimati is an educational application that helps children learn Arabic words and action verbs through interactive activities and animations. When submitting Kalimati for the first time, I explicitly answered all four required questions in the App Review Notes: Third-party analytics. Third-party advertising. Sharing user or device data with third parties. Other collection or processing of user or device information. Despite providing complete answers, Kalimati was rejected on October 11, 2026, requesting answers to those exact same questions. These answers were already included in the original submission! I responded again and resubmitted the application on October 11. As of October 22, Kalimati remains in “Waiting for Review” status, 11 days after resubmission. I contacted Apple Developer Support multiple times. Although I was informed that steps would be taken to expedite the review, the application remains in the queue. This delay followed a request for information that had already been provided. **2. HeroHop: Sky Adventure Apple App ID: 6823625184** After my experience with Kalimati, I took additional precautions before submitting HeroHop on October 20, 2026. I provided the answers in TWO separate places: First: Complete answers to all four questions in the App Review Notes. Second: A detailed two-page PDF attachment titled “HeroHop-App-Review-Notes-Build-8.pdf”, addressing each question individually and explaining privacy practices, data handling, parental controls, and in-app purchases. Nevertheless, HeroHop was rejected the following day with an automated message requesting answers to the exact same four questions! I had answered every question in the designated field AND attached detailed supporting documentation. Yet the application was rejected as though none of this information had been provided. I repeated the answers and resubmitted HeroHop on October 21. The Real Problem The issue is not Apple’s requirement to answer privacy-related questions. Those questions are reasonable and important. The issue is that Apple repeatedly requests information that developers have ALREADY provided in the designated submission fields. With Kalimati, the answers were included in App Review Notes. With HeroHop, the answers were included in App Review Notes AND a separate PDF. Both applications received requests for the same information again. This raises important questions: Are App Review Notes displayed correctly to reviewers? Are supporting documents properly accessible? Are automated requests generated without checking existing answers? Is there a procedural problem in reviewing Kids Category submissions? I cannot determine the cause from outside Apple’s systems. However, experiencing the same issue twice, despite taking additional precautions, strongly suggests that the submission or review workflow requires investigation. The Consequences for Developers Every unnecessary rejection can delay an application for days or weeks. Kalimati has remained in “Waiting for Review” since October 11. Developers spend considerable time preparing applications, testing them, documenting compliance, and answering Apple’s questions. It is extremely frustrating to complete these requirements correctly, only to receive a rejection requesting information that was already provided. This wastes developers’ time, disrupts release schedules, and undermines confidence in Apple’s review process. What Apple Should Investigate and Improve I respectfully urge Apple’s App Review management and App Store Connect teams to investigate and improve the following: 1. Verify App Review Notes: Ensure submitted information is correctly stored, displayed, and examined before requesting additional answers. 2. Verify attachments: Ensure supporting PDFs and documents are clearly visible and accessible to reviewers. 3. Prevent repeated requests: Before issuing a rejection, verify whether the requested information already exists in the original submission. 4. Provide specific explanations: If an answer is insufficient, explain precisely what is missing instead of repeating the same questionnaire. 5. Investigate the Kids Category workflow: Examine why the same four Guideline 1.3 questions are repeatedly requested despite documented answers. 6. Establish an escalation channel: Allow developers to report recurring procedural problems beyond individual rejection decisions. Concern About My Upcoming macOS Application I am currently developing another application for macOS. After these experiences, I am genuinely concerned that I may encounter another unnecessary rejection because information I carefully provide is overlooked. Developers should not have to worry whether their App Review Notes will actually be considered. A Direct Appeal to Apple I am not requesting special treatment, exceptions to Apple’s guidelines, or approval without proper review. I fully respect Apple’s responsibility to protect users, particularly children. I am simply asking Apple to ensure that information developers provide is actually read and considered before applications are rejected for supposedly missing information. Apple, please investigate this issue at both the management and technical levels. If there is a technical problem, fix it. If there is a procedural problem, improve the procedure. If answers are insufficient, explain exactly what is missing. This is a real and recurring problem that deserves serious attention. I also invite fellow developers to share their experiences: Have you received a Guideline 1.3 rejection requesting the four Kids Category answers even though you had already provided them in your original App Review Notes? I sincerely hope Apple takes this issue seriously and investigates its underlying cause. A Final Request to the Community Please help bring this issue to Apple’s attention. Salman Farhat
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How do I upload iPhone Duo screenshots in App Store Connect?
The Screenshot specifications page lists iPhone Duo as an iPhone screenshot size: Outer display: 1398 × 2034 and 2034 × 1398 Inner display: 2007 × 2853 and 2853 × 2007 https://developer.apple.com/help/app-store-connect/reference/app-information/screenshot-specifications I cannot find a way to upload them. In App Store Connect, the App Previews and Screenshots device selector on my app's version page does not list iPhone Duo. The only iPhone options are the existing display sizes. In the App Store Connect API, ScreenshotDisplayType has no Duo case. The largest iPhone case is still APP_IPHONE_67. I checked the current reference: https://developer.apple.com/documentation/appstoreconnectapi/screenshotdisplaytype My questions: Where in App Store Connect do I upload iPhone Duo screenshots? If the option is not open yet, is there a ScreenshotDisplayType case for Duo that I should use through the API instead? Thanks.
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Existing screenshots not displayed in Preview
My App Preview videos display correctly, but none of the existing screenshots are visible in Preview. Both the released version and new created version. However, in the Asset Library (one of the newly introduced tabs in App Store Connect), those screenshots are marked as used in all versions. I tried to re-upload the screenshots or browse from assets, but the system returned an error. I suspect this happens because the screenshots are already attached to the version but fail to display, which prevents any new screenshots from being added. Another similar issue is that previews for newly added assets disappear as soon as the web page is switched. I uploaded a video/screenshot for the Header and Search Results. Although it processed successfully, the preview does not display unless I manually click the Preview button. Furthermore, if I navigate to a different page in App Store Connect (such as switching to another localized language to add a new asset) and then return to the original language, the preview is completely gone. However, according to the Asset Library, the header asset has already been successfully added. It appears that the Preview function in the newly updated App Store Connect is experiencing bugs. Currently, this issue is blocking me from submitting new versions. Filed FB25118327
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App stuck in “Waiting for Review” for 12 days after expedited review was approved: should I resubmit?
Hi all, My app, has been in Waiting for Review since 14 October, 12 days now, and the status hasn’t changed at all. What I’ve done so far: Requested an expedited review, which Apple approved on 23 October. Three days later it’s still Waiting for Review. Opened a support case on 20 October (case 103002572596). No reply after 6 days, including a follow-up sent yesterday. Checked that agreements, tax and banking are all Active, with no messages in App Store Connect or Resolution Center. The demo account and review notes are in App Review Information, and nothing has changed since submission. My questions: Would removing the build from review and resubmitting it help, or would that just put me back at the end of the queue and cancel the expedited approval? Is there anything else that can hold up a new developer account’s first submission (an account check or similar) that I should look for? Has anyone had a stuck review like this, and what eventually moved it? If anyone from App Review sees this, the submission ID is 75652a8b-3d7e-421a-ac6c-9cbb12273640. Thanks a lot for any advice.
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Locked out of App Store Connect by verification codes, a month of ignored emails and a callback that never came.
This is my first app and it's only Apple's broken verification code systems which are stopping me from uploading it for review. Urgent need of assistance - been prevented from submitting an app by Apple's verification code systems. Please could someone at Apple escalate case 102970622665 to a senior advisor and confirm in writing who now owns it. Please could that person actually fix the verification lockout, rather than telling me to update my software, which I have already done. Please could I have a written update by a stated date, rather than another promise of a call that does not come. Overview I am posting this from a separate account because I can no longer get into my own. The verification code system locked me out of App Store Connect this morning, on top of already locking me out of parts of my developer account for the past month for reasons nobody at Apple has been able to explain to me. I want to be clear about how angry I am about this, because the record matters. I have a finished, tested app sitting ready to submit and I cannot submit it. Not because of anything in the app, and not because of anything I have done, but because Apple’s verification system has failed and Apple’s support has done next to nothing about it. Timeline. Around a month ago I emailed Developer Support about being locked out of parts of my account over verification codes. That email was ignored. Not answered slowly, ignored. The only thing that got a response was telling them I would email every day until someone replied. At that point I got a phone call on Thursday 22 October that lasted about five minutes, on a line so poor I had to ask the agent to repeat herself throughout. The advice was to update my software, and that she would call me back on Friday. Nobody called on Friday. No missed call, no voicemail, nothing. Support then told me they had tried to contact me. They had not. The same phone took their call on Thursday without any problem. It is now Monday 26 October and I have heard nothing since. This morning the verification system went one further and locked me out of App Store Connect altogether, which is why I am writing this from a different account. The stock answer every time is to contact Developer Support through the contact page. I have done that. That is the problem. If anyone else has got through this, I would be grateful to know what finally worked, because I am out of ideas and very nearly out of patience. Joe
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First App Stuck in Waiting for Review Since October 20
Hello App Review Team, Our app has remained in "Waiting for Review" since 10/07 (with a resubmission on 10/20 after we cancelled to include the subscriptions), and we have not received a response through the available support channels. We had submitted an expedited review request, which was approved. The same app has already passed TestFlight external beta review, so we were not expecting the App Store review itself to take this long. It would be great to know if anything further is needed from us so that we can plan the launch accordingly. App details: Submission ID: f9633cec-c596-4e78-90b8-aec89b0e2691 Submitted: Oct 20, 2026 at 11:47 PM Current status: Waiting for Review Beta review: approved Thank you very much for your time.
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13 days of review delays - Critical bug fix update still waiting for review. Is this a process issue?
Hi, Our critical bug fix update for HungryAliens (App ID: 6449141384) has been stuck in the App Review process for 13 days since the initial rejection, with no further review progress. We addressed the rejection reason within approximately two hours, but the review did not resume. As a result, we submitted a new build on October 19. However, the new build has also remained in "Waiting for Review" status for 7 days, with no review initiated. We would like to request that an Apple reviewer check the current status and expedite the review process. If anyone has experienced a similar situation or knows of an official escalation path, your advice would also be greatly appreciated. Timeline September 15: Launched Guild Conquest, a large-scale competitive multiplayer feature. October 13: Bug fix update rejected under Guideline 1.1 (screenshot issue) → Corrected the screenshot and requested a re-review within approximately two hours. October 19: Withdrew the previous submission and submitted a new build after the review failed to resume. October 20: Posted an expedited review request on the Apple Developer Forums. October 26: The new build is still in "Waiting for Review" status, with no official response received. Why This Is Urgent Our large-scale multiplayer feature is currently experiencing critical issues, including a bug that prevents players from defeating a specific boss and issues with player information display. These issues are affecting normal gameplay progression and competitive fairness for many active players. Questions Is it normal for a new build to remain in the review queue for this long after a previous submission was rejected? If Apple Developer Support does not respond, is there an official escalation path or a way to request further assistance? These ongoing issues are affecting our active players and may lead to player churn, so we urgently need to deliver the necessary bug fixes. A response from an Apple reviewer or anyone who has navigated a similar situation would be greatly appreciated. Thank you.
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[Expedited Review Request] Critical Bug Fix Delayed - Severe Impact on Large-Scale Multiplayer Gameplay
Hello Apple App Review Team and Community, We would like to request an expedited review of a critical bug fix update for HungryAliens (App ID: 6449141384), which is currently live on the App Store. Our large-scale competitive multiplayer feature, Guild Conquest, launched on September 15, is experiencing critical issues, including a bug that prevents players from defeating a boss. These issues are directly affecting active players and disrupting normal gameplay progression. On October 13, our update was rejected due to an issue with an App Store screenshot. We corrected the screenshot and requested a re-review within approximately two hours. However, the review did not resume, so we withdrew the original submission and submitted a new build on October 19. The latest submission remains in "Waiting for Review" status, preventing us from delivering the necessary critical fixes to our players. App Information App Name: HungryAliens App ID: 6449141384 App Bundle ID: com.DetailGames.HungryAliens Timeline September 15: Launched Guild Conquest, a major competitive multiplayer feature. October 13: The update containing critical bug fixes for Guild Conquest was undergoing App Review. October 13: Received a rejection under Guideline 1.1 (Safety – Objectionable Content) related to an App Store screenshot → Corrected the screenshot and submitted the revised material through App Store Connect within approximately two hours, requesting the review to resume. October 13–19: Despite our prompt response, the review did not resume, delaying approval of the critical bug fix update. October 19: Withdrew the previous submission and resubmitted a build containing the necessary fixes. October 20: The latest submission remains in "Waiting for Review" status. Why This Is Urgent Guild Conquest is a large-scale competitive multiplayer feature involving many players, where accurate information display is essential. However, issues affecting this functionality are currently occurring. A critical bug is preventing players from defeating a specific boss in Guild Conquest, disrupting normal gameplay progression. These issues directly affect the gameplay experience and competitive fairness of players currently participating in the content. Although we promptly addressed the review feedback on October 13, the update has still not been approved, preventing us from delivering the necessary bug fixes. What We Are Requesting Expedited review of our October 19 submission, considering the critical gameplay issues affecting our live service. Confirmation of the current review status. Guidance on any additional information or actions required from our side. We understand and respect Apple's App Review Guidelines and review process, and we have made every effort to respond promptly to the feedback provided. We apologize for the urgent request and would sincerely appreciate your assistance in reviewing this critical bug fix update as soon as possible. Thank you for your time. We look forward to your response.
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Apple Store Connect submission: ambiguity about "Uploaded to Apple" and "Upload your builds using one of several tools"
In Xcode -> Product -> Archive the Mac application is mark as "Uploaded to Apple" But in Apple Store Connect -> MyApp -> "Add for Review" button show "Unable to Add for Review ... You must choose a build" And Distribution -> Build section is empty (Upload your builds using one of several tools) Need help about the ambiguity: "Uploaded to Apple" and "Upload your builds using one of several tools" Any suggestion will be greatly appreciate.
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App Review Stuck in “In Review” for 5 Days – No Review Decision
Hi everyone, I submitted my app for App Review on August 14, 2026, at 2:39 PM. I later submitted an updated version again on September 9, 2026. The latest submission has been showing “In Review” for the past 5 days, but I still haven’t received any review decision or additional information from the App Review team. As I understand it, once an app enters the “In Review” status, a review decision is generally provided after the review is completed. However, in my case, the status has remained unchanged for several days. Has anyone experienced a similar situation recently? Is it normal for an app to remain in “In Review” for this long, or is there anything I should do from my side? Any advice or guidance would be appreciated. Thank you!
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App Review Delayed for Weeks Without Response
Dear Apple Developer Support Team, We are seeking assistance regarding an ongoing App Store review issue that has remained unresolved for several weeks despite multiple attempts to contact Apple Developer Support. Our application initially encountered a review issue under Guideline 2.1 (App Completeness) in late September 2026. We have since worked to address the concerns and submitted updated versions for review. However, the review process has continued to experience significant delays. Since early October, we have submitted multiple expedited review requests and contacted Apple Developer Support several times. Despite waiting approximately 10 days and following up repeatedly, we have not received a meaningful response or clarification regarding the status of our requests. We submitted our application again on October 15, 2026, but as of October 25, the situation remains unresolved. We understand that Apple receives a large volume of submissions and that expedited reviews are not guaranteed. However, the continued lack of communication makes it difficult for us to determine whether our application is progressing normally or whether an issue requires further action. We would greatly appreciate assistance with the following: Confirming whether our application is currently in the review queue and whether any outstanding issues are preventing progress. Clarifying the status of our previous expedited review requests. Advising whether there is an appropriate escalation process when repeated support requests remain unanswered. We are committed to complying with Apple's App Review Guidelines and are simply seeking a clear status update and guidance on how to proceed. We would sincerely appreciate any assistance from the Apple Developer Relations or App Review teams. Thank you for your time and consideration.
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Repeated Guideline 5.6 Rejections With No Specific Reason — Appeal Also Unanswered
Hi Apple Developer Community, I'm hoping someone from the App Review community or Apple can help me understand what may be happening with our app. Our educational app has now been rejected multiple times under Guideline 5.6 — Developer Code of Conduct. The problem is that we have not received a specific explanation identifying which feature, behavior, or part of the app is considered a violation. We have carefully reviewed the rejection and made sure that there are no features intentionally hidden from App Review. The functionality available to the reviewer is available to normal users as well. We have already: Replied to the App Review rejection asking for the specific reason. Submitted an appeal explaining the situation. Asked Apple to identify the specific feature or behavior that triggered Guideline 5.6. However, we have not received a response to either the appeal or our message in the App Review/Resolution Center yet. About the app: This is an educational application used by students for exam preparation. The upcoming examination period is approaching, and students are currently waiting for access to the application and its preparation materials. This makes the situation particularly time-sensitive for us. We are willing to make any changes required by Apple, but without knowing what behavior triggered 5.6, we don't want to keep making random changes and repeatedly resubmitting the same app. My questions are: What kinds of situations typically result in a 5.6 rejection when Apple does not specify a particular feature? Is there anything specific we should check in our app or review configuration? Is there a way to obtain clarification on the exact 5.6 concern while the appeal is pending? Should we wait for the appeal response before submitting another build? We would really appreciate any guidance. We are not trying to bypass App Review — we simply want to understand the specific issue so we can fix it correctly and provide students access before their exams. Thank you.
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First iOS app stuck in “Waiting for Review” for 9 days – expedited review requested
Hello Apple Developer Community, My first iOS app, PitCaptain, has been stuck in “Waiting for Review” since October 7, 2026. App: PitCaptain Version: iOS 1.0.0 (build 10) Submission date: October 7, 2026 Current status: Waiting for Review Expedited review: Requested Contacted Apple Support: Yes The app has not moved to “In Review”, and I have not received any feedback or requests for additional information. PitCaptain helps endurance racing teams plan driver changes, driving stints, refuelling windows and driver-change alarms. I understand that review times can vary, but nine days without any status change is concerning, especially after requesting an expedited review. Could someone from App Review please check whether the submission is progressing normally or whether it may be stuck in the review queue? Any advice or assistance would be greatly appreciated. Thank you!
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New app stuck in "Waiting for Review" for 8 days despite approved expedited review
Hello, Our new app Grab&Go (Apple ID 6821716640, iOS 1.0.0) was submitted on October 12, 2026 and has remained in "Waiting for Review" ever since. The review has not started. Submission ID: f110bb29-a29b-4fe7-bd8f-51852fbc48a3 The submission contains the iOS app version and a custom product page. Expedited review was requested and approved twice. Agreements, Tax, and Banking are all active, and there are no messages or issues in App Store Connect. Our other apps on the same account are live and in good standing. We have contacted App Review (case IDs 102999390329 and 103002511991) but have not received a response yet. Has anyone experienced a similar delay with a first submission? And could someone from App Review check whether anything is holding this submission or if anything is needed from our side? Thank you.
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What's taking so long? App still waiting on review for 8 days
Adding my post to the pile in hopes someone at Apple is looking here. My app, which is set to release a week from now has been waiting in review for about 8 days. I submitted a support ticket and holding off on an expedited request (for whatever good that would do) for my final release. My app is just a simple paid game. No in app purchases, logins, or data. I am as frustrated as everyone else here on Apple's miscommunication on how long a review is supposed to take. Their documentation states 90% of reviews complete within 48 hours. If we are the lucky 10% woohoo lets all go buy a lottery ticket, but with that estimate they give us, I would assume, and I believe others do to, that you should be in a review queue no longer than a week at most. I understand if they are overwhelmed with submissions, but they need to give us developers an accurate time estimate so we can plan accordingly. From reading what other people have posted here experiencing this issue, I have a theory that apple has a triage system that prioritizes apps from developers in good standing that have released an app before, or apps that have had no previous rejections. The common thread I seem to see here is that people who are waiting a long time are first time app store devs and/or are resubmitting after a rejection. This also my situation. I now at the end of the day all we can do is wait and I am just posting this to vent, hope the volume of complaints eventually causes apple to change something, and see if making a post helps push my review foward in any way. I'm probably already going to miss my deadline because even though i fixed the issue in my resubmit, I already have another update with a lot more change I will need to submit again right after. it has been cathartic reading everyone else post knowing I am not alone in this, good luck to everyone and i hope you all get approved eventually!!
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First Submission Stuck in "Waiting for Review" for 12 Days – Casasnap (App ID: 6820767264)
Hello App Review Team, Our initial iOS submission for Casasnap (Version 1.0.0, Build 15, Submission ID: 4eec3f43-e67d-4c4b-aa8a-ebc86758a1c4) has been sitting in "Waiting for Review" since October 12, 2026. We lodged an Expedited Review Request on October 22 due to a scheduled marketing launch, but the status remains unchanged. Could someone from the App Review team please check if there is an ingestion bottleneck with this submission?
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Apple Developer Program Membership Terminated Despite Transparent Simulation App Disclosures — No Meaningful Response to Appeals
Hello Apple Developer Community, I’m posting here because I have exhausted the available channels to resolve an issue concerning the termination of my Apple Developer Program membership, and I’m struggling to obtain a meaningful response or clarification. After receiving the termination notice, I submitted an appeal and attempted to contact the Apple Developer Support team by phone to understand the decision and explore whether there was any possibility of resolving the issue. Unfortunately, I was told that the matter was not within the team's control. This was extremely disappointing because I was seeking a clear explanation and guidance on what I could do next. Since then, I have been unable to establish meaningful further communication through phone support. I submitted another appeal through the available channel, provided identity verification documents, and explained my application's functionality and disclosures. However, I have still not received a meaningful response addressing the specific concerns I raised. My application is a simulation-based mining app, not an actual cryptocurrency mining service. I have made efforts to disclose its simulation-based nature transparently throughout the app's presentation, including: App metadata and description Promotional text In-app disclosures Supporting documentation submitted during the appeal Despite these efforts, my Developer Program membership was terminated, and I have not received sufficient clarification about the specific issue that remains unresolved or whether the information and documentation I submitted were properly considered. I fully understand that Apple has developer policies and that developers are expected to comply with them. I am not asking Apple to ignore its guidelines. I am asking for a fair opportunity to understand the decision, clarify any remaining concerns, and determine whether any further action is possible. What makes this situation particularly frustrating is that I have invested considerable time, effort, and money into developing and maintaining my applications and participating in the Apple Developer Program. Paying the membership fee while being unable to obtain meaningful clarification or a substantive response to my appeals leaves me feeling that my investment and efforts have not been adequately acknowledged. I am not expecting a guaranteed reinstatement. I am requesting transparency, a meaningful explanation, and clarity on whether my case has received a proper review. I would appreciate guidance on the following questions: Is there any official escalation channel available when a developer has exhausted the usual appeal and support channels? Can Apple clarify whether the simulation-based nature of an app, when disclosed in its metadata, promotional text, in-app content, and supporting documentation, is sufficient to address the relevant policy concerns? I understand that compliance depends on the complete app and applicable guidelines. Is there any further review process available after an appeal has been rejected or has gone unanswered? If a membership termination decision is final, is there a way to obtain a clear explanation of the specific policy concerns that led to it? I am sharing this experience publicly because I genuinely want to understand what happened and whether any legitimate path forward remains. I have tried to resolve this through the official channels before bringing the matter to the community. I may also share my experience on Reddit so that other developers facing similar situations can learn from it. My intention is to raise awareness about the difficulty of obtaining meaningful communication during a serious account-related dispute, not to attack individual support representatives. If anyone from Apple or anyone who has experienced a similar situation can offer factual guidance about the available options, I would sincerely appreciate it. Thank you for taking the time to read my post.
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Urgent App Review Escalation: Time-Critical Government-Funded Public Event, 7 November
Hello Apple App Review Team, I'm seeking urgent assistance with Carrying The Fire (Apple ID: 6820179361), submitted on 9 October 2026, which has now remained in "Waiting for Review" for over eight days, without progressing to active review. An expedited app review request was also submitted. The app is an essential component of a major government-funded public arts event on 7 November 2026 in Albany, Western Australia, involving approximately 2,000 community participants. The event is presented by FORM as part of Albany 2026, with support from the Australian Government's Festivals Australia program and Lotterywest. The performance depends on participants downloading and preparing the app well in advance. Our planned distribution period is already underway, and the continued delay is directly affecting participant preparations and putting the event at risk. The Android version has already been approved and published on Google Play, but iOS participants are currently unable to download or prepare the app, creating an increasingly concerning issue as the event approaches. We have submitted a formal expedited-review request and contacted Apple Developer Support twice (Case ID: 102994798591), but have received no response. Given the fixed event deadline and the significant number of participants affected, could an Apple App Review representative please urgently investigate our submission and escalate it to the appropriate team? Official event information: https://www.albany2026.com.au/events/carrying-the-fire Any help here would be truly appreciated. Thank you for your assistance.
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Repeated App Review Delays – No Response Despite Multiple Support Requests
Hello everyone, I am an independent developer of Bolzplatz – Soccer GM (App ID: 6747684577), and I am hoping someone from Apple's App Review team might be able to help me. Unfortunately, I have been experiencing recurring and unusually long App Review delays over the past several weeks. During a previous submission, I had to wait more than three weeks for a review, despite receiving confirmation that my expedited review request had been approved. Multiple attempts to contact Developer Support did not resolve the situation. Now I am facing similar difficulties again. Since October 16, 2026, I have been trying to get another update reviewed. Concerned about another prolonged delay, I submitted two replacement builds, hoping to avoid a possible issue with the review process. I understand that replacing a build may reset the review queue. However, my previous experience has left me genuinely concerned that something might not be working correctly. What makes the situation especially frustrating is the lack of communication. I have contacted Apple Developer Support several times, including messages on October 19 and 20, and submitted another support request on October 22. Unfortunately, I have not received a substantive response. I also submitted formal complaints on September 29 and October 21 regarding these recurring issues. As an independent developer, I continuously invest considerable time and resources into improving my game, fixing bugs, and providing new features for my players. I fully respect Apple's review process and understand the importance of thorough app reviews. However, repeated delays without meaningful communication make it extremely difficult to plan updates and support my players. My main concern is whether there might be an underlying technical or administrative issue affecting my application's review process. Could someone from the Apple App Review team please help investigate this situation or advise me on how to get it properly escalated? I would sincerely appreciate any assistance or guidance. Thank you very much for your time! Kind regards,Felix DämmrichDeveloper – Bolzplatz – Soccer GM
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Apple, Please Investigate: Two Apps Rejected for Missing Information That Was Already Provided in the Original Submissions
Apple, Please Investigate: Two Apps Rejected for Information Already Provided in the Original Submissions Dear Apple Developer Community and App Review Team, I am writing to report a serious and extremely frustrating problem I have experienced with two different applications submitted to the App Store. Both applications were rejected under App Review Guideline 1.3, requesting answers to four questions that I had already answered completely in the App Review Notes during the ORIGINAL submissions. The information was not added after rejection. It was already provided before either application entered review. I fully support Apple’s strict requirements for children’s applications. However, these repeated incidents raise serious concerns about how App Review Notes and supporting documents are handled. **1. Kalimati - كلماتي Apple App ID: 6812125263** Kalimati is an educational application that helps children learn Arabic words and action verbs through interactive activities and animations. When submitting Kalimati for the first time, I explicitly answered all four required questions in the App Review Notes: Third-party analytics. Third-party advertising. Sharing user or device data with third parties. Other collection or processing of user or device information. Despite providing complete answers, Kalimati was rejected on October 11, 2026, requesting answers to those exact same questions. These answers were already included in the original submission! I responded again and resubmitted the application on October 11. As of October 22, Kalimati remains in “Waiting for Review” status, 11 days after resubmission. I contacted Apple Developer Support multiple times. Although I was informed that steps would be taken to expedite the review, the application remains in the queue. This delay followed a request for information that had already been provided. **2. HeroHop: Sky Adventure Apple App ID: 6823625184** After my experience with Kalimati, I took additional precautions before submitting HeroHop on October 20, 2026. I provided the answers in TWO separate places: First: Complete answers to all four questions in the App Review Notes. Second: A detailed two-page PDF attachment titled “HeroHop-App-Review-Notes-Build-8.pdf”, addressing each question individually and explaining privacy practices, data handling, parental controls, and in-app purchases. Nevertheless, HeroHop was rejected the following day with an automated message requesting answers to the exact same four questions! I had answered every question in the designated field AND attached detailed supporting documentation. Yet the application was rejected as though none of this information had been provided. I repeated the answers and resubmitted HeroHop on October 21. The Real Problem The issue is not Apple’s requirement to answer privacy-related questions. Those questions are reasonable and important. The issue is that Apple repeatedly requests information that developers have ALREADY provided in the designated submission fields. With Kalimati, the answers were included in App Review Notes. With HeroHop, the answers were included in App Review Notes AND a separate PDF. Both applications received requests for the same information again. This raises important questions: Are App Review Notes displayed correctly to reviewers? Are supporting documents properly accessible? Are automated requests generated without checking existing answers? Is there a procedural problem in reviewing Kids Category submissions? I cannot determine the cause from outside Apple’s systems. However, experiencing the same issue twice, despite taking additional precautions, strongly suggests that the submission or review workflow requires investigation. The Consequences for Developers Every unnecessary rejection can delay an application for days or weeks. Kalimati has remained in “Waiting for Review” since October 11. Developers spend considerable time preparing applications, testing them, documenting compliance, and answering Apple’s questions. It is extremely frustrating to complete these requirements correctly, only to receive a rejection requesting information that was already provided. This wastes developers’ time, disrupts release schedules, and undermines confidence in Apple’s review process. What Apple Should Investigate and Improve I respectfully urge Apple’s App Review management and App Store Connect teams to investigate and improve the following: 1. Verify App Review Notes: Ensure submitted information is correctly stored, displayed, and examined before requesting additional answers. 2. Verify attachments: Ensure supporting PDFs and documents are clearly visible and accessible to reviewers. 3. Prevent repeated requests: Before issuing a rejection, verify whether the requested information already exists in the original submission. 4. Provide specific explanations: If an answer is insufficient, explain precisely what is missing instead of repeating the same questionnaire. 5. Investigate the Kids Category workflow: Examine why the same four Guideline 1.3 questions are repeatedly requested despite documented answers. 6. Establish an escalation channel: Allow developers to report recurring procedural problems beyond individual rejection decisions. Concern About My Upcoming macOS Application I am currently developing another application for macOS. After these experiences, I am genuinely concerned that I may encounter another unnecessary rejection because information I carefully provide is overlooked. Developers should not have to worry whether their App Review Notes will actually be considered. A Direct Appeal to Apple I am not requesting special treatment, exceptions to Apple’s guidelines, or approval without proper review. I fully respect Apple’s responsibility to protect users, particularly children. I am simply asking Apple to ensure that information developers provide is actually read and considered before applications are rejected for supposedly missing information. Apple, please investigate this issue at both the management and technical levels. If there is a technical problem, fix it. If there is a procedural problem, improve the procedure. If answers are insufficient, explain exactly what is missing. This is a real and recurring problem that deserves serious attention. I also invite fellow developers to share their experiences: Have you received a Guideline 1.3 rejection requesting the four Kids Category answers even though you had already provided them in your original App Review Notes? I sincerely hope Apple takes this issue seriously and investigates its underlying cause. A Final Request to the Community Please help bring this issue to Apple’s attention. Salman Farhat
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How do I upload iPhone Duo screenshots in App Store Connect?
The Screenshot specifications page lists iPhone Duo as an iPhone screenshot size: Outer display: 1398 × 2034 and 2034 × 1398 Inner display: 2007 × 2853 and 2853 × 2007 https://developer.apple.com/help/app-store-connect/reference/app-information/screenshot-specifications I cannot find a way to upload them. In App Store Connect, the App Previews and Screenshots device selector on my app's version page does not list iPhone Duo. The only iPhone options are the existing display sizes. In the App Store Connect API, ScreenshotDisplayType has no Duo case. The largest iPhone case is still APP_IPHONE_67. I checked the current reference: https://developer.apple.com/documentation/appstoreconnectapi/screenshotdisplaytype My questions: Where in App Store Connect do I upload iPhone Duo screenshots? If the option is not open yet, is there a ScreenshotDisplayType case for Duo that I should use through the API instead? Thanks.
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Existing screenshots not displayed in Preview
My App Preview videos display correctly, but none of the existing screenshots are visible in Preview. Both the released version and new created version. However, in the Asset Library (one of the newly introduced tabs in App Store Connect), those screenshots are marked as used in all versions. I tried to re-upload the screenshots or browse from assets, but the system returned an error. I suspect this happens because the screenshots are already attached to the version but fail to display, which prevents any new screenshots from being added. Another similar issue is that previews for newly added assets disappear as soon as the web page is switched. I uploaded a video/screenshot for the Header and Search Results. Although it processed successfully, the preview does not display unless I manually click the Preview button. Furthermore, if I navigate to a different page in App Store Connect (such as switching to another localized language to add a new asset) and then return to the original language, the preview is completely gone. However, according to the Asset Library, the header asset has already been successfully added. It appears that the Preview function in the newly updated App Store Connect is experiencing bugs. Currently, this issue is blocking me from submitting new versions. Filed FB25118327
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App waiting for review for 12 days
Hi everyone, We submitted Yutori Kids for review on October 10, and it has been in “Waiting for Review” for 12 days. We also requested an expedited review three days ago but haven’t received an update. Has anyone experienced a similar delay recently? Is there a recommended way to follow up with App Review? Thank you!
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