Feedback Assistant

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Use Feedback Assistant to report issues and give suggestions about using Apple software and developing for Apple platforms.

Posts under Feedback Assistant tag

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Activity

Request for Resolution: Unintended Purchase Attempt and Apple Funds Confusion
I wanted to buy Apple developer account. Due to a misunderstanding I added $105 dollars to Apple Funds, thinking that money should added to Apple Funds inorder to purchase the developer account. This failed, and I asked ChatGPT about this and I realized that developer account cannot be purchased using Apple Funds. I contacted Apple support for either a refund or grant me with a developer account. They denied it and said only my bank can do anything about it. I went to the bank and they said only Apple can do anything on it. Now I don't have developer account and I have lost $105. What will I do?
0
0
785
Aug ’23
Color issues in Xcode Beta 6 using video material for visionOS
Video materials that showed the colors properly in Xcode beta 2 have a green purple color issues in Xcode beta 6. See attached screen captures. Using code example published by Apple Colors as they should be displayed in the video: Colors as shown in the visionOS simulator: Used sample code provided by Apple's example. https://developer.apple.com/documentation/realitykit/videomaterial
4
0
922
Aug ’23
External Hard Drive Shows in Finder, But Won't Mount to MacBook Pro When Clicked
TLDR: WD External Hard Drive shows in finder and in NTFS/WD software but won't mount when pressed. I have two WD External Hard Drives, a 1 and 4 TB Drive. I am a graphic designer and like keeping photography, videos and assets or old projects on other drives so they don't take up space on my computer. A couple months ago one of my 4 TB Drive wouldn't mount to my computer, and after messing with the WD software that I had installed on my computer for a few hours I gave up and decided to just start saving stuff onto my computer. While working in Photoshop I got the error that my Scratch Disks were full and that I needed to free up some space, so I tried off loading some undergrad work onto my 1TB Drive and had the same issue. I tried using different cords, reinstalling software, and troubleshooting to no avail. I live pretty far from the nearest Genius Bar so I thought I'd try posting here before scheduling a appointment. Reminder that I can physically click the "Mount" button, but it gives me loading animation for a second then reverts back to the same "Mount" button as before and the drive doesn't show on my desktop or in my Finder.
1
0
622
Aug ’23
Need Help with Apple ID Sign-Out Issue on iPhone 6s
Hi everyone, I hope you're all doing well. I'm seeking assistance with my iPhone 6s, as I'm facing an issue with signing out of my Apple ID. I accidentally added an (E-mail Address) that isn't associated with my Apple ID. Despite trying various troubleshooting steps, I'm unable to sign out of my current Apple ID on the device. I've already attempted turning off "Find My iPhone" and signing out from the "iTunes & App Store" settings, but the problem persists. I kindly request your help in resolving this matter. Any guidance or instructions to successfully sign out of my current Apple ID and remove the incorrect email address from my iPhone 6s would be greatly appreciated. Here are the relevant details of my device: iPhone Model: iPhone 6s iOS Version: 15.7.7 Thank you for your attention, and I'm looking forward to your prompt assistance in resolving this issue.
1
0
676
Jul ’23
Macbook Air M2 Keybord and trackpad
Im using MacBook Air M2 2023 I bought it about 2 weeks ago. 2 days ago after night I opened Mac and inbuild keyboard and trackpad were not responding to any actions, only power off button was working, So after several restarts it is working. If I use it with small intervals its ok, but if I close it for more a night In the morning it happens again, need to do restart Im using Sonoma beta version for all period of using this Mac Yerstaday I upadate it to latest version but still problem is here
0
0
667
Jul ’23
Broken Link in VisionOS Documentation
On this page in the VisionOS Documentation https://developer.apple.com/documentation/visionos/adding-3d-content-to-your-app there is the following broken link: For more information about when to use volumes, see Human Interface Guidelines > Windows. https://developer.apple.com/design/Human-Interface-Guidelines/windows#visionOS Leading to "The page you’re looking for can’t be found." Hope that helps.
0
0
587
Jul ’23
Complaint about the attitude and handling results of after-sales service in Apple's official website in China.
In December 2021, I ordered an iPhone 13 Pro Max on the official website of Apple and purchased AppleCare+ service. Within a year and a half, the phone had serious hardware malfunctions, automatically shutting down and restarting every minute in a continuous loop, making it impossible to use normally. Therefore, I looked for Apple's direct store, Apple West Lake, in Hangzhou, China, for paid repairs. This repair took me a month's time, and due to the malfunction, all of my important data couldn't be backed up. After the repair, the phone's malfunction became even worse, and it couldn't even turn on. I am dissatisfied with the processing speed and results of the Chinese official website. My demand is a full refund or a replacement for a new machine, and I hope that Apple headquarters can intervene and solve the problem.
1
0
605
Jul ’23
How do you file a feature request?
If you go to https://feedbackassistant.apple.com and create a new feedback (for iOS and iPad) item, then these are the types of feedback choices: Incorrect/Unexpected Behavior Application Crash Application Slow/Unresponsive Battery Life Suggestion A suggestion sounds more like something an iPhone user want so suggest as a feature, not how a developer might request an API feature. Is that really what, as a developer, you are supposed to use to make a development feature request?
4
0
3.9k
Jul ’23
My RC PRO Controller is not working
Hello! I have a DJI MAVIC 3 drone and recently I got a stimulator to practice my flying skills but I have a problem, even tho my Mac Book recognizes the controller, I still can't use it to practice, it just shows like there is no controller connected. The stimulator I am using is Uncrashed FPV Drone, but I also tried to test it on DJI Assistance 2, can someone help me fix this issue please.
0
0
1k
Jul ’23
Setting the .commonIdentifierDescription in AVPlayerItem's externalMetadata property does not show up in the AVPlayerViewController UI
I am trying to set the .commonIdentifierTitle, .iTunesMetadataTrackSubTitle, .commonIdentifierDescription metadata to an AVPlayerItem's externalMetadata property, but unfortunately only the title and subtitle shown up in the AVPlayerViewController UI. According to the WWDC22 "Create a great video playback experience" video, we are expecting to see description with a chevron should appears. Example code I used is exactly same as outlined in the video: https://developer.apple.com/videos/play/wwdc2022/10147/?time=248 // Setting content external metadata let titleItem = AVMutableMetadataItem() titleItem.identifier = .commonIdentifierTitle titleItem.value = // Title string let subtitleItem = AVMutableMetadataItem() subtitleItem.identifier = .iTunesMetadataTrackSubTitle subtitleItem.value = // Subtitle string let infoItem = AVMutableMetadataItem() infoItem.identifier = .commonIdentifierDescription infoItem.value = // Descriptive info paragraph playerItem.externalMetadata = [titleItem, subtitleItem, infoItem] Could anyone have solutions regarding to this issue or this is a bug in AVPlayerViewController? Thanks
0
3
875
Jul ’23
Unable to send Feedback for Xcode issue
I've tried to submit a bug for the Xcode project using Feedback Assistant on macOS 13.4.1 and also via web, three times, and all resulted in a broken feedbacks which can't be viewed in either the Feedback Assistant or web. FB12424944, FB12425488, FB12425504 My colleague has been able to send a feedback for a different project just fine. Instead of trying to file yet another feedback (this time for the Feedback Assistant project), I guess it's better to ask here: how to proceed?
1
0
893
Jun ’23
Can't sign up for public beta (endless login loop)
Hi Apple community, for the last 2-3 public betas I am unable to sign up. After signing in (via Touch ID), the website returns in a state as if I wasn't signed in. It does show "Sign Out" on the top of the site, but also offers me to "Sign In" in the middle. Tried to post this issue via the Feedback Assistant, but for some reason I can't sign in there either - "Unable to sign into Feedback Assistant - Thank you for your patience. Please try again later. I am at my whits end. Any ideas how to fix this? Thanks, Victor
1
1
940
Jun ’23
Paragraph formatting in feedback assistant?
Whenever I create a feedback assistant request, all my whitespace formatting disappears, making it unreadable for long posts. I’d like to make posts with sections such as “context,” “motivation,” etc. so the reader can better understand the request. Is it allowed just to put the body of the request in an attached text file, or will that risk making my request ignored or discarded? What is the proper etiquette for this?
0
0
508
Jun ’23
Can’t log into Public Beta site or Feedback Assistant with one Apple ID, but can with another.
My main Apple ID I've used for 10+ years can no longer log into beta.apple.com or the Feedback Assistant app. When I try to log in with this Apple ID at beta.apple.com, it takes me right back to the same beta.apple.com page, with the same Sign Up and Log In prompts. When I log in using an Apple ID I created with a different email address, I am able to sign in successfully and see the prompts to Enroll in a beta. I've tried this on iOS, Mac, and Windows, in multiple browsers, and on multiple internet connections. Similarly, when I try to log into the Feedback Assistant app with my main Apple ID, I get an error message: "Unable to Sign In to Feedback Assistant. Thank you for your patience. Please try again later." If I then try signing in with a different Apple ID, I can sign in successfully. I contacted Apple Support on Twitter, who attempted to troubleshoot, then redirected me to Developer support because it seemed that my issue was related specifically to their products. But now Developer support says they cannot help me with this and directed me to the Apple Developer Communities forum. Is there someone else I should be getting in touch with who can actually help me with this issue with my account?
13
5
7.7k
May ’23
Allow a voting system and dedicated space for reporting software bugs in Developer Forums
Apple’s methods for allowing the reporting and back and forth resolution methods or lack thereof for iOS/macOS etc seem to be a disconnected and numb experience not just for me but I see in countless other forums where feedback via the Feedback app is left open for months and even years with no acknowledgment, serious bugs that are filed correctly and thoroughly also aren’t acknowledged in-app, the only way we seem to find out about these bugs trending appears to be from news outlets reporting bugs or Apple has responded off the back of a customer complaint email. Most feedback is left unattended or unanswered, lots of options and steps to submit feedback, so the public beta community often feel overwhelmed and give up. I have watched closely throughout iOS’s development the past 12 months and I couldn’t help but notice that the developer forum lacks options for a dedicated beta/developer beta section to report issues, vote on existing issues, or Apple acknowledging bugs via a post flag, leaving the community feeling like is Apple even listening or seen what we report? The Apple Product Security team respond in a timely matter when they receive emails to their inbox, can we have or at least trial the same lvl of interaction for the developers and beta testers in the world? Would Apple acknowledge a post like this as having existed? Or would Apple Engineers even like to chime in on your experience in wanting to get our help but are limited in some way shape or form? It needs to be more seamless and fluid to get these reports out there and some acknowledgment will go a long way to feel we didn’t waste our time or feel unanswered to avoid sending duplicate feedback reports of the same issues. iOS 16 has been messy, the process can get much simpler. That’s my two cents anyway. Both positive and negative criticism is welcome in the comments and I’ll do my best to answer when I can.
1
0
626
May ’23
App missing in the iPhone 14 - iOS 16.4.1 Notification Settings
Hi there, there's an app that I've been testing for the push notifications from TestFlight. I can't find it in the Notification Settings of my iPhone 14 - iOS 16.14.1 version. I already uninstalled the app and reinstalled. I did reset all settings of my iPhone but the issue still persists. There's also no prompt to allow notification when opening the app. Anyone can help this? Is this the app's problem or issue from the Apple's side? Thank you.
0
0
594
May ’23
What is a "radar?"
I've heard people talking about them before, but exactly what does it refer to? I think it refers to filing something on bugreport.apple.com; am I correct?
Replies
18
Boosts
0
Views
69k
Activity
Aug ’23
Request for Resolution: Unintended Purchase Attempt and Apple Funds Confusion
I wanted to buy Apple developer account. Due to a misunderstanding I added $105 dollars to Apple Funds, thinking that money should added to Apple Funds inorder to purchase the developer account. This failed, and I asked ChatGPT about this and I realized that developer account cannot be purchased using Apple Funds. I contacted Apple support for either a refund or grant me with a developer account. They denied it and said only my bank can do anything about it. I went to the bank and they said only Apple can do anything on it. Now I don't have developer account and I have lost $105. What will I do?
Replies
0
Boosts
0
Views
785
Activity
Aug ’23
Color issues in Xcode Beta 6 using video material for visionOS
Video materials that showed the colors properly in Xcode beta 2 have a green purple color issues in Xcode beta 6. See attached screen captures. Using code example published by Apple Colors as they should be displayed in the video: Colors as shown in the visionOS simulator: Used sample code provided by Apple's example. https://developer.apple.com/documentation/realitykit/videomaterial
Replies
4
Boosts
0
Views
922
Activity
Aug ’23
External Hard Drive Shows in Finder, But Won't Mount to MacBook Pro When Clicked
TLDR: WD External Hard Drive shows in finder and in NTFS/WD software but won't mount when pressed. I have two WD External Hard Drives, a 1 and 4 TB Drive. I am a graphic designer and like keeping photography, videos and assets or old projects on other drives so they don't take up space on my computer. A couple months ago one of my 4 TB Drive wouldn't mount to my computer, and after messing with the WD software that I had installed on my computer for a few hours I gave up and decided to just start saving stuff onto my computer. While working in Photoshop I got the error that my Scratch Disks were full and that I needed to free up some space, so I tried off loading some undergrad work onto my 1TB Drive and had the same issue. I tried using different cords, reinstalling software, and troubleshooting to no avail. I live pretty far from the nearest Genius Bar so I thought I'd try posting here before scheduling a appointment. Reminder that I can physically click the "Mount" button, but it gives me loading animation for a second then reverts back to the same "Mount" button as before and the drive doesn't show on my desktop or in my Finder.
Replies
1
Boosts
0
Views
622
Activity
Aug ’23
Need Help with Apple ID Sign-Out Issue on iPhone 6s
Hi everyone, I hope you're all doing well. I'm seeking assistance with my iPhone 6s, as I'm facing an issue with signing out of my Apple ID. I accidentally added an (E-mail Address) that isn't associated with my Apple ID. Despite trying various troubleshooting steps, I'm unable to sign out of my current Apple ID on the device. I've already attempted turning off "Find My iPhone" and signing out from the "iTunes & App Store" settings, but the problem persists. I kindly request your help in resolving this matter. Any guidance or instructions to successfully sign out of my current Apple ID and remove the incorrect email address from my iPhone 6s would be greatly appreciated. Here are the relevant details of my device: iPhone Model: iPhone 6s iOS Version: 15.7.7 Thank you for your attention, and I'm looking forward to your prompt assistance in resolving this issue.
Replies
1
Boosts
0
Views
676
Activity
Jul ’23
Macbook Air M2 Keybord and trackpad
Im using MacBook Air M2 2023 I bought it about 2 weeks ago. 2 days ago after night I opened Mac and inbuild keyboard and trackpad were not responding to any actions, only power off button was working, So after several restarts it is working. If I use it with small intervals its ok, but if I close it for more a night In the morning it happens again, need to do restart Im using Sonoma beta version for all period of using this Mac Yerstaday I upadate it to latest version but still problem is here
Replies
0
Boosts
0
Views
667
Activity
Jul ’23
Broken Link in VisionOS Documentation
On this page in the VisionOS Documentation https://developer.apple.com/documentation/visionos/adding-3d-content-to-your-app there is the following broken link: For more information about when to use volumes, see Human Interface Guidelines > Windows. https://developer.apple.com/design/Human-Interface-Guidelines/windows#visionOS Leading to "The page you’re looking for can’t be found." Hope that helps.
Replies
0
Boosts
0
Views
587
Activity
Jul ’23
Complaint about the attitude and handling results of after-sales service in Apple's official website in China.
In December 2021, I ordered an iPhone 13 Pro Max on the official website of Apple and purchased AppleCare+ service. Within a year and a half, the phone had serious hardware malfunctions, automatically shutting down and restarting every minute in a continuous loop, making it impossible to use normally. Therefore, I looked for Apple's direct store, Apple West Lake, in Hangzhou, China, for paid repairs. This repair took me a month's time, and due to the malfunction, all of my important data couldn't be backed up. After the repair, the phone's malfunction became even worse, and it couldn't even turn on. I am dissatisfied with the processing speed and results of the Chinese official website. My demand is a full refund or a replacement for a new machine, and I hope that Apple headquarters can intervene and solve the problem.
Replies
1
Boosts
0
Views
605
Activity
Jul ’23
How do you file a feature request?
If you go to https://feedbackassistant.apple.com and create a new feedback (for iOS and iPad) item, then these are the types of feedback choices: Incorrect/Unexpected Behavior Application Crash Application Slow/Unresponsive Battery Life Suggestion A suggestion sounds more like something an iPhone user want so suggest as a feature, not how a developer might request an API feature. Is that really what, as a developer, you are supposed to use to make a development feature request?
Replies
4
Boosts
0
Views
3.9k
Activity
Jul ’23
My RC PRO Controller is not working
Hello! I have a DJI MAVIC 3 drone and recently I got a stimulator to practice my flying skills but I have a problem, even tho my Mac Book recognizes the controller, I still can't use it to practice, it just shows like there is no controller connected. The stimulator I am using is Uncrashed FPV Drone, but I also tried to test it on DJI Assistance 2, can someone help me fix this issue please.
Replies
0
Boosts
0
Views
1k
Activity
Jul ’23
Setting the .commonIdentifierDescription in AVPlayerItem's externalMetadata property does not show up in the AVPlayerViewController UI
I am trying to set the .commonIdentifierTitle, .iTunesMetadataTrackSubTitle, .commonIdentifierDescription metadata to an AVPlayerItem's externalMetadata property, but unfortunately only the title and subtitle shown up in the AVPlayerViewController UI. According to the WWDC22 "Create a great video playback experience" video, we are expecting to see description with a chevron should appears. Example code I used is exactly same as outlined in the video: https://developer.apple.com/videos/play/wwdc2022/10147/?time=248 // Setting content external metadata let titleItem = AVMutableMetadataItem() titleItem.identifier = .commonIdentifierTitle titleItem.value = // Title string let subtitleItem = AVMutableMetadataItem() subtitleItem.identifier = .iTunesMetadataTrackSubTitle subtitleItem.value = // Subtitle string let infoItem = AVMutableMetadataItem() infoItem.identifier = .commonIdentifierDescription infoItem.value = // Descriptive info paragraph playerItem.externalMetadata = [titleItem, subtitleItem, infoItem] Could anyone have solutions regarding to this issue or this is a bug in AVPlayerViewController? Thanks
Replies
0
Boosts
3
Views
875
Activity
Jul ’23
Unable to send Feedback for Xcode issue
I've tried to submit a bug for the Xcode project using Feedback Assistant on macOS 13.4.1 and also via web, three times, and all resulted in a broken feedbacks which can't be viewed in either the Feedback Assistant or web. FB12424944, FB12425488, FB12425504 My colleague has been able to send a feedback for a different project just fine. Instead of trying to file yet another feedback (this time for the Feedback Assistant project), I guess it's better to ask here: how to proceed?
Replies
1
Boosts
0
Views
893
Activity
Jun ’23
Can't sign up for public beta (endless login loop)
Hi Apple community, for the last 2-3 public betas I am unable to sign up. After signing in (via Touch ID), the website returns in a state as if I wasn't signed in. It does show "Sign Out" on the top of the site, but also offers me to "Sign In" in the middle. Tried to post this issue via the Feedback Assistant, but for some reason I can't sign in there either - "Unable to sign into Feedback Assistant - Thank you for your patience. Please try again later. I am at my whits end. Any ideas how to fix this? Thanks, Victor
Replies
1
Boosts
1
Views
940
Activity
Jun ’23
How to set a feedback for Terminal.app?
Cannot figure out what topic / technology to use send a feedback about Terminal.app? Found a bug where New Remote Connection… via ssh cannot handle hosts with ProxyJump set.
Replies
1
Boosts
0
Views
773
Activity
Jun ’23
Paragraph formatting in feedback assistant?
Whenever I create a feedback assistant request, all my whitespace formatting disappears, making it unreadable for long posts. I’d like to make posts with sections such as “context,” “motivation,” etc. so the reader can better understand the request. Is it allowed just to put the body of the request in an attached text file, or will that risk making my request ignored or discarded? What is the proper etiquette for this?
Replies
0
Boosts
0
Views
508
Activity
Jun ’23
Issue: innerHeight is changed by another site on Safari Mobile
If I redirect to another site where there is a smart app banner and then I go back to my site. The innerHeight changes on my site. version: 16 device: 13 pro max, 12 mini (think other)
Replies
1
Boosts
1
Views
633
Activity
May ’23
Can’t log into Public Beta site or Feedback Assistant with one Apple ID, but can with another.
My main Apple ID I've used for 10+ years can no longer log into beta.apple.com or the Feedback Assistant app. When I try to log in with this Apple ID at beta.apple.com, it takes me right back to the same beta.apple.com page, with the same Sign Up and Log In prompts. When I log in using an Apple ID I created with a different email address, I am able to sign in successfully and see the prompts to Enroll in a beta. I've tried this on iOS, Mac, and Windows, in multiple browsers, and on multiple internet connections. Similarly, when I try to log into the Feedback Assistant app with my main Apple ID, I get an error message: "Unable to Sign In to Feedback Assistant. Thank you for your patience. Please try again later." If I then try signing in with a different Apple ID, I can sign in successfully. I contacted Apple Support on Twitter, who attempted to troubleshoot, then redirected me to Developer support because it seemed that my issue was related specifically to their products. But now Developer support says they cannot help me with this and directed me to the Apple Developer Communities forum. Is there someone else I should be getting in touch with who can actually help me with this issue with my account?
Replies
13
Boosts
5
Views
7.7k
Activity
May ’23
Allow a voting system and dedicated space for reporting software bugs in Developer Forums
Apple’s methods for allowing the reporting and back and forth resolution methods or lack thereof for iOS/macOS etc seem to be a disconnected and numb experience not just for me but I see in countless other forums where feedback via the Feedback app is left open for months and even years with no acknowledgment, serious bugs that are filed correctly and thoroughly also aren’t acknowledged in-app, the only way we seem to find out about these bugs trending appears to be from news outlets reporting bugs or Apple has responded off the back of a customer complaint email. Most feedback is left unattended or unanswered, lots of options and steps to submit feedback, so the public beta community often feel overwhelmed and give up. I have watched closely throughout iOS’s development the past 12 months and I couldn’t help but notice that the developer forum lacks options for a dedicated beta/developer beta section to report issues, vote on existing issues, or Apple acknowledging bugs via a post flag, leaving the community feeling like is Apple even listening or seen what we report? The Apple Product Security team respond in a timely matter when they receive emails to their inbox, can we have or at least trial the same lvl of interaction for the developers and beta testers in the world? Would Apple acknowledge a post like this as having existed? Or would Apple Engineers even like to chime in on your experience in wanting to get our help but are limited in some way shape or form? It needs to be more seamless and fluid to get these reports out there and some acknowledgment will go a long way to feel we didn’t waste our time or feel unanswered to avoid sending duplicate feedback reports of the same issues. iOS 16 has been messy, the process can get much simpler. That’s my two cents anyway. Both positive and negative criticism is welcome in the comments and I’ll do my best to answer when I can.
Replies
1
Boosts
0
Views
626
Activity
May ’23
App missing in the iPhone 14 - iOS 16.4.1 Notification Settings
Hi there, there's an app that I've been testing for the push notifications from TestFlight. I can't find it in the Notification Settings of my iPhone 14 - iOS 16.14.1 version. I already uninstalled the app and reinstalled. I did reset all settings of my iPhone but the issue still persists. There's also no prompt to allow notification when opening the app. Anyone can help this? Is this the app's problem or issue from the Apple's side? Thank you.
Replies
0
Boosts
0
Views
594
Activity
May ’23
Occlusion Material in Reality Composer
Hello, I have a questions! Is there a way to use occlusion materials inside Reality Composer? If not, please make it!
Replies
0
Boosts
1
Views
694
Activity
Apr ’23