Posts under App & System Services topic

Post

Replies

Boosts

Views

Activity

Gathering Required Information for Troubleshooting Wallet Issues
Hi, To ensure the issue is not caused by an error within your app or web service request, please review the following documentation: Wallet Passes Wallet Developer Guide If the resources above don’t help identify the cause of the error, please provide more information about your app or web services to get started. To prevent sending sensitive credentials in plain text, create a report in Feedback Assistant to share the details requested below. Additionally, if the error is something we need to investigate further, the appropriate engineering teams also have access to the same information and can communicate with you directly within Feedback Assistant for more information, as needed. Please follow the instructions below to submit your report. For issues occurring with your native app or web service, perform the following steps: Install the Wallet profile on your iOS or watchOS device. Reproduce the issue and make a note of the timestamp when the issue occurred, while optionally capturing screenshots or video. Gather a sysdiagnose on the same iOS or watchOS device. Create a Feedback Assistant report with the following information: The serial number of the device. Open Settings > General > About > Serial Number (tap and hold to copy). The SEID (Secure Element Identifier) of the device, represented as a HEX encoded string. Open Settings > General > About > SEID (tap and hold to copy). The sysdiagnose gathered after reproducing the issue. The .pkpass file(s), pass signing certificate(s) and pass type identiifier(s) (optional). The timestamp of when the issue was reproduced. Screenshots or videos of errors and unexpected behaviors (optional). Important: From the logs gathered above, you should be able to determine the cause of the failure from PassbookUIService, PassKit or PassKitCore, and by filtering for your SEID or pass type identifier in the Safari Web Inspector. See Inspecting Safari on macOS to learn more. Submitting your feedback Before you submit to Feedback Assistant, please confirm the requested information above is included in your feedback. Failure to provide the requested information will only delay my investigation into the reported issue within your Wallet pass implementation. After your submission to Feedback Assistant is complete, please respond in your existing Developer Forums post with the Feedback ID. Once received, I can begin my investigation and determine if this issue is caused by an error within your web implementation, a configuration issue within your developer account, or an underlying system bug. Cheers, Paris X Pinkney |  WWDR | DTS Engineer
0
0
680
Mar ’25
Records or Fields are Missing or Corrupt in Users Private CloudKit Databases (Recent Changes to CloudKit?)
Hi all, I've contacted Apple about this privately but I wanted to post this publicly too just to see if anyone else is experiencing the same issue. We use CloudKit to store "documents" (we'll call them) for our users. We use it directly, not via CoreData etc but through the lower level APIs. This has been working great for the last 9 months or so. Since a few days ago we've started receiving reports from users that their data has disappeared without a trace from their app. Obviously this is very serious and severe for us. We keep a local copy of the users data but if CloudKit tells us this data has been deleted we remove that local copy to keep in sync. Nothing has changed client side in terms of our code, and the only way we can see that could cause this, is a fetch that we perform asking for a list of the users "documents" is returning no rows/results, or possibly returning rows with invalid or missing fields. We have about 30,000 active users per day (1.5m requests/day) using CloudKit and we have only a handful of reports of this. Again this only started happening this week after 9 months of good service. Has anyone else noticed anything "strange" lately, fetches returning empty? fields missing? Is anyone at Apple aware of any recent changes to CloudKit? or outages? We're really unsure how or who should handle this and who we can escalate to? Any help appreciated. We have a workaround/mitigation on the way through review at the moment but this is a really big problem for us if we can't rely on CloudKit to remember users data reliably.
1
0
622
Feb ’25
Migrating a Paid App to In-App Subscriptions
Hello, I’m trying to change the business model of my app to in-app subscriptions. My goal is to ensure that previous users who paid for the app have access to all premium content seamlessly, without even noticing any changes. I’ve tried using RevenueCat for this, but I’m not entirely sure it’s working as expected. I would like to use RevenueCat to manage subscriptions, so I’m attempting a hybrid model. On the first launch of the updated app, the plan is to validate the app receipts, extract the originalAppVersion, and store it in a variable. If the original version is lower than the latest paid version, the isPremium variable is set to true, and this status propagates throughout the app. For users with versions equal to or higher than the latest paid version, RevenueCat will handle the subscription status—checking if a subscription is active and determining whether to display the paywall for premium features. In a sandbox environment, it seems to work fine, but I’ve often encountered situations where the receipt doesn’t exist. I haven’t found a way to test this behavior properly in production. For example, I uploaded the app to TestFlight, but it doesn’t validate the actual transaction for a previously purchased version of the app. Correct me if I’m wrong, but it seems TestFlight doesn’t confirm whether I installed or purchased a paid version of the app. I need to be 100% sure that users who previously paid for the app won’t face any issues with this migration. Is there any method to verify this behavior in a production-like scenario that I might not be aware of? I’m sharing the code here to see if you can confirm that it will work as intended or suggest any necessary adjustments. func fetchAppReceipt(completion: @escaping (Bool) -> Void) { // Check if the receipt URL exists guard let receiptURL = Bundle.main.appStoreReceiptURL else { print("Receipt URL not found.") requestReceiptRefresh(completion: completion) return } // Check if the receipt file exists at the given path if !FileManager.default.fileExists(atPath: receiptURL.path) { print("The receipt does not exist at the specified location. Attempting to fetch a new receipt...") requestReceiptRefresh(completion: completion) return } do { // Read the receipt data from the file let receiptData = try Data(contentsOf: receiptURL) let receiptString = receiptData.base64EncodedString() print("Receipt found and encoded in base64: \(receiptString.prefix(50))...") completion(true) } catch { // Handle errors while reading the receipt print("Error reading the receipt: \(error.localizedDescription). Attempting to fetch a new receipt...") requestReceiptRefresh(completion: completion) } } func validateAppReceipt(completion: @escaping (Bool) -> Void) { print("Starting receipt validation...") guard let receiptURL = Bundle.main.appStoreReceiptURL else { print("Receipt not found on the device.") requestReceiptRefresh(completion: completion) completion(false) return } print("Receipt found at URL: \(receiptURL.absoluteString)") do { let receiptData = try Data(contentsOf: receiptURL, options: .alwaysMapped) print(receiptData) let receiptString = receiptData.base64EncodedString(options: []) print("Receipt encoded in base64: \(receiptString.prefix(50))...") let request = [ "receipt-data": receiptString, "password": "c8bc9070bf174a8a8df108ef6b8d2ae3" // Shared Secret ] print("Request prepared for Apple's validation server.") guard let url = URL(string: "https://buy.itunes.apple.com/verifyReceipt") else { print("Error: Invalid URL for Apple's validation server.") completion(false) return } print("Validation URL: \(url.absoluteString)") var urlRequest = URLRequest(url: url) urlRequest.httpMethod = "POST" urlRequest.httpBody = try? JSONSerialization.data(withJSONObject: request) URLSession.shared.dataTask(with: urlRequest) { data, response, error in if let error = error { print("Error sending the request: \(error.localizedDescription)") completion(false) return } guard let data = data else { print("No response received from Apple's server.") completion(false) return } print("Response received from Apple's server.") do { if let json = try JSONSerialization.jsonObject(with: data) as? [String: Any] { print("Response JSON: \(json)") // Verify original_application_version if let receipt = json["receipt"] as? [String: Any], let appVersion = receipt["original_application_version"] as? String { print("Original application version found: \(appVersion)") // Save the version in @AppStorage savedOriginalVersion = appVersion print("Original version saved in AppStorage: \(appVersion)") if let appVersionNumber = Double(appVersion), appVersionNumber < 1.62 { print("Original version is less than 1.62. User considered premium.") isFirstLaunch = true completion(true) } else { print("Original version is not less than 1.62. User is not premium.") completion(false) } } else { print("Could not find the original application version in the receipt.") completion(false) } } else { print("Error parsing the response JSON.") completion(false) } } catch { print("Error processing the JSON response: \(error.localizedDescription)") completion(false) } }.resume() } catch { print("Error reading the receipt: \(error.localizedDescription)") requestReceiptRefresh(completion: completion) completion(false) } } Some of these functions might seem redundant, but they are intended to double-check and ensure that the user is not a previous user. Is there any way to be certain that this will work when the app is downloaded from the App Store? Thanks in advance!
1
0
459
Mar ’25
MapPolygon
I recently converted over my map from Mapbox Maps to MapKit Map. I have been able to add my polygons on the Map using MapPolygon. The issue I am having is being able to select the Polygon to be able to view information about the polygon. Has anyone been able to figure out a way to tap on the Polygon? I have tried selection but the Polygon doesn't recognize the tap. I would really appreciate it if anyone could point me in the right direction of how I can accomplish this.
1
0
426
Feb ’25
Live Activity don't show properly in Apple Watch
I'm facing an issue with Live Activity on the Apple Watch. I followed all the configurations outlined in Apple's official documentation, but during testing, I noticed inconsistent behavior. Some devices can display the Live Activity on the Apple Watch without any issues, while others can only see it on the iPhone, even though they are running the same system version. I've already checked the permissions, and everything is set up correctly, but I still haven't found what might be causing this difference. Has anyone experienced something similar or has any debugging suggestions?
0
0
271
Feb ’25
Message Filtering Extension
I have an app with Message Filtering Extension enabled and I have been experiencing unusual behaviour. When I send messages from local number to local number, the filtering is done correctly, but when I send messages from certain international number to my local number the messages are not filtered. I couldn't find any errors in Console. I see that the normalisation is correct, is there any specifications for SMS from certain countries? Or a reason why Message Filtering is not activated when a SMS is received?
1
0
287
Mar ’25
Offline Mapkit tiles
I'm currently developing an app with mapkit which I may submit to the Swift Student Challenge. So anyways, the app will be used completely offline. I was wondering if there was any way to include very low resolution map tiles with the app files. That way, the app never needs wifi. However, I'm not sure if this is possible, especially since the map would need to be under 20 mb. Thanks.
0
0
323
Feb ’25
What are the criteria for CLVisit in CoreLocation?
There is no official documentation specifying the exact criteria for determining a CLVisit. For example, if a user starts at a target location, will the following method be called? func locationManager(_ manager: CLLocationManager, didVisit visit: CLVisit) This did not work during my testing. It was only successfully triggered when starting from a distant location and arriving at the target point. It would be helpful to know the exact conditions, such as how long a user must stay at a location for it to be considered a visit. Are there any specific thresholds (e.g., minimum duration, distance moved) that determine when this method is triggered?
0
0
212
Mar ’25
Background Task Execution for FDA Class B Medical App Using BLE
Hello Apple Developer Community, I am developing a medical app that is classified as Class B according to FDA regulations. The app connects to a medical device using Bluetooth Low Energy (BLE) to collect critical medical data such as ECG readings. To ensure accurate data collection and maintain the quality of the medical readings, the app needs to wake up every five minutes in the background and perform tasks for approximately 30 seconds. I understand that iOS has strict limitations on background execution to preserve battery and system performance. However, due to the medical nature of the app and the need for periodic data collection, I am seeking guidance on the following: If I can provide documentation that the app is associated with an FDA-approved Class B medical device, would Apple allow more lenient background task execution policies? Are there specific APIs, such as BackgroundTasks, CoreBluetooth, or other recommended strategies, that could help me achieve this behavior reliably? Is there a process to apply for an exception or special consideration for medical apps that require periodic background activity? Any insights or recommendations would be greatly appreciated. Thank you!
2
0
367
Mar ’25
WeatherKit - hourly temperature details
we’re looking to get some clarification around how the hourly forecasts should be interpreted to ensure we’re using your data in the correct manner. If you could provide the answers to the following questions would be extremely helpful: 1. What do the data points (e.g temperature) in the hourly forecast represent for a future hour? Do they represent the expected average over that future hour or do they represent the forecast for the point in time at the top of the hour? 2. What do those same data points represent in the hourly forecast for an hour which has already begun? e.g. it’s 8:30 and we pull the hourly forecast and the 8:00 hour is still returned. Which of the following would be the correct interpretation for the values returned for the 8:00 hour: The values represent the forecast for the point in time at the top of the 8:00 hour (if this is the case we would expect it to stop updating) The values represent the current forecast i.e. what the weather is right now The values represent the average over the remaining portion of the 8:00 hour The values represent the average over the full 8:00 hour including both the portion which has already elapsed and the portion which is still to come 3. What does the data represent after the hour (i.e. looking at historical hours)? Is it: The last forecast made within the hour? If so, is that point-in-time or average for the hour (as explained above)? The actual weather for that hour (using some non-forecast measure of real weather)? If so, again is that point-in-time at top of hour / point-in-time at end of hour / average over the hour?
2
0
260
Mar ’25
WeatherKit - visibility units and height
We had a question that came up when we comparing data from WeatherKit to other sources - WeatherKit visibility was well beyond the boundaries we had historically, even from Darksky. That raises two questions: is visibility actually in meters like the docs say? is this visibility at ground level, 500ft, or some other height? We were seeing visibility numbers of up to 40 miles (after converting the number the API sent to miles), where all of our other sources are usually within 10 miles
1
0
219
Mar ’25
The Map() of IOBufferMemoryDescriptor failure and cause the DriverKit Start() repeat
Hello Everyone, I am trying to develop a DriverKit for RAID system, using PCIDriverKit & SCSIControllerDriverKit framework. The driver can detect the Vendor ID and Device ID. But before communicating to the RAID system, I would like to simulate a virtual Volume using a memory block to talk with macOS. In the UserInitializeController(), I allocated a 512K memory for a IOBufferMemoryDescriptor* volumeBuffer, but fail to use Map() to map memory for volumeBuffer. result = ivars->volumeBuffer->Map( 0, // Options: Use default 0, // Offset: Start of the buffer ivars->volumeSize, // Length: Must not exceed buffer size 0, // Flags: Use default nullptr, // Address space: Default address space &mappedAddress // Output parameter ); Log("Memory mapped completed at address: 0x%llx", mappedAddress); // this line never run The Log for Map completed never run, just restart to run the Start() and makes this Driver re-run again and again, in the end, the driver eat out macOS's memory and system halt. Are the parameters for Map() error? or I should not put this code in UserInitializeController()? Any help is appreciated! Thanks in advance. Charles
0
0
398
Mar ’25
Traffic Events API
Hello developers! I am working with a team of North Carolina State University researchers to create an app or program that can retrieve real-time traffic events, such as hazards, road closures, and road construction alerts, in a similar manner to the Apple Maps app, but with the added functionality of collecting them over a historical period given a start and end date. I'm looking through the MapKit documentation, but there doesn't appear to be any functions exposing granular traffic data (i.e. road hazards), just travel times and level of congestion. Could anyone point me in the right direction? Is what I'm looking to do even possible using just Apple data?
0
0
202
Mar ’25
Verify Receipt is not found - After successful payment for Annual subscription.
The application is developed with Xamarin Framework and it is live now. The customer installed the app and purchased the annual subscription. And for some reason, they uninstall and reinstall the application on the same device. Now user wants to restore the subscription. In the application, there is an option to Restore the subscription. But restore API not return purchase details. But when clicking the subscription button instead of restoring the subscription, it says you subscribed to this plan". is there any possibility of not getting VerifyRecipt even after a successful purchase?
0
0
315
Feb ’25
Duplicate In-App Order with two Different Transaction ID
User Initiated a Single Consumable Purchase but Was Charged Twice A user initiated a single in-app purchase for a consumable item, but they were charged twice. Both transactions have the same purchase token. Additional details: After the user successfully completed the in-app purchase, the completeTransactions callback was triggered again. This was called at app launch using SwiftyStoreKit.completeTransactions to finish any pending transactions. Could this be causing the duplicate charge? Any insights would be appreciated.
0
0
230
Mar ’25
Is it work startMonitoring from DeviceActivityMonitorExtension's eventDidReachThreshold function?
I want to monitor again from the bellow function of DeviceActivityMonitorExtension. I have the function of startMonitoring like this. override func eventDidReachThreshold(_ event: DeviceActivityEvent.Name, activity: DeviceActivityName) { super.eventDidReachThreshold(event, activity: activity) startMonitoring() } public func startMonitoring() { let startTime = DateComponents(hour: 0, minute: 0, second: 0) let endTime = DateComponents(hour: 23, minute: 59, second: 59)//DateComponents(hour: 11, minute: 0, second: 0)// let schedule = DeviceActivitySchedule( intervalStart: startTime,//DateComponents(hour: 0, minute: 0, second: 0), intervalEnd: endTime, repeats: true //warningTime: DateComponents(minute:1) ) let selection: FamilyActivitySelection = savedSelection() ?? FamilyActivitySelection() let center = DeviceActivityCenter() let selections = self.savedSelection() ?? FamilyActivitySelection() let applications = selections.applicationTokens let categories = selections.categoryTokens let webCategories = selections.webDomainTokens let store = ManagedSettingsStore() store.shield.applicationCategories = ShieldSettings.ActivityCategoryPolicy.specific(categories, except: Set()) store.shield.applications = applications store.shield.webDomains = webCategories let scheduleHard = DeviceActivitySchedule( intervalStart: startTime,//DateComponents(hour: 0, minute: 0, second: 0), intervalEnd: endTime, repeats: true //warningTime: DateComponents(minute:1) ) let event = DeviceActivityEvent( applications: selection.applicationTokens, categories: selection.categoryTokens, webDomains: selection.webDomainTokens, threshold: DateComponents(minute: 0)//timeLimitToUseApp i.e for 15 mins ) do { try center.startMonitoring( .weekend, during: scheduleHard, events: [ .weekend: event, ] ) print("ScreenTime Monitoring Started") } catch let error { print(error.localizedDescription) } } Please provide us with a solution about starting monitoring from DeviceActivityMonitoringExtension's eventDidReachThreshold function or if there is any other way.
0
0
355
Mar ’25
About the problem that DeviceActivityMonitorExtension does not work
I am developing an app that can help users disable selected apps at a specified time, so that users can get away from their phones and enjoy real life. Here is my data structure: extension ActivityModel { @NSManaged public var id: UUID @NSManaged public var name: String @NSManaged public var weeks: Data @NSManaged public var weekDates: Data @NSManaged public var appTokens: Data } Among them, weeks is of [Bool] type, indicating which weeks from Sunday to Saturday are effective; weekDates is of [[Date,Date]] type, indicating the effective time period; appTokens is of Set type, indicating the selected apps。 At the beginning, I will open a main monitor: let deviceActivityCenter = DeviceActivityCenter() do{ try deviceActivityCenter.startMonitoring( DeviceActivityName(activityModel.id), during: DeviceActivitySchedule( intervalStart: DateComponents(hour: 0,minute: 0,second: 0), intervalEnd: DateComponents(hour: 23,minute: 59,second: 59), repeats: true ) ) }catch { return false } Since the time range may be different every day, I will start the sub-monitoring of the day every time the main monitoring starts: override func intervalDidStart(for activity: DeviceActivityName) { super.intervalDidStart(for: activity) if activity.rawValue.hasPrefix("Sub-") { ActivityModelManager.disableApps( Tools.getUUIDFromString(activity.rawValue) ) return } let weekIndex = Calendar.current.component(.weekday, from: .now) let weeks = ActivityModelManager.getWeeks(activity.rawValue) if weeks[weekIndex] { let weekDates = ActivityModelManager.getWeekDates(activity.rawValue) let deviceActivityCenter = DeviceActivityCenter() do{ try deviceActivityCenter.startMonitoring( DeviceActivityName("Sub-" + activityModel.id), during: DeviceActivitySchedule( intervalStart: getHourAndMinute(weekDates[weekIndex][0]), intervalEnd: getHourAndMinute(weekDates[weekIndex][1]), repeats: false ) ) }catch { return } }esle { return } } I will judge whether it is main monitoring or sub monitoring based on the different activity names. When the sub-monitor starts, I will get the bound application and then disable it: static func disableApps(_ id : UUID){ let appTokens = ActivityModelManager.getLimitAppById(id) let name = ManagedSettingsStore.Name(id.uuidString) let store = ManagedSettingsStore(named: name) store.shield.applications = appTokens return } When the child monitoring is finished, I resume the application: static func enableApps(_ id : UUID){ let name = ManagedSettingsStore.Name(id.uuidString) let store = ManagedSettingsStore(named: name) store.shield.applications = [] } The above is my code logic. When using DeviceActivityMonitorExtension, I found the following problems: intervalDidStart may be called multiple times, resulting in several sub-monitors being started. After a period of time, the monitoring is turned off. The static methods enableApps and disableApps are sometimes not called
4
0
728
Mar ’25
IAP Can not Use Sand Box Test
I am currently using StoreKit2 to set up the in-app purchase subscription flow, and I have already configured the subscription products in App Connect. I created a StoreKit Configuration file in Xcode and used it in the scheme. However, after completing the purchase, the transaction.jsonRepresentation data returns a transactionId of 0. After checking the documentation, I found that I need to disable the StoreKit Configuration and enable Sandbox Testing. But after disabling the StoreKit Configuration, I can't retrieve the real product data using Product.products(for: productIds). I can confirm that the ProductId I provided is real and matches the data configured in App Connect. Could you please help me identify the issue?
0
0
181
Feb ’25