I'm writing this post out of genuine desperation after exhausting every official support channel available to me.
The situation:
I've built a screen time / focus app for students called SınavKilidi, specifically designed for Turkish high school students preparing for the YKS university entrance exam — one of the most high-stakes exams in Turkey, taken by hundreds of thousands of students every year. The exam window is approximately 2 months away. This app is inherently seasonal: if it doesn't reach users before the exam season, an entire year of development becomes irrelevant.
The main app binary was approved and is live. Everything on the App Store Connect side is fully ready — metadata, screenshots, pricing, in-app purchases, the works.
The blocker:
My app uses App Extensions that require the com.apple.developer.family-controls entitlement. The main app target received distribution entitlement approval. However, the extensions — which are architecturally inseparable from the core functionality — have not received the same entitlement. Without this, I cannot submit a working build. The app is literally unshippable in its current state despite the main entitlement being granted.
This is not a configuration issue on my end. The entitlement is correctly set up in my provisioning profiles. The gap is purely on Apple's approval side for the extension targets.
The support experience:
I opened Case #102855522321 on March 29, 2026. Since then:
I had a call with Apple Developer Support on April 1
I sent follow-up emails on April 1, April 2, April 3, and April 7
Not a single substantive response. Only automated acknowledgements.
That is 10+ days, 4 follow-up emails, 1 phone call, and complete silence on an issue that is actively costing me my launch window.
What I'm asking:
I'm not asking for special treatment. I understand Apple receives thousands of requests. But this entitlement request is for a legitimate, already-partially-approved app, with a documented real-world deadline, in an educational category that Apple actively promotes.
Can anyone from the App Review or Developer Relations team look into Case #102855522321 and provide an actual update? Or can anyone here share whether there's a known delay affecting FamilyControls entitlement approvals for extensions specifically?
Any guidance would be deeply appreciated. Every day that passes without a resolution is a day closer to this app missing its entire reason for existing.