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“We are unable to process your request”

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Reply to How long will it take to request Family Controls?
Hello TaoDu, I assume you mean the Family Controls entitlement? If so, each entitlement has its own review process and timeline. Depending on the volume of requests, responses may take longer than expected. The team should contact you with further instructions if there are any issues with your request. Otherwise, you can expect to be notified when your request is approved or declined. Follow up with your original entitlement request to determine its status, provide more information about why you need this entitlement, or to learn why you were not approved. Submit a new request only if you’re unable to follow up with the current one, but be aware doing so may delay your request further. —Jason.
Topic: App & System Services SubTopic: General Tags:
Apr ’23
Error 403 Unable to authenticate request / Invalid authentication
Hi,Since some weeks now and without any particular reason the Apple Music API is sometimes returning these errors:{errors:[{id:XXXX,title:Forbidden,detail:Invalid authentication,status:403,code:40300}]}{errors:[{id:XXXX,title:Forbidden,detail:Unable to authenticate request,status:403,code:40300}]}Funnt fact is sometimes this error happen while I'm using pagination (for example all is good until offset 400...), so I'm sure the authentication is correct.BUT, if a user revoke the access to the Apple Music API app, the first error occured.Can you be more specific with these errors and also maybe if they are only temporary, make a different error code than the one when the user revoke the access ?Thank you for your help, I'm very confused here :/
1
0
3.1k
Apr ’19
Unable to parse nested JSON data from API request.
I'm trying to retrieve the data from an API request, however, I'm having trouble parsing some of the nested parts of the JSON data. The JSON structure looks like this: [quoteResponse: { error = ; result = ( { ask = 607.65; gmtOffSetMilliseconds = -18000000; language = en-US; longName = Tesla, Inc.; market = us_market; } ); }] And I am trying to retrieve language, market, ask, etc. from this API response. The problem is, I am having trouble casting result as a dictionary. if let dictionary = jsonData as? [String: Any] { print(dictionary) if let nestedDictionary = dictionary[quoteResponse] as? [String: Any] { if let results = nestedDictionary[result] as? Any{ print(results) } } } I cannot convert it to a string nor can I turn it into a usable array. How do I access these values?
3
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1.3k
Dec ’20
E-SIM Configuration Challenges: Multiple Carriers Entitlement Request and Processing Timeframes
Hello! Firstly, I am submitting an entitlement request to access the E-sim configuration for the iOS application. While filling out the form, I encountered an issue with providing carrier information. The form is designed for a single carrier, but I have five carriers. Should I list all of them? Secondly, I have come across numerous discussions online regarding the time it takes to process such requests. Could you please provide me with an estimated timeframe for completion? Our customer is interested in completing the feature within a month. Thanks
1
0
1.1k
Mar ’24
Xcode bot failure: error: unable to spawn process (Argument list too long)
Xcode Version 10.1 (10B61)Project consists of many (Swift + Objective-c) files.Xcode bot fails to archive with following error: (Build succeeds)error: unable to spawn process (Argument list too long)** ARCHIVE FAILED **Command failing:/Applications/Xcode.app/Contents/Developer/Toolchains/XcodeDefault.xctoolchain/usr/bin/swiftc -incrementalProject builds and archieves successfully on Xcode manually, but fails on bot.
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2.1k
Jan ’19
XPC connection invalidated when Background Processing task performs a network request
Hello, I'm developing an iOS app which has an ability to upload user photos, and I'm using a Background processing task to perform such an operation. The app also has File provider extension, which is involved in the process Whenever the background task is launched, the following actions are performed: Main app fetches new items from PHAsset library and copies them to our file storage File Provider extension uploads those items to a cloud storage Everything goes fine until Extension tries to perform a network request, at this point I'm getting the following error: (501) got error from remote proxy: Error Domain=NSCocoaErrorDomain Code=4099 The connection to service named com.apple.mobile.usermanagerd.xpc was invalidated: failed at lookup with error 159 - Sandbox restriction. UserInfo={NSDebugDescription=The connection to service named com.apple.mobile.usermanagerd.xpc was invalidated: failed at lookup with error 159 - Sandbox restriction.} App has all the required entitlements and e
0
0
1.7k
Feb ’23
I have accepted the Paid App Agreements on App Store Connect, but my apps are still unable to process subscriptions
Hi, I have accepted the Paid App Agreements on App Store Connect, but my apps are still unable to process subscriptions. As a result, my users cannot subscribe, and I am losing revenue. Could you please assist me in resolving this issue? I appreciate your help. Thank you.
1
0
337
Feb ’25
Unable to Reach Developer Support – App Name Unlock Request
Hello, I am attempting to reach Developer Support, but the contact page has not been functioning for several weeks. I have tried accessing https://developer.apple.com/contact/topic/select from multiple devices and across multiple networks. I have also spent significant time navigating standard Apple Support channels without success. I need assistance with unlocking an app name. I own both developer accounts associated with the app, but I have not been able to resolve this through existing ticket channels. My prior requests have been closed without meaningful assistance. I am requesting direct contact with someone in Developer Support who can review this issue and provide guidance beyond standard review responses. Please advise on how to proceed. Thank you, Jeremy White
0
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31
Feb ’26
Reply to Xcode 10: iPhone has denied the launch request.
I had a similar problem: iPhone has denied the launch request. Internal launch error: process launch failed: The operation couldn’t be completed. Unable to launch because it has an invalid code signature, inadequate entitlements or its profile has not been explicitly trusted by the user. So I went to Settings --> Device Management --> Apple Development --> Trust app After this, it worked!!
Jul ’20
Reply to How long will it take to request Family Controls?
Hello TaoDu, I assume you mean the Family Controls entitlement? If so, each entitlement has its own review process and timeline. Depending on the volume of requests, responses may take longer than expected. The team should contact you with further instructions if there are any issues with your request. Otherwise, you can expect to be notified when your request is approved or declined. Follow up with your original entitlement request to determine its status, provide more information about why you need this entitlement, or to learn why you were not approved. Submit a new request only if you’re unable to follow up with the current one, but be aware doing so may delay your request further. —Jason.
Topic: App & System Services SubTopic: General Tags:
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Apr ’23
Reply to Exception occurred when creating (1004)
Same here. I've been getting the (1004) error all morning. Now I'm getting a Unable to process upload done request at this time due to a general error (1018). Previous posts (about 1004) suggest that this is an Apple's server issue, since in most cases it just starts working after a while.
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Mar ’21
error: unable to spawn process (Argument list too long)
error: unableto spawn process (Argument list too long)Got this error when building project on Xcode Version 10.1 (10B61) and macOS Mojave 10.14.3 Beta (18D32a) on MacBook Pro (Retina, 13-inch, Early 2015) .Log is over 100000 characters so that I can't paste in here .
Replies
2
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0
Views
6.2k
Activity
Jan ’19
Error 403 Unable to authenticate request / Invalid authentication
Hi,Since some weeks now and without any particular reason the Apple Music API is sometimes returning these errors:{errors:[{id:XXXX,title:Forbidden,detail:Invalid authentication,status:403,code:40300}]}{errors:[{id:XXXX,title:Forbidden,detail:Unable to authenticate request,status:403,code:40300}]}Funnt fact is sometimes this error happen while I'm using pagination (for example all is good until offset 400...), so I'm sure the authentication is correct.BUT, if a user revoke the access to the Apple Music API app, the first error occured.Can you be more specific with these errors and also maybe if they are only temporary, make a different error code than the one when the user revoke the access ?Thank you for your help, I'm very confused here :/
Replies
1
Boosts
0
Views
3.1k
Activity
Apr ’19
Unable to parse nested JSON data from API request.
I'm trying to retrieve the data from an API request, however, I'm having trouble parsing some of the nested parts of the JSON data. The JSON structure looks like this: [quoteResponse: { error = ; result = ( { ask = 607.65; gmtOffSetMilliseconds = -18000000; language = en-US; longName = Tesla, Inc.; market = us_market; } ); }] And I am trying to retrieve language, market, ask, etc. from this API response. The problem is, I am having trouble casting result as a dictionary. if let dictionary = jsonData as? [String: Any] { print(dictionary) if let nestedDictionary = dictionary[quoteResponse] as? [String: Any] { if let results = nestedDictionary[result] as? Any{ print(results) } } } I cannot convert it to a string nor can I turn it into a usable array. How do I access these values?
Replies
3
Boosts
0
Views
1.3k
Activity
Dec ’20
E-SIM Configuration Challenges: Multiple Carriers Entitlement Request and Processing Timeframes
Hello! Firstly, I am submitting an entitlement request to access the E-sim configuration for the iOS application. While filling out the form, I encountered an issue with providing carrier information. The form is designed for a single carrier, but I have five carriers. Should I list all of them? Secondly, I have come across numerous discussions online regarding the time it takes to process such requests. Could you please provide me with an estimated timeframe for completion? Our customer is interested in completing the feature within a month. Thanks
Replies
1
Boosts
0
Views
1.1k
Activity
Mar ’24
Xcode bot failure: error: unable to spawn process (Argument list too long)
Xcode Version 10.1 (10B61)Project consists of many (Swift + Objective-c) files.Xcode bot fails to archive with following error: (Build succeeds)error: unable to spawn process (Argument list too long)** ARCHIVE FAILED **Command failing:/Applications/Xcode.app/Contents/Developer/Toolchains/XcodeDefault.xctoolchain/usr/bin/swiftc -incrementalProject builds and archieves successfully on Xcode manually, but fails on bot.
Replies
0
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0
Views
2.1k
Activity
Jan ’19
"There was an error processing your request. Please try again later."
When I try submitting any of a bunch of apps for review for TestFlight, I get this error message. What am I meant to do?
Replies
2
Boosts
0
Views
782
Activity
Aug ’24
XPC connection invalidated when Background Processing task performs a network request
Hello, I'm developing an iOS app which has an ability to upload user photos, and I'm using a Background processing task to perform such an operation. The app also has File provider extension, which is involved in the process Whenever the background task is launched, the following actions are performed: Main app fetches new items from PHAsset library and copies them to our file storage File Provider extension uploads those items to a cloud storage Everything goes fine until Extension tries to perform a network request, at this point I'm getting the following error: (501) got error from remote proxy: Error Domain=NSCocoaErrorDomain Code=4099 The connection to service named com.apple.mobile.usermanagerd.xpc was invalidated: failed at lookup with error 159 - Sandbox restriction. UserInfo={NSDebugDescription=The connection to service named com.apple.mobile.usermanagerd.xpc was invalidated: failed at lookup with error 159 - Sandbox restriction.} App has all the required entitlements and e
Replies
0
Boosts
0
Views
1.7k
Activity
Feb ’23
I have accepted the Paid App Agreements on App Store Connect, but my apps are still unable to process subscriptions
Hi, I have accepted the Paid App Agreements on App Store Connect, but my apps are still unable to process subscriptions. As a result, my users cannot subscribe, and I am losing revenue. Could you please assist me in resolving this issue? I appreciate your help. Thank you.
Replies
1
Boosts
0
Views
337
Activity
Feb ’25
Our request as developers is under process for 10 days
We are waiting for 10 days to get the developper status.Current status is your enrollment is being processed.When we could expect news from Apple?Thank you.
Replies
1
Boosts
0
Views
292
Activity
Jun ’17
After build to Submit for review got this error "There was an error processing your request. Please try again."
I am able to see build as well as add tester/Group. while submit for review got this error There was an error processing your request. Please try again.Any advice would be greatly appreciated.
Replies
3
Boosts
0
Views
1.2k
Activity
Jan ’20
Unable to Reach Developer Support – App Name Unlock Request
Hello, I am attempting to reach Developer Support, but the contact page has not been functioning for several weeks. I have tried accessing https://developer.apple.com/contact/topic/select from multiple devices and across multiple networks. I have also spent significant time navigating standard Apple Support channels without success. I need assistance with unlocking an app name. I own both developer accounts associated with the app, but I have not been able to resolve this through existing ticket channels. My prior requests have been closed without meaningful assistance. I am requesting direct contact with someone in Developer Support who can review this issue and provide guidance beyond standard review responses. Please advise on how to proceed. Thank you, Jeremy White
Replies
0
Boosts
0
Views
31
Activity
Feb ’26
Reply to Xcode 10: iPhone has denied the launch request.
I had a similar problem: iPhone has denied the launch request. Internal launch error: process launch failed: The operation couldn’t be completed. Unable to launch because it has an invalid code signature, inadequate entitlements or its profile has not been explicitly trusted by the user. So I went to Settings --> Device Management --> Apple Development --> Trust app After this, it worked!!
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Views
Activity
Jul ’20
Unable to process app at this time due to a general error
I got this message after I try to validate the app. I was trying to validate it first before uploading to ituneconnect. Is there issue with the server being busy?
Replies
3
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0
Views
5.2k
Activity
Apr ’17