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“We are unable to process your request”

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How to submit images in review process
I am trying to submit a new app for review. Part of the process requests that I submit images of the app in different formats: 5.5 iPhone, 12.5 iPad, etc. I used the Xcode simulator to create the required views then used Shift, Command, 4 and Space bar to capture the different image. When I tried to drag these images onto the page, a message told me that my images were the wrong size. I need from you is a step-by-step procedure as to how to generate the correct image for any one of the correct devices.
1
0
1.3k
Nov ’21
Reply to Apps Stuck in "In Review" Status - No Response from Apple
I recently received a termination notice for my Apple Developer Program membership, despite successfully having one app approved and providing requested information for another app. This termination came as a surprise after my app review requests were still under process. I would like to request more detailed information on the exact nature of the violations, as I am committed to resolving any issues that may have occurred. I believe this may be a misunderstanding or related to a specific action during the app submission process. Please provide further clarification on how I can proceed with this matter.
Oct ’25
Unable to build and run my app
After updating to Xcode 10, i am unable to build and run a big app (previously created with Xcode 9) because the build process stops and my MacBook Pro (mid 2014, 2,5 GHz Intel Core i7, 16 GB Ram) get panicked! The mouse disappears and i can't do nothing, just force restart my Mac with the power button. The problem just appears with this app, because it's big i guess. There are no warnings or errors and with Xcode 9 everything was ok! I'm unable to do a sysdiagnose because my Mac get panicked indeed...Any idea? Someone have my same problem? I want to send an update but i can't because of this BIG problem!
3
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744
Nov ’18
Reply to Unable to observe Focus status changes from an Intents app extension
[quote='760536021, brettneese, /thread/760536, /profile/brettneese'] I am unable to trigger the logs in the INShareFocusStatusIntentHandling extension. [...] I am also unable to hit any breakpoints in the extension. [/quote] I just built this sample with Xcode 16 beta 4, and ran it on iOS 18 beta 4, and hit a breakpoint the intent extension. What you're running into here is that you are not attached to the correct process to see the logs, or hit those breakpoints. Debugging SiriKit intents requires you to think in terms of a multi-process architecture, which can be different than the standard debugging workflow when working on your main app. To setup a debug session correctly, using the Debug > Attach to Process by PID or Name menu is very helpful. The process name you're looking for will be the name of the extension target, which is IntentHandler for the sample code you cited. If you enter that into the dialog box, the debugger will wait for a process
Topic: App & System Services SubTopic: General Tags:
Jul ’24
Unabled compiler
Hello the community, how are you? Since few days, this messages displays as an error into my code: The compiler is unable to type-check this expression in reasonable time; try breaking up the expression into distinct sub-expressions Since all these days, I'm not able to solve this problem. My app is almost done and the code is good. But I don't find where the problem is from. Here's the block where the message appears: var body: some View { //The compiler is unable to type-check this expression in reasonable time; try breaking up the expression into distinct sub-expressions VStack { TextField(Search invoices..., text: $searchText) .padding(10) .background(Color.gray.opacity(0.1)) .cornerRadius(10) .padding(.horizontal) HStack { ForEach(BillFilter.allCases) { filter in Button(action: { selectedFilter = filter }) { Text(filter.rawValue) .padding() .background(selectedFilter == filter ? Color.accentColor : Color.gray.opacity(0.2)) .foregroundColor(selectedFilter == filter ? .white : .black) .co
2
0
161
May ’25
Unable to connect
As the title the push notification from our app (is in development) stop working. We tried with simple push example from ApnsPHP to avoid problems with our code but can not make it works:Fri, 20 May 2016 09:55:56 +0200 ApnsPHP[6921]: INFO: Trying ssl://gateway.sandbox.push.apple.com:2195... Fri, 20 May 2016 09:55:56 +0200 ApnsPHP[6921]: ERROR: Unable to connect to 'ssl://gateway.sandbox.push.apple.com:2195': (0) Fri, 20 May 2016 09:55:56 +0200 ApnsPHP[6921]: INFO: Retry to connect (1/3)... Fri, 20 May 2016 09:55:57 +0200 ApnsPHP[6921]: INFO: Trying ssl://gateway.sandbox.push.apple.com:2195... Fri, 20 May 2016 09:55:58 +0200 ApnsPHP[6921]: ERROR: Unable to connect to 'ssl://gateway.sandbox.push.apple.com:2195': (0) Fri, 20 May 2016 09:55:58 +0200 ApnsPHP[6921]: INFO: Retry to connect (2/3)... Fri, 20 May 2016 09:55:59 +0200 ApnsPHP[6921]: INFO: Trying ssl://gateway.sandbox.push.apple.com:2195... Fri, 20 May 2016 09:55:59 +0200 ApnsPHP[6921]: ERROR: Unable to connect to 'ssl://gateway
0
0
970
May ’16
Reply to Integrate performance profiling in another application
There's no supported way for you to use Instruments without installing Xcode. If you'd like us to consider making that possible, please file an enhancement request using Feedback Assistant. Once you file the request, please post the FB number here. If you're not familiar with how to file enhancement requests, take a look at Bug Reporting: How and Why? Your second question is not a technical one, so I am unable to provide an answer. You may wish to discuss it with your legal counsel.
May ’24
Successful notarised Mac OS app : Unable to make an API request, retrieve json data and write to Excel
Hi there, I built a Mac OS desktop utility app that will make an API request, retrieve json data and write the data to an Excel file. This app was scripted in python 3.10, compiled with pyinstaller 4.10, codesigned with entitlements, hardened runtime and notarised successfully in Mojave 10.14.6. Every step was successful and without any errors. This app was tested in Mojave, Catalina, Big Sur and Monterey. In all 4 OS's, the notarised app worked perfectly. The issue seems to stem from running the app in an OS that is not logged in with my primary Apple ID. When tested in seperate Mojave and Catalina and Big Sur (Intel) machines that were logged in with different Apple IDs, the app isn't able to execute the API request, retrieve json data, and write to file. I'm running out of leads here but think it could be something to do with the entitlements in the entitlements.plist or something that I am unaware of such as additional permissions that are neccessary. These are the entitlements that I ad
2
0
963
Apr ’22
Unable to Obtain com.apple.managed.vpn.shared Entitlement
Hello, I am seeking guidance regarding the com.apple.managed.vpn.shared keychain access group entitlement for our iOS app, which is required to support managed VPN configurations distributed via MDM profiles. Background: Our app uses the Network Extension framework and requires access to VPN credentials stored in configuration profiles, which—according to Apple documentation and forum posts—necessitates the com.apple.managed.vpn.shared entitlement We have already enabled the standard Network Extension entitlements via the Apple Developer portal What I Have Tried: I referenced the advice from a past Apple DTS engineer in this forum post: https://developer.apple.com/forums/thread/67613 I have submitted multiple requests to Apple Developer Technical Support (DTS) over the past two months, clearly explaining our use case and referencing the official documentation as well as the above forum thread Unfortunately, I have either received no response or responses that do not address my request for th
2
0
132
Jul ’25
How to submit images in review process
I am trying to submit a new app for review. Part of the process requests that I submit images of the app in different formats: 5.5 iPhone, 12.5 iPad, etc. I used the Xcode simulator to create the required views then used Shift, Command, 4 and Space bar to capture the different image. When I tried to drag these images onto the page, a message told me that my images were the wrong size. I need from you is a step-by-step procedure as to how to generate the correct image for any one of the correct devices.
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1
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0
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1.3k
Activity
Nov ’21
Reply to Form of the valid phone number for apple support
The process is....use the Contact Us link below to request that they call you.See phone support hours
Topic: App & System Services SubTopic: General Tags:
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May ’19
Unable to Download AppleSeed Profile
When I attempt to download the 9.3 Beta throught the apple software program, I get the following error. An error occured while processing your request. Reference #171...The refrence number changes each time attempted.Thanks for your assistance with the Beta,wwb00
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1
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0
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669
Activity
Feb ’16
Reply to Apps Stuck in "In Review" Status - No Response from Apple
I recently received a termination notice for my Apple Developer Program membership, despite successfully having one app approved and providing requested information for another app. This termination came as a surprise after my app review requests were still under process. I would like to request more detailed information on the exact nature of the violations, as I am committed to resolving any issues that may have occurred. I believe this may be a misunderstanding or related to a specific action during the app submission process. Please provide further clarification on how I can proceed with this matter.
Replies
Boosts
Views
Activity
Oct ’25
Unable to build and run my app
After updating to Xcode 10, i am unable to build and run a big app (previously created with Xcode 9) because the build process stops and my MacBook Pro (mid 2014, 2,5 GHz Intel Core i7, 16 GB Ram) get panicked! The mouse disappears and i can't do nothing, just force restart my Mac with the power button. The problem just appears with this app, because it's big i guess. There are no warnings or errors and with Xcode 9 everything was ok! I'm unable to do a sysdiagnose because my Mac get panicked indeed...Any idea? Someone have my same problem? I want to send an update but i can't because of this BIG problem!
Replies
3
Boosts
0
Views
744
Activity
Nov ’18
Reply to Unable to observe Focus status changes from an Intents app extension
[quote='760536021, brettneese, /thread/760536, /profile/brettneese'] I am unable to trigger the logs in the INShareFocusStatusIntentHandling extension. [...] I am also unable to hit any breakpoints in the extension. [/quote] I just built this sample with Xcode 16 beta 4, and ran it on iOS 18 beta 4, and hit a breakpoint the intent extension. What you're running into here is that you are not attached to the correct process to see the logs, or hit those breakpoints. Debugging SiriKit intents requires you to think in terms of a multi-process architecture, which can be different than the standard debugging workflow when working on your main app. To setup a debug session correctly, using the Debug > Attach to Process by PID or Name menu is very helpful. The process name you're looking for will be the name of the extension target, which is IntentHandler for the sample code you cited. If you enter that into the dialog box, the debugger will wait for a process
Topic: App & System Services SubTopic: General Tags:
Replies
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Views
Activity
Jul ’24
Unabled compiler
Hello the community, how are you? Since few days, this messages displays as an error into my code: The compiler is unable to type-check this expression in reasonable time; try breaking up the expression into distinct sub-expressions Since all these days, I'm not able to solve this problem. My app is almost done and the code is good. But I don't find where the problem is from. Here's the block where the message appears: var body: some View { //The compiler is unable to type-check this expression in reasonable time; try breaking up the expression into distinct sub-expressions VStack { TextField(Search invoices..., text: $searchText) .padding(10) .background(Color.gray.opacity(0.1)) .cornerRadius(10) .padding(.horizontal) HStack { ForEach(BillFilter.allCases) { filter in Button(action: { selectedFilter = filter }) { Text(filter.rawValue) .padding() .background(selectedFilter == filter ? Color.accentColor : Color.gray.opacity(0.2)) .foregroundColor(selectedFilter == filter ? .white : .black) .co
Replies
2
Boosts
0
Views
161
Activity
May ’25
Unable to connect
As the title the push notification from our app (is in development) stop working. We tried with simple push example from ApnsPHP to avoid problems with our code but can not make it works:Fri, 20 May 2016 09:55:56 +0200 ApnsPHP[6921]: INFO: Trying ssl://gateway.sandbox.push.apple.com:2195... Fri, 20 May 2016 09:55:56 +0200 ApnsPHP[6921]: ERROR: Unable to connect to 'ssl://gateway.sandbox.push.apple.com:2195': (0) Fri, 20 May 2016 09:55:56 +0200 ApnsPHP[6921]: INFO: Retry to connect (1/3)... Fri, 20 May 2016 09:55:57 +0200 ApnsPHP[6921]: INFO: Trying ssl://gateway.sandbox.push.apple.com:2195... Fri, 20 May 2016 09:55:58 +0200 ApnsPHP[6921]: ERROR: Unable to connect to 'ssl://gateway.sandbox.push.apple.com:2195': (0) Fri, 20 May 2016 09:55:58 +0200 ApnsPHP[6921]: INFO: Retry to connect (2/3)... Fri, 20 May 2016 09:55:59 +0200 ApnsPHP[6921]: INFO: Trying ssl://gateway.sandbox.push.apple.com:2195... Fri, 20 May 2016 09:55:59 +0200 ApnsPHP[6921]: ERROR: Unable to connect to 'ssl://gateway
Replies
0
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0
Views
970
Activity
May ’16
Reply to Extremely offended by Inconsistent Review
We're sorry to hear about your frustration. You'll want to contact App Store - Support about the review process to discuss and reconcile your concerns. We're unable to provide App Store support on the developer forums.
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Activity
Feb ’25
We are currently experiencing processing issues. Build processing may be delayed.
AFter uploading build to itune i am getting that message:We are currently experiencing processing issues. Build processing may be delayed.can anyone tell about this message?
Replies
2
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0
Views
1.7k
Activity
Nov ’16
Reply to Integrate performance profiling in another application
There's no supported way for you to use Instruments without installing Xcode. If you'd like us to consider making that possible, please file an enhancement request using Feedback Assistant. Once you file the request, please post the FB number here. If you're not familiar with how to file enhancement requests, take a look at Bug Reporting: How and Why? Your second question is not a technical one, so I am unable to provide an answer. You may wish to discuss it with your legal counsel.
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Views
Activity
May ’24
Unable to download app frpm TestFlight
We are creating an app and app is uploaded on the TestFlight but it is not allowing to download from TestFlight. We are unable to connect to Apple Developer Support teams. Any one please guide us why it is showing error when we try to download from iPhone App store ( The requested App is not available or does not exist)
Replies
0
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0
Views
86
Activity
Feb ’26
Your enrollment is being processed
Our Developer account enrollment is pending nearly one year now. They have verified our account by several phone calls also. But the account shows as still being processed. There is no response from Apple support for any queries. We need to know if there is anything pending or any action needed from our side. Any help ?
Replies
1
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0
Views
518
Activity
Oct ’22
Successful notarised Mac OS app : Unable to make an API request, retrieve json data and write to Excel
Hi there, I built a Mac OS desktop utility app that will make an API request, retrieve json data and write the data to an Excel file. This app was scripted in python 3.10, compiled with pyinstaller 4.10, codesigned with entitlements, hardened runtime and notarised successfully in Mojave 10.14.6. Every step was successful and without any errors. This app was tested in Mojave, Catalina, Big Sur and Monterey. In all 4 OS's, the notarised app worked perfectly. The issue seems to stem from running the app in an OS that is not logged in with my primary Apple ID. When tested in seperate Mojave and Catalina and Big Sur (Intel) machines that were logged in with different Apple IDs, the app isn't able to execute the API request, retrieve json data, and write to file. I'm running out of leads here but think it could be something to do with the entitlements in the entitlements.plist or something that I am unaware of such as additional permissions that are neccessary. These are the entitlements that I ad
Replies
2
Boosts
0
Views
963
Activity
Apr ’22
Unable to Obtain com.apple.managed.vpn.shared Entitlement
Hello, I am seeking guidance regarding the com.apple.managed.vpn.shared keychain access group entitlement for our iOS app, which is required to support managed VPN configurations distributed via MDM profiles. Background: Our app uses the Network Extension framework and requires access to VPN credentials stored in configuration profiles, which—according to Apple documentation and forum posts—necessitates the com.apple.managed.vpn.shared entitlement We have already enabled the standard Network Extension entitlements via the Apple Developer portal What I Have Tried: I referenced the advice from a past Apple DTS engineer in this forum post: https://developer.apple.com/forums/thread/67613 I have submitted multiple requests to Apple Developer Technical Support (DTS) over the past two months, clearly explaining our use case and referencing the official documentation as well as the above forum thread Unfortunately, I have either received no response or responses that do not address my request for th
Replies
2
Boosts
0
Views
132
Activity
Jul ’25