Failing to publish an iOS app and displaying the issue below, as seen in the screenshot attached.
Accounts
RSS for tagHelp users access and manage their external accounts from within your app without requiring them to enter login credentials using Accounts.
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Hi Team,
We are waiting for my account to get verified as organization, I have been waiting since 2 months, Please help me with my enrollment, sharing the enrollment number
ID:WV8HMK6D44
I have already submitted the DUNS number and I got the email of verification pending for signing authority and I have shared the contact details as well but no verification have been received
Kindly help us in resolving the issue.
Hello,
I have created multiple accounts and tried to purchase the developer program without any success. I have contacted my bank every time and they ensured me that my cards are all working and that they never received a merchant request from Apple.
This issue has been going on for more than 3 months and the Apple support team keeps telling me that there is an issue with my payment methods and don't provide any other suggestions. Whenever I open a new ticket I have to wait 2 weeks just to hear again that apparently none of my payment methods are working although they work for everything else.
Did anybody else have a similar experience and have any suggestions on what I can do?
Hello all, my company has experienced an unusual issue with Apple Store Connect. We have a different account than the one I'm posting on here that already has been in existence for some time and has one app active in the App Store.
Four days ago the company's developer got blocked from the account for inserting the 2FA code too many times.
Since that point in time when I go to try and login to the same account (I have access to the email, password, phone number and devices associated to the account) I too get the same error message. The developer is based in Canada and I'm temporarily in Tunisia. (I'm a Canadian citizen and bought my devices in Canada)
When we go to reset the password it won't send a verification code to the phone because it says that codes have been attempted too many times.
When I go and get a code from the iPhone associated to the account the codes provided on the iPhone don't work. This may be because the iPhone is associated to a different personal email. (that also uses iCloud—so the phone number is associated to more than one Apple service)
When we go to try and contact customer support at App Store Connect it requires us to login to the account to be able to contact support. (But logging in is the issue)
Does anyone know what we can do at this point?
Thanks for any assistance or suggestions.
Andrew
I recently submitted a request to transfer my developer account over from individual to organization, but I don't see a place where I can check the status of this change. Is there a place where I can se a confirmation that this request is being processed? Also, how long should I expect to be waiting? Thanks.
Hello all,
I have a dev account that has an app still available on App Store. I never used this account anywhere else except Xcode to sign and submit app. But now my account was deactivated for no reason. I tried to call Apple Care but they said they cannot reactivate it and it may be a permanent decision. I still don't know why because they either didn't know the reason.
Now i need to update my app but I couldn't do without that account. Can anybody help me out if there is a way to update it with a different account?
I am highly appreciated if anyone can help me out as now I am so worried I would lose access to my app forever.
Thank you very much!
Hi,
I'm trying to enrol the Apple Developer Program. When I was brought to the Compliance Screening page, I selected to upload my passport and pressed the Submit button, but it still took me to the same page, I couldn't move forward.
I tried a lot of times, with different browsers, but the problem was still there.
Please help, thanks very much!
Karl
Hi,
I'm trying to login to Apple Developer page (https://developer.apple.com)and the page displays "We'll back soon" message. I have this issues more than 3 weeks. It's frustrating becuase the people of support don't give any explanation or solution regarding this error.
Please, can you help me with this issue. I have to update some applications to AppleStore but I can't do anything.
Hello all!
We have applied for a DUNS number through the Apple website. However, we were not approved for a DUNS number due to insufficient information provided: my number seems to be incorrect and/or email address is not directly related to my business.
My questions are how long until I have to reapply as the website suggests I already applied and can take up to 5 business days to get a response, and my other question is who can I respond to if the email stating my DUNS was denied but can not respond?
I've been trying to transfer account owner for weeks, and the feature is busted. When I press "Transfer", nothing happens. The button is just busted and doesn't cause anything to happen.
Hi,
we have a scenario like this:
my company have a Developer Program
our customer have an Enterprise Developer Program
The customer want to delegate us to develop, manage and deploy our custom app by adding a new Admin user on their account.
The question is: should we provide the our account owner's appleid, or we can provide another appleid (which is also configured as an admin on our account)?
Thanks in advance
Hi,
Anyone here dealt with delayed payment on Apple side based on "we are reviewing your account as there were some irregular activities"
We have reached to Apple Finance team via 'itspayment' email but unable to get any response over past 10 days other than one seemingly automated - "thanks for your patience - continue monitoring"
Holding up entire revenue of a month is catastrophic for small business like us. This had delayed payroll and vendors payment and we have NO WAY TO CALL or CONNECT with anyone on the apple side.
Curious to know if and what any one has done in this situation?
And what is a timeline that you experienced?
The lack of transparency and the treatments Apple Finance team has given developer partners is shameful.
Applied for Apple Developer Account 6 days ago. Received the order acknowledgment email from Apple saying: "Thank you for your order. Here is a summary of your order request, which will be processed within 2 business days. We will notify you when your items are ready". It is been more than 48 hours now, neither I have heard from them nor my Debit Card is charged with the amount of 99$. Can anyone help me understand what is going on? Why it is taking such a long time? Please help!!
After a while, Apple support still didn’t give an answer.
I have just enrolled with Apple Developer Program as an Individual. After purchase and payment steps are done I can login to developer.apple.com and I can see in the "Membership detail" it confirms my details.
Team ID: xxxxxxxxxxxxxx
Program: Apple Developer Program
Enrolled as: Individual
However when I try to login to appstoreconnect.apple.com/login it constantly fails with this error message
"To access App Store Connect, you must be an individual or team member in the Apple Developer Program, or invited by an individual to access their content in App Store Connect. I have Developer program on my account and my account enrolled as Organization."
In XCode, I logged in with same Apple ID, in account settings section. I see this details:
Team:
Role: Agent
Is there anything I missed that can help me to resolve this issue?
Thanks
How long should I need wait for apple developer enrollment program?
It has been more than two weeks since I submitted the enrollment.
I enrolled and payed for Apple developer program on 16 Jan, today is 25 Jan and I still haven't heard from apple, I also tried to reach out using "contact us" section and I opened a support case, they claimed they will response within two business days but that didn't happen...
It is also worth mentioning that I received an order acknowledgment email on the same day that I payed.
Hello,
I am seeking advice on integrating a feature in our iOS app related to user subscriptions and account upgrades. Our current setup allows users to upgrade their subscription to a premium account level exclusively through our website. The app, as it stands, does not support in-app account upgrades. However, we aim to offer advanced services within the app to users who have upgraded their accounts through the website.
I'm interested in understanding the guidelines and best practices to follow for this scenario to ensure compliance with App Store policies.
Any insights, experiences, or suggestions from the community would be greatly appreciated.
Thank you!
I'm owner of small company and registered developer account for this company before. Some years passed and I do not remember Apple ID I used for this. Any solution?
P.S. I sent message to support 3 days ago and still did not get any reply
Hi everyone,
I had a personal app store console account in back 2019 and the membership was expired after 12 months and now I have a registered business in India and want to publish our mobile app on iOS store for our users.
So, should I renew the old membership and can I change the developer name to business name as I don't want to show my personal name with the apps. Is it possible?
Can I transfer the ownership to the business email?
Can I rename the console account only?