When pushing the “ScheduleOSUpdate” command to a Supervised MDM enrolled iPad device, command fails with the following error. Available OS Update response <key>AvailableOSUpdates</key> <array> <dict> <key>AllowsInstallLater</key> <false/> <key>Build</key> <string>20G75</string> <key>DownloadSize</key> <integer>4456890240</integer> <key>HumanReadableName</key> <string>iOS 16</string> <key>InstallSize</key> <integer>467664896</integer> <key>IsCritical</key> <false/> <key>ProductKey</key> <string>iOSUpdate20G75</string> <key>ProductName</key> <string>iOS</string> <key>RestartRequired</key> <true/> <key>Version</key> <string>16.6</string> </dict> </array> <key>CommandUUID</key> <string>AvailableOSUpdates</string> <key>Status</key> <string>Acknowledged</string> ScheduleOSUpdate command <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>ScheduleOSUpdate</string> <key>Command</key> <dict> <key>RequestType</key> <string>ScheduleOSUpdate</string> <key>Updates</key> <array> <dict> <key>ProductKey</key> <string>iOSUpdate20G75</string> <key>InstallAction</key> <string>Default</string> <key>ProductVersion</key> <string>16.6</string> </dict> </array> </dict> </dict> </plist> ScheduleOSUpdate command response <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>AttemptOSUpdate</string> <key>Status</key> <string>Acknowledged</string> <key>UDID</key> <string>****</string> <key>UpdateResults</key> <array> <dict> <key>ErrorChain</key> <array> <dict> <key>ErrorCode</key> <integer>12057</integer> <key>ErrorDomain</key> <string>MCMDMErrorDomain</string> <key>LocalizedDescription</key> <string>The update failed to download.</string> <key>USEnglishDescription</key> <string>The update failed to download.</string> </dict> <dict> <key>ErrorCode</key> <integer>2202</integer> <key>ErrorDomain</key> <string>DeviceManagement.error</string> <key>LocalizedDescription</key> <string>A download failed.</string> </dict> <dict> <key>ErrorCode</key> <integer>31</integer> <key>ErrorDomain</key> <string>com.apple.softwareupdateservices.errors</string> <key>LocalizedDescription</key> <string>The operation couldn’t be completed. (com.apple.softwareupdateservices.errors error 31.)</string> </dict> </array> <key>InstallAction</key> <string>Error</string> <key>ProductKey</key> <string>iOSUpdate20G75</string> <key>Status</key> <string>DownloadFailed</string> </dict> </array> </dict> </plist> As seen in the AvailableOSUpdate response, this device is applicable for iOS 16 update but unable to update manually as well as via MDM. The device has the following message showing up, is there any relation between the MDM command failing and this message. This iPad device is currently running "12.1.4" OS version Kindly confirm the reason for this message and the reason for this failure via MDM. And also confirm if there are any restrictions to update to certain major OS versions from lower OS versions, if so kindly share any documentation available regarding this. 

We are not able to enable our enterprise safari extension by default at the time of installation. We would like to know if it is possible ? If Yes, what are the ways or can you point to the reference documentation for the same, where we can find the steps to deploy safari extension in the enterprise without user intervention.

The App Store overlay shows "Cannot connect to App Store" for apps distributed via Unlisted App Distribution. Does anyone know how to resolve this issue? In the console, it shows the following error: Failed to get LSApplicationRecord for <RBSLaunchRequest| xpcservice<com.apple.AppStore.ProductPageExtension([application<com.apple.ios.StoreKitUIService>:64011])>; "Launching extension com.apple.AppStore.ProductPageExtension(8B1648A9-8479-4F4F-A74E-D70BC7A24322) for host 64011"> with error Error Domain=NSOSStatusErrorDomain Code=-10814 "(null)" UserInfo={_LSLine=1538, _LSFunction=runEvaluator}

We have the following issues on a iPad enrolled as Shared iPad via MDM using Apple Business Manager (ABM) We are unable to use the mail app in Shared iPad. The following error message is shown “This iPad is restricted from creating mail accounts”. When checked from MDM whether any such account restriction was added, they was none added to this device. We are also unable to add accounts via Settings app as well. And also when checking the Shared iPad restriction documentation, mail app is not in the restricted list for Shared iPad https://support.apple.com/en-mt/guide/apple-school-manager/axm3a8bb0ab8/web Kindly let us know whether we can add mail accounts manually in Shared iPad device. OS Version : iPadOS 16.5

Problem Description: A App Store (VPP - B2B) app distributed to a device through MDM is not installing. The "InstalledApplicationList" response doesn't have the app in it. The "ManagedApplicationList" response has the app with status as "ManagedButUninstalled". But this cannot happen since there is a restriction - allowAppRemoval is set to false for this device which prevents the removal of installed apps in that device. This is applied before the app was distributed to MDM. Steps to reproduce: Enroll a device in MDM. Use restrictions payload[com.apple.applicationaccess] with a key "allowAppRemoval" set to "true". Distribute an app to device. Perform operations to fetch "InstalledApplicationList" and "ManagedApplicationList". Expected Result: The device should install the app successfully and ManagedApplicationList response should return "Managed" status for the app. Actual Result: The device doesn't install the app and "ManagedApplicationList" returns "ManagedButUninstalled" status. InstallApplication Response: <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>InstallApplication;Collection=899898</string> <key>Identifier</key> <string>pad.xxxx.ilD</string> <key>State</key> <string>Installing</string> <key>Status</key> <string>Acknowledged</string> <key>UDID</key> <string>000000-00000000-00000000</string> </dict> </plist> ManagedApplicationList Response: <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>ManagedApplicationList</string> <key>ManagedApplicationList</key> <dict> <key>com.manageengine.mdm.iosagent</key> <dict> <key>ExternalVersionIdentifier</key> <integer>857024336</integer> <key>HasConfiguration</key> <true/> <key>HasFeedback</key> <true/> <key>IsValidated</key> <true/> <key>ManagementFlags</key> <integer>5</integer> <key>Status</key> <string>Managed</string> </dict> <key>com.teamviewer.teamviewerQS</key> <dict> <key>ExternalVersionIdentifier</key> <integer>851678159</integer> <key>HasConfiguration</key> <false/> <key>HasFeedback</key> <false/> <key>IsValidated</key> <true/> <key>ManagementFlags</key> <integer>5</integer> <key>Status</key> <string>Managed</string> </dict> <key>pad.xxxx.ilD</key> <dict> <key>ExternalVersionIdentifier</key> <integer>857489710</integer> <key>HasConfiguration</key> <true/> <key>HasFeedback</key> <false/> <key>IsValidated</key> <false/> <key>ManagementFlags</key> <integer>5</integer> <key>Status</key> <string>ManagedButUninstalled</string> </dict> </dict> <key>Status</key> <string>Acknowledged</string> <key>UDID</key> <string>000000-00000000-00000000</string> </dict> </plist> Restrictions Response: <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>Restrictions</string> <key>GlobalRestrictions</key> <dict> <key>intersection</key> <dict> <key>autonomousSingleAppModePermittedAppIDs</key> <dict> <key>values</key> <array> <string>pad.xxxx.ilD</string> </array> </dict> <key>whitelistedAppBundleIDs</key> <dict> <key>values</key> <array> <string>pad.xxxx.ilD</string> <string>com.manageengine.mdm.iosagent</string> <string>com.teamviewer.teamviewerQS</string> </array> </dict> </dict> <key>restrictedBool</key> <dict> <key>allowAppRemoval</key> <dict> <key>value</key> <false/> </dict> </dict> <key>restrictedValue</key> <dict> <key>maxInactivity</key> <dict> <key>value</key> <integer>5</integer> </dict> </dict> <key>union</key> <dict> <key>blacklistedAppBundleIDs</key> <dict> <key>values</key> <array> <string>com.google.Drive</string> <string>com.apple.news</string> </array> </dict> </dict> </dict> <key>Status</key> <string>Acknowledged</string> <key>UDID</key> <string>000000-00000000-00000000</string> </dict> </plist>

We encountering an issue with HasUpdateAvailable Key is not updating in InstalledApplicationList when the newer app version is available for the device to update from App Store. Problem Description: When an App Store app or Custom app has a newer version released, the HasUpdateAvailable Key in Installed Application List is never updating. In InstalledApplicationList the HasUpdateAvailable value is False even when a newer app version is available to update. For Example, Google Slides app ( com.google.Slides ) was released a new version - 1.2023.22200 was on June 7, 2023. By checking the device, The InstalledApplicationList response on June 10. The hasUpdateAvailable key is False, Even though the app has an update available. <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>InstalledApplicationList</string> <key>InstalledApplicationList</key> <array> <dict> <key>AdHocCodeSigned</key> <false/> <key>AppStoreVendable</key> <true/> <key>BetaApp</key> <false/> <key>BundleSize</key> <integer>198696960</integer> <key>DeviceBasedVPP</key> <false/> <key>DynamicSize</key> <integer>143360</integer> <key>ExternalVersionIdentifier</key> <integer>857221931</integer> <key>HasUpdateAvailable</key> <false/> <key>Identifier</key> <string>com.google.Slides</string> <key>Installing</key> <false/> <key>IsAppClip</key> <false/> <key>IsValidated</key> <true/> <key>Name</key> <string>Slides</string> <key>ShortVersion</key> <string>1.2023.20201</string> <key>Version</key> <string>1.2023.20201</string> </dict> </array> <key>Status</key> <string>Acknowledged</string> <key>UDID</key> <string>00008020-XXXXXXXXXXXX</string> </dict> </plist> Note :- We are experiencing this issue in multiple OS version for most of the apps. All the devices which we tested are compatible with the latest app version

We are building an app that users with library cards would be able to have access our content of ebooks and audio books to borrow for a limited time. The users with these registered library card numbers sign in ( would not get charged by us ) search within the list of contents select the book and borrow it, book will be delivered and downloaded in their in app library After the borrowed expiry date, the content will be removed from their library. I am not sure if it's considered B2B2C or not as there's no transaction in-app. Is there a document that I can read on Apple T&Cs for this business model?

Hi Apple community, I am writing this regarding device based activation lock can enable on device which is in 30 days DEP provisional period. Within the DEP provisional period, I can remove the remote management on my device. So the device is considered to use as my personal device ,not organization owned. Since MDM device based activation lock can enable during this provisional period, The device no longer be referred to use as my personal device also . what is the use of that 30 days? Kindly educate us on this case to whether this an intended options or a bug. Thanks in Advance

Hello, while I can install VPP app on idevice with Apple Configurator, I can not find a way to do the same thing via cfgutil. Apple configurator registers device's serial number and installs app. While cfgutil only installs app and do not registers serial number. Does cfgutil support installing VPP apps?

I want to change my account status, i am owner and shareholder of LLC. But support said that i have to be cofounder. No ones have more rights in the company than me so i don’t understand what they want, anyone can help me with the case?

Issue Description: We tested App Store app update deployment in an iPad with OS version 16.4.1. We put the app AppLock mode in device using a MDM. Then we pushed a update for the app from MDM. The device didn't update the app but the command was successfully sent from MDM and device acknowledged it. When we removed the app from AppLock mode and closed it, the app updated instantly. For enterprise apps, we have observed that while pushing the app update to devices when it is in AppLock mode, the app closes automatically and the app updates and opens automatically in AppLock mode. But for app store apps this behavior is different like mentioned above. Also, if the app is not in AppLock mode and if the app update is pushed when the app is running in foreground, the device asks for update prompt. If we accept it, the app doesn't update automatically. If we close the app manually, then the app is updated instantly. Kindly educate us on this case on App Store App as to whether this an intended behavior or a bug.

I am representing a cPanel based web hosting provider having issues with images not loading through Apple Mail client on iOS/OSX in some cases; seems like something with a recent update as this is a new complaint and we haven't changed anything on our end. This issue is reproduceable on multiple customer and technician devices, including but not limited to Phone SE third gen 2022 iOS 16.5 Beta Mac (Ventura 13.3.1 (22E261)) iPhone iOS 16.4.1 All devices are running the latest available version of the Apple Mail app from the store. To reproduce the issue all we have to do is send an HTML message containing an image with a src tag to a location on our server, and the image won't load in Apple Mail. Other email clients work fine on the same device, and the user can visit the images directly using their web browser, and they load fine. On the device side, we have confirmed that we are not blocking remote content, and that Apples mail privacy features are disabled. Cellular connection or WIFI, does not matter. With testing, we've confirmed this is not related to the IP address, or SSL certificate directly and feel it has something to do with the HTTP headers or SSL cipher settings. This was determined as a result of an A/B test with the same VPS server, same network, same IP address, same images, the only difference was that during the first test, Apache is used and the images won't load at all, and during the second test Nginx is used in front of Apache as a reverse proxy, which allows the images to load normally. The exact same LetsEncrypt based SSL is used in both tests since it's the same underlying server with the only difference SSL wise being some different ciphers supported on Apache vs Nginx. We're still trying to work with the cPanel team to compare the HTTP headers and see if we can't find a specific function or flag causing the problem, but if anyone else has any suggestions we'd be thrilled to hear them as this issue is causing our clients grief.

How to contact apple and know why it got struck

Hi i am trying to migrate my account from individual to organization, i have already contacted apple and received the notification to migrate my account. I also have obtained D-U-N-S for my organization and have all the document. But when i enter my organization information and after entering the recaptcha on the page, the page refresh and ask for another recaptcha without showing any error sign whatsoever! I have already tried other browsers, cleared cache, using incognito mode but no luck so far... FYI: for anyone reading this this also disabled my APNs for my apps which in another word if your using services that requires APNs they will stop working until the migration ends! And now i face many criticisms of why my app is not authenticating with Phone Auth Services.

Hi, I'm trying to test this restriction on my iPhone. The help doc says allowUnpairedExternalBootToRecovery - allows devices to be booted into recovery by an unpaired device I understand that by default, I shouldn't be able to boot my iPhone into recovery from an unpaired device. So to test this, I did the following: Reset the Location and Privacy in my iPhone - so that all previously trusted devices get removed. Now when I connect my iPhone to Mac, it asks whether it should trust this mac and I chose "Don't Trust". I put my iPhone into recovery mode and connected it to Mac and from the mac, when I click restore/update, the device gets restored. iPhone version: 14.7.1 Please kindly bear with me. But I can't find any detailed doc explanation anywhere on the internet. A little explanation about what this restriction does and how to observe its behaviour would be of immense help. Thanks.

Hello! I have an App for sale in the App Store that can be purchased by anyone. I also need a way for a single payer to purchase and then distribute to a certain amount of users. For Example a Team Leader wants 5 members to use the app but he/she wants to purchase. How do we do this? (without having a small company sign up on a MAC for the business program) Also, how do comapanies that offer a service for a fee then give the app away for free? Thanks!

Apple App Store apps that are not purchased in ABM (Non VPP apps) fails while deployed to macOS and tvOS devices from MDM. Since, we can install apps directly from App Store of macOS and tvOS devices just like iOS devices, kindly help us understand why the non VPP apps fails when distributed to tvOS and macOS from devices.

I have received following email. When I try to renew my company Apple Enterprise Account. "To proceed with your membership renewal in the Apple Developer Enterprise Program, We must verify the number of current employees in your organization. Please upload relevant documentation to us." **My question is, What type of relevant documentation does apple expecting? ** Thanks

Can anyone please recommend a Free or Cheap simple accounting software package that meets the UK Government VAT requirements for a simple app? All I need is to record receipts from Apple and payments to suppliers. No Payroll.

How can a setup a Mac mini to run as a kiosk? Single app running And how to manage multiple Mac mini's in this mode? Setup and Update