Problem Description: A App Store (VPP - B2B) app distributed to a device through MDM is not installing. The "InstalledApplicationList" response doesn't have the app in it. The "ManagedApplicationList" response has the app with status as "ManagedButUninstalled". But this cannot happen since there is a restriction - allowAppRemoval is set to false for this device which prevents the removal of installed apps in that device. This is applied before the app was distributed to MDM. Steps to reproduce: Enroll a device in MDM. Use restrictions payload[com.apple.applicationaccess] with a key "allowAppRemoval" set to "true". Distribute an app to device. Perform operations to fetch "InstalledApplicationList" and "ManagedApplicationList". Expected Result: The device should install the app successfully and ManagedApplicationList response should return "Managed" status for the app. Actual Result: The device doesn't install the app and "ManagedApplicationList" returns "ManagedButUninstalled" status. InstallApplication Response: <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>InstallApplication;Collection=899898</string> <key>Identifier</key> <string>pad.xxxx.ilD</string> <key>State</key> <string>Installing</string> <key>Status</key> <string>Acknowledged</string> <key>UDID</key> <string>000000-00000000-00000000</string> </dict> </plist> ManagedApplicationList Response: <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>ManagedApplicationList</string> <key>ManagedApplicationList</key> <dict> <key>com.manageengine.mdm.iosagent</key> <dict> <key>ExternalVersionIdentifier</key> <integer>857024336</integer> <key>HasConfiguration</key> <true/> <key>HasFeedback</key> <true/> <key>IsValidated</key> <true/> <key>ManagementFlags</key> <integer>5</integer> <key>Status</key> <string>Managed</string> </dict> <key>com.teamviewer.teamviewerQS</key> <dict> <key>ExternalVersionIdentifier</key> <integer>851678159</integer> <key>HasConfiguration</key> <false/> <key>HasFeedback</key> <false/> <key>IsValidated</key> <true/> <key>ManagementFlags</key> <integer>5</integer> <key>Status</key> <string>Managed</string> </dict> <key>pad.xxxx.ilD</key> <dict> <key>ExternalVersionIdentifier</key> <integer>857489710</integer> <key>HasConfiguration</key> <true/> <key>HasFeedback</key> <false/> <key>IsValidated</key> <false/> <key>ManagementFlags</key> <integer>5</integer> <key>Status</key> <string>ManagedButUninstalled</string> </dict> </dict> <key>Status</key> <string>Acknowledged</string> <key>UDID</key> <string>000000-00000000-00000000</string> </dict> </plist> Restrictions Response: <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>Restrictions</string> <key>GlobalRestrictions</key> <dict> <key>intersection</key> <dict> <key>autonomousSingleAppModePermittedAppIDs</key> <dict> <key>values</key> <array> <string>pad.xxxx.ilD</string> </array> </dict> <key>whitelistedAppBundleIDs</key> <dict> <key>values</key> <array> <string>pad.xxxx.ilD</string> <string>com.manageengine.mdm.iosagent</string> <string>com.teamviewer.teamviewerQS</string> </array> </dict> </dict> <key>restrictedBool</key> <dict> <key>allowAppRemoval</key> <dict> <key>value</key> <false/> </dict> </dict> <key>restrictedValue</key> <dict> <key>maxInactivity</key> <dict> <key>value</key> <integer>5</integer> </dict> </dict> <key>union</key> <dict> <key>blacklistedAppBundleIDs</key> <dict> <key>values</key> <array> <string>com.google.Drive</string> <string>com.apple.news</string> </array> </dict> </dict> </dict> <key>Status</key> <string>Acknowledged</string> <key>UDID</key> <string>000000-00000000-00000000</string> </dict> </plist>

We encountering an issue with HasUpdateAvailable Key is not updating in InstalledApplicationList when the newer app version is available for the device to update from App Store. Problem Description: When an App Store app or Custom app has a newer version released, the HasUpdateAvailable Key in Installed Application List is never updating. In InstalledApplicationList the HasUpdateAvailable value is False even when a newer app version is available to update. For Example, Google Slides app ( com.google.Slides ) was released a new version - 1.2023.22200 was on June 7, 2023. By checking the device, The InstalledApplicationList response on June 10. The hasUpdateAvailable key is False, Even though the app has an update available. <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CommandUUID</key> <string>InstalledApplicationList</string> <key>InstalledApplicationList</key> <array> <dict> <key>AdHocCodeSigned</key> <false/> <key>AppStoreVendable</key> <true/> <key>BetaApp</key> <false/> <key>BundleSize</key> <integer>198696960</integer> <key>DeviceBasedVPP</key> <false/> <key>DynamicSize</key> <integer>143360</integer> <key>ExternalVersionIdentifier</key> <integer>857221931</integer> <key>HasUpdateAvailable</key> <false/> <key>Identifier</key> <string>com.google.Slides</string> <key>Installing</key> <false/> <key>IsAppClip</key> <false/> <key>IsValidated</key> <true/> <key>Name</key> <string>Slides</string> <key>ShortVersion</key> <string>1.2023.20201</string> <key>Version</key> <string>1.2023.20201</string> </dict> </array> <key>Status</key> <string>Acknowledged</string> <key>UDID</key> <string>00008020-XXXXXXXXXXXX</string> </dict> </plist> Note :- We are experiencing this issue in multiple OS version for most of the apps. All the devices which we tested are compatible with the latest app version

We are building an app that users with library cards would be able to have access our content of ebooks and audio books to borrow for a limited time. The users with these registered library card numbers sign in ( would not get charged by us ) search within the list of contents select the book and borrow it, book will be delivered and downloaded in their in app library After the borrowed expiry date, the content will be removed from their library. I am not sure if it's considered B2B2C or not as there's no transaction in-app. Is there a document that I can read on Apple T&Cs for this business model?

Hi Apple community, I am writing this regarding device based activation lock can enable on device which is in 30 days DEP provisional period. Within the DEP provisional period, I can remove the remote management on my device. So the device is considered to use as my personal device ,not organization owned. Since MDM device based activation lock can enable during this provisional period, The device no longer be referred to use as my personal device also . what is the use of that 30 days? Kindly educate us on this case to whether this an intended options or a bug. Thanks in Advance

Hello, while I can install VPP app on idevice with Apple Configurator, I can not find a way to do the same thing via cfgutil. Apple configurator registers device's serial number and installs app. While cfgutil only installs app and do not registers serial number. Does cfgutil support installing VPP apps?

I want to change my account status, i am owner and shareholder of LLC. But support said that i have to be cofounder. No ones have more rights in the company than me so i don’t understand what they want, anyone can help me with the case?

Issue Description: We tested App Store app update deployment in an iPad with OS version 16.4.1. We put the app AppLock mode in device using a MDM. Then we pushed a update for the app from MDM. The device didn't update the app but the command was successfully sent from MDM and device acknowledged it. When we removed the app from AppLock mode and closed it, the app updated instantly. For enterprise apps, we have observed that while pushing the app update to devices when it is in AppLock mode, the app closes automatically and the app updates and opens automatically in AppLock mode. But for app store apps this behavior is different like mentioned above. Also, if the app is not in AppLock mode and if the app update is pushed when the app is running in foreground, the device asks for update prompt. If we accept it, the app doesn't update automatically. If we close the app manually, then the app is updated instantly. Kindly educate us on this case on App Store App as to whether this an intended behavior or a bug.

I am representing a cPanel based web hosting provider having issues with images not loading through Apple Mail client on iOS/OSX in some cases; seems like something with a recent update as this is a new complaint and we haven't changed anything on our end. This issue is reproduceable on multiple customer and technician devices, including but not limited to Phone SE third gen 2022 iOS 16.5 Beta Mac (Ventura 13.3.1 (22E261)) iPhone iOS 16.4.1 All devices are running the latest available version of the Apple Mail app from the store. To reproduce the issue all we have to do is send an HTML message containing an image with a src tag to a location on our server, and the image won't load in Apple Mail. Other email clients work fine on the same device, and the user can visit the images directly using their web browser, and they load fine. On the device side, we have confirmed that we are not blocking remote content, and that Apples mail privacy features are disabled. Cellular connection or WIFI, does not matter. With testing, we've confirmed this is not related to the IP address, or SSL certificate directly and feel it has something to do with the HTTP headers or SSL cipher settings. This was determined as a result of an A/B test with the same VPS server, same network, same IP address, same images, the only difference was that during the first test, Apache is used and the images won't load at all, and during the second test Nginx is used in front of Apache as a reverse proxy, which allows the images to load normally. The exact same LetsEncrypt based SSL is used in both tests since it's the same underlying server with the only difference SSL wise being some different ciphers supported on Apache vs Nginx. We're still trying to work with the cPanel team to compare the HTTP headers and see if we can't find a specific function or flag causing the problem, but if anyone else has any suggestions we'd be thrilled to hear them as this issue is causing our clients grief.

How to contact apple and know why it got struck

Hi, I'm trying to test this restriction on my iPhone. The help doc says allowUnpairedExternalBootToRecovery - allows devices to be booted into recovery by an unpaired device I understand that by default, I shouldn't be able to boot my iPhone into recovery from an unpaired device. So to test this, I did the following: Reset the Location and Privacy in my iPhone - so that all previously trusted devices get removed. Now when I connect my iPhone to Mac, it asks whether it should trust this mac and I chose "Don't Trust". I put my iPhone into recovery mode and connected it to Mac and from the mac, when I click restore/update, the device gets restored. iPhone version: 14.7.1 Please kindly bear with me. But I can't find any detailed doc explanation anywhere on the internet. A little explanation about what this restriction does and how to observe its behaviour would be of immense help. Thanks.

Hello! I have an App for sale in the App Store that can be purchased by anyone. I also need a way for a single payer to purchase and then distribute to a certain amount of users. For Example a Team Leader wants 5 members to use the app but he/she wants to purchase. How do we do this? (without having a small company sign up on a MAC for the business program) Also, how do comapanies that offer a service for a fee then give the app away for free? Thanks!

Apple App Store apps that are not purchased in ABM (Non VPP apps) fails while deployed to macOS and tvOS devices from MDM. Since, we can install apps directly from App Store of macOS and tvOS devices just like iOS devices, kindly help us understand why the non VPP apps fails when distributed to tvOS and macOS from devices.

I have received following email. When I try to renew my company Apple Enterprise Account. "To proceed with your membership renewal in the Apple Developer Enterprise Program, We must verify the number of current employees in your organization. Please upload relevant documentation to us." **My question is, What type of relevant documentation does apple expecting? ** Thanks

Can anyone please recommend a Free or Cheap simple accounting software package that meets the UK Government VAT requirements for a simple app? All I need is to record receipts from Apple and payments to suppliers. No Payroll.

How can a setup a Mac mini to run as a kiosk? Single app running And how to manage multiple Mac mini's in this mode? Setup and Update

I would like to distribute whitelabel business to business apps to customers of my organisation. We used to be able to do this via the enterprise program of Apple, but they decided that we are no longer eligible for the enterprise program. We now have multiple existing B2B and MDM customers that are about to lose support from us. What can we do to support these customers and their apps and what are places where we can distribute these apps?

HI Faced with this problem, we are registered as an Apple developer account. In the process of legal authorization, when my supervisor clicks on the email from Apple, he needs to fill in the legal authorization form, but the url always jump to developer's home page. We have cleaned up the cache, using different country 'ip and safari chrome, and the result is the same. Someone can help us find a way to solve this problem or ask Apple to resend the form URL. Apple Support is too slow and we are looking for telephone support service.

Problem Description: We are associating 1000 devices to 25 apps using Associate Assets API - https://vpp.itunes.apple.com/mdm/v2/assets/associate We find the association completion state by two ways. Method 1: Using Event Status API - https://vpp.itunes.apple.com/mdm/v2/status We test the success state of event by continuously polling event status API - until it provides COMPLETE/FAILURE in eventStatus. For the above association, the time taken for event Status to give COMPLETE/FAILURE status for the above API is 30 seconds. Improvement Needed: A new type of notification type can be introduced so that on association event completion, the notification request could return the event status response to MDM server without the need to poll the Event Status API from MDM. Method 2: By Subscribing ASSET_MANAGEMENT notification On subscribing ASSET_MANAGEMENT notification in clientConfig API - https://vpp.itunes.apple.com/mdm/v2/client/config, the asset management notification request is enabled. "notificationTypes": [ "ASSET_MANAGEMENT" ] On performing the association, each notification request reaches the MDM server with response in batch of 100 devices per 1 app. Hence, more than 250 notifications requests(including duplicate requests) reaches the MDM server. This takes around 5 mins to complete provide the association results Improvement Needed: The 100 devices status per 1 app for one notification request could be increased to make lesser notification requests and hence improving the time to receive the association response. Hence, currently the Method 1 - using Event Status API provides the association completion response sooner than the Method 2 (Notifications). So, providing a notification type to subscribe for event Status could reduce the long time to provide all association response in ASSET_MANAGEMENT notification and eliminate the need to poll event status from MDM. Kindly consider this request.

in my company is less than 100 employees to renew apple enterprise licene apple recommend me to use apple unlisted distribution but I have question I can use specific login page (not allow user to register or use login with apple)? my old apps to use enterprise license can use unlist app distribution for my customer?