We had a number of personnel changes in our startup back in December. One of the people who left the company was our Chief Product Officer, and the account owner for our developer account. I have admin privileges but need to change the ownership to me so I can pay the renewal fee and conduct other tasks associated with account owner. Our prior employee cannot be reached. He has gone off-grid it seems and is not responding to our inquiries and pleas for help. Who can I speak/correspond with at Apple to get this account updated to reflect our new organization?

How to contact apple and know why it got struck

Hi, I'm trying to test this restriction on my iPhone. The help doc says allowUnpairedExternalBootToRecovery - allows devices to be booted into recovery by an unpaired device I understand that by default, I shouldn't be able to boot my iPhone into recovery from an unpaired device. So to test this, I did the following: Reset the Location and Privacy in my iPhone - so that all previously trusted devices get removed. Now when I connect my iPhone to Mac, it asks whether it should trust this mac and I chose "Don't Trust". I put my iPhone into recovery mode and connected it to Mac and from the mac, when I click restore/update, the device gets restored. iPhone version: 14.7.1 Please kindly bear with me. But I can't find any detailed doc explanation anywhere on the internet. A little explanation about what this restriction does and how to observe its behaviour would be of immense help. Thanks.

Hello! I have an App for sale in the App Store that can be purchased by anyone. I also need a way for a single payer to purchase and then distribute to a certain amount of users. For Example a Team Leader wants 5 members to use the app but he/she wants to purchase. How do we do this? (without having a small company sign up on a MAC for the business program) Also, how do comapanies that offer a service for a fee then give the app away for free? Thanks!

Apple App Store apps that are not purchased in ABM (Non VPP apps) fails while deployed to macOS and tvOS devices from MDM. Since, we can install apps directly from App Store of macOS and tvOS devices just like iOS devices, kindly help us understand why the non VPP apps fails when distributed to tvOS and macOS from devices.

I have received following email. When I try to renew my company Apple Enterprise Account. "To proceed with your membership renewal in the Apple Developer Enterprise Program, We must verify the number of current employees in your organization. Please upload relevant documentation to us." **My question is, What type of relevant documentation does apple expecting? ** Thanks

Can anyone please recommend a Free or Cheap simple accounting software package that meets the UK Government VAT requirements for a simple app? All I need is to record receipts from Apple and payments to suppliers. No Payroll.

How can a setup a Mac mini to run as a kiosk? Single app running And how to manage multiple Mac mini's in this mode? Setup and Update

I would like to distribute whitelabel business to business apps to customers of my organisation. We used to be able to do this via the enterprise program of Apple, but they decided that we are no longer eligible for the enterprise program. We now have multiple existing B2B and MDM customers that are about to lose support from us. What can we do to support these customers and their apps and what are places where we can distribute these apps?

HI Faced with this problem, we are registered as an Apple developer account. In the process of legal authorization, when my supervisor clicks on the email from Apple, he needs to fill in the legal authorization form, but the url always jump to developer's home page. We have cleaned up the cache, using different country 'ip and safari chrome, and the result is the same. Someone can help us find a way to solve this problem or ask Apple to resend the form URL. Apple Support is too slow and we are looking for telephone support service.

Problem Description: We are associating 1000 devices to 25 apps using Associate Assets API - https://vpp.itunes.apple.com/mdm/v2/assets/associate We find the association completion state by two ways. Method 1: Using Event Status API - https://vpp.itunes.apple.com/mdm/v2/status We test the success state of event by continuously polling event status API - until it provides COMPLETE/FAILURE in eventStatus. For the above association, the time taken for event Status to give COMPLETE/FAILURE status for the above API is 30 seconds. Improvement Needed: A new type of notification type can be introduced so that on association event completion, the notification request could return the event status response to MDM server without the need to poll the Event Status API from MDM. Method 2: By Subscribing ASSET_MANAGEMENT notification On subscribing ASSET_MANAGEMENT notification in clientConfig API - https://vpp.itunes.apple.com/mdm/v2/client/config, the asset management notification request is enabled. "notificationTypes": [ "ASSET_MANAGEMENT" ] On performing the association, each notification request reaches the MDM server with response in batch of 100 devices per 1 app. Hence, more than 250 notifications requests(including duplicate requests) reaches the MDM server. This takes around 5 mins to complete provide the association results Improvement Needed: The 100 devices status per 1 app for one notification request could be increased to make lesser notification requests and hence improving the time to receive the association response. Hence, currently the Method 1 - using Event Status API provides the association completion response sooner than the Method 2 (Notifications). So, providing a notification type to subscribe for event Status could reduce the long time to provide all association response in ASSET_MANAGEMENT notification and eliminate the need to poll event status from MDM. Kindly consider this request.

in my company is less than 100 employees to renew apple enterprise licene apple recommend me to use apple unlisted distribution but I have question I can use specific login page (not allow user to register or use login with apple)? my old apps to use enterprise license can use unlist app distribution for my customer?

I receive notifications that my developer Account will expire. But i cant add a credit card to my account. The Button leads me to appleid.apple.com where i have no option to enter card infos. Since then i have contacted the Developer Support per Email (developer[AT]email.apple.com) and got nothing back. After around two weeks i submited the Web Fomular on (https://developer.apple.com/support) where i got an case number 1 Week ago. On every support topic there is no Phone number to get a call with somebody. How do i get a credit cart in my account?

Hey there guys, Does anyone know why there are so many delays regarding Enrollment to the program as an Organization? We're waiting for Apple's call for business verification and it just won't come. We emailed them a few times waiting for any response or ETA - and got no response back. Any information would be helpful, Thanks, Asher.

Issue Description: The Get Assets VPP License Management API (both 1.0.0 & 2.0.0) should return the assets with the adamIds of Apps available in App Store. For some location tokens, from this API, we get adamIds that are not available in App Store. The contentMetaData API doesn't return any response for these adamIds and they are not B2B apps too. How can we identify if the adamIds are of the apps that are removed from App Store? Or are we missing anything here? Kindly help us with this case. Get Assets URL: https://vpp.itunes.apple.com/mdm/v2/assets

Hello everyone. We have so much trouble with Apple's validation process, although we do our best to review our copy the process is stuck. We are putting a lot of good will but we are getting rejected without any help on how to solve these problems to finally publish our app. Our app uses a Freemium model, that meens that it offers all the capabilities once the purchase IN APP is done. Companies and schools have contacted us because they would like to acquire the app but the massive deployment (in organizations) prohibits in-app purchase. So, it is NOT possible for schools and companies (with MDM fleet deployment) to subscribe to IN-APP purchases and use our product. Therefore, the only way to offer Photon to schools or businesses is to deploy a full version (without IN APP purchase) on the app store in an unregistered way, as explained in this video: https://developer.apple.com/videos/play/tech-talks/10892 We did it but the App Store validation process reject the app for "spam". We followed the video to create this unlisted version dedicated to these uses. If this is not the right way to do it, do you have any idea to solve this situation ? Thank you very much for your help Clément

Issue description: In iOS 15+ devices, the enterprise apps ask for update prompt when an update for the app is deployed from MDM even when screen is locked with passcode. The app is running on foreground but the screen is locked in with passcode. Previously, in older iOS versions like iOS 12.0, the enterprise apps will not ask for update prompt when an update is distributed from MDM if screen is locked with passcode(and app running in foreground). Is this an intended behavior or a bug? Kindly help us understand this case. Steps to reproduce. Enroll a iOS (15.0+) device in a MDM. Deploy a enterprise app to device successfully. Open the app in device and lock the screen. Make sure the device has passcode for lock Deploy an update for the same app from the MDM. Expected Result: The app should be installed automatically. Actual Result: The app asks for update prompt in device.

Is it possible to create 2 enterprise accounts per DUNS?

My product is a service where the subscription gives all users of their organisation access to some functions once they have a subscription on their organisation account. Currently my customers are required to register & pay outside of the app (without mentioning it in the app, as required by the review guidelines) but now I would like to offer the possibility of subscribing within the app as well. The problem: User A starts a subscription for their organisation, and then leaves the company having forgotten about it. Now, the other users of the organisation want to upgrade or cancel their subscription. According to the documentation, there is no way for me as the service provider to cancel a subscription for an apple account - meaning that I would have to let multiple subscriptions run for the same account and hope that the user will notice and cancel it somehow. Question 1: What is the recommended way to handle this? I have e-mailed apple developer support and I was directed to this forum. Question 2: Does this business case still require me to use IAP for my subscriptions, or is there some exemption that allows me to use my own purchasing mechanism within the app or direct the users to an external one?