Feedback Assistant

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Use Feedback Assistant to report issues and give suggestions about using Apple software and developing for Apple platforms.

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XCode Cloud xcodebuild archive timeout
For some time now XCode Cloud build keep failing with: The step invocation hit a user timeout. The xcodebuild archive invocation timed out. No activity has been detected on stdout, stderr or the result bundle in 30 minutes. This happens specifically on Asset catalogs processing. In my case the app has like 8K images, with most of them tagged via Apple's ODR system so only the assets user needs are loaded, but the associated build step still takes a lot of time, usually 90+ minutes. It was fine before the timeout got implemented. Is there any whay to raise the timeout for a specific project? As it stands now the XCode Cloud is useless for this project as it can't do what it was intended for.
2
1
1.2k
Apr ’24
Enrollment Termination and Refund Issue
Dear Apple Developer Community, I am writing to urgently address the termination of my program enrollment and the failure to receive a refund. Despite enrolling in the Apple Developer Program with anticipation, my enrollment was abruptly terminated without explanation. Despite multiple attempts to seek clarification, I have received no response regarding the reason for the termination. This lack of communication is deeply concerning and frustrating. Furthermore, I have yet to receive a refund for the fees paid upon enrollment. As a developer, I value transparent and equitable transactions, yet the current situation falls short of these standards. I request immediate assistance in resolving this matter. Specifically, I seek clarification on the grounds for the termination of my enrollment and prompt initiation of the refund process for the fees paid. Thank you for your urgent attention to this issue. Sincerely, Srivarshith Daladuli.
0
0
1k
Apr ’24
Sonoma CPU panic
panic(cpu 1 caller 0xfffffff017a8bf60): x86 CPU CATERR detected Debugger message: panic Memory ID: 0xff OS release type: User OS version: 21P3049 macOS version: 23D60 Kernel version: Darwin Kernel Version 23.3.0: Wed Dec 20 22:31:16 PST 2023; root:xnu-10002.81.5~10/RELEASE_ARM64_T8010 KernelCache UUID: 5055C553638BB2B9A72F9B074650402D Kernel UUID: 98C51133-18A2-37CC-8054-0C2A5A0CC992 Boot session UUID: 10AF6C85-ABD5-4EFC-B894-FCA5526A15B3 iBoot version: iBoot-10151.81.1 secure boot?: YES roots installed: 0 x86 EFI Boot State: 0xd x86 System State: 0x0 x86 Power State: 0x0 x86 Shutdown Cause: 0x5 x86 Previous Power Transitions: 0x10001000100 PCIeUp link state: 0x89473614 macOS kernel slide: 0xa400000 Paniclog version: 14 Kernel slide: 0x0000000011820000 Kernel text base: 0xfffffff018824000 mach_absolute_time: 0x11dabe93a329 Epoch Time: sec usec Boot : 0x65fa28af 0x00067d4f Sleep : 0x660be300 0x0005f658 Wake : 0x660be3c7 0x000e9358 Calendar: 0x660e9064 0x000acc96 Zone info: Zone map: 0xffffffddcf6fc000 - 0xffffffe3cf6fc000 . VM : 0xffffffddcf6fc000 - 0xffffffdeb5d60000 . RO : 0xffffffdeb5d60000 - 0xffffffdf02a2c000 . GEN0 : 0xffffffdf02a2c000 - 0xffffffdfe9090000 . GEN1 : 0xffffffdfe9090000 - 0xffffffe0cf6f4000 . GEN2 : 0xffffffe0cf6f4000 - 0xffffffe1b5d5c000 . GEN3 : 0xffffffe1b5d5c000 - 0xffffffe29c3c4000 . DATA : 0xffffffe29c3c4000 - 0xffffffe3cf6fc000 Metadata: 0xffffffe3d570c000 - 0xffffffe3d6f0c000 Bitmaps : 0xffffffe3d6f0c000 - 0xffffffe3d702c000 Extra : 0 - 0 TPIDRx_ELy = {1: 0xffffffdfe92a24e0 0: 0x0000000000000001 0ro: 0x0000000000000000 } CORE 0: PC=0xfffffff018a4f008, LR=0xfffffff018a4f008, FP=0xffffffeff4337ef0 CORE 1 is the one that panicked. Check the full backtrace for details. Compressor Info: 3% of compressed pages limit (OK) and 1% of segments limit (OK) with 0 swapfiles and OK swap space Panicked task 0xffffffe29c34b8c0: 0 pages, 227 threads: pid 0: kernel_task Panicked thread: 0xffffffdfe92a24e0, backtrace: 0xffffffeff437f6a0, tid: 406893 lr: 0xfffffff018a1ea90 fp: 0xffffffeff437f710 lr: 0xfffffff018b4d6f4 fp: 0xffffffeff437f780 lr: 0xfffffff018b4c728 fp: 0xffffffeff437f8a0 lr: 0xfffffff0189e1630 fp: 0xffffffeff437f8b0 lr: 0xfffffff018a1e4cc fp: 0xffffffeff437fc60 lr: 0xfffffff01909d030 fp: 0xffffffeff437fc80 lr: 0xfffffff017a8bf60 fp: 0xffffffeff437fcb0 lr: 0xfffffff017a72f40 fp: 0xffffffeff437fd10 lr: 0xfffffff017a79908 fp: 0xffffffeff437fd60 lr: 0xfffffff017a73978 fp: 0xffffffeff437fe00 lr: 0xfffffff017a727d0 fp: 0xffffffeff437fe30 lr: 0xfffffff018a74034 fp: 0xffffffeff437ff20 lr: 0xfffffff0189ec6c4 fp: 0x0000000000000000
1
0
1.2k
Apr ’24
SwiftUI & iOS 17: Large title scroll behaviour broken when presented as sheet
I noticed an issue with the large title scrolling behaviour when presenting a sheet containing some ScrollView (for example Form or a plain ScrollView) on iOS 17.x. To share and demonstrate this issue I prepared some sample code: https://github.com/tomstoermerdotcom/swiftui-issue-ios-17-large-title/ And to be honest I am not sure if this issue is already known.
1
0
986
Mar ’24
iPhone first? Or iMac first? Feedback Assistant is Broken Again (GRRR!!) and I have to reset my iCloud Pwd - which device should I change it on first? iPhone first? Or iMac first?
iPhone first? Or iMac first? Feedback Assistant is Broken Again (GRRR!!) and I have to reset my iCloud Pwd - which device should I change it on first? iPhone first? Or iMac first? Feedback Assistant is Broken Again (GRRR!!) and I have to reset my iCloud Pwd - which device should I change it on first? This is the question that led me to start this thread: Why is Apple forcing me to change my Appl… - Apple Community Apple is not 'forcing' me to, of course - although I have no choice - I can only recommend to everyone that they AVOID FEEDBACK ASSISTANT LIKE THE PLAGUE until some hack can be found to delete the utterly useless thing: every time I try to sign into it, it forces me to reset my pwd - and then refuses to recognise the freshly minted pwd - and I ABSOLUTELY GUARANTEE I have done this enough times to be certain that it is a Feedback Assistant fault - and a huge one - I'm on Sonoma 14.4 Public Beta. So, having done this utterly unnecessary dance at least fifteen times over the past couple of weeks, and been caught in #AnotherAppleGotcha time and time again (for example, reset pwd on iMac, then sign out of iCloud on iPhone, only to have my exact (copied and pasted) fresh pwd rejected by iPhone), I really would like to know the correct order to do this in - please, please, I'm on my knees here! Perhaps it would be easier to erase the hard disks on all my devices, reload from Time Machine or something - or start with a fresh, ****** Apple ID, and get the Geniuses at the Bar to transfer all my licenses . . . Only joking - but, come on Apple, you can do better than this! And, just by the by, why does the Apple Community website, when asking me to choose which of my (fifteen) Apple devices, offer me first on the list, three MICROSOFT PCs as possible subjects of this problem??? !!!! So - I've reset the pwd on the iMac - all cool after an NVRAM reset and a bit of grunting - but I now have an iPhone which is signed in on the old pwd - and I have updated the OS with an out-of-date pwd - should I sign out and sign in again? (Which, by the way, triggered mayhem last time I tried it) or just wait until some crucial moment like checking in at an airline terminal, only to find I'm locked out of my entire system again? Nobody knows. There's nothing - I've even search the smelliest corners of the DarkWeb - nothing at all . . .
0
0
810
Mar ’24
Payment problem & For 4 months the Apple Payment team has not responded to emails
Hello everyone For a year now my partner and I have been having problems receiving payment from Apple. For a whole year we have been writing letters to the mail and not getting a constructive and clear answer. For the last 4 months we have stopped receiving any answers at all. Can you tell me who has had problems with Apple ignoring our letters? What to do in such a case
0
0
743
Feb ’24
My experience with Technical Support - Total Disappointment
Recently, our team bumped into a crash that we cannot resolve. We looked for help everywhere. I asked people here on forums, team asked about 10 fellow developers and the question on SO was created. Nobody knows the reason for the crash, nobody can find a workaround. So, as the last resort, I called for Apple Technical Support (aka code-level support). I assumed that people there understand how things work under the hood. Considering that this service is limited (2 TSI per year, otherwise paid), I expected the quality to be high. In fact, it didn't help us to resolve the problem, and I was disappointed how irrelevant the provided support could be. TLDR: The dev didn't even open the test project! I described the memory crash with WidgetKit-based complication. I spend my time capturing video, finding watch logs on my iPhone and creating a sample project. I attached console output, stack traces and a couple of screenshots. I even provided a .watchface file, so they can reproduce the configuration. This together took about 6-8 hours of work. I explained what happens in detail: steps to reproduce, what I've tried. I asked the support to recommend me way to present only the specified complications. Then I submitted the issue and started to wait. It took them 1 week to responsd. I pointed my sight on the email with excitement, expecting to finally get the resolution. But what I found there was disappointing. The software engineer, Rico, quoted only a couple of sentences from my list. His letter contained only 4 lines of text (not including greetings and cheers). In the first line he recommended to use preprocessor macro to enable only necessary complications, which is nonsense. Of course we need to change complications dynamically, when the user selects them. I two next lines he recommends to use if statement in WidgetBundle to dynamically unlock the complications. I already knew that it isn't possible. Because, quote: "if statements in a WidgetBundleBuilder can only be used with #available clauses" @available(*, unavailable, message: "if statements in a WidgetBundleBuilder can only be used with #available clauses") public static func buildOptional<W>(_ widget: W?) where W : Widget The last line cancelled everything before, Rico said that this can't be done at runtime. Probably, he added that after reading the documentation, but forgot to edit his previous statements. I didn't give up completely. I decided to skip the design discussions and get the info that Rico could probably have, due to his access to the software. Why the extension using so much memory? I also asked him, if he was able to build the project and reproduce the bug. Another week passed. I'm sending a follow-up message. That worked, after another 3 days I got the response: Finally some useful information! Timeline and views are being archived to disk (all simultaneously), that's why the memory usage is so high. Basically, a widget design issue. But anyway, we have what we have. Then next line, he has written this: "Complications are deprecated". What? But wait, he thinks that we use ClockKit, and recommends migrating to WidgetKit. So Rico completely forgot that we discussed WidgetBundle and SwiftUI before 🤡 He honestly tells me that he didn't open the project. Why? Because "Complications are unlikely to be supported", he says. So he "forgot" WidgetKit on intention, this gave him an excuse to ignore the sample project. My time was invested for nothing! I believe there's no need in further conversation with Rico. I will provide the detailed feedback to the Apple. And I'm posting it publicly to make sure that Rico gets the attention he deserves. If you want to know more technical details about the issue, you can check the following links: https://stackoverflow.com/q/77855303/1746142 https://developer.apple.com/forums/thread/744726
1
1
1.3k
Feb ’24
Interoperability requests in the EU
There are several questions regaring the following guide about Interoperability requests in the EU. Will other developers be able to use all the APIs that have been created? For non-EU applications? If it's a private API, would there be a list of all the APIs that have been implemented to see who has which one? Will there be a difference in priority between feature requests submitted through Feedback Assistant and interoperability requests?
0
1
933
Feb ’24
help
salutare tuturor Ajutatima va rog cu o problema, am resetat iphoneul 13 pentru a elibera spatiul de stocare, dupa resetarea acestua cand vreau sal configurez, imi cere id ul si parola, am incerct sa le pun dar imi spune ca parola dau id ul este gresit, am incercat sa schimb parola, dar nu merge, nu pot face nimic acum, cum pot rezolva aceasta problema, nu am nici o metoda de recuperare a parolei
1
0
1k
Jan ’24
textEdit Tab issue
we can create multiple files in a single instance of TextEdit using tab feature. But we can't open multiple files in a single instance. (for example I want to open 4 files together, It open but with 4 different TextEdit window "Image-2") so switching from one file to another file is difficult. Issue: Unable to open multiple files together in TextEdit. Suggestion/Request: we should be able to open multiple files together in TextEdit. Please see the attached screenshot (image-1) from "Sublime text" file where we can open multiple files together. and (image-2) when we try to open multiple file with "TextEdit". Image-1 Image-2
2
0
949
Dec ’23
In Xcode Cloud the archiving process keeps failing due to time out.
Every time I the Xcode Cloud want to archive the project, after 30 minutes it says "The step invocation hit a user timeout. The xcodebuild archive invocation timed out. No activity has been detected on stdout, stderr or the result bundle in 30 minutes." I added a step before archiving to build the project and it was ok. Do you have any suggestions on why this keeps happening? It happens constantly to me.
2
1
2.5k
Dec ’23
How to actually enable the feedback assistant app??
This page talks about the Feedback Assistant app for developers, and how it's the preferred way to submit feedback. But I didn't see anything obvious about how to get it. So I look for it in the app store. Nothing.About 5 minutes of searching brings me back to a well-hidden sentence on that page saying that it's on the home screen if you have a Beta version installed, but you can enable it on the publicly released versions by "installing a beta profile".I have no idea what that means. I can find no info on the web or the searching the developer site about how to "install a beta profile". I find instructions for installing Beta versions of iOS, but don't see anything about how to get the app without actually installing a beta OS.I did find a (sketchy as F...) website called betaprofiles.com &amp;lt;--- (don't click) that downloads and tries to install software on my Mac. (To which I said 'ell no). Seems an opportunist noticed this gaping vacuum that Apple created and stepped in to "fill it". I wonder how many people have gotten malware because of this lack of documentation.Sorry, frustrated as heck.OK, finally stumbled on the instructions in a MacWorld article. I guess I've started downloading "the profile", it will supposedly notify me when it's finished downloading, but I can't confirm that's actually happening. And I still don't even know what a "profile" is or what will happen if I "install" it.Seriously, this info should be easier to find. Searching these terms should bring up an informative article on apple.com at the top of the results, not some shady (AFAICT) malware site, and the best info being on MacWorld.
12
2
15k
Dec ’23
Apple TV app for Windows 10
Hi, I am using the Apple TV application on a computer with Windows 10. For some time now I have had problems with playing video material. It often happens that there is a black screen in the background, there is sound playing and at some point the entire application freezes. only restarting the computer will help. I was looking for a solution on the Internet and found that many people had a similar problem. The second problem is that the video cannot be played at all, and video clips do not work in the Apple Music application. Only resetting the application helps. The attached video shows a problem with displaying subtitles embedded in the movie "An Apple Original", this problem does not occur in trailers, etc. This can be seen at the end of the trailer where the inscription "December 15 ", he just doesn't blink. I would like to point out that this effect does not occur when I watch it through the Chrome browser. I use the application because it is possible to download a movie/series to disk, which allows me to eliminate any overdubs and jams by streaming directly. From what you can see, both applications are in the beta, preview phase. Have any of you had similar problems? Where can I report it so that developers (I don't know if it's Apple or Microsoft) eliminate it? So when will both applications be released in their final version? https://photos.app.goo.gl/1zuyLS5KjGhSRHM87 Thank you in advance for your answer and help. Regards.
1
0
1.8k
Dec ’23
XCode Cloud xcodebuild archive timeout
For some time now XCode Cloud build keep failing with: The step invocation hit a user timeout. The xcodebuild archive invocation timed out. No activity has been detected on stdout, stderr or the result bundle in 30 minutes. This happens specifically on Asset catalogs processing. In my case the app has like 8K images, with most of them tagged via Apple's ODR system so only the assets user needs are loaded, but the associated build step still takes a lot of time, usually 90+ minutes. It was fine before the timeout got implemented. Is there any whay to raise the timeout for a specific project? As it stands now the XCode Cloud is useless for this project as it can't do what it was intended for.
Replies
2
Boosts
1
Views
1.2k
Activity
Apr ’24
Enrollment Termination and Refund Issue
Dear Apple Developer Community, I am writing to urgently address the termination of my program enrollment and the failure to receive a refund. Despite enrolling in the Apple Developer Program with anticipation, my enrollment was abruptly terminated without explanation. Despite multiple attempts to seek clarification, I have received no response regarding the reason for the termination. This lack of communication is deeply concerning and frustrating. Furthermore, I have yet to receive a refund for the fees paid upon enrollment. As a developer, I value transparent and equitable transactions, yet the current situation falls short of these standards. I request immediate assistance in resolving this matter. Specifically, I seek clarification on the grounds for the termination of my enrollment and prompt initiation of the refund process for the fees paid. Thank you for your urgent attention to this issue. Sincerely, Srivarshith Daladuli.
Replies
0
Boosts
0
Views
1k
Activity
Apr ’24
Error 1110
Hello everyone, My iPhone has still not working for 3 months because of Error 1110. I hope the Apple software team can see this message and support us in fixing this issue soon, we lost our data and in this way, most people will not trust iPhones again if they can't find any fix even if this fix is by charge. Thank you. #1110 #error1110
Replies
1
Boosts
0
Views
1.7k
Activity
Apr ’24
Sonoma CPU panic
panic(cpu 1 caller 0xfffffff017a8bf60): x86 CPU CATERR detected Debugger message: panic Memory ID: 0xff OS release type: User OS version: 21P3049 macOS version: 23D60 Kernel version: Darwin Kernel Version 23.3.0: Wed Dec 20 22:31:16 PST 2023; root:xnu-10002.81.5~10/RELEASE_ARM64_T8010 KernelCache UUID: 5055C553638BB2B9A72F9B074650402D Kernel UUID: 98C51133-18A2-37CC-8054-0C2A5A0CC992 Boot session UUID: 10AF6C85-ABD5-4EFC-B894-FCA5526A15B3 iBoot version: iBoot-10151.81.1 secure boot?: YES roots installed: 0 x86 EFI Boot State: 0xd x86 System State: 0x0 x86 Power State: 0x0 x86 Shutdown Cause: 0x5 x86 Previous Power Transitions: 0x10001000100 PCIeUp link state: 0x89473614 macOS kernel slide: 0xa400000 Paniclog version: 14 Kernel slide: 0x0000000011820000 Kernel text base: 0xfffffff018824000 mach_absolute_time: 0x11dabe93a329 Epoch Time: sec usec Boot : 0x65fa28af 0x00067d4f Sleep : 0x660be300 0x0005f658 Wake : 0x660be3c7 0x000e9358 Calendar: 0x660e9064 0x000acc96 Zone info: Zone map: 0xffffffddcf6fc000 - 0xffffffe3cf6fc000 . VM : 0xffffffddcf6fc000 - 0xffffffdeb5d60000 . RO : 0xffffffdeb5d60000 - 0xffffffdf02a2c000 . GEN0 : 0xffffffdf02a2c000 - 0xffffffdfe9090000 . GEN1 : 0xffffffdfe9090000 - 0xffffffe0cf6f4000 . GEN2 : 0xffffffe0cf6f4000 - 0xffffffe1b5d5c000 . GEN3 : 0xffffffe1b5d5c000 - 0xffffffe29c3c4000 . DATA : 0xffffffe29c3c4000 - 0xffffffe3cf6fc000 Metadata: 0xffffffe3d570c000 - 0xffffffe3d6f0c000 Bitmaps : 0xffffffe3d6f0c000 - 0xffffffe3d702c000 Extra : 0 - 0 TPIDRx_ELy = {1: 0xffffffdfe92a24e0 0: 0x0000000000000001 0ro: 0x0000000000000000 } CORE 0: PC=0xfffffff018a4f008, LR=0xfffffff018a4f008, FP=0xffffffeff4337ef0 CORE 1 is the one that panicked. Check the full backtrace for details. Compressor Info: 3% of compressed pages limit (OK) and 1% of segments limit (OK) with 0 swapfiles and OK swap space Panicked task 0xffffffe29c34b8c0: 0 pages, 227 threads: pid 0: kernel_task Panicked thread: 0xffffffdfe92a24e0, backtrace: 0xffffffeff437f6a0, tid: 406893 lr: 0xfffffff018a1ea90 fp: 0xffffffeff437f710 lr: 0xfffffff018b4d6f4 fp: 0xffffffeff437f780 lr: 0xfffffff018b4c728 fp: 0xffffffeff437f8a0 lr: 0xfffffff0189e1630 fp: 0xffffffeff437f8b0 lr: 0xfffffff018a1e4cc fp: 0xffffffeff437fc60 lr: 0xfffffff01909d030 fp: 0xffffffeff437fc80 lr: 0xfffffff017a8bf60 fp: 0xffffffeff437fcb0 lr: 0xfffffff017a72f40 fp: 0xffffffeff437fd10 lr: 0xfffffff017a79908 fp: 0xffffffeff437fd60 lr: 0xfffffff017a73978 fp: 0xffffffeff437fe00 lr: 0xfffffff017a727d0 fp: 0xffffffeff437fe30 lr: 0xfffffff018a74034 fp: 0xffffffeff437ff20 lr: 0xfffffff0189ec6c4 fp: 0x0000000000000000
Replies
1
Boosts
0
Views
1.2k
Activity
Apr ’24
SwiftUI & iOS 17: Large title scroll behaviour broken when presented as sheet
I noticed an issue with the large title scrolling behaviour when presenting a sheet containing some ScrollView (for example Form or a plain ScrollView) on iOS 17.x. To share and demonstrate this issue I prepared some sample code: https://github.com/tomstoermerdotcom/swiftui-issue-ios-17-large-title/ And to be honest I am not sure if this issue is already known.
Replies
1
Boosts
0
Views
986
Activity
Mar ’24
iPhone first? Or iMac first? Feedback Assistant is Broken Again (GRRR!!) and I have to reset my iCloud Pwd - which device should I change it on first? iPhone first? Or iMac first?
iPhone first? Or iMac first? Feedback Assistant is Broken Again (GRRR!!) and I have to reset my iCloud Pwd - which device should I change it on first? iPhone first? Or iMac first? Feedback Assistant is Broken Again (GRRR!!) and I have to reset my iCloud Pwd - which device should I change it on first? This is the question that led me to start this thread: Why is Apple forcing me to change my Appl… - Apple Community Apple is not 'forcing' me to, of course - although I have no choice - I can only recommend to everyone that they AVOID FEEDBACK ASSISTANT LIKE THE PLAGUE until some hack can be found to delete the utterly useless thing: every time I try to sign into it, it forces me to reset my pwd - and then refuses to recognise the freshly minted pwd - and I ABSOLUTELY GUARANTEE I have done this enough times to be certain that it is a Feedback Assistant fault - and a huge one - I'm on Sonoma 14.4 Public Beta. So, having done this utterly unnecessary dance at least fifteen times over the past couple of weeks, and been caught in #AnotherAppleGotcha time and time again (for example, reset pwd on iMac, then sign out of iCloud on iPhone, only to have my exact (copied and pasted) fresh pwd rejected by iPhone), I really would like to know the correct order to do this in - please, please, I'm on my knees here! Perhaps it would be easier to erase the hard disks on all my devices, reload from Time Machine or something - or start with a fresh, ****** Apple ID, and get the Geniuses at the Bar to transfer all my licenses . . . Only joking - but, come on Apple, you can do better than this! And, just by the by, why does the Apple Community website, when asking me to choose which of my (fifteen) Apple devices, offer me first on the list, three MICROSOFT PCs as possible subjects of this problem??? !!!! So - I've reset the pwd on the iMac - all cool after an NVRAM reset and a bit of grunting - but I now have an iPhone which is signed in on the old pwd - and I have updated the OS with an out-of-date pwd - should I sign out and sign in again? (Which, by the way, triggered mayhem last time I tried it) or just wait until some crucial moment like checking in at an airline terminal, only to find I'm locked out of my entire system again? Nobody knows. There's nothing - I've even search the smelliest corners of the DarkWeb - nothing at all . . .
Replies
0
Boosts
0
Views
810
Activity
Mar ’24
Payment problem & For 4 months the Apple Payment team has not responded to emails
Hello everyone For a year now my partner and I have been having problems receiving payment from Apple. For a whole year we have been writing letters to the mail and not getting a constructive and clear answer. For the last 4 months we have stopped receiving any answers at all. Can you tell me who has had problems with Apple ignoring our letters? What to do in such a case
Replies
0
Boosts
0
Views
743
Activity
Feb ’24
My experience with Technical Support - Total Disappointment
Recently, our team bumped into a crash that we cannot resolve. We looked for help everywhere. I asked people here on forums, team asked about 10 fellow developers and the question on SO was created. Nobody knows the reason for the crash, nobody can find a workaround. So, as the last resort, I called for Apple Technical Support (aka code-level support). I assumed that people there understand how things work under the hood. Considering that this service is limited (2 TSI per year, otherwise paid), I expected the quality to be high. In fact, it didn't help us to resolve the problem, and I was disappointed how irrelevant the provided support could be. TLDR: The dev didn't even open the test project! I described the memory crash with WidgetKit-based complication. I spend my time capturing video, finding watch logs on my iPhone and creating a sample project. I attached console output, stack traces and a couple of screenshots. I even provided a .watchface file, so they can reproduce the configuration. This together took about 6-8 hours of work. I explained what happens in detail: steps to reproduce, what I've tried. I asked the support to recommend me way to present only the specified complications. Then I submitted the issue and started to wait. It took them 1 week to responsd. I pointed my sight on the email with excitement, expecting to finally get the resolution. But what I found there was disappointing. The software engineer, Rico, quoted only a couple of sentences from my list. His letter contained only 4 lines of text (not including greetings and cheers). In the first line he recommended to use preprocessor macro to enable only necessary complications, which is nonsense. Of course we need to change complications dynamically, when the user selects them. I two next lines he recommends to use if statement in WidgetBundle to dynamically unlock the complications. I already knew that it isn't possible. Because, quote: "if statements in a WidgetBundleBuilder can only be used with #available clauses" @available(*, unavailable, message: "if statements in a WidgetBundleBuilder can only be used with #available clauses") public static func buildOptional<W>(_ widget: W?) where W : Widget The last line cancelled everything before, Rico said that this can't be done at runtime. Probably, he added that after reading the documentation, but forgot to edit his previous statements. I didn't give up completely. I decided to skip the design discussions and get the info that Rico could probably have, due to his access to the software. Why the extension using so much memory? I also asked him, if he was able to build the project and reproduce the bug. Another week passed. I'm sending a follow-up message. That worked, after another 3 days I got the response: Finally some useful information! Timeline and views are being archived to disk (all simultaneously), that's why the memory usage is so high. Basically, a widget design issue. But anyway, we have what we have. Then next line, he has written this: "Complications are deprecated". What? But wait, he thinks that we use ClockKit, and recommends migrating to WidgetKit. So Rico completely forgot that we discussed WidgetBundle and SwiftUI before 🤡 He honestly tells me that he didn't open the project. Why? Because "Complications are unlikely to be supported", he says. So he "forgot" WidgetKit on intention, this gave him an excuse to ignore the sample project. My time was invested for nothing! I believe there's no need in further conversation with Rico. I will provide the detailed feedback to the Apple. And I'm posting it publicly to make sure that Rico gets the attention he deserves. If you want to know more technical details about the issue, you can check the following links: https://stackoverflow.com/q/77855303/1746142 https://developer.apple.com/forums/thread/744726
Replies
1
Boosts
1
Views
1.3k
Activity
Feb ’24
Interoperability requests in the EU
There are several questions regaring the following guide about Interoperability requests in the EU. Will other developers be able to use all the APIs that have been created? For non-EU applications? If it's a private API, would there be a list of all the APIs that have been implemented to see who has which one? Will there be a difference in priority between feature requests submitted through Feedback Assistant and interoperability requests?
Replies
0
Boosts
1
Views
933
Activity
Feb ’24
help
salutare tuturor Ajutatima va rog cu o problema, am resetat iphoneul 13 pentru a elibera spatiul de stocare, dupa resetarea acestua cand vreau sal configurez, imi cere id ul si parola, am incerct sa le pun dar imi spune ca parola dau id ul este gresit, am incercat sa schimb parola, dar nu merge, nu pot face nimic acum, cum pot rezolva aceasta problema, nu am nici o metoda de recuperare a parolei
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1
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1k
Activity
Jan ’24
textEdit Tab issue
we can create multiple files in a single instance of TextEdit using tab feature. But we can't open multiple files in a single instance. (for example I want to open 4 files together, It open but with 4 different TextEdit window "Image-2") so switching from one file to another file is difficult. Issue: Unable to open multiple files together in TextEdit. Suggestion/Request: we should be able to open multiple files together in TextEdit. Please see the attached screenshot (image-1) from "Sublime text" file where we can open multiple files together. and (image-2) when we try to open multiple file with "TextEdit". Image-1 Image-2
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2
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949
Activity
Dec ’23
In Xcode Cloud the archiving process keeps failing due to time out.
Every time I the Xcode Cloud want to archive the project, after 30 minutes it says "The step invocation hit a user timeout. The xcodebuild archive invocation timed out. No activity has been detected on stdout, stderr or the result bundle in 30 minutes." I added a step before archiving to build the project and it was ok. Do you have any suggestions on why this keeps happening? It happens constantly to me.
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2
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1
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2.5k
Activity
Dec ’23
How to actually enable the feedback assistant app??
This page talks about the Feedback Assistant app for developers, and how it's the preferred way to submit feedback. But I didn't see anything obvious about how to get it. So I look for it in the app store. Nothing.About 5 minutes of searching brings me back to a well-hidden sentence on that page saying that it's on the home screen if you have a Beta version installed, but you can enable it on the publicly released versions by "installing a beta profile".I have no idea what that means. I can find no info on the web or the searching the developer site about how to "install a beta profile". I find instructions for installing Beta versions of iOS, but don't see anything about how to get the app without actually installing a beta OS.I did find a (sketchy as F...) website called betaprofiles.com &amp;lt;--- (don't click) that downloads and tries to install software on my Mac. (To which I said 'ell no). Seems an opportunist noticed this gaping vacuum that Apple created and stepped in to "fill it". I wonder how many people have gotten malware because of this lack of documentation.Sorry, frustrated as heck.OK, finally stumbled on the instructions in a MacWorld article. I guess I've started downloading "the profile", it will supposedly notify me when it's finished downloading, but I can't confirm that's actually happening. And I still don't even know what a "profile" is or what will happen if I "install" it.Seriously, this info should be easier to find. Searching these terms should bring up an informative article on apple.com at the top of the results, not some shady (AFAICT) malware site, and the best info being on MacWorld.
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12
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2
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15k
Activity
Dec ’23
Apple TV app for Windows 10
Hi, I am using the Apple TV application on a computer with Windows 10. For some time now I have had problems with playing video material. It often happens that there is a black screen in the background, there is sound playing and at some point the entire application freezes. only restarting the computer will help. I was looking for a solution on the Internet and found that many people had a similar problem. The second problem is that the video cannot be played at all, and video clips do not work in the Apple Music application. Only resetting the application helps. The attached video shows a problem with displaying subtitles embedded in the movie "An Apple Original", this problem does not occur in trailers, etc. This can be seen at the end of the trailer where the inscription "December 15 ", he just doesn't blink. I would like to point out that this effect does not occur when I watch it through the Chrome browser. I use the application because it is possible to download a movie/series to disk, which allows me to eliminate any overdubs and jams by streaming directly. From what you can see, both applications are in the beta, preview phase. Have any of you had similar problems? Where can I report it so that developers (I don't know if it's Apple or Microsoft) eliminate it? So when will both applications be released in their final version? https://photos.app.goo.gl/1zuyLS5KjGhSRHM87 Thank you in advance for your answer and help. Regards.
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1
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1.8k
Activity
Dec ’23