Hi, One of my application doesn't get rating updates on AppStore. On https://appstoreconnect.apple.com/ Ratings and Reviews page I see that app got 19 Ratings with average 3.8 out of 5. But on AppStore it just have 5 ratings with average 3.4 out of 5. See attached screenshots: AppStore: AppStore Connect: . Please help me to figure out with this issue and hope we can fix rating on AppStore page accordingly to AppStore Connect. Thanks, Alex

Hi, I encounter problems after updating macOS to Sequoia 15.5 with plugins loaded with dlopen and dlsym. $ file /Applications/com.gsequencer.GSequencer.app/Contents/Plugins/ladspa/cmt.dylib /Applications/com.gsequencer.GSequencer.app/Contents/Plugins/ladspa/cmt.dylib: Mach-O universal binary with 2 architectures: [x86_64:Mach-O 64-bit bundle x86_64] [arm64:Mach-O 64-bit bundle arm64] /Applications/com.gsequencer.GSequencer.app/Contents/Plugins/ladspa/cmt.dylib (for architecture x86_64): Mach-O 64-bit bundle x86_64 /Applications/com.gsequencer.GSequencer.app/Contents/Plugins/ladspa/cmt.dylib (for architecture arm64): Mach-O 64-bit bundle arm64 I am currently investigating what goes wrong. My application runs in a sandboxed environment.

Since some time now, when users try to buy my App on the Mac App Store or want to start the trial, the system dialog to confirm the purchase is not working correctly. The dialog is sticking to the upper border of the screen behind the menubar and can‘t be moved. And - this is the real problem - users can not confirm the purchase, because the button (or Touch ID field) is not shown. Only the cancel button is there and clickable. Usually (where the arrow points) there is the Touch ID symbol, the password field or purchase button. Any ideas?

@Quinn, The application which is not made with Xcode, has a provision profile, but App Store Connect says "Not Available for Testing". My Googlefu appears weak as I can't seem to figure out why this is, except that it mentions you need to be using Xcode 13 or newer. Am guessing Xcode is adding some meta data to the Info.plist file which TestFlight requires. Is it possible to know which keys and values are required to satisfy TestFlight? If it's not plist keys, is there something else that's needed, that can be shared? We can do this privately if desired.

I'm an indie developer. My latest minor update for my game which has been on the Mac App Store for 13 years and which has spent time at #1 on the download charts just started getting rejected for the following reason: Guideline 2.5.2 - Performance - Software Requirements The app installed or launched executable code. Specifically, the app uses the itms-services URL scheme to install an app. However my app is certainly not installing any apps and to the best of my knowlege it is not using any itms/itunes/etc. type URLs in any way, so I can't figure out what would be triggering this claim. Inquiries as to what app I am supposedly installing or what URL I am supposedly using have yielded 'no further information can be provided'. Has anyone run into something similar? Any ideas on obscure scenarios that could trigger this particular rejection? Or any advice on what one should do in my situation? I feel a bit stuck. Has anyone had luck with the appeal process for this sort of thing (to at least get more information)?

I have a very embarrassing problem. that I can't transfer my macOS app to another account. and above is wrong picture. I already tried to delete the apps group. but it doesn't work. this transfer is very important for our team. if anyone can tell me how to do, I will be very grateful.

Hello, I hope to find out more about how AppTransaction works on macOS, specifically about its internet connection requirements: if I use this to validate that the app is a legit purchase from the Mac App Store, I would not want it to have an always-on requirement just to validate. Does AppTransaction require the user to always be online for AppTransaction.shared ? When an app is downloaded from the Mac App Store, is the data needed for AppTransaction automatically embedded during that download, or is that data downloaded upon first launch of the app, therefore requiring an internet connection at launch time? Once the data/receipt has been downloaded by AppTransaction, is it cached until the app's next update, or is it cleared at some time during the version's life and needs to be re-downloaded, therefore requiring an internet connection at launch? Where is that receipt/data stored? Also, if you don't mind me sneaking in this non-related but sort of related question, in terms of receipt validation: Does macOS Sequoia's MAC address rotation feature affect receipt validation in any way when using IOKit? Thank you kindly, – Matthias

Originally I thought this was shown by the OS after finishTransaction was called but it seems to be happening earlier, like when the transaction status changes to SKPaymentTransactionStatePurchased correct?

I have a new, unreleased app in App Store Connect. The Mac app icon is a rounded rect with transparent border. For some reason, the "Included Assets App Icon" has a black background in App Store Connect. The black background also appears in the TestFlight app. The issue doesn't appear to be specific to the new app's icon, because I tried uploading a build with another icon, from an already released Mac app, and App Store Connect also gave that a black background. The app icon displays correct at runtime on macOS. The black background is a phenomenon only of App Store Connect and TestFlight. My theory is that App Store Connect is confused and still treating the app icon as if it were iOS rather than Mac. During development, the app has gone through a transition: first it was iOS on Mac, then it was Catalyst, and now finally it's AppKit. If the App Store Connect record for the app has some kind of iOS or Catalyst flag, I have no idea how to reset the flag. Has anyone else experienced this issue?

Hello, We're attempting to validate our application archive through Xcode but the application is crashing during the validate step and we're not sure why. Platform: macOS 15.1 Arch: arm64 We've confirmed that our developer agreements are up to date (a suggestion made by other posts on these forums). Other suggestions have been to downgrade Xcode but we're hoping there's another explanation. The application is quite complex - many libraries and framework - but executes as expected during development and testing. Crash Report Any insight into this error would be appreciated. We're sure it's something wrong with our plist or archive structure but the crash is limiting our ability to debug.

Hi, I recently created Peek Transit, and I was wondering why my app shows "Not Compatible With This Device" on the Mac App Store. In Xcode, I tested my app both for the "Design for IPad" and "Catalyst" options on my mac, and In both cases it worked as expected with no errors or warnings. In the App Store Connect, I have checked the "Make Available on MacOS" box and selected the minimum compatible OS version. The issue doesn't seem to be just in my mac as the app is marked as not available for mac at all in the device requirements of the app store page. Here is the Github Repo if you want to take a look at what I have in the info.plist. Thanks, Ayman

Hello, I hope you're doing well. I've had an issue with one of my apps since November 2024. I recently realized that people can download my app without paying anything. I'm not making any profit, and the stats show no financial transactions. The countries where this is happening include the UAE, the USA, and recently Benin. I don’t understand what’s going on. I reached out to support, but they haven’t addressed my claims. Does anyone have any information or an explanation?

Hello, I’m developing a sandboxed macOS app using Qt, which will be distributed via the Mac App Store. The app: Monitors the clipboard to store copied items. Overrides the paste function of the operating system via keyboard shortcuts. Modifies clipboard content, replacing what the user pastes with stored data. So, I have some questions: Can a sandboxed app continuously read and modify clipboard content? What entitlements are required? What permissions should I request from the user to ensure that my app works? Any guidance would be greatly appreciated! Thanks in advance! Beril Bayram

It appears there's an issue with the Mac App Store's ability to process offer codes, unlike its iOS counterpart, which handles them seamlessly. Users attempting to redeem a code on their Mac are encountering a "Cannot redeem code. Try another code" error. Considering the Mac App Store's long history, having been introduced nearly 13 years ago, it's high time for it to align with the iOS App Store's functionality. While it's close to 80% there, addressing these lingering issues would greatly improve the user experience. FB13463658

we are trying to build MacOS Desktop app using electron code sign-in and notarization has completed basically it is angular application but still unable to open the desktop app getting below error pop-up : screenshot of it. CrashReporter Key: XXXX-XXXX-XXXX-XXXX-XXXX Hardware Model: MacBook Pro (Obfuscated) Process: xnode [5798] Path: /Applications/[App Path]/Contents/MacOS/xnode Identifier: ai.xnode.xnode Version: 1.0.0 (1.0.0.43313) Code Type: X86-64 (Native) Role: Default Parent Process: launchd [1] Coalition: ai.xnode.xnode [5056] Date/Time: [Redacted for Privacy] OS Version: macOS 14.6.1 (23G93) Release Type: User Report Version: 104 Exception Type: EXC_CRASH (SIGKILL (Code Signature Invalid)) Exception Codes: 0x0000000000000000, 0x0000000000000000 Termination Reason: CODESIGNING 1 Taskgated Invalid Signature Triggered by Thread: 0 Thread 0 Crashed: 0 dyld_path_missing 0x10dbb4010 _dyld_start + 0 1 main_executable_path_missing 0x10b395000 ??? Thread 0 crashed with X86 Thread State (64-bit): rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000 rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ff7b4b6abf8 rip: 0x000000010dbb4010

Hello! I encountered an issue while packaging and uploading the project to the Mac store. I received an email stating: ITMS-90296: App Sandbox not enabled - The following executors must include the 'com. apple. security. app sandbox' entitlement with a Boolean value of true in the entitlement property list: [[com. electron. iflyrecclient. pkg/Payload/iFlytek Listen. app/Contents/MacOS/iFlytek Listen]] Refer to App Sandbox page at https://developer.apple.com/documentation/security/app_sandbox for more information on sandboxing your app. Though you are not required to fix the following issues, we wanted to make you aware of them: ITMS-90886: 'Cannot be used with TestFlight because the signature for the bundle at' iFlytek hears. app 'is missing an application identifier but has an application identifier in the provisioning profile for the bundle.' Bundles with application identifiers in the provisioning profile are expected to have the same identifier signed into the bundle in order to be eligible for TestFlight.' But in my memory, the sandbox was set to true. I have also tried the methods in the forum, but they have not been resolved，I hope you can help me see what happened. Here are the specific situations I developed, This project is built and developed using electron9; The entire project was not developed using Xcode; The specific process of packaging into pkg is as follows: Step 1: Use an electron packager to package the app file Step 2: Use electron/osx sign to sign the entire app file (with options such as entitlement and provisioning profile configured) Step 3: Use the productbuild -- component Yourappname. app/Applications -- sign "3rd Party Mac Developer Installer: *** *** (XXXXXXXXXX)" Yourappname. pkg command to generate the pkg package Step 4: Upload to transporter The above operations were executed normally, and after the second step of signing, using the codesign dvvv -- entities -provided on the official website to query also showed that the sandbox was true. However, after the upload was successful, you will receive an email showing an issue, and the corresponding uploaded version cannot be found on the app connect website Hope to receive your answer. Wishing you good health and smooth work! PS: When generating the app, there is no sandbox related configuration in Info.Plist in the app content package. Is this normal? I checked the info.Plist of Google Chrome, Sogou Input Method and other software, and there is no sandbox configuration. Moreover, I tried manually adding it and then packaging it, but also encountered the same email problem.

Hi, I am trying to develop MacOS application which will be connecting to USB devices and should be available in AppStore. So it must be Sandbox and probably I've to use permission com.apple.security.device.usb. I've following requirements: I need to detect USB devices with file system I need to have ability to upload & download files from this device I need to read device serial number I wonder if I can use IOKit for this and it will be compliant with AppStore rules or not?

I'm running into issues creating a valid .pkg file for Transporter.app. I'm building an Electron app for the Mac App Store. I have a working build that's live, but I've encountered issues on x86 architectures. The delivery process fails with the following error: Asset validation failed (90981) Invalid bundle. The “com.XXXX.***.pkg/Payload/XXXX.app” bundle supports arm64 but not Intel-based Mac computers. Your build must include the x86_64 architecture to support Intel-based Mac computers. For details, view: https://developer.apple.com/documentation/xcode/building_a_universal_macos_binary. (ID: 56e46e1a-6e77-4468-80e6-249ec8990fa8) My build script that creates the .app and code signs the application uses the productbuild utility to create the .pkg. This is the command: productbuild --sign "$INSTALLER_KEY" --product "./build/requirements.plist" --component "$APP_PATH" /Applications "$RESULT_PATH" From my research, I would have assumed that the requirements property list was all that I would need to specify for the .pkg. This is this contents of /build/requirements.plist/: <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>arch</key> <array> <string>arm64</string> </array> </dict> </plist> The application included in the .pkg is correctly built for arm64 and I've verified this with: lipo -archs /Path/To/XXXX.app/Contents/MacOS/XXXX arm64 Other research ha led me to solutions via Xcode, but as stated at the beginning I'm using Electron. Any suggestions or insights would be very beneficial.

We are a team of beginner developers, and we recently published our game (made in Unity) on the App Store for both macOS and iOS. It was live for about 15 days until three days ago, when we received a notice from Apple that our account had been flagged for removal. The email mentioned that our game violates section 3.2(f) of the Apple Developer Program License Agreement. We've been trying to identify the issue since then, but we're not involved in any fraudulent activities. Any guidance on how to resolve this would be a huge help. Thanks.

This bundle is invalid. Unable to load ‘Info.plist’ for bundle at path: ‘My App.app/Contents/Library/Spotlight/MyApp-SpotlightIndex.mdimporter’.. This mdimporter is embedded in my app with a Copy step in Build Phases and when I Archive the compiled app, I get that error when I try to Validate. The app works OK, the mdimporter Spotlight works OK, all runs fine. But the Validate on the Archive does not work, it fails with that error.