I’m implementing subscriptions and running tests, and I noticed a behavior I’d like to confirm. Plans in the app Basic — Monthly Basic — Annual Premium — Monthly Premium — Annual Test environment Sandbox (where ~1 day ≈ under 1 minute of real time) steps Start Basic (Monthly) using an introductory offer (free trial). Create a crossgrade to Basic (Annual) (scheduled/queued). After receiving a RENEWAL App Store Server Notification indicating the plan will move from trial to paid Basic (Annual), but before the trial actually expires, upgrade the user to Premium (Monthly). Observed behavior (Sandbox) & questions Even though there is still up to ~1 day of trial remaining (≈ under 1 minute in Sandbox), upgrading to Premium (Monthly) immediately ends the trial and activates the paid Premium plan right away. Will this same behavior occur in Production? If yes, is this the expected/acceptable behavior when upgrading during an active trial after a pending crossgrade? Note: If we upgrade to Premium before the RENEWAL notification arrives, the remaining trial time is carried over in our tests. In this flow, we see a RENEWAL notification for Basic (Annual) (moving from trial → paid), but then the user immediately upgrades to Premium (Monthly) and the trial ends at that moment. In Production, would the charge for Basic (Annual) be refunded automatically since the user effectively switches to Premium immediately (and Basic Annual does not remain active)? In Sandbox there’s no real charge, but I want to ensure we won’t see a situation in Production where Basic (Annual) is billed and not refunded, even though the subscription effectively moved to Premium right away. Thanks in advance!

Hello everyone, I’ve been struggling with App Store Review regarding my delivery app, and I’m hoping someone here can shed light on whether my app actually requires In-App Purchase (IAP) under Apple’s guidelines. Here’s my situation: My app connects riders with delivery jobs. We have two rider payment models: Commission Plan (10%) – Riders don’t pay upfront, but 10% is deducted per completed delivery. Fixed Subscription Plan – Riders pay a fixed monthly fee in advance, which allows them to keep 100% of their delivery earnings. The challenge: Apple Review has rejected my app multiple times, insisting that I must use IAP for these payments. I’ve written back and forth with them several times explaining that: The commission plan isn’t a digital feature, it’s simply a revenue share from physical delivery work. The fixed plan is more like a business service fee for using the platform, not for unlocking content or digital features. Despite this, the Review Team continues to state that my app “requires IAP.” My questions are: Based on Apple’s official guidelines, do apps like mine (delivery/logistics with commission/subscription for riders) really fall under IAP rules? Has anyone here had a similar issue with a marketplace or service-based app? If this does require IAP, what’s the reasoning — since the payments are tied to real-world services, not digital content? I’d appreciate advice, shared experiences, or even clarification from someone who has successfully passed review with a similar model. Thanks in advance!

Hi everyone, After my app was initially rejected, all my IAPs now show the status “Developer Action Needed.” There’s nothing I need to change on them — they were just returned because it was the first submission and the app itself was rejected. Do I need to do anything with the IAPs before I resubmit, or will they still be attached and reviewed automatically with the next binary? I’ve seen conflicting answers, so I’d like to confirm the correct process. Thanks, Cris

When submitting an app for review, will any unreviewed auto-renewing subscriptions within the app be reviewed simultaneously? I own an app that has passed review and offers an auto-renewing subscription A within the app that has also passed review. To test a new service, I plan to create a new auto-renewing subscription B, which I do not intend to submit for review. After creating Subscription B, I plan to submit the app for review as part of an app update. In that case, is there a possibility that Subscription B will also be reviewed?

Hello, I’m facing an issue with in-app purchases after my app was approved on the App Store. I’ve created 100 consumable products, all of which have been approved by Apple. The purchases work correctly in both TestFlight and debug mode, but once the app is live on the App Store, I receive an “Invalid Product ID” error. I reached out to Apple Support, but they directed me to ask this question on the forum instead. Could someone please help me resolve this issue? Its been week now, I am losing my customers.

One of our customers subscribed to a monthly plan on August 16 but the server-to-server notification seems to have been sent on August 18. What could be the reasons for such a delay between the purchase and the server-to-server notification which are usually sent right after the purchase? The receipt sent along with the notification seems to confirm that the receipt has only been created 2 days after the purchase. Here is an extract: { "environment": "Production", "receipt": { "receipt_type": "Production", "bundle_id": "fr.gaumontvideo.gaumontclassique", "application_version": "613", "receipt_creation_date": "2025-08-18 13:00:16 Etc/GMT", "receipt_creation_date_ms": "1755522016000", "receipt_creation_date_pst": "2025-08-18 06:00:16 America/Los_Angeles", "request_date": "2025-08-25 13:08:27 Etc/GMT", "request_date_ms": "1756127307346", "request_date_pst": "2025-08-25 06:08:27 America/Los_Angeles", "original_purchase_date": "2022-05-11 06:14:37 Etc/GMT", "original_purchase_date_ms": "1652249677000", "original_purchase_date_pst": "2022-05-10 23:14:37 America/Los_Angeles", "original_application_version": "265", "in_app": [ { "quantity": "1", "product_id": "fr.gaumontvideo.gaumontclassique.subscription.monthly.apple", "transaction_id": "270002386706194", "original_transaction_id": "270002386706194", "purchase_date": "2025-08-16 08:02:06 Etc/GMT", "purchase_date_ms": "1755331326000", "purchase_date_pst": "2025-08-16 01:02:06 America/Los_Angeles", "original_purchase_date": "2025-08-16 08:02:08 Etc/GMT", "original_purchase_date_ms": "1755331328000", "original_purchase_date_pst": "2025-08-16 01:02:08 America/Los_Angeles", "expires_date": "2025-09-16 08:02:06 Etc/GMT", "expires_date_ms": "1758009726000", "expires_date_pst": "2025-09-16 01:02:06 America/Los_Angeles" } }

Guideline 3.1.1 - Business - Payments - In-App Purchase, as my app currently allows users to purchase digital content (courses) using an external payment system. I am working to comply with Apple’s requirements by integrating In-App Purchase for all digital content within the app. My app contains approximately 100,000 individual courses, and I am seeking guidance on how to effectively implement In-App Purchase for such a large number of items. Creating 100,000 separate In-App Purchase products in App Store Connect seems impractical due to the scale and potential limitations. I would like to explore feasible solutions, such as: Using a subscription model to provide access to all courses. Creating category-based bundles (e.g., Programming, Design) to group courses. Implementing a dynamic purchase system where users can select specific courses after a single In-App Purchase transaction, managed server-side. Could you please advise on the best approach to manage In-App Purchase for 100,000 individual courses? I am happy to provide additional details about my app’s functionality or work with your team to ensure compliance. Please let me know if a consultation or further documentation is needed to proceed. Looking forward to your guidance. Best regards, Shuvajit Maitra

If I have a subscription based app that's available on iOS, Android, and the web.I use the appropriate billing systems for each platform (Apple IAP for iOS, Google Play Billing for Android, and my own system for web) What happens when a user subscribes on Android or the web, then logs into the same account on the iOS app? Am I allowed to honor that existing subscription on iOS, or am I required to have them purchase a separate subscription through Apple’s in app purchase system in order to access premium features on the iOS app?

Hi, This is the first time I'm submitting an app using IAP with auto-renewing subscriptions. Everything keeps getting rejected (specifically, my subscriptions), and instead of telling me what's wrong or what I need to fix, my reviewer just keeps regurgitating generic passages from the rules. Is there a site/tutorial/whatever that explains how to set these up and submit them? I haven't found anything that looks official/legit, so I'll settle on something recommended by someone who has been through the process. I would appreciate any help. I have been at this for DAYS and am at my wits end. Thanks.

If I have an app available on IOS/Android/Web and offer subscriptions in each (Obviously using apple IAP / Google Play Billing when in those contexts) and a user creates an account on Android / Web and pays for that subscription and then logs in with the same account on the App Store, do I need to charge them again for a new subscription, or can I use their account subscription?

Cannot download FCPX that was purchased few yerars ago on Macbook pro with Tahoe OS beta. App do not show on my downloaded apps

We distribute apps that offer auto-renewing subscriptions. In order to test a new service, we would like to create a new subscription group and subscription product (hereinafter referred to as “test subscription”) for this app. If the “In-app purchase statuses” of the test subscription is “Ready to Submit” is the following behavior correct? ・General end users cannot purchase the test subscription. ・Users with SANDBOX Apple accounts can purchase the test subscription.

I enrolled years ago and abandoned my app project. I'm trying again now to port a web app I already created but I no longer live in the U.S. Like many countries in the global south, Costa Rica does not have physical addresses. My ID here does not have an address on it. We don't have postal services, not like in western countries. Our bank statements don't have addresses on them: because we don't have addresses. My utility bill is in my wife's name and so is my phone and internet. Yet I'm being asked to provide these details I cannot provide. I cannot pay for a developer subscription otherwise because my card is from a bank here, not the U.S. I also need my developer account to be FROM here so that any business org I create is also FROM here. What can I do? They're asking me for: A photocopy of your valid (not expired) government-issued identification showing the new address • A recent change-of-address document filed with your local postal service • A document from your local registration office showing the new address • A recent utility bill, bank statement, or a letter from a government agency that shows your name and new address

We are considering a price change for the auto-renewing subscriptions we currently offer in a Production environment and have made system modifications to our servers. We would like to implement a price change for purchases made through our SANDBOX Apple account in order to test if our system is capable of handling the price change.

Hi, I've been unable to successfully test in the sandbox environment for a StoreKit 2 subscription group and can't seem to find the missing piece. I am calling the following line of code: let products = try await Product.products(for: [subscriptionID]) Expected behavior: The product is returned in the products array. Actual result: The array is empty I have done the following: Successfully tested our logic using a storekit configuration file locally in Xcode. Created the Subscription group in App Store Connect. The subscription product is currently "Waiting for Review", but it is our first so will not be approved without being attached to a distribution build review. Created a Sandbox user account in App Store Connect -> Users -> Sandbox Signed into the sandbox user account in Settings -> Developer -> Sandbox Apple Account Signed the Paid Apps Agreement for our organization A few debugging notes: I deleted all apps before installing from Xcode I've tried both locally and in TestFlight builds Restarted my device Verified productID matches the productID in App Store Connect I'm not sure if I'm missing something, but any help would be appreciated. Thanks

We are implementing a report of all cancelled subscribers to our mobile App called SweetLifeSaver. We would like to identify the subscription date and the cancellation date for all such users. How do we get this information?

Our app is currently live on the App Store as a universal app (iPhone + iPad) and supports a subscription model — meaning users with an active subscription can access the app on both devices. We recently redesigned the iPhone UI and would like to push an iPhone-only update, without affecting the existing iPad experience (which remains unchanged). The goal is to prevent iPad users from receiving the new update, while iPhone users get the latest UI enhancements. Questions: Is it possible to release an update that targets only iPhone devices while keeping the current version available for iPad? If yes, what are the proper deployment or App Store Connect configurations required to achieve this? Any guidance or clarification would be greatly appreciated. Thanks in advance!

Hi, I am trying to do some purchase on sandbox envirnment and facing this error from last 2 days. Any idea what is wrmong here <SKPaymentQueue: 0x158ac1030>: Payment completed with error: Error Domain=ASDErrorDomain Code=500 "(null)" UserInfo={client-environment-type=Sandbox, storefront-country-code=IND, NSUnderlyingError=0x15ae9c0c0 {Error Domain=AMSErrorDomain Code=305 "Purchase Failed Server canceled the purchase" UserInfo={AMSFailureReason=Server canceled the purchase, AMSURL=https://sandbox.itunes.apple.com/WebObjects/MZBuy.woa/wa/inAppBuy?guid=00008030-0004388026C2802E, AMSDescription=Purchase Failed, AMSStatusCode=200, AMSServerPayload={ "cancel-purchase-batch" = 1; customerMessage = "Unable to process your request."; dialog = { defaultButton = ok; explanation = "Please try again later.\n\n[Environment: Sandbox]"; initialCheckboxValue = 1; isFree = 1; "m-allowed" = 0; message = "Unable to process your request."; okButtonString = OK; }; failureType = ""; "m-allowed" = 0; metrics = { actionUrl = "sandbox.itunes.apple.com/WebObjects/MZBuy.woa/wa/inAppBuy"; asnState = 0; dialogId = "MZCommerce.SystemError"; eventType = dialog; message = "Unable to process your re"; mtEventTime = "2025-08-06 06:56:30 Etc/GMT"; mtTopic = "xp_its_main"; options = ( OK ); }; pings = ( ); }, NSDebugDescription=Purchase Failed Server canceled the purchase}}} Optional(Error Domain=SKErrorDomain Code=0 "An unknown error occurred" UserInfo={NSLocalizedDescription=An unknown error occurred, NSUnderlyingError=0x15a152280 {Error Domain=ASDErrorDomain Code=500 "(null)" UserInfo={NSUnderlyingError=0x15a1501e0 {Error Domain=AMSErrorDomain Code=305 "(null)"}}}})

Hello, We're experiencing an issue where our app’s in-app subscriptions are flagged as “Missing Metadata” in App Store Connect. After contacting Apple Developer Support over the phone, we've been informed two seperate times by two different support agents that this is because we don't have a screenshot associated with either subscription (we have a monthly and yearly option). While I can continue to see in App Store Connect that a screenshot is present, Apple Developer Support informed us that no screenshot associated with either subcription. Even after deleting and reuploading, we validated this issue persists. When talking with App Review, they provided this answer multiple times: Guideline 2.1 - Performance - App Completeness We are unable to complete the review of the app because one or more of the in-app purchase products have not been submitted for review. Specifically, the app includes references to Radar Pro but the associated in-app purchase products have not been submitted for review. Next Steps To resolve this issue, please be sure to take action and submit your in-app purchases and upload a new binary in App Store Connect so we can proceed with our review. Note you must provide an App Review screenshot in App Store Connect in order to submit in-app purchases for review. Learn more about required in-app purchase metadata. This does not resolve this issue as changing the version from 1.0 to something else still does not present any additional UI to associated our subscriptions with our app in the main view or submission confirmation view. Per Apple guidelines in the "Subscriptions" tab: Your first subscription must be submitted with a new app version. Create your subscription, then select it from the app’s In-App Purchases and Subscriptions section on the version page before submitting the version to App Review. Once your binary has been uploaded and your first subscription has been submitted for review, additional subscriptions can be submitted from the Subscriptions section. Learn More Apple Developer Support recommended this is the best option for us to continue forward since they don't offer technical support. Any help resolving this issue would be greatly appreciated as it’s the only issue blocking re-review of our app. Thanks in advance.

Hi, I paid by credit card to enroll in the Apple Developer Program. I received the invoice by email, and it's been more than two business days and the dashboard still appears as shown in the screenshot below. It says the following (in Portuguese): "Purchase the subscription. To continue your subscription, complete your purchase now."