App Store Connect

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App Store Connect is a suite of tools for submitting and managing your apps and in-app purchases on the App Store.

App Store Connect Documentation

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Stuck on "You've already agreed to the Apple Developer Agreement"
If I want to create an application or do something like it on the Itunes Connect portal, I am sent to this page:https://developer.apple.com/register/error/"You've already agreed to the Apple Developer Agreement".It proposes links to "Continue with Member center" or "Sign Out". Nothing else can be done.Continuing to Member Center doesn't work - it only gives the same page again.Signing out works but the same scenario then applies again.I've tried with other computers and navigators, including a Windows and a Mac. The error is present with all navigators (including Safari).Others have been mentioning this error at other places (stackoverflow etc) but have been booted out since it looks so much like a "registration error".The account is clean and with accepted agreements.It looks like an iTunes Connect error.We get more and more of these things and bugs lately.
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7.2k
Jun ’15
The bank account number you entered does not match the corresponding portion of your IBAN
Hi,I'm tryng to set up the Paid Applications contract while my app is waiting review, and I keep getting the same error:"The bank account number you entered does not match the corresponding portion of your IBAN. Remember to include any leading zeros in your bank account number, and try again."I tried multiple accounts from two different banks, and I get the same error with all of them. I checked with my bank and I'm certain all the information is correct (including account number and iban.) The bank account has 6 digits, so I made sure to fill it as "000000123456" to achieve the 12 digits that were asked from the form.I'm from Brazil and my account is from the bank "Banco do Brasil". I sent an e-mail already (incident #611528) but there was no answer.Anyone else here had this problem? Any idea what is causing this?
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14k
Aug ’15
Remove App ID
Hello,I've removed this morning my App from the Store. Since, I want to remove the App ID associated to this App, but I've the following message :An unspecified error occurred.The App ID '2ENYVR2B25.com.society.appName' appears to be in use by the App Store, so it can not be removed at this time.Is it normal ? Should I wait more time ? How many time ?Thank you in advance,Cordially
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8.0k
Oct ’15
iTunes connect and Developer site with multiple accounts
I have a paid developer account that I use for apps I write for myself and created another account some time ago that I use for an app I wrote for someone else. That second account is a free account that is a member of the other person’s team. In the past, with a technical role, I was able to create app IDs, create ad hoc builds and submit new versions to the store. Now I am unable to do any of those things.Do I have to have a paid account for each team I’m a member of or there some other issue at work? When I log in to the secondary account I get a notification about the updated agreement, which without the legal role I can’t do anything about.
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536
Oct ’15
Can I remove my former Organization from my Apple ID account?
I recently left a job, but no one removed my Apple ID from the company's Developer Program account. So when I log into the Apple Developer website I see the company's profiles and certificates. I have no use for being associated with this team, and to avoid any confusion or mistakes I would simply like to disconnect my Apple ID from the company account.I have Googled the issue; it looks like only the team admin can make this change, but as my former boss doesn't take these things very seriously (he's so far ignored my emails about this) I have doubts he will take any measures himself.I've removed myself from the team, but the company's Developer Program account and Organization still show up on my account profile.. I would like to remove these, but I do not understand how.Any help would be fantastic.
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16k
Dec ’15
Terminated account
My account is terminated due to this reason buy i dont know why. Some one please explain for me. Thank you 🙂This letter serves as notice of termination of the Apple Developer Program License Agreement (the "ADP Agreement") and the Apple Developer Agreement (the "Developer Agreement") between you and Apple effective immediately.Pursuant to Section 3.2(f) of the ADP Agreement, you agreed that you would not "commit any act intended to interfere with the Apple Software or Services, the intent of this Agreement, or Apple's business practices including, but not limited to, taking actions that may hinder the performance or intended use of the App Store, B2B Program, or the Program." Apple has good reason to believe that you violated this Section due to documented indications of fraudulent conduct associated with your account.Apple is exercising its right to terminate your status as an Apple Developer pursuant to the Apple Developer Agreement and is terminating you under the ADP Agreement for dishonest and fraudulent acts relating to that agreement. We would like to remind you of your obligations with regard to all software and other confidential information that you obtained from Apple as an Apple Developer and under the ADP Agreement. You must promptly cease all use of and destroy such materials and comply with all the other termination obligations set forth in Section 11.3 of the ADP Agreement and Section 10 of the Apple Developer Agreement.This letter is not intended to be a complete statement of the facts regarding this matter, and nothing in this letter should be construed as a waiver of any rights or remedies Apple may have, all of which are hereby reserved. Finally, please note that we will deny your reapplication to the Apple Developer Program for at least a year considering the nature of your acts.Sincerely,Apple Inc.
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3.5k
Sep ’16
Video upload stuck in processing
I am trying to upload a video trailer for my new game and when I hitted "save" I got a message on the video saying "Processing app preview - The app preview can take up to 24 hours to process." https://dl.dropboxusercontent.com/u/4047131/10/2016-10-13_181501.pngHowever it has taken well over 48 hours and this is still showing. How long does it take or is there something more I have to do to finish the video processing?
3
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2.9k
Oct ’16
Team shows up in iTunes Connect but not developer.apple.com
Today someone added me to their team as role = Admin. I accepted and now I can see their team on iTunes Connect, i.e. it's listed in the top right popup menu. However if I go to developer.apple.com (where you manage certs and profiles etc) signed in as the same account, that team is not listed in the top right account popup menu. I've tried signing out and back in and checked to make sure that the account is all paid up.Why wouldn't a team that I'm an admin member of show up on developer.apple.com?
2
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2.2k
Jan ’17
Can't delete App Id from a deleted App
Hello guys!I was developing an app in my account and then I deleted the app from Itunes connect. Now I'm trying to delete the app id from indentifiers scetion but I can't. I got this error:The App ID 'xxxxxxxxxx' appears to be in use by the App Store, so it can not be removed at this time.But I deleted the app 5 minutes after I submitted to the store.I need to use this ID in another account, what can I do?Thank you!
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58k
Nov ’17
Design Preamble Rejection
Hello,I tried several times to submit my reference app but it has been refused for design preamble, i got this message : "We noticed an issue in your app that contributes to a lower quality user experience than Apple users expect:- Your app did not include iOS features. App Store apps should use native iOS buttons and include iOS features other than just web views, push notifications, or sharing."Here is the screenshot link:https://drive.google.com/open?id=1xs6tQjcqP4e3uKnpg68FZQHGSiHAHMUFPlease advise.Thank you in advance.
3
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4.8k
Dec ’17
Unable to accept the updated Paid Applications Schedule 2
I recently got this notice:Review the updated Paid Applications Schedule.In order to update your existing apps, create new in-app purchases, and submit new apps to the App Store, the user with the Legal role (Team Agent) must review and accept the Paid Applications Schedule (Schedule 2 to the Apple Developer Program License Agreement) in the Agreements, Tax, and Banking module.Requirements to accept:(1): User with Legal role = CHECK(2): Must have already agreed to Apple Developer Program License Agreement = CHECK(3): Go to Agreements, Tax, and BankingProblem:When I go to the agreements, ta... all I see is a white/blank page with a centered grey square in the middle. Unable to move forward from here. I tried different browsers etc. and also added a support ticket for apple. However eager as I am to have my new App version released, I hope that some of you may know what is wrong or are experiencing something similar?Add. info:I am not a tech guy, but when I inspect the page on the 'blank page' I see these 3 errors. I am unsure if they are telling what is wrong:- Uncaught TypeError: window.itc-base-container is not a constructor at jumpTo?page=contracts:59 - Uncaught ReferenceError: $j is not defined at jumpTo?page=contracts:91- Uncaught ReferenceError: $j is not defined at jumpTo?page=contracts:267
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24k
Jan ’18
How to deal with AppStore notices of complaint
I have received a complaint for “algorithm” copyright infringement. A developer signaled all the apps similar to his app, reclaiming he has launched for first on the market and other developer has reverse engineered is app. Has no sense! I have demonstrated that my app was born before his app, and the complainant told to Apple that we have resolved amicably the dispute. But Apple never responded, the dispute is still open. Any experience? I have to wait? I am scared and a little bit hangry, I have never saw before the app of the complainant. We have resolved the dispute but why Apple hasn’t replied yet? I have fear that my app will be removed without reason.
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2.4k
Jun ’18