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Trademark complaint but no followup
Hello, I have recently received a trademark infringement claim against my app. The claim did not specify exactly how I am infringing, or supply any other actionable information. However they did mention they filed at the USPTO. Nevertheless I pulled my app from the U.S app store to prevent any unintentional infringement, and contacted the complainants to resolve the situation. It's been a few weeks since then and I haven't heard anything from the complainants. Meanwhile Apple is reminding me to resolve this conflict. Does anybody here have any advice on how to proceed? I have tried getting in touch with AppStoreNotices@apple.com but they do not appear to reply. Thanks!
1
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676
2d
Using wildcard for applinks in iOS stopped working
Hi everyone, I've been working on an application that provides different subdomains for different customers, so we need to support app linking with all of them. However, using wildcard notation like applinks:*.domain.com doesn't work, while hardcoding applinks:subdomain.domain.com works fine. The association file is being served from both the main domain and subdomains. It used to work fine about a month ago, and I can't find any recent breaking changes on Apple's side . Any ideas why this could happen. ?
3
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807
1w
Anyone solve this problem before? "We Are Unable To Process Your Request" and bellow this sentence i
I keep getting the "Unknown Error" after I submit my application for an Individual/Sole Proprietor member for my Apple Developer Account. It tells me: "We Are Unable To Process Your Request" and bellow this sentence it says "Unknown Error". What's going on? Anyone had this problem before? S.O.S. Edgar
1
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401
1w
browser.commands: Empty browser action reference causes conflicts
To provide users the ability for a keyboard shortcut to open extensions, you can define this in manifest: "commands": { "_execute_browser_action": { "description": "Open extension popup" } }, This doesn't set a keyboard shortcut yet allows the user to assign one. However, in iOS safari, when two extensions offer this functionality, the browser warns about it. See screenshot:
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1.1k
1w
AppStore.sync() not restoring purchases
On an app that was using the old API for In-App Purchases (StoreKit 1). The app is already published on the App Store. The purchase is non-consumable. While trying to migrate to StoreKit 2, I'm unable to restore purchases. Specifically displaying and purchasing products works as expected, but when deleting and reinstalling the app, and then trying to restore purchases I can't do it. I'm trying to restore them using the new APIs but it doesn't seem to be working. What I have tried so far: I'm listening for transaction updates during the whole lifetime of the app, with: Task.detached { for await result in Transaction.updates { if case let .verified(safe) = result { } } } I have a button that calls this method, but other than prompting to log in again with the Apple ID it doesn't seem to have any effect at all: try? await AppStore.sync() This doesn't return any item for await result in Transaction.currentEntitlements { if case let .verified(transaction) = result { } } This doesn't return any item for await result in Transaction.all { if case let .verified(transaction) = result { } } As mentioned before I'm trying this after purchasing the item and deleting the app. So I'm sure it should be able to restore the purchase. Am trying this both with a Configuration.storekit file on the simulator, and without it on a real device, in the Sandbox Environment. Has anyone being able to restore purchases using StoreKit 2? PD: I already filed a feedback report on Feedback Assistant, but so far the only thing that they have replied is: Because StoreKit Testing in Xcode is a local environment, and the data is tied to the app, when you delete the app you're also deleting all the transaction data for that app in the Xcode environment. The code snippets provided are correct usage of the API. So yes, using a Configuration.storekit file won't work on restoring purchases, but if I can't restore them on the Sandbox Environment I'm afraid that this won't work once released, leaving my users totally unable to restore what they have already purchased.
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1.9k
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App Store connect api key generation.
Hi, I can't generate new key in the App Store connect dashboard. I'm receiving this as error. { "errors" : [ { "id" : "59e466f3-70aa-4798-b183-8a4903a7c2cc", "status" : "403", "code" : "FORBIDDEN_ERROR.PLA_NOT_VALID", "title" : "Operation is forbidden because of PLA status.", "detail" : "" } ] } I'm the account owner and I accepted all the policy agreements in both apple developper dashboard and app connect dashboard. what's goin on?
2
3
861
3w
Today Widgets (old widgets) disappear after EVERY app update.
We had "Today widgets" that worked perfect for a long time. After introducing the new Widgets Extension we added a Widgets Bundle to our app. Now after every app update the old widgets disappear from "Today view" and can be bring back ONLY by rebooting the iPhone. Sometime when they disappear, in today view appears the first widget from the Widgets Bundle. I've tested other apps too and it happens every time to apps that support old and new widgets (Xiaomi Home app for example). Does anyone have a clue how to fix that?
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1
2.3k
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Unable to accept new developer program license agreement
I see a yellow banner on my App Store Connect page with the following message: Apple Developer Program License Agreement Updated The updated Apple Developer Program License Agreement needs to be reviewed. In order to update your existing apps and submit new apps to the App Store, the Account Holder must review and accept the updated agreement by signing in to their account on the Apple Developer website." I am the account owner and I don't see any option to accept the license agreement. I see that the last agreement was signed on 13th December 2021 and it is accepted. I don't see any other agreements anywhere. I am unable to release any apps due to this issue. Does anyone know how to resolve this?
3
0
960
4w
Blank page when logging into App Store Connect
When I sign into App Store Connect, I am taken to this URL: https://appstoreconnect.apple.com/review_agree The page shows a gray activity spinner for a few seconds, then is blank. I have tried on multiple computers and multiple browsers, over the past few weeks, with the same result. I have lodged a developer support request, but it hasn’t been resolved yet. It’s been holding up our App Store submission for a couple of weeks now. Any ideas of things I could try, or has anyone else had this issue and had it resolved ?
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App ID Prefix Change and Keychain Access
DTS regularly receives questions about how to preserve keychain items across an App ID change, and so I thought I’d post a comprehensive answer here for the benefit of all. If you have any questions or comments, please start a new thread here on the forums. Put it in the Privacy & Security > General subtopic and tag it with Security. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = "eskimo" + "1" + "@" + "apple.com" App ID Prefix Change and Keychain Access The list of keychain access groups your app can access is determined by three entitlements. For the details, see Sharing Access to Keychain Items Among a Collection of Apps. If your app changes its App ID prefix, this list changes and you’re likely to lose access to existing keychain items. This situation crops up under two circumstances: When you migrate your app from using a unique App ID prefix to using your Team ID as its App ID prefix. When you transfer your app to another team. In both cases you have to plan carefully for this change. If you only learn about the problem after you’ve made the change, consider undoing the change to give you time to come up with a plan before continuing. Note On macOS, the information in this post only applies to the data protection keychain. For more information about the subtleties of the keychain on macOS, see On Mac Keychains. For more about App ID prefix changes, see Technote 2311 Managing Multiple App ID Prefixes and QA1726 Resolving the Potential Loss of Keychain Access warning. Migrate From a Unique App ID Prefix to Your Team ID Historically each app was assigned its own App ID prefix. This is no longer the case. Best practice is for apps to use their Team ID as their App ID prefix. This enables multiple neat features, including keychain item sharing and pasteboard sharing. If you have an app that uses a unique App ID prefix, consider migrating it to use your Team ID. This is a good thing in general, as long as you manage the migration process carefully. Your app’s keychain access group list is built from three entitlements: keychain-access-groups — For more on this, see Keychain Access Groups Entitlement. application-identifier (com.apple.application-identifier on macOS) com.apple.security.application-groups — For more on this, see App Groups Entitlement. Keycahin access groups from the third bullet are call app group identified keychain access groups, or AGI keychain access groups for short. IMPORTANT A macOS app can only use an AGI keychain access group if all of its entitlement claims are validated by a provisioning profile. See App Groups: macOS vs iOS: Working Towards Harmony for more about this concept. Keychain access groups from the first two bullets depend on the App ID prefix. If that changes, you lose access to any keychain items in those groups. WARNING Think carefully before using the keychain to store secrets that are the only way to access irreplaceable user data. While the keychain is very reliable, there are situations where a keychain item can be lost and it’s bad if it takes the user’s data with it. In some cases losing access to keychain items is not a big deal. For example, if your app uses the keychain to manage a single login credential, losing that is likely to be acceptable. The user can recover by logging in again. In other cases losing access to keychain items is unacceptable. For example, your app might manage access to dozens of different servers, each with unique login credentials. Your users will be grumpy if you require them to log in to all those servers again. In such situations you must carefully plan your migration. The key thing to understand is that an app group is tied to your team, not your App ID prefix, and thus your app retains access to AGI keychain access groups across an App ID prefix change. This suggests the following approach: Release a version of your app that moves keychain items from other keychain access groups to an AGI keychain access group. Give your users time to update to this new version, run it, and so move their keychain items. When you’re confident that the bulk of your users have done this, change your App ID prefix. The approach has one obvious caveat: It’s hard to judge how long to wait at step 2. Transfer Your App to Another Team Historically there was no supported way to maintain access to keychain items across an app transfer. That’s no longer the case, but you must still plan the transfer carefully. The overall approach is: Identify an app group ID to transfer. This could be an existing app group ID, but in many cases you’ll want to register a new app group ID solely for this purpose. Use the old team (the transferor) to release a version of your app that moves keychain items from other keychain access groups to the AGI keychain access group for this app group ID. Give your users time to update to this new version, run it, and so move their keychain items. When you’re confident that the bulk of your users have done this, initiate the app transfer. Once that’s complete, transfer the app group ID you selected in step 1. See App Store Connect Help > Transfer an app > Overview of app transfer > Apps using App Groups. Publish an update to your app from the new team (the transferee). When a user installs this version, it will have access to your app group, and hence your keychain items. WARNING Once you transfer the app group, the old team won’t be able to publish a new version of any app that uses this app group. That makes step 1 in the process critical. If you have an existing app group that’s used solely by the app being transferred — for example, an app group that you use to share state between the app and its app extensions — then choosing that app group ID makes sense. On the other hand, choosing the ID of an app group that’s share between this app and some unrelated app, one that’s not being transferred, would be bad, because any updates to that other app will lose access to the app group. There are some other significant caveats: The process doesn’t work for Mac apps because Mac apps that have ever used an app group can’t be transferred. See App Store Connect Help > Transfer an app > App transfer criteria. If and when that changes, you’ll need to choose an iOS-style app group ID for your AGI keychain access group. For more about the difference between iOS- and macOS-style app group IDs, see App Groups: macOS vs iOS: Working Towards Harmony. The current transfer process of app groups exposes a small window where some other team can ‘steal’ your app group ID. We have a bug on file to improve that process (r. 171616887). The process works best when transferring between two teams that are both under the control of the same entity. If that’s not the case, take steps to ensure that the old team transfers the app group in step 5. When you submit the app from the new team (step 6), App Store Connect will warn you about a potential loss of keychain access. That warning is talking about keychain items in normal keychain access groups. Items in an AGI keychain access group will still be accessible as long as you transfer the app group. Alternative Approaches for App Transfer In addition to the technique described in the previous section, there are a some alternative approaches you should at consider: Do nothing Do not transfer your app Get creative Do Nothing In this case the user loses all the secrets that your app stored in the keychain. This may be acceptable for certain apps. For example, if your app uses the keychain to manage a single login credential, losing that is likely to be acceptable. The user can recover by logging in again. Do Not Transfer Another option is to not transfer your app. Instead, ship a new version of the app from the new team and have the old app recommend that the user upgrade. There are a number of advantages to this approach. The first is that there’s absolutely no risk of losing any user data. The two apps are completely independent. The second advantage is that the user can install both apps on their device at the same time. This opens up a variety of potential migration paths. For example, you might ship an update to the old app with an export feature that saves the user’s state, including their secrets, to a suitably encrypted file, and then match that with an import facility on the new app. Finally, this approach offers flexible timing. The user can complete their migration at their leisure. However, there are a bunch of clouds to go with these silver linings: Your users might never migrate to the new app. If this is a paid app, or an app with in-app purchase, the user will have to buy things again. You lose the original app’s history, ratings, reviews, and so on. Get Creative Finally, you could attempt something creative. For example, you might: Publish a new version of the app that supports exporting the user’s state, including the secrets. Tell your users to do this, with a deadline. Transfer the app and then, when the deadline expires, publish the new version with an import feature. Frankly, this isn’t very practical. The problem is with step 2: There’s no good way to get all your users to do the export, and if they don’t do it before the deadline there’s no way to do it after. Test Before You Ship Once you have a new version of your app, with the new App ID prefix, it’s time to test. To run a day-to-day test: On a test device, install the existing version of the app from the App Store. Use the app to generate keychain items as a normal user would. For example, if you store login credentials in the keychain, use the app to save such a credential. In Xcode, run the new version of your app. Check that the keychain items you created in step 2 still work. After you upload this new version to App Store Connect, use TestFlight to run an internal test: On a test device, install the existing version of the app from the App Store. Use the app to generate keychain items as a normal user. For example, if you store login credentials in the keychain, use the app to save such a credential. Use TestFlight to update the app to your new version. Check that the keychain items you created in step 2 still work. Do this before you release the app to your beta testers and then again before releasing it to customers. WARNING These TestFlight test are your last chance to ensure that everything works. If you detect an error at this stage, you still have a chance to fix it. Revision History 2026-04-07 Added the Test Before You Ship section. 2026-03-31 Rewrote the Transfer Your App to Another Team section to describe a new approach for preserving access to keychain items across app transfers. Moved the previous discussion into a new Alternative Approaches for App Transfer section. Clarified that a macOS program can now use an app group as a keychain access group as long as its entitlements are validated. Made numerous editorial changes. 2022-05-17 First posted.
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How to get NFR license for Logic Pro?
Is it true that Apple developers can get NFR licenses for Logic Pro? My boss seems convinced and asked that I find out. Any help is appreciated.
Replies
1
Boosts
1
Views
1k
Activity
2w
Trademark complaint but no followup
Hello, I have recently received a trademark infringement claim against my app. The claim did not specify exactly how I am infringing, or supply any other actionable information. However they did mention they filed at the USPTO. Nevertheless I pulled my app from the U.S app store to prevent any unintentional infringement, and contacted the complainants to resolve the situation. It's been a few weeks since then and I haven't heard anything from the complainants. Meanwhile Apple is reminding me to resolve this conflict. Does anybody here have any advice on how to proceed? I have tried getting in touch with AppStoreNotices@apple.com but they do not appear to reply. Thanks!
Replies
1
Boosts
0
Views
676
Activity
2d
Using wildcard for applinks in iOS stopped working
Hi everyone, I've been working on an application that provides different subdomains for different customers, so we need to support app linking with all of them. However, using wildcard notation like applinks:*.domain.com doesn't work, while hardcoding applinks:subdomain.domain.com works fine. The association file is being served from both the main domain and subdomains. It used to work fine about a month ago, and I can't find any recent breaking changes on Apple's side . Any ideas why this could happen. ?
Replies
3
Boosts
0
Views
807
Activity
1w
Deleting Forum Posts
Is there a way I can delete my own question/post from the Apple Developer Forum?
Replies
9
Boosts
3
Views
5.2k
Activity
2w
Anyone solve this problem before? "We Are Unable To Process Your Request" and bellow this sentence i
I keep getting the "Unknown Error" after I submit my application for an Individual/Sole Proprietor member for my Apple Developer Account. It tells me: "We Are Unable To Process Your Request" and bellow this sentence it says "Unknown Error". What's going on? Anyone had this problem before? S.O.S. Edgar
Replies
1
Boosts
0
Views
401
Activity
1w
EventKit Reminders Groups?
I've looked around quite a bit at the EventKit documentation and done all the searching I could think of, as well as examining the EKCalendar and EKEventStore types. Trying to find out how to view, modify, and create groups of reminders lists.
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2
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0
Views
1.5k
Activity
4w
we are unable to process your request. an unknown error occurred
When I try to enroll Apple Developer Program for a company, getting an error. "We are unable to process your request. An unknown error occurred." Please, help me. What am i doing wrong?
Replies
8
Boosts
2
Views
12k
Activity
2w
"The symbol could not be imported. The template version number must be present in the SVG file. Make sure that the version number text has not been converted to outlines."
How do I resolve this issue when trying to re-import a custom SF Symbol into Apple's SF Symbols app? Is there an exact export configuration I'm missing in Sketch or Figma?
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4
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0
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5.6k
Activity
2w
developer pending
i payment on 6th SEP,its still pending ,cant finish the purchase
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6
Boosts
0
Views
1.2k
Activity
4w
browser.commands: Empty browser action reference causes conflicts
To provide users the ability for a keyboard shortcut to open extensions, you can define this in manifest: "commands": { "_execute_browser_action": { "description": "Open extension popup" } }, This doesn't set a keyboard shortcut yet allows the user to assign one. However, in iOS safari, when two extensions offer this functionality, the browser warns about it. See screenshot:
Replies
2
Boosts
0
Views
1.1k
Activity
1w
The bundle 'XXXXXXXX' cannot be deleted. Delete all the Apps related to this bundle to proceed.
Hello, I'm try to Capabilities on the Identifier but I got this error. Any help please?
Replies
2
Boosts
1
Views
1.4k
Activity
6d
AppStore.sync() not restoring purchases
On an app that was using the old API for In-App Purchases (StoreKit 1). The app is already published on the App Store. The purchase is non-consumable. While trying to migrate to StoreKit 2, I'm unable to restore purchases. Specifically displaying and purchasing products works as expected, but when deleting and reinstalling the app, and then trying to restore purchases I can't do it. I'm trying to restore them using the new APIs but it doesn't seem to be working. What I have tried so far: I'm listening for transaction updates during the whole lifetime of the app, with: Task.detached { for await result in Transaction.updates { if case let .verified(safe) = result { } } } I have a button that calls this method, but other than prompting to log in again with the Apple ID it doesn't seem to have any effect at all: try? await AppStore.sync() This doesn't return any item for await result in Transaction.currentEntitlements { if case let .verified(transaction) = result { } } This doesn't return any item for await result in Transaction.all { if case let .verified(transaction) = result { } } As mentioned before I'm trying this after purchasing the item and deleting the app. So I'm sure it should be able to restore the purchase. Am trying this both with a Configuration.storekit file on the simulator, and without it on a real device, in the Sandbox Environment. Has anyone being able to restore purchases using StoreKit 2? PD: I already filed a feedback report on Feedback Assistant, but so far the only thing that they have replied is: Because StoreKit Testing in Xcode is a local environment, and the data is tied to the app, when you delete the app you're also deleting all the transaction data for that app in the Xcode environment. The code snippets provided are correct usage of the API. So yes, using a Configuration.storekit file won't work on restoring purchases, but if I can't restore them on the Sandbox Environment I'm afraid that this won't work once released, leaving my users totally unable to restore what they have already purchased.
Replies
3
Boosts
0
Views
1.9k
Activity
1w
App Store connect api key generation.
Hi, I can't generate new key in the App Store connect dashboard. I'm receiving this as error. { "errors" : [ { "id" : "59e466f3-70aa-4798-b183-8a4903a7c2cc", "status" : "403", "code" : "FORBIDDEN_ERROR.PLA_NOT_VALID", "title" : "Operation is forbidden because of PLA status.", "detail" : "" } ] } I'm the account owner and I accepted all the policy agreements in both apple developper dashboard and app connect dashboard. what's goin on?
Replies
2
Boosts
3
Views
861
Activity
3w
Today Widgets (old widgets) disappear after EVERY app update.
We had "Today widgets" that worked perfect for a long time. After introducing the new Widgets Extension we added a Widgets Bundle to our app. Now after every app update the old widgets disappear from "Today view" and can be bring back ONLY by rebooting the iPhone. Sometime when they disappear, in today view appears the first widget from the Widgets Bundle. I've tested other apps too and it happens every time to apps that support old and new widgets (Xiaomi Home app for example). Does anyone have a clue how to fix that?
Replies
2
Boosts
1
Views
2.3k
Activity
3w
Unable to accept new developer program license agreement
I see a yellow banner on my App Store Connect page with the following message: Apple Developer Program License Agreement Updated The updated Apple Developer Program License Agreement needs to be reviewed. In order to update your existing apps and submit new apps to the App Store, the Account Holder must review and accept the updated agreement by signing in to their account on the Apple Developer website." I am the account owner and I don't see any option to accept the license agreement. I see that the last agreement was signed on 13th December 2021 and it is accepted. I don't see any other agreements anywhere. I am unable to release any apps due to this issue. Does anyone know how to resolve this?
Replies
3
Boosts
0
Views
960
Activity
4w
Blank page when logging into App Store Connect
When I sign into App Store Connect, I am taken to this URL: https://appstoreconnect.apple.com/review_agree The page shows a gray activity spinner for a few seconds, then is blank. I have tried on multiple computers and multiple browsers, over the past few weeks, with the same result. I have lodged a developer support request, but it hasn’t been resolved yet. It’s been holding up our App Store submission for a couple of weeks now. Any ideas of things I could try, or has anyone else had this issue and had it resolved ?
Replies
27
Boosts
8
Views
13k
Activity
3w
App ID Prefix Change and Keychain Access
DTS regularly receives questions about how to preserve keychain items across an App ID change, and so I thought I’d post a comprehensive answer here for the benefit of all. If you have any questions or comments, please start a new thread here on the forums. Put it in the Privacy & Security > General subtopic and tag it with Security. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = "eskimo" + "1" + "@" + "apple.com" App ID Prefix Change and Keychain Access The list of keychain access groups your app can access is determined by three entitlements. For the details, see Sharing Access to Keychain Items Among a Collection of Apps. If your app changes its App ID prefix, this list changes and you’re likely to lose access to existing keychain items. This situation crops up under two circumstances: When you migrate your app from using a unique App ID prefix to using your Team ID as its App ID prefix. When you transfer your app to another team. In both cases you have to plan carefully for this change. If you only learn about the problem after you’ve made the change, consider undoing the change to give you time to come up with a plan before continuing. Note On macOS, the information in this post only applies to the data protection keychain. For more information about the subtleties of the keychain on macOS, see On Mac Keychains. For more about App ID prefix changes, see Technote 2311 Managing Multiple App ID Prefixes and QA1726 Resolving the Potential Loss of Keychain Access warning. Migrate From a Unique App ID Prefix to Your Team ID Historically each app was assigned its own App ID prefix. This is no longer the case. Best practice is for apps to use their Team ID as their App ID prefix. This enables multiple neat features, including keychain item sharing and pasteboard sharing. If you have an app that uses a unique App ID prefix, consider migrating it to use your Team ID. This is a good thing in general, as long as you manage the migration process carefully. Your app’s keychain access group list is built from three entitlements: keychain-access-groups — For more on this, see Keychain Access Groups Entitlement. application-identifier (com.apple.application-identifier on macOS) com.apple.security.application-groups — For more on this, see App Groups Entitlement. Keycahin access groups from the third bullet are call app group identified keychain access groups, or AGI keychain access groups for short. IMPORTANT A macOS app can only use an AGI keychain access group if all of its entitlement claims are validated by a provisioning profile. See App Groups: macOS vs iOS: Working Towards Harmony for more about this concept. Keychain access groups from the first two bullets depend on the App ID prefix. If that changes, you lose access to any keychain items in those groups. WARNING Think carefully before using the keychain to store secrets that are the only way to access irreplaceable user data. While the keychain is very reliable, there are situations where a keychain item can be lost and it’s bad if it takes the user’s data with it. In some cases losing access to keychain items is not a big deal. For example, if your app uses the keychain to manage a single login credential, losing that is likely to be acceptable. The user can recover by logging in again. In other cases losing access to keychain items is unacceptable. For example, your app might manage access to dozens of different servers, each with unique login credentials. Your users will be grumpy if you require them to log in to all those servers again. In such situations you must carefully plan your migration. The key thing to understand is that an app group is tied to your team, not your App ID prefix, and thus your app retains access to AGI keychain access groups across an App ID prefix change. This suggests the following approach: Release a version of your app that moves keychain items from other keychain access groups to an AGI keychain access group. Give your users time to update to this new version, run it, and so move their keychain items. When you’re confident that the bulk of your users have done this, change your App ID prefix. The approach has one obvious caveat: It’s hard to judge how long to wait at step 2. Transfer Your App to Another Team Historically there was no supported way to maintain access to keychain items across an app transfer. That’s no longer the case, but you must still plan the transfer carefully. The overall approach is: Identify an app group ID to transfer. This could be an existing app group ID, but in many cases you’ll want to register a new app group ID solely for this purpose. Use the old team (the transferor) to release a version of your app that moves keychain items from other keychain access groups to the AGI keychain access group for this app group ID. Give your users time to update to this new version, run it, and so move their keychain items. When you’re confident that the bulk of your users have done this, initiate the app transfer. Once that’s complete, transfer the app group ID you selected in step 1. See App Store Connect Help > Transfer an app > Overview of app transfer > Apps using App Groups. Publish an update to your app from the new team (the transferee). When a user installs this version, it will have access to your app group, and hence your keychain items. WARNING Once you transfer the app group, the old team won’t be able to publish a new version of any app that uses this app group. That makes step 1 in the process critical. If you have an existing app group that’s used solely by the app being transferred — for example, an app group that you use to share state between the app and its app extensions — then choosing that app group ID makes sense. On the other hand, choosing the ID of an app group that’s share between this app and some unrelated app, one that’s not being transferred, would be bad, because any updates to that other app will lose access to the app group. There are some other significant caveats: The process doesn’t work for Mac apps because Mac apps that have ever used an app group can’t be transferred. See App Store Connect Help > Transfer an app > App transfer criteria. If and when that changes, you’ll need to choose an iOS-style app group ID for your AGI keychain access group. For more about the difference between iOS- and macOS-style app group IDs, see App Groups: macOS vs iOS: Working Towards Harmony. The current transfer process of app groups exposes a small window where some other team can ‘steal’ your app group ID. We have a bug on file to improve that process (r. 171616887). The process works best when transferring between two teams that are both under the control of the same entity. If that’s not the case, take steps to ensure that the old team transfers the app group in step 5. When you submit the app from the new team (step 6), App Store Connect will warn you about a potential loss of keychain access. That warning is talking about keychain items in normal keychain access groups. Items in an AGI keychain access group will still be accessible as long as you transfer the app group. Alternative Approaches for App Transfer In addition to the technique described in the previous section, there are a some alternative approaches you should at consider: Do nothing Do not transfer your app Get creative Do Nothing In this case the user loses all the secrets that your app stored in the keychain. This may be acceptable for certain apps. For example, if your app uses the keychain to manage a single login credential, losing that is likely to be acceptable. The user can recover by logging in again. Do Not Transfer Another option is to not transfer your app. Instead, ship a new version of the app from the new team and have the old app recommend that the user upgrade. There are a number of advantages to this approach. The first is that there’s absolutely no risk of losing any user data. The two apps are completely independent. The second advantage is that the user can install both apps on their device at the same time. This opens up a variety of potential migration paths. For example, you might ship an update to the old app with an export feature that saves the user’s state, including their secrets, to a suitably encrypted file, and then match that with an import facility on the new app. Finally, this approach offers flexible timing. The user can complete their migration at their leisure. However, there are a bunch of clouds to go with these silver linings: Your users might never migrate to the new app. If this is a paid app, or an app with in-app purchase, the user will have to buy things again. You lose the original app’s history, ratings, reviews, and so on. Get Creative Finally, you could attempt something creative. For example, you might: Publish a new version of the app that supports exporting the user’s state, including the secrets. Tell your users to do this, with a deadline. Transfer the app and then, when the deadline expires, publish the new version with an import feature. Frankly, this isn’t very practical. The problem is with step 2: There’s no good way to get all your users to do the export, and if they don’t do it before the deadline there’s no way to do it after. Test Before You Ship Once you have a new version of your app, with the new App ID prefix, it’s time to test. To run a day-to-day test: On a test device, install the existing version of the app from the App Store. Use the app to generate keychain items as a normal user would. For example, if you store login credentials in the keychain, use the app to save such a credential. In Xcode, run the new version of your app. Check that the keychain items you created in step 2 still work. After you upload this new version to App Store Connect, use TestFlight to run an internal test: On a test device, install the existing version of the app from the App Store. Use the app to generate keychain items as a normal user. For example, if you store login credentials in the keychain, use the app to save such a credential. Use TestFlight to update the app to your new version. Check that the keychain items you created in step 2 still work. Do this before you release the app to your beta testers and then again before releasing it to customers. WARNING These TestFlight test are your last chance to ensure that everything works. If you detect an error at this stage, you still have a chance to fix it. Revision History 2026-04-07 Added the Test Before You Ship section. 2026-03-31 Rewrote the Transfer Your App to Another Team section to describe a new approach for preserving access to keychain items across app transfers. Moved the previous discussion into a new Alternative Approaches for App Transfer section. Clarified that a macOS program can now use an app group as a keychain access group as long as its entitlements are validated. Made numerous editorial changes. 2022-05-17 First posted.
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