“Account Locked”

Hello everyone, I’m submitting an iOS app to App Review and received Guideline 2.1(b) – Information Needed. Apple says it appears the app may access or include paid digital content/subscriptions and they want details about the business model. In my project, a paywall / premium UI exists in the codebase, and subscription products are configured in App Store Connect for a future release, but in the build currently submitted: The paywall is disabled (not reachable through any UI flow / feature flags are off). There is no purchase flow (no way to subscribe in-app). There is no external purchase (no website/Stripe/etc.). Users cannot access any previously purchased subscriptions (no entitlement access / restore not exposed). Questions: Can the mere presence of a paywall screen / IAP-related code in the binary (even if disabled/unreachable) block App Review or trigger repeated 2.1(b) requests? Is it recommended to remove paywall/IAP code entirely from the review build if it’s not used yet, or is a clear explanation

Hi everyone, I’m looking for some advice or assistance regarding my Apple Developer Program enrollment. I completed my purchase and paid the $99 fee back on March 5th. Today is March 23rd, and my account is still not activated. It has been 18 days of total silence. I have already sent multiple follow-up emails to Apple Support, but I haven't received a single response. My payment was successfully processed, but I haven't received any confirmation or activation emails since then. Here are my transaction details: Invoice Number: MC55225030 Web Order Number: D009495884 Sales Order Number: AEU2369279 Has anyone else experienced such a long delay recently? Is there any other way to escalate this issue besides the standard contact form? Any help would be greatly appreciated. Thanks!

I represent a business who is trying to enroll into the Apple Developer Program. We already have a business account with Apple. Through our business account I have signed up for and provided all of the requested documentation for the Apple Developer Program. I am not the owner of the business, but I am qualified to take these actions on behalf of the business. The enrollment is pending verification since Friday. Just curious if there is anything I can do to move this along? Thank you.

Hello everyone, I recently submitted my iOS app for review, but it was unfortunately rejected under Guideline 2.1(a) - Performance - App Completeness. For context, my app is a healthcare application built with Ionic. According to the App Review team's message, they found the app to be incomplete. They stated they were unable to review the app because they couldn't get past the login screen. The Root Cause: Upon investigating, we discovered the issue is related to IP Geo-blocking. Because the app handles sensitive healthcare data, our API provider strictly blocks all network traffic originating from outside of Italy to legally comply with European GDPR regulations. Since the App Review team tests from the US, their requests are being entirely blocked by the firewall, causing the login to fail and the app to look broken on their end. What I have verified so far: I have provided valid demo account credentials in the App Store Connect App Review Information section. I have tested the app thoroughly on ph

I'm building a hybrid iOS app using Capacitor with a native Swift IAP bridge (StoreKit 1). My SKProductsRequest consistently returns 0 products, and all product identifiers appear in response.invalidProductIdentifiers. Setup: Capacitor app with custom CAPBridgeViewController subclass handling IAP via SKPaymentQueue and WKScriptMessageHandler 5 products configured in App Store Connect (3 consumables, 2 auto-renewable subscriptions), all Ready to Submit Bundle ID matches between Xcode and App Store Connect In-App Purchase capability enabled Paid Apps agreement active Testing on physical iPad Air M3 with Sandbox Tester Products created over 48 hours ago Clean Build Folder performed before each test Product IDs: com.opencompass.basic.monthly com.opencompass.premium.monthly com.opencompass.tokens.50 com.opencompass.tokens.150 com.opencompass.tokens.500 Code snippet: let request = SKProductsRequest(productIdentifiers: Set(productIdentifiers)) request.delegate = self request.start() // Delegate fires, but: // respon

Hi Apple Developer Support, We are reaching out to request guidance on a testing constraint we have encountered related to iOS Universal Links and Associated Domains entitlements. As part of aligning with updated recommendations from our authentication provider, we have transitioned our mobile apps to use HTTPS redirect callbacks (Universal Links) instead of custom URI schemes. This works as expected in production and on real physical devices. However, we are encountering a significant issue in our cloud-based device testing environment. When our testing platform re-signs the app to run it on their infrastructure, the re-signing process strips the Associated Domains entitlement from the app bundle. As a result, iOS no longer honors our Universal Links, which breaks the authentication redirect flow — the callback cannot route back into the app after the user authenticates. We have identified a potential workaround that would involve disabling app re-signing in the testing platform, but this requires provisioni

Help. I paid for the subscription 6 days ago, the account is still not activated. The support service also does not respond within 6 days. I called, they said they couldn't help in any way. What to do??? Serial number: 2-87112222928 Order ID: MTFKZHZFFT

Hello, I received an email on January 1st, 2026, regarding the Ireland VAT questionnaire with a deadline of April 1, 2026. The email instructs me to provide my VAT registration number or indicate non-registered status by clicking Ireland Tax Questionnaire or Add Tax Info in the Tax Forms section of App Store Connect. However, I cannot find this option in my account. When I go to the Business section and Tax Forms, I only see: US tax forms (already completed) Options to add tax forms for Brazil, Mexico, and Taiwan There is no Ireland Tax Questionnaire or option to add Ireland tax information. My legal entity is registered in Bulgaria, not Ireland. Could you please clarify: Do I need to complete the Ireland Tax Questionnaire given that my business is based in Bulgaria? If yes, how can I access this questionnaire since it doesn't appear in my Tax Forms section? Thanks, Menuu Dev team

Hi Apple Developer Community, Since March 16, 2026, our integration with the Apple Ads Campaign Management API (v5) is returning 403 Forbidden on all GET requests to the custom-reports endpoint, while POST requests to create reports continue to work without any issues. Environment API Version: v5 Base URL: https://api.searchads.apple.com/api/v5/ Authentication: OAuth 2.0 (Bearer token — token generation works fine) API User Role: API Account Manager What's broken GET /api/v5/custom-reports/63638557 → 403 Forbidden The response is raw HTML from Apple's gateway, not a JSON API error: 403 Forbidden 403 Forbidden Apple This indicates the request is being blocked at the reverse proxy / infrastructure level and never reaches the API application layer. A proper API-level authorization error would return JSON with messageCode and message fields. What still works POST creates report successfully POST /api/v5/custom-reports → 200 OK Response: { data: { id: 63638557, name: Impression_Share_Report_2026-03-22

Hi all, i'm new here,, and would like to see what I could do differently to get my account fixed. here is my enrollment ID: 3JXRZ62WJK i've had in the past an account that expired, because I did not renew in time my subscription. I did that with email confirmation. then i was requested to submit a new enrolment, which I did and made payment. then to my surprise the account is requiring another enrolment. that's not how I expect this yo work. What could be the reason why?

Safari continues to display a Fraudulent Website Warning for openvan.camp despite the domain being clean across all major security databases for over a week. Chrome, Firefox, and all other browsers open the site without any warnings. Domain: openvan.camp Warning appeared: March 18, 2026 Warning type: Fraudulent Website Warning (red screen) Current security database status: Google Safe Browsing: ✅ Clean (transparencyreport.google.com) Google Search Console: ✅ No security issues Spamhaus DBL: ✅ Removed from blocklist Fortinet FortiGuard: ✅ Category Travel VirusTotal: ✅ 0/65 vendors URLVoid: ✅ 0/35 engines Steps taken: Removed the third-party ad network (Adsterra) that caused the original flag — March 18, 2026 Migrated hosting to Scaleway (AS12876, France), IP: 151.115.84.228 Configured SPF, DKIM, DMARC records Created functional abuse@ and postmaster@ role accounts Submitted review via websitereview.apple.com — no response after 5 days What we believe is happening: Apple's Safe Browsing database appear

Hey everyone, I’m completely stuck and hoping someone here (or an Apple rep) can help, because Developer Support is just sending me the exact same template replies at this point. I submitted a standard version update for my app (Hadiyyati - Luxury Gifts) back on February 7th. It has now been over 45 days, and the status is still permanently frozen on Waiting for Review. Here is the loop I am stuck in: I've had an Expedited Review requested and approved 3 separate times. Support gives me a case number, says they contacted the App Review Board, and tells me to wait. Weeks pass, nothing happens, and when I follow up, I get: At this time, your app review is proceeding normally, and there is no further action you need to take. 45 days for a store update is not proceeding normally. I strongly suspect my submission (ID: aeadea76-8fb4-437c-9c04-60171b909f3e) is bugged, corrupted, or locked in a ghost state on the App Store Connect backend. Has anyone dealt with a completely frozen submission like this? Is th