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“Account Locked”

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Reply to Only a single iCloud account can be saved
I had pretty much the same issue, for me accountsd showed both my @me.com as well as my @mac.com addresses, which was probably causing the conflict. I resolved it like this:1. Delete ~/Library/Application Support/iCloud/Accounts/ competely (I actually just moved it, just to have a copy)2. Reboot3. System Preferences => Internet Accounts showed a second inactive iCloud account4. Delete that inactive account5. Another Reboot6. Sign in to the actual account in System Preferences => iCloudAfter this procedure, I could use iCloud properly again.
Jun ’15
App review times unacceptable
Lot's of great things coming out of WWDC, but here we are in 2015 and I feel like little has changed since the launch of iTunes connect. What's the deal apple? We both know there are plenty solutions to this problem. I'm trying to understand the resistance, because it definitely has nothing to do with security, and keeping the ecosystem safe. I've had apps that crashed on launch get pushed through, so we're definitely not talking about quality control here.The only reason I can come up with is that Apple knows/thinks that update velocity is detrimental to the end user, and app reviews are politically easier to implement. Did your app reviewers join some powerful union? Or maybe the internal team is overselling the value of app reviews up the chain of command? It doesn't even make sense. You're telling me if a developer who has had >5 submissions to the app store without prior problems has to wait 12 days to improve their software? You tell us “write quality code” yet you don’t even allow us to test against
11
0
3.6k
Jun ’15
Keyboard not responding
Hello folks,I've experienced this a couple of times now, where my keyboard on my MacBook Pro Retina suddenly stops responding.It simply doesn't register when I press a key - not even the Caps Lock LED will light up.It stops responding for 15-20 seconds, and then suddenly starts working again. Everything else works fine. TrackPad (multitouch gestures) and in general the system runs fine. It's just the keyboard.Does anyone else experience this with OS X 10.11?
3
0
866
Jun ’15
Xcode 7 Certificate issue
Hi! We downloaded Xcode 7 as We wanted to test my app before buying the individual membership.We (our dev) tested it on some devices and worked like a charm, so I bought the individual membership and when trying to register my app Bundle Id it says that's it's beeing used!! Because the dev of our project used it with Xcode7 and his account its not the one we use to release apps, we have a provisioning profile with that bundle id that Xcode 7 beta created to test and now I don't know how to revoke it... If I click revoke it says an error occurred trying to revoke this certificate.What can we do? With his acocunt he cannot log in into itunes connect to revoke that bundle id...Thanks!
0
0
399
Jun ’15
remote notifications show on lock screen
Hello everyone,my problem is:when I switch off the screen of my iphone while my app is in foreground I don't receive any push notification about my appThe option show on lock screen is enabled in iphone settings and works but only if I switch off the screen when my app is closed or background; it doesn't work if my app is in foreground when I turn off the screen.I tried with iphone 6 and ios 8 but I need running my app also in ios 7I noticed that if I open whatsapp and set notifications in the app and then I turn off the screen of iphone, the push notification arrive and the screen turn on, so I think is possible do it also in my appthanks in advanceP.S. I'm sorry for my English but I hope it is understandingClaudio
0
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633
Jun ’15
Educational volume sales zilch now
I have seen sales of my apps through the educational volume purchaser program (50% off for 20 or more copies at once) almost disappear in the past several months after a few years of getting some each month. I really can't account for it. These are iPad apps, so one worrisome idea is that schools are buying Chromebooks instead of iPads. Nothing I can do about that. Another possibility is that Apple has decided the best way to sell iPads to schools is to make it easy for them to get one copy of an app and install it on many devices. I remember reading something about a new policy that I thought at the time might do exactly that.Anyway, my main question is: are other devs that sell educational apps seeing the same thing, or is it just me?
0
0
150
Jun ’15
External developer access
Could somebody please clarify the 3 points below for me. How do (or should) I provide these?So far, I have provided a new external (in another country) and trusted app development agency with our master login details.But now, they say they need (so they can create PhoneGap previews and then development etc):1. A private.key for main account certificate.2. They also said that when we registered our account we should have created main certificate and on creation it generated 2 files: public part, which can be downloaded from console and private part, which should be stored somewhere else (I have no idea what or where this is). What do they need here and where do I find it? 3. A passphrase used to generate this public/private keys pair.We have been using a Wordpress plugin app building service to create apps (we have over 50) but have not had to worry or know about certificates etc (which really confuse me).
0
0
381
Jun ’15
how to upgrade apple developer program to enterprise
Hi,Currently our account is Apple Developer Program and we want to upgrade to Apple Developer Enterprise Program. Can you tell us how to do it?We already published an App on Apple Store two year ago and thousans of user downloaed the App. If we upgrade to Enterprise Program, are there any impact to the existing users? Do we need to re-create certificate or provisioning profiles?Thanks,
4
0
8.7k
Jun ’15
Signing up as both an external and internal tester breaks testflight
I've encountered a problem in Testflight where we had previously signed up an external tester using a non-Apple-ID related email address, then brought them into our internal team and invited them to the internal list via their actual Apple ID. After they attempted to install the app as an internal tester, they recevied an error message saying they had already been invited to test flight when they tried to download a newer version of the app. At this point, the user cannot install the app either as an external or internal tester.Attempts to delete the test flight profile, delete the tester from the interal and external lists, delete the app, and re-invite them only leads to the same error happening. The user is effectively locked out of test flight.Has anyone encountered this issue and found a workaround?Thanks!
2
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2.7k
Jun ’15
Reply to Signing up as both an external and internal tester breaks testflight
I was able to find a solution to the issue. I had to delete the user from both the internal and external tester lists, remove their account from Users & Groups in iTunes Connect, delete test flight from their phone, and then re-invite them via User & Groups. Once they signed up, I added them as an internal tester and sent them an invite. After they install Test Flight and load it, they get the error message that the invitation is invalid. At this point, you click on their apple ID in the button near the bottom of that screen. On the following screen, there should be at least one extra device listed near the bottom. Click edit, select all the devices in that list, and then select Remove in the top-left part of the screen. Then click done. At that point, the user will be able to install the app again.
Jun ’15
El Capitan - System Administration Radars
To help other admins, I thought it would be a smart idea to post all of our radars in one place. This will allow us to share our discoveries and submit duplicate bugs with our device count.Currently, the developer forums flag all posts with URLs. All of my El Capitan Radar's have been uploaded to Open Radar - openradar (dot) appspot (dot) comIf possible, use the following when adding to this post.Subject:Apple Radar:Open Radar:Here are mine:Subject: OS X El Capitan System Integrity Protection - Add access to /Library/Desktop Pictures/El Capitan.jpgApple Radar: 21308772Open Radar: 5054091155734528Subject: OS X El Capitan System Integrity Protection - Ability to bless volumesApple Radar: 21310286Open Radar: 4935225620561920Subject: Server 4.1.51: Apple Configurator 2 - iOS firmware updates not pulling from El Capitan Caching ServerApple Radar: 21486700Open Radar: 4838690492776448Subject: iOS - 9.0 Beta 1 - iOS 9 OTA Updates Failure on Low Space (and MDM)Apple Radar: 21487581Open Radar: 6177901560987648Subject:
0
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1.3k
Jun ’15
Reply to Users charged even though we get an error back
No unfortunately I don't know of any documentation and more importantly, I don't know of any way to actually test that scenario. It did happen to me once when purchasing my IAP on the live app with a real account and real money. I was a little surprised to see my purchase failed UI immediately followed by the purchase succeeded once I got back to the app, but luckily my code did happen to work (enabled the feature after the second transaction) in that situation. I say luckily because as you've noted, it doesn't seem to be mentioned in the docs or IAP testing suggested procedures.
Topic: App & System Services SubTopic: StoreKit Tags:
Jun ’15
Simulator fails to launch apps reliably, won't attach
I'm finding that the Xcode 7 Beta and Simulators are very temperamental.The type of error I'm getting depends on the phase of the moon. It's highly variable. Some times I get a run of good launches, other times I can't launch any app in the Simulator at all.When I switch to a different Simulator (e.g. iPad 2 to iPhone 5s), I get the most problems. Right now, I can't get the 5s simulator to launch my app at all.When I press the Run button on my project, usually one of three things happens:1) the app launches in the Simulator.2) Nothing happens in the Simulator. Xcode's log reports that it has failed to attach a process. Very common. Repeating the Run several times in a row often gets it working.e.g.error: failed to attach to process ID 605803) A Problem Report appears, containing the error report for the ServerFileProvider. The app may or may not be running in the simulator.Here is the latest output:Process: ServerFileProvider [59545]Path: /Applications/Xcode-beta.app/Contents/Developer/Platforms/iPhoneSimulat
0
0
1.9k
Jun ’15
IOS 8.4 (beta) SpriteKit libobjc.A.dylib EXC_BAD_ACCESS (SIGSEGV)
Hello,My app is crashing randomly.It happily works when run from Xcode.When I run from an adhoc distribution of via Test Flight, it runs for around 10 -20 seconds then crashes as random points.Two different crash logs belowAny pointers greatly appreciated// *********************// Log 1{app_name:TradeSamuraiBooks,app_cohort:2|date=1435039200000&sf=143460%2C29&tid=5c6ea09af5f53eb5de36154442315915a5fb25867864cd5600817aa21651c991,app_version:1.14,slice_uuid:94ca5395-fc9d-3439-b18a-391f05b669b3,adam_id:963965142,build_version:4,bundleID:com.tradesamurai.books.TradeSamuraiBooks,share_with_app_devs:true,is_first_party:false,bug_type:109,os_version:iPhone OS 8.4 (12H4125a),is_beta:true,name:TradeSamuraiBooks}Incident Identifier: E022613E-24F1-41C5-AE18-BD51F015EEA8Beta Identifier: F3578F69-D532-48A3-B651-F0E31E85A44BHardware Model: iPhone7,2Process: TradeSamuraiBooks [325]Path: /private/var/mobile/Containers/Bundle/Application/6FB05BAF-0B7F-49A4-ADEE-616BAEDDB522/TradeSamuraiBooks.app/TradeSamuraiBooksIdenti
0
0
867
Jun ’15
Reply to Only a single iCloud account can be saved
I had pretty much the same issue, for me accountsd showed both my @me.com as well as my @mac.com addresses, which was probably causing the conflict. I resolved it like this:1. Delete ~/Library/Application Support/iCloud/Accounts/ competely (I actually just moved it, just to have a copy)2. Reboot3. System Preferences => Internet Accounts showed a second inactive iCloud account4. Delete that inactive account5. Another Reboot6. Sign in to the actual account in System Preferences => iCloudAfter this procedure, I could use iCloud properly again.
Replies
Boosts
Views
Activity
Jun ’15
App review times unacceptable
Lot's of great things coming out of WWDC, but here we are in 2015 and I feel like little has changed since the launch of iTunes connect. What's the deal apple? We both know there are plenty solutions to this problem. I'm trying to understand the resistance, because it definitely has nothing to do with security, and keeping the ecosystem safe. I've had apps that crashed on launch get pushed through, so we're definitely not talking about quality control here.The only reason I can come up with is that Apple knows/thinks that update velocity is detrimental to the end user, and app reviews are politically easier to implement. Did your app reviewers join some powerful union? Or maybe the internal team is overselling the value of app reviews up the chain of command? It doesn't even make sense. You're telling me if a developer who has had >5 submissions to the app store without prior problems has to wait 12 days to improve their software? You tell us “write quality code” yet you don’t even allow us to test against
Replies
11
Boosts
0
Views
3.6k
Activity
Jun ’15
Keyboard not responding
Hello folks,I've experienced this a couple of times now, where my keyboard on my MacBook Pro Retina suddenly stops responding.It simply doesn't register when I press a key - not even the Caps Lock LED will light up.It stops responding for 15-20 seconds, and then suddenly starts working again. Everything else works fine. TrackPad (multitouch gestures) and in general the system runs fine. It's just the keyboard.Does anyone else experience this with OS X 10.11?
Replies
3
Boosts
0
Views
866
Activity
Jun ’15
Xcode 7 Certificate issue
Hi! We downloaded Xcode 7 as We wanted to test my app before buying the individual membership.We (our dev) tested it on some devices and worked like a charm, so I bought the individual membership and when trying to register my app Bundle Id it says that's it's beeing used!! Because the dev of our project used it with Xcode7 and his account its not the one we use to release apps, we have a provisioning profile with that bundle id that Xcode 7 beta created to test and now I don't know how to revoke it... If I click revoke it says an error occurred trying to revoke this certificate.What can we do? With his acocunt he cannot log in into itunes connect to revoke that bundle id...Thanks!
Replies
0
Boosts
0
Views
399
Activity
Jun ’15
remote notifications show on lock screen
Hello everyone,my problem is:when I switch off the screen of my iphone while my app is in foreground I don't receive any push notification about my appThe option show on lock screen is enabled in iphone settings and works but only if I switch off the screen when my app is closed or background; it doesn't work if my app is in foreground when I turn off the screen.I tried with iphone 6 and ios 8 but I need running my app also in ios 7I noticed that if I open whatsapp and set notifications in the app and then I turn off the screen of iphone, the push notification arrive and the screen turn on, so I think is possible do it also in my appthanks in advanceP.S. I'm sorry for my English but I hope it is understandingClaudio
Replies
0
Boosts
0
Views
633
Activity
Jun ’15
Educational volume sales zilch now
I have seen sales of my apps through the educational volume purchaser program (50% off for 20 or more copies at once) almost disappear in the past several months after a few years of getting some each month. I really can't account for it. These are iPad apps, so one worrisome idea is that schools are buying Chromebooks instead of iPads. Nothing I can do about that. Another possibility is that Apple has decided the best way to sell iPads to schools is to make it easy for them to get one copy of an app and install it on many devices. I remember reading something about a new policy that I thought at the time might do exactly that.Anyway, my main question is: are other devs that sell educational apps seeing the same thing, or is it just me?
Replies
0
Boosts
0
Views
150
Activity
Jun ’15
External developer access
Could somebody please clarify the 3 points below for me. How do (or should) I provide these?So far, I have provided a new external (in another country) and trusted app development agency with our master login details.But now, they say they need (so they can create PhoneGap previews and then development etc):1. A private.key for main account certificate.2. They also said that when we registered our account we should have created main certificate and on creation it generated 2 files: public part, which can be downloaded from console and private part, which should be stored somewhere else (I have no idea what or where this is). What do they need here and where do I find it? 3. A passphrase used to generate this public/private keys pair.We have been using a Wordpress plugin app building service to create apps (we have over 50) but have not had to worry or know about certificates etc (which really confuse me).
Replies
0
Boosts
0
Views
381
Activity
Jun ’15
how to upgrade apple developer program to enterprise
Hi,Currently our account is Apple Developer Program and we want to upgrade to Apple Developer Enterprise Program. Can you tell us how to do it?We already published an App on Apple Store two year ago and thousans of user downloaed the App. If we upgrade to Enterprise Program, are there any impact to the existing users? Do we need to re-create certificate or provisioning profiles?Thanks,
Replies
4
Boosts
0
Views
8.7k
Activity
Jun ’15
Signing up as both an external and internal tester breaks testflight
I've encountered a problem in Testflight where we had previously signed up an external tester using a non-Apple-ID related email address, then brought them into our internal team and invited them to the internal list via their actual Apple ID. After they attempted to install the app as an internal tester, they recevied an error message saying they had already been invited to test flight when they tried to download a newer version of the app. At this point, the user cannot install the app either as an external or internal tester.Attempts to delete the test flight profile, delete the tester from the interal and external lists, delete the app, and re-invite them only leads to the same error happening. The user is effectively locked out of test flight.Has anyone encountered this issue and found a workaround?Thanks!
Replies
2
Boosts
0
Views
2.7k
Activity
Jun ’15
Reply to Signing up as both an external and internal tester breaks testflight
I was able to find a solution to the issue. I had to delete the user from both the internal and external tester lists, remove their account from Users & Groups in iTunes Connect, delete test flight from their phone, and then re-invite them via User & Groups. Once they signed up, I added them as an internal tester and sent them an invite. After they install Test Flight and load it, they get the error message that the invitation is invalid. At this point, you click on their apple ID in the button near the bottom of that screen. On the following screen, there should be at least one extra device listed near the bottom. Click edit, select all the devices in that list, and then select Remove in the top-left part of the screen. Then click done. At that point, the user will be able to install the app again.
Replies
Boosts
Views
Activity
Jun ’15
El Capitan - System Administration Radars
To help other admins, I thought it would be a smart idea to post all of our radars in one place. This will allow us to share our discoveries and submit duplicate bugs with our device count.Currently, the developer forums flag all posts with URLs. All of my El Capitan Radar's have been uploaded to Open Radar - openradar (dot) appspot (dot) comIf possible, use the following when adding to this post.Subject:Apple Radar:Open Radar:Here are mine:Subject: OS X El Capitan System Integrity Protection - Add access to /Library/Desktop Pictures/El Capitan.jpgApple Radar: 21308772Open Radar: 5054091155734528Subject: OS X El Capitan System Integrity Protection - Ability to bless volumesApple Radar: 21310286Open Radar: 4935225620561920Subject: Server 4.1.51: Apple Configurator 2 - iOS firmware updates not pulling from El Capitan Caching ServerApple Radar: 21486700Open Radar: 4838690492776448Subject: iOS - 9.0 Beta 1 - iOS 9 OTA Updates Failure on Low Space (and MDM)Apple Radar: 21487581Open Radar: 6177901560987648Subject:
Replies
0
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0
Views
1.3k
Activity
Jun ’15
Reply to how to upgrade apple developer program to enterprise
They are separate accounts. You have to create a new organization. FYI: if you won't be able to share icloud containers between the accounts either. Are you interested in Enterprise in order to distribute your app easier? Just curious.
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Views
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Jun ’15
Reply to Users charged even though we get an error back
No unfortunately I don't know of any documentation and more importantly, I don't know of any way to actually test that scenario. It did happen to me once when purchasing my IAP on the live app with a real account and real money. I was a little surprised to see my purchase failed UI immediately followed by the purchase succeeded once I got back to the app, but luckily my code did happen to work (enabled the feature after the second transaction) in that situation. I say luckily because as you've noted, it doesn't seem to be mentioned in the docs or IAP testing suggested procedures.
Topic: App & System Services SubTopic: StoreKit Tags:
Replies
Boosts
Views
Activity
Jun ’15
Simulator fails to launch apps reliably, won't attach
I'm finding that the Xcode 7 Beta and Simulators are very temperamental.The type of error I'm getting depends on the phase of the moon. It's highly variable. Some times I get a run of good launches, other times I can't launch any app in the Simulator at all.When I switch to a different Simulator (e.g. iPad 2 to iPhone 5s), I get the most problems. Right now, I can't get the 5s simulator to launch my app at all.When I press the Run button on my project, usually one of three things happens:1) the app launches in the Simulator.2) Nothing happens in the Simulator. Xcode's log reports that it has failed to attach a process. Very common. Repeating the Run several times in a row often gets it working.e.g.error: failed to attach to process ID 605803) A Problem Report appears, containing the error report for the ServerFileProvider. The app may or may not be running in the simulator.Here is the latest output:Process: ServerFileProvider [59545]Path: /Applications/Xcode-beta.app/Contents/Developer/Platforms/iPhoneSimulat
Replies
0
Boosts
0
Views
1.9k
Activity
Jun ’15
IOS 8.4 (beta) SpriteKit libobjc.A.dylib EXC_BAD_ACCESS (SIGSEGV)
Hello,My app is crashing randomly.It happily works when run from Xcode.When I run from an adhoc distribution of via Test Flight, it runs for around 10 -20 seconds then crashes as random points.Two different crash logs belowAny pointers greatly appreciated// *********************// Log 1{app_name:TradeSamuraiBooks,app_cohort:2|date=1435039200000&sf=143460%2C29&tid=5c6ea09af5f53eb5de36154442315915a5fb25867864cd5600817aa21651c991,app_version:1.14,slice_uuid:94ca5395-fc9d-3439-b18a-391f05b669b3,adam_id:963965142,build_version:4,bundleID:com.tradesamurai.books.TradeSamuraiBooks,share_with_app_devs:true,is_first_party:false,bug_type:109,os_version:iPhone OS 8.4 (12H4125a),is_beta:true,name:TradeSamuraiBooks}Incident Identifier: E022613E-24F1-41C5-AE18-BD51F015EEA8Beta Identifier: F3578F69-D532-48A3-B651-F0E31E85A44BHardware Model: iPhone7,2Process: TradeSamuraiBooks [325]Path: /private/var/mobile/Containers/Bundle/Application/6FB05BAF-0B7F-49A4-ADEE-616BAEDDB522/TradeSamuraiBooks.app/TradeSamuraiBooksIdenti
Replies
0
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0
Views
867
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Jun ’15