IMPORTANT altool is deprecated for the purposes of notarisation and will stop working on 1 Nov 2023 [1]. If you’re currently notarising with altool, switch to notarytool now. For specific advice on how to do this, see TN3147 Migrating to the latest notarization tool. General: DevForums tag: Notarization WWDC 2018 Session 702 Your Apps and the Future of macOS Security WWDC 2019 Session 703 All About Notarization WWDC 2021 Session 10261 Faster and simpler notarization for Mac apps WWDC 2022 Session 10109 What’s new in notarization for Mac apps — Amongst other things, this introduced the Notary REST API Notarizing macOS Software Before Distribution documentation Customizing the Notarization Workflow documentation Resolving Common Notarization Issues documentation Notary REST API documentation TN3147 Migrating to the latest notarization tool technote Fetching the Notary Log DevForums post Q&A with the Mac notary service team Developer > News post Notarisation and the macOS 10.9 SDK DevForums post Testing a Notarised Product DevForums post Notarisation Fundamentals DevForums post The Pros and Cons of Stapling DevForums post Many notarisation issues are actually code signing or trusted execution issue. For more on those topics, see Code Signing Resources and Trusted Execution Resources. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = "eskimo" + "1" + "@" + "apple.com" [1] See Apple notary service update.

Hello, For my macOS app, on Xcode version 15.4 (15F31d) on macOS 14.5 (23F79) I follow Organizer > Distribute App > Direct Distribution, and I get a Notary Error "The operation couldn't be completed. (SotoS3.S3ErrorType.multipart error 1.)" It's been happening since 3 days. In the IDEDistribution.verbose.log file I see: https://gist.github.com/atacan/5dec7a5e26dde0ec06a5bc4eb3607461

notarytool-2024-07-23-143951.ips I notarytool-2024-07-23-105410.ips have two Mac machines and running the same Python script as a CGI script in an Apache webserver (httpd) installed via Homebrew. The Python script calls the subprocess.run() method to call the notarytool via xcrun. On one server the script runs as expected in the webserver environment and on the other machines it gets an exit code (-)4; SIGILL. On the machines where it fails, the notarytool command works from console, as expected. Additionally, it works if I run the script directly with Python in the console. I launch the same command in a Perl script in the webserver and the same exit code / issue occured. I have the same installed version and setup on both servers for Homebrew Apache Webserver (httpd) Python version (3.9.6) xcrun --version: xcrun version 61. xcrun notarytool --version: 1.0.0 (27) the Mac machines are identical, both are bought and set up at the same time The see similar topics at: https://forums.developer.apple.com/forums/thread/724995 Notarytool was used on a machine as an agent via Jenkins job https://github.com/moses-palmer/pynput/issues/366#issuecomment-1364470827 used Python, gets the same exit code, used in multi-thread environment (maybe like a webserver)

After my application was singed on the mac runner, I got an error when my application was uploaded from my Mac runner to the Notarization service. Here is my error: Notarization ended with response: {"uuid":"my_uid","notarizationStatus":{"status":"ERROR","message":"Error happened while uploading file to Apple notarization service","moreInfo":"net.jodah.failsafe.FailsafeException: java.util.concurrent.ExecutionException: Error while parsing the output after the upload of the file to be notarized"}} Does anyone know how to fix it? Thank you very much!

Im using a git actions CI/CD pipeline for my automated deployment and I'd like to include notarisation in this process. Right now when I'm submitting for notarisation manually/locally it's taking around 24 hours and then is eventually successfully accepted. \ Using a git actions server to do this has a cost per minute (and an even higher cost at 10x per minute for a Mac-OS machine), so notarising with a 24hr turn around time is not feasible. Ive submitted my application many times and it's been the same experience each time taking around 24 hours and then being accepted. How can I shorten the time frame on this or even find out what I might be doing wrong to cause such a long time for a response? here my log: { "logFormatVersion": 1, "jobId": "3ccf4652-60dc-4fd1-b281-23d49b2b7bb1", "status": "Accepted", "statusSummary": "Ready for distribution", "statusCode": 0, "archiveFilename": "AudioMap.dmg", "uploadDate": "2024-07-14T16:51:02.848Z", "sha256": "614c5992133d61094b39b6a5d00a225d2fc7efe78ab0e59cd47c78275602cb59", "ticketContents": [ { "path": "AudioMap.dmg", "digestAlgorithm": "SHA-256", "cdhash": "9d4f500a2fd49769b99f921d3fbe8ef753604abe" }, { "path": "AudioMap.dmg/AudioMap.app", "digestAlgorithm": "SHA-256", "cdhash": "b1fa9c86be805ef28c645f3b03631e2e5873ce77", "arch": "arm64" }, { "path": "AudioMap.dmg/AudioMap.app/Contents/Frameworks/libsodium.26.dylib", "digestAlgorithm": "SHA-256", "cdhash": "6228e3fdcd29c080ae45d1bc5a6af10960db8938", "arch": "arm64" }, { "path": "AudioMap.dmg/AudioMap.app/Contents/MacOS/AudioMap", "digestAlgorithm": "SHA-256", "cdhash": "b1fa9c86be805ef28c645f3b03631e2e5873ce77", "arch": "arm64" }, { "path": "AudioMap.dmg/AudioMap.app/Contents/Frameworks/libsodium.26.dylib", "digestAlgorithm": "SHA-256", "cdhash": "6228e3fdcd29c080ae45d1bc5a6af10960db8938", "arch": "arm64" } ], "issues": null }

Hello I´ve build a game in Unreal and try to get it for sale to a webshop (not Apple Store). For that, the game needs to be notarized etc. And to sell the outside of Apple Store you need to log in manually with Developer ID application in Xcode. Any idea why I get this error message: "Hardened Runtime is Not Enabled. "XXXXXXXX.app" must be rebuilt with support for the Hardened Runtime. Enable the Hardened Runtime capability in the project editor, test your app, rebuild your archive, and upload again. Any help appreciated, I´ve struggled with this for a week. All the best, Ramili

"My .dmg notarization has taken more than 12 hours. Who should I contact for assistance?" Successfully received submission info createdDate: 2024-07-09T13:01:15.078Z id: 62b98f94-e554-4194-a84c-3ec621311d47 name: SecuCompRSA.dmg status: In Progress Xcode：15.3. macOS：14.3（23D56）

Hi, I am getting following error from following command, although I am 100% sure that I am entering the right credentials: Command: xcrun notarytool store-credentials "MY_PROFILE" --apple-id “***” --team-id "yyy" --password "zzz" Error: Error: HTTP status code: 401. Invalid credentials. Username or password is incorrect. Use the app-specific password generated at appleid.apple.com. Ensure that all authentication arguments are correct. ***->https://appleid.apple.com/account/manage/email and phone number -> apple id email (email address used for developer account) yyy->https://developer.apple.com/account#MembershipDetailsCard/Team ID -> 10 digit nummer zzz->https://appleid.apple.com/account/manage/App-Specific Passwords created and used I just copy pasted every single item from the defined locations above. I would appreciate for an answer. Best Regards

Hello, I am currently developing a macOS application using macOS 10.15.7 and Xcode 11.1. My application is distributed directly to users via a server, not through the App Store. I recently came across the following announcement: "Starting November 1, 2023, the Apple notary service no longer accepts uploads from altool or Xcode 13 or earlier. If you notarize your Mac software with the Apple notary service using the altool command-line utility or Xcode 13 or earlier, you need to transition to the notarytool command-line utility or upgrade to Xcode 14 or later." Given this change, I understand that I need to use notarytool or upgrade to Xcode 14 or later for notarization. However, upgrading my current development environment is not feasible at the moment. I would like to know if it is possible to build my application on my current environment (macOS 10.15.7 and Xcode 11.1) and then transfer the built application to a separate machine running macOS 11.0 or later with Xcode 14 or later installed, to perform the notarization using notarytool. Could you please confirm if this approach is acceptable and if there are any specific steps or considerations I should be aware of when using notarytool on a separate machine for notarizing my application? Thank you for your assistance. Best regards, WJohn

We've been notarizing apps for a while now and have been through agreement changes before. But we still keep getting the following error when trying to notarize: Conducting pre-submission checks for myapp.dmg and initiating connection to the Apple notary service... Error: HTTP status code: 403. A required agreement is missing or has expired. This request requires an in-effect agreement that has not been signed or has expired. Ensure your team has signed the necessary legal agreements and that they are not expired. We've been through every document in our account to ensure it is signed. Is there any way to determine what document is not signed or what our issue is ? ...thanks

Good day, I'm trying to get my app notarized, so I can distribute it, but my submissions get stuck on 'In Progess'. On the 20th of June I made several submissions which seems to have disappeared. When I do 'xcrun notarytool history' they are not there anymore. On the 21th Of June I made 2 new submission attempts with ids d68ca68e-ddfb-42c2-a491-0b24ac6efdc2 and 5f0118c9-0edd-4213-827b-a2ff53e40f27, which had been running for several hours last time I checked on the the 21th, but have also disappeared over the weekend from my history. I checked the app with the steps described here: https://developer.apple.com/documentation/security/notarizing_macos_software_before_distribution/resolving_common_notarization_issues, but all the checks were fine. Since there is no error message or log, I have no clue why my submissions get stuck on 'In Progress' or disappear. I've just submitted a new attempt with id 23a39a69-79a8-435c-a500-17ce1422c1fc and again it's stuck. Can anybody give any assistance?

I have signed and notarized a single executable file command line tool developed outside Xcode, and distributed outside of the App store by way of a download from a website as follows below, but nevertheless gatekeeper blocks running the tool with the usual message, just like without signing or notarization. If I remove the com.apple.quarantine xattr, the tool runs as it should without gatekeeper interference, as expected. I have browsed countless posts here, with similar issues, but in the end I can't find what's wrong with the process. From what I gather, as long as the target Mac is connected to the Internet, stapling should not be required (I do understand I can't staple a single file executable command line tool), although Gatekeeper would be expected to complain in the case of the first run being done without Internet connection. The certificate is a "Developer Id Application" certificate, installed and valid on the machine doing the signing. It is unclear to me what the distinction is between "Developer Id Application" and "Developer Id Installer" certificates, but it's confusing that using -t install with spctl will actually accept the app. The app is open source and available on GitHub (although the full distribution packaging is done in a separate build environment with some additional logic). The app used below as the target for signing and notarization is available to download from https://www.axantum.com/ in a .tar.gz archive. Here follows a log of commands and output: XecretsCli.plist: (This was necessary to add to the signing to avoid corruption of the executable by the code signing) codesign -s GCXRMT5SQC -f --timestamp -s 0CF6800E595AA6DE9EBB905066619A9BFDD17A77 --entitlements XecretsCli.plist -o runtime XecretsCli codesign -d -vvv --entitlements :- XecretsCli Executable=/Users/svante/Downloads/XecretsCli-Osx-2.3.567 3/XecretsCli Identifier=XecretsCli Format=Mach-O thin (x86_64) CodeDirectory v=20500 size=271478 flags=0x10000(runtime) hashes=8473+7 location=embedded Hash type=sha256 size=32 CandidateCDHash sha256=d3a8216fcb22b4a4af7bd0157ecc3d2b6be9f9b2 CandidateCDHashFull sha256=d3a8216fcb22b4a4af7bd0157ecc3d2b6be9f9b20c9e3c17e107f08c7ae75c5a Hash choices=sha256 CMSDigest=d3a8216fcb22b4a4af7bd0157ecc3d2b6be9f9b20c9e3c17e107f08c7ae75c5a CMSDigestType=2 CDHash=d3a8216fcb22b4a4af7bd0157ecc3d2b6be9f9b2 Signature size=8987 Authority=Developer ID Application: Axantum Software AB (GCXRMT5SQC) Authority=Developer ID Certification Authority Authority=Apple Root CA Timestamp=Jun 20, 2024 at 13:26:05 Info.plist=not bound TeamIdentifier=GCXRMT5SQC Runtime Version=13.1.0 Sealed Resources=none Internal requirements count=1 size=172 Warning: Specifying ':' in the path is deprecated and will not work in a future release codesign -v -vvv --strict --deep XecretsCli XecretsCli: valid on disk XecretsCli: satisfies its Designated Requirement zip XecretsCli.zip XecretsCli adding: XecretsCli (deflated 63%) xcrun notarytool submit "XecretsCli.zip" --keychain-profile "Notarize" --wait Conducting pre-submission checks for XecretsCli.zip and initiating connection to the Apple notary service... Submission ID received id: e5990902-3101-42de-a1a6-b9ea40b944b8 Upload progress: 100.00% (12.4 MB of 12.4 MB) Successfully uploaded file id: e5990902-3101-42de-a1a6-b9ea40b944b8 path: /Users/svante/Downloads/XecretsCli-Osx-2.3.567 3/XecretsCli.zip Waiting for processing to complete. Current status: Accepted........ Processing complete id: e5990902-3101-42de-a1a6-b9ea40b944b8 status: Accepted spctl -a -vvv XecretsCli XecretsCli: rejected (the code is valid but does not seem to be an app) origin=Developer ID Application: Axantum Software AB (GCXRMT5SQC) spctl -a -vvv -t install XecretsCli XecretsCli: accepted source=Notarized Developer ID origin=Developer ID Application: Axantum Software AB (GCXRMT5SQC) Trying to run the executable: "XecretsCli" can't be opened because the identity of the developer cannot be confirmed. Your security preferences allow installation of only apps from the App Store and identified developers. Chrome downloaded this file today at 10:37. OK

Error: { “logFormatVersion”: 1, “jobId”: “1654af2a-ff0e-46ff-8839-5c374e63228b”, “status”: “Invalid”, “statusSummary”: “Archive contains critical validation errors”, “statusCode”: 4000, “archiveFilename”: “LocalApp-macosx.zip”, “uploadDate”: “2024-06-12T05:33:53.719Z”, “sha256”: “28ffff0e2c33b2f57a9f1c25677e84232bfa04b1ef5341130afbbf18093ba0ab”, “ticketContents”: null, “issues”: [ { “severity”: “error”, “code”: null, “path”: “LocalApp-macosx.zip/LocalApp-macosx.app/Contents/Resources/Java/Disk1/InstData/Resource1.zip/$BUILD_ROOT$/Desktop/collaborator.app_zg_ia_sf.jar/Contents/MacOS/applet”, “message”: “The signature of the binary is invalid.”, “docUrl”: "“Resolving common notarization issues | Apple Developer Documentation ", “architecture”: “i386” }, { “severity”: “error”, “code”: null, “path”: “LocalApp-macosx.zip/LocalApp-macosx.app/Contents/Resources/Java/Disk1/InstData/Resource1.zip/$BUILD_ROOT$/Desktop/collaborator.app_zg_ia_sf.jar/Contents/MacOS/applet”, “message”: “The signature of the binary is invalid.”, “docUrl”: ““Resolving common notarization issues | Apple Developer Documentation”, “architecture”: “x86_64” } ] } Why is the binary regarded as invalid and what remedy is recommended?

Hi guys, I'm trying to make a test flight build (first time in a while) in Xcode 16.0 Beta for a visionOS 2.0 beta test. When I click Distribute App, It preps and creates the app but fails on the next step "creating app record..." with this code The operation couldn’t be completed. (DVTAppStoreConnect.ServiceBackendError error 1.) My account is old with a ton of certs, identifers, profiles etc. I've tied setting up a new one but that doesn't seem to fix the issue ( though I might have easily missed a step? ) Any help on how to solve this?

I developed an app including driver extension. So I tried to distribute it to users. Of course, it works fine in my Mac. I pressed "direct distribution" through the distribution menu in xcode, but the error occurred as below. I also checked that distribution are fine with TestFlight(internally), checked unregistered mac device. I can't figure out what's wrong, so I'm asking for help. Thank you.

Hello, I've developed an application using ElectronNET with C# and Blazor Server. I have managed to deploy to both Windows and the web but having trouble deploying the application to my Mac users. It's my first time deploying an application for Mac but feel like I'm stuck at the last hurdle and out of ideas so I'm reaching out for help. My application is successfully signing but during the build and when my Notarize.js is running it seems to get stuck indefinitely. I can check and see the status of the Notarize attempts but they seem to be stuck "In Progress". Here are the logs. Successfully received submission history. history -------------------------------------------------- createdDate: 2024-06-12T22:16:35.362Z id: 26192605-001b-46ae-b622-9a79c20e1e93 name: CustomerSupportDashboard.zip status: In Progress -------------------------------------------------- createdDate: 2024-06-12T18:51:21.772Z id: 6a34501c-8f48-4986-ae5e-82a99320dcbc name: CustomerSupportDashboard.zip status: In Progress -------------------------------------------------- createdDate: 2024-06-12T15:13:44.722Z id: ea5cd928-8207-4d25-b74a-45b04960dbe0 name: CustomerSupportDashboard.zip status: In Progress -------------------------------------------------- createdDate: 2024-06-12T14:24:48.776Z id: 00ccd1f9-daa4-4bba-9a86-9f577c51f26b name: CustomerSupportDashboard.zip status: In Progress -------------------------------------------------- createdDate: 2024-06-12T14:07:43.116Z id: bf5dfa9c-9702-413b-8fbb-94017e930bcf name: CustomerSupportDashboard.zip status: In Progress These have been running for over 6hours now and it's my understanding it should take minutes, correct me if I'm wrong? Here is my Notarize script if it helps diagnose what might be happening. Although the requests seem to be going through ok so it doesn't seem likely. const { join } = require('path'); const fs = require('fs-extra'); exports.default = async function notarizing(context) { const { electronPlatformName, appOutDir } = context; if (electronPlatformName !== 'darwin') { console.log("Not a macOS platform, skipping notarization."); return; } const appName = context.packager.appInfo.productFilename; const appPath = `${appOutDir}/${appName}.app`; const zipPath = `${appOutDir}/${appName}.zip`; console.log(`Zipping the app at path: ${appPath} to: ${zipPath}`); // Zip the app await new Promise((resolve, reject) => { execFile('zip', ['-r', zipPath, appPath], (error, stdout, stderr) => { if (error) { console.error(`Failed to zip app: ${stderr || stdout}`); reject(new Error(`Failed to zip app: ${stderr || stdout}`)); } else { console.log(`Successfully zipped app: ${stdout}`); resolve(); } }); }); console.log(`Notarizing the app with Apple ID: *************.*****@*******.****`); await new Promise((resolve, reject) => { execFile('xcrun', [ 'notarytool', 'submit', zipPath, '--apple-id', '*************.*****@*******.****', '--password', '****-****-****-****', '--team-id', '**********', '--wait', '--output-format', 'json' ], (error, stdout, stderr) => { if (error) { console.error(`Notarization failed: ${stderr || stdout}`); reject(new Error(`Notarization failed: ${stderr || stdout}`)); } else { console.log(`Successfully notarized: ${stdout}`); resolve(); } }); }); }; ```

Hi there, My app detects connected BlackMagic devices on a user's machine and this is done using the DeckLink SDK which first tries to load /Library/Frameworks/DeckLinkAPI.framework using CFBundleCreate. I have not been able to create a notarized app which successfully detects the devices. Either the DeckLinkAPI works or the app starts up without showing "the developer cannot be verified" on my test computer but never both. This is what I've tried so far: signed app: DeckLinkAPI available hardened runtime: DeckLinkAPI not available hardened runtime + com.apple.security.cs.disable-library-validation: DeckLinkAPI available, notarization succeeds yet the "the developer cannot be verified" I've also tried to use weak linking to DeckLinkAPI.framework instead of including the SDK's CFBundleCreate code but that made no difference: I still needed the com.apple.security.cs.disable-library-validation entitlement for that to work which caused "the developer cannot be verified". DeckLinkAPI.framework is notarized: > codesign --test-requirement="=notarized" --verify --verbose /Library/Frameworks/DeckLinkAPI.framework /Library/Frameworks/DeckLinkAPI.framework: valid on disk /Library/Frameworks/DeckLinkAPI.framework: satisfies its Designated Requirement /Library/Frameworks/DeckLinkAPI.framework: explicit requirement satisfied Is there any way to successfully notarize an app to use the DeckLink SDK or any other thirdparty notarized framework which is distributed seperately?

Hello there. I'm having trouble with notarization in Xcode. I'm developing a Swift Mac app with Xcode 14, but even when I enable Hardened Runtime and perform notarization, it displays the message "Hardened Runtime is not enabled" and I can't proceed. The steps for notarization are [Window] -> [Organizer] -> [Distribute App] -> [Developer ID] [Next] -> [Upload]. Could you please tell me what I should check, or any other information? I've attached screenshots. Thank you.

(Skippable) Backstory: I have an app that customers initially install by: Going to our website in a browser, downloading a (notarized) disk image, mounting it, opening the (Developer ID-signed) installer package therein, and following the prompts to completion. Once installed, this app has a button you can click that will check for updates and possibly install them. When you click this button: Our app contacts an HTTPS API on our servers to see if there is an update If there is an update, the API responds with a download URL to the aforementioned notarized disk image, and the SHA-512 hash of the disk image Our app downloads the disk image, and verifies the SHA-512 hash of the download Our app mounts the DMG Our app uses /usr/sbin/pkgutil --check-signature (although I do hope to switch to SecStaticCodeCheckValidity() in the future) to verify that the OS thinks that the installer package is properly signed, and also that the organization unit on the leaf certificate for the code signing key used to sign the installer is exactly equal to our Apple Team ID Our app uses /usr/sbin/installer -package ... -volinfo to verify that the installer package thinks it can install onto the host Our app uses /usr/sbin/installer -package ... -target / to install the software update For 98%+ of our users, this update process works great. For a tiny portion of users, we're seeing that hdiutil reports that it failed to attach the disk image. For the even tinier portion of users from whom we have obtained debug logs, one of the errors we've seen is "not recognized"; however, I don't know if that's the most common error, due to the small sample size. Before I get much further, I think it's prudent to acknowledge that the above system we're using today is pushing a decade old now, and it's probably wise to verify the foundations. So... For a Developer-ID-signed macOS app that is distributed outside the Mac App Store using an installer package, what is the "best" container/packaging system for an automated system to obtain and consume the installer package with the goal of a user-initiated self-update? For example: Notarized disk image (and failures to attach the image need to be bug reports to Apple) Just the installer package (If I understand correctly, this is bad because it bypasses the automatic propagation (normally performed by macOS) of the DMG's notary ticket to the pkg, right?) Something else? Secondly, what are some common developer mistakes to avoid? For example, these come to mind: When saving the DMG to disk, explicitly enable quarantine on the DMG, so that macOS runs appropriate security checks as intended (is this correct?) When running the installer package, do not use low-level tools (like cp) to copy the pkg out of the DMG, because macOS won't be able to automatically find the notary ticket when the pkg is installed (is this correct?) Anything else? Additional context: We currently support macOS 10.13+, but we will soon support only macOS 10.15+. Thank you!

Hi! I am fairly new to Mac/ Python development. I have written a python script that includes the lovely customTkinter Library. the app works, I have checked it extensively, but after creating an executable with both Pyinstaller and Py2app, my app keeps failing notarization. I have the developer account, I have the Developer ID application: Name (xxxxxxxxxx). My last attempt with py2app, I try to codesign the .app bundle with : codesign --deep --force --verbose --options=runtime --timestamp --sign "Developer ID Application: Lennert Esser (5823RMSZ52)" XYZ\ 2\ OSC.app if I do that, I receive a clean message that XYZ 2 OSC.app: signed app bundle with Mach-O universal (x86_64 arm64) [com.myname.appname.app] the verify of the code signature gives nice messages as well: --prepared:/Users/lennert/Documents/SoftwareDevelopment/PythonLocal/Pozyx/dist/XYZ 2 OSC.app/Contents/MacOS/python --validated:/Users/lennert/Documents/SoftwareDevelopment/PythonLocal/Pozyx/dist/XYZ 2 OSC.app/Contents/MacOS/python .... XYZ 2 OSC.app: valid on disk XYZ 2 OSC.app: satisfies its Designated Requirement So I would say, so far so good...? BUT.... if I try to notarize my archived .app bundle. the notarization fails, with looadddssss of errors, with both: "The signature does not include a secure timestamp." and "The binary is not signed with a valid Developer ID certificate." I am completely stuck. Believe me, I have tried everything. Google, ChatGTP, multiple tries to codesign everything separately with: find /path/to/my/app/contents -type f -exec codesign -s "Developer ID application: Name (xxxxxxxxxx)" {} ; please, please someone help me explain what I am doing wrong....

Hello Developer Community, I hope you all are doing well. We need your help to find out about one issue in Mac application deployment outside the App Store. As required notarization, if we want to release the product outside the App Store. We have built the application in ElectronJS and signed it with Developer ID Installer. The next step is notarization, where we get the issue. It says, "Team is not yet configured for notarization." We raised the problem with the Apple team 6 months ago and are still getting the same response from them: "Our engineering team is working on it." without having a timeline. I want to confirm if someone has had the same issue, how long it can take to resolve this, or if you have any solutions. Your support means a lot to us. Thanks. Dhiren Patel