I have been trying to submit my first app (Nila, a health app) since late May and have been rejected repeatedly because I can't attach my in-app subscriptions to my submission. The "In-App Purchases and Subscriptions" section simply doesn't appear on my version page. The page goes directly from iMessage App → Build with nothing in between. I have: Pushed 28+ builds Tried multiple browsers and hard refreshes Opened 3 support cases. Spent 6+ hours on hold with "Support". Replied to every rejection explaining the bug. Both subscriptions are fully configured with all metadata. The section to attach them just doesn't exist on my page. Has anyone encountered this? Is there a fix?

Hello, Apologies if this has been asked before but I have a website that takes subscriptions and payments through PayPal. It's a platform where authors can sell ebooks and anyone who purchaes an ebook, the money goes pretty much directly from the buyer's PayPal to the seller PayPal through the use of PayPal Multiparty where my platform acts as a third party that takes a fee. I'm currently building a React-Native app for my website and coming close to needing to integrate payment solutions. As far as I'm aware, Apple only allows Apple Pay payments for IAP and subscriptions? How would this work for my model? Can I integrate PayPal into Apple Pay like I do with my website? If not, what's the alternative?

I got this response from Apple concerning in app purchases how do I sort this out The In-App Purchase products in the app exhibited one or more bugs which create a poor user experience. Specifically, premium user is not able to see the content/feataures. Review the details and resources below to troubleshoot this issue. Review device details: Device type: iPad Air (5th generation) OS version: iPadOS 26.5 Next Steps Apple reviews In-App Purchase products in the sandbox and the In-App Purchase products do not need prior approval to function in review. Review the product configurations, complete any missing information, and test them in the sandbox. To offer In-App Purchases in the app, the Account Holder must also accept the Paid Apps Agreement in the Business section of App Store Connect. Confirm you have a Paid Apps Agreement in effect. If you still need assistance after completing the steps and reviewing the resources, visit the Apple Developer Forums. If you can’t find an answer from an existing thread, start a new thread with your question to get guidance from Apple engineers and other developers. Resources Learn more about app completeness requirements in guideline 2.1(b).

To the Apple Review and Developer Support Teams, We are experiencing the same issue described in this thread: https://developer.apple.com/forums/thread/827016 Our application has been rejected under Guideline 2.1 - Performance because the subscription plans do not load during the App Review process. According to the review feedback, there's an error indicating that the In-App Purchases product list is empty. We are unable to reproduce this issue on our side. The subscription screen works correctly in TestFlight on multiple physical devices and with sandbox tester accounts. The paywall loads successfully, localized prices are returned correctly, and test purchases can be completed without errors. We have verified the following: All subscription products are attached to the submitted app version in App Store Connect. The product identifiers used in the application match the identifiers configured in App Store Connect. The relevant agreements, tax information, and banking details are active and up to date. The same build works correctly in TestFlight. The issue appears to occur exclusively in the App Review environment. This makes it difficult for us to diagnose the root cause or validate a fix. Could you please investigate whether there is an issue affecting StoreKit product retrieval during the review process? Any logs, diagnostics, or guidance on how to reproduce the App Review environment behavior would be helpful. Submission details: Date Submitted: Jun 1, 2026 at 2:01 PM Submission ID: 1260550e-ba11-4cbe-925a-7694f89ce715 Thank you for your assistance.

Hi everyone, I'm experiencing a frustrating situation with my app and hoping someone from Apple or the community can help or has faced the same. Situation: I configured two auto-renewable subscriptions (premium_monthly and premium_yearly) in App Store Connect under a subscription group Submitted them for review along with a new app build The app build was reviewed, accepted, and is now live on the App Store The subscriptions have been in "In Review" status for 20+ days with no action Impact: In production, StoreKit does not return the subscription products at all (as expected — Apple doesn't serve unreviewed products to StoreKit) Users cannot purchase subscriptions Monetization is completely blocked for a live, approved app What I've already tried: Submitted an expedited review request — no response Submitted a new app version update to force a combined review — app was approved again but subscriptions remain "In Review" Contacted App Store Support via the online form — no response after multiple days Cannot edit or resubmit the subscriptions because they are locked while "In Review" Technical details: Using Flutter with the official in_app_purchase package (v3.2.0) Implementation verified correct — prices load fine in sandbox/simulator Existing lifetime non-consumable (remove_ads_premium) is approved and working in production Only the two new subscriptions are stuck Questions: Is there any way to escalate a stuck subscription review beyond the standard expedited review form? Can I delete the subscriptions while they are "In Review" and recreate them, or will that cause issues with product ID reuse? Has anyone else experienced this and found a resolution? Any help or guidance from Apple engineers or fellow developers would be greatly appreciated. Thanks

Getting 2.1(b) rejection. Reviewer sees "Purchase Failed" alert. Products configured correctly in ASC. Does App Review sandbox use same sandbox environment as developer testing? Can reviewer sandbox accounts trigger purchase failures that developer sandbox accounts cannot? Any known issues with first-time IAP products failing specifically during App Review sandbox session?

Hello, We are working on integrating billing into our dating app, targeted at the Russian market. Our main requirement is to support subscriptions with automatic renewal and cancellation. We understand that, according to App Store Review Guideline, all digital subscriptions should use Apple In-App Purchase (IAP). However, we are unsure how this applies in Russia, where some local regulations may limit the use of non-Russian payment processors, and where not all Russian bank cards are accepted by Apple. Our question is: -For iOS apps in Russia, is it strictly required to use Apple IAP for subscriptions? -Are there any approved exceptions allowing integration with local processors such as Robokassa or YooKassa? -How are other developers currently handling subscriptions for the Russian market? We want to ensure full compliance and avoid any risk of rejection or removal. Thank you in advance for any clarification. Best regards, Dan

I am writing this as a final attempt to get some clarity regarding my app review. My app, Wecheerup 360 Booth (App ID: 676214516, Bundle ID: com.wecheerup.wecheerup360booth.ios), entered the review process on April 15, 2026. As of today, it has been in "In Review" status for nearly two months. What frustrates me is not the waiting time itself. I understand that reviews can take longer in some situations. What is becoming extremely frustrating is the complete lack of information. There are no messages in the Resolution Center. There are no requests for additional information. There are no indications that something is wrong with the app. There is simply a status that says "In Review" and nothing else. I have contacted Apple multiple times during this period. Every response I receive appears to be the same generic template stating that my app has not been forgotten and that the review is still ongoing. Whenever I ask specific questions, such as whether there is an issue with the app, whether additional information is needed, or whether there is any estimated timeline, those questions go unanswered. At this point, I feel completely stuck. I joined the Apple Developer Program specifically to publish this application. Since submitting version 1.0.3 on April 13, I have continued developing the product and have already implemented new features and newer versions. The app itself has evolved significantly while the original submission remains indefinitely in review. What I am asking for is not expedited review. I am not asking for special treatment. I am simply asking for communication. If there is an issue, please tell me. If additional review is required, please tell me. If there is a reason for the delay, please tell me. After nearly two months, receiving only generic responses and seeing no activity whatsoever in App Store Connect is incredibly discouraging. I genuinely like developing for Apple platforms, but this experience has been one of the most frustrating developer experiences I have had. Not because of the wait itself, but because there is no transparency, no feedback, and no indication that anyone is actually looking at the case. I would sincerely appreciate any clarification regarding the status of this review.

I've read several topics on cancelling subscriptions in sandbox environment, but it seems to me that it could not be applied to TestFlight. I can cancel sandbox subscriptions through Settings > App Store > Sandbox account But since TestFlight does not use sandbox account I cannot cancel a sub from there. Also, TF purchase does not appear in the list of regular subscriptions (Settings > Profile > Media & Purchases). So my question is: is there any way to manually cancel auto-renewable subscription bought in TestFlight build of the app?

To the Apple Review and Developer Support Teams, I am writing to request guidance and assistance regarding a persistent rejection my React Native application is facing under Guideline 2.1 - Performance (In-App Purchases). My app has been rejected multiple times with the following specific note: "The In-App Purchase products in the app still exhibited one or more bugs which create a poor user experience. Specifically, the subscription screen failed to load any subscription plans. Review the details and resources below to troubleshoot this issue." The screenshot provided by the review team shows a completely black screen where our paywall options are intended to populate, indicating that the product array is returning completely empty during the review process. The Dilemma: We are completely unable to reproduce this behavior on our end. Everything functions flawlessly within our TestFlight builds across multiple physical test devices and various sandbox tester accounts. On TestFlight, the paywall renders instantly, local pricing fetches immediately via SKProductsRequest, and test transactions process without a single error. Our Current Implementation & Verification: Product Status: All subscription products are explicitly marked as "Waiting for Review" in App Store Connect with one In-App product Rejected for not being attached with a bin but I've since submitted the app once again. All the subscriptions and the in-app product have been actively attached to this specific app submission version. Agreements: The Paid Apps Agreement is active, signed, and fully up to date within our Agreements, Tax, and Banking configurations. Identifiers: We have strictly verified that the hardcoded product identifiers in our React Native codebase match the App Store Connect product IDs exactly. Because this error only occurs within the App Review environment and never in TestFlight or local sandboxes, we are at a loss for how to debug or resolve this issue. Could the App Review team or the Developer Support technical team please clarify if there is a known environment mismatch, storefront routing discrepancy, or specific network configuration (such as IPv6 handling in the review sandbox) that would cause production-ready StoreKit products to return an empty array exclusively to the reviewer? Any direct guidance, logs, or steps on how we can successfully surface our plans to your review team would be deeply appreciated. Review Environment Submission ID: 5a35279c-1621-4972-b6c6-7c1fb202b2f0 Review date: May 20, 2026 Review Device: iPad Air 11-inch (M3) Version reviewed: 1.0.2 (8) Thank you for your time and assistance.

With the new annual subscription billed monthly in iOS 27 — what's the StoreKit 2 implementation pattern, and how does App Store Server Notifications handle the monthly charge events versus the annual renewal event?

Is there any way to activate Storekit External Purchase Entitlements in Russian region currently? External Purchase documentation's form link for this specific region is not working. Is there a workaround to register for it?

Hi everyone, I’m trying to fix an App Review rejection related to auto‑renewable subscriptions, and I’m also blocked because my subscriptions don’t work in the sandbox even though configuration looks correct. App Review details App version: 3.5.3 Review device: iPhone 17 Pro Max iOS: 26.4 Guidelines: 3.1.2(c) and 2.1(b) Reviewer message says: Missing required subscription metadata links: Terms of Use (EULA) link in App Description (or custom EULA set in App Store Connect) Privacy Policy link in the Privacy Policy field in App Store Connect IAP bug / error during purchase (sandbox testing during review) What I see in App Store Connect My subscription products show “Developer Action Needed”. Subscription group/products are created (monthly + yearly). I believe all required subscription info is filled out (pricing, localization, etc.), but sandbox purchases still fail. Sandbox behavior / issue In Sandbox on device, attempting to purchase or load products results in an error on IAP (reviewer didn’t provide the exact error text). I’m using StoreKit (happy to share whether it’s StoreKit 1 vs StoreKit 2 if that matters) and fetching products by product IDs. Additional blocker: Banking info stuck “Processing” In App Store Connect → Agreements, Tax, and Banking, my banking section shows: “Your banking updates are processing, and you should see the changes in 24 hours. You won't be able to make any additional updates until then.” But the banking status has stayed Processing for more than 2 weeks and never changes. I don’t know how to resolve this, and I suspect it might be related to why subscriptions are failing in sandbox / showing “Developer Action Needed”. Questions: What are the most common reasons subscriptions show “Developer Action Needed” and are rejected/blocked even when the setup seems complete? For Guideline 3.1.2(c): what is the correct place/best practice to provide the required links? Put Apple Standard EULA link in App Description? Add custom EULA in App Store Connect → App Information → EULA? Add Privacy Policy URL in App Store Connect Privacy Policy field (or the dedicated Privacy Policy URL field)? For the sandbox IAP error during review: Could this be caused by agreements / banking stuck in Processing or Paid Apps Agreement not active/accepted (even though the app is free but uses subscriptions)? Can “Developer Action Needed” prevent sandbox transactions from working for reviewers and my tests? Any recommended step-by-step checklist to validate subscriptions end-to-end (agreements, banking/tax, subscription metadata, product status, storefront, etc.)? Has anyone seen banking updates stuck in Processing for weeks? What is the best way to resolve it (waiting, re-submitting banking info, contacting Apple, specific support channel)?

I would like to explain the current situation regarding our subscriptions and ask a few clarification questions to ensure that our implementation fully complies with App Store requirements. Current Status We have successfully configured our subscriptions in App Store Connect. All subscription products currently appear as “Waiting for Review.” Paid Apps Agreement has been accepted and is active. Banking and tax information are completed and active. RevenueCat integration is working correctly. In TestFlight, the app is now able to: Fetch products successfully Display localized Turkish pricing Open the native Apple purchase sheet Start sandbox purchase flow successfully We can now see Apple’s native TestFlight subscription purchase popup with the correct products and prices, which indicates that StoreKit communication is functioning correctly. However, we are still confused about the review/submission relationship between: The app version submission The first subscription review Existing “Waiting for Review” subscription states Questions Since the subscriptions already show “Waiting for Review,” does this mean they are correctly attached to the currently reviewed app version? Or do we still need to create an entirely new app version submission and manually re-add all subscriptions from the “In-App Purchases and Subscriptions” section before review can continue? The subscriptions are already accessible in TestFlight sandbox purchase flow. Does this confirm that our StoreKit configuration is now technically valid for review? If there is still a configuration issue on our side, could you please clarify exactly which step is missing: attaching subscriptions to a specific binary, submitting the first subscription with a new app version, or another App Store Connect configuration requirement? Our goal is to fully comply with App Store policies and avoid submitting another incorrect review build.

Hello, We are experiencing the exact same behavior described in the following Apple Developer Forum thread: https://developer.apple.com/forums/thread/827016 The issue appears to be isolated to the App Review environment and matches our current rejection under Guideline 2.1 - Performance. On our side, the subscription system is functioning correctly and consistently in TestFlight using the exact same build that was reviewed. We tested on multiple physical devices using Sandbox tester accounts and confirmed that: StoreKit successfully returns all subscription products RevenueCat offerings load correctly Localized pricing is displayed properly Purchases complete successfully Restore purchases also work as expected However, during App Review, the review notes indicate that the product list is empty, which causes the paywall to fail loading. We would like to emphasize that: The In-App Purchases are attached to the submitted app version Product identifiers exactly match between App Store Connect and the application code Agreements, tax, and banking information are active The products are marked as available for sale The same binary works correctly in TestFlight Because the issue cannot be reproduced outside the review environment, we currently have no reliable way to diagnose or validate a permanent fix. At this point, we suspect there may be an intermittent StoreKit product retrieval issue affecting the App Review environment specifically. If possible, could you please: Verify whether StoreKit product retrieval is functioning correctly in the review sandbox environment Share any diagnostic logs related to the failed product request Confirm whether the review device successfully connects to App Store sandbox services Provide any additional guidance for reproducing the App Review behavior locally We are fully committed to resolving the issue and ensuring compliance with App Store requirements, but currently the behavior appears environment-specific and non-reproducible from our side. Thank you very much for your assistance and support. Best regards, Mert Akgün

Need some advice please as it is not obvious in the Developer Portal what is required here. Developing a new application & I have had a few rejections & one of these was I could not use Stripe I must use Apple Subscriptions so I implemented this. Subscriptions all created fine etc and I could attach the In-App Purchases etc, all tested & ready to go, the app and the subscriptions both got rejected. I then fixed these issues & my app is approved & on the app store however subscriptions is currently Waiting for review. I am in an endless circle right now whereby I submit a new app version as requested (I have no way to attach the subs as they are either In review or needs developer attention) & the app gets approved but the subscriptions get knocked back as I have not attached the binaries but I have no option to attach the binaries when I create a new app version within the developer portal. So right now: App - Live Subscriptions - Waiting for review & I suspect it will get rejected again as I did not attach binaries but I can't.. That ability just is not visible when I create a new version within Distribution. Im I doing something wrong here or has this some how got stuck and put me into an endless circle which is not possible to fix within Apple help? Thanks.

After a 2.3.2 rejection (two promoted subscriptions had identical display name + description), I withdrew the review submission to edit the subscription metadata. The app version moved to "Developer Rejected," but both auto-renewable subscriptions stayed stuck in "In Review." There is no active review submission attached to them anymore, yet: The subscription metadata (display name / description) is locked / not editable. There is no "Remove from Review" control on the subscription page or the version page. The version page no longer shows an "In-App Purchases and Subscriptions" section. Has anyone hit this orphaned "In Review" state? Is there a developer-side way to release a subscription from review, or is contacting Developer Support the only path? Appreciate any pointers, I'm on a deadline. App: Mossly: Plant Care Journal - Apple ID 6770594348 Subscription Group: Mossly Premium - 22098178 Subscriptions, both stuck: Mossly Premium - Monthly - 6770598241 (com.mossly.app.monthly) Mossly Premium - Yearly - 6770599597 (com.mossly.app.annual1)

App Store Connect displays the In-App Purchases and Subscriptions section on your app's version page when your app has an In-App Purchase or subscription with a Ready to Submit status. To locate the In-App Purchases and Subscriptions section: In Apps, select the app you want to view. In the sidebar, select the app version. On the version page, scroll down to the In-App Purchases and Subscriptions section. For more information, see Submit an In-App Purchase.

Hello! My subscriptions have been stuck in review for a while. I have been chasing my tail trying to get the sandbox purchases to work but the subscriptions are not returning after "sale". Is this because the subscriptions are still in review? Will the purchase ever return a product in the sandbox environment if the products are still in review? How do we get the subscriptions approved? I have submitted them with the app multiple times. The app is rejected because I can't complete it without the subscriptions but the subscriptions are never reviewed. Help!

Hello, I am posting here as a last resort after multiple unsuccessful attempts to contact Apple Developer Support through other channels. Timeline of my situation: I enrolled in the Apple Developer Program through the Apple Developer app on iPhone, and the annual membership fee was successfully charged to my credit card. The subscription appears as active under my Apple ID subscriptions. I was then asked by Apple Developer Relations to provide identity verification documents. I submitted my government-issued ID as requested. I received an email from the Apple Developer Relations Team confirming receipt of the documents, stating: "Thank you for providing the documents we requested. We will review them and follow up with you within two business days." That two-business-day window has now been exceeded by more than a week. Total elapsed time since document submission: 10 days. I have since sent three follow-up emails to Apple Developer Support. None of them have received any response. The Apple Developer app shows the message: "Enrollment through the Apple Developer app is not available for this Apple Account", and redirects to the web. On the web, the enrollment page shows "Purchase your membership" and asks me to complete my purchase, as if I had never paid. I have not clicked that button to avoid being charged a second time. reportaproblem.apple.com does not allow me to take any action on this subscription. At this point my payment, my submitted documents, and my enrollment status appear to be disconnected from each other in Apple's systems. The payment is confirmed, the documents were submitted as requested, but the enrollment remains in a pending state with no communication. I have seen several similar cases in this forum during 2026, some of which were resolved when Apple staff intervened directly. I would greatly appreciate if someone from Apple could review my case internally, confirm that the payment is linked to my enrollment, and allow the document review to proceed. If that is not possible, I would need clear guidance on how to obtain a refund of the membership fee that was already charged. I am happy to provide my Apple ID, the date of the charge, or any other information needed via a private channel. Thank you in advance for any help.